Customer reviews for cowlingandwilcox.com

4.7 / 5

Calculated from 735 reviews obtained over the last 12 months

8035 reviews since 20/06/2016

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Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information cowlingandwilcox.com

  • Company

    cowling & wilcox

  • Description

    Cowling & Wilcox Ltd - Not Just a fine Art Shop. Supplier of Fine and Graphic Art Materials since 1960.

  • Address

    Unit 7a, CT3 Business Park Cooting Road CT33DW Aylesham

  • Website

    https://www.cowlingandwilcox.com

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icon sparkle Review Summary

Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 2 / 5
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    I never received my glue gun. When I wrote back to ask about it, you insisted that it was sent off to the University with the rest of my equipment, yet there's no record of my glue gun ever arriving.

    Review of , following an experience of by JAKE B.

    Answer by cowlingandwilcox.com
    Flag

    Thank you for letting us know. Although all deliveries were double checked, there is the possibility that your Glue gun has gone missing somewhere. One of our team will be in touch soon to organise a replacement. Kind regards, Guy.

  • 5 / 5
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    Great selection and fast delivery!

    Review of , following an experience of by SEAN H.

  • 5 / 5
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    Good range of supplies, and usually at great prices. Often have items on sale as well. Quality of own brand goods seems high. Been a customer for a while now and keep going back.

    Review of , following an experience of by ALEX T.

  • 5 / 5
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    Service was very good. The products I ordered arrived quickly and are of good quality. After sales service was polite and efficient.

    Review of , following an experience of by HELEN T.

  • 5 / 5
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    Excellent service, good products well packaged.

    Review of , following an experience of by DAVID M.

  • 4 / 5
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    All very good

    Review of , following an experience of by KAY E.

  • 5 / 5
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    Prompt service as usual except slight problem with delivery by Evri

    Review of , following an experience of by GARY S.

  • 5 / 5
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    I’m a hobby “painter” and I can get all I need at C&W at a fair price, and stuff is delivered reasonably quickly. Just wish they sold inspiration,lol.

    Review of , following an experience of by ROGER W.

  • 5 / 5
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    I am delighted with the products, excellent value and very wide choice.

    Review of , following an experience of by DEBRA C.

  • 5 / 5
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    Quick delivery and great prices

    Review of , following an experience of by CATHRYN J.

  • 4 / 5
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    Your items are good but it is shame that Evri who you use to deliver items don’t deliver the items to correct address. In my last misplaced order, using the photo they sent I walked up our street and finally found my order from you behind a car and brick wall. I am now reluctant to buy online from you. It’s Evri I do not trust.

    Review of , following an experience of by SUSAN S.

  • 5 / 5
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    Good to be able to order over the phone. The person who helped me was polite x helpful.

    Review of , following an experience of by ROSEMARY M.

  • 3 / 5
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    All good but delivery unacceptably slow, as is the case with some brushes I have subsequently ordered. Won't be using them again because of that.

    Review of , following an experience of by SIMON B.

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I'm so sorry your deliveries took so long. You seem to have got caught up in a changeover of services here. For a short period of time, we moved our delivery service from a Next day service to a Two-Day service as we had issues with the one-day service. We've now rectified this and all deliveries will be sent out next day. It also looks like your parcel took a lot longer to be despatched than normal. As a standard, we attempt to send out orders within 24 hours. Sometimes this does fluctuate, though, due to temporary staffing issues. Once again, I'm so sorry this has happened to you but please be assured this has now been fixed. If you could consider shopping with us again, I'd be happy to send you a 15% Off voucher to help. Please email me direct at guy@cowlings.com if you'd like me to send you this. Kind regards, Guy.

    Answer by Simon B.
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    So why is the subsequent purchase of brushes taking so long? Why not simply use Royal Mail for small, light itmes?

    Answer by cowlingandwilcox.com
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    Thanks for coming back to me. Your goods left us Thursday night and it looks like the service they were on don't deliver at the weekend in your area. Hopefully, they'll arrive today. In terms of Royal Mail, that's exactly what we're doing now. All small orders are going out Royal Mail 24 Tracked now. The issue we had is that Royal mail lost the plot for a while but now they're sorted it all out. Once again, I'm so sorry you got caught up in this. Kind regards, Guy.

    Answer by Simon B.
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    You will be pleased to know the brushes have arrived. All is well.

    Answer by cowlingandwilcox.com
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    That's great to hear and thank you for letting me know. Kind regards, Guy.

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  • 5 / 5
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    Good quality and price. Prompt delivery.

    Review of , following an experience of by DAVID B.

  • 5 / 5
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    Excellent service and terrific range of goods. Highly recommended shop.

    Review of , following an experience of by JOHN P.

  • 5 / 5
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    Great service and I would recommend.

    Review of , following an experience of by CHRISTINE R.

  • 5 / 5
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    Excellent

    Review of , following an experience of by A K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great pens and good service

    Review of , following an experience of by BEVERLY C.

  • 4 / 5
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    Great company & competative prices. Unfortunately the companies dispatch and delivery times are regretably too long when opting for standard delivery. It's a shame this aspect, let's the company down as they provide a super service at the right prices.

    Review of , following an experience of by DAVID B.

  • 5 / 5
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    Great service,greatprices,great products

    Review of , following an experience of by DAVID R.

  • 3 / 5
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    Good value although could have been packaged better, one of the paint sticks arrived damaged

    Review of , following an experience of by M S. *

    *Pseudonymized data at the request of the author

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I'm so sorry your goods arrived damaged. I'll ask one of our customer service team to contact you to sort this out for you. We have a very strong belief in packing parcels well so I'm so sorry your delivery slipped through the net. Kind Regards, Guy.

  • 1 / 5
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    After ordering and payment was told no stock in warehouse but it would be sent by a store, then was sent to warehouse rather than directly to me causing huge delays in the studio. Then shipping method took a further week to arrive.

    Review of , following an experience of by THOMAS L.

    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry your order was so delayed. It is very rare but sometimes our system is out in our warehouse so we do have to bring in product from one of our stores which can take a few days if the van doesn't line up with our request. I'm so sorry this happened to you. I really don't understand how our delivery service took a week to deliver. We sent your goods out on a 24-48 hour service which should have been with you within 2 days max. Once again, I really do apologise for the delay in your delivery. It's something we always try to avoid and have a great reputation for efficient despatch. I notice you live near our Camberwell shop and, as a small apology, I'd be happy to offer you 10% off in our store next time you visit. Please let me know if you'd like me to set this up for you in the store. Kind regards, Guy.

    Answer by Thomas L.
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    Wow a whole 10% discount thanks yeah please set that up

    Answer by cowlingandwilcox.com
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    Do I sense some sarcasm in your response?

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  • 5 / 5
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    Excellent service... there was a problem with delivery but it was resolved with one call to customer service.

    Review of , following an experience of by RHIAN W.

  • 5 / 5
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    The choice of products is extensive and quick delivery.

    Review of , following an experience of by CAROLE F.

  • 5 / 5
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    Really enjoy range of products, deals and quality

    Review of , following an experience of by KYLE H.

  • 5 / 5
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    Good communication re my purchase, goods were as described and came on time.

    Review of , following an experience of by D L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent products at a great price.

    Review of , following an experience of by EUNICE PAMELA H.

  • 3 / 5
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    When I placed my order it showed qualified for free delivery. However as soon as I put my voucher code in (present from work), I suddenly had to pay delivery. That is unacceptable.

    Review of , following an experience of by PATRICIA M.

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I totally agree with you and apologise for this bug in our system. It's a flaw in the underlying platform of our website and we're getting it fixed as we speak. I'll ask one of our customer service team to get in touch to refund your delivery charge. Once again, I apologise for the frustration caused. Kind regards, Guy.

  • 3 / 5
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    Always efficient when sending paints but on this occasion the packaging was insufficient for the content sent.

    Review of , following an experience of by I N. *

    *Pseudonymized data at the request of the author

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I'm so sorry the packaging was not sufficient on this occasion. We pride ourselves on our packing systems so this is very disappointing to hear. We'll make sure this is tightened and, once again, I do apologise for falling short this time. Kind regards, Guy.

  • 4 / 5
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    Excellent products.

    Review of , following an experience of by VISH B.

  • 5 / 5
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    Impressive and fast service everytime

    Review of , following an experience of by DAVE W.

  • 5 / 5
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    The goods are always priced reasonable and very competitive. Delivery is fairy prompt and the goods always being wrapped well. Overall they are excellent.

    Review of , following an experience of by Y I C.

  • 5 / 5
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    Exactly as required, arrived promptly and well packed

    Review of , following an experience of by ROGER P.

  • 5 / 5
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    Great products and excellent service

    Review of , following an experience of by NIKOLAY B.

  • 4 / 5
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    The products were good as far as I can tell although the paste arrived too late for me to use in my art class as intended as the delivery was very slow indeed. The order was placed on Saturday and the items were delivered the following Friday afternoon. Not sure if this was Evrin’s fault or Cowling and Wilcox’s but it was very disappointing. The brushes look good although I haven’t used them yet, either, as my latest project was acrylics and the brushes are watercolour brushes.

    Review of , following an experience of by G A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The goods I ordered were speedily and safely delivered.

    Review of , following an experience of by CAROL R.

  • 5 / 5
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    An excellent company with a solid customer service team. I ordered several items including a large easel. All were of very good quality. The deliveries were split and didn’t arrive together but the customer service team were helpful when I contacted them, and everything arrived within 9 days.

    Review of , following an experience of by NICOLA A.

  • 5 / 5
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    I have been buying Oil paints from Cowling & Wilcox over this past year due to their fantastic discounts and quality of service. Because they have been so good I have recommended them to several Artist friends of mine who have started to buy from them as well.

    Review of , following an experience of by NEIL B.

  • 4 / 5
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    Rather slow getting my order into the postal service, but product good.

    Review of , following an experience of by WILLIAM T.

  • 2 / 5
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    I was really disappointed it took over 3 days to pack a few, small tubes of paint, and in total 6 days for delivery. Will not be using this firm again

    Review of , following an experience of by SHEILA G.

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I'm sorry it took so long for you to receive your goods. We always do our best to despatch within 24 hours but there are occasions when this can take a little longer. In your case, you ordered on a Wednesday afternoon and we despatched 48 hours later on the Friday on a tracked service. The Carrier we used don't deliver at the weekend so this would explain why it took longer than normal. I apologise that this happened to you but it seems it was mainly due to unfortunate timing. I'm very sorry about that. Kind regards, Guy.

  • 1 / 5
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    never heard from them about tracking, we are talking about 3 weeks now without any information

    Review of , following an experience of by JENS R.

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I'm so sorry your delivery has taken so long to arrive. We despatched your goods to Germany a few days after you ordered. So, it seems your goods have got stuck somewhere between here and your address. We sent you your tracking number but maybe it got lost on your Junk mail. Here it is again and we can see it's in Germany but hasn't been dleivered to your address yet. Tracking Number: LE199791146GB. If I can help further, please don't hesitate to get in touch. Kind regards, Guy.

  • 5 / 5
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    I have been looking for graph paper of this size for years. I discovered this outlet through following a knitwear designer who recommend this place as stocking a useful size of paper. I searched 'Graph Paper' but that didn't help. Instead I searched paper products. My order was well wrapped and mailed in a cardboard tube, as the graph paper is rolled up.

    Review of , following an experience of by ANDREA S.

  • 5 / 5
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    Excellent and considered communications, box is well-made and solid. Thank you.

    Review of , following an experience of by LOUISE R.

  • 5 / 5
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    Good value, and efficient serevice.

    Review of , following an experience of by ALISON E.

  • 5 / 5
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    delivered on time and product was good

    Review of , following an experience of by CLAIRE M.

  • 4 / 5
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    easy website and order, prompt delivery

    Review of , following an experience of by ELIZABETH S.

  • 5 / 5
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    Fast delivery. Regular updates. No stress!

    Review of , following an experience of by D P.

  • 5 / 5
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    Exactly what I required. Good price. Easy ordering. Rapid delivery. What more do you need?

    Review of , following an experience of by GEORGE C.

  • 5 / 5
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    very pleased with my purchase of paint and will be using cowling and wilcox again

    Review of , following an experience of by JOHN C.

  • 5 / 5
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    Good service I would recomend

    Review of , following an experience of by LINDA B.

  • 5 / 5
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    Always happy with quality of merchandise and the efficiency of this company

    Review of , following an experience of by CAROLE H.

  • 5 / 5
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    Well wrapped, good prices, quality products and fast delivery. My first order was a delight!

    Review of , following an experience of by JAN J.

  • 5 / 5
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    No problems.arrived quickly.

    Review of , following an experience of by TREVOR S.

  • 5 / 5
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    Site navigation was easy and the delivery was within the stated time.

    Review of , following an experience of by DENNIS O.

  • 4 / 5
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    Clear site, good products

    Review of , following an experience of by JANET O.

  • 5 / 5
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    Excellent service and a great product at an amazing price. Really pleased with my easel

    Review of , following an experience of by JANET G.

  • 5 / 5
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    Excellent service and product

    Review of , following an experience of by JOHN H.

  • 5 / 5
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    My favourite place to buy items from and the customer service lady was very prompt and helpful, highly recommend, thank you

    Review of , following an experience of by SARA S.

  • 5 / 5
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    Easy to use Website, price was better than other sites(I do shop around),product arrived quickly and well packaged, thank you

    Review of , following an experience of by VICKI M.

  • 5 / 5
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    Very pleased with my stay wet acrylic paint tray & with the prompt delivery. Will definitely use this company again for all my art requirements.

    Review of , following an experience of by ANNETTE H.

  • 5 / 5
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    My order was dispatched and delivered quickly. The prices are always competitive and I have been pleased with my products.

    Review of , following an experience of by HEATHER E.

  • 5 / 5
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    Quality product. Prompt delivery packaged well.

    Review of , following an experience of by JACQUELINE C.

  • 4 / 5
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    No nonsense negotiating the site, easy ordering and a reasonably fast delivery too.

    Review of , following an experience of by WILLIAM C.

  • 5 / 5
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    Prompt and excellent

    Review of , following an experience of by GEORGE T.

  • 5 / 5
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    Absolutely fantastic for the price I would definitely recommend this company

    Review of , following an experience of by C M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Happy customer

    Review of , following an experience of by GISELLE S.

  • 5 / 5
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    Always fast excellent service from Cowling and Wilcox. Everything I have bought has been good quality and I have been pleased with my purchases. I do wish though that they would make claiming points a bit simpler than having to create a voucher and then type in a code. I have had trouble with that method. It would be so much simpler to say these are your points do you want to claim them. Other than that no complaints.

    Review of , following an experience of by JOAN H.

  • 5 / 5
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    Great products keen prices

    Review of , following an experience of by PERRY T.

  • 5 / 5
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    Products and delivery all to plan. I would order from them again. Good competitive prices too.

    Review of , following an experience of by GILLIAN W.

  • 5 / 5
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    Good range of products at reasonable prices. We were kept informed at all stages of the delivery process. First impression is that of a solid reliable supplier.

    Review of , following an experience of by PETER W.

  • 5 / 5
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    Just the job.

    Review of , following an experience of by ANDREW F.

  • 5 / 5
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    I like to shop at my local art shop, but where they don’t stock something I’d rather get it from source at C&W than through Amazon etc. You can trust the products and the advice.

    Review of , following an experience of by M F.

  • 4 / 5
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    Pleased to find the product which was out of stock elsewhere. Could only order two (out of stock or order limit?). Delivery not the fastest but not the end of the world.

    Review of , following an experience of by LISA H.

  • 3 / 5
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    I ordered two packets of A2 mount board. The price was good, and the delivery was fast, but the board wasn't packed properly, arriving with dented corners and edges.

    Review of , following an experience of by ELIZABETH S.

    Answer by cowlingandwilcox.com
    Flag

    I'm so sorry this happened. We always make a huge effort to pack our goods well as we know some carriers can be a bit heavy-handed to say the least. I've advised our packers of your situation to remind them how important this is. Thank you so much for highlighting this issue. Kind regards, Guy.

  • 5 / 5
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    Good quality products, arrived well package

    Review of , following an experience of by AMANDA S.

  • 3 / 5
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    Great products available but you need to be prepared to wait for your delivery. Waiting a week or so wasn’t great as I had anticipated less

    Review of , following an experience of by LEIGH R.

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I'm so sorry your order took longer than expected to despatch. I can assure most orders are despatched within 48 hours and the majority within 24 hours. Looking into your order, it looks like our stock control system was out and so we had to bring in one of your products from one of our shops. This is unusual and, for that, I can only apologise. Otherwise, I'm glad you appreciate our range of products. Kind regards, Guy.

  • 5 / 5
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    There was a problem with part of the order. Customer service was easy to access and was resolved satisfactorily too. Very pleased.

    Review of , following an experience of by ROSE F.

  • 5 / 5
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    Excellent as always!

    Review of , following an experience of by MYLES W.

  • 1 / 5
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    Items I ordered were in good condition. However packaging cardboard box was completely soaked wet and disintegrated. I was so disappointed with EVRI the way they handled package . I am put off from ordering in future because of company using EVRI for delivery.

    Review of , following an experience of by JASMINA T.

    Answer by cowlingandwilcox.com
    Flag

    Thank you for taking the time to review us. I'm sorry your parcel turned up in such a bad state. It's so infuriating how some of these drivers treat our parcels. However, I can assure this is more down to local drivers than Carriers. Hermes (pre-Evri) had a terrible reputation but since they've changed to Evri things seem to have improved very well. We now rarely get complaints about our Carrier services. If you would really rather use another carrier, please feel free to contact us once you've ordered and we'd be happy to switch to another Carrier, eg. DHL, DPD, Royal Mail, etc. Once again, I'm so sorry you had issues with your delivery. Kind regards, Guy.

  • 4 / 5
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    Cowling and Wilcox have a good range of products. Prices are competitive too.

    Review of , following an experience of by JUDITH M.

  • 5 / 5
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    Fast delivery.

    Review of , following an experience of by PATRICIA G.

  • 5 / 5
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    Easily transacted order online, and everything went smoothly

    Review of , following an experience of by JONQUIL B.

  • 5 / 5
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    Easy to order from. Prompt delivery. Good priced product.

    Review of , following an experience of by LINDA R.

  • 5 / 5
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    Easy to navigate the website and order my requirements. Swift delivery. Thank you Cowling and Wilcox.

    Review of , following an experience of by SHIRLEY W.

  • 5 / 5
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    Very good, diverted all in one piece and wrapped with care

    Review of , following an experience of by POPPY GRACE W.

  • 5 / 5
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    Around good selection of materials or equipment, with prompt delivery.

    Review of , following an experience of by I M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Placing the order and delivery was extremely simple and on time.

    Review of , following an experience of by JAN M.

  • 5 / 5
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    Items despatched quickly and arrived on time. Fully informed during the delivery process.

    Review of , following an experience of by MARCIA R.

  • 5 / 5
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    I find the website is easy to navigate with the addition of very helpful information about each product

    Review of , following an experience of by CAROLE H.

  • 5 / 5
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    Was easy to navigate the site and place order. Delivery timetable was reasonable and delivery was on time.

    Review of , following an experience of by SYLVIA Z.

  • 5 / 5
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    Efficient service

    Review of , following an experience of by JUDITH P.

  • 5 / 5
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    I have ordered from Cowling and Wilcox many times now and it's always a smooth experience. The website is easy to navigate, the transaction process is smooth and secure, delivery is quick and they have a great product range with great offers.

    Review of , following an experience of by GEMILA B.

  • 5 / 5
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    Just what I wanted

    Review of , following an experience of by CAROL M.

  • 5 / 5
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    Great range of products, excellent prices and quick delivery

    Review of , following an experience of by CLAIRE D.

  • 4 / 5
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    5 Stars for the product but was let down by the delivery service, the parcel of paint was left outside my front gate on the footpath. Both the drive and garden gates were not locked

    Review of , following an experience of by R B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very good service

    Review of , following an experience of by DAVID S.

  • 5 / 5
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    ALWAYS GOOD PRODUCTS AT A FAIR PRICE.TOTALY RELIABLE

    Review of , following an experience of by ROBERT C.

  • 4 / 5
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    Easy to complete the order and consistently had emails to update me on the progress of my order.

    Review of , following an experience of by JAKE Q.

  • 5 / 5
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    excellent quality art materials

    Review of , following an experience of by LINDA N.

  • 5 / 5
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    All clear and straightforward.

    Review of , following an experience of by DAVID T.

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