Customer reviews for cowlingandwilcox.com

4.7 / 5

Calculated from 735 reviews obtained over the last 12 months

8035 reviews since 20/06/2016

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Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information cowlingandwilcox.com

  • Company

    cowling & wilcox

  • Description

    Cowling & Wilcox Ltd - Not Just a fine Art Shop. Supplier of Fine and Graphic Art Materials since 1960.

  • Address

    Unit 7a, CT3 Business Park Cooting Road CT33DW Aylesham

  • Website

    https://www.cowlingandwilcox.com

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icon sparkle Review Summary

Customers appreciate the fast service, extensive selection, and excellent quality of products offered by the brand, often remarking on good value and robust packaging.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Quick, efficient service

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Clear website, great service and everything arrived in immaculate condition.

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  • 1 / 5
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    Products received were used quality. Contacted customer service about it and have received complete silence from them after over a week and half. Poor products and no customer service do not recommend.

    Review of , following an experience of by A A. *

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us and I'm so sorry you had a bad experience with us. I've looked into your order and I understand you ordered 4 different block printing inks. I believe the leaf green and vermillion inks look as if they are not full. We checked in our warehouse to see if they were part of a faulty batch and it they definitely are not, the items also had not been opened and had not leaked anywhere. We also checked with the supplier and they confirmed these were fine. These items do not come sealed unfortunately. However, we understand why you may think these have been used so our customer service team have told me they emailed you to ask if you would like a replacement or a refund and we are still awaiting your reply. I'm so sorry it took so long for us to get back to you but your message did not come into our customer service message system. I know we've apologised to you but I'd like to do so again for the slow reply. The moment we hear back from you, we'll act on your decision. Once again, I'm so sorry you weren't 100% happy with the products we sent you.

  • 5 / 5
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    My first purchase with this company. Very impressed. The site was easy to use and the goods, beautifully packed, came quickly. Will definitely use them again.

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  • 5 / 5
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    Very speedy

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  • 5 / 5
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    Excellent service

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  • 5 / 5
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    Good selection of stock at reasonable prices. Friendly and helpful staff.

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  • 5 / 5
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    Excellent products at a good price backed up with 5 star service. Thank you

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  • 5 / 5
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    The significant problem encountered was registering a delivery address different to the billing address. It was initially possible only to get both either billing or delivery address the same. The web definitely requires some tweaking. How we managed it eventually is still a mystery.

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  • 5 / 5
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    Excellent. Everything met my best expectations.

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  • 5 / 5
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    Always fast and efficient service

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  • 5 / 5
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    Quality product. Fast delivery and well packaged. Very pleased.

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  • 5 / 5
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    Prompt delivery of my order which was well packed

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  • 5 / 5
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    Excellent

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  • 5 / 5
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    It is easy to order from the website, and goods are despatched quickly. On my last order, an item was found to be out of stock, I was informed of this and when the item came back into stock it was sent without delay

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  • 4 / 5
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    Good website easy to navigate.

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  • 5 / 5
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    Received my products v quickly and they were good quality.

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  • 5 / 5
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    I have shopped for years at Cowling and Wilcox stores and they always have a great range of products that you might not find in other art shops. This time I ordered online and the delivery was fast, and the items I bought were less expensive than I had seen elsewhere.

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  • 4 / 5
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    Good company with reasonable selection

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  • 5 / 5
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    I purchased A3 Fabriano Paper 160g at a really good price! I love this paper and use it for Paper Marbling Workshops. Thanks

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  • 5 / 5
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    Excellent selection at a great price delivered promptly

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  • 5 / 5
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    Prompt delivery. Good product

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  • 5 / 5
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    Fast delivery

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  • 5 / 5
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    Easy to find the products as well catagorised Delivery was swift

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  • 5 / 5
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    Easy to navigate the website. Kept informed of order and delivery timeframe

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  • 5 / 5
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    The package and delivery was very good. Just on time!! Perfect!

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  • 3 / 5
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    Thrilled to see very competitive offers on the site but experienced poor management of delivery - booked and paid for next day delivery on a Sunday (expecting the goods to arrive on Tuesday). Tracking information indicated delivery anticipated for Wednesday. Complained to C&W who blamed courier for delay. When parcel arrived label on package indiated PREM48 delivery. Requested refund and was informed that the difference between standard and next day delivery would be refunded so I then had to go back point out that my order was over £50 and qualified for free delivery, so eventaully the full delivery charge was refunded. Not great.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Always top quality and really fast delivery - my go to for my art supplies!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Their website is clear and easy to use. Service was quick and efficient. Would recommend them.

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  • 5 / 5
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    Had a slight issue to begin with a missing wing nut and bolt but now it’s arrived about a week later this is great , easel that is and simple to collapse for simple storage and mobile as in just one minutes it’s an easel then it’s a suitcase 🧳 size easily portable outside easel in minutes so it’s just what I need and it’s been so easy to assemble and simple to get to the size of a carry case either storage or for work outside thanks, Bri D

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  • 4 / 5
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    Everything was as described, arrived swiftly with no delivery problems.

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  • 4 / 5
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    No complaints quick delivery, and product exactly what I wanted, thank you C&K

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  • 5 / 5
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    Great prices and excellent service as always.

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  • 5 / 5
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    Great site, easy to use. Items delivered well within the time stated.

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  • 5 / 5
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    Very prompt delivery

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  • 5 / 5
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    This modelling clay and the tools were exactly what I wanted. I found them easy to use and I am thrilled with what I have made. I will definitely be trying something else in the future. Ordering was easy and everything arrived earlier than expected.

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  • 5 / 5
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    Great service and product quality, as always.

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  • 5 / 5
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    Excellent value and service.

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  • 5 / 5
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    Craft Apron

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  • 5 / 5
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    Fast delivery

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  • 5 / 5
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    Fast and efficient service. My first order and very happy.

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  • 5 / 5
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    Reasonable prices will use your online store again

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  • 5 / 5
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    Easy to navigate website. Kept informed of order and delivery

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  • 5 / 5
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    Always quality products with great prices and speedy delivery

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  • 5 / 5
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    Navigation fine, delivery a bonus as free postage, and watercolour pad fine thanks.

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  • 5 / 5
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    I am not very technical but I did find the site easy to navigate thank goodness.I am very happy with my order. I did not spot my parcel on our doorstep and when I phoned to query the delivery, which it said I had signed for, the girl on the other end was charming which I appreciated.

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  • 5 / 5
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    Great prices on quality products and with speedy delivery.

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  • 5 / 5
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    Fast delivery and everything arrived no damages either.

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  • 5 / 5
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    all excellent

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  • 5 / 5
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    Great service. Great products at very competitive prices. Delivery service is excellent. Love shopping here.

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  • 5 / 5
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    Excellent service & delivery

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  • 5 / 5
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    Fast and efficient service

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  • 3 / 5
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    OK but have used better on-line shops, I was annoyed to find the prices did not include VAT this should be 'up front' not revealed at the checkout.

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  • 2 / 5
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    The packaging was just a bubble wrap envelope. The corners of the sketchbook were not protected. The pastel pencil was loose in with the sketchbook damaging it. The paintbrush was loose in the envelope nothin to protect the bristles. It arrived in a mess. I’ve been ordering from other sites which arrive in a box protected with corrugated card or boxed with no plastic and this just feels like you’re not paying your packers enough so they just don’t care.

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    Answer by cowlingandwilcox.com
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    Thank you for taking the time to review us. I'm so sorry you were disappointed with the quality of our packing in your case and I'm as frustrated by it as you are. I can assure the conditions our packers work under is no excuse for doing a poor job and not protecting our customers' parcels the best we can. I'm quite surprised you received your goods the way you did as we always make a large point in our training of protecting goods as we as we can. Once again, I do apologise for the state of your parcel and we will make sure this doesn't happen again for whatever reason it did. Kind regards, Guy, Cowling & Wilcox.

  • 5 / 5
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    Excellent but I have already reviewed this product a few days ago!!!!

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  • 5 / 5
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    Lovely products at a really good price, and well packaged. The wonderful surprise was it arrived the day after ordering, wonderful service.

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  • 4 / 5
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    Fine - only putting in this to fill field

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  • 5 / 5
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    Took me a while to find what I wanted as this was the first time I had shopped from this seller. Found what I wanted, needed to ask a question......so rang them, got the answer from a very nice gentleman. Happy customer all round. Will be using again. PS. Parcel arrived quickly.

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  • 5 / 5
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    Quick delivery, easy to order

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  • 5 / 5
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    Arrived quickly

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  • 5 / 5
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    As usual, great service from Cowling & Wilcox. Item delivered within a couple of days on standard delivery terms and at a great price.

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  • 5 / 5
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    Very good service quick delivery excellent product

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  • 2 / 5
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    Took ages to pick my order and then they were out of stock of one item... then a second (instead of picking the order when actually ordered) Took a month to get it my order. Will not be buying off of them ever again

    Review of , following an experience of by A A. *

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    Answer by cowlingandwilcox.com
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    I'm so sorry it took so long for you to receive your order. I totally understand your frustration as the time you had to wait was totally unacceptable. The only explanation I can give is that just when we thought we had a full grip on deliveries to EU countries, everything changed yet again a couple of months ago with our couriers and external processes. The complicated nature of this process threw our whole procedure for a few weeks there and unfortunately you ended up caught up in the middle of this. I totally understand why you wouldn't want to use us again but I can assure you things have improved hugely in the past few weeks and we're now turning around EU (and other international) orders as quickly as domestic ones. Once again, I apologise profusely for our lack of excellent service in your case. Kind regards, Guy, Cowling & Wilcox.

  • 5 / 5
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    EAsy to order and a good delivery service.

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  • 5 / 5
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    Goods received when promised.The items were exactly what I wanted and will continue to use this supplier in the future.

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  • 5 / 5
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    Very good company focused on their customers. Recommended...

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  • 5 / 5
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    Good price and free next day delivery, what more can you ask for !

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  • 5 / 5
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    Easy ordering at a super price

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  • 5 / 5
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    Very quick delivery ,parcel very secure.Always good service, thank you.

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  • 5 / 5
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    I love Cowling & Wilcox, have ordered several times online but love purchasing in the Shoreditch shop.... Super friendly staff and good prices !

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  • 5 / 5
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    Prompt efficient delivery.

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  • 5 / 5
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    The parcel arrived on time. Contents well wrapped and a good quality. Thank you

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  • 5 / 5
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    A wide variety of art products available at competitive prices. Prompt delivery too.

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  • 5 / 5
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    Very helpful,and straight forward order,and delivery

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  • 5 / 5
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    Efficient and fast delivery. Nicely packaged

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  • 4 / 5
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    It was efficient service, I think I asked for a catalogue of your products to be sent but you apparently don't send these out. came quite quickly too.

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  • 5 / 5
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    Insanely good prices, speedy delivery.

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  • 5 / 5
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    I enjoyed my first visit to Cowling & Wilcox. The website is clear and the purchase went well. Delivery was eased by a first-class, established system, using Royal Mail; my purchases arrived well-wrapped within three days.

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  • 5 / 5
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    This is the first time I have ordered with your company snd I will be doing so again in the future. Very pleased with your help and service. I would recommend you to others. Thank you 😊

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  • 5 / 5
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    Excellent and a very wide variety of merchandise. Fast and efficient service.

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  • 5 / 5
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    Always a great selection, great prices and speedy delivery

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  • 5 / 5
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    Easy to find products and to order, quick dispatch and turn-around. Excellent service.

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  • 5 / 5
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    Excellent service, quick and efficient, service with an Internet smile 😊

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  • 5 / 5
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    The website is easy to navigate and the items out of stock are clearly marked. Everything is laid out well and the 'Shop by product' menu makes it easy to get to required items.

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  • 5 / 5
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    Very good priced products quick delivery

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  • 3 / 5
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    I’d give a 5 * but I’m still waiting for a missing part, a wing nut 🔩 and bolt on my amazing new easel but it’s not good cause I can’t take it anywhere yet to work outside, hopefully the missing items will turn up today not fingers crossed 🤞, Bri D

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  • 5 / 5
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    Everything went smoothly from ordering to speedy delivery, excellent

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  • 5 / 5
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    Very good art supplies in particular the canvas section. Huge selection with fair prices. Highly recommend it!

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  • 5 / 5
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    Excellent!

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  • 4 / 5
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    Product selection available is good, as far as it goes. Competitive value for money is achieved generally with special offers and sales. Ordering online is relatively easy, and delivery was as promised and in good order.

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  • 5 / 5
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    Excellent choice and service - very happy

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  • 3 / 5
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    Good prices (on sale), free delivery (on offer) so that was good, but disappointed by packaging - torn in transit damaging some of the paper within, but it'll still come in for colour testing.

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  • 5 / 5
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    Very good website and I found everything I needed. Delivery was fast too. Would definitely recommend.

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  • 5 / 5
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    Easy to use website. Speedy delivery

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  • 5 / 5
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    C&W is my go to art supplier, and I find them very helpful and always well stocked.

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  • 5 / 5
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    Great service from first placing order to delivery time. Highly recommended.

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  • 5 / 5
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    Lovely top quality paint and excellent service

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  • 5 / 5
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    I had a problem entering a gift voucher to my order. I phoned my order though and the lady on the phone sorted my problem out and completed the order most efficiently.

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  • 4 / 5
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    Products arrived in good order and I'm happy with them

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  • 5 / 5
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    Great customer service when i needed to ask a question about a product and speedy delivery.

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