Review Summary
The brand is praised for its excellent product quality, competitive pricing, and user-friendly website, leading to a satisfying shopping experience.
- This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Review Summary
The brand is praised for its excellent product quality, competitive pricing, and user-friendly website, leading to a satisfying shopping experience.
- This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Customer reviews
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An amazing product. Very delighted to it’s the purchase.
Review of , following an experience of by COLIN M.
Answer by ekosport.co.ukFlagHello, Thank you so much for your wonderful review! We are happy to know that you’re delighted with your purchase. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or questions, please know that we're here to help. Kind regards, The Ekosport Team
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Excellent product and fast delivery.
Review of , following an experience of by NATALIA K.
Answer by ekosport.co.ukFlagHello Natalia Thank you for your comment and stars! We are pleased to learn that you are satisfied with the product and that the delivery met your expectations. Your satisfaction is our top priority, and your feedback inspires us to keep delivering top-notch service. We appreciate your support! Best regards, The Ekosport Team
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Excellent ski boots at a great price with quick delivery
Review of , following an experience of by NICK S.
Answer by ekosport.co.ukFlagHello and thank you for your feedback! We're thrilled to hear that you found our ski boots to be excellent and at a great price, and that you appreciated the quick delivery. Your satisfaction means a lot to us, and we hope you enjoy your new boots on the slopes. Warm regards, the ekosport.co.uk team.
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Took 10 days to get (the dispatch the items from the French Alps) to the UK but it was worthy: brand-new high quality K2 Ski Boots at the cheapest deal I could find. Will use it again.
Review of , following an experience of by NATHALIE R.
Answer by ekosport.co.ukFlagHello Nathalie! Thank you for your thoughtful review and kind words about the product. We appreciate your patience with the delivery time And are delighted to hear that you found such a fantastic deal. Your feedback is invaluable to us, and we look forward to serving you again in the future. Warm regards, EKOSPORT TEAM
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Excellent service and good prices
Review of , following an experience of by JANE S.
Answer by ekosport.co.ukFlagHello Jane, Thank you for taking the time to share your positive feedback! We are glad to know that you found our service excellent and our prices competitive. Your satisfaction is our priority, and it's encouraging to know we're meeting your expectations. We look forward to serving you again in the future! Kind regards, EKOSPORT TEAM
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Great!! Ordered a snowboard for delivery in the UK, arrived within specified time (5 working days), good price compared to other sites, no customs/additional charge to paid (included in the price). Evri was quiet for a few days on “we are awaiting package” and suddenly they had it and delivered it.
Review of , following an experience of by MARCO G.
Answer by ekosport.co.ukFlagHello Marco, Thank you so much for your wonderful review! We are overjoyed to read that your snowboard arrived within the specified time and that you found our pricing competitive—your satisfaction means a lot to us. We appreciate your patience with the delivery updates and are glad the carrier ultimately delivered your package. Your feedback helps us continue providing great service to our customers. Best regards, Ekosport Team
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Very easy to use. Very good and easy layout.
Review of , following an experience of by KAI R.
Answer by ekosport.co.ukFlagHello Kai, Thank you so much for your wonderful feedback! We're delighted to hear that you find our platform easy to use and appreciate the layout. Your satisfaction is important to us and motivates our team to keep improving. We look forward to serving you again in the future! Yours faithfully, EKOPORT TEAM
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The website was easy to use, however they still haven't replied to my emails about my missing product, like so many other people.
Review of , following an experience of by LEWIS A.
Answer by ekosport.co.ukFlagDear Lewis, We have just read your review. It is true that there was an issue with the delivery of your parcel, but please note that Ekosport responded to all your emails, and once the investigation was completed, you received a full refund for your order. Best regards, Ekosport
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The skis were meant to be delivered on the Tuesday. They weren't. We went on holiday the following Saturday, and have had to hire skis, costing us 160 euros. I tried to contact both Ekosport and the courier several times, but received no response from either party. This is the worst customer service I have experienced in my entire life.
Review of , following an experience of by SAMUEL R.
Answer by ekosport.co.ukFlagHello, Indeed, the delivery of your order took longer than the estimated timeframe provided by EVRI. However, as stated in our shipping terms, the delivery timeframe is only an estimate and not a guaranteed delivery date. Unfortunately, delays with the carrier can sometimes occur, which is beyond our control. We would also like to emphasize that we have responded to all of your emails and have done our best to assist you throughout the process. We understand that waiting longer than expected for your order can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Kind Regards, Ekosport
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Terrible customer service. Left me worrying I had been scammed as they would not reply to my emails. My order finally arrived 10 days after ordering (paid for 48hr courier). I would not recommend.
Review of , following an experience of by ADAM P.
Answer by ekosport.co.ukFlagDear Adam, We have carefully read your review and are quite surprised by your comments. We want to clarify that we have responded to all of your emails. Please keep in mind that the customer service team at Ekosport does not operate on weekends, which means our response may not have been immediate, and we apologize for any delays caused by this. We strive to address all inquiries as quickly as possible, but this may take longer during non-working days. Your order, placed on January 13th, was delivered on January 21st, which is within the typical delivery timeframe. However, it’s important to note that the 4-5 day delivery window provided by EVRI is only an estimate and is not guaranteed, as stated in our terms and conditions. Unfortunately, we do not offer express delivery options for the UK. We sincerely apologize for any confusion and any inconvenience this may have caused. Best regards, Ekosport
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Excellent
Review of , following an experience of by EVELINA A.
Answer by ekosport.co.ukFlagHello Evelina! Thank you for taking the time to share your positive experience with us. We truly appreciate your kind words and are delighted to hear that you are satisfied with our service. Your feedback inspires us to continue delivering excellence. Wishing you all the best on your future adventures! Best regards, EKOSPORT
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Professional
Review of , following an experience of by KORAB L.
Answer by ekosport.co.ukFlagHello Korab! Thank you so much for your wonderful review and for highlighting our professionalism. We're extremely pleased to know about your positive experience, as it truly reflects our commitment to customer satisfaction. Your feedback inspires us to maintain high standards in our service. We appreciate your support! Kind regards, EKOSPORT TEAM
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Ordering from the UK things take a wee bit longer to arrive than what I am used too 10 days or so compared to the usual 2-3 days, no big deal really. Item was exactly what I expected and packed well 👌
Review of , following an experience of by COLIN F.
Answer by ekosport.co.ukFlagHello Colin! Thank you for sharing your experience with us. We understand that shipping times can be a little longer from the UK, and we appreciate your patience. We're delighted to hear that your item met your expectations and was well-packed. Your feedback helps us improve, and we truly value your support. Best wishes, Ekosport Team.
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Prompt delivery, no extra charges
Review of , following an experience of by STEPHEN A.
Answer by ekosport.co.ukFlagHello Stephen! Thank you for your wonderful review! We're thrilled to hear that you experienced prompt delivery with no extra charges. Your feedback truly brightens our day and reinforces our commitment to providing a seamless shopping experience. We appreciate your support and look forward to serving you again in the future! Best regards, The Ekosport Team
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I ordered some boots 7 weeks ago. They took the first payment. My order has been lost and now they’re out of my size in those boots. Terrible customer service aswell
Review of , following an experience of by DAVID H.
Answer by ekosport.co.ukFlagHello, Indeed, there was an issue with the delivery of your parcel, which was entirely beyond our control. We sincerely apologize for the inconvenience caused. Unfortunately, the size of the shoes you ordered is no longer available in our stock, nor is it available from our supplier. Given this situation, and to ensure you receive a resolution as quickly as possible, we have processed a full refund for your order. We understand that this may not be the outcome you had hoped for, but we appreciate your understanding and remain at your disposal should you have any further questions. Best regards, Ekosport
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Ordered a Jones Mind Expander Twin snowboard during a discount period which made it significantly cheaper than any other retailer and I've not seen it cheaper since. Took 6 days from my order date to arrive at my door step.
Review of , following an experience of by ANDREW B.
Answer by ekosport.co.ukFlagHello Andrew, Thank you for sharing your positive experience with us! We're happy to hear you found the Jones Mind Expander Twin snowboard at such a great price and that it arrived promptly. Your feedback motivates us to continue providing quality products and service. We appreciate your support and look forward to serving you again! Kind regards, The Ekosport Team
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Not good. They are not touchable. No telephone, no email reply and no customer service.
Review of , following an experience of by WEILIN P.
Answer by ekosport.co.ukFlagHello, We just saw your review and are surprised. We have responded to your emails, and a phone number is listed on our website. You simply need to click on "Customer Service," and the number will appear. Kind regards, Ekosport
Answer by Weilin P.FlagMy feedback is based on my actual purchase experience and I’m also surprised that in this age I cannot find a website without useful after purchase service. I’m not be able to find any phone number in either website or email unfortunately. I do find “customer service “ function is website but unfortunately again it doesn’t work after multiple attempts. The email address is also invalid which makes me feel like I have no route to contact you. What a sarcasm is that the only valid email address I found for Ekosport is the one who sends marketing emails, but of course I don’t believe they are the right team to contact in terms of return issue.
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Easy process to order with quick delivery. A good experience
Review of , following an experience of by DUNCAN B.
Answer by ekosport.co.ukFlagHello Duncan! Thank you for your wonderful feedback! We're thrilled to hear that you found our ordering process easy and enjoyed our quick delivery. Your positive experience means a lot to us, and we strive to maintain these standards for all our customers. Warm regards, EKOSPORT
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Great prices. Fast delivery. No issues.
Review of , following an experience of by STEFAN R.
Answer by ekosport.co.ukFlagHello Stefan, Thank you so much for your kind words! We're pleased to hear that you found our prices great and enjoyed the fast delivery. Your positive experience means a lot to us, and we strive to maintain this level of service for all our customers. Best regards, Ekosport Team
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Still not handed to Evri
Review of , following an experience of by JOHN D.
Answer by ekosport.co.ukFlagHello You should know that since Brexit, return parcels must go through the customs sorting center for verification before they arrive at Ekosport in France. This explains the delay in the refund process. We are currently looking for a faster solution. Best regards, Ekosport
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I ordered this item before Xmas for my Sons Birthdsy i got the message from Evri to say it was on the way and a time slot. That time slot got adjusted again on New Years Eve and still it never turned up. I heard nothing from Ekosport or Evri, I had to chase and chase this up. Finally I got a message from Ekosport to send I won’t accept the package. It finally arrived the box was reopen and the package the tent was in was ripped. It’s the effort it took to get the package it’s so ooor.
Review of , following an experience of by GAVIN L.
Answer by ekosport.co.ukFlagHello, We sincerely apologize for the delay in the delivery of your parcel. We understand how frustrating this situation must be for you. However, unfortunately, we were unable to assess the condition of the package as we did not receive any photos of the box or the product you received. Without these images, it is difficult for us to properly investigate and intervene in the matter. Best regards, Ekosport
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Product not arrived
Review of , following an experience of by HENRY B.
Answer by ekosport.co.ukFlagHello, We sincerely apologize for the inconvenience caused by the issue with your parcel. We understand how frustrating this must have been for you. Unfortunately, when a parcel is not delivered or is lost, there is a standard procedure that must be followed to ensure everything is thoroughly investigated. This process can sometimes take longer than anticipated. Please rest assured that we were in regular contact with the carrier and did everything we could to help resolve the situation as quickly as possible. Once the investigation was concluded, we promptly processed a full refund for your order. Best regards, Ekosport
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Excellant
Review of , following an experience of by STEPHEN M.
Answer by ekosport.co.ukFlagHello Stephen! Thank you so much for your wonderful review and the perfect rating. We're thrilled to hear that you had an excellent experience with us. Your support means the world to our team and inspires us to continue providing top-notch service. If you have any suggestions on how we can make your experience even better, we're always here to listen. Warm regards, The Ekosport Team
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Excellent choice, price and information
Review of , following an experience of by GILLIAN L.
Answer by ekosport.co.ukFlagHello Gillian! Thank you so much for your wonderful review. We’re thrilled to hear that you found our choices, pricing, and information helpful. Your positive feedback motivates us to keep striving for excellence. We appreciate your support and look forward to serving you again! Kind regards, EKOSPORT TEAM
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Everything first class. Order procedure and delivery as promised.
Review of , following an experience of by NORMAN J.
Answer by ekosport.co.ukFlagHello and thank you for your kind words! We're glad to hear that you enjoyed our order process and that your delivery was timely. Your satisfaction is our priority, and your positive feedback motivates our team to continue delivering top-notch service. We appreciate your support! Best regards, Ekosport Team
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Perfect,
Review of , following an experience of by RACHEL C.
Answer by ekosport.co.ukFlagHello Rachel! Thank you so much for your wonderful review and perfect rating! We truly appreciate your feedback and are delighted to know that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future. Kind wishes, EKOSPORT
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All excellent.
Review of , following an experience of by TIMOTHY R.
Answer by ekosport.co.ukFlagHello Timothy! Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you found everything excellent! Your satisfaction is our top priority, and your support motivates us to continue providing the best service possible. We look forward to serving you again in the future. Warm regards, EKOSPORT
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Terrible website, constantly crashing and glitching out. Received a damaged and completely empty box. Took nearly a month and creating a dispute with PayPal to get my money back. Will never use this site again nor would I recommend
Review of , following an experience of by D G.
Answer by ekosport.co.ukFlagHello, We sincerely apologize for the inconvenience you experienced with the delivery of your parcel. Throughout the process, we maintained regular communication and Ekosport worked diligently to resolve the issue as swiftly as possible. Unfortunately, delivery issues can sometimes arise that are beyond our control, but please be assured that we were actively investigating the situation on your behalf. Once the investigation was concluded, the refund was promptly issued. We understand that this may have caused frustration, and we truly appreciate your patience as we worked through the situation. Thank you for your understanding. Best regards, Ekosport
Answer by D G.FlagThere was definitely no regular communication I waited days and days for responses every time I emailed. Over all the service was some of the worst I have ever encountered. You also took months to refunded me when this should have been done immediately
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Horrendous experience. Ordered ski jacket for my daughter. Initial confirmation email received ok. No further follow up. Chased to be told delivery 4-5 days. Now 2 weeks and courier has not received my parcel. Total silence from Ekosport Customer services even after several emails. No phone number to contact. Am now having to initiate a refund from my credit card company. Very disappointed. Won't use Ekosport again.
Review of , following an experience of by DOMINIC L.
Answer by ekosport.co.ukFlagDear Dominic, We sincerely apologize for the inconvenience you have experienced with Ekosport. We want to assure you that the parcel was properly handed over to the carrier, and on February 26th, at approximately 10:30 AM, you received an email from us containing two documents that were required to be filled out and signed in order for us to proceed with the refund. Unfortunately, we did not receive these signed documents back from you within the seven-day window after receiving our initial email. As a result, based on the information available to us and the lack of required documentation, Ekosport has concluded that the parcel was ultimately delivered to you. We understand this may be frustrating, and we truly regret any confusion or misunderstanding. Best regards, Ekosport
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Super fast delivery, well packaged, great price and fantastic communication
Review of , following an experience of by CHRIS H.
Answer by ekosport.co.ukFlagHello, We’re thrilled that you’re happy with the delivery, packaging, price, and communication. Kind regards, Ekosport
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Excellent service at a great price. Very happy with my new skis.
Review of , following an experience of by AARON E.
Answer by ekosport.co.ukFlagHello Aaron, Wonderful to hear that you’re happy with your new skis and that you enjoyed our service and price. Kind regards, Ekosport
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Brilliant to deal with. Ordered my coat and wasn’t right size and they refunded it around 1 week later. Will deal again!
Review of , following an experience of by JONATHAN Y.
Answer by ekosport.co.ukFlagHello, Wonderful to hear that your experience with the return and refund process was smooth and quick! We’re delighted that you’ll shop with us again. Kind regards, Ekosport
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I ordered from the UK, and very pleased with the service, be prepared to wait a little longer than UK based companies, but every thing arrived and exactly as described, packaging was good too.
Review of , following an experience of by JEREMY H.
Answer by ekosport.co.ukFlagHello Jeremy, Wonderful to hear that you’re happy with our service and that your order arrived exactly as expected! Thank you for your patience with the slightly longer delivery time from the UK. Kind regards,
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The website is easy to navigate. I placed my order. However they use Evri delivery services and my skis never arrived and I’m still waiting for a refund. Not great with their customer service comms. Very slow to respond.
Review of , following an experience of by L M. *
*Pseudonymized data at the request of the author
Answer by ekosport.co.ukFlagDear Louise, We sincerely understand your frustration regarding the issue with your parcel. Please rest assured that we have responded to all of your emails—sometimes with delays due to circumstances at the time—but we have always made sure to provide you with updates. The investigation with EVRI was carefully monitored by Ekosport’s internal team, as we take such matters very seriously. It is important to clarify that when a parcel appears to be stuck or missing, an investigation must be initiated with the courier. This process is mandatory and allows us to obtain official confirmation regarding the status of the parcel. Unfortunately, it is not possible to issue compensation before the investigation has been completed, as the courier must first confirm whether the package is lost or if it may still be delivered. We understand that this process can be frustrating, and we truly regret any inconvenience this has caused you. However, once the investigation was finalized, we ensured that you received a full refund without delay. We appreciate your patience throughout this process and remain at your disposal should you require any further assistance. Best regards, Ekosport
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Great service and great price. Will buy from them again.
Review of , following an experience of by RICHARD M.
Answer by ekosport.co.ukFlagHello Richard, We’re delighted to hear that you are happy with our service and pricing, and we look forward to serving you again. Kind regards, Ekosport
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Site was good and easy to navigate with all the Info needed
Review of , following an experience of by ALAN R.
Answer by ekosport.co.ukFlagHello, We’re happy to hear that you found our site easy to navigate with all the necessary information. Kind regards, Ekosport
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I'm happy with my ski boots on returned the first pair due to incorrect size refund was received my new size was perfect, the price was good to
Review of , following an experience of by MARTIN H.
Answer by ekosport.co.ukFlagHello Matin, Great to hear that your new ski boots fit perfectly and that everything went smoothly with the return and refund of the first pair! We’re also glad you liked the price. Kind regards, Ekosport
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Absolutely faultless service, in my eyes. Orderd multiple snowboard clothing items for standard delivery to England and the package was received exactly 7 days later, almost to the hour. This was several days ahead of their projected ETA. All items clearly were brand, in their own packaging, and for a good price.
Review of , following an experience of by H P. *
*Pseudonymized data at the request of the author
Answer by ekosport.co.ukFlagHello Hugh, Thank you very much for your detailed feedback! We’re delighted to hear that you found our service faultless and that your order arrived even ahead of the projected delivery time. It’s great to know that you’re satisfied with the quality, packaging, and price of the items. Kind regards, Ekosport
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Quick delivery, easy order
Review of , following an experience of by PETER W.
Answer by ekosport.co.ukFlagHello Peter, Great to hear that your order process was simple and that it arrived quickly. Kind regards, Ekosport
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Simple website, good prices, prompt delivery
Review of , following an experience of by JAMES B.
Answer by ekosport.co.ukFlagHello James, We’re happy to hear that you found our website simple, prices good, and delivery prompt. Kind regards, Ekosport
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Really great price and delivery was quick considering it was just before Christmas. I’m based in the UK.
Review of , following an experience of by FINLAY H.
Answer by ekosport.co.ukFlagHello Finlay, Thank you very much for your positive feedback! We’re glad to hear that you were satisfied with the price and that your order arrived quickly, especially during the busy Christmas period. Kind regards, Ekosport
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Diabolical customer service. My parcel was delivered 7weeks ago to a dumping ground of an area I have no access to, to which evri have taken blame from the start, and eko sport are still trying to avoid a refund claiming since the parcel was delivered they won't resolve this even though they have picture evidence and contact from evri of me not receiving the parcel.never experienced anything like this in my life
Review of , following an experience of by JAMES B.
Answer by ekosport.co.ukFlagHello, We completely understand your frustration regarding this situation, and we sincerely apologize for the inconvenience caused. However, when a parcel is marked as delivered by the carrier, the investigation process takes longer than for a parcel that is simply lost in transit. This is because the courier needs to verify the delivery details, check with the driver, and sometimes conduct further inquiries before a resolution can be reached. We assure you that we followed the necessary procedures and did our best to assist you throughout the process. In the end, after the investigation was completed, you received a full refund for your order. Thank you for your patience and understanding. Best regards, EkoSport Team
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Highly satisfied with my purchase and the very prompt service from Ecosport and Evri.
Review of , following an experience of by DAVID R.
Answer by ekosport.co.ukFlagHello David, We’re thrilled that you’re satisfied with your purchase and the prompt service from Ekosport and Evri. Kind regards, Ekosport
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Good experience ordering from ekosport. Was a bit skeptical if delivery will be on time or if product would be in good condition, but the experience ended up being smooth
Review of , following an experience of by AAKARSHI A.
Answer by ekosport.co.ukFlagHello Aakarshi, Great to hear that your experience with Ekosport was smooth despite initial concerns! We’re happy the product arrived on time and in good condition. Kind regards, Ekosport
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I had a good shopping experience .
Review of , following an experience of by RACHEL P.
Answer by ekosport.co.ukFlagHello, We’re happy to hear that you had a good shopping experience! Kind regards, Ekosport
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Bought Helly Hansen 'ValDi'Sere' Large/White for daughter. (173cm) and she's delighted. With shipping: £238...great price.
Review of , following an experience of by SCOTT R.
Answer by ekosport.co.ukFlagHello, Wonderful to hear that your daughter is delighted with her new Helly Hansen 'Val Di Sere'! We’re glad you found the price and shipping satisfactory. Kind regards, Ekosport
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One of the items removed damaged and unusable. They refused to refund or replace because I wasn’t able to provide photos of external packaging
Review of , following an experience of by ROSS M.
Answer by ekosport.co.ukFlagHello, We apologize, but in order to file a claim with the carrier, we are required to have photos of the package. As you can understand, it's necessary to provide this evidence to justify the claim with them. To compensate a customer and proceed with a claim, there is a specific procedure that must be followed. Thank you for your understanding. Best regards, The Ekosport Team
Answer by Ross M.FlagIt was obvious to me that the damage was not caused by the courier. The packaging was not damaged. It was a manufacturing fault. Therefore the problem lies with you as the retailer not the courier.
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Was sent the wrong size And do not respond to emails
Review of , following an experience of by GRAEME S.
Answer by ekosport.co.ukFlagHello, We are sorry that you did not receive the size you ordered. This should not have happened, but unfortunately, it did. We have responded to all your emails, and you were refunded promptly after submitting the return request for the incorrect item online. Best regards, The Ekosport Team
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Great service, had a minor delay in delivery but the customer service team were very quick to respond and resolve it.
Review of , following an experience of by OLIVER S.
Answer by ekosport.co.ukFlagHello Oliver, We appreciate your patience and your feedback! Delays can happen, but we’re happy we could resolve it swiftly for you. Thanks again for choosing us! Warm regards, Ekosport Team
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Deliver fee of £15 is steep. Delivery could have been faster. Fair price for the product and packaged well
Review of , following an experience of by BONNER Y.
Answer by ekosport.co.ukFlagHello, Thank you for taking the time to share your feedback. We understand that the delivery fee can feel steep, and we appreciate your insights on the delivery time; we're always looking for ways to improve. We're glad to hear you found the product fairly priced and well-packaged. Your comments are valuable to us as we strive to enhance our customer experience. Best regards, The Ekosport Team
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Excellent service and delivery. Great price - hugely cheaper than UK - I will be back!
Review of , following an experience of by ANTHONY N.
Answer by ekosport.co.ukFlagHello Anthony, We truly appreciate your kind words! It's fantastic to know that you found our service excellent and our prices unbeatable. We look forward to welcoming you back soon! Best regards, The Ekosport Team
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Brilliant delivery time and product, super happy with the price.
Review of , following an experience of by JOSH H.
Answer by ekosport.co.ukFlagHello Josh, We’re glad to hear everything went smoothly! It’s great to know you’re pleased with both the delivery and the value. Thanks for your trust! ekosport.co.uk Team.
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First rate products, price and service 5 stars
Review of , following an experience of by JAMES N.
Answer by ekosport.co.ukFlagHello James, We really appreciate your excellent feedback! It means a lot to know that our products, pricing, and service met your expectations. Thank you for choosing us! Best regards, The Ekosport Team
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It still hasn’t arrived
Review of , following an experience of by CHARLIE M.
Answer by ekosport.co.ukFlagHello, We sincerely apologize that your parcel never arrived at your address. Unfortunately, this situation is beyond our control, and we understand the inconvenience this may have caused. After the completion of the investigation, you were fully refunded for your order. Please be aware that investigations for parcels that are lost or have lost tracking can sometimes take longer than expected. We appreciate your patience and understanding during this process. Best wishes, The ekosport Team
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0 out of 10.
Review of , following an experience of by W C. *
*Pseudonymized data at the request of the author
Answer by ekosport.co.ukFlagHello, We are sorry, indeed there was an issue with the delivery of your package that was beyond our control. However, we would like to emphasize that we followed up on your claim and responded to all your emails in an effort to reassure you. Once a package is shipped but not delivered, there is a procedure to follow in order to locate the package and satisfy the customer. At the end of the investigation, you were refunded. Best regards, Ekosport
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Great price and a speedy delivery
Review of , following an experience of by JEREMY M.
Answer by ekosport.co.ukFlagHello Jeremy, It's great to know that you found the price to be great and the delivery speedy. Thank you for your support. Best regards, ekosport.co.uk Team
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Great service from ordering to delivery
Review of , following an experience of by AARRON S.
Answer by ekosport.co.ukFlagHello Aarron, We’re happy to know that the entire process, from ordering to delivery, was seamless. Best regards, The Ekosport Team
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very happy, excellent price. ordered saturday 11th, arrived saturday 18th the communication wasn't great and i never got a response from the site contact form but replying the order confirmation email opened a ticket, which they replied to in 24 hours.
Review of , following an experience of by ALISTAIR H.
Answer by ekosport.co.ukFlagHello, and thank you for your kind feedback! We are thrilled to hear you were happy with our prices and appreciate your patience with the communication. Your insights help us improve, and we’re glad to know that responding to the order confirmation email worked well for you. Thank you for choosing ekosport.co.uk! Warm regards, EKOSPORT
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Items arrived promptly a few days after ordering, well packaged and intact.
Review of , following an experience of by IAN M.
Answer by ekosport.co.ukFlagHello Ian! Thank you for taking the time to share your positive experience with us. We're delighted to hear that your items arrived promptly, well packaged, and intact. Your feedback is greatly appreciated, as it motivates us to maintain our high standards. We look forward to serving you again! Warm regards, The ekosport.co.uk Team
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Unable to edit an order 5 mins after ordering wrong size. So it was sent at €14 postage knowing it was wrong and l returning it was another €14. Insane pricing for UK delivery. I’m €28 out of pocket. Never again!
Review of , following an experience of by RACHEL K.
Answer by ekosport.co.ukFlagDear Customer, Your order from Saturday could not be canceled because our customer service team does not operate over the weekend. As a result, your email was read on Monday morning, but by that time, your order had already been processed and was in preparation for shipment, making it impossible for us to stop it. We understand this may be frustrating, and we apologize for any inconvenience caused. For your information, the total amount you paid was £94.89, and when your parcel was returned, you were refunded £79.90. Therefore, the only cost you incurred was for the return shipping fees. We hope this explanation helps clarify the situation, and we trust you can now calculate the amount you’ve been refunded in relation to the return. Best regards, Ekosport
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Brilliant service, items arrived within the 5 business day window. Great price.
Review of , following an experience of by DAN V.
Answer by ekosport.co.ukFlagDear Valued Customer, Thank you so much for your kind words! We are thrilled to hear that you received your items promptly and at a great price. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We look forward to serving you again soon! Warm regards, ekosport.co.uk Team
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Great website at very competitive prices
Review of , following an experience of by CARL S.
Answer by ekosport.co.ukFlagHello Carl! Thank you so much for your kind words about our website and prices! We are happy to know that you are enjoying your experience with ekosport.co.uk. Your feedback is important to us, and we appreciate your support. We look forward to serving you again soon! Kind regards, The Ekosport Team
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Easy to order, and great jacket at a super price! Arrived quickly and well packaged
Review of , following an experience of by ASHLEY W.
Answer by ekosport.co.ukFlagHello Ashley! Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found the ordering process easy and that you love your new jacket—it means a lot to us! Your feedback on the quick delivery and packaging is greatly appreciated. We look forward to serving you again in the future! Warm regards, The Ekosport Team
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Inflexible and Wasteful Customer Service Policy UPDATE 13/1/25 I contacted the company repeatedly while the parcel was still showing as "not yet with the courier" but they refused to cancel the order. Seconds after my latest email, the parcel was checked in with the courier. Their first email to me noted that they couldn't cancel it because their process is so efficient and they want to despatch as soon as possible. Despite this, it took them 6 days to get the parcel to the courier. Plenty opportunity to cancel the order. This is a colossal waste of time, money, and CO2. I will be avoiding this company from now on and will make sure that others do the same. ------------------------------------------- 9/1/25 I placed an order on their website 48 hours ago but soon realised I no longer needed the item. Acting promptly, I contacted them to cancel, ensuring first that the parcel had not been shipped. At the time, the order status was still listed as “Preparing.” Despite this, their response was disappointing. They claimed it was “impossible” to cancel the order and insisted I wait for delivery (France to the UK) before initiating a return (UK to France). Even more frustratingly, at the time of their reply, Evri confirmed that the parcel was still with the sender, meaning the cancellation could have been processed with minimal effort. This approach feels incredibly wasteful and inefficient, not to mention inconsiderate to customers. Refusing to cancel an order still in preparation is not only disingenuous but also demonstrates poor commitment to sustainable practices. A more customer-focused and environmentally conscious policy would have left a far better impression.
Review of , following an experience of by MARCELLO L.
Answer by ekosport.co.ukFlagHello, We are sorry that we were unable to cancel your order as requested. At this time of year, it can sometimes be difficult to intercept an order that has already been paid for and is in preparation, as you can understand. Please note that it is not EVRI that handles the parcels at Ekosport in France, but the transport company Schneider, who then forwards the parcels to EVRI. During these 2–3 days, the tracking is not active. Since Brexit, we have had no other choice regarding the delivery method. All parcels go through customs. Best regards, Ekosport.
Answer by Marcello L.FlagI cancelled it immediately after placing it. There is no physical way that it could have left the warehouse. Hence my review.
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Nordica enforcer 99 arrived on time and ad described. Communication was good and tracking updates where given. The box was a little trashed when it arrived but no damage to the skis. This was more fault of the local courier. All in all great company and I will using again.
Review of , following an experience of by ANDREW F.
Answer by ekosport.co.ukFlagHello Andrew, Thank you for your kind words and for taking the time to share your experience! We are delighted to hear that your order arrived on time and as described, and we appreciate your understanding regarding the condition of the box. Your feedback is invaluable to us, and we are pleased to know you plan to shop with us again. Yours faithfully, The ekosport.co.uk Team
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Poor service when things go wrong
Review of , following an experience of by STEPHEN T.
Answer by ekosport.co.ukFlagHello, We completely understand your frustration regarding the issue with the delivery of your order. We sincerely apologize for the inconvenience this has caused. After reviewing the situation, you have received the refund for your purchase. Should you have any further questions or concerns, please don’t hesitate to reach out to us. Best regards, Ekosport
Answer by Stephen T.FlagEkosport needs to review its refund process - they had the means to resolve the situation quickly but appeared to be reluctant to use it. I had to force the refund by taking action against them (UK Section 75 claim). I would recommend always using a credit card if purchasing from the UK.
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I was thankfully, pleasantly surprised with the service and the cost of the item, THANK YOU!!
Review of , following an experience of by MARILYN H.
Answer by ekosport.co.ukFlagHello Marilyn, Thank you for your kind words! We're glad to hear that both our service and pricing exceeded your expectations. We truly appreciate your feedback! Warm regards, ekosport.co.uk Team
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Fast delivery & easy process
Review of , following an experience of by TOM W.
Answer by ekosport.co.ukFlagHello Tom, Thank you for your kind words! We are happy to know that you experienced fast delivery and an easy process with us. Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again soon! Best wishes, Ekosport Team
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Ordered some ski boots. Came in good time. No complaints
Review of , following an experience of by STUART L.
Answer by ekosport.co.ukFlagHello Stuart, Thank you for your feedback! We’re glad to hear the ski boots arrived on time and met your expectations. Enjoy your new boots! Best regards, ekosport.co.uk Team
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Best price, good communication and delivery time was reasonable. Would use again.
Review of , following an experience of by GLYN J.
Answer by ekosport.co.ukFlagHello Glyn, Thank you so much for your kind feedback! We're thrilled to hear you were satisfied with our pricing, communication, and delivery time. We look forward to serving you again! Best regards, The Ekosport Team
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They lied about delivery expectations, inducing me to buy from them when another vendor was much cheaper and STILL haven’t delivered (now useless) order and have refused refund. They are the worst online retailer I have had experience of. Awful, lying, con artists.
Review of , following an experience of by DAVID K.
Answer by ekosport.co.ukFlagDear David, We sincerely apologize for the inconvenience you've experienced. You have been refunded after the conclusion of the investigation. However, please note that as of now, EVRI has not been able to locate your package. For your information, this is still an ongoing situation for Ekosport. We want to emphasize that Ekosport has been fully committed to assisting you throughout this process. We have listened to your concerns from the very beginning and have responded promptly to all your emails to track the progress of your case. Furthermore, we understand how frustrating this situation has been. Best regards, Ekosport
Answer by David K.FlagBullshit
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.,’
Review of , following an experience of by IAN B.
Answer by ekosport.co.ukFlagHello Thank you. Best regards, The Ekosport Team
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They have a great range of products at great prices compared to the UK an other sites... When I buy things this is one of the first sites I look at.
Review of , following an experience of by PAUL B.
Answer by ekosport.co.ukFlagHello Paul, Thank you so much for your wonderful review! We are pleased to hear that you appreciate our range of products and competitive prices. It's great to know that ekosport.co.uk is one of your go-to sites for shopping. We are committed to providing an excellent online experience, and your feedback truly motivates us. Best regards, The Ekosport Team
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Easy to use and good value
Review of , following an experience of by R M.
Answer by ekosport.co.ukFlagHello! We appreciate your review! Best regards, The Ekosport Team
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All good.
Review of , following an experience of by S L.
Answer by ekosport.co.ukFlagHello, Perfect! Feel free to reach out if you need anything else. Best regards, The Ekosport Team
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Great doing business with Ekosport.co.uk
Review of , following an experience of by STEFAN D.
Answer by ekosport.co.ukFlagHello Stefan, We appreciate your feedback. It's great to hear that your experience with us was a positive one. We hope to welcome you back soon! Best regards, The Ekosport Team
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Delivered in the time and date it said it. Items as described. Great service.
Review of , following an experience of by JOHN T.
Answer by ekosport.co.ukFlagHello John, Thank you for your fantastic feedback! We’re so glad to hear that everything was delivered on time and as described. Best regards, The Ekosport Team
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Good service and delivery of XC boots to UK. Top notch
Review of , following an experience of by PAUL D.
Answer by ekosport.co.ukFlagHello Paul, Thanks for your kind words! We're happy to hear that the service and delivery went smoothly. Best regards, Ekosport Team
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Ekosport are simply superb, the stock they hold is very impressive, And service is just great, fast delivery and well packaged, Will be ordering again!.
Review of , following an experience of by PETE J.
Answer by ekosport.co.ukFlagHello Pete, Wow, thank you so much for the amazing feedback! We're thrilled to hear that you're happy with our stock, service, and delivery. We can’t wait to welcome you back for your next order! Best regards, The Ekosport Team
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Good site, easy to find what I was looking for.
Review of , following an experience of by CAROLINE F.
Answer by ekosport.co.ukFlagHello Caroline, Thanks for your feedback! We're happy that you found the site user-friendly and were able to find what you needed. Best regards, Ekosport Team
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I have returned my goods more than a month ago and despite many phone calls I am still waiting for my refund this company is a joke very unprofessional
Review of , following an experience of by REBECCA M.
Answer by ekosport.co.ukFlagHello, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've faced regarding your refund. This is not the level of service we strive for, and we appreciate your patience as we work through this issue. Indeed, since the Brexit, all return parcels from the UK go through the customs sorting center and are then sent back grouped. This explains the length of the refund. Best regards, Ekosport
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Came ontime item as described good price to
Review of , following an experience of by ROSIE S.
Answer by ekosport.co.ukFlagHello Rosie, We appreciate your review. It's great to know that the product arrived as expected and you were happy with the price. Best regards, The ekosport Team
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Great website. Delivered an excellent product on time.
Review of , following an experience of by NATHAN C.
Answer by ekosport.co.ukFlagHello Nathan, Thanks for your review! We're happy that everything went smoothly from order to delivery. Let us know if we can assist you with anything else! Best wishes, The Ekosport Team.
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easy to navigate and order
Review of , following an experience of by TONY M.
Answer by ekosport.co.ukFlagHello Tony, Thank you for your feedback! We're glad to hear that you found our website easy to navigate and place an order. If there's anything else we can do to improve your experience, feel free to let us know! Best regards, Ekosport
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Fantastic service and really fast delivery to the UK. I ordered the item on Thurs 26th December and it was delivered on Tuesday 31st. Considering it was the Xmas holidays and there was a weekend the speed of despatch and delivery were brilliant. The rucksack was exactly what I was looking for and it was a great price too. I was very happy with it when it arrived.
Review of , following an experience of by JOHN H.
Answer by ekosport.co.ukFlagHello, We really appreciate your detailed feedback. It's great to know the delivery exceeded your expectations despite the holiday rush, and that the product was just what you were looking for. Best regards, The ekosport Team
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Excellent Item, fits perfectly and decent quality at a reasonable price
Review of , following an experience of by BARNABY R.
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Never received the item and refund. Had to apply for charge back through credit card. Very ineffective communications.
Review of , following an experience of by ARTUR B.
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Never used the site before but it was great.
Review of , following an experience of by ANDREW W.
Answer by ekosport.co.ukFlagHello Andrew, Thanks for your first order! We're happy to hear it went well and look forward to serving you again. Best regards, The Ekosport Team
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Good easy website
Review of , following an experience of by DANIEL J.
Answer by ekosport.co.ukFlagHello! Thank you! We're happy to hear that you found our website easy to use — that’s exactly what we aim for! Best regards, The Ekosport Team
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Exactly what I ordered, delivered quickly, bindings fitted perfectly, and very affordable. No issues with UK delivery. Great product, great service. Highly recommend.
Review of , following an experience of by S M. *
*Pseudonymized data at the request of the author
Answer by ekosport.co.ukFlagHello, So great to hear everything was perfect — and that it all arrived quickly! Thanks for recommending us! Best regards, The Ekosport Team
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Very pleased with the price point and speed of delivery, overall very impressed. Only reason for 4* (not 5*) was that the ski poles arrived without baskets. However, Ekosport were very efficient at getting a replacement set of baskets to me within 7-10 days after notifying them. So overall, very pleased.
Review of , following an experience of by OWEN W.
Answer by ekosport.co.ukFlagHello and thank you for your thoughtful review! We’re thrilled to hear that you were impressed with our pricing and delivery speed. We sincerely apologize for the inconvenience caused by the missing ski pole baskets and appreciate your understanding as we resolved the issue. Your feedback is invaluable to us, and we're committed to continuously improving our service. Thank you for choosing Ekosport! Warm regards, The Ekosport Team
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Great value and service. Skis arrived quickly and set up is perfect
Review of , following an experience of by AMY I.
Answer by ekosport.co.ukFlagHello Amy, Thanks a lot! We're delighted you were pleased with the value, service, and ski setup. Let us know if you need anything else! Warm regards, The Ekosport Team
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Yes it’s a great site and easy to use.
Review of , following an experience of by GAVIN L.
Answer by ekosport.co.ukFlagHello Gavin, We appreciate your feedback. It's great to know the site met your expectations! Warm regards, The Ekosport Team
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Great prices and no problems delivery for UK. Good communication as had a question about my order and speedy reply given. Didn't have to deal with returns as everything was fine and item (shoes) fitted perfectly. 5* recommend and would use again...
Review of , following an experience of by HENDERIKUS A.
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Excellent product, very quick delivery
Review of , following an experience of by SEAN S.
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Very good, great service.
Review of , following an experience of by YING Z.
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Great selection. Competitive prices. Fast delivery and good communications.
Review of , following an experience of by MARISA L.
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I have return a product to Ekosport, they acknowledged receipt and are now refusing to refund me. It is disgraceful behaviour.
Review of , following an experience of by CHRIS W.
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good jacket brand new as advertised and arrived quickly
Review of , following an experience of by CALLUM H.
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Easy to order and changed size promptly as requested. Good value. Delivery took a while but it is the lead up to Christmas.
Review of , following an experience of by KEITH L.
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