Customer reviews for ekosport.co.uk

4.2 / 5

Calculated from 203 reviews obtained over the last 12 months

2143 reviews since 03/01/2016

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The brand is praised for its excellent product quality, competitive pricing, and user-friendly website, leading to a satisfying shopping experience.

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Information ekosport.co.uk

  • Company

    EKOSPORT

  • Description

    Buy all of your ski gear online at the very best prices at ekosport.co.uk ! More than 200 000 references of skis, snowboards, cross-country skis and clothing in stock.

  • Address

    173 rue des eglantiers 73230 St Alban Leysse

  • Website

    https://www.ekosport.co.uk

  • Category

    Sports

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icon sparkle Review Summary

The brand is praised for its excellent product quality, competitive pricing, and user-friendly website, leading to a satisfying shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 1 / 5
    Edit Flag

    Awful experience. I found I very reasonably priced board and binding set. Unfortunately it went missing in the mail. Not there fault or mine. But the service I received after was awful. Very reluctant to send a refund. Evenly after months I did get refunded nut I was charged for the postage. I contacted them by Telephone to finally get it resolved. The customer service team on the phone are very nice and helpful.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
    Flag

    Dear Paul, Indeed, there were issues with your order, and we sincerely apologize for any inconvenience this may have caused. We understand how frustrating this situation must have been for you. Ultimately, you have received a full refund for your purchase. Please rest assured that we are still working diligently to resolve this problem with the carrier to prevent similar issues in the future. We appreciate your patience and understanding throughout this process. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Great selection of products and customer service

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear David, We're delighted that you appreciated our wide selection of products and our customer service. Sincerely, Ekosport

  • 5 / 5
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    great service and price

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Charles, We're pleased to hear you enjoyed our service and pricing. Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    First time ordering from Ekosport, prompt delivery so very pleased. Unfortunately I ordered the wrong size so returned my jacket. Refunded, with no issues at all.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
    Flag

    Hi Linda, On behalf of the entire team, we would like to thank you warmly for the trust you have placed in our products and services. Your satisfaction is our ultimate goal. We are therefore thrilled that you enjoyed your purchase and the return went off without a hitch. We wish you an excellent day. Kind regards, Ekosport Team

  • 4 / 5
    Edit Flag

    Overall a great experience, would like more communication during delivery time however that would be due to the courier

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
    Flag

    Dear William, Thank you for your feedback! We're glad to hear you had a great experience overall. We appreciate your suggestion for more communication during delivery and will pass this along to our courier service to help improve the process. Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    Excellent price / discount. Speedy delivery.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Juris, Thank you for your feedback! We're glad to hear you appreciated our excellent prices and speedy delivery. Best regards, Ekosport

  • 5 / 5
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    All excellent quality items at a reduced price. Quick delivery. Will definitely order from you again!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Hi Jackie, Thank you for your fantastic feedback! We’re thrilled to hear that you’re happy with the quality of the items, the reduced prices, and the quick delivery. It’s great to know you’ll be ordering from us again – we look forward to serving you in the future! Best regards, Ekosport Team

  • 1 / 5
    Edit Flag

    Never received my skis. The staff were useless at trying to find them. Do not use this company!!!!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
    Flag

    Dear Tom, There was indeed an issue with the delivery of your order placed on 13/02/2024. We understand this situation was inconvenient and frustrating for you. Please note that you received a refund on 12/03/2024. The carrier was unable to locate your parcel, and we maintained constant communication with you throughout the process to keep you informed. Our standard procedure requires us to conduct a thorough search for the missing parcel before issuing compensation to ensure all possibilities are exhausted. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this process. Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    Excellent product an outstanding price.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Conrad, We're thrilled to hear that you found our product excellent and at an outstanding price! Sincerely Ekosport

  • 5 / 5
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    Expert advice and excellent service. I made an error ordering a jacket and they were very prompt to refund payment. The new jacket came in good time and well packaged. It was perfect and my son had an amazing week skiing.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
    Flag

    Dear Arosha, We're grateful for your positive feedback! We're pleased to hear that you received expert advice and excellent service from us. We're glad we could promptly assist with your jacket exchange and that the new one arrived on time and in good condition. It's great to know your son had an amazing skiing week with the perfect jacket! If there's anything else we can do for you, please don't hesitate to reach out. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Easy to use, quick service

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Emma, We're grateful for your positive feedback! Sincerely, Ekosport

  • 5 / 5
    Edit Flag

    Second occasion I have ordered goods from Ekosport and have been very pleased both times. Fair prices for goods and delivery.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Coli, Thank you for your continued support! We're delighted to hear that you've been pleased with your orders from Ekosport on both occasions. We strive to offer fair prices and reliable delivery service. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Great website - lots of choice, quality premium brands and excellent price range. I would recommend Ekosport and will order from this site again.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Frances, We appreciate your positive feedback! We're thrilled to hear that you enjoyed our wide selection, premium brands, and competitive pricing. We appreciate your recommendation and look forward to serving you again at Ekosport. Kind regards, Ekosport

  • 5 / 5
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    Right product delivered on time

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Keith, Glad to hear that the right product arrived on time! Kind regards, Ekosport

  • 1 / 5
    Edit Flag

    Very expensive p&p but gave me a delivery window that was in plenty of time for the holiday. Actually got delivered nearly a week later when we were already away. Tried to return as we’d had to buy another ski helmet originally said over £14 to return and then said you can’t return helmets at all, not even ones that haven’t touched a head! Quite deceptive about prices looks cheaper than elsewhere but the postage makes it the same price or more and then it takes forever to arrive. I’m left with an unused ski helmet

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Kate, We apologize for the issue with your delivery. Please note that the estimated delivery time provided is an estimate and not a guarantee. Regarding the return of your helmet, it was not possible due to personal protective equipment regulations, as outlined in our return policy. We understand this may be frustrating, but these regulations are in place for the safety and integrity of our products. For future reference, all information regarding delivery, returns, and other policies is available before placing an order at the bottom of our webpage. We highly recommend reviewing these details to ensure a smooth shopping experience. If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for your understanding. Best regards, Gabriela

  • 5 / 5
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    Top end product at an excellent price, delivered promptly

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Matt, We're thrilled to hear that you're satisfied with the top-end product and the excellent price. It's great to know that the delivery was prompt. Best regards, Ekosport

  • 5 / 5
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    All good and prompt delivery

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Skaria, Glad to hear everything went smoothly and that your order arrived promptly! Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    Excellent service, love the skis, thank you

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Debra, We're delighted to hear that you love the skis and are pleased with our service. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Good service, good value

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Richard, thank you very much. Kind regards, Ekosport

  • 2 / 5
    Edit Flag

    Took about 10 - 12 days to deliver parcel. Item did not fit so arranged for return with Evri at a cost of £14.99, (no other option available). Arranged for collection on 14th Feb, somebody from Evri agent tried to collect on 13th, asked them to return on 14th as arranged as parcel was not ready. No one came on 14th, eventually on 16th I took parcel to agents depot where they could not give me proof of return but accepted the parcel. On the 21st Feb someone from collection agent turned up again asking about the parcel. To date (25th Feb) I have had no confirmation of return or notification of refund. Needless to say I will not be buying anything from this company again, terrible customer service.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
    Flag

    Dear David, We apologize for your experience with our carrier. Indeed, we have been exclusively working with them since Brexit. Delivery times are generally satisfactory. However, we understand that returns with home collection can sometimes be complicated, and we apologize for any inconvenience caused. We are glad to hear that you have received your refund, and your case has been resolved. Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    Great price great delivery service

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Alun, we truly appreciate it, thanks. Kind regards Ekosport

  • 5 / 5
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    Good price and good delivery time. Thank you.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Ketish, We're pleased to hear you were satisfied with our pricing and delivery time. Sincerely Ekosport

  • 5 / 5
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    Excellent service, couldn’t fault them at all. Everything arrived quickly and well packaged and I was kept updated throughout

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Alistair, Thank you so much for your kind feedback! We're delighted to hear that you had an excellent experience with our service. Ensuring fast delivery, careful packaging, and keeping you informed every step of the way are priorities for us. Sincerely Ekosport

  • 5 / 5
    Edit Flag

    Great delivery service and the item is superb! Big thanks

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Wilf, Thank you for your kind words! We're delighted to hear that you were pleased with our delivery service and that you love the item. Kind regards, Ekosport

  • 1 / 5
    Edit Flag

    Appalling treatment, I have not been refunded for my returned order, value of £205.80! Ekosport should NOT be trusted. My return parcel was tampered with, so that they can wriggle out of paying the refund due to me. This is a dishonest and unreliable online supplier.. do not buy from them!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
    Flag

    Hello, We received your return package, as specified in our emails, but it did not contain our items. Instead, it contained a pair of boots, which we do not sell. It was indeed our box and return label on the package, which was not damaged. You have received all the photos to verify this discrepancy. Given these circumstances, a refund was not possible. We understand this situation is frustrating and appreciate your understanding. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Excellent site, good prices and incredible service

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear David, Thank you for your kind words! We're thrilled to hear that you found our site excellent, our prices good, and our service incredible. Kind regards, Ekosport

  • 5 / 5
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    Easy to use website and understanding of the tax / delivery to the UK. Wide range of products available at great prices, and delivered exactly as promised. I've used before and will use again, Brilliant all round service

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Michael, Thank you for your kind words! We're pleased to hear that you found our website easy to use and that our tax and delivery information for the UK was clear. It's great to know you appreciate our wide range of products and competitive prices, and that your order was delivered as promised. We're thrilled to have you as a repeat customer and look forward to serving you again in the future! Sincerely Ekosport

  • 5 / 5
    Edit Flag

    Great deal and good service on returns As size was to small and reordered a bigger size

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Mark, We're pleased to hear you found a great deal and that our returns service worked well for you. We're glad we could assist you in getting the right size. Kind regards, Ekosport

    Answer by A A
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    Thanks for your response Regrads Mark

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  • 5 / 5
    Edit Flag

    Good postage as promised and in good time (3-4days) , product as described and listed. No complaints, would use again.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Lauraine, We're pleased to hear that the postage was timely and the product met your expectations. Best regards, Ekosport

  • 4 / 5
    Edit Flag

    Great website, great service, great prices. The reason I didn’t rate 5 star is that - within 15 mins of placing my order I contacted the team through their website and asked to change the size of the skis. They didn’t pick up that message and respond for a number of days, by which time they’d already personalised and shipped the skis in the size I didn’t want. It’s a credit to how quickly they dispatch skis, but the contact system on the website is obviously not fit for purpose.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Adam, Thank you for your detailed feedback. We're glad to hear that you appreciated our website, service, and prices. However, we're sorry to learn about the issue you experienced with our contact system. We apologize for the delay in responding to your request to change the ski size. Your feedback is invaluable, and we are taking steps to improve our communication processes to ensure such issues do not occur in the future. Sincerely Ekosport

  • 3 / 5
    Edit Flag

    Delivery time wasn’t too bad. Returns process not good. It took nearly 3 weeks to get my refund even though it had been received within days of sending back. It wasn’t until I chased it that it was received.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
    Flag

    Dear Jacqui, Since Brexit, all return parcels from the UK go through Basildon, the sorting center, for inspection. Subsequently, they are grouped and sent back to France. This explains the delay in processing refunds. We sincerely apologize for any inconvenience caused and are working on implementing a faster procedure. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Great site and really delighted with my skis. Unbelievable price and delivered when promised. Will definitely use again .

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
    Flag

    Dear David, I'm thrilled to hear that you had such a positive experience with our site and that you're enjoying your new skis! We strive to offer great prices and reliable delivery, so it's wonderful to know that we met your expectations. If there's anything else you need or if you have any questions in the future, please don't hesitate to reach out. Kind regards, Ekosport

  • 4 / 5
    Edit Flag

    Really pleased with product, but the delivery arrangements were quite poor. The boots were simply left on my doorstep. Allegedly "signed for" but was not true.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Mark, Thank you for your feedback, and we apologize for the poor delivery experience you had. We're glad to hear that you're pleased with the product itself. Your comments about the delivery have been noted, and we'll address this issue with our shipping partners to ensure it doesn't happen again. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Excellent site. I Will always use them. Good prices, great choiceof quality kit

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Damir, Thank you for your feedback! We're thrilled to hear that you find our site excellent and that you plan to continue using it. We take pride in offering competitive prices and a diverse selection of high-quality gear. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Great equipment

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Peter, We're glad to hear that you're satisfied with the equipment you received. Kind regards, Ekosport

  • 1 / 5
    Edit Flag

    I can't believe you charged £14.99 delivery then wanted another £14.99 to return the item that was too small. I will never shop with you again and will definitely not be recommending you to friends.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by ekosport.co.uk
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    Dear Lois, Indeed, the return costs are at your expense, as stated in our return policy, which is available online under the "returns" section. https://www.ekosport.co.uk/u/faq7/returns Best regards, Ekosport

    Answer by A A
    Flag

    Looks like your response time is as good as your returns policy !! It's only taken you 6 months to reply. Well done Ekosport.

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  • 5 / 5
    Edit Flag

    Supplier was A1, very quick well packed

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Richard, Thank you for your feedback! We're delighted to hear that you were satisfied with our service. It's great to know that the delivery was quick and the packaging met your expectations. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Very good delivery services, good deals! thank you :)

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Mantvydas Thank you for your feedback! We're delighted to hear that you were satisfied with our delivery services and found good deals. Kind regards, Ekosport

  • 4 / 5
    Edit Flag

    Excellent product and good price but £26 postage was a bit anoying on a £340 order .

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
    Flag

    Dear Mark, We are glad to hear you found our product excellent and reasonably priced! I apologize for the inconvenience caused by the £26 postage fee on your £340 order. But you should know that since the Brexit everything has changed in relation to shipping from France. Shipping skis is indeed more expensive than before. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Arrived in the time specified, everything ordered is in great condition and was severely reduced. Love everything recieved

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Mia, Glad to hear everything arrived on time and in great condition! It's awesome that you found everything you ordered at a significant discount. Enjoy your purchases! Sincerely Ekosport

  • 5 / 5
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    Order came in good time and everything was correct. Great prices in the sale. All equipment was satisfactory and met expectations.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Ed, Thank you for your feedback! We're glad to hear that your order arrived promptly and accurately, and that you were satisfied with the great prices in the sale. Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    I ordered a Fjallraven Bergtagen coat in a colour that was sold out in the UK. Ekosport sold it at a great discount. I was nervous about buying from France having read some of the reviews about poor delivery, and I was worried about Customs duties post Brexit. But my delivery was very fast (5 days) and I had no problem at all with Evri (my courier is great). Customs duties / VAT were included in the price so there were no problems at the border either. I would definitely buy from them again.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Joe, That's fantastic to hear about your experience! Ordering the Fjallraven Bergtagen coat from Ekosport at a great discount sounds like a smart move. It's reassuring that your delivery was surprisingly fast, taking only 5 days, and that your courier, Evri, handled everything smoothly. Including Customs duties and VAT in the price certainly made the process easier for you. Thank you for sharing your positive feedback, and we look forward to serving you again in the future! Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Good service, came on time, no problems

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Dominika, Thank you for your feedback! We're pleased to hear that you received good service and your order arrived on time without any issues. Sincerely Ekosport

  • 5 / 5
    Edit Flag

    Great Hoka shoes, thanks.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Jack, Glad to hear you're enjoying your Hoka shoes! Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Great customer service.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Keith, Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service. Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    Excellent

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Paul, thank you very much. Sincerely Ekosport

  • 5 / 5
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    Quick delivery, great company to order from all round!

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Teresa, We are delighted to hear that you received your order quickly and had a positive experience ordering from us! Sincerely Ekosport

  • 5 / 5
    Edit Flag

    Great prices and good communication. It takes a while for the items to ship but well worth it. Would order from them again.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Peter, Thank you for your feedback! We're pleased to hear that you found our prices great and appreciated our good communication. We apologize for the delay in shipping but are glad to hear it was worth the wait. We look forward to serving you again in the future. Kind regards, Ekosport

  • 1 / 5
    Edit Flag

    Submitted a return and still haven’t received my payment yet

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Hannah, We apologize for the extended processing time of your return. Since Brexit, all packages undergo customs inspection, are grouped together, and then sent back to France, leading to delays. We have noticed that the refund has been processed, and your case has been closed. Once again, we sincerely apologize for the delay and any inconvenience caused. Kind regards, Ekosport

  • 5 / 5
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    Excellent services all round

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Michael, We're thrilled to hear that you had an excellent experience with our services! Kind regards, Ekosport

  • 1 / 5
    Edit Flag

    Still haven’t received my parcel which was meant to delivered a week ago and can’t get hold of anyone from the delivery company

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
    Flag

    Dear Fred, We deeply regret the inconvenience caused by the delivery issue with your order. However, your case has been promptly resolved, and you have been duly compensated for any inconvenience experienced. Please accept our sincere apologies for this unforeseen issue, which was beyond our control. We understand the frustration it may have caused and appreciate your patience and understanding throughout the resolution process. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    The item I wanted was available at a discounted price which I was very happy with.

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    Answer by ekosport.co.uk
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    Dear Terry, We are pleased to hear that you found the item you wanted at a discounted price that worked well for you. Best regards, Ekosport

  • 3 / 5
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    Great products at great prices but the return process is awful

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Jon, Thank you for your feedback. Indeed, since Brexit, the returns process from the UK has become significantly longer. All packages must go through customs for inspection, which adds to the delay. Once cleared, they are grouped together and then sent back to France. We understand this can be frustrating and inconvenient for our customers. We appreciate your understanding and patience during this process. We are constantly working on improving our logistics to provide a better experience for our customers. Best regards, Ekosport

  • 5 / 5
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    The site is good, the service is good, items met my expectation. Although I had to return an item, had a bit of hiccup on the return delivery and the money took sometime to come back to my account, but their customer service is exceptional.

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    Answer by ekosport.co.uk
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    Dear Wayne, Thank you for your feedback! We're pleased to hear that you found our site and service good, and that the items met your expectations. We apologize for the inconvenience with the return process and the delay in the refund. Furthermore, we're glad our customer service was able to assist you effectively. Your satisfaction is important to us, and we appreciate your understanding and patience. Kind regards, Ekosport

  • 1 / 5
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    Order not delivered and Ekosport refusing to send replacement or issue refund. I ordered skis and bindings from Ekosport on 24th January. Despite advertising a 4-5 day delivery time I didn’t receive confirmation from the delivery company Evri that the skis had been shipped until 31st January. Ekosport were adamant that they shipped it before this (despite there being no tracking). It is now 12th February (19 days since ordering) and the skis have still not been delivered. Evri customer service have stated they cannot locate the parcel and have advised that Ekosport should send a replacement. Although I have forwarded this to Ekosport customer service they have refused to send a replacement (or issue a refund) and are insistent that the parcel might still be delivered. Although Ekosport customer service do respond to emails after a few days they have consistently refused to acknowledge issues with the delivery. Unfortunately, whilst Ekosport continue to only use an unreliable delivery company like Evri and refuse to take responsibility when there are issues I cannot recommend that anyone should order from them.

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    Answer by ekosport.co.uk
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    Dear Matt, Indeed, your order could not be located after shipment. We sincerely apologize for the extended time it took to resolve your case. We understand how frustrating this situation must have been for you. Ultimately, you have received a full refund for your order. This is not reflective of our usual standard of service, and we deeply regret the inconvenience caused. We are committed to improving our processes to prevent such issues in the future. Once again, please accept our heartfelt apologies. Thank you for your understanding and patience. Best regards, Ekosport

  • 5 / 5
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    All went well

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    Answer by ekosport.co.uk
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    Dear Glyn, thank you for your feedback. Sincerely Ekosport

  • 5 / 5
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    I was looking for a very specific running shoe that was out of stock on most sites. Ekosport had it in stock at a very good price.

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    Answer by ekosport.co.uk
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    Dear Ronan, It's great to hear that you found the exact running shoe you were after at Ekosport and at a competitive price! Kind regards, Ekosport

  • 4 / 5
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    Site was easy to follow and understand, took a while to dispatch the items but when i contacted customer services they were wuick in responding.

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    Answer by ekosport.co.uk
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    Dear Darell, We are glad to hear that you found our site easy to navigate! We apologize for the delay in dispatching your items but are happy that our customer service team was responsive when you reached out. Kind regards, Ekosport

  • 1 / 5
    Edit Flag

    Terrible service. £15 postage and if it doesn't fit you pay it again.Use Evri for postage and my return has now been lost. Ekosport wont answer the phone - go elsewhere!

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear James, We are sorry to hear about your dissatisfaction. However, please note that Ekosport is available by phone from 9 AM to 1 PM. We understand your concerns regarding the longer refund process. Unfortunately, since Brexit, all packages must go through customs for inspection, which has resulted in delays. Once the packages are cleared, they are sent back to France, which further extends the processing time. We appreciate your understanding and patience as we work through these new logistical challenges. Thank you for your continued support. Kind regards, Ekosport

  • 5 / 5
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    Great jacket- arrived really quickly

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Kate, We are glad to hear you're pleased with your jacket and that it arrived swiftly! Best regards, Ekosport

  • 4 / 5
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    Was ok

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Lain, thank very much. Kind regards, Ekosport

  • 5 / 5
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    Fantastic service at a good sale price

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Raj, Delighted to hear you had such a positive experience with us at a great sale price! Sincerely Ekosport

    Answer by A A
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    Great service unfortunately the shoe size recommendation was too short in the toe area

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  • 5 / 5
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    I wanted a specific pair of walking boots and after doing some research found that ekosport were offering them at the best price, and so I bought them! They were safely delivered and I’m very happy with my purchase.

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    Answer by ekosport.co.uk
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    Dear Tracey, Thank you for sharing your experience! We're thrilled to hear that you found the walking boots you wanted at the best price with us. It's great to know that they were delivered safely and that you're happy with your purchase. We look forward to serving you again in the future! Best regards Ekosport

  • 5 / 5
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    Great experience, good prices and fast delivery to the UK

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    Answer by ekosport.co.uk
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    Dear Paul, Thank you for your kind words! We're thrilled to hear that you had a great experience with us and appreciated our good prices and fast delivery to the UK. Your satisfaction is very important to us, and we look forward to serving you again soon! Kind regards, Ekosport

  • 5 / 5
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    Really easy to find the items I wanted on the site and all the details regarding uk delivery were clear and accessible. Goods arrived within a week and good communication throughout

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    Answer by ekosport.co.uk
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    Dear Nigel, I'm thrilled to hear about your experience! It's great that you found the items you wanted easily on our site, and I'm glad the details about UK delivery were clear and accessible to you. It's wonderful that your goods arrived promptly, and we're grateful for your positive feedback on our communication. Best regards, Ekosport

  • 5 / 5
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    Delivery took almost a week, but I think it's more because of Evri. My jacket is great. It was cheaper than anywhere else, so I worried a bit, but everything is legit.

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    Answer by ekosport.co.uk
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    Dear Sylwia, Thank you for your feedback! We apologize for the delay in delivery and appreciate your understanding regarding Evri. We're glad to hear that you love your jacket and found it at a great price. Your satisfaction is important to us, and we hope to serve you again soon! Best regards, Ekosport

  • 5 / 5
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    Backpack arrived exactly as displayed and was everything that I was looking for and used to great effect on my ski holiday

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    Answer by ekosport.co.uk
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    Dear Alex, We are thrilled to hear that the backpack arrived exactly as displayed and was everything you needed for your ski holiday! It's great to know it served you well. Sincerely Ekosport

  • 5 / 5
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    Amazing service. Highly recommend

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    Answer by ekosport.co.uk
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    Dear Larissa, We are thrilled to hear that you had an amazing experience with our service! Thank you so much for the recommendation. Sincerely Ekosport

  • 5 / 5
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    nie bede pisal. na cholere mnie zmuszacie to review. macie swoje gwiazdki i to niech wystarczy

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    Answer by ekosport.co.uk
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    Witam, Dziękujemy za gwiazdki. Z poważaniem Ekosport

  • 5 / 5
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    Very prompt ata agood price.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Mark, Thank you for your feedback! We're pleased to hear that you found our service very prompt and at a good price. Sincerely Ekosport

  • 1 / 5
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    Poor customer service, faulty goods and a broken returns website. Please do not buy anything from Ekosport.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Russel, We sincerely apologize for the issues you experienced with the delivery and the processing of your return. We understand how frustrating this situation must have been for you. Your case has been resolved and you have received a full refund. We are committed to improving our services to prevent such occurrences in the future. Once again, we extend our deepest apologies for the inconvenience caused. Thank you for your understanding and patience. Best regards, Ekosport

  • 5 / 5
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    Bought some skis from Ekosport - great price and delivered promptly. Very happy with the supplier

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Matt, Thank you for your positive feedback! We're delighted to hear that you are happy with your new skis and our prompt delivery service. We strive to provide great prices and excellent customer service, and your satisfaction is our top priority. Best regards, Ekosport

  • 5 / 5
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    Very helpful

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Kristian, we are glad to hear that you found us helpful. Sincerely Ekosport

  • 5 / 5
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    Bought a fjallraven ovik stencollar jacket. Brilliant bit of kit. G1000 absolutely made up great purchase.

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    Answer by ekosport.co.uk
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    Dear Anthony, That's fantastic to hear! The Fjällräven Övik Stencollar jacket with G-1000 material is indeed a great choice. If you have any more feedback or need assistance with anything else, feel free to reach out. Enjoy your new jacket! Kind regards, Ekosport

  • 5 / 5
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    Very good. Good price, swift delivery and the jacket is just what I wanted.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Owen, We're thrilled to hear that you had a positive experience! It's great to know that you found our price competitive, and that the delivery was swift. We're glad the jacket met your expectations. Sincerely Ekosport

  • 3 / 5
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    Ordered skis at a very good price. Communications and customer service are a bit lacking compared to other online shops where you expect regular updates on your order. I didn't even receive a confirmation of my order. They also use EVRI to courier skis to the UK. There is one small problem some EVRI depots will not deliver larger packages (for e.g. skis!). I've read some stories where skis were not delivered or took weeks to arrive because of delays with Evri. I could see there were various hold-ups with EVRI with my skis, so to avoid more problems I sent several messages via their bot until I got a human to reply to me. I told her I needed skis for a trip to Austria on Sunday and a courier finally turned up on the Saturday morning. I would probably use EkoSport again (although I wish they use an alternative courier to EVRI) because the prices are great, but leave plenty of time and if EVRI are holding up your delivery, spam their bot like hell until you get a human reply.

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    Answer by ekosport.co.uk
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    Dear Matthew, Thank you for sharing your experience. We apologize for any inconvenience you faced regarding the lack of communication and customer service. We understand the importance of timely updates and confirmations for orders. Furthermore, we also regret any issues encountered with EVRI courier services. Your feedback is valuable, and we will review our processes to ensure smoother communication and delivery experiences in the future. We appreciate your patience and hope to serve you better in your future orders. Kind regards, Ekosport

  • 5 / 5
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    Came promptly and all in good condition. Very happy with my purchase.

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    Answer by ekosport.co.uk
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    Dear Jude, We're thrilled to hear that your order arrived promptly and in good condition! Thank you for letting us know that you're happy with your purchase. Greetings, Ekosport

  • 5 / 5
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    Excellent, ordered arrived quickly.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Leon, We're glad to hear that your order arrived quickly and that you had an excellent experience with us! Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Excellent service

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    Answer by ekosport.co.uk
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    Dear David, We're delighted to hear that you found our service excellent. Best regards, Ekosport

  • 5 / 5
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    Excellent service. Ordered Tuesday, delivered Friday and amazing price. Head ev10 skis. Can’t wait to try them out. Would definitely use them again.

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    Answer by ekosport.co.uk
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    Dear Phil, We're delighted to hear about your excellent experience with our service! It's great that you received your order so quickly and at an amazing price. Enjoy trying out your Head EV10 skis, and we look forward to serving you again in the future. Kind regards, Ekosport

  • 5 / 5
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    Great pricing and delivery

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Brian, Thank you for your feedback! We're glad to hear that you were pleased with our pricing and delivery. Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    Fab price , good delivery

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Graham, We're happy to hear you were satisfied with our pricing and delivery. Kind regards, Ekosport

  • 5 / 5
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    Great service, delivered quickly and in good packaging.

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Zoe, Thank you for your feedback! We're pleased to hear that you had a great experience with our service and that your order was delivered quickly and securely packaged. Kind regards, Ekosport

  • 5 / 5
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    Easy and straightforward. I was sceptical in the beginning given I wasn't able to try the outfit, but the measurements on the website were correct and it fits perfectly. Also to note that I placed my order on a Sunday and on Thursday morning was already at Home (given it comes from overseas), super fast delivery and really pleased. 100% recommend and I will be buying more in the future from Ekosport.

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    Answer by ekosport.co.uk
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    Dear Filipe, Thank you for sharing your experience! We're glad to hear that the measurements on our website were accurate and that your outfit fits perfectly. It's great to know that your order arrived quickly, especially considering it was an international delivery. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, Ekosport

  • 5 / 5
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    Fast and accurate - many thanks!

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    Answer by ekosport.co.uk
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    Dear Grigorios, We're pleased to hear you found our service fast and accurate Sincerely Ekosport

  • 5 / 5
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    Great proces and quick delivery, the only dowside is the delivery cost, Otherwise 5 stars

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    Answer by ekosport.co.uk
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    Dear Anna, We're glad to hear you were pleased with our prices and quick delivery. We appreciate your honesty about the delivery cost and will take it into consideration. Best regards, Ekosport

  • 5 / 5
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    While I have not tested the bindings yet the service and quick delivery were excellent as was the price.

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    Answer by ekosport.co.uk
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    Dear Clive, Thank you for your feedback! We're glad to hear you were pleased with our service, quick delivery, and pricing. We hope the bindings meet your expectations once you test them. If you have any questions or need further assistance, feel free to reach out. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Great website. Product ordered and delivered as required. All good!

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    Answer by ekosport.co.uk
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    Dear Steven, Thank you for your feedback! I'm glad to hear that your experience with the website was great and that your product was ordered and delivered as expected. It's always a positive outcome when everything goes smoothly. Sincerely Ekosport

  • 5 / 5
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    Best price available for quality product and very quick delivery - thank you

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    Answer by ekosport.co.uk
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    Dear Adrian, We're thrilled to hear that you found the best price for a quality product with us and that our delivery was quick! Kind regards, Ekosport

  • 5 / 5
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    After many problems with the delivery company losing my order Ekosport did everything possible to sort out the problem for me. I cannot praise their customer service enough!!

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    Answer by ekosport.co.uk
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    Dear Gail, We're truly sorry to hear about the issues you faced with the delivery company, but we're glad we could assist you in resolving the problem. Thank you for your kind words regarding our customer service. Your satisfaction is our priority, and we're here to help whenever you need us. Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Great service, brilliantly quick delivery, and good prices. Will use again.

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    Answer by ekosport.co.uk
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    Dear Andrew, Thank you for your kind words! We're thrilled to hear that you were satisfied with our service, quick delivery, and pricing. We look forward to serving you again in the future! Kind regards, Ekosport

  • 5 / 5
    Edit Flag

    Ordered skis I’d tried and got them

    Review of , following an experience of by A A. *

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    Answer by ekosport.co.uk
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    Dear Ann, Thank you for your feedback! We're glad to hear you received the skis you wanted. Enjoy your skiing. Best regards, Ekosport

  • 2 / 5
    Edit Flag

    Products were not what was advertised, would charge me £15 delivery and another £15 to sent the item that was wrong advertised back. Would not purchase from this company again in the future.

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    Answer by ekosport.co.uk
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    Dear Neil, If you have received an item that is not as described, you have 14 days from receipt to submit a return request online with photos, as outlined in our return policy: https://www.ekosport.co.uk/u/faq7/returns. We have not received any return requests, emails, or calls from you. Therefore, we were unable to intervene and resolve your issue. Please note that Ekosport covers the return costs if you have not received the product you ordered, but we need to be informed of the issue. Best regards, Ekosport

  • 5 / 5
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    Brilliant website to find what you are looking for. I purchased a Columbia Powder Lite jacket. Bought on Sunday, delivered on Thursday to UK. Delighted with their service and the jacket is outstanding. I bought a size down than usual and it's a perfect fit. Will be a returning customer.

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    Answer by ekosport.co.uk
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    Dear John, Thank you for your wonderful feedback! We're thrilled to hear that you found our website helpful and that you're delighted with your Columbia Powder Lite jacket. It's great to know the fit is perfect and that our delivery to the UK met your expectations. We look forward to serving you again soon! Best regards, Ekosport

  • 5 / 5
    Edit Flag

    Good stock at good prices. The bindings were fitted perfectly.

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    Dear Stuart, We're delighted to hear that you found our stock to be good and our prices reasonable! It's great to know that the bindings were fitted perfectly for you. Sincerely Ekosport

  • 5 / 5
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    Efficiently, quality product. Always a good price.

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    Dear Jacqui, Thank you for your feedback! We're pleased to hear you found our service efficient and our products of high quality. We're committed to offering great prices and appreciate your support. Kind regards, Ekosport

  • 3 / 5
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    average site

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    Dear Ekaterina, Could you provide some context or clarify your opinion? Best regards Ekosport

  • 5 / 5
    Edit Flag

    Great prices and very quick delivery to the UK. Highly recommend.

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    Answer by ekosport.co.uk
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    Dear John, Thank you for your kind words! We're delighted to hear that you found our prices great and our delivery to the UK quick. We appreciate your recommendation and look forward to serving you again soon. Kind regards, Ekosport

  • 5 / 5
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    Brilliant service i placed an order and everything arrived.

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    Answer by ekosport.co.uk
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    Dear Emma, Thank you for your feedback! We're thrilled to hear that everything arrived as expected. If you need anything else, please don't hesitate to contact us. Sincerely Ekosport

  • 5 / 5
    Edit Flag

    They had the item I wanted and it was 30% off RRP, delivery took around 6 days from France using Evri and went very smoothly. Item came sealed and was genuine. Would definitely buy from again.

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    Dear Armin, Thank you for your detailed feedback! We're glad to hear that you found the item you wanted at a great discount and that the delivery went smoothly. It's wonderful to know that the item arrived sealed and genuine. We appreciate your recommendation and look forward to serving you again in the future! Kind regards, Ekosport

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