Customer ratings

Customer review

 

1 / 5

They are fast in delivery of prepaid bacode labels; but the final sequencing service cannot be recommended as you really NEVER reach the Customer Service by phone.
Unfortunately, we still own a lot of barcodes, but once they are used up, we will definitely change to another company!
22/10/2019 by .

following an experience of 07/08/2019

Customer review

 

1 / 5

Just every 2nd sequncing is functioning. Even if the same sample is succesfully sequenced by forward primer the backward sequencing is not working and the primers are from your company. And if I sent the exact same order again it is working, but I had to pay twice.
22/10/2019 by .

following an experience of 14/08/2019

Customer review

 

2 / 5

The customer service are very bad at replying- can take them over a week and so correspondence to sort out one problem can take weeks/ months.
18/10/2019 by .

following an experience of 09/08/2019

Customer review

 

3 / 5

Quick and easy service. However, EuroFins Genomics is not GMP-certified.
18/10/2019 by .

following an experience of 09/09/2019

Customer review

 

1 / 5

The quality of the sequencing service has decreased since the GATC conversion to Eurofins.
18/10/2019 by .

following an experience of 03/08/2019

Customer review

 

5 / 5

Thank you, the service is nice, people answer to questions quickly.
17/10/2019 by .

following an experience of 26/08/2019

Customer review

 

3 / 5

The service is good quality however inconsistent in terms of time required to complete task. On many occasions, the samples to be sequenced are not picked and/or delivered late to platform. I believe that Eurofins should take responsibility for any delay in shipment of samples. On some occasions, there has been delay in sequencing and getting the data on time. Eurofins has a decent software interface, easy to use and support staff replies in a reasonable time duration.
17/10/2019 by .

following an experience of 02/08/2019

Customer review

 

5 / 5

outstanding
17/10/2019 by .

following an experience of 21/08/2019

Customer review

 

5 / 5

Easy order procedure
17/10/2019 by .

following an experience of 07/10/2019

Customer review

 

3 / 5

Website is faulty sometimes, and customer service do not reply very fast.
17/10/2019 by .

following an experience of 07/08/2019

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Information Eurofinsgenomics.eu

Description:

Genomic services by experts: NGS, genotyping, gene expression, DNA sequencing, oligonucleotides and gene synthesis ** Contact Eurofins Genomics at info-eu@eurofins.com

Address:
Eurofins Genomics Europe Shared Services GmbH
Anzinger Str. 7a
85560, Ebersberg
Recommend:
Category:
Contact:
Tel: 0049 8092 8289-77
info-eu@eurofins.com
Authorized Representative:
Eurofins Genomics Europe Shared Services GmbH
Status:
Up to date
Number of reviews:
1713

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