Customer reviews for eurofinsgenomics.eu

Customer reviews

• 5 / 5

  

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  Good service, fast delivery

  Review of 28/02/2023, following an experience of 23/01/2023 by FRED K. *

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• 5 / 5

  

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  Fast o/n results

  Review of 28/02/2023, following an experience of 24/01/2023 by THOMAS H. *

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• 4 / 5

  

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  Good quality, fast delivery. Non-standard oligos sometimes take long.

  Review of 28/02/2023, following an experience of 13/01/2023 by GEORGIA P. *

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• 5 / 5

  

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  We order primers for cloning - good quality, fast for a decent price.

  Review of 28/02/2023, following an experience of 09/01/2023 by ZOE H. *

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• 4 / 5

  

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  Excellent delivery time but not the cheapest on the market!

  Review of 28/02/2023, following an experience of 06/01/2023 by VICTORIA M. *

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• 5 / 5

  

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  nice

  Review of 15/02/2023, following an experience of 24/01/2023 by NIKKI G. *

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• 5 / 5

  

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  Top service

  Review of 15/02/2023, following an experience of 03/01/2023 by SABRINA C. *

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• 4 / 5

  

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  I PLACED AN ORDER AND I RECEIVED THE PROFORMA INVOICE ON TIME

  Review of 26/01/2023, following an experience of 12/01/2022 by JOEL T. *

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• 5 / 5

  

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  The production and shipment are quick.

  Review of 29/09/2022, following an experience of 19/07/2022 by AARON R. *

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• 4 / 5

  

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  I believe that the order is processed as quickly as possible, but the disadvantage is the location of the service centre abroad, so the shipping take a little longer in the post than if it were a local supplier. The envelope was unnecessarily large, A5 would have been sufficient. The price is very good. I would improve the print quality on the labels placed on the tube. It is hard to read.

  Review of 24/09/2022, following an experience of 08/07/2022 by FRED A. *

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• 5 / 5

  

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  everything you could wish for

  Review of 06/09/2022, following an experience of 27/07/2022 by EILEEN O. *

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• 5 / 5

  

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  easy to fill the order

  Review of 06/09/2022, following an experience of 18/07/2022 by NEIL J. *

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• 5 / 5

  

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  Very well handled and quickly delivered.

  Review of 25/08/2022, following an experience of 27/07/2022 by PATRICIA S. *

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• 4 / 5

  

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  Always a good service it's just delivery that takes much longer now

  Review of 25/08/2022, following an experience of 22/07/2022 by ZACH H. *

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• 5 / 5

  

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  we are very much satisfied with product and delivery...everything is fine for us!

  Review of 25/08/2022, following an experience of 18/07/2022 by JOSEPH W. *

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• 5 / 5

  

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  Die Menüpunkte muss man manchmal etwas suchen,danach ist es super einfach Primer zu bestellen. Es ist auch super das man Primer aus älteren Bestellungen nochmal ordern kann, so kann ich mir die erneute Eingabe sparen und das Fehlerpotenzial niedrig halten. Primer sind in ein bis zwei Tagen bei mir im Labor. Topp!

  Review of 25/08/2022, following an experience of 12/07/2022 by ADELE T. *

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• 5 / 5

  

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  Very efficient!

  Review of 25/08/2022, following an experience of 29/07/2022 by BRUCE J. *

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• 5 / 5

  

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  Straight forward

  Review of 25/08/2022, following an experience of 14/07/2022 by RACHEL C. *

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• 1 / 5

  

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  Product has still not arrived, unhelpful when trying to contact customer service regarding this

  Review of 25/08/2022, following an experience of 07/07/2022 by NAOMI K. *

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• 1 / 5

  

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  Lag times never explained to customers. Then wait 1-1.5 weeks for sequencing, wondering where your order is! Don't promise next day sequencing if you can't deliver it

  Review of 25/08/2022, following an experience of 11/07/2022 by BRUCE C. *

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• 5 / 5

  

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  Easily to send samples; rapid to obtain result (couple of days).

  Review of 25/08/2022, following an experience of 01/07/2022 by PATRICK P. *

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• 5 / 5

  

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  ****

  Review of 25/08/2022, following an experience of 22/07/2022 by LILLY W. *

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• 5 / 5

  

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  Excellent for support and reactivity, thanks a new interaction system put in place with Natascha Vujicic, Anjia kellerman and Karthhik Mohan Mohan. .

  Review of 25/08/2022, following an experience of 15/07/2022 by KEITH M. *

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• 5 / 5

  

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  Easy to order. Very transparent process and fast delivery.

  Review of 25/08/2022, following an experience of 19/07/2022 by LILY R. *

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• 4 / 5

  

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  Generaly we are very happy with Eurofinsgenomics DNA sequencing service, but recently we have encontered major quality problems.

  Review of 25/08/2022, following an experience of 01/07/2022 by CANDICE E. *

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• 5 / 5

  

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  Soon after my DNA samples were received by Eurofins Genomcs, I received the sequencing results that I ordered, which was excellent!

  Review of 25/08/2022, following an experience of 27/07/2022 by WILLIAM B. *

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• 4 / 5

  

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  Since you renewed the website, it took me a while to retrieve the section "NIGHT EXPRESS" on the "Custom DNA & RNA Oligos - Tailormade Products" page. Besides that, everything is clear according to our requests.

  Review of 25/08/2022, following an experience of 26/07/2022 by MAX W. *

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• 3 / 5

  

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  I would really appreciate the amount of synthesized oligo printed on the tube. Being in the lab and having the sheet in the office is quite unconfortable to prepare stock solutions. Thanks.

  Review of 25/08/2022, following an experience of 18/07/2022 by NOAH C. *

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• 5 / 5

  

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  Received immediately after tube had gone missing

  Review of 25/08/2022, following an experience of 06/07/2022 by CRAIG R. *

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• 5 / 5

  

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  Once you are familiar with the ordering process, everything works smoothly. Reliable, time saving. Good job!

  Review of 25/08/2022, following an experience of 25/07/2022 by ROB C. *

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• 5 / 5

  

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  I found the service very quick and reliable, with company representatives promptly responding to all my queries. I appreciate that one sample was sequenced the second time after it initially didn't pass the quality control.

  Review of 25/08/2022, following an experience of 14/07/2022 by ISABELLA B. *

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• 5 / 5

  

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  fast and effective

  Review of 25/08/2022, following an experience of 02/07/2022 by NEIL A. *

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• 4 / 5

  

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  sorry no, don't have time for this

  Review of 25/08/2022, following an experience of 15/07/2022 by CALLUM H. *

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• 5 / 5

  

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  Excellent service! I would strongly recommend.

  Review of 25/08/2022, following an experience of 22/07/2022 by THERESA H. *

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• 5 / 5

  

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  They are reiiable and very easy to deal with and have excellent customer support

  Review of 25/08/2022, following an experience of 26/07/2022 by JOHN K. *

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• 5 / 5

  

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  Excellent service, Quick and reliable

  Review of 25/08/2022, following an experience of 22/07/2022 by KEVIN P. *

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• 5 / 5

  

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  very amazing company

  Review of 19/08/2022, following an experience of 18/07/2022 by STACEY C. *

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• 5 / 5

  

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  Perfect!

  Review of 19/08/2022, following an experience of 13/07/2022 by IMOGEN A. *

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• 5 / 5

  

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  Yes, fast and easy order and delivery

  Review of 19/08/2022, following an experience of 04/07/2022 by HELEN M. *

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• 5 / 5

  

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  *****

  Review of 19/08/2022, following an experience of 24/07/2022 by GEORGIA M. *

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• 5 / 5

  

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  great work

  Review of 19/08/2022, following an experience of 22/07/2022 by JUSTINE H. *

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• 4 / 5

  

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  Good!

  Review of 19/08/2022, following an experience of 19/07/2022 by ADELE W. *

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• 5 / 5

  

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  Ordering was straightforward. Received prompt confirmation emails at each step. 5/5 would order again.

  Review of 19/08/2022, following an experience of 04/07/2022 by AMELIA E. *

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• 5 / 5

  

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  Consistently excellent

  Review of 19/08/2022, following an experience of 04/07/2022 by CLAIRE P. *

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• 5 / 5

  

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  Great service

  Review of 19/08/2022, following an experience of 01/07/2022 by ELLIOT Y. *

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• 5 / 5

  

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  Fantastic contact, quick and kind help.

  Review of 19/08/2022, following an experience of 15/07/2022 by JAKE Y. *

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• 3 / 5

  

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  Mix2Seq NXP is not always reliable. In a couple of times my samples have taken more than expected to be sequenced and I already had a case where the samples were lost. I have waisted a lot of time waiting for sequencing results.

  Review of 19/08/2022, following an experience of 04/07/2022 by ROSS R. *

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• 5 / 5

  

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  Fast, good, in essence very efficient.

  Review of 19/08/2022, following an experience of 21/07/2022 by STEFAN G. *

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• 5 / 5

  

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  All perfect

  Review of 19/08/2022, following an experience of 18/07/2022 by NEIL C. *

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• 5 / 5

  

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  very good.

  Review of 19/08/2022, following an experience of 18/07/2022 by HANNAH R. *

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• 5 / 5

  

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  Quite fast and perfect service.

  Review of 19/08/2022, following an experience of 21/07/2022 by NICK M. *

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• 5 / 5

  

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  Low efficiency, but it worked. Grand

  Review of 19/08/2022, following an experience of 14/07/2022 by ANTHONY T. *

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• 5 / 5

  

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  perfect experience

  Review of 17/08/2022, following an experience of 08/07/2022 by FRANK W. *

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• 5 / 5

  

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  affordable, fast, reliable

  Review of 17/08/2022, following an experience of 18/07/2022 by SASHA W. *

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• 5 / 5

  

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  Easy to order and quick to get the purchase!

  Review of 02/07/2022, following an experience of 21/04/2022 by JOANNE C. *

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• 5 / 5

  

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  Very good. I can't remember problems.

  Review of 25/06/2022, following an experience of 06/04/2022 by HELENA T. *

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• 2 / 5

  

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  Our overnight sequencing service for the last several months never gave results overnight - it's always at least 2 days (although we always make sure we drop off the samples before pickup time indicated on the box (Karolinska, in Biomedicum building). This is absolutely unacceptable. We also got many oligo orders delayed. My understanding is that this is because one of the olgos failed the QC and needed to be re-synthesized. However there is no communication about it and no status update on the website with clear information on when we can actually expect the olgos. It just shows something like "shipping in 4 business days" from day 0 for almost two weeks. This does not allow us to plan our experiments.

  Review of 23/06/2022, following an experience of 06/04/2022 by BECKY H. *

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• 4 / 5

  

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  Till date, we have been experiencing no issues and all positive remarks.

  Review of 23/06/2022, following an experience of 05/04/2022 by LILY B. *

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• 5 / 5

  

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  Nice, easy and quick

  Review of 23/06/2022, following an experience of 29/04/2022 by HELEN S. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 23/06/2022, following an experience of 29/04/2022 by RUTH L. *

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• 5 / 5

  

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  quick and reliable

  Review of 23/06/2022, following an experience of 25/03/2022 by CAMERON A. *

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• 5 / 5

  

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  Very good company. I recommend Eurofins for ordering synthetic genes, getting DNA sequences and having oligos of expected quality. Moreover, the relationships with the support team are always perfect.

  Review of 22/06/2022, following an experience of 25/03/2022 by ANNA E. *

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• 5 / 5

  

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  very good, fast

  Review of 22/06/2022, following an experience of 05/04/2022 by SCARLETT W. *

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• 4 / 5

  

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  good

  Review of 22/06/2022, following an experience of 03/05/2022 by CHLOE R. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 22/06/2022, following an experience of 26/04/2022 by GARY P. *

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• 5 / 5

  

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  Great

  Review of 22/06/2022, following an experience of 26/04/2022 by WAYNE R. *

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• 5 / 5

  

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  Contacted sales staff to make my order, had the barcodes within 4 days. They are always helpful & friendly but very efficient. Please keep up the good work. Never had a problem contacting Eurofins.

  Review of 22/06/2022, following an experience of 26/04/2022 by LEANNE R. *

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• 5 / 5

  

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  This order was finished in time and the quality of sequences was as expected.

  Review of 22/06/2022, following an experience of 29/03/2022 by GRANT W. *

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• 5 / 5

  

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  Very good : the direct sales contact is always available and answer very quickly.

  Review of 22/06/2022, following an experience of 25/04/2022 by JOANNE O. *

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• 5 / 5

  

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  fast and efficient

  Review of 22/06/2022, following an experience of 21/04/2022 by MANDY S. *

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• 5 / 5

  

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  Perfect, as usual

  Review of 22/06/2022, following an experience of 11/04/2022 by ALEX A. *

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• 5 / 5

  

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  Easy and quick.

  Review of 22/06/2022, following an experience of 04/04/2022 by NATHAN B. *

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• 5 / 5

  

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  Great!

  Review of 22/06/2022, following an experience of 28/03/2022 by ISAAC W. *

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• 5 / 5

  

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  Fast service.

  Review of 22/06/2022, following an experience of 14/04/2022 by OLIVER K. *

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• 3 / 5

  

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  Issues with delievries when ordering with an institutional PO. The site did not accurately update delivery status. Eurofins were very helpful and re-send the order and I did recieve my items, but this issue has happened twice.

  Review of 22/06/2022, following an experience of 14/04/2022 by DALE F. *

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• 5 / 5

  

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  very good service

  Review of 22/06/2022, following an experience of 01/04/2022 by MATTHEW P. *

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• 2 / 5

  

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  The service is poor. Turnaround times vary for reasons that are beyond customer's control, the quality of the sequencing results is average and e-mails are not answered.

  Review of 22/06/2022, following an experience of 26/04/2022 by KIMBERLY W. *

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• 4 / 5

  

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  synthesis varies depending on the primers, label print sometimes not very clear

  Review of 22/06/2022, following an experience of 14/04/2022 by LILY M. *

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• 4 / 5

  

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  Good value/price , good sales and technical support, smooth administration

  Review of 22/06/2022, following an experience of 20/04/2022 by ALEXANDER R. *

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• 5 / 5

  

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  Perfect company.. great service

  Review of 22/06/2022, following an experience of 01/04/2022 by CARMEN B. *

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• 4 / 5

  

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  I cannot complain, oligos are goos in large large majority of cases.

  Review of 22/06/2022, following an experience of 26/04/2022 by KEN S. *

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• 5 / 5

  

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  The results arrived in due time. Folllowing a problem in interpreting the data, I contacted the service that was very responsive and redid the analysis the way I wished to have it.

  Review of 22/06/2022, following an experience of 29/03/2022 by AIDEN G. *

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• 5 / 5

  

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  very fast and friendly

  Review of 22/06/2022, following an experience of 25/04/2022 by KAREN M. *

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• 5 / 5

  

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  The synthesis of primers are quick and of quality

  Review of 22/06/2022, following an experience of 08/04/2022 by QUENTIN C. *

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• 5 / 5

  

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  Verry good, meeting my expectations.

  Review of 22/06/2022, following an experience of 29/04/2022 by FIONA E. *

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• 5 / 5

  

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  Timely and correct

  Review of 10/06/2022, following an experience of 25/04/2022 by SABRINA H. *

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• 5 / 5

  

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  Very good, great service. I would recommend

  Review of 10/06/2022, following an experience of 21/04/2022 by MARK C. *

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• 3 / 5

  

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  Generally ok but my results have been delaying of late, I got no response when I had issues with my barcode agent said he was going get back to he never did.

  Review of 10/06/2022, following an experience of 20/04/2022 by CAROLE H. *

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• 5 / 5

  

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  Fast and good quality

  Review of 10/06/2022, following an experience of 22/04/2022 by HARRISON R. *

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• 3 / 5

  

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  I would have put five stars, except for an order of 2 unmodified oligos that take 28 days to be produced/delivered, sigh!

  Review of 13/05/2022, following an experience of 21/02/2022 by CAROLINE S. *

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• 3 / 5

  

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  I have generally found the service at Eurofins very good with rapid delivery but recently one of my oligos didn't meet the purity standards and had to be resynthesised. It would have been really helpful to be informed of this as I would have requested the other oligos in the order to be despatched sooner so I could commence my work. Instead, the delivery took longer than anticipated and I had to contact them to find out the situation. The team did respond quickly to my enquiries though, which was very helpful

  Review of 21/04/2022, following an experience of 13/01/2022 by HOLLIE S. *

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• 5 / 5

  

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  Excellent relationship with our support service. Web site easy to use

  Review of 06/04/2022, following an experience of 16/03/2022 by ZOE B. *

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• 5 / 5

  

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  Great

  Review of 06/04/2022, following an experience of 08/03/2022 by ISABELLA R. *

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• 3 / 5

  

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  I ordered 12 PCR primer (20µM). 4 were delivered in the ordered concentration of 20 µM, unfortunatelly 8 of them as lyophilisate.

  Review of 06/04/2022, following an experience of 15/03/2022 by NATHAN J. *

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• 5 / 5

  

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  I got my primers very fast. It is easy to order via Eurofins webpages and they reply if you contact them with questions/ problems.

  Review of 06/04/2022, following an experience of 07/03/2022 by GEORGE H. *

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• 5 / 5

  

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  perfect

  Review of 06/04/2022, following an experience of 23/03/2022 by BRUCE P. *

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• 5 / 5

  

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  excellent

  Review of 06/04/2022, following an experience of 21/03/2022 by JACKSON R. *

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• 4 / 5

  

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  works well!

  Review of 06/04/2022, following an experience of 03/03/2022 by ALEXA S. *

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• 5 / 5

  

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  Easy ordering system, reliable product, fast delivery

  Review of 06/04/2022, following an experience of 01/03/2022 by TINA W. *

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• 4 / 5

  

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  no problem

  Review of 06/04/2022, following an experience of 18/02/2022 by VICTORIA H. *

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Reviews displayed in chronological order