Customer reviews for glisshop.co.uk

Customer reviews

• 3 / 5

  

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  Excellent service but very expensive

  Review of 15/03/2023, following an experience of 11/02/2023 by HELENA B. *

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• 5 / 5

  

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  I made an order and iam very happy fast delivery and garte service

  Review of 15/03/2023, following an experience of 11/02/2023 by KIMBERLY H. *

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• 5 / 5

  

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  The usual great service that we've come to expect from Glisshop, skis shipped and with us in about 4 days. Good communication, and tracking available via DPD.

  Review of 14/03/2023, following an experience of 11/02/2023 by KARLIE A. *

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• 5 / 5

  

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  As described and delivered on time. Thanks.

  Review of 14/03/2023, following an experience of 10/02/2023 by DARREN A. *

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• 5 / 5

  

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  Fast and great service - both bags arrived as described.

  Review of 14/03/2023, following an experience of 10/02/2023 by GRANT S. *

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• 5 / 5

  

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  The site is easy to use and search. Delivery was slick especially considering it was across international borders. Customer service was exceptional as I had an issue with my order. A replacement item was shipped with no delays or disagreements - highly recommended supplier - 5 star service.

  Review of 14/03/2023, following an experience of 05/02/2023 by HANNAH C. *

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• 4 / 5

  

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  Good selection of stock but printed my address wrong on the package

  Review of 14/03/2023, following an experience of 30/12/2022 by FINLEY M. *

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• 4 / 5

  

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  Very efficient service

  Review of 13/03/2023, following an experience of 09/02/2023 by SOPHIE M. *

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• 5 / 5

  

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  good shop - quick delivery to the UK

  Review of 13/03/2023, following an experience of 08/02/2023 by FREYA M. *

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• 5 / 5

  

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  Great price and fast delivery.

  Review of 12/03/2023, following an experience of 10/02/2023 by LAURA K. *

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• 5 / 5

  

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  Quick delivery, happy with equipment.

  Review of 11/03/2023, following an experience of 09/02/2023 by PHOEBE B. *

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• 2 / 5

  

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  It was a good price but the customer service was not existent. the phone number did not work, so I emailed twice. One for product advice second for update about my order. One email was responded to but very late. It delayed my order not being able to get advice and then the order didn't come when expected and there was no one to help. Meant I had to spend all the money I'd saved renting skis. :(

  Review of 11/03/2023, following an experience of 07/02/2023 by MOHAMMED B. *

  *Pseudonymized data at the request of the author

  Answer by glisshop.co.uk

  

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  "Hello and thank you for taking the time to respond to our survey. We are very sorry to hear that the experience you had with us was not fulfilling. We are very suprised that you did not manage to call us. You can reach our customer service team at the following number : 020 3129 3301 monday through friday from 9am to 12 pm and from 2pm to 7pm. We have indeed received your email about the update on your parcel and our team replied on the 17/02. However, we have no trace of the other email you sent. We are sorry about this issue. In regards to your parcel, the delivery dates we announce are only estimations. Here, it took a week to get to you, which is the usual time frame. Best regards, The Glisshop team. "

• 5 / 5

  

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  Excellent sales, delivery arrangements and skis well packed. All very similar to when I ordered my husbands skis two years ago. I made a mistake on my order and contacted the firm I was reimbursed into my bank account the following day and reordered.

  Review of 11/03/2023, following an experience of 07/02/2023 by JEREMY P. *

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• 5 / 5

  

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  Great service and quick turnaround

  Review of 11/03/2023, following an experience of 08/02/2023 by LILLY M. *

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• 5 / 5

  

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  Also great service and execution of orders!

  Review of 11/03/2023, following an experience of 08/02/2023 by PETE P. *

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• 5 / 5

  

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  Was a little concerned with some of the reviews but i can only judge on my experience. Ordered skis and boots for my wife and both orders came separate withinn days of each other with individual tracking numbers. Skis had been set to boots as requested and everything was in perfect condition. So happy i have just ordered another set of skis and boots for myself. Thanks Glisshop

  Review of 11/03/2023, following an experience of 08/02/2023 by ROSS M. *

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• 5 / 5

  

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  Excellent service with regular updates to status of my order and ability to track delivery

  Review of 11/03/2023, following an experience of 07/02/2023 by LOGAN A. *

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• 5 / 5

  

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  excellent delivery and goods were as good as pictured

  Review of 10/03/2023, following an experience of 07/02/2023 by CAITLIN W. *

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• 5 / 5

  

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  Good product and service !

  Review of 09/03/2023, following an experience of 06/02/2023 by WAYNE J. *

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• 5 / 5

  

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  Excellent speedy hassle free delivery at a good price for a ski length I couldn’t get anywhere else.

  Review of 09/03/2023, following an experience of 06/02/2023 by LUCAS E. *

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• 5 / 5

  

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  Just as good as always

  Review of 09/03/2023, following an experience of 06/02/2023 by AMBER L. *

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• 5 / 5

  

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  Ordered a smith full face MTB helmet at a really good price.order arrived well packaged and really fast to england.id definitely recommend taking a look and placing that order

  Review of 09/03/2023, following an experience of 07/02/2023 by EMMA W. *

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• 5 / 5

  

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  Quick, easy, great!

  Review of 09/03/2023, following an experience of 04/02/2023 by ANDREW H. *

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• 5 / 5

  

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  Site navigation was good and delivery was within the timescale predicted

  Review of 09/03/2023, following an experience of 03/02/2023 by ZACHARY E. *

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• 5 / 5

  

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  Received my skis fast and the price was excellent

  Review of 08/03/2023, following an experience of 05/02/2023 by ALAN R. *

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• 5 / 5

  

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  Very quick travel and cheap fees for border crossing, great selection too

  Review of 08/03/2023, following an experience of 06/02/2023 by MELISSA J. *

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• 5 / 5

  

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  First time I had ordered through them but great to deal with and quick delivery. More than happy with everything.

  Review of 08/03/2023, following an experience of 05/02/2023 by VICTORIA E. *

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• 5 / 5

  

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  Great price, speedy delivery and packaged well.

  Review of 08/03/2023, following an experience of 05/02/2023 by ELLIE L. *

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• 5 / 5

  

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  Great price for my new mips helmet, super fast delivery - what’s not to love?

  Review of 08/03/2023, following an experience of 04/02/2023 by TINA R. *

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• 5 / 5

  

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  Very easy to order, really good price

  Review of 07/03/2023, following an experience of 04/02/2023 by SAMUEL S. *

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• 5 / 5

  

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  Good

  Review of 07/03/2023, following an experience of 04/02/2023 by DENNIS G. *

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• 5 / 5

  

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  Effortless experience. Great product. Fantastic delivery. Will use again.

  Review of 07/03/2023, following an experience of 02/02/2023 by TYLER H. *

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• 5 / 5

  

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  Fantastic service, product arrived with 5 days

  Review of 07/03/2023, following an experience of 03/02/2023 by ZACH A. *

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• 5 / 5

  

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  Excellent service. Dispatched quickly and arrived on time for holiday!

  Review of 07/03/2023, following an experience of 01/02/2023 by HANNAH R. *

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• 5 / 5

  

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  Easy to use, big choice of products, expert advice when needed, great price and my skis arrived earlier than expected in perfect condition.

  Review of 06/03/2023, following an experience of 20/12/2022 by JESSICA A. *

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• 2 / 5

  

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  Ordering the product was easy (skis with bindings installed), the price was great and they were shipped promptly. Unfortunately they were packaged poorly (insufficient protection around the bindings) and one of the brakes was damaged. We were not home when the package was delivered and it was accepted by one of our neighbours. I immediately contacted Glisshop via email and via their online form, and provided photos of the packaging and the damage. After three days I had not received any response so i phoned. Getting resolution took another week and I had to do the chasing („we‘re still waiting to hear from the delivery company“. „We don‘t know when we will have th spare part needed“. When that part was finally shipped I received a confirmation email from a ‚no-reply‘ automated mail address at Glisshop telling me my case was closed. Today I received the replacement part which I was able to install myself. Very disappointing customer service experience.

  Review of 05/03/2023, following an experience of 02/02/2023 by SOFIA P. *

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• 2 / 5

  

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  My products got sent to France. And then returned to the warehouse. I had to contact them to chase up my order and question why it had been sent to France. Was sent to a DPD page all in French which was useless. Luckily the products were great, mainly because they were nothing to do with Glissop.

  Review of 05/03/2023, following an experience of 19/12/2022 by COURTNEY M. *

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• 5 / 5

  

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  F@#king Awesome

  Review of 05/03/2023, following an experience of 20/12/2022 by ALEXA D. *

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• 5 / 5

  

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  The site was easy to navigate to the item that I was searching for. The ordering was straightforward. I’m in the UK so receiving updates on when my item was expected to be delivered was very useful. My item arrived packed nicely, and without any delays. It was a smooth experience and I really like my product.

  Review of 05/03/2023, following an experience of 11/12/2022 by NATALIE M. *

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• 5 / 5

  

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  Great price and delivery, no issues with the delivery into the UK from France, quicker than some UK based deliveries

  Review of 04/03/2023, following an experience of 31/01/2023 by NEIL C. *

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• 5 / 5

  

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  Excellent - products arrived as stated and in a timely manner. Just pricey postage but all that said they have come a long way

  Review of 04/03/2023, following an experience of 02/02/2023 by TIM M. *

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• 5 / 5

  

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  Everything was perfect

  Review of 04/03/2023, following an experience of 02/02/2023 by VICTORIA G. *

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• 5 / 5

  

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  Great price and fast delivery from France to UK, no customs issues.

  Review of 04/03/2023, following an experience of 02/02/2023 by DENNIS W. *

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• 5 / 5

  

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  Amazingly quick delivery to the UK!

  Review of 04/03/2023, following an experience of 29/01/2023 by CONNOR H. *

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• 5 / 5

  

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  A great range of products on the easy-to-use website, all with comprehensive information. Good prices and the inclusive price makes it so easy to buy from the UK, without the hassle of VAT and border fees (remember the good old days when they didn't apply?). Excellent, very efficient, service. My skis arrived in just a few days, even across the UK border. And then the return process was also easy - full marks!

  Review of 03/03/2023, following an experience of 31/01/2023 by MIKE J. *

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• 5 / 5

  

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  Very good, great service. I would recommend

  Review of 03/03/2023, following an experience of 01/02/2023 by LIZZIE M. *

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• 5 / 5

  

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  Great Service, my items arrived on time and as requested. Brilliant.

  Review of 03/03/2023, following an experience of 01/02/2023 by IMOGEN R. *

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• 5 / 5

  

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  Very competitive prices and fast delivery

  Review of 03/03/2023, following an experience of 18/12/2022 by AMY W. *

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• 4 / 5

  

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  Turned up on time and no problems

  Review of 03/03/2023, following an experience of 31/01/2023 by LOLA S. *

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• 5 / 5

  

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  Shipping to the UK was flawless. Arrived in a few days. Great product. Would order again.

  Review of 03/03/2023, following an experience of 01/02/2023 by CRAIG K. *

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• 2 / 5

  

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  Co.uk website but actual from France with horrible return fees

  Review of 03/03/2023, following an experience of 27/01/2023 by BRUCE R. *

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  Answer by glisshop.co.uk

  

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  "Hello and thank you for taking the time to respond to our survey. We are deeply sorry that it was not clear enough that we were located in France. Our Web designers are working to improve our website. The return fees are quite expensive because the customs taxes are included in the price. This is why we give the option to use your own carrier for the return if it is cheaper for you. Do not hesitate to contact us by phone at 020.31.29.33.01 or by email at info@glisshop.com if you need more informations about the return or the shipping fees. Best regards, The Glisshop team."

• 5 / 5

  

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  Very happy with service. Quick delivery to the UK from France. Great prices as well. Would recommend to use them.

  Review of 02/03/2023, following an experience of 30/01/2023 by BETH E. *

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• 5 / 5

  

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  Site good to use. Delivery on time

  Review of 02/03/2023, following an experience of 21/01/2023 by KEVIN W. *

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• 5 / 5

  

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  Good service. Price of items was competitive. Disappointed the .co.uk site did not allow me to claim the VAT as I was an internation tourist from Australia.

  Review of 02/03/2023, following an experience of 17/12/2022 by GORDON P. *

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• 5 / 5

  

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  Great speedy service

  Review of 02/03/2023, following an experience of 24/01/2023 by JAMES P. *

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• 5 / 5

  

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  Pleasantly fast delivery to Finland

  Review of 01/03/2023, following an experience of 29/01/2023 by FRANCESCA W. *

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• 1 / 5

  

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  I placed an order in 29/1/2023 items needed for a ski trip end of February. The money has been taken from my account but no delivery. When I chased this direct with Glisshop I was advised the parcel had been returned at France customs and that I could not have express delivery so they would give a full refund (only when the package arrives back to them). All the items are now out of stock or substantially more expensive. This has left me without items for my upcoming ski trip and also out of pocket. Absolutely shocking customer service and a ‘sorry’ in an email is all I am offered. I would strongly recommend you look at your delivery process as I am gutted now and don’t have my items for my Holiday which you have ruined - until I get the refund (when you get the parcel back) I cannot buy replacements anywhere near the cost. Shocking service and absolutely gutted.

  Review of 01/03/2023, following an experience of 29/01/2023 by GREG S. *

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• 5 / 5

  

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  After order through another site and being let down, I ordered through glossip and it was perfect good responses to email and my snowboard came in perfect condition

  Review of 01/03/2023, following an experience of 30/01/2023 by ZACHARY E. *

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• 5 / 5

  

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  Excellent service as usual. Simple ordering and 5 day delivery which was great. Skis and boots as advertised and great quality

  Review of 01/03/2023, following an experience of 29/01/2023 by PETE H. *

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• 5 / 5

  

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  Ordered boots to be delivered to uk. Cheaper than anyone else, all delivered within 5 days. I would order from here again. I think most of the bad reviews are from people who don’t read the small print about being charged for returns, that’s to be expected as you are sending the item back abroad.

  Review of 01/03/2023, following an experience of 28/01/2023 by KATIE R. *

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• 5 / 5

  

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  Really helpful and talked through the options and helped me decide which skis/bindings suited me best. They arrived and was able to hit the slopes 2 days later without needing to do anything else!

  Review of 01/03/2023, following an experience of 27/01/2023 by MATTHEW M. *

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• 5 / 5

  

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  Great and fast service

  Review of 01/03/2023, following an experience of 29/01/2023 by HARVEY E. *

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• 5 / 5

  

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  Very efficient and easy to deal with

  Review of 28/02/2023, following an experience of 27/01/2023 by HOLLIE R. *

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• 5 / 5

  

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  Great service, prompt, effecient and skis and bindings perfectly set up for us. Great value for money.

  Review of 28/02/2023, following an experience of 28/01/2023 by GORDON W. *

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• 5 / 5

  

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  Second pair of skis I have bought from Glisshop and they were delivered very quickly . Great value and great skis .

  Review of 28/02/2023, following an experience of 27/01/2023 by ANDREW L. *

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• 5 / 5

  

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  Purchased skis and fitted bindings for delivery to the uk. Whole process was very smooth with good tracking information provided. Would use again.

  Review of 28/02/2023, following an experience of 27/01/2023 by EDWARD M. *

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• 5 / 5

  

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  Excellent price, excellent service, fast delivery

  Review of 28/02/2023, following an experience of 27/01/2023 by ROSIE O. *

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• 5 / 5

  

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  Excellent service at best price

  Review of 28/02/2023, following an experience of 28/01/2023 by PETER C. *

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• 5 / 5

  

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  Delivery was on time . Condition of product on receipt was excellent

  Review of 28/02/2023, following an experience of 13/12/2022 by DALE K. *

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• 5 / 5

  

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  Good choice of products and very competitive prices. Took a while to deliver to UK but that was more the fault of the carrier and the high demand due to UK postal strike. Product arrived in good condition and well packaged.

  Review of 28/02/2023, following an experience of 15/12/2022 by ADELE W. *

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• 5 / 5

  

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  Very efficient and arrived earlier than initially stated.

  Review of 28/02/2023, following an experience of 27/01/2023 by ADAM M. *

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• 5 / 5

  

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  Very easy ordering process.Item was delivered on time.

  Review of 28/02/2023, following an experience of 12/12/2022 by HARVEY T. *

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• 5 / 5

  

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  They are very customer friendly indeed. Get your size wrong, let them know, they will take it back and help you get the right size.

  Review of 28/02/2023, following an experience of 12/12/2022 by MARIA S. *

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• 5 / 5

  

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  EXCELLENT

  Review of 27/02/2023, following an experience of 13/12/2022 by SALLY C. *

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• 5 / 5

  

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  Part of my product arrived damaged but the customer service team were more than happy to send out a replacement part. Thanks very much.

  Review of 26/02/2023, following an experience of 01/01/2023 by MOLLY L. *

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• 3 / 5

  

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  The service level was good but, when I had to return the product, the cost of return was astronomical which will put me off using in the future.

  Review of 26/02/2023, following an experience of 18/01/2023 by GARY H. *

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• 5 / 5

  

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  Good and trusted company

  Review of 25/02/2023, following an experience of 26/01/2023 by MOHAMMED K. *

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• 5 / 5

  

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  Excellent company delivery and product. Was reluctant to buy from a company outside of the uk but would definitely buy from here again.

  Review of 25/02/2023, following an experience of 26/01/2023 by TARA B. *

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• 5 / 5

  

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  Very good price, delivery exactly as advertised. Helpful on query before delivery as well.

  Review of 25/02/2023, following an experience of 26/01/2023 by DOMINIC H. *

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• 5 / 5

  

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  Quality reliable service, very happy customer again.

  Review of 25/02/2023, following an experience of 26/01/2023 by JACK C. *

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• 5 / 5

  

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  Fast delivery and good prices!

  Review of 25/02/2023, following an experience of 25/01/2023 by MARIA W. *

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• 5 / 5

  

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  brilliant fast efficient service

  Review of 24/02/2023, following an experience of 24/01/2023 by ISOBEL K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  They were really helpful in choosing skis and shared really helpful information about binding and ski selection. My only gripe is recommending difficult to cut and fit skins. If you could have done the fitting that would have been so helpful.

  Review of 24/02/2023, following an experience of 25/01/2023 by CRAIG L. *

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• 5 / 5

  

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  Good advice from Glisshop, happy with my purchases

  Review of 24/02/2023, following an experience of 26/01/2023 by DANIELLE P. *

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• 1 / 5

  

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  All of my contacts have been ignored

  Review of 24/02/2023, following an experience of 25/01/2023 by JOHN M. *

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• 5 / 5

  

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  I wasn't aware I was buying from France until I tracked the parcel but it made no difference, the skis were delivered as estimated, well packaged. Would use Glisshop again.

  Review of 24/02/2023, following an experience of 25/01/2023 by FREYA T. *

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• 5 / 5

  

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  Smooth transaction and fast shipping

  Review of 24/02/2023, following an experience of 15/01/2023 by HARRY C. *

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• 5 / 5

  

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  Excellent shoes, I ordered from the UK and had a very quick deliver to me in the UK. Very pleased I really recommend Glisshop If you have to return, from the UK it is expensive 40£ and only 3.25€ from France

  Review of 24/02/2023, following an experience of 09/12/2022 by LEAH W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good communication using email and phone. Good advice, and excellent service from placing order to speedy delivery. Not sure it could be better!

  Review of 23/02/2023, following an experience of 23/01/2023 by ISABELLA O. *

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• 5 / 5

  

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  Great value and very quick delivery.

  Review of 23/02/2023, following an experience of 23/01/2023 by LINDA R. *

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• 5 / 5

  

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  Order dispatched 1-2 days after order and arrived the day after dispatch (in France). They were more than happy to to answer my questions about the products ordered and delivery, even speaking English when I was too lazy to type in French! Skis all mounted correctly, DIN settings on binding correct as stated, no complaints there.

  Review of 23/02/2023, following an experience of 23/01/2023 by LIAM C. *

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• 5 / 5

  

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  Price was the best I could find and ski package arrived a day ahead of the estimated delivery date. (important as I was flying shortly after) Fitting of bindings was pretty good given that they did not have the boots exact dimensions to go from.

  Review of 23/02/2023, following an experience of 23/01/2023 by EVIE H. *

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• 5 / 5

  

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  Great price and value for money for a pair of Nordica ski boots

  Review of 22/02/2023, following an experience of 21/01/2023 by SARAH R. *

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• 5 / 5

  

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  Timely delivery and boots packed and received in good order.

  Review of 22/02/2023, following an experience of 22/01/2023 by ZACH W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  The delivery of this item was a complete nightmare! Dpd France is a nightmare to deal with. Never got these intime for Xmas due to Dpd !

  Review of 22/02/2023, following an experience of 07/12/2022 by AMBER K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivery arrived a day early and got a really good price for the board

  Review of 22/02/2023, following an experience of 05/12/2022 by KIRSTY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use site and really quick service

  Review of 22/02/2023, following an experience of 21/01/2023 by MARTIN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Arrived on time, and everything went really smoothly.

  Review of 22/02/2023, following an experience of 08/12/2022 by ISOBEL A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  All perfect,well packed,beautiful skis. Excellent service.

  Review of 22/02/2023, following an experience of 22/01/2023 by SAMANTHA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very quick service. Good price, very happy

  Review of 21/02/2023, following an experience of 06/12/2022 by RACHEL S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order