Customer reviews for glisshop.co.uk

Customer reviews

• 5 / 5

  

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  Used this site a few times and found them to be excellent. The returns policy is great and easy to do. Definitely recommend

  Review of 12/04/2023, following an experience of 22/01/2023 by ADAM L. *

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• 5 / 5

  

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  Very efficient service. My skis arrived the following week.

  Review of 11/04/2023, following an experience of 24/01/2023 by HELENA M. *

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• 5 / 5

  

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  Great value very quick reliable service and delivery

  Review of 11/04/2023, following an experience of 11/03/2023 by DAMIEN G. *

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• 4 / 5

  

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  Really pleased that this was delivered in the time advertised - thank you

  Review of 11/04/2023, following an experience of 11/03/2023 by ROSS W. *

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• 5 / 5

  

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  Very easy website accurate and fast delivery

  Review of 11/04/2023, following an experience of 12/03/2023 by JACOB M. *

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• 4 / 5

  

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  Easy website to navigate. Regular shipping updates.

  Review of 11/04/2023, following an experience of 25/01/2023 by MAX T. *

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• 5 / 5

  

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  Good service - arrived as expected. Very good DPD delivery.

  Review of 10/04/2023, following an experience of 22/01/2023 by CHARLIE M. *

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• 5 / 5

  

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  The site is easy to navigate, the delivery was very quick and the skis were well packaged

  Review of 10/04/2023, following an experience of 22/01/2023 by DAVE M. *

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• 5 / 5

  

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  Clear website. Quick service. Kept informed.

  Review of 09/04/2023, following an experience of 22/01/2023 by JACOB H. *

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• 4 / 5

  

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  Very quick and efficient delivery. High delivery cost from France to U.K. so beware for any returns

  Review of 08/04/2023, following an experience of 21/01/2023 by MIA C. *

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• 5 / 5

  

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  Easy to order, good price (even including delivery charge to the U.K.), quick delivery, free neck and face warmer/buff included. Overall great service.

  Review of 08/04/2023, following an experience of 10/03/2023 by KYLE F. *

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• 5 / 5

  

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  Super easy to use website. My new boots came from France to Ireland (Belfast) in less than a week which is great service.

  Review of 08/04/2023, following an experience of 09/03/2023 by LIAM W. *

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• 5 / 5

  

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  Second time I’ve ordered from Gliss. Great service and speed of deliver. And we were able to get exactly what we wanted.

  Review of 08/04/2023, following an experience of 20/01/2023 by JOHN A. *

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• 5 / 5

  

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  As always great skis, great service at a competitive price with speedy turnaround.

  Review of 08/04/2023, following an experience of 08/03/2023 by EILEEN G. *

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• 1 / 5

  

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  Ordered two sets of ski goggles & only received one set. Glisshop response was very delayed & unhelpful. They have yet to replace these goggles & it resulted in us ordering elsewhere. Will never order from them again nor recommend them.

  Review of 08/04/2023, following an experience of 21/01/2023 by FINLEY W. *

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• 5 / 5

  

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  Fast delivery and clear tracking. No issues!

  Review of 08/04/2023, following an experience of 20/01/2023 by COLIN K. *

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• 5 / 5

  

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  Good skis arrived quickly and we’ll packed

  Review of 08/04/2023, following an experience of 20/01/2023 by AMY M. *

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• 5 / 5

  

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  Fast and great service

  Review of 07/04/2023, following an experience of 08/03/2023 by MILLIE E. *

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• 5 / 5

  

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  Great product, great price, fast delivery! 👍

  Review of 07/04/2023, following an experience of 05/03/2023 by FRED M. *

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• 5 / 5

  

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  Great company to deal with. Ease purchase and swift delivery.

  Review of 06/04/2023, following an experience of 06/03/2023 by DENNIS A. *

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• 5 / 5

  

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  Skis delivered on time with good communication throughout

  Review of 05/04/2023, following an experience of 05/03/2023 by KARLIE R. *

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• 4 / 5

  

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  good spoke to them personally nice skis came quick before delivery date

  Review of 05/04/2023, following an experience of 18/01/2023 by RUBY P. *

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• 5 / 5

  

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  Fantastic service and very quick delivery. 👍

  Review of 04/04/2023, following an experience of 02/03/2023 by PATRICK R. *

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• 4 / 5

  

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  Good range to choose from, quality products at fair prices, prompt delivery.

  Review of 04/04/2023, following an experience of 18/01/2023 by TOBY B. *

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• 5 / 5

  

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  Great service and great choice at good prices

  Review of 04/04/2023, following an experience of 17/01/2023 by ALEX W. *

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• 4 / 5

  

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  Good choice of products, fair prices, prompt delivery

  Review of 04/04/2023, following an experience of 18/01/2023 by JAMES J. *

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• 5 / 5

  

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  V good service, arrived quicker than expected. Was after a particular quite technical ski hour which had been hard to find which they had so was delighted.

  Review of 04/04/2023, following an experience of 03/03/2023 by JOEL H. *

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• 5 / 5

  

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  What can I say. I ordered it & it arrived😃 The board was coming from France at a time of some industrial action. Despite this it arrived swiftly enough for my trip abroad. Happy customer.

  Review of 04/04/2023, following an experience of 18/01/2023 by ELIZABETH B. *

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• 5 / 5

  

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  Perfect experience

  Review of 04/04/2023, following an experience of 17/01/2023 by MARIA T. *

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• 5 / 5

  

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  I was a bit apprehensive buying from them at first as they have a .co.uk website and based in France but after speaking to them (for advice) I was happy to buy from them. The only negative comment I can find is that there was not enough packaging in the box when I received my snowboard. Just a couple of pieces of paper at each end.

  Review of 03/04/2023, following an experience of 16/01/2023 by EVELYN K. *

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• 5 / 5

  

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  Fantastic delivery, quick and well cared for product

  Review of 03/04/2023, following an experience of 16/01/2023 by DAVE B. *

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• 5 / 5

  

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  Great service, really easy and accurate. Used twice now and very ipressed.

  Review of 03/04/2023, following an experience of 02/03/2023 by PAULINE S. *

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• 4 / 5

  

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  Accurate description. Spoke and gave unbiased advice. Speedy dispatch and delivery. Good value for money.

  Review of 02/04/2023, following an experience of 17/01/2023 by JACOB J. *

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• 5 / 5

  

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  Prompt delivery, goods in perfect condition as described

  Review of 01/04/2023, following an experience of 02/03/2023 by FREYA B. *

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• 5 / 5

  

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  I ordered boots and skis and they came as a perfectly matched pair. Thank you!

  Review of 01/04/2023, following an experience of 15/01/2023 by MILLIE C. *

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• 5 / 5

  

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  Excellent service, efficient ordering, competitive price. Well done!

  Review of 01/04/2023, following an experience of 03/03/2023 by PATRICIA E. *

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• 5 / 5

  

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  Good customer service and unexpectedly fast delivery from France to UK.

  Review of 01/04/2023, following an experience of 03/03/2023 by LEO E. *

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• 5 / 5

  

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  Fantastic customer service and delivery time! 100% will use again.

  Review of 01/04/2023, following an experience of 28/02/2023 by MARTIN J. *

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• 5 / 5

  

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  Excellent product and service

  Review of 31/03/2023, following an experience of 02/03/2023 by DOMINIC H. *

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• 5 / 5

  

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  Customer service and product quality are always A1

  Review of 31/03/2023, following an experience of 01/03/2023 by MELISSA C. *

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• 5 / 5

  

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  Perfect

  Review of 29/03/2023, following an experience of 26/02/2023 by GEORGE R. *

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• 5 / 5

  

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  Excellent service would recommend

  Review of 28/03/2023, following an experience of 26/02/2023 by HARRY M. *

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• 5 / 5

  

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  Excellent service, fast delivery, good ski / binding prep

  Review of 28/03/2023, following an experience of 24/02/2023 by ALICE P. *

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• 5 / 5

  

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  I’m using the ski this week in Austria and they a brilliant. Posted was also brilliant

  Review of 28/03/2023, following an experience of 24/02/2023 by EDEN B. *

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• 5 / 5

  

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  The right product arrived on time in good condition. Good price too!

  Review of 27/03/2023, following an experience of 22/02/2023 by AMBER S. *

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• 5 / 5

  

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  I have used Glisshop before and the service is always excellent. the Mantra M6 skis are stunning in all conditions

  Review of 27/03/2023, following an experience of 11/01/2023 by LINDSAY Y. *

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• 5 / 5

  

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  Great company with excellent customer service.

  Review of 27/03/2023, following an experience of 11/01/2023 by GEORGE W. *

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• 5 / 5

  

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  Excellent service as always. Good value for a great product. Thanks again.

  Review of 26/03/2023, following an experience of 05/02/2023 by CHRISTIAN S. *

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• 5 / 5

  

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  Good service, fast postage.

  Review of 26/03/2023, following an experience of 09/01/2023 by CHRISTIAN H. *

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• 5 / 5

  

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  Fast delivery and bindings mounted and set up perfectly as requested.

  Review of 26/03/2023, following an experience of 09/01/2023 by ROSIE P. *

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• 5 / 5

  

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  Great item, we’ll priced and delivered quickly

  Review of 25/03/2023, following an experience of 24/02/2023 by CAROLINE C. *

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• 5 / 5

  

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  Printed off the online foot measure, ordered ski boots accordingly. 2x pairs fitted my daughters perfectly. Great 👍🏼

  Review of 25/03/2023, following an experience of 06/01/2023 by TARA C. *

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• 5 / 5

  

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  Excellent on telephone advice, swift delivery, great company. Sadly had to return boots due to fit and refund/return was quick and easy.

  Review of 25/03/2023, following an experience of 06/01/2023 by PAULA G. *

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• 5 / 5

  

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  Excellent service. Ordered online and the goggles turned up as promised, well packed, and cheaper than available in the UK! Will use Glisshop again when needed. Thanks to all.

  Review of 25/03/2023, following an experience of 22/02/2023 by MARK M. *

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• 5 / 5

  

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  Second time using glisshop, the site videos were very helpful for choosing new ski boots, delivery within 6 days, and boots are a great fit ( *they are same make as my old ones) Best savings on rrp I could find and a cheeky freebie 👍 Will definitely use again

  Review of 25/03/2023, following an experience of 24/02/2023 by LISA W. *

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• 5 / 5

  

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  Delivered very quickly, in time for my skiing holiday

  Review of 24/03/2023, following an experience of 19/02/2023 by COLIN B. *

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• 5 / 5

  

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  Great

  Review of 24/03/2023, following an experience of 07/01/2023 by FRED K. *

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• 5 / 5

  

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  The goods were as described & delivery was as promised, (in fact a little faster). Communication was very good & I was able to track the order all the way through. They made ordering from France simple, quick & efficient. In fact I could not have bought the item in the UK & received it quicker.

  Review of 23/03/2023, following an experience of 20/02/2023 by NICK L. *

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• 5 / 5

  

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  I was a bit worried about the UK shipping, but it all went fabulously. My order arrived on time and with no drama. Thanks to everyone at Glisshop for your quick turnround. And the boots are so comfy!

  Review of 23/03/2023, following an experience of 19/02/2023 by ETHAN R. *

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• 5 / 5

  

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  Excellent service, ordered from the UK and arrived within 5 days

  Review of 22/03/2023, following an experience of 18/02/2023 by MUHAMMAD R. *

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• 5 / 5

  

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  Perfect service as usual. Great prices and fast delivery.

  Review of 22/03/2023, following an experience of 20/02/2023 by OSCAR J. *

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• 5 / 5

  

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  Excellent site.

  Review of 22/03/2023, following an experience of 19/02/2023 by CARMEN T. *

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• 4 / 5

  

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  The boot is very nice and well build. The ordering was very smooth and got the delivery in time. Spoke to the product support team and it was also very helpful. Going to test the boot on my upcoming Toubkal trek. Strongly recommend Glisshop and will also buy from in the future.

  Review of 22/03/2023, following an experience of 20/02/2023 by CARLIE A. *

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• 5 / 5

  

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  Very selection of top brands and very good pricing.. Buying process very easy to the UK .. have bought lots of equipment over the last 7 years and always great service.

  Review of 21/03/2023, following an experience of 18/02/2023 by ISAAC C. *

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• 4 / 5

  

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  Good ski selection and alpine sets are helpful. The skis were a little bit scuffed on the bottom though which was disappointing.

  Review of 21/03/2023, following an experience of 19/02/2023 by MATTHEW H. *

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• 5 / 5

  

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  Good price prompt delivery

  Review of 21/03/2023, following an experience of 16/02/2023 by HELENA J. *

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• 5 / 5

  

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  Excellent service happily use again

  Review of 21/03/2023, following an experience of 18/02/2023 by LILLY P. *

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• 5 / 5

  

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  The Glisshop.co.uk website was easy to navigate, and payment/delivery details easy and quick to input. I was looking for quick delivery ahead of a planned trip, and despite courier from Germany, boots arrived in good time and hassle free. I'd be very happy to use Glisshop.co.uk again. Thanks!

  Review of 21/03/2023, following an experience of 09/02/2023 by JASON P. *

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• 5 / 5

  

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  Good price, speedy delivery even through UK customs. Excellent pre sales phone advice.

  Review of 21/03/2023, following an experience of 17/02/2023 by NICOLE R. *

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• 5 / 5

  

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  Easy and quick service and delivery as well as excellent customer support.

  Review of 21/03/2023, following an experience of 04/01/2023 by LEE H. *

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• 2 / 5

  

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  I have debated writing this review since I had a strange experience. Firstly I want to highlight that I made a large order, upward of €1500 so my entire boarding kit (including helmet, outerwear, and goggles) were from here. Secondly, I want to say that when I was on the phone with the equipment expert (Lucas) he was friendly, informative, and receptive. Now with that said, while most of the equipment is good and I got a good deal. I had multiple delivery issues that went on for months, this apparently was suppliers side, but there was little in the form of communication and compensation to me. I ordered in October, the board was on pre-order for end of October, there were issues from the supplier which is not Glisshops fault, but they failed to inform me about these issues and only provided me with a solution after 2 months of waiting leaving me only a couple of weeks before my planned ski trip. The solution was to go for a completely different board so that it would arrive in time for my season. I had mentioned that I would need it in time for my season when I ordered but evidently that did not help. Again whenever I spoke to them on the phone they were very friendly, however their handling of this issue was very reactive as I had to call multiple times rather than them reaching out to me. All that said, the equipment I have now I am very happy with (except for the Winter Your Life board bag, which was given for free yet I had to pay shipping as it wasn't included in the initial order as it should have been) and even though I had to switch to a different board, my preferences were considered and the other board that was suggested to me fits my specifications well. I hope that my case is an exception to an otherwise good customer experience normally. I thought I would put this here in the hope that Glisshop can improve its communication channels and handling of these kind of situations going forward. All in all I am unsure if I would trust them again with such a big order, but I also do think there is a solid company at the heart of this and I was just unlucky.

  Review of 21/03/2023, following an experience of 04/01/2023 by DYLAN A. *

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  Answer by glisshop.co.uk

  

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  "Hello and thank you for taking the time to respond to our survey. We are deeply sorry that your experience was not as good as expected. We transferred your review to our snowboard team so they can improve their communication skills. About the shipping fee, we made a mistake so we refunded you as you should not have had to pay them. We are pleased that you are happy with the equipment that you received. If you decide to trust us again in the futur we will do our best to help you forget your last experience. Best regards, The Glisshop team."

• 5 / 5

  

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  Very informative YouTube clips on website helped me choose new ski boots. Very good price in sale & speedy delivery.

  Review of 21/03/2023, following an experience of 18/02/2023 by ROSS T. *

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• 5 / 5

  

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  Speedy delivery!

  Review of 21/03/2023, following an experience of 17/02/2023 by REBECCA P. *

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• 5 / 5

  

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  Website was easy to use and my order was dispatched quickly. Email query was answered quickly as well

  Review of 19/03/2023, following an experience of 12/02/2023 by CHRISTIAN E. *

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• 5 / 5

  

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  Amazing service and qualiry

  Review of 18/03/2023, following an experience of 16/02/2023 by TIM A. *

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• 5 / 5

  

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  Very good service from start to finish , the website was clear and easy to use . I would definitely use Glilshop again

  Review of 18/03/2023, following an experience of 16/02/2023 by DOMINIC B. *

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• 5 / 5

  

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  Excellent service and advice

  Review of 17/03/2023, following an experience of 15/02/2023 by EDWARD C. *

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• 5 / 5

  

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  Order process and handling to perfection.

  Review of 17/03/2023, following an experience of 16/02/2023 by LEANNE O. *

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• 5 / 5

  

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  Great product, fast delivery

  Review of 17/03/2023, following an experience of 30/12/2022 by FRANK T. *

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• 5 / 5

  

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  Excellent service

  Review of 17/03/2023, following an experience of 13/02/2023 by TYLER K. *

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• 4 / 5

  

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  Good product quality. Fast delivery. Slow e-mail response.

  Review of 16/03/2023, following an experience of 06/02/2023 by ADRIAN M. *

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• 5 / 5

  

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  Responsive customer care and swift delivery. Thank you.

  Review of 16/03/2023, following an experience of 14/02/2023 by PHOEBE T. *

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• 5 / 5

  

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  Superb service. Friendly but really expert advice on my choice of all mountain skis and bindings. All at a great price with prompt and efficient delivery.

  Review of 16/03/2023, following an experience of 15/02/2023 by MARY M. *

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• 5 / 5

  

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  Perfect product at a perfect price.

  Review of 16/03/2023, following an experience of 14/02/2023 by STACEY M. *

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• 5 / 5

  

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  Quick service.

  Review of 16/03/2023, following an experience of 13/02/2023 by DAVID C. *

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• 5 / 5

  

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  The best shop with best prives and customer service. Delivery to Slovenia 3 days! 👍

  Review of 16/03/2023, following an experience of 14/02/2023 by CARRIE M. *

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• 5 / 5

  

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  Smooth and efficient and at a good price

  Review of 15/03/2023, following an experience of 12/02/2023 by JAMIE W. *

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• 5 / 5

  

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  Fantastic gloves and excellent quick service/delivery from Glisshop. Thank you!

  Review of 15/03/2023, following an experience of 12/02/2023 by ELLIE C. *

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• 5 / 5

  

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  Ordered two sets of skis and poles. Clear and easy website. Competitive pricing Brilliant and professional service and set up of equipment Fast shipping from France, and excellent courier service from DPD with tracking from order commencement. Skis arrived fast and were in perfect condition.

  Review of 15/03/2023, following an experience of 12/02/2023 by ERIN F. *

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• 5 / 5

  

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  Faultless service & delivery

  Review of 15/03/2023, following an experience of 12/02/2023 by OSCAR H. *

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• 5 / 5

  

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  Speedy delivery, product perfect as described and well packed and protected. Couldn't ask for more.

  Review of 15/03/2023, following an experience of 12/02/2023 by JODIE T. *

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• 5 / 5

  

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  Purchase from the UK went flawlessly, all taxes included in purchase, delivery just dropped off, no hassle. Also they were pretty decent for ski advice as I had second thoughts about the length.

  Review of 15/03/2023, following an experience of 11/02/2023 by JORDAN E. *

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• 5 / 5

  

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  Even remotely online, the amount of support through the website, subsequently direct, at least matches some of the better known physical stores. My new boot is 1cm bigger than the older. I had watched some videos on YouTube as to how to change the binding to fit - asked Glisshop the same question. In words, the same thing I had seen. Got skis out, flipped lever at the back, pulled the binding back more than expected, inserted boot into the toe, moved binding up so the step in was perfectly aligned, flipped the lever back, pushed boots in. Stable. I wrote a note to them saying due to your advice, and YouTube, the boots fit perfectly. Thank you for the ongoing support. Favourite older skiis with new can-ski-it-all boots (vs older racing boots). Looking forward to going out with comfortable feet, doing some nice turns, letting my son do his own thing (as straight as he can down the hill, any jumps to the side, any smaller jumps in park... with some vague idea how to ski).

  Review of 15/03/2023, following an experience of 18/12/2022 by HARRY G. *

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• 5 / 5

  

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  Ordered a pair of k2 ski boots, product arrived fast considering the current border delays to the UK also customer service was speedy in Replying when I’d missed of the house number from my delivery address and with delivery updates

  Review of 15/03/2023, following an experience of 12/02/2023 by WENDY C. *

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• 5 / 5

  

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  Great customer service. Really helpful and answered all my questions quickly. Brought good quality skis at a awesome price. Quick fairly priced delivery to the UK.

  Review of 15/03/2023, following an experience of 07/02/2023 by HOLLY G. *

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• 5 / 5

  

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  Have used for 5 pairs of skis, always helpful and great value..

  Review of 24/04/2021, following an experience of 30/12/2020 by WILLIAM W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good experience overall.

  Review of 27/03/2021, following an experience of 11/03/2021 by YVONNE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Exellent!

  Review of 11/03/2021, following an experience of 20/02/2021 by CHELSEA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have found Glisshop to be excellent overall. Easy to use website and order processing. Delivery was prompt and arrived as advised. I would have no hesitations in using Glisshop again or recommending them to others.

  Review of 22/12/2020, following an experience of 23/11/2020 by FRED B. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order