Customer reviews for id-direct.com

4.6 / 5

Calculated from 417 reviews obtained over the last 12 months

2350 reviews since 19/11/2019

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The brand is well-regarded for its easy-to-use website, quick delivery, and high-quality products. Customers appreciate consistent service over the years.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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icon sparkle Review Summary

The brand is well-regarded for its easy-to-use website, quick delivery, and high-quality products. Customers appreciate consistent service over the years.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    excellent thank you

    Review of , following an experience of by A A. *

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  • 4 / 5
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    All in all a great product I buy gor my son, sometimes I have a few faulty pairs of pants in each pack in each box I buy, so I'm not getting the best value for money every time, and now the price has gone up by over £5, so not just a little increase, even with a discount code it is still very expensive especially when I have to provide pants for my son at school, the service is good, quick delivery, quality control needs to be monitored closely, and a look at prices especially as I'm a single mother having to pay for her child's needs, a little more help would be abusive weight off the shoulders.

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  • 5 / 5
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    Always seem to have the pull ups in stock and at a very good price. Much cheaper than their competitors.

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  • 5 / 5
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    Previously ordered so reordered from original order receipt. Order placed 7th June 22, delivered 9th June 22. Brilliant Service.

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  • 4 / 5
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    Very happy with the ease of ordering and the prompt fulfilment

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  • 5 / 5
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    Very good in all aspects from ordering to paying to being delivered everything went very smoothly.

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  • 5 / 5
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    Always very quick response and sending

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  • 5 / 5
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    Good product easy to order prompt delivery

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  • 5 / 5
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    Excellent service. Easy to place an order. Fast delivery

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  • 5 / 5
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    Very fast service great customer service

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  • 5 / 5
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    Great site all you need to know :-)

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  • 5 / 5
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    Very happy with service, easy to order mske payment, quick delivery, order always correct, good price, I would recommend it

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  • 5 / 5
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    They r very suited to my austic son who is still using pull ups and very very good products which we use I would recommend them to anyone

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  • 5 / 5
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    Never fail us. Websites always easy to use. Products are well priced and delivery’s always early! Perfect & reliable

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  • 5 / 5
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    Great night time pads. Very comfortable and absorbent. Better than Boots stay dry I was getting previously

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  • 5 / 5
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    Easy online ordering. Prompt delivery.

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  • 3 / 5
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    Still awaiting a refund because they are out of stock- even though it doesn’t say that on thier website (even now) Took them 2days to notify me that my order wasn’t coming. It’s been over 10 days and I’ve still not received a refund. No response to emails either. Customer service is non existent.

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  • 5 / 5
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    Product as described and delivered quickly.

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  • 5 / 5
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    Quick and easy to order with prompt delivery.

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  • 5 / 5
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    Quick delivery. Fantastic nappies for my little girl

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  • 5 / 5
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    Excellent, easy to order goods online, my order was delivered in just two days. Very good prices and a wide range of goods displayed.

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  • 5 / 5
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    Quick, easy to navigate through website and straightforward to purchase.

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  • 5 / 5
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    Excellent

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  • 5 / 5
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    Used before excellent and easy to order with a great selection of goods. Also very quick delivery of goods.

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  • 5 / 5
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    A very quick and efficient service, easy to find products, with item received next day

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  • 5 / 5
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    Easy ordering, very fast dispatch and delivery

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  • 4 / 5
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    Easy to order

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  • 5 / 5
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    Always very quick great service

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  • 5 / 5
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    Fast delivery easy to use website

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  • 4 / 5
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    I was very pleased with the product I ordered and the very quick delivery time. However, I was less pleased with the packaging of the delivery, on the last two orders I have received the boxes have been broken open as the tape used is not secure enough. Fortunately there have been no items missing up until now, but I thought it worthwhile mentioning.

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  • 5 / 5
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    Easy to order and delivery made the next day right on the expected time.

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  • 5 / 5
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    Very quick and easy to order even easier if doing a reorder.

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  • 5 / 5
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    Delivered on time as promised

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  • 5 / 5
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    Good

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  • 3 / 5
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    Site is ok

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  • 5 / 5
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    Good product information on site . Easy to order . So far items ordered have arrived within two days .

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  • 5 / 5
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    always fast delivery

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  • 5 / 5
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    Excellent product ,service and delivery. Fully recommended

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  • 5 / 5
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    A good website

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  • 5 / 5
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    Excellent product and service. Ordered on Tuesday received on Thursday, can’t fault. Shall soon be ordering again.

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  • 5 / 5
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    Very good response regarding e-mail reference immediately after ordering Delivered before the delivery date Very well packed - in a non conspicuous wrapping

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  • 4 / 5
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    Just a bit complicated till used to it.

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  • 5 / 5
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    Great product and delivered tracked… easy.

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  • 5 / 5
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    Site is easy to use well stocked and efficient

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  • 5 / 5
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    The service is really good, items brought were exactly as I wanted. The delivery was literally within 48hours of my order. So quick I was surprised, they also emailed me to let me know the day and time slot for my delivery. Will recommend to others and will use again always.

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  • 5 / 5
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    Excellent

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  • 5 / 5
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    Really easy to find what im looking for

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  • 5 / 5
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    I find it very easy to order from id - direct. I am not good with laptops etc, but i can navigate this online store very easily. It is all set out making it simple to find what you are looking for. I highly recommend this company, they really are great.

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  • 5 / 5
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    Always so easy to navigate the Web site and delivery when they say

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  • 5 / 5
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    Very good service and keep you informed of time of delivery.

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  • 5 / 5
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    As of recent the deliver & service has improved greatly. When I first started using the site deliver was slow & customer service non existent, however my last 8 deliveries have been exceptional & it is easy to communicate with customer service staff.

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  • 5 / 5
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    Quick delivery,

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  • 4 / 5
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    As per order and delivered on time

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  • 5 / 5
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    Arrived on time - no fuss - satisfied

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  • 5 / 5
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    Always simple to order and delivery within a very short time.

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  • 5 / 5
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    Easy and efficient transaction.

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  • 5 / 5
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    Excellent company to deal with highly recommend first class service

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  • 5 / 5
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    Easy ordering and very fast delivery

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  • 4 / 5
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    Good service and delivery

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  • 5 / 5
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    This site is great value for money and always keeps you informed every step of the way with tracked delivery. Great range of products.

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  • 5 / 5
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    Great product .

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  • 5 / 5
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    The website was easy to navigate through. Items arrived on time. Liked the idea of photographic evidence of delivery.

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  • 5 / 5
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    Very fast reliable service

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  • 5 / 5
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    The order is always delivered when expected and very quickly.

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  • 4 / 5
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    Prompt service

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  • 5 / 5
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    Website easy to use, products easy to find. Description are accurate and true to form,

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  • 5 / 5
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    The website is easily navigated

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  • 5 / 5
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    Easy to order, reliable

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  • 5 / 5
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    Junior pants r really good and good site too

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  • 5 / 5
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    I buy my 7 yr old these nappies. There great. No leaks. Lasts all night long. Delivery is quick and stress free. I've been using this company for a few years now. Staff are extremely polite and helpful. Would highly recommend.

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  • 5 / 5
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    Fast delivery. Safe and secure handling Kept covid safe Packaged well Very pleased

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  • 5 / 5
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    Easy to re order

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  • 5 / 5
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    Good

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  • 5 / 5
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    They are very good an fast.

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  • 4 / 5
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    It would be very nice to talk to someone about our purchase but after 4 calls nobody was available.

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  • 5 / 5
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    Very straightforward and user friendly. I've never encountered a problem and I have used the site for a few months now.

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  • 2 / 5
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    Product cost £5, delivery £5. This could have been delivered through letter box. Delivery charge is just a rip off. Not a happy customer. Will not be ordered again.

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  • 5 / 5
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    1st class service

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  • 5 / 5
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    Order arrived quickly and was exactly what my mum wanted

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  • 5 / 5
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    Excellent website, very competitive prices, best I've found

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  • 5 / 5
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    Brilliant easy to use

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  • 5 / 5
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    Product comes on time. It is easily wearable so makes changing a breeze.

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  • 5 / 5
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    Great customer service.

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  • 5 / 5
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    Site was easy to navigate and dilevery was on time . I will order this product again soon it's for my Dad.

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  • 5 / 5
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    Easy to use website and great quality products. The junior pants are brilliant.

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  • 5 / 5
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    Good

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  • 5 / 5
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    Ok, site keeps offering me link for 20% off, but never obtained

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  • 5 / 5
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    Brilliantly quick service, my order came the next day

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  • 5 / 5
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    Great service with excellent customer service if there is any problems

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  • 5 / 5
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    I like the ease of navigation through the website to find exactly what I’m looking for. I also like being notified of special offers/discounts which definitely help when purchasing items.

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  • 4 / 5
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    Easy to order but packaging was poor abd had been repackaged by courier service.

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  • 5 / 5
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    Very Good

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  • 4 / 5
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    There was a typing error with the address on the drivers instructions (not on the invoice) I had to go down to the road to watch for the dpd van . The driver was in the correct street however the house number was totally wrong if I had not noticed this I doubt if the driver would have found my home .

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  • 3 / 5
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    Managed to put the order on the website OK. The order should have been delivered on Tuesday 29th March, but did not appear all that day. It was delivered at 11.00am on Wednesday 30th March, before I'd had time to log in to my tablet and find out when it was due.

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  • 5 / 5
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    very good service. delivery arrived next day. well packaged

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  • 5 / 5
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    Serves the purpose very well.

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  • 5 / 5
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    No problems either. Ordering or delivery. Good service around.

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  • 5 / 5
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    Can't fault the service. Quick despatch. Easy repeat order option. If only all online experiences were like this.

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  • 5 / 5
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    The website is easy to navigate and order from. Confirmation email is quick too

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  • 5 / 5
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    Excellent service fast delivery

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