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Review Summary
Magimix is praised for its ease of use, competitive pricing, and reliable performance, making it a standout kitchen tool for frequent use.
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P. V.
15 Feb 2025
Verified reviewQuality products and great service.
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Yvonne P.
15 Feb 2025
Verified reviewEasy to order and delivered quickly. Competitive prices.
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Shahariar A.
15 Feb 2025
Verified reviewI bought one as a present it came broken, had to resend the broken product wait a week for them to check and mistakenly they refunded the item, but then customer service was quite helpful with replacing the item but a part of it came broken again. This time it wasn’t the main machine so I didn’t complain but I should be given a product not broken that I paid for. I know it’s a great product as I have one but they need to work on the packaging.
Reply from magimix.co.uk
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by receiving two broken items. This is certainly not the standard we strive for, and we truly appreciate your patience throughout the process. We’re glad to hear our customer service team were able to assist with the initial replacement, though it’s disappointing that part of the new item arrived damaged. If you would like to reach out to the customer Care team again, they will be able to support you with replacing the broken item. Thank you for your feedback about the packaging. This is invaluable, and we will share this with the relevant teams to ensure improvements are made. Thank you for your loyalty to Magimix, and we hope you enjoy the product as intended. If you need any further assistance, please don’t hesitate to reach out. Jenny Magimix
Reply from magimix.co.uk
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by receiving two broken items. This is certainly not the standard we strive for, and we truly appreciate your patience throughout the process. We’re glad to hear our customer service team were able to assist with the initial replacement, though it’s disappointing that part of the new item arrived damaged. If you would like to reach out to the customer Care team again, they will be able to support you with replacing the broken item. Thank you for your feedback about the packaging. This is invaluable, and we will share this with the relevant teams to ensure improvements are made. Thank you for your loyalty to Magimix, and we hope you enjoy the product as intended. If you need any further assistance, please don’t hesitate to reach out. Jenny Magimix
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Claire P.
15 Feb 2025
Verified reviewAs you would expect.
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Marcus G.
15 Feb 2025
Verified reviewUseless, ZERO backup. Been waiting, going going on A month(well 2 weeks plus) and ZERO useful response.
Reply from magimix.co.uk
We sincerely apologize for the delay and the frustration this has caused. This is not the level of service we strive to provide. Please reach out to our customer service team again with your case details, and we will prioritize resolving your issue as quickly as possible. Your experience is important to us, and we’re committed to making things right. Thank you for your patience, and we hope to turn this around for you. Jenny Magimix
Reply from magimix.co.uk
We sincerely apologize for the delay and the frustration this has caused. This is not the level of service we strive to provide. Please reach out to our customer service team again with your case details, and we will prioritize resolving your issue as quickly as possible. Your experience is important to us, and we’re committed to making things right. Thank you for your patience, and we hope to turn this around for you. Jenny Magimix
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Michelle M.
15 Feb 2025
Verified reviewAll fine with ordering and delivery
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S. S.
15 Feb 2025
Verified reviewVery easy to order from Magimix and delivery was fast. Only problem incurred was using a laptop to place the order - the information on the screen jumps as there is a header and the information below moves behind the header so it is difficult to keep track of what has been typed.
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Thomas W.
15 Feb 2025
Verified reviewExcellent customer service!
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Peter A.
1 Feb 2025
Verified reviewEasy to use and excellent value.
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Tim T.
31 Jan 2025
Verified reviewDead easy to order. Really good service. Fast delivery and competitively priced in sale.
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Ann W.
31 Jan 2025
Verified reviewEasy to use
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Julie F.
31 Jan 2025
Verified reviewI would recommend my Magimix. Accessories are expensive, although probably npt that necessary
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Dawn W.
31 Jan 2025
Verified reviewMy Magimix was delivered on schedule despite weather so poor the postal service had suppended deliveries.
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Tracie D.
31 Jan 2025
Verified reviewThe website was easy to navigate around and to find what I was looking for, the Magimix app is a great resource
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R. K.
31 Jan 2025
Verified reviewSome items in the website can be misleading like the Citrus Press. Also blender not quiet as claimed. Returns is not easy & can be expensive - you have to pay postage.
Reply from magimix.co.uk
Thank you for your honest feedback. We are truly sorry you are not happy with your product and the service provided. The returns procedure will reviewed to ensure full clarify. Thank you for taking the time to review your product. Jenny Magimix
Reply from magimix.co.uk
Thank you for your honest feedback. We are truly sorry you are not happy with your product and the service provided. The returns procedure will reviewed to ensure full clarify. Thank you for taking the time to review your product. Jenny Magimix
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Jessica B.
31 Jan 2025
Verified reviewEasy to purchase and delivery was timely
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Gracious C.
31 Jan 2025
Verified reviewQuite straightforward
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Sue R.
31 Jan 2025
Verified reviewQuick delivery
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Ratcliffe S.
31 Jan 2025
Verified reviewQuick and efficient. No complaints with the service and registering the warranty was equally painless.
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Mark J.
31 Jan 2025
Verified reviewI had a few problems navigating round the site. I hate scrolling banners that do not allow you to manually swipe back to a previous window that caught my eye and interest. Having to wait for the banner to cycle through until the "interesting" window appears again is irritating. I had trouble completing the payment although that may be a reflection on my bank rather than your web site. Delivery was prompt and on time. Packing was excessive, when it arrived it was inside 'three' individual boxes. Box1, the standard retail packaging inside box 2, a plain brown transport box inside box 3, a second plain brown transport box.
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