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Review Summary
Magimix is praised for its ease of use, competitive pricing, and reliable performance, making it a standout kitchen tool for frequent use.
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Michael G.
31 Jan 2025
Verified reviewFrom purchase to delivery everything went as stated. Plenty of information regarding the product and very positive reviews. I was lucky to buy when the product was discounted, although would have bought it anyway. Delivered within the quoted time and arrived in perfect condition. Mind you, it was very well packed.
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Mark T.
28 Jan 2025
Verified reviewVery simple to use, quick delivery and goods are automatically registered for warranty purposes.
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Robert Y.
28 Jan 2025
Verified reviewGenerally very good, although it was unclear how to get optional accesories - e.g. the dicing kit. Not great that Magimix direct you to a different website for acessories
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Shahariar A.
28 Jan 2025
Verified reviewVery bad after sales service asked for a replacement for a broken product and they refunded it knowing that it costs more now to buy.
Reply from magimix.co.uk
Thank you for your review. we are sorry to read there was a problem, and your order was refunded and not exchanged. This is not our usual level of service we aim to provide and we will review procedures to see if they can be improved. I understand the Customer Care department provided you with a discount code which would take the price of the food processor back to the sales price, and even a little bit lower. If you require any help with applying the discount code to your order, please do reach out to us as the Customer Care team will be happy to help. Jenny Magimix
Reply from magimix.co.uk
Thank you for your review. we are sorry to read there was a problem, and your order was refunded and not exchanged. This is not our usual level of service we aim to provide and we will review procedures to see if they can be improved. I understand the Customer Care department provided you with a discount code which would take the price of the food processor back to the sales price, and even a little bit lower. If you require any help with applying the discount code to your order, please do reach out to us as the Customer Care team will be happy to help. Jenny Magimix
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Fiona S.
16 Jan 2025
Verified reviewThe whole ordering process on the Magimix website was very quick and simple, and delivery was effected on time. I had to contact Customer Services, as the item was a gift, but it had been automatically registered to me/my account. This could not be changed, but they did come up with a solution to the problem. So my whole exerience was a good one.
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Pamela V.
16 Jan 2025
Verified reviewOrdered and it was delivered within a week
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Dymphie W.
16 Jan 2025
Verified reviewThe Magimix website is very easy to use.
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Peter S.
16 Jan 2025
Verified reviewOrder shipped on 17th December now 1st January and still haven’t received the order
Reply from magimix.co.uk
Thank you for your review. I do apologise for the delay with your order. Please reach out to the Customer Care team via the red support button on the Magimix website, and they will investigate the situation for you. Jenny Magimix
Reply from magimix.co.uk
Thank you for your review. I do apologise for the delay with your order. Please reach out to the Customer Care team via the red support button on the Magimix website, and they will investigate the situation for you. Jenny Magimix
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V. D.
12 Jan 2025
Verified reviewlong shipping, compare to other brand (I don't want to mention the name here), they are much faster delivery.
Reply from magimix.co.uk
Thank you for your review. I can confirm delivery is 3-5 working days, but we endeavour to improve upon this. Jenny Magimix
Reply from magimix.co.uk
Thank you for your review. I can confirm delivery is 3-5 working days, but we endeavour to improve upon this. Jenny Magimix
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Alan G.
6 Jan 2025
Verified reviewVery good online experience and speedy delivery with a great discount.
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Michelle M.
6 Jan 2025
Verified reviewNo problems
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Sarah S.
6 Jan 2025
Verified reviewOrdering was easy. We received a discount on the toaster in the black Friday sale and it arrived the next day via DPD.
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Laura K.
6 Jan 2025
Verified reviewEasy process. Straightforward and quick delivery.
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Madeleine T.
6 Jan 2025
Verified reviewHow can they fail to ship the item, twice?!
Reply from magimix.co.uk
Thank you for your review. I do apologise for the inconvenience of not receiving your product. Please do contact the Customer Care Team via the red support button on the website, and they will investigate on your behalf. Jenny Magimix
Reply from magimix.co.uk
Thank you for your review. I do apologise for the inconvenience of not receiving your product. Please do contact the Customer Care Team via the red support button on the website, and they will investigate on your behalf. Jenny Magimix
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Piers E.
5 Jan 2025
Verified reviewIt doesnt give sufficient product information
Reply from magimix.co.uk
Thank you for your review. Please do contact the Customer Care Team via the red support button on the website for help. Jenny Magimix
Reply from magimix.co.uk
Thank you for your review. Please do contact the Customer Care Team via the red support button on the website for help. Jenny Magimix
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Elizabeth F.
2 Jan 2025
Verified reviewGood experience
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A. J.
2 Jan 2025
Verified reviewReceived the item and realised its too small so tried to exchange for bigger one. Filled the form but no one contacted me back. Horrible customer service. I really wanted to exchange it for one size bigger because It would be perfect for my kitchen but no reply from magimix.
Reply from magimix.co.uk
Thank you for your review. We were sorry to read the form failed to send your details to us on this occasion. Please do contact the Customer Care Team via the red support button on the website as they will be more than happy to help where they can. Jenny Magimix
Reply from magimix.co.uk
Thank you for your review. We were sorry to read the form failed to send your details to us on this occasion. Please do contact the Customer Care Team via the red support button on the website as they will be more than happy to help where they can. Jenny Magimix
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R. G.
2 Jan 2025
Verified reviewVery easy to order and glad that I did so directly with Magimix for the guarantee. Kept updated from order confirmation to delivery so very pleased with the service 👍🏻
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Hannah E.
2 Jan 2025
Verified reviewVery smooth ordering process. Delivery was left outside front door rather than shed as requested but I think that it the fault of the delivery company, not the store.
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Simon B.
2 Jan 2025
Verified reviewEasy to navigate
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