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Review Summary
The average rating reflects strong satisfaction, with reviews praising reliable service, fast shipping, and competitive prices. Many customers appreciate the quality of items and clear communication, reinforcing their positive shopping experience.
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A. A.
12 Mar 2024
Verified reviewThe box was damaged on arrival but the bag was OK.
Reply from www.mareshop.eu
Hello Mikael, thank you very much for your feedback, I am forwarding it to Pack&Ship department. We're happy to hear the bag was ok. For any need, just contact our customer service, we'll be happy to help.
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A. A.
9 Mar 2024
Verified reviewI ordered a Freediving computer. It was shipped immediately and I was provided shipping details. It tracked Cleary and I got the computer in 3-4 days. I’m in the EU, as is the shop. So seems good to me.
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A. A.
7 Mar 2024
Verified reviewQuick delivery with great protective packaging. Thank you
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A. A.
25 Feb 2024
Verified reviewVery easy internet site Very fast service & shipping The best products TNX
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A. A.
3 Feb 2024
Verified reviewVery good, great service. I would recommend.
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A. A.
3 Feb 2024
Verified reviewPerfetto,grazie
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A. A.
3 Feb 2024
Verified reviewExcellent service
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A. A.
3 Feb 2024
Verified reviewWorks great
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A. A.
3 Feb 2024
Verified reviewto many tracking mails - 3 in total would be enough. 1. on the way, 2, announcement of excact delivery time, 3rd arrived or not
Reply from www.mareshop.eu
Hello Christian, we are sorry that our shipping updates emails bothered you. Actually they are needed for most customers to complete the shipment, especially in case any delivery exception happens. We will certainly keep your complaint in mind and reflect with our technicians to make this tool less intrusive.
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A. A.
15 Jan 2024
Verified reviewexcellent
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A. A.
4 Jan 2024
Verified reviewExcellent service. very fast delivery and fast response. Highly recommend.
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A. A.
1 Jan 2024
Verified reviewEverything is OK. Already two times used it. Thanks for gift (calendar). My kind regards in New Year 🎊
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A. A.
24 Dec 2023
Verified reviewsimple ordering and fast delivery!!!
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A. A.
22 Dec 2023
Verified reviewGreat Service, fast and good prices
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A. A.
8 Dec 2023
Verified reviewEverything was very satisfactory.I would buy again from this company
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A. A.
3 Dec 2023
Verified reviewEverything ok!!
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A. A.
21 Nov 2023
Verified reviewVery helpful and responsive customer service and advice, great selection and shipment very efficient. Excellent communications throughout delivery.
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A. A.
20 Nov 2023
Verified reviewI ordered some dive equipment from your site to be delivered in Indonesia and that didn't went very smoothly. The delivery date was pushed quite far from its expected delivery date due to being held at customs in Indonesia. Understandable nothing you can do something about as Mares shop but the information provided by you was very little. Me paying about 100 euros transport cost was expecting that everything was included, including customs which was another 80 euros. When contacting the customer service about it they first only referred to T&C and left me to customs and FedEx Indonesia. I know it's not all up to you and a good learning experience for me. As feedback I like to give back to you would be to be a little more generous with providing information. As a customer for international shipping you feel left in the dark. The shipping days are not accurate, the extra fees for customs is not mentioned when checking out in your online shop. I know it's in the T&C but it's only "might be subjected to extra costs", so if its the case your covered but again not accurate. And the after care with customs is not standard and left for the customer. Because its not all up to you I give you 3 out of 5 but I'd doubt to order here again because of the bad experience.
Reply from www.mareshop.eu
Hello Casper, we are sorry you did not have a fully satisfactory experience. Shipping time in international shipments depends on foreign countries' import procedures, which are completely out of our control and can only be managed with the local delivery partner. Actually, we write on our website about Customs and import fees on several pages of our website for extra EU delivery, before you buy: on each product page and at checkout too, where acceptance of the sentence "Customs duties and taxes may apply and remain at customer's charge" is mandatory to place the order.
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A. A.
19 Nov 2023
Verified reviewGood quality pictures, clear product information. Already looking for my next purchases! : )
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A. A.
13 Nov 2023
Verified reviewGood price, delivery was faster then a week with the cheapest delivery.
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