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Review Summary
The average rating reflects strong satisfaction, with reviews praising reliable service, fast shipping, and competitive prices. Many customers appreciate the quality of items and clear communication, reinforcing their positive shopping experience.
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A. A.
27 Oct 2023
Verified reviewGood communication, prompt delivery. Product well packed and matching description. I would definitely recommend and buy again from them.
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A. A.
27 Oct 2023
Verified reviewGreat experience. Fast shipping. A
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A. A.
13 Oct 2023
Verified reviewFast and reliable
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A. A.
12 Oct 2023
Verified reviewFast delivery and many updates along the shipping journey
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A. A.
12 Oct 2023
Verified reviewGood catalogue, fast fulfilment, good communication.
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A. A.
9 Oct 2023
Verified reviewVery easy site to use and plenty of good quality diving gear
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A. A.
5 Oct 2023
Verified reviewOverall very happy with the product and the order and delivery process however would have been better to have known upfront the additional 20% duty payable on entry to the UK
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A. A.
4 Oct 2023
Verified reviewVery good~
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A. A.
3 Oct 2023
Verified reviewall good! fast delivery
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A. A.
2 Oct 2023
Verified reviewNice people, great service
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A. A.
30 Sept 2023
Verified reviewQuick delivery. Good parcel tracking. Item as described
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A. A.
30 Sept 2023
Verified reviewEverything as expected, happy with the service and would use again.
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A. A.
30 Sept 2023
Verified reviewExcellent shop, great communication and the staff did everything to make sure I had my new prescription mask in time for a diving trip.
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A. A.
30 Sept 2023
Verified reviewI’m giving this very bad because these reviews get attention and get read. Mares shop should get 5 stars. Excellent service thank you. The very bad Iis for fed ex. The mares website clearly states VAT may be due and you will need to pay the courier, which I have done before. Fed ex however made no attempt to request the vat and sent me an invoice for it plus their 23% surcharge for paying it for me. I’m now in dispute with them because their additional charges actually makes Mares less competitive even though I was quite happy to settle with the courier as per website. Mares you need to get a grip on Fed ex surcharging you out of commission with other retailers.
Reply from www.mareshop.eu
Hello Andrew, we are very sorry for the issue with FedEx. Actually all VAT and Import taxes and fees to UK remain at customer's charge and the fees for managing import procedures are fixed by the courier. We have no control on these fees, but are opening a claim with FedEx, fees should be asked before delivery, not after. We really hope this may help solve your dispute.
Reply from A. A.
Thank you. Fedex have now agreed to waive their fee but I'm still working out how to pay the VAT I owe because I have yet to receive a new invoice and the old link has expired. I'm more than happy to retract this review or amend it to the 5 stars Mareshop always deserved. Thank you for your help.
Show exchanges Hide exchanges -
A. A.
30 Sept 2023
Verified reviewPurchase arrived within reasonable time frame and was as expected.
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A. A.
11 Sept 2023
Verified reviewOrdered my bcd , they replied right back and every day I had an up date from FedEx about the delivery and tracking. Could not have been an easier transaction.
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A. A.
11 Sept 2023
Verified reviewI ordered a Garmin Descent MK2i and it came in just couple of days from Italy to Cyprus. I am very happy with the product and the service and I would highly recommand MaresShop, great seller.
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A. A.
8 Sept 2023
Verified reviewEasy and fast with constant updates.
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A. A.
5 Sept 2023
Verified reviewGoogle quality, dast delivery
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A. A.
1 Sept 2023
Verified reviewGreat prices and speedy delivery. Couldn’t be happier!
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