The brand is praised for its fantastic products and exceptional service, with many customers highlighting their long-term satisfaction and product quality.
-
A. A.
3 Jul 2024
Verified reviewNice site and footwear .
Reply from mariobertulli.co.uk
Hi, thanks a lot for your feedback! See you soon on Mario Bertulli Valentina
-
A. A.
24 Jun 2024
Verified reviewAll perfect
Reply from mariobertulli.co.uk
Thanks a lot for your advice ! See you soon on Mario Bertulli shoes Regards, Valentina
-
A. A.
18 Jun 2024
Verified reviewAn absolute delight to deal with Mario Bertulli. 🙏🙏
Reply from mariobertulli.co.uk
Thank you so much for your kind words! 🙏🙏 It’s always a pleasure to serve wonderful customers like you. If you need anything else or have any questions, don’t hesitate to reach out. Have a great day! 😊 Valentina
-
A. A.
18 Jun 2024
Verified reviewI only bought the shoes as there was a free gift offer re a new pair of trainers. I've heard absolutely nothing and the trainers,predictably have not arrived. Please feed this back. Appalling.
Reply from A. A.
I did use a promotion code. You sent me 2!!.Do your research first. I will destroy you on social media and review sites if you do not send my trainers today
Reply from A. A.
For your information!..you sent me 2 promotional codes (check your records) and used neither!!.Before I destroy you on social media and review sites please confirm you have sent my trainers immediately.
Reply from mariobertulli.co.uk
Hello, For your information, the promotion is only valid if you use the promotional code. Your order did not include any code, and for this reason, the free pair of shoes could not be added to your order. Your parcel was delivered on June 13th by DHL. For more information and order details, you can contact our customer service directly. This tone is not going to resolve anything. I encourage you to be more polite, especially because the error is due to your oversight. The code you are referring to should have been entered in your web order. Instead, no code was entered!!! If you want the free pair, you will need to pay for the shipping costs, either via bank transfer or PayPal. For more details, as already mentioned, please contact our customer service. In case of non-cooperation on your part, the matter will be considered closed. Regards, Valentina
Show exchanges Hide exchanges -
A. A.
31 May 2024
Verified reviewtoday delivered,very happy with my two pairs of shoes,thank you
Reply from mariobertulli.co.uk
Thank you for your feedback! We're thrilled to hear that you are very happy with your two pairs of shoes delivered today. If you need any further assistance, please don't hesitate to reach out. Enjoy your new shoes! Regards, Valentina
-
A. A.
28 May 2024
Verified reviewI have nothing but endorsement and praise for Mario Bertulli (Charlet). I was after a pair of quality wedding/formal shoes and decided to try online rather the high street. Although I found a few shoe retailers, I kept reverting to Mario Bertulli. In the end, I settled for them and I could not be happier with the decision I made. The ordering process was superb. Even before placing my order, I was very impressed with the speed and depth of their answers to a couple of questions I posed via email - a special thank you to Magalie for helping! The quality of the shoes are simply fantastic - I am really confident they will last for many years. The icing on the proverbial cake was the value for money proposition - after searching, none of the others could match Mario Bertulli’s price. I wholeheartedly recommend them and will consider them again on any future shoe purchases!
Reply from mariobertulli.co.uk
Thank you so much for your kind words and positive feedback regarding your experience with Mario Bertulli. We are thrilled to hear that you are extremely satisfied with your purchase of our quality shoes. We take great pride in providing excellent customer service and high-quality products, and we are delighted that you found our ordering process to be superb. We strive to ensure that our customers receive prompt and helpful assistance, and we are pleased to hear that Magalie was able to provide you with valuable support. Furthermore, we are glad to hear that you are impressed with the quality of our shoes and that you are confident they will last for many years. At Mario Bertulli, we are committed to offering premium footwear that combines style, comfort, and durability. Thank you once again for choosing Mario Bertulli, and we look forward to serving you again for any future shoe purchases. If you have any further questions or need assistance, please do not hesitate to contact us. Best regards, Valentina
-
A. A.
21 May 2024
Verified reviewOutstanding service & selection!! The only problem I have is once I go on their site I seem to purchase an order!! 😄😄😄
Reply from mariobertulli.co.uk
Thank you so much for your kind words! We're thrilled to hear that you enjoy our service and selection. We're always here to help, so if you ever need assistance or have any questions, don't hesitate to reach out. And we're glad to hear you enjoy shopping with us – happy browsing! Regards, Valentina
-
A. A.
14 May 2024
Verified reviewGreat selection, one of the best places I have ever shopped for shoes!! 🙏
Reply from mariobertulli.co.uk
Thank you so much for your kind words! We're thrilled to hear that you had such a positive shopping experience with us. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Valentina
-
A. A.
14 May 2024
Verified reviewExcellent all round service!! 🙏🙏
Reply from mariobertulli.co.uk
We're delighted to hear that you're pleased with our service! Thank you very much for your kind feedback. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help! 🙏🙏 Regards, Valentina
-
A. A.
25 Apr 2024
Verified reviewExcellent service, would not hesitate in recommending Mario Bertulli to any of my Friends. Peace From London. 🙏🙏
Reply from mariobertulli.co.uk
Hello It's fantastic to hear that you were so satisfied with Mario Bertulli's service! We are grateful for your support, and we are always here if you need anything else. Thank you very much, and may peace accompany you from London as well Regards, Valentina
-
A. A.
15 Apr 2024
Verified reviewHello everyone, I have got my shoes. Unbelievable how amazing this shoes. I would definitley recommend those who wants to add some extra inches into their height. To be honest, nothing addidas, Nike, Puma infront of MARIO BERTULLI guys. Great service and I would buy shoes now only from Mario bertulli.
Reply from mariobertulli.co.uk
Thank you so much for your fantastic feedback! I am very pleased to hear that you're loving your new shoes and that they've exceeded your expectations. We appreciate your recommendation and your support, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. see you soon, Valentina
-
A. A.
28 Mar 2024
Verified reviewVery good quality and well constructed with great presentation. I bought my first pair over thirty years ago and am a returning customer. Ideal for the vertically challenged with the extra hight and confidence they give. Well pleased, many thanks.
Reply from mariobertulli.co.uk
Thank you very much for your kind words! I am very pleased to hear that you appreciate the quality and craftsmanship of our products. It's wonderful to have you as a returning customer after all these years. We're thrilled that our shoes have been able to provide you with the extra height and confidence you desire. Your satisfaction is our utmost priority, and we truly appreciate your continued support. Many thanks again for choosing our brand! Regards, Valentina
-
A. A.
20 Mar 2024
Verified review5 Stars 🌟 Excellent service . Thank you
Reply from mariobertulli.co.uk
Thank you for your 5-star review! We are delighted to hear that you found our service excellent. We appreciate your feedback and look forward to serving you again in the future. Regards, Valentina
-
A. A.
8 Mar 2024
Verified reviewThe system failed to accept payment by my credit card. Despite this being valid. And all necessary details being provided. No one knows why this has happened. Blaming it on 'the bank'. Such failure has prevented me from making a purchase. Disappointing. Why has this happened?
Reply from mariobertulli.co.uk
We understand your frustration regarding the credit card payment issue and we apologize for the inconvenience. Credit card payments can sometimes be declined for various reasons, such as security verification issues, insufficient funds, or restrictions from the issuing bank. If your payment was canceled and you still wish to proceed with your purchase, you can contact us by phone to provide your card details or consider a bank transfer as an alternative. We are here to assist you in resolving this issue and completing your purchase. Thank you for your understanding. Best regards, Valentina
-
A. A.
27 Jan 2024
Verified reviewAmazing 🤩
-
A. A.
4 Dec 2023
Verified reviewGreat trainers but problem with delivery as note put through letterbox delivered to neighbour. On my order I gave address as 119 but invoice came through as 110 a number that does not exist on my street. I changed the delivery instructions to 119. The courier did not ring our video doorbell as we were at home and would have answered the door but put a note through letterbox that package at 115 and I collected from my neighbour.
Reply from mariobertulli.co.uk
Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced with the delivery. We appreciate your feedback as it helps us identify areas for improvement in our service. We're sorry to hear about the confusion with the delivery address and the inconvenience caused by the incorrect information. We will investigate this matter further to ensure that similar issues do not occur in the future. Your satisfaction is important to us, and we want to make sure we address any concerns you may have. Thank you for your understanding, and we look forward to serving you better in the future. Regards, Valentina
Reply from A. A.
Thank you for looking into this address problem. If you have stored my information I suggest you change my door number from 110 to 119. I would point out that the number 110 does not exist on my road.
Show exchanges Hide exchanges -
A. A.
3 Dec 2023
Verified reviewExcellent products, great communication and faster than advertised, December delivery - I'm impressed & already looking to order more.
Reply from mariobertulli.co.uk
Thank you so much for your kind words! I am very pleased to know that that you are impressed with our products, communication, and delivery speed. We strive to provide excellent service and high-quality products to our customers. Thank you for choosing Mario Bertulli, Best regards, Valentina
-
A. A.
24 Nov 2023
Verified reviewNot 5 stars - free pair of shoes to be delivered were derby shoes in tan colour what I got was something totally different and not what I wanted what a shame will not use them again. Why advertise something and then deliver something totally diffrent ??
Reply from mariobertulli.co.uk
Thank you for your feedback. As specified in our conditions, when a shoe gift is out of stock, we can replace it with another model of the same quality and style. I remain at your disposal for further information. Best regards, Valentina
Reply from A. A.
Thanks for reply but u should inform customer prior to sending a different pair of shoes???? The ones u sent u can have back as this is not my taste of shoes
Show exchanges Hide exchanges -
A. A.
7 Nov 2023
Verified reviewGood site, reliable and fast delivery.
Reply from mariobertulli.co.uk
Thank you for your kind words! We're very pleased to know that you found our site reliable and appreciated the fast delivery. Customer satisfaction is our top priority, and we're here to provide the best service possible. Regards, Valentina
-
A. A.
31 Oct 2023
Verified reviewI thought I was taking a risk ordering expensive shoes without having tried them on. BUT wow, the order arrived much sooner than expected and it is evident that the quality is really superb! These are really stylish and comfortable shoes too. I have already placed a second order!
Reply from mariobertulli.co.uk
Thank you for your wonderful feedback! We're delighted to hear that you are so pleased with your order. We greatly appreciate your positive comments and the fact that you've already placed a second order. We look forward to serving you again and providing you with more high-quality products. Thank you for choosing us! Regards, Valentina
Reviews displayed in chronological order