Go to website
Review Summary
The brand is praised for its fantastic products and exceptional service, with many customers highlighting their long-term satisfaction and product quality.
-
A. A.
7 Mar 2022
Verified reviewEXCELLENT DESIGN AND QUALITY..
-
A. A.
7 Mar 2022
Verified reviewExcellent shoes and service as always!
-
A. A.
15 Feb 2022
Verified reviewSatisified
-
A. A.
18 Jan 2022
Verified reviewAlways great service.. Thank you to another great retailer with the best staff.
-
A. A.
16 Dec 2021
Verified reviewTerrible service, the company does not care about the customer once the sale is made. I will never buy anything from them again. I do not recommend.
-
A. A.
15 Dec 2021
Verified reviewExtremely disappointed, I received my order quickly thanks for that. The problem start when one of the pair shoes was not fit and I wanted to exchange that. I have not ever experienced such a poor customer service. a week ago I sent two email to Ms Magali the only so-called customer service agent I could reach, I have not received any response. They have my money and shoes so I am the one should worried. I was entitled for a free return whatsoever because it was my first purchase, however Ms Magali did not highlight that until I noticed and told her. she did not provide a good instruction for return and procedure. I left 3 complaint messages on their website, but it seems there is no one to listen. I registered with them to carry on with shopping with them for my self and one of my friend but it seems I am not in the right place.
-
A. A.
26 Nov 2021
Verified reviewExcellent shoes and service but cost of delivery to the UK is too high!
-
A. A.
5 Nov 2021
Verified reviewVery prompt delivery
-
A. A.
26 Oct 2021
Verified reviewAll good fast delivery. Merci beacoup mes amis. Salut Doug
-
A. A.
26 Oct 2021
Verified reviewExtremely disappointed. I placed the order on 26/09 and have not received the parcel to date (11/10) which is ridiculous considering I paid £80 on top of the shoe price to cover the customs clearance and delivery. Have gone back on forth with DHL who have attributed this delay to the lack of details submitted on the shipper’s part and being unresponsive despite constant chasing. I have also tried to contact the seller but all in vain. Steer clear guys!
-
A. A.
20 Oct 2021
Verified reviewI placed an order with this retailer a month ago on the 11th September 2021. They shipped the shoes order via DHL who failed to deliver, but instead returned the shoes to this company. It has been 3 weeks and I still have not received my money back. I have now contacted my bank to have this dealt with.
-
A. A.
5 Oct 2021
Verified reviewI don't receive my order,I get message that is in an depot somewhere,I pay for delivery at home,not in any depot
-
A. A.
1 Sept 2021
Verified reviewExcellent shoes and service as always!
-
A. A.
1 Sept 2021
Verified reviewGave me wrong product and then when asked for return, not much information provided on followup response. Thought I could become a regular buyer based on the various options but making me pay for shipping, which is high, for wrong product is ridiculous.
Reply from mariobertulli.co.uk
Dear customer, Thank you for your communication but I am very surprised by your remarks. For the return, I could send you a free return label on simple call or email from you because it is a first order. do not hesitate to contact me for any additional information. Sincerely, Patricia responsable commerciale tèl : 0607930299
Reply from A. A.
The return label, regardless of being first customer, should be free for an order that was not what was paid for. Secondly,no instructions were given not additional information around the matter except the return address.
Reply from mariobertulli.co.uk
Dear Sir, I send you by E-Mail a free return label. You can print it out and stick it on your return. Please note on the return slip if you want an exchange (please also note the name of the new model, the size and the color) or if you want a refund.The return for an exchange model or size, re-shipment will be completely free and at Bertulli expense. Upon receipt of your return shipment in our house, we will immediately make a replacement and reshipment or make a refund. If you have any further question, please don't hesitate to contact me. Best regards, Magalie, your Mario Bertulli-advisor Tel: 00377.92.05.59.25 magalie@charlet.mc
Show exchanges Hide exchanges -
A. A.
5 Aug 2021
Verified reviewEverything is satisfactory thank you
-
A. A.
25 Jun 2021
Verified reviewVery efficient service and delivery, with shoes well presented and protected. The personal note from Seb was a great touch too!
-
A. A.
24 Jun 2021
Verified reviewWow! The quality of the shoes are superb. Extremely well designed and made. Plus very comfortable. Great packaging too. I’ve now ordered three more pairs!
-
A. A.
12 Jun 2021
Verified reviewOrder received on time. Shoes are wonderful. The lady on the Chat conversed in English as I have very little French. I would recommend.
-
A. A.
25 May 2021
Verified reviewLooks good but not so comfortable.
-
A. A.
4 May 2021
Verified reviewDelivery and purchase perfect. I need to exchange the item as i ordered the wrong size
Reviews displayed in chronological order
Contact
Go to website
Certification
