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Review Summary
The brand is praised for its fantastic products and exceptional service, with many customers highlighting their long-term satisfaction and product quality.
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A. A.
24 Oct 2023
Verified reviewIn the pictures of most of your shoes, you don't have the picture of the sole of the shoe. This creates a problem if a person is looking for a shoe with good grip on the icy roads. I would suggest that if you put the picture of the soles of the shoes as well, less customers will be confused on this topic.
Reply from mariobertulli.co.uk
Thank you for writing this feedback! We appreciate your suggestion and we can provide sole pictures for the new models, why not! Thank you for bringing this to our attention. Regards, Valentina
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A. A.
20 Oct 2023
Verified reviewHelpful on line and on the telephone
Reply from mariobertulli.co.uk
Thank you for your kind words! We're delighted to hear that you're satisfied with our customer service. We appreciate your support and hope to continue providing you with excellent service in the future
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A. A.
18 Oct 2023
Verified reviewDelivery is faster than expected.
Reply from mariobertulli.co.uk
Good mornong, Thank you for your kind words! We're delighted to hear you were pleased with the fast delivery. Best regards, Valentina
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A. A.
14 Oct 2023
Verified reviewGreat company
Reply from mariobertulli.co.uk
Good Morning, We appreciate your kind words and are delighted to have you as a satisfied customer. Thank you for your support! Best regards, Valentina
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A. A.
5 Oct 2023
Verified reviewAwaiting delivery
Reply from mariobertulli.co.uk
Delivered 20th septembre 2023. regards, Valentina
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A. A.
13 Sept 2023
Verified reviewI have not received the products yet and no update on shipping has been received !
Reply from mariobertulli.co.uk
Hello, We shipped your parcel on 02 june and it has been delivered on 09 june. I remain at your disposal, regards, Valentina
Reply from A. A.
Thank you but I believe you have only shipped one item and the second item not yet shipped.
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A. A.
7 Sept 2023
Verified reviewI’m very pleased with the service I always get from you
Reply from mariobertulli.co.uk
Thanks for your favorable feedback .Your positive review means a lot to us, and we truly appreciate your support!
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A. A.
27 Aug 2023
Verified reviewFantastic Range of shoes Very fair pricing high quality italian products, quick delivery very happy and i,ll be back for more Alan UK.
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A. A.
16 Aug 2023
Verified reviewThe shoes help me as I have sports injuries on Achilles tendon. But the tax on the shoes is now eye watering and is more than cost of the shoes.
Reply from mariobertulli.co.uk
Hello, Our prices are without VAT precisely to allow customers who purchase outside Europe to pay less. The customs fee (which is beyond our control), are mandatory once the package enters the destination country. Regards, Valentina
Reply from A. A.
Hi, I’m not criticising your prices. I was merely saying the tax is ridiculous which I know is not of your doing. The boots help me with an injury but I think it may be more cost effective to fly to Monaco and collect myself. Regards, Simon Jackson. ( Not Paul Cowell please amend )
Reply from mariobertulli.co.uk
I understand what you mean, I'm sorry about the taxes. But I'm glad you're finding our shoes helpful! regards, Valentina
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A. A.
16 Aug 2023
Verified reviewExcellent customer service, the lady on the phone provided brilliant service. Both the smart shoes and loafers are amazing, great product and service. I would recommend using this company and I will definitely re order again. Thank you
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
16 Aug 2023
Verified reviewI found the website gave me all the information that I needed and found an ideal pair of shoes at a good price. I did not believe the sizing advice given on the website so I spoke to Magalie in customer service who assured me that it was correct and advised me which size I should order. She also agreed that I would be able to return the shoes at no cost if they did not fit. I have just received my shoes and they are indeed a good fit.
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
16 Aug 2023
Verified reviewI have ordered my shoes but still out of stock and there is also delay in shipment.
Reply from mariobertulli.co.uk
Good morning; yes, model Montello as annonced on the web site, is still not in stock, it will be arrived middle of Agust. Your order has been saved and it will be automatically dispatched when shoes are in stock. Regards, Valentina
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A. A.
2 Aug 2023
Verified reviewExcellent service, the shoes are great and offers are excellent
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
28 Jul 2023
Verified reviewOrdering was straightforward as was the cost of shipping. Discount codes worked and confirmation emails received
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
27 Jul 2023
Verified reviewVery good quality comfortable shoes
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
18 Jul 2023
Verified reviewGood offers and fast reply.
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
5 Jul 2023
Verified reviewThe website was extremely convenient and user friendly , allowing me to easily find the perfect shoe style, size and heigh.
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
20 Jun 2023
Verified reviewMy second order surpassed the first from ordering to delivery quality product quality service my rating excellent
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
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A. A.
15 Jun 2023
Verified reviewExcellent service good quality shoes value for money
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support! Best regards, Valentina
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A. A.
9 Jun 2023
Verified reviewi gog the shoes today, they were fantastic and comfortable
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Your review means a lot to us, and we are thrilled to hear that you had a positive experience with our product. Best regards, Valentina
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