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Review Summary
The brand is praised for its fantastic products and exceptional service, with many customers highlighting their long-term satisfaction and product quality.
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A. A.
4 Jun 2023
Verified reviewI must say, I'm thoroughly impressed with the fast delivery of the shoes. Thank you so much for providing excellent service.
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Your review means a lot to us, and we are thrilled to hear that you had a positive experience with our product. Best regards, Valentina
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A. A.
2 Jun 2023
Verified reviewThe service was efficient and easy to reach and the website was easy to use. Staff was very helpful and responded fast to my queries.
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Your review means a lot to us, and we are thrilled to hear that you had a positive experience with our products and services. Best regards, Valentina
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A. A.
2 Jun 2023
Verified reviewProducts seem good, but forget about ordering from UK after BREXIT- customs makes delivery a nightmare!
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We are sorry if you had a problem with delivery, we strive to provide the best possible experience for our customers, and your feedback helps us understand what we are doing right. Best regards, Valentina
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A. A.
2 Jun 2023
Verified reviewProduct look and feel great ,with excellent delivery time
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Your review means a lot to us, and we are thrilled to hear that you had a positive experience with our product. Best regards, Valentina
Reply from A. A.
Hi ,so pleased with the grey ones that I ordered but only just opened the other pair which formed part of the offer and they are not the colour I wanted ,these are red and blue and I requested the sand colour, can this be sorted please
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A. A.
16 May 2023
Verified reviewExcellent web site, easy to order and good offers for 1st time customer and a free gift!
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards Valentina
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A. A.
13 May 2023
Verified reviewGreat Service & Great Shoes
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Best regards, Valentina
Reply from A. A.
Hi,Valentina thats okay Best Regards John
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A. A.
30 Apr 2023
Verified reviewFast delivery to London and great customer service - the shoes are very subtle and look and feel great. I wish they had size 45 pelago trainers as I got 44 and they are a bit small for me but still fit. I will order again
Reply from mariobertulli.co.uk
Thank you so much for your verified review! We greatly appreciate your feedback and support. Your review means a lot to us, and we are thrilled to hear that you had a positive experience with our products. Best regards, Valentina
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A. A.
21 Apr 2023
Verified reviewJust ordered my third pair of shoes and I must say I am always pleased and satisfied with my orders. Great shoes and great service. Thank you.
Reply from mariobertulli.co.uk
Dear Customer, Thanks a lot for your advice ! Best regards, Valentina
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A. A.
7 Apr 2023
Verified reviewVery pleased with my order. Really stylish and comfortable. Thank you very much l.
Reply from mariobertulli.co.uk
Good Morning, Thanks a lot for your notice ! Best regards, Valentina
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A. A.
31 Mar 2023
Verified reviewReturned too big. Cost to return expensive!!!!
Reply from mariobertulli.co.uk
Hi, We are sorry for the return costs price but it does not depend to us. It depend from the career that you chosen to send parcel back. This is not a reason to leave a negative advice. Regards, Valentina
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A. A.
17 Mar 2023
Verified reviewAs a new customer I was highly delighted with the quality of the shoes I ordered and service received. Would certainly recommend
Reply from mariobertulli.co.uk
Dear Miss Margaret, Thanks a lot for your advice, we remain at your disposal ! Best regards Valentina
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A. A.
8 Mar 2023
Verified reviewno remarks its good in quality and in service
Reply from mariobertulli.co.uk
Good morning, Thanks a lot for your advice ! Best regards Valentina
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A. A.
10 Feb 2023
Verified reviewThank you Mario Bertulli I love your shoes
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A. A.
10 Feb 2023
Verified reviewI still have not received my item after ordering twice with no contact from the company! Would not recommend!!
Reply from mariobertulli.co.uk
Good morning, we don't receive any message from you for our customs service. The 2 web orders that you made on 20th january and 26 january are cancelled because payment by credit card doesn't works. We send you 2 mails to inform you that orders was annulled. If you want you can ask to your bank and try again. Anyway we have a customs service to ask assistance. Please contact us for help. Best regards, Valentina
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A. A.
10 Feb 2023
Verified reviewall great
Reply from mariobertulli.co.uk
Dear Matthew, Thank you for leaving your advice! We are very happy that your experience was positive! Hope to serve you soon! Best regards Valentina
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A. A.
10 Feb 2023
Verified reviewExcellent! The boots are really well made and the delivery time was rapid. Very very pleased and I will continue to shop at Mario bertulli
Reply from mariobertulli.co.uk
Dear Matthew, Thank you for leaving your advice! We are very happy that your experience was positive! Hope to serve you soon! Best regards Valentina
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A. A.
28 Jan 2023
Verified reviewAfter owning a pair of these years ago I decided to order a pair the shoe is very uncomfortable so I ordered a size up in a boot so comfy when I tried them on but there seems to be a seem inside across the toe area and very uncomfortable so I have 2 pairs as I have been outside in them so cant send them back
Reply from mariobertulli.co.uk
Dear Customer, Thank you for your review. Don't hesitate to contact one of our assistants so that we can give you the best advice on each model, so you will find the shoe that suits you best. Unfortunately if the shoes are worn we can't take them back. Here are our return conditions: https://www.mariobertulli.com/uk/content/62-how-to-return-a-product Best regards, Magalie, your Mario Bertulli-advisor Tel: 00377.92.05.59.25 magalie@charlet.mc
Reply from A. A.
Yes they have been worn outside as they were comfy when worn in the house, I refuse to let him buy anymore he has already spent nearly £350 best going to a shop and trying in in future
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A. A.
28 Jan 2023
Verified reviewI have not received my order yet.
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A. A.
28 Jan 2023
Verified reviewThe order has been lost I am getting no contact despite sending e mails
Reply from mariobertulli.co.uk
we received your complaint by mail during the week-end when office was closed. A reply from our customers service will be sent to you today with all shipping details. Best regards, Valentina
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A. A.
3 Oct 2022
Verified reviewI have purchased from this company before and have found them efficient with a great product and well worth the money for a quality product
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