Customer reviews for mister-auto.ie

Customer reviews

• 2 / 5

  

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  There is no customer service no way to contact I tried emailing calling to no avail it would be so much better if there was customer service

  Review of 02/06/2021, following an experience of 05/05/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear customer, Thank you for your feedback. We did not receive any email from you. In order for us to be able to help you further, we would kindly ask you to contact the customer service of Mister-Auto, which is available on Monday to Friday from 10 am to 5 pm by telephone, or at any time by email. Please use the 'Contact us' section at the bottom of our website. Thank you in advance. With kind regards The team of Mister-Auto

• 5 / 5

  

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  I'm happy with quality and price. Only delivery I expect faster. My order must be shipped on Tuesday because I buy the parts without discount pay more but shipped was Wednesday same time like I buy with discount.

  Review of 02/06/2021, following an experience of 02/05/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great selection of parts

  Review of 02/06/2021, following an experience of 01/05/2021 by A A. *

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• 1 / 5

  

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  I was guided by the system to buy a certain set of windscreen wipers. These were wrong for my Yaris Vitz. In times of COVID you provide an essential service.

  Review of 02/06/2021, following an experience of 01/05/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  awful service place order pay and then wait 4 6 8 weeks to receive the item

  Review of 02/06/2021, following an experience of 30/04/2021 by A A. *

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  Answer by mister-auto.ie

  

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  Hello, Thank you for your review. We are sorry for the inconvenience. Our customer service will get in touch with you as soon as possible in order to solve the issue. Thank you for the understanding and have a nice day! Mister-Auto

• 2 / 5

  

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  Ordered a pair of shock absorbers would have been handy if they were a pair, two different ones arrived, one correct one incorrect.

  Review of 27/05/2021, following an experience of 29/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear Customer, Thank you for your message. We are sorry that this confusion has occurred. Our customer service will get in touch with you as soon as possible in order to solve the issue. Thank you for the understanding and have a nice day! Mister-Auto team

• 5 / 5

  

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  Parts arrived quickly and well packed.

  Review of 27/05/2021, following an experience of 30/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good service and no problem with returns.

  Review of 27/05/2021, following an experience of 29/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Delivery is very slow, compared to other on line parts suppliers, often taking several days to even pack the parcel. There is frequent confusion as to which is the "drivers side" of the vehicle and incorrectly supplied parts have to be returned and refunded, before reordering the correct item. There is no exchange facility. Further, the numbering scheme used by customer service, when seeking help with an order, is not the same as the order number, or invoice number, or any other user accessible number, making it difficult if you have more than one order in progress. A new niggle, this time, was a Toyota water pump being invoiced as a Lada one. This makes linking invoices to jobs impossible. However, if you have the time and patience to deal with all of this, the prices are very good and the parts, when they eventually arrive, are of good quality. There is currently a promotion that offers free shipping, provided you place your order using the app. The difficulty is, two out of the last three times I placed an order, the app wouldn't work and I had to go back to the laptop to place my order, incurring P&P charges as a result. This is typical Mister Auto performance and I've come to accept that something will go wrong each time I interact with them and adjusted my expectations accordingly. For important, or urgently needed parts, I now know to go elsewhere, but when price is king and time is plentiful, Mister Auto wins every time.

  Review of 27/05/2021, following an experience of 26/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear Customer, Thank you for your feedback. We regret that your order was delivered late. We are striving for improvement and ask for your understanding. Kind Regards, Mister Auto team

• 5 / 5

  

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  Good and reliable service

  Review of 27/05/2021, following an experience of 22/04/2021 by A A. *

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• 5 / 5

  

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  Easy to deal with

  Review of 21/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  A very professional and customer friendly service, would highly recomend!

  Review of 21/05/2021, following an experience of 27/04/2021 by A A. *

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• 1 / 5

  

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  Accepted my order when you didn’t have stock and when package arrived it was in the usual torn state.

  Review of 19/05/2021, following an experience of 15/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear Customer, Thank you for your Ebay feedback. We apologise again that the ordered item was not available at the time of preparing the order for shipment. We will discuss the issue with our logistics department in more detail. If you have any further questions, please do not hesitate to contact us. Yours sincerely, The Mister Auto Team

• 5 / 5

  

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  Good product. Delivered quickly.

  Review of 16/05/2021, following an experience of 22/04/2021 by A A. *

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• 3 / 5

  

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  I was expecting the lot of what was in the picture that was displayed and only received the two rubber mounts

  Review of 13/05/2021, following an experience of 20/04/2021 by A A. *

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• 5 / 5

  

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  Good pricing and fast shipping

  Review of 13/05/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  Everything great .

  Review of 13/05/2021, following an experience of 17/04/2021 by A A. *

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• 5 / 5

  

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  Excellent customer experience

  Review of 12/05/2021, following an experience of 16/04/2021 by A A. *

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• 3 / 5

  

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  2 bulbs was broken 🙁

  Review of 12/05/2021, following an experience of 15/04/2021 by A A. *

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• 2 / 5

  

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  Delivery should have been a few days. Took 10 days. Nodeluvery notice from courier company. Got a failed delivery notice. Went on line and rescheduled the delivery for a specific day... but was delivered a day earlier

  Review of 12/05/2021, following an experience of 15/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear Mr. , Thank you for your feedback. We apologize that your order was delivered late. There was some confusion with the courier. We will discuss the issue in more detail with our logistics department and with our carriers. Kind Regards Mister-Auto Customer Service Team

• 4 / 5

  

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  10 days to deliver. Goes via France, Netherlands, UK, eventually arriving Ireland. Tracked on DPD

  Review of 12/05/2021, following an experience of 14/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  One of items I ordered, on the website described as "Brake disc set (2)", turned out to be one brake disc, obviously packed as a single piece, described as "Brake Disc" on the box, and not a set. Customer service made the grade, and they sent me another "set", asking to return my item only after I confirm that I have received two parts instead of one. Of course, I got another single disc, which made a set of two with the previous one. Problem solved after two extra weeks of waiting. Fair play to the Customer support, thumb down for a mess in the system.

  Review of 12/05/2021, following an experience of 13/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  one part missing from package .(was refunded) . Another part did not fit and got unsatisfactory reply with my query . ended up costing me time and more money to get replacement parts elsewhere.

  Review of 12/05/2021, following an experience of 12/04/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear Mr. , Thank you for your reply. We regret that you did not receive matching parts. However, we would like to point out that in some cases, entering the vehicle data is not sufficient to ensure compatibility of the parts. These only indicate a model series in which different products/versions are installed over time. All these items then appear in our catalogue as intended for the respective vehicle . We wish you a pleasant day! Kind Regards Mister-Auto Customer Service Team

• 4 / 5

  

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  Took much longer to receive order than expected

  Review of 06/05/2021, following an experience of 09/04/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered few times, happened an incident with one of the package, and team from Mister auto replace it in few hours with new products, without too much hassle

  Review of 05/05/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  Great service and prices

  Review of 05/05/2021, following an experience of 06/04/2021 by A A. *

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• 5 / 5

  

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  Great value products!

  Review of 05/05/2021, following an experience of 11/04/2021 by A A. *

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• 5 / 5

  

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  Very efficent

  Review of 05/05/2021, following an experience of 08/04/2021 by A A. *

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• 4 / 5

  

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  All good, but did got 1 wrong filter & the wiper blades was for LHD but i needed RHD, by the origin/delivery country! Did return the items, hope i will get refunded! Otherwise good quality parts & price! Would order again!

  Review of 01/05/2021, following an experience of 01/04/2021 by A A. *

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• 5 / 5

  

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  Excellent range of parts available and keenly priced

  Review of 01/05/2021, following an experience of 03/04/2021 by A A. *

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• 5 / 5

  

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  Easy to use!

  Review of 29/04/2021, following an experience of 02/04/2021 by A A. *

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• 5 / 5

  

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  Been using Mister-Auto for years now,and really excellent service and quality of parts.

  Review of 28/04/2021, following an experience of 31/03/2021 by A A. *

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• 5 / 5

  

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  excellent prompt and efficient service.

  Review of 28/04/2021, following an experience of 31/03/2021 by A A. *

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• 5 / 5

  

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  Easy to navigate through the site,and promotion are good,thanks Mr

  Review of 28/04/2021, following an experience of 29/03/2021 by A A. *

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• 5 / 5

  

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  Very happy with the service arrived fast all the parts are ordered perfect

  Review of 24/04/2021, following an experience of 01/04/2021 by A A. *

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• 5 / 5

  

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  its perfect service. fast and correct. thank you to all of you. great job.

  Review of 23/04/2021, following an experience of 31/03/2021 by A A. *

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• 3 / 5

  

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  Hi I order a coolant tank expansion for ford mondeo 2010,and I got another size and model for another car...For this order I m not Happy about mister auto,that after two weeks waiting...

  Review of 22/04/2021, following an experience of 29/03/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website is so easy to use fantastic products and prices are very competitive

  Review of 21/04/2021, following an experience of 27/03/2021 by A A. *

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• 1 / 5

  

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  After i waited nearly two weeks to get my parts...they come completely wrong. Now i lost the money for transport and i am still with the problem on my car.

  Review of 21/04/2021, following an experience of 25/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear customer, We regret that you have received parts that do not match. However, we would like to point out that in some cases the entry of the vehicle data is not sufficient to ensure compatibility of the parts. These only indicate a model series in which different products/versions are installed over time. All these articles then appear in our catalogue as intended for the respective vehicle. Thanks for understanding. At your disposal, The Mister-Auto team

• 4 / 5

  

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  App & website easy to navigate. Pushed/Incentivised towards app with free shipping over €49. Good range of products & had what I was looking for. Delivery took 2 weeks (France to Ireland). This was clear upfront & the option was there to elect for an earlier date but became cost prohibitve & this was not time urgent maintenance.

  Review of 21/04/2021, following an experience of 25/03/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Used website few times. Always competitive prices. A bit of waiting on delivery (5-8 days to Ireland)

  Review of 21/04/2021, following an experience of 24/03/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  mixed up my order.... took a month to send out the new part... Now mister auto wont reply to my emails

  Review of 21/04/2021, following an experience of 18/03/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear customer, Thank you for your feedback. We apologize once again for the inconvenience. You already received the correct item, but we are still waiting to received the wrong delivered item back. Thank you for your understanding. Sincerely, The Mister-Auto Team

• 5 / 5

  

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  Always best prices

  Review of 21/04/2021, following an experience of 23/03/2021 by A A. *

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• 4 / 5

  

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  Although I got delivered the wrong part a few calls resolved the problem and the operators were very efficient and helpful in solving the mistake. Thanks

  Review of 14/04/2021, following an experience of 19/03/2021 by A A. *

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• 5 / 5

  

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  Big problems with aaps I can't add more items only 2..

  Review of 10/04/2021, following an experience of 10/03/2021 by A A. *

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• 5 / 5

  

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  A

  Review of 10/04/2021, following an experience of 17/03/2021 by A A. *

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• 5 / 5

  

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  Parts arrived on time and as described. Very pleased.

  Review of 09/04/2021, following an experience of 17/03/2021 by A A. *

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• 5 / 5

  

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  Right product and fast delivery

  Review of 09/04/2021, following an experience of 16/03/2021 by A A. *

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• 5 / 5

  

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  Very competitive pricing

  Review of 09/04/2021, following an experience of 12/03/2021 by A A. *

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• 4 / 5

  

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  Good service easy to use online service.

  Review of 09/04/2021, following an experience of 17/03/2021 by A A. *

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• 5 / 5

  

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  Excellent product range value and service. Top class site!

  Review of 09/04/2021, following an experience of 12/03/2021 by A A. *

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• 5 / 5

  

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  Good range of available parts at good prices

  Review of 09/04/2021, following an experience of 14/03/2021 by A A. *

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• 5 / 5

  

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  Always everything all in order 😉

  Review of 03/04/2021, following an experience of 09/03/2021 by A A. *

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• 5 / 5

  

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  Good and on time!

  Review of 03/04/2021, following an experience of 05/03/2021 by A A. *

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• 5 / 5

  

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  Great service

  Review of 02/04/2021, following an experience of 07/03/2021 by A A. *

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• 5 / 5

  

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  very good.

  Review of 01/04/2021, following an experience of 06/03/2021 by A A. *

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• 5 / 5

  

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  Speedy dispatch and delivery

  Review of 01/04/2021, following an experience of 08/03/2021 by A A. *

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• 5 / 5

  

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  All perfect, recommended

  Review of 01/04/2021, following an experience of 06/03/2021 by A A. *

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• 4 / 5

  

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  One of the best European online shops for auto parts

  Review of 31/03/2021, following an experience of 27/02/2021 by A A. *

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• 5 / 5

  

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  Great choice and value

  Review of 31/03/2021, following an experience of 05/03/2021 by A A. *

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• 4 / 5

  

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  Good free shiping for order over 50€

  Review of 31/03/2021, following an experience of 05/03/2021 by A A. *

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• 3 / 5

  

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  Delivery was two days later than expected

  Review of 30/03/2021, following an experience of 03/03/2021 by A A. *

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• 5 / 5

  

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  Quality products, great price, took a little time for delivery but worth waiting for

  Review of 30/03/2021, following an experience of 27/02/2021 by A A. *

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• 5 / 5

  

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  Very good

  Review of 30/03/2021, following an experience of 02/03/2021 by A A. *

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• 5 / 5

  

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  All OK, No problem with find what you needed.

  Review of 30/03/2021, following an experience of 28/02/2021 by A A. *

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• 5 / 5

  

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  positive experience

  Review of 30/03/2021, following an experience of 25/02/2021 by A A. *

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• 5 / 5

  

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  excellent

  Review of 30/03/2021, following an experience of 27/02/2021 by A A. *

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• 1 / 5

  

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  I ordered 2 h4 bulbs and they was broken in packaging

  Review of 30/03/2021, following an experience of 26/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear customer, We regret that the items you ordered were delivered damaged. We will discuss the problem in more detail with our logistics department and with our transporters. With best regards, The Mister-Auto team

• 4 / 5

  

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  Good choice of parts , reliable ,Have Ordered numerous times and no mishaps .good rand of Brands within each category of parts . package costs and delivery is good

  Review of 30/03/2021, following an experience of 05/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very helpful

  Review of 30/03/2021, following an experience of 27/02/2021 by A A. *

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• 5 / 5

  

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  I am happy for choosing ordering my van parts from Mister-Auto, everything went pefect

  Review of 30/03/2021, following an experience of 28/02/2021 by A A. *

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• 1 / 5

  

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  Ordered a front passenger window regulator and got a rear window regulator

  Review of 24/03/2021, following an experience of 19/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear Mr, thank you for your feedback. We regret that you have received an incorrect part. Please contact us via your account in order to help you with the return. Thank you for the understanding and have a nice day! Mister-Auto team.

• 4 / 5

  

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  Good catalogue of parts. Good prices. Could do with quicker delivery and better packaging of parts

  Review of 20/03/2021, following an experience of 19/02/2021 by A A. *

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• 1 / 5

  

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  Indont usually leave reviews but I used there reg checker on there app to find parts that were supposed to fit my car. Both parts arrived separately, 1 after a week, 2nd after 2 weeks. Neither part where compatible with my car. Also, I bought 1 part advertised as "Drivers side" - but the part came from France, which the website doesnt tell you, and Frances drivers side is the opposite side of the car from cars here in Ireland. Summary, - Very slow delivery - Wrong parts - Not Ireland based even with ie on web address - Very slow refund process, still havnt received after returning items.

  Review of 20/03/2021, following an experience of 16/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear customer, Thank you for your feedback We regret that the item you ordered did not fit. We have brought the outstanding refund to the attention of the finance department and the case will soon be processed and you will receive your refund. With kind regards The team from Mister-Auto

• 3 / 5

  

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  Pašol na*ui

  Review of 20/03/2021, following an experience of 20/02/2021 by A A. *

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• 5 / 5

  

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  Very fast and good dealer

  Review of 20/03/2021, following an experience of 24/02/2021 by A A. *

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• 5 / 5

  

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  I saved a small fortune, and top quality parts, never an issue with fitting

  Review of 19/03/2021, following an experience of 18/02/2021 by A A. *

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• 5 / 5

  

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  Ok!

  Review of 18/03/2021, following an experience of 21/02/2021 by A A. *

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• 4 / 5

  

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  Great value for the price, delivery took longer than previous orders, very happy with product

  Review of 18/03/2021, following an experience of 21/02/2021 by A A. *

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• 4 / 5

  

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  Good prices. Delivery times could be improved. Packaging of parts very poor. This is an ongoing problem that I have complained about before.

  Review of 13/03/2021, following an experience of 18/02/2021 by A A. *

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• 5 / 5

  

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  Good, reliable service

  Review of 13/03/2021, following an experience of 15/02/2021 by A A. *

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• 3 / 5

  

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  Excellent Value For Monies.Deliveries Never On Time! Mobile App Over €50 Free Delivery.Orders over €100 Euros on Desktop Computer Delivery Charges Apply Crazy as Desk Top Speeds Up Order Online Order In Half the Time and Gets The Job Done Quicker! Micksgarage Free Delivery on all Orders Over €50 Euros!

  Review of 13/03/2021, following an experience of 17/02/2021 by A A. *

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• 5 / 5

  

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  Easy to use their site to order parts, quick delivery

  Review of 12/03/2021, following an experience of 16/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always very good 👍

  Review of 12/03/2021, following an experience of 13/02/2021 by A A. *

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• 5 / 5

  

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  DPD package was damaged and parts went missing, the issue was resolved straight away by mister auto

  Review of 11/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Great value for money

  Review of 05/03/2021, following an experience of 08/02/2021 by A A. *

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• 2 / 5

  

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  delivery came 3-4 days late and customer service contacted me 5-6 days after my purchase to inform me that one of the item is out of stock! that was very late and terrible service.

  Review of 05/03/2021, following an experience of 04/02/2021 by A A. *

  *Pseudonymized data at the request of the author

  Answer by mister-auto.ie

  

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  Dear Customer, thank you very much for your feedback. Unfortunately, there was an unexpected delay in the logistical processing of your order. Therefore, we could not bring the shipment as quickly as you are accustomed. We are trying to improve this and ask for your understanding. With kind regards, The team of Mister-Auto

• 5 / 5

  

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  hi, great place to get the part you want at the price that suits the wallet, with the help that you need & all delivered by a great dispatch time. This goes for the whole mister auto team including delivery company. thanks

  Review of 05/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Very very very long time before they ship a product. On mick garage I get my order in two days

  Review of 05/03/2021, following an experience of 04/02/2021 by A A. *

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  Answer by mister-auto.ie

  

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  Dear Customer, thank you for your feedback. We regret that your order was sent late. We would like to assure you that such incidents are the exception. We will discuss the issue in more detail with our logistics department and with our carriers. With kind regards, Mister Auto tem

• 3 / 5

  

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  Out of my order, I was sent the wrong item. Where I selected a kit of two break drums and only 1 arrived. I did get a refund for half of the item but meant that I had to go over my local autopart store and buy the other one not to get stuck in the middle of the job. Which at the end of the day, I could have bought everything from the same store and not have to wait for delivery, etc... The worse thing is that they knew they had to ship the two parts but they ran out of stock but instead of letting me know they just decided to send 1, which is what bothers me the most. Other than that, pretty fast delivery and like I said I did get a refunds and an apology which is why I still give it a 3 star rating. All the other parts where exactly what I needed and at a decent price.

  Review of 02/03/2021, following an experience of 06/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super ok .

  Review of 02/03/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good

  Review of 02/03/2021, following an experience of 03/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service.. item arrived on time ...highly recommended..

  Review of 02/03/2021, following an experience of 07/02/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good search facility but one of the parts didn’t fit based on car searched for

  Review of 25/02/2021, following an experience of 26/10/2020 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service

  Review of 22/02/2021, following an experience of 24/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I was impressed with the range of products available. The prices are very competitive but the delivery time was very slow

  Review of 21/02/2021, following an experience of 14/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This review is not for .co.uk but for .ie. As expected ...well done.

  Review of 19/02/2021, following an experience of 26/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All nice

  Review of 17/02/2021, following an experience of 22/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It’s great service, I buy all my car parts from mister auto

  Review of 17/02/2021, following an experience of 21/01/2021 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Overall good experience. Small usability issues with the app. Good prices and delivery on time.

  Review of 17/02/2021, following an experience of 19/01/2021 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order