Customer reviews for motostorm.it

Customer reviews

• 4 / 5

  

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  Lead time is a few days as promised. It's a perfect.

  Review of 21/04/2021, following an experience of 02/04/2021 by SCOTT W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very fast shipping, love the helmet, great quality

  Review of 21/04/2021, following an experience of 06/04/2021 by JUSTINE B. *

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• 5 / 5

  

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  Can't believe how quickly the item shipped from Italy to Colorado. I believe from the day I placed the order to the day I received it was one week. The packaging was fantastic, the product was as advertised. I would certainly do business with this company again.

  Review of 21/04/2021, following an experience of 02/04/2021 by LAYLA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Satisfied and happy, very fast shipping, recommend

  Review of 21/04/2021, following an experience of 06/04/2021 by LOGAN B. *

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• 5 / 5

  

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  Fast and accurate service, great products

  Review of 21/04/2021, following an experience of 03/04/2021 by GORDON C. *

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• 5 / 5

  

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  The service was excellent fast shipping to the US Thanks Guys

  Review of 21/04/2021, following an experience of 01/04/2021 by MANDY K. *

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• 2 / 5

  

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  I Ordered a jacket from them , that no one else had in stock ,because it showed that they had it in stock , i it wasnt and i waited a month for the jacket , .although i have to say when they did get it it took two days to get here from italy , so 2 stars

  Review of 15/04/2021, following an experience of 26/03/2021 by TOBY W. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Motostorm is glad that you have received your order. For this item our site states 7 working days for shipment. We missed that for a couple of days and shipped after 9. The shipment was then delivered three days later.

• 5 / 5

  

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  Great store , great communication, just a shame about the delivery service.

  Review of 15/04/2021, following an experience of 15/03/2021 by ALFIE W. *

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• 4 / 5

  

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  とても良いです。日本語だと嬉しいです。

  Review of 15/04/2021, following an experience of 31/03/2021 by ZACHARY J. *

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• 3 / 5

  

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  Delivery took a long time, cost was reasonable, would use again if time allowed.

  Review of 15/04/2021, following an experience of 30/03/2021 by MARY M. *

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• 5 / 5

  

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  Super service, rapide et conforme à la commande

  Review of 15/04/2021, following an experience of 29/03/2021 by ABIGAIL K. *

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• 5 / 5

  

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  love it

  Review of 15/04/2021, following an experience of 01/04/2021 by VANESSA P. *

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• 4 / 5

  

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  Everything is perfect but the delivery process, it literally took 10 days to get shipped. It would be great if it can be faster.

  Review of 15/04/2021, following an experience of 30/03/2021 by EMMA S. *

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• 5 / 5

  

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  The best site to buy parts for products in the EU and Japanese products not sold in Japan. Please specify which item is the problem if the shipment is delayed.

  Review of 15/04/2021, following an experience of 23/03/2021 by HARLEY W. *

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• 5 / 5

  

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  Hassle free ordering process with reasonable and speedy international shipping.

  Review of 15/04/2021, following an experience of 25/03/2021 by CHRISTOPHER M. *

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• 5 / 5

  

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  Super! 😀 Grazie per il vostro lavoro e puntualità 👍

  Review of 15/04/2021, following an experience of 29/03/2021 by MELISSA S. *

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• 5 / 5

  

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  Great service. I received my Enduristan orders without any problems. Would make another purchase in future

  Review of 15/04/2021, following an experience of 31/03/2021 by JULIA C. *

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• 5 / 5

  

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  The product was shipped quickly and it was a good condition.

  Review of 14/04/2021, following an experience of 25/03/2021 by TRACY S. *

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• 1 / 5

  

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  Was never advised of import duty when the order was placed. Took nearly two weeks to get it delivered to UK and then was advised by Courier service to pay the imports. Kept the product anyway as didn't want to go through the hassle of returning it. Please check where you're ordering from before placing an order and be aware of imports.

  Review of 14/04/2021, following an experience of 10/03/2021 by ADRIAN C. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, We are sorry you're not satisfied with your purchase in our webshop. We let our customers know about import duties for all extra EU countries both in our website - in the Payments webpage - and also in the confirrmation email they receive after the order is finalized. All policies on Motostorm's website provide infromation about shipping costs and all associated fees; we cannot be held responsible for these extra costs, as all the information can be found in our website.

• 1 / 5

  

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  AVOID this seller & STAY AWAY! Do NOT BUY from this company! I purchased very expensive £160 Heated gloves as a Birthday gift for my boyfriend in Nov 20, gloves came 3 weeks late. After 1 month use, right glove stopped working! Completely dead, wouldnt turn on! One month of use only! Seller acknowledges my concern and asked to return it for investigation. Seller didn`t want to provide a full refund, but instead got the gloves opened, yes stitching opened, repair somewhere and seller sent it back me without even notifying me- avoiding a refund or responsibility at all costs! Didn't offer refund at all at any point, completely reluctant to offer monies back although they knew the gloves were faulty, kept making excuses why not to refund - completely un-acceptable seller, bad customer experiend and still no refund! Stay away !!! Go somewhere else! DO NOT BUY HERE! Be warned!

  Review of 13/04/2021, following an experience of 22/03/2021 by LOUIS C. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, we are sorry that you are not satisfied with your purchase. After one month you reported a problem with the gloves that you purchased from Motostorm. As the gloves had been used for one month you agreed with our proposal to send them for repairs under warranty. The gloves are covered by a 2 year warranty and all eventual problems can be resolved within this period. After the gloves were repaired by the producer they were sent back to you as previously agreed. The gloves are now in perfect working order.

• 5 / 5

  

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  Great Seller and excellent producat. Fast shipping and very happy!!!

  Review of 08/04/2021, following an experience of 22/03/2021 by FRED C. *

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• 5 / 5

  

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  Motostorm Italy is my go to place for all my bike related and gear needs. They sell the best stuff in the market and their delivery time is the best. Thank you, Motostrom. You guys always exceed my expectations.

  Review of 08/04/2021, following an experience of 19/03/2021 by EDWARD L. *

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• 5 / 5

  

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  Fantastic price, service and products.

  Review of 08/04/2021, following an experience of 22/01/2021 by AMANDA A. *

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• 4 / 5

  

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  My order was processed and arrived very fast, it was good. But shipping cost was little more expensive than other shop.

  Review of 08/04/2021, following an experience of 19/03/2021 by ALAN G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Smooth transaction and fast delivery considering I'm from Asia Pacific. Customer service was very helpful as well. One suggestion, make sure all product images in the website are updated. Overall, it was a very good shopping experience and will definitely order again.

  Review of 08/04/2021, following an experience of 19/03/2021 by AMBER E. *

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• 5 / 5

  

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  Alles ok

  Review of 08/04/2021, following an experience of 23/03/2021 by PATRICK M. *

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• 5 / 5

  

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  Everything is fine. Good condition, fits perfectly and quick delivery. Really satisfied.

  Review of 08/04/2021, following an experience of 22/03/2021 by LEE R. *

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• 4 / 5

  

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  The product is great, thank you so much Motostorm.

  Review of 08/04/2021, following an experience of 17/03/2021 by LOGAN G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My order was delayed when I thought the item was in stock. I emailed customer service and received a reply the same day offering options for my order. They delivered as promised a couple weeks later.

  Review of 08/04/2021, following an experience of 19/03/2021 by CHRIS J. *

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• 5 / 5

  

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  Best price fast shipping.Answered a email in 2 days.Great Helmet.I'm happy.Will order from again.

  Review of 08/04/2021, following an experience of 19/03/2021 by ZOE B. *

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• 1 / 5

  

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  É muito mau quando se anuncia um produto e se coloca uma fotografia desse produto acoplado a um mais caro. Foi o que aconteceu ao comprar uns ridiculos parafusos para uma bolsa de telemóvel quando aquilo que aparece na foto é a bolsa...

  Review of 08/04/2021, following an experience of 11/03/2021 by RACHEL A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Bom Dia, Na foto do produto que você adquiriu você pode ver o kit de parafusos para a bolsa do telefone. Além disso, tanto no título como na descrição indicamos várias vezes que o produto vendido é o "Kit parafuso para a bolsa" absolutamente não se refere à bolsa. Lamentamos que você não tenha lido e esteja insatisfeito com o produto recebido.

• 5 / 5

  

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  Item is fabulous. However takes a long time for them to ship!

  Review of 24/03/2021, following an experience of 18/03/2021 by CAROLINE R. *

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• 5 / 5

  

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  Amazing Customer Service, Fast Delivery, Good discounts. 5 STARS!

  Review of 23/03/2021, following an experience of 17/03/2021 by LILLY C. *

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• 5 / 5

  

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  Excellent termignoni exhausts with no defects and shipping came on time.

  Review of 23/03/2021, following an experience of 17/03/2021 by ALISON C. *

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• 5 / 5

  

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  Site very easy to navigate, great customer service, overseas delivery in under two weeks. Great experience.

  Review of 23/03/2021, following an experience of 02/03/2021 by AMANDA C. *

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• 4 / 5

  

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  Received in good order just as described.

  Review of 23/03/2021, following an experience of 02/03/2021 by JOSHUA D. *

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• 5 / 5

  

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  Good

  Review of 23/03/2021, following an experience of 17/03/2021 by ALEXANDER R. *

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• 5 / 5

  

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  I was a Little worried about using a supplier outside of UK however ended up with a safe transaction which left me pleasantly satisfied with great communication. Good service. many thanks.

  Review of 21/03/2021, following an experience of 12/03/2021 by AIDEN B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I ordered from Japan. It took about two and a half weeks from the order to ship. It seems that it was out of stock and ordered. The size is XL. My head fits the helmet very well and I'm relieved. I am using Arai Helmet L size (59-60cm). I tried on the AGV in Japan, and my head fits the XL size. The shipment was delayed a little, but I am very satisfied.

  Review of 21/03/2021, following an experience of 15/03/2021 by MOHAMMED W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast and trouble free transaction and delivery!

  Review of 18/03/2021, following an experience of 10/03/2021 by EVIE S. *

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• 5 / 5

  

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  Excellent customer service - thanks (Carol - Customer Care). Highly recommend dealing with Motostorm who also provide an excellent range of products and speedy delivery.

  Review of 18/03/2021, following an experience of 11/03/2021 by RUBY A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you Motostorm! From the time i placed my order till it was delivered. everything was on point. The best part, delivery came earlier than expected. Grazie Mille!!!

  Review of 16/03/2021, following an experience of 08/03/2021 by DENNIS W. *

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• 5 / 5

  

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  excellent buying experience!

  Review of 16/03/2021, following an experience of 08/03/2021 by DAMIEN H. *

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• 5 / 5

  

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  日本からの注文でした。たまたま在庫がある商品だったからなのでしょうが、結果的に4日間での到着は驚きました！また利用させて頂きたいです^^ *****Google translate***** It was an order from Japan. It may be because it happened to be in stock, but as a result, I was surprised to arrive in 4 days! I would like to use the Moto Storm store again ^^

  Review of 16/03/2021, following an experience of 09/03/2021 by JIM J. *

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• 5 / 5

  

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  Everything was excellent and Erika's attention was perfect.

  Review of 16/03/2021, following an experience of 10/03/2021 by JULIE M. *

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• 5 / 5

  

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  FAST SHIPPING! PERFECT PACKING !!

  Review of 14/03/2021, following an experience of 08/03/2021 by LEANNE J. *

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• 5 / 5

  

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  素早い配送で満足しています

  Review of 14/03/2021, following an experience of 08/03/2021 by PAULINE C. *

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• 5 / 5

  

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  日本からの購入 もう何度もこちらで購入していますが、特に問題が起こったことはありません。 メールで問い合わせ（英語）でしてもきちんと返信、回答がもらえます。 日本未発売品や新商品先取りもできて満足度は高いです。

  Review of 14/03/2021, following an experience of 08/03/2021 by CARLIE M. *

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• 5 / 5

  

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  Great service and very satisfied with the purchase.

  Review of 12/03/2021, following an experience of 01/03/2021 by LEAH W. *

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• 5 / 5

  

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  Excellent service. Considering I live down under

  Review of 11/03/2021, following an experience of 03/03/2021 by EILEEN G. *

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• 5 / 5

  

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  Excellent service with great comms

  Review of 11/03/2021, following an experience of 04/03/2021 by HEATHER H. *

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• 5 / 5

  

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  Excellent prices, great customer service communication and fast shipping to Australia

  Review of 09/03/2021, following an experience of 01/03/2021 by STACEY T. *

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• 5 / 5

  

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  Great transaction item is perfect and service quick and informed

  Review of 08/03/2021, following an experience of 02/03/2021 by CHRIS M. *

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• 5 / 5

  

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  Helpful staff and fast shipping, no problems with overseas delivery. Great shopping experience! Thanks

  Review of 08/03/2021, following an experience of 02/03/2021 by MARTIN H. *

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• 5 / 5

  

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  top of the line product, quick delivery

  Review of 06/03/2021, following an experience of 01/03/2021 by GEORGIA R. *

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• 5 / 5

  

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  迅速な対応ありがとうございます。

  Review of 06/03/2021, following an experience of 01/03/2021 by COLIN A. *

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• 5 / 5

  

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  God services

  Review of 06/03/2021, following an experience of 01/03/2021 by ISABEL C. *

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• 5 / 5

  

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  Excellent and very prompt to have delivered the ordered items via international courier to Japan which I could receive within a week from the order.

  Review of 05/03/2021, following an experience of 27/02/2021 by ALICE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Navigating and purchasing on the site was great. I actually received my order a lot sooner than I expected (to the USA). Unfortunately the helmet did not fit me well. I notified Motostorm Customer Service immediately and was told to ship it back for another or a refund. Pretty painless. Thanks Motostorm.

  Review of 04/03/2021, following an experience of 26/02/2021 by TRACY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thanks for the good quality n rapid shipment! I'm satisfied with the product and service!

  Review of 02/03/2021, following an experience of 24/02/2021 by SCOTT R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Choice of products, Service and communication. Motostorm is now my prefered place to purchase motorcycle gear.

  Review of 02/03/2021, following an experience of 23/02/2021 by WENDY J. *

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• 5 / 5

  

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  I ordered a pair of boots from the US because I couldn't find what I wanted in stock here. Motostorm not only had them in stock but had them cheaper including shipping than I could find here, AND they arrived in less than a week. Great experience. Thank you.

  Review of 02/03/2021, following an experience of 11/02/2021 by DAMIEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer for life. Order delivered in the US 2 1/2 days after placed. Great price, and customer service. Thank you so much Motostorm.

  Review of 02/03/2021, following an experience of 24/02/2021 by CHLOE A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was very intuitive. Found exactly the item I was looking for and it was shipped to my home in less than a week. Saving almost $200 dollars over the same out-of-stock item on a domestic supplier's site was icing on the cake. Super-pleased!

  Review of 02/03/2021, following an experience of 24/02/2021 by SIENNA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent I bought my helmet scorpion R1 air and what I liked that from the first step of the purchase they tell you only has in stock to avoid delays in the purchase and the super fast delivery only takes 2 days to arrive from Italy to California USA, recommended% 100>% Motostorm

  Review of 02/03/2021, following an experience of 24/02/2021 by GRANT J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  迅速な対応ありがとう！

  Review of 01/03/2021, following an experience of 20/02/2021 by THERESA S. *

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• 5 / 5

  

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  Fast delivery and low price.

  Review of 01/03/2021, following an experience of 23/02/2021 by BRADLEY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good services

  Review of 01/03/2021, following an experience of 23/02/2021 by LEAH A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great price, quick shipping, thanks.

  Review of 28/02/2021, following an experience of 22/02/2021 by ALAN A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Rapid delivery! Amazing service! Will definitely order again!

  Review of 26/02/2021, following an experience of 20/02/2021 by POPPY K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  注文してから約一週間で手元に届きました。英語は得意ではないのですが、翻訳機能を使って理解できました。(注文後のメールは英語です) 商品の梱包ですが別の国をまたぐので投げられたり蹴られたりされるのかもとか思ってましたが段ボールには凹みや穴も無く綺麗です。 あとは、関税もあります。私の場合はクロネコヤマトの配達員に支払いました。(伝票には関税０円、消費税2300円ってなってる)商品代金は大体44000円くらい。関税は2300円でした。 参考にしていただければ幸いです。

  Review of 26/02/2021, following an experience of 20/02/2021 by PAUL C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Communication with Erika was absolutely outstanding. As a buyer from Canada, she had all the answers to my questions ore purchase of my exhaust A++

  Review of 26/02/2021, following an experience of 05/02/2021 by WILLIAM J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  発注から納品まで対応が早く何の問題もなく届きました。とても満足です。また良い製品があれば利用したいと思います。

  Review of 25/02/2021, following an experience of 19/02/2021 by JOE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ありがとうございます

  Review of 25/02/2021, following an experience of 18/02/2021 by MASON C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered and received my purchase in a week. I cant believe how fast and reasonable the price was. I live in Rhode Island, USA and the shipment came from Italy in a week.

  Review of 25/02/2021, following an experience of 19/02/2021 by CLAIRE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was impressed with the ease of ordering, service, communication and effectiveness of mailing.

  Review of 25/02/2021, following an experience of 19/02/2021 by ETHAN P. *

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• 5 / 5

  

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  fast shippent. very professional

  Review of 25/02/2021, following an experience of 17/02/2021 by TOM W. *

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• 5 / 5

  

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  It was very quick from ordering the item to arrival and the packaging was solid.

  Review of 24/02/2021, following an experience of 18/02/2021 by SOPHIA J. *

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• 5 / 5

  

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  Arrived quickly, no problems, cheers!

  Review of 24/02/2021, following an experience of 17/02/2021 by ADELE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Another pleasant shopping experience. The website is easy to use, the prices are great, and the shipping times, even to the USA are reasonable. I will definitely continue to shop at Motostorm.

  Review of 24/02/2021, following an experience of 11/02/2021 by MILLIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good service, delivered quickly, everything ok

  Review of 24/02/2021, following an experience of 18/02/2021 by LEANNE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It was out of stock, but it will be secured and shipped as soon as possible.

  Review of 22/02/2021, following an experience of 15/02/2021 by KIRSTEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ordered it from Japan and it arrived within two weeks. I would like to use this service again.とても便利に利用させていただきました。また、利用したいと思います

  Review of 22/02/2021, following an experience of 17/02/2021 by JACK P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Awesome, got what I paid for, impressed by the packaging

  Review of 21/02/2021, following an experience of 15/02/2021 by TYLER W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thank you for your prompt and courteous response. I would like to shop at your store again. 迅速かつ丁寧な対応をありがとうございました。 また貴店で買い物をしたいと思います。

  Review of 21/02/2021, following an experience of 15/02/2021 by TANYA S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The price is good for the quality product I purchased and freight price is also reasonable.

  Review of 21/02/2021, following an experience of 15/02/2021 by KEN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent site. Very good descriptions of stock. Fair in price too.

  Review of 19/02/2021, following an experience of 28/01/2021 by JOSEPH R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I got my order shipped to the UAE super quick - These guys are life savers

  Review of 19/02/2021, following an experience of 12/02/2021 by FINLEY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery. Product as expected.

  Review of 19/02/2021, following an experience of 10/02/2021 by EVA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  納品も早く、梱包もきれいでした。また利用したいと思います。

  Review of 17/02/2021, following an experience of 11/02/2021 by CHARLES M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super

  Review of 17/02/2021, following an experience of 11/02/2021 by ANDREW R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have experienced bought items in the motostorm for two times, I'm very satisfied with the quality of the goods ,where it well maintained and the packaging is neat. Delivery using ups is very fast.Only take 1 week working days for delivery. It is highly recommended to buy in motostorm and trusted ...

  Review of 17/02/2021, following an experience of 09/02/2021 by SEAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Motostorm are an excellent company to deal with. They offer a huge range for most models of bikes, at affordable prices. Will be doing a lot of my mods and updates with them.

  Review of 16/02/2021, following an experience of 10/02/2021 by DYLAN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  BEST! Super competitive prices and extreme super fast delivery!! I am in AU and I was hoping to get the order within 2 weeks or so. To my surprise order was dispatched promptly and it arrived within the first week. Delivery fees are on the high end but... it got here fast so that counts...

  Review of 16/02/2021, following an experience of 09/02/2021 by ISABELLA C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Very good service

  Review of 16/02/2021, following an experience of 10/02/2021 by WILLIAM H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing service. Order arrived 2 days before ETA. Loved the boots.

  Review of 16/02/2021, following an experience of 04/02/2021 by SASHA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site navigation was very good, received item here in the USA pretty much to the day it was promised. I had never ordered motorcycle parts from anywhere outside of the USA before so am very happy about a perfect transaction. I will certainly be buying again from Motostorm in the future. Thank you!

  Review of 16/02/2021, following an experience of 09/02/2021 by DUNCAN P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery and in perfect condition. As always..

  Review of 16/02/2021, following an experience of 01/02/2021 by ZACH L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I ordered it from Japan and it arrived within two weeks. I would like to use this service again.

  Review of 16/02/2021, following an experience of 10/02/2021 by ELIZABETH P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great price and delivered as ordered on time!

  Review of 16/02/2021, following an experience of 02/02/2021 by CONNOR C. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order