Customer reviews for motostorm.it

Customer reviews

• 5 / 5

  

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  Excellent service. No hidden costs. I paid exactly what was indicated by Motostorm. It arrived on time and in perfect order. I shall use you again when looking for my next purchase. Thank You.so mutch.

  Review of 30/07/2024, following an experience of 13/07/2024 by JAMES W.

• 5 / 5

  

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  Good price and order arrived to Australia in 3 days. Thank you Motostorm

  Review of 30/07/2024, following an experience of 12/07/2024 by DANIEL G.

• 5 / 5

  

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  This is my third order from Motostorm to Australia, they have been great, Grazie.

  Review of 30/07/2024, following an experience of 11/07/2024 by GENAFFER Z.

• 5 / 5

  

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  As of summer 2024, the euro/yen exchange rate is weak, but the summer sale made it possible to get even better deals. Delivery to Japan is also fast using UPS. In the future, when I find something new that I want, I will pay for the exchange, product price, and shipping fee. Overall, if it's a good deal, I'd definitely use it. Motostorm did a great job with this purchase.

  Review of 30/07/2024, following an experience of 10/07/2024 by TOMONORI K.

• 5 / 5

  

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  Fast service. Good communication. Great prices. Perfect product.

  Review of 30/07/2024, following an experience of 10/07/2024 by STEVE L.

• 5 / 5

  

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  good service

  Review of 30/07/2024, following an experience of 27/06/2024 by YIHANG L.

• 5 / 5

  

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  Great price, fast shipment and delivery. Product arrived in perfect condition.

  Review of 30/07/2024, following an experience of 21/06/2024 by DIMITRIS M.

• 5 / 5

  

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  5 stars

  Review of 30/07/2024, following an experience of 28/06/2024 by M M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent transaction and experience!

  Review of 30/07/2024, following an experience of 09/07/2024 by ABILIO B.

• 5 / 5

  

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  Parfait 👍

  Review of 29/07/2024, following an experience of 09/07/2024 by PASCAL C.

• 5 / 5

  

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  I emailed them about the delay in shipping, but they didn't reply. However, they shipped it right away, so that's fine.

  Review of 29/07/2024, following an experience of 08/07/2024 by T A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Process time for order and shipping was fast and order received on delivery time as promised to Canada. Would recommend this company.

  Review of 29/07/2024, following an experience of 09/07/2024 by SHERI O.

• 4 / 5

  

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  No doy las 5 estrellas simplemente porque la caja de la marca llego algo dañada, pero el casco y todo lo demas esta perfectamente.

  Review of 29/07/2024, following an experience of 09/07/2024 by JAVIER M.

• 5 / 5

  

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  Perfekt gelaufen.. unkompliziert den falsch bestellten Auspuff zurück genommen und sofort den richtigen versendet..gerne wieder

  Review of 29/07/2024, following an experience of 09/07/2024 by GERHARD K.

• 5 / 5

  

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  Another prime example of why I purchase here. I ordered on 7/7; it was processed on 7/8; and I received the item 7/11. That's a stunning quality, hard to find item sent from Italy to Arizona, USA in four total days, and for less money including the shipping than I might expect to pay for it locally. I have had other helmets in the shop with me before and small groups of knowing motorcyclists noticing and asking to examine my helmet. It's a good feeling to have such a great relationship with an honest vendor.

  Review of 27/07/2024, following an experience of 08/07/2024 by MARK H.

• 5 / 5

  

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  Good price, great service, great product and delivered as promised.

  Review of 27/07/2024, following an experience of 08/07/2024 by BOB B.

• 5 / 5

  

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  Great selection, availability and price. Fast shipping. Very happy with Motostorm. Thank you

  Review of 27/07/2024, following an experience of 08/07/2024 by JASON S.

• 5 / 5

  

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  Very easy to order fits like it should really fast shipping totally satisfied

  Review of 27/07/2024, following an experience of 08/07/2024 by PAUL D.

• 5 / 5

  

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  Ordered a Momodesign helmet to be delivered to a greek island. The helmet arrived in a perfect condition within a reasonable delivery delay.

  Review of 27/07/2024, following an experience of 22/06/2024 by ROLAND B.

• 4 / 5

  

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  Good fast delivery, but should also include import tax in pricing

  Review of 27/07/2024, following an experience of 08/07/2024 by DIXI W.

• 5 / 5

  

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  No issues. Shipping to USA was pretty quick. Product was as described, pricing was good.

  Review of 27/07/2024, following an experience of 08/07/2024 by ROBERT B.

• 5 / 5

  

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  It was great the helmet the shipping everything THANKS!!!

  Review of 27/07/2024, following an experience of 08/07/2024 by YAMIL D.

• 5 / 5

  

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  everything was perfect and fit amazing

  Review of 27/07/2024, following an experience of 08/07/2024 by LEE T.

• 5 / 5

  

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  Parfait

  Review of 27/07/2024, following an experience of 08/07/2024 by XAVIER L.

• 5 / 5

  

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  ヨーロッパの多様な製品を扱っています。 この円高にかかわらず価格は安いと思います。 注文量にかかわらず、送料が変わらないのが好感を持てますが、やはり円高の影響で送料が上がってしまったのが、今は残念です。 注文後のキャンセルも素早く行ってもらえました。 製品の不足のパーツもすぐに送ってもらえました。 また利用しようと思います。

  Review of 27/07/2024, following an experience of 06/06/2024 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website loads very quickly. Motostorm has great selection and pricing!

  Review of 24/07/2024, following an experience of 05/07/2024 by BEN L.

• 4 / 5

  

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  everything is great, only one problem is that it comes with a transparent visor

  Review of 24/07/2024, following an experience of 05/07/2024 by JOSIP B.

• 1 / 5

  

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  Horrible customer service. Would not recommend even for the lower price tag.

  Review of 24/07/2024, following an experience of 04/07/2024 by ROHAN T.

• 4 / 5

  

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  Encore une fois votre transporteur UPS ne tient pas ses engagements en termes de livraison. Il y a toujours un problème.

  Review of 24/07/2024, following an experience of 05/07/2024 by MICHEL L.

• 4 / 5

  

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  Arrived quickly Unfortunately, it arrived before the arrival email and I wasn't prepared to pay the customs duties.

  Review of 24/07/2024, following an experience of 04/07/2024 by TETSUYA M.

• 5 / 5

  

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  Perfect and very easy to use! Thank you for your help!

  Review of 24/07/2024, following an experience of 04/07/2024 by TROY M.

• 5 / 5

  

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  Fast delivery and a nice price! I bought a helmet and the description was excellent and the size perfect!

  Review of 24/07/2024, following an experience of 03/07/2024 by TONY G.

• 5 / 5

  

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  Item arrive here in the philippines in good conditon well packed no issues

  Review of 24/07/2024, following an experience of 03/07/2024 by JACINTO M.

• 5 / 5

  

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  Always get the order right. Always new and as advertised. Quick shipping to US.

  Review of 24/07/2024, following an experience of 02/07/2024 by LEWIS B.

• 5 / 5

  

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  I am happy with this racing suit.

  Review of 22/07/2024, following an experience of 02/07/2024 by N T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The product was packed well and the delivery was super fast. Than you :)

  Review of 22/07/2024, following an experience of 04/07/2024 by NEIL R.

• 5 / 5

  

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  Fast delivery and easy to track, thank you !

  Review of 22/07/2024, following an experience of 04/07/2024 by ELHADI B.

• 5 / 5

  

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  Seriously awesome. Received my order in less than a week in a beautiful double box. Highly recommend.

  Review of 22/07/2024, following an experience of 04/07/2024 by DAVE M.

• 5 / 5

  

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  Love shopping with this website best prices and fast shipping ass long as it’s in stock and always a nice sale for holidays

  Review of 22/07/2024, following an experience of 03/07/2024 by HECTOR M.

• 5 / 5

  

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  Produit conforme à la description, très satisfait du site, livraisons un longue. Je recommande le site.

  Review of 22/07/2024, following an experience of 01/07/2024 by SÉBASTIEN D.

• 5 / 5

  

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  I couldn't believe how quickly I received my item.

  Review of 22/07/2024, following an experience of 02/07/2024 by ISHII-SAN K.

• 5 / 5

  

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  Everything went perfekt. Thx

  Review of 22/07/2024, following an experience of 03/07/2024 by VOLKER S.

• 5 / 5

  

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  Commande arrivée très rapidement, suivi UPS. Casque conforme à la description. Parfait pour mon achat

  Review of 22/07/2024, following an experience of 04/07/2024 by DENIS B.

• 5 / 5

  

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  Shipped when they said it would and delivered the same week even with a holiday week. Their prices were way better than other deals I had looked into.

  Review of 22/07/2024, following an experience of 03/07/2024 by T P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  First i thought it is horrible...but at the end i am very happy with motostorm

  Review of 22/07/2024, following an experience of 03/07/2024 by ANDREAS S.

• 5 / 5

  

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  Great fast shipping

  Review of 22/07/2024, following an experience of 28/06/2024 by TERRY B.

• 4 / 5

  

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  There was a delay in sending me the item - I believe down to delay from the supplier - but arrived ok.

  Review of 22/07/2024, following an experience of 02/07/2024 by RAFAEL A.

• 5 / 5

  

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  Gut verpackt, schnelle Lieferung.

  Review of 22/07/2024, following an experience of 01/07/2024 by PETER W.

• 2 / 5

  

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  I ordered a motorcycle airbag jacket back in April. I was to be delivered in 10 days. I received no communication from Motostorm except for annoying advertising emails - but no jacket. After 4 weeks I inquired on line with no response. After 6 weeks of no communication or jacket delivery, I was concerned that Motostorm was a SCAM. I again reached out to them inquiring if they were real, or had stolen my money (>600EU). Only after my 2nd email and 6 weeks did I get a response from Motostorm that the vendor had an extensive production delay. Now 3 months later, I am due to receive the jacket that I ordered tomorrow. Motostorm needs to actively and recurrently notify customers of any delays in completing orders. DJG,MD United States

  Review of 22/07/2024, following an experience of 02/07/2024 by DAVID G.

• 5 / 5

  

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  Quick and affordable way to get a helmet that was sold out locally. Really happy with experience and the helmet.

  Review of 22/07/2024, following an experience of 02/07/2024 by LUCIANO C.

• 5 / 5

  

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  Great pricing fair shipping. Customer service very quick to respond to questions. Hopefully my exhaust system clears California customs.

  Review of 22/07/2024, following an experience of 04/07/2024 by TERENCE D.

• 5 / 5

  

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  Best selection of all gear and best prices!

  Review of 22/07/2024, following an experience of 02/07/2024 by EVAN J.

• 5 / 5

  

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  Fast shipping!

  Review of 22/07/2024, following an experience of 04/07/2024 by MARSHALL H.

• 1 / 5

  

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  I've ordered a helmet which came in time. No issues with delivery, but what I received was not what I ordered. I purchased the helmet in size M, which on their website, under sizing guide, was showing 57-58cm. I ordered it thinking that's what I'm going to get, but when the helmet came, all I checked was a tag inside a helmet. The tag was showing M, so I thought "great. Excellent service". I didn't check the numbers next to the letter M. After a month I got another helmet (different brand and different shop) and this new helmet was tight. Wanted to compare sizes, so I looked at the tag of my first helmet and the numbers were showing 59-60cm,size M. Not what motorstorm website was showing. So, I got larger helmet than I wanted, because of their sizing guide mistake. On helmet manufacturer's website sizing is correct... Size M is 59-60cm and size S is 57-58cm. Motorstorm sizing is wrong. I've sent them an email yesterday, so I'll wait and see how they'll handle it. Hopefully, they'll resolve it, so everyone is happy.

  Review of 22/07/2024, following an experience of 09/04/2024 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Part that I required was easy to find. Great price and order was shipped straight away. Delivery was very quick also. Great experience

  Review of 21/07/2024, following an experience of 01/07/2024 by JOHN F.

• 3 / 5

  

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  The product description says "We can ship within 7 days," but it's almost always delayed. It makes sense if you think about it twice as long.

  Review of 21/07/2024, following an experience of 01/07/2024 by YASUO O.

• 5 / 5

  

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  After placing the order, it was shipped immediately and I received it four days later in Asia, so I am very satisfied.

  Review of 21/07/2024, following an experience of 01/07/2024 by KENICHI N.

• 5 / 5

  

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  Very good selection of needed gear. Delivery is fast ( from Italy faster than from US i.e. across the boarder) and reliable. Product received is always at good size i.e. exactly what was ordered. Not my first time using Motorstorm and I will use it in the future! Best service ever!!!

  Review of 21/07/2024, following an experience of 01/07/2024 by KIRILL D.

• 5 / 5

  

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  Great service and Price. Will definitely be back.

  Review of 21/07/2024, following an experience of 01/07/2024 by THOMAS C.

• 2 / 5

  

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  Please improve this as the estimated shipping date has never been met.

  Review of 21/07/2024, following an experience of 01/07/2024 by M M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Delay！Delay! Despite of "in stock" on the Homepage. No quick action to my email of confirmation. It took more than one month to deliver to Japan. It was too late to fix my bike.

  Review of 21/07/2024, following an experience of 01/07/2024 by SHUYA T.

  Answer by motostorm.it

  

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  Hello, Thank you so much for taking the time to leave us feedback. We are sorry that the item was not shipped on schedule. Unfortunately there was a stocking delay. The item was ordered from the producer, as soon as it arrived from them it was shipped.

• 5 / 5

  

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  Excellent super fast!!

  Review of 21/07/2024, following an experience of 01/07/2024 by EDUARDO C.

• 5 / 5

  

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  Thank you so much for your polite response and the great deal. I received the item and it's good quality and condition. So I really love it and treat it. I'm looking forward to see you and your nice item.

  Review of 19/07/2024, following an experience of 28/06/2024 by JUN H.

• 5 / 5

  

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  Perfekt Service and communication! Grazie

  Review of 19/07/2024, following an experience of 21/06/2024 by BERND K.

• 5 / 5

  

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  Great price on new helmet and quick shipping.

  Review of 19/07/2024, following an experience of 28/06/2024 by BRAD H.

• 1 / 5

  

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  I order a small Helmet , I received an XSmall. The interior lining was small , so it doesn’t fit in the helmet properly. The shell was an x small so I’m not able to wear it. Doesn’t ha e sticker at the back with certification. I’m still waiting an answer from them.

  Review of 19/07/2024, following an experience of 29/06/2024 by VERONIQUE C.

  Answer by motostorm.it

  

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  Hello, thanking you for your feedback. The helmet that we sent you has 4 different outer shell sizes (XS-S/ M/ L/ XL-XXL). The XS and S have thwe same shell size for fitting the only thing that changes is the size of the liner. The certification is sewn into the chinstrap. There is a label. You have been contact by customer service, please check your inbox.

  Answer by Veronique C.

  

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  My others shoei helmet are all small and they fit on my head. They have a sticker small in the shell. This on said x small and it’s to small. If an other websiite of yours said that’s the same size for xs and s. Ok your site , we can buy each size separately and in your chart is not the same size

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• 5 / 5

  

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  I usually do not write reviews but the experience was exceptional. The product was received within 4-5 days instead of the estimated 2-3 weeks. Great service, I would gladly order from here again.

  Review of 16/07/2024, following an experience of 26/06/2024 by ANDREW P.

• 5 / 5

  

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  I love everything about this company and I’ll keep spending thousands with them is how much I like them

  Review of 16/07/2024, following an experience of 27/06/2024 by MOSES Q.

• 3 / 5

  

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  Die Lieferung war ja noch ok (von der Lieferzeit her), aber das Packed kam ganz verissen an, als ob es herumgeworfen wurde, enttäuschend von FedEx

  Review of 16/07/2024, following an experience of 26/06/2024 by ALAN L.

• 4 / 5

  

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  It took a bit longer for my parcel to be send, but when I called for information, they were polite and reassuring. And my parcel arrived yesterday! Me very happy 😎 PS. At least they pick up the phone, that's something you can't say about some other companies. 👌

  Review of 16/07/2024, following an experience of 27/06/2024 by P H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had difficulty finding a face shield for my helmet. But, Motostorm had the part I wanted. I was hesitant to order the part from Europe, but I did. I ordered it and it was delivered in a timely fashion. Thank you Motostorm!

  Review of 16/07/2024, following an experience of 26/06/2024 by JOSEPH S.

• 5 / 5

  

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  Purchased a HJC helmet that was unavailable in the states. I was a bit worried as there were a few poor reviews, but I will happily and gladly report that not only did I receive the exact helmet ordered, it came faster than expected (just as fast as domestic) and had tracking confirmation the whole way. Highly recommended, will shop with Motostorm again!

  Review of 16/07/2024, following an experience of 28/06/2024 by DT T.

• 5 / 5

  

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  I have always had a good experience with Motostorm

  Review of 16/07/2024, following an experience of 28/06/2024 by CLYDE C.

• 5 / 5

  

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  Super fast.

  Review of 16/07/2024, following an experience of 26/06/2024 by RENATO K.

• 5 / 5

  

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  Much faster delivery than I expected, well done!!

  Review of 16/07/2024, following an experience of 27/06/2024 by SOL F.

• 5 / 5

  

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  Very clear and simple. Very satisfied with my purchase.

  Review of 16/07/2024, following an experience of 26/06/2024 by JEAN-PHILIPPE B.

• 5 / 5

  

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  Very good service, fast shipment, will buy again

  Review of 16/07/2024, following an experience of 24/06/2024 by DEJ C.

• 5 / 5

  

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  It arrived sooner than expected.

  Review of 16/07/2024, following an experience of 26/06/2024 by JŪN S.

• 5 / 5

  

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  Easy to order and super fast shipping

  Review of 16/07/2024, following an experience of 27/06/2024 by MARK T.

• 5 / 5

  

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  Order received in a few days

  Review of 16/07/2024, following an experience of 27/06/2024 by EDWARD T.

• 5 / 5

  

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  It's great,... delivery time is respected, quality, you're the best, thanks & see you next time

  Review of 16/07/2024, following an experience of 28/06/2024 by DIDIER V.

• 5 / 5

  

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  Muy bueno, rapido informado

  Review of 16/07/2024, following an experience of 25/06/2024 by A B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very quick shipment and delivery. Item received in 3 days considering I live in Hawaii. Thank you.

  Review of 16/07/2024, following an experience of 28/06/2024 by CAROL C.

• 3 / 5

  

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  Delay in delivery, had to ask before it was finally sent.

  Review of 16/07/2024, following an experience of 10/06/2024 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  In my opinion the complete Process was not well organized, My order took more than 3 month instead of 7 days delivery… My order came home and it was broken I had to fix it because Idid‘t want to send it back because you take ages for everything! I‘ll nerver order again at your page, I‘m sorry! There is one star because I can‘t give you zero.

  Review of 16/07/2024, following an experience of 24/06/2024 by RAMON H.

  Answer by motostorm.it

  

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  Thanking you for your feedback, we are sorry if you were not satisfied with our service. Unfortunately there was an unexpected delay in production and because of this shipping was delayed. A comunication had been sent to inform you about the long lead time. Please be kindly reminded that order cancellation is always possible any time prior to shipping. The item you have received arrived to us directly from the production plant of the brand. Should there be any manufacturing defects the question can be dealt with very quickly, as the after sales process follows different rules than the ordering process. In that case of a production defect we advise our clients to get in contact with customer care to open a warranty claim so as the problem can be resolved as soon as possible. Be advised that any intervention made on a faulty item may void the products warranty.

• 5 / 5

  

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  I'm very satisfied

  Review of 16/07/2024, following an experience of 16/06/2024 by DAVIDE P.

• 5 / 5

  

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  Fast shipping and well-packaged item at a great price!

  Review of 16/07/2024, following an experience of 12/06/2024 by THOMAS J.

• 2 / 5

  

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  Hello, Everything all right until the shipping by UPS. It had to be delivered last week. It was on the way and near my place. During the day the informations change. Today, no more information. In the past I already have really bad and poor experience with UPS. I hope they don't lost the shipping again, it is too long. The risk is I order the part in an other place and I return what I order to you. My personal advise is to stop working with UPS.

  Review of 16/07/2024, following an experience of 24/06/2024 by M N. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, thanking your for your feedback. We are sorry that you have had these issues with your shipment. Can you please contact our customer care service so as we can assit you. andrea@motostorm.it

  Answer by M N

  

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  Hello, I'm glad to be able to tell you that UPS finally brings me the shipping. So, my experience with Motostorm is quite excellent ! It is always painful to receive something taking into account by UPS in Belgium. (Often complicated experience) Best regards, Maxime Nguyen Dinh

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• 5 / 5

  

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  The order took a while to fulfill but that was a supplier issue. Motostorm replied to my emails promptly. Once shipped the package arrived very quickly considering the distance. I would order from them again and I am telling friends to do the same because they have great prices!

  Review of 16/07/2024, following an experience of 20/06/2024 by ROBERT R.

• 5 / 5

  

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  I recently purchased a motorcycle helmet for delivery to my home in Edmonton, Alberta. The helmet was received 10 days after placing the order online with no issues. Saved about 30% on the cost when compared to purchasing locally.

  Review of 16/07/2024, following an experience of 21/06/2024 by MIKE J.

• 5 / 5

  

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  海外通販として日本から使用しましたが、対応も良く安心して使えると思いました。 I ordered it from Japan and it was very easy to use.

  Review of 16/07/2024, following an experience of 24/06/2024 by YŪKI F.

• 5 / 5

  

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  Quick shipment. Items came as described. Very competitive prices.

  Review of 16/07/2024, following an experience of 19/06/2024 by ADAM D.

• 5 / 5

  

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  I received my order in less than a week. I will shop again with Motostorm.

  Review of 13/07/2024, following an experience of 25/06/2024 by AYYAD A.

• 5 / 5

  

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  Super fast shipment and delivery. Great price, product arrived in perfect condition.

  Review of 13/07/2024, following an experience of 25/06/2024 by JEFF J.

• 5 / 5

  

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  Excellent

  Review of 13/07/2024, following an experience of 26/06/2024 by ALI A.

• 5 / 5

  

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  Very good service

  Review of 13/07/2024, following an experience of 25/06/2024 by M A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  perfect seller, very fast shipping, thanks!

  Review of 13/07/2024, following an experience of 25/06/2024 by ERIC M.

• 5 / 5

  

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  Fast and great prices

  Review of 13/07/2024, following an experience of 24/06/2024 by BRIAN M.

• 5 / 5

  

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  Todo perfecto

  Review of 13/07/2024, following an experience of 24/06/2024 by JUAN M.

• 5 / 5

  

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  Thank you , quiq delivery to uk , for my mivv exhaust

  Review of 13/07/2024, following an experience of 24/06/2024 by GEORGE A.

Reviews displayed in chronological order