Customer reviews for motostorm.it

Customer reviews

• 5 / 5

  

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  Excellent customer service and fast delivery

  Review of 09/11/2022, following an experience of 19/10/2022 by A A. *

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• 5 / 5

  

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  迅速な対応ありがとうございました。希望の商品がすぐに届いてとても満足しています。機会があればまた利用させていただきます。

  Review of 09/11/2022, following an experience of 19/10/2022 by A A. *

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• 5 / 5

  

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  Package came undamaged and extremely fast! The liner I purchased fits no problem and I am completely satisfied!

  Review of 09/11/2022, following an experience of 21/10/2022 by A A. *

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• 4 / 5

  

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  I don’t do reviews

  Review of 09/11/2022, following an experience of 19/10/2022 by A A. *

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• 5 / 5

  

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  Die Ware ist einwandfrei, guter Preis, alles in Ordnung !

  Review of 09/11/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Very good customer service deliver on time

  Review of 09/11/2022, following an experience of 20/10/2022 by A A. *

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• 5 / 5

  

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  Not my first time going through you guys but always great delivery time and quality products definitely can trust.

  Review of 09/11/2022, following an experience of 20/10/2022 by A A. *

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• 5 / 5

  

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  Very fast delivery, great product 👍🏼

  Review of 09/11/2022, following an experience of 19/10/2022 by A A. *

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• 5 / 5

  

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  I have ordered numerous items from Motostorm over the years and cannot fault their competitive pricing and also their level of service is outstanding, particularly when it comes to shipping the products to you. I have found their international shipping to Australia faster than our local postal service. Keep up the good work.

  Review of 09/11/2022, following an experience of 20/10/2022 by A A. *

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• 5 / 5

  

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  Ease of purchasing from the site. Quality, credibility and speed of sending the order

  Review of 09/11/2022, following an experience of 23/10/2022 by A A. *

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• 5 / 5

  

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  Ordering was easy and delivery was fast.

  Review of 09/11/2022, following an experience of 20/10/2022 by A A. *

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• 5 / 5

  

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  Wonderful an excellent helmet !

  Review of 08/11/2022, following an experience of 19/10/2022 by A A. *

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• 1 / 5

  

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  I have just bought this latest modular HJC i100 helmet from this company but unfortunately does not fit me well... I think it may be defective.... but I can not return it from the USA. So I am stuck with it! If you live in the USA make sure you check returns and warranty policy before you spend your money on this place. What it looked like a good deal turned out to be a big loss for me!

  Review of 08/11/2022, following an experience of 19/10/2022 by A A. *

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  Answer by motostorm.it

  

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  We are sorry you are not satisfied with your purchase in our webstore. You have not contacted us informing us of any defective items and it is possible to return the order within 30 days after it has been delivered from all Countries. On the website we indicare a list with the destination countries and also all those which have the Free return option: https://www.motostorm.it/en/destinations.html Furthermore the Return Policy is available in the website for everybody to read before placing an order: https://www.motostorm.it/en/return-policy.html You can send us an email with a Warranty request and if the helmet is indeed defective we will indicate how to proceed.

  Answer by A A

  

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  I am not sure is defective , but sure looks that way to me. It has some plastic gear exposed on the left side...and it fits too tight on my temples. I have been wearing L helmets for ever, but this one hurts my head! So, can I return it from here in the USA if I pay for the shipping, and you will reimburse me? I would like to do that, but probably is going to be to expensive....

  Answer by motostorm.it

  

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  Hello, check your inbox yuo have been contacted by customer service.

  Answer by A A

  

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  Yeah...nothing new there! To ship it back is very expensive, and with the risk to loose the helmet and the money...I stand with my revue. I am stuck whit it. There is not much I can do about it.But I want other people here in the USA to know about this!

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• 5 / 5

  

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  Motostorm shipped my order promptly, I experienced some delays in shipping due to customs, but it's not on Motostorm. The item I ordered was in perfect condition, adequate packaging and exactly matched the product description and size. I'm very happy with my purchase and I will order from Motostorm again.

  Review of 08/11/2022, following an experience of 03/10/2022 by A A. *

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• 5 / 5

  

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  Great website. They ship my item so quickly

  Review of 08/11/2022, following an experience of 20/10/2022 by A A. *

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• 5 / 5

  

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  Excellent service! Thank you!

  Review of 08/11/2022, following an experience of 19/10/2022 by A A. *

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• 5 / 5

  

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  This was a first time purchase for me from Motostorm, all I can say is wow, wow, wow! I ordered a helmet Sunday and recieved an email confirmation that evening. The next morning I received another email with a tracking number. I received my new helmet Wednesday! I couldn't be happier that I purchased from them and the LS2 helmet is exactly what I was looking for at a great and very competitive price. I would not hesitate to order from them again. Thank you so much for a great purchase experience.

  Review of 08/11/2022, following an experience of 16/10/2022 by A A. *

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• 1 / 5

  

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  Lots of problems with orders no help resolving problems and just a bunch of static and email exchanges. I would never do any business with this company again and they have a lot of sub businesses that are all mass confusion. When something goes wrong nobody helps never ever again. This one has prompted me to cancel all accounts including PayPal

  Review of 07/11/2022, following an experience of 19/09/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hello, we are sorry that you are not satisfied with our service. There was a delay with shipping due to stocking. However the goods were shipped and delivered. You have been contacted twice by our customer service and have received all required information about your order. We disagree when you mention sub businesses, Motostorm is an unique webshop that sells internationally.

  Answer by A A

  

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  Thank you for your response please send me return information I just want to return this exhaust. Thank you Gary

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• 5 / 5

  

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  Outstanding craftsmanship, best helmet yet!

  Review of 07/11/2022, following an experience of 18/10/2022 by A A. *

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• 5 / 5

  

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  First time doing business with you guys, YOU ARE THE GREATEST MOTO ENTHUSIAST COMPANY 👍, AND OF COURSE, AN EXCELLENT CUSTOMER SERVICE! GODSPEED,,,AND THANKS FOR MY NEW SIDI BOOT'S, I LOVE THEM!

  Review of 04/11/2022, following an experience of 17/10/2022 by A A. *

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• 1 / 5

  

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  I was not pleased to find out that motostorm has removed the sprint filter that is supposed to come in the package with my order. I feel that they tricked me by not suggesting it in the description. But the part number from Termignoni includes this filter and the instructions include it in the inventory of the package. This is a $250.00 part that I will now have to order and wait for because the upmap is designed to be used with the filter. Due to this deception I will not order anything more from you and I cannot recommend you to anyone else.

  Review of 04/11/2022, following an experience of 12/10/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Hi, we are sorry for the misunderstanding. The product you have ordered on our website arrives directly from Termignoni. They have decided not to include the sprintfilter any more in the exhaust they send us. Indeed on our website it is not mentioned that the sprtinfilter is included because it is not any more. They say it is already mounted on all new Panigale. However if yours should not be provided already with the filter, you can purchase it separately. The code for standard filter is PM160S for Ducati Panigale V4/S/SP 1100 (2018-2022) at 70.40€, or the carbon one PM160SF1-85 at 199€.

  Answer by A A

  

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  Thank you for your response. I have purchased the carbon one from another supplier. I am unable to use my motorcycle while awaiting its arrival. My v4 is a 2019 and it's filter is choking the system. I think that termignoni should also remove it from. The packing list in the instructions and other sites offering the same exhaust should remove it from their sale page as well.

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• 5 / 5

  

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  Fast response, adequate packaging, great job!

  Review of 04/11/2022, following an experience of 16/10/2022 by A A. *

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• 5 / 5

  

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  Fast delivery, fits perfect

  Review of 04/11/2022, following an experience of 16/10/2022 by A A. *

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• 5 / 5

  

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  Shipping was fast and the product was in perfect shape.

  Review of 04/11/2022, following an experience of 15/10/2022 by A A. *

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• 4 / 5

  

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  Good and fast delivery for a product that was manufacture long time a go

  Review of 04/11/2022, following an experience of 17/10/2022 by A A. *

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• 5 / 5

  

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  Good fast shipping and a pleasure to deal with; I’ll do more business with you in the future! thanks John

  Review of 04/11/2022, following an experience of 17/10/2022 by A A. *

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• 5 / 5

  

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  Delivery was delayed but I guarantee it said backorder and I was just too excited to find the exhaust I wanted on sale as soon as they got it I got it 3 days later and couldn't be happier

  Review of 04/11/2022, following an experience of 13/10/2022 by A A. *

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• 5 / 5

  

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  Great Prices. Prompt delivery. I got my Givi Top Case within 4 days of ordering - all the way from Italy.

  Review of 04/11/2022, following an experience of 17/10/2022 by A A. *

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• 1 / 5

  

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  no me llego el producto a mi domicilio y todavia no puedo retirarlo de la aduana porque no se quien se olvido de cargar un dato mio y para poder hacerlo me quieren cobrar mas del doble de lo que pague por el. TODO MUY MAL

  Review of 04/11/2022, following an experience of 12/10/2022 by A A. *

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  Answer by motostorm.it

  

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  Lamentamos mucho el inconveniente causado por este retrazo en la entrega. Hemos contactado Fedex para entender cual es el problema con su pedido - ya que no nos han contactado ellos para indicar algun problema. Enviamos todo con las informaciones completas que usted nos indicò cuando finalizò la compra. Le enviaremos un correo electronico cuando tengamos mas informacioòn.

• 5 / 5

  

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  Excellent service and price and saved me lots on import duty.

  Review of 04/11/2022, following an experience of 18/10/2022 by A A. *

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• 5 / 5

  

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  Best helmet store I known! Thanks

  Review of 04/11/2022, following an experience of 18/10/2022 by A A. *

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• 5 / 5

  

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  Everything perfrkt

  Review of 04/11/2022, following an experience of 17/10/2022 by A A. *

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• 5 / 5

  

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  Super fast shipping, Flawless service.

  Review of 04/11/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Very fast shopping and good pricing. Thanks!

  Review of 04/11/2022, following an experience of 16/10/2022 by A A. *

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• 5 / 5

  

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  Everything was (5 star) thank you! I would highly recommend! 10/22/2022.

  Review of 04/11/2022, following an experience of 17/10/2022 by A A. *

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• 5 / 5

  

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  Very very nice items. Thankyou company!

  Review of 04/11/2022, following an experience of 16/10/2022 by A A. *

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• 3 / 5

  

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  L'esperienza con motostorm.it è stata positiva, sia per quanto riguarda la procedura d'ordine che per la velocità con la quale ho ricevuto il prodotto. Unico punto negativo è che per le spedizioni usano UPS che applica delle tariffe assurde per lo sdoganamento rispetto ad altre ditte di spedizione (io abito in Svizzera). Suggerisco caldamente a motostrom.it di cambiare spedizioniere.

  Review of 04/11/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Great price, reasonable shipping to US from ITA, product as described.

  Review of 04/11/2022, following an experience of 30/09/2022 by A A. *

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• 5 / 5

  

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  Very good. Fast shipping to the US. Excellent products. A small tip for installing the rack: you may want to loosen your passenger pegs to tighten the rack's mounting points at the passenger pegs.

  Review of 04/11/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  very nice!

  Review of 04/11/2022, following an experience of 06/10/2022 by A A. *

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• 5 / 5

  

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  Great price Fast shipping to US. Great customer service.

  Review of 04/11/2022, following an experience of 16/10/2022 by A A. *

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• 5 / 5

  

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  Items shipped and delivered correctly and in reasonable time.

  Review of 04/11/2022, following an experience of 06/10/2022 by A A. *

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• 4 / 5

  

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  Good.. Order was little late as had to order it in.. But happy with my purchase, will order again from them

  Review of 28/10/2022, following an experience of 13/10/2022 by A A. *

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• 5 / 5

  

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  Very fast response to email & shipping. 2 thumbs up, will do some shopping again soon.

  Review of 28/10/2022, following an experience of 13/10/2022 by A A. *

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• 5 / 5

  

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  good done

  Review of 28/10/2022, following an experience of 13/10/2022 by A A. *

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• 5 / 5

  

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  This is my second purchase from Motostorm(Givi cases), I’m extremely happy with the delivery times as well as the product prices. Would higher recommend!

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Darksome & Visor arrived safely sooner than I expected. It is a very good and cool product. It came with a bonus. Thank you very much. If you are considering it, you can rest assured. Please take advantage of it. Darksome＆Visor思っていたより早く無事に届きました。とても良くかっこいい商品です。おまけがついていました。ありがとうございました。検討されている方、安心です。利用してください。

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Great service and very good communication. The prices are the best I have found. I highly reccomend Motostorm!!

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Great customer services

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  From start to finish I had my helmet in a week in a half. I absolutely love it. And it looks awesome.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Schnell und perfect

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  супер

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Excellent communication and fast shipping! JD from California

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Goo product and fast shipping. Good vendor.

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Excellent service, especially when my item got here before the reported delivery date… I will recommend them for your motorcycle needs…

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Very fast delivery, the goods are well packaged, no quality problems

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Superschnelle Lieferung nach Deutschland und die Ware war auch Top. Sehr empfehlenswert.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Excellent Top case and the delivery speed was really fast considering it was coming from Italy to the USA. The price was also much better than what I could find it here locally.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  This shop is very easy and userfriendly, delivery was very fast. So overall for me it was a perfect experience and I will consider this shop again.

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Seamless transaction and very fast shipping from overseas. Highly recommend!

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  These boots were in Italy on Friday and at my home in western New York by Monday. Awesome! They were just a little over half the price of what they cost in the US. Thanks much!

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Very fast delivery, received next day of shipping. Well packed and product as expected.

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Super fast service, easy purchasing, product delivered quickly and in good condition. I love my new handlebars!

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Muito bom, chegou tal como previsto.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  great prices. very quick delivery.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Excellent service. Best prices, top quality, fast and safe shipping to USA from Italy. I will be a steady customer.

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Very quick delivery and the only place that had what I was looking for. Super

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Great, speedy service at very reasonable Prices

  Review of 28/10/2022, following an experience of 13/10/2022 by A A. *

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• 5 / 5

  

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  Very satisfied.

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Item came exactly as described, very fast delivery. Highly recommended.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Top Ware, super Versand

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Easy to use site, good product choice, great prices. Products as described & delivered very quickly. Will buy again for sure!

  Review of 28/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Ordered a muffler from motostorm no fuss ordering process kept me in the loop at all times delivered in a prompt fashion highly recommended

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Excellent product arrived exactly as described. Quality build and very comfortable to wear.

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Ordered a new Arai Rx7 And it arrived relatively quickly. Considering I'm in Seattle half a world away. Very happy with the whole buying process.

  Review of 28/10/2022, following an experience of 13/10/2022 by A A. *

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• 5 / 5

  

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  It was my first time and sure not the last they have a great customer service ❤️

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  This company is very trustworthy, the product is awesome and the shipping very fast,. Thanks Motostorm.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Easy to shop. Nice selection. Very cool to have discount codes connected to your account. Fast shipping to USA.

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Parts shipped to me in California faster than parts shipped to me from California.

  Review of 28/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Great place for Motorcycle Accessories.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  My Boots arrived after 3 Days! (Germany) Thanks again. Bought the Supertech R.

  Review of 28/10/2022, following an experience of 09/10/2022 by A A. *

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• 5 / 5

  

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  Great pricing. Fantastic packing of my products as they arrived 100% damage FREE 👍 Great coupon discounts. Thanks from Canada 🇨🇦

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Quick shipment , awesome. The packing is also enough for oversees transporatation, delived to me with no damge. Thanks

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Fast and nice pricing!

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

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• 5 / 5

  

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  Excellent prices and fast shipment.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

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• 5 / 5

  

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  Motostorm has provided excellent service on the orders I have placed. I avoid ordering items that might not fit well due to high shipping costs. If I'm comfortable with a brands sizing, I feel good about ordering from Motostorm. I have had some very good deals ordering from them.

  Review of 28/10/2022, following an experience of 07/10/2022 by A A. *

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• 5 / 5

  

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  Very good price and fast shipping internationally

  Review of 28/10/2022, following an experience of 13/09/2022 by A A. *

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• 5 / 5

  

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  We only need to emphasize that the price does not include taxes / or licenses for different countries

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service with a quick delivery and a good price!!! What more could you ask for.

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Très déçu par l'achat d'un porte paquet pour top case. Le système de fixation est incomplet et je ne peux pas le monter ! Deux messages adressés ce jour sur le site et aucune réponse du service après-vente ni même d'accusé réception de ma réclamation. Donc très mécontent ! J'espère qu'ils vont réagir avec ce message !

  Review of 28/10/2022, following an experience of 08/10/2022 by A A. *

  *Pseudonymized data at the request of the author

  Answer by motostorm.it

  

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  Bonjour, nous sommes désolès pour le problème rencontré. le produit arrive directement de la marque productrice. Nous leur avons demandé comment procéder et avons reçu réponse ce matin : nous avons donc bien répondu à votre email d'hier ce matin. Dès que nous aurons votre réponse nous pourrons agir rapidement afin que la marque productrice vous envoie les éléments manquants au plus vite. Nous nous excusons pour tout inconvénient causé.

• 5 / 5

  

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  Azienda molto rapida ,spedizione perfetta e ottimo prodoto. Grazie infinite :)

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent attentive service and great value

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Tutto a posto. Im Tubo è originale Akrapavitsch. Devo ancora montarlo. Grazie alla prossima 🙋‍♂️

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Unbelievable fast delivery. Great price even with the currency conversion and shipping to Australia. Typical amazing product fro Givi. Motostorm, you guys are the best. AAA

  Review of 28/10/2022, following an experience of 07/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good communication fast delivery will definitely use again

  Review of 28/10/2022, following an experience of 08/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The derivaly was very fast !

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Super easy and fast shipping! Pricing was much better also!

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great service, many thanks for your help.

  Review of 28/10/2022, following an experience of 11/10/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Come sempre. Pronti e calita

  Review of 28/10/2022, following an experience of 10/10/2022 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order