Customer reviews for motostorm.it

4.7 / 5

Calculated from 1461 reviews obtained over the last 12 months

9516 reviews since 03/11/2016

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Information motostorm.it

  • Company

    Motostorm

  • Description

    Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

  • Address

    Largo Centro Studi 11 47833 Morciano di Romagna

  • Website

    https://www.motostorm.it/

  • Category

    Sports

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Customer reviews

  • 3 / 5
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    ジャケットの肩にプロテクターが入っていないものが届きました。メールで連絡してから3週間でプロテクターが送られてきました。ダイネーゼ社の品質管理の問題だと思いますが高い商品なのでどうなることかと肝を冷やしました。ジャケットはデザイン、質感、着心地全て素晴らしいものです。

    Review of , following an experience of by KATSUYUKI W.

  • 5 / 5
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    Service was great in the fact of updating on delays and explaining why. Updated my order and delivered after the delay. Will use this website again!

    Review of , following an experience of by KYLE S.

  • 4 / 5
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    It just worked

    Review of , following an experience of by MORTEN S.

  • 5 / 5
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    Great helmet great price great team 5 stars.

    Review of , following an experience of by CHRIS F.

  • 5 / 5
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    Arrived same day as estimated delivery time .product looks great and well made,look forward to fitting it

    Review of , following an experience of by RICHARD L.

  • 5 / 5
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    Great store

    Review of , following an experience of by ERWIN G.

  • 5 / 5
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    I love to security I feel when I wear my helmet, and the color is beautiful. Thanks for making a wonderful helmet

    Review of , following an experience of by PAULA L.

  • 1 / 5
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    I have sent 2 emails to the company since my purchase was made, both have gone unanswered since. Paid for postage through the checkout process and was then told by delivery company, UPS, that an additional$300 Australian dollars was required for the item to clear customs. This was due to an error by Motorstorm in labelling the delivery incorrectly. No response from Motorstorm at all. Very negative experience. No savings in product purchased made. Cost an extra$300 overall will never use them again..

    Review of , following an experience of by AARON C.

    Answer by motostorm.it
    Flag

    Hello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. As your country is not part of the european comunity you do not pay Vat on our website buit you are asked by your customs to pay taxes and duties on delivery. We state this on our website and also on the confirmation email that you recieve after placing the order.

  • 5 / 5
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    very good goods and super fast delivery..thanks can only recommend it..greetings to Italy

    Review of , following an experience of by SENGÜL T.

  • 2 / 5
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    Product is good, but there are hidden shipment cost (+ 42 EUR) on top on the one showed during the purchasing process. For a declared 170 EUR stuff, I totally paid 67 EUR shipping cost which is indeed too much. At the end, the tota price will be even more expensive than buying it in a shop.

    Review of , following an experience of by ANTONIO P.

    Answer by motostorm.it
    Flag

    Hello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. As your country is not part of the european comunity you do not pay Vat on our website buit you are asked by your customs to pay taxes and duties on delivery. We state this on our website and also on the confirmation email that you recieve after placing the order.

    Answer by Antonio P
    Flag

    hello, thank you for this answer. Your argument is perfectly known, but it is not trasparent when buying in Motostorm, I mean BEFORE placing the order. Shipping costs should either include that fee or should be clearly mentioned that extra duty will be invoiced. Recently I bought something on Amazon, with shipping cost which includes duty fees. For a good more expensive than this, I paid less than the half of shipping costs than the ones I bared for this buying.

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  • 5 / 5
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    Responsive seller. Good customer service.Keep up the good work

    Review of , following an experience of by YOKE L.

  • 5 / 5
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    My order shipped to me in the US very fast. I'd buy again!

    Review of , following an experience of by MATTHEW M.

  • 5 / 5
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    We ordered the incorrect size, and their service desk via email was amazingly responsive and helpful.

    Review of , following an experience of by TESS P.

  • 5 / 5
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    Great price!! Thank you

    Review of , following an experience of by LEWIS B.

  • 5 / 5
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    Amazing products and great prices even with overseas shipping. Will be returning when I need components

    Review of , following an experience of by LANCE G.

  • 5 / 5
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    Phenomenal service!

    Review of , following an experience of by JAMES K.

  • 5 / 5
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    Excelente tienda, muy rápido el despecho, en tres días llego a Madrid. También he mandado los productos directo a Chile y nunca un problema, seguiré comprando aca

    Review of , following an experience of by PABLO V.

  • 5 / 5
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    My new muffler arrived on time in perfect condition .

    Review of , following an experience of by GREGORY S.

  • 5 / 5
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    Unbelievably fast delivery and I am well pleased with the product. Thank you

    Review of , following an experience of by BILLY C.

  • 3 / 5
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    It took a week and a half before my order was acknowledged and shipped.

    Review of , following an experience of by ARTURO L.

  • 5 / 5
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    Best motorcycle online store in Europe

    Review of , following an experience of by CARLO A.

  • 4 / 5
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    Good

    Review of , following an experience of by BRICE S.

  • 5 / 5
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    Very good, great service. I would recommend it with friends and price is very reasonable. looking forward to do another transaction with you guys!

    Review of , following an experience of by ARTHUR I.

  • 5 / 5
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    Motostorm has delivered my orders with speed and honesty. Their customer service is excellent and delivery speed is awesome. I will not hesitate to order motorcycle related products from them all the time! Thank you Motostorm!

    Review of , following an experience of by GARY C.

  • 5 / 5
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    Fast efficient service, parts arrived in Canada within a few days at a cost way less than I could find locally.

    Review of , following an experience of by PHILIP D.

  • 5 / 5
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    Achat impecable , expedition rapide, produit correctement emballé dans son embalabe original. Aucune mauvaise surprise

    Review of , following an experience of by FERNANDO M.

  • 3 / 5
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    This is the second item I order from Motostorm. The experience has been good and the item arrived very, very quickly. The downside is that i had to pay on delivery an additional amount besides the shipping expenses quoted by the total amount meant that is was not as good of a deal as i had hoped for. I know the site mentions that additional cost may occur but looking back, i would probably have chosen a different provider

    Review of , following an experience of by ALFONSO A.

  • 5 / 5
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    Easy to find what I was looking for and got item fast

    Review of , following an experience of by DWAYNE H.

  • 5 / 5
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    The pre-sale communication was very helpful for choosing the right product for me and to place the correct order.

    Review of , following an experience of by SORIN L.

  • 5 / 5
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    Great customer service. Made it easy to get hard to find parts for my Ducati

    Review of , following an experience of by THADDAEUS P.

  • 5 / 5
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    Their service is excellent. I just wished that they have a more faster shipping time and processing time.

    Review of , following an experience of by KYLE E.

  • 4 / 5
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    Solid company, the only thing is I wished it showed item was out of stock when I purchased it. Because I had to wait almost 2 months however I don't mind item was better than expected!

    Review of , following an experience of by TUCKER S.

  • 5 / 5
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    Order processing and shipment within indicated timeframe. Items arrived in perfect condition.

    Review of , following an experience of by PEDRO C.

  • 5 / 5
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    First of all.....the price for the boots I bought was The best price on the web. I paid 156 with Motostorm.it and everywhere else on thawed was 225-349 USD!!! Second and even more impressive was the speed of delivery with Fedex...From March 27th - April first from Italy to a small rural town in northern Arizona in 5 days - AWESOME. The boots shipped the same day I ordered them and it was already 5 PM in Italy when I ordered.....I will definitely shop again here!!! StyleMartin Legend EVO waterproof boots - they fit great and feel great - certainly recommend!

    Review of , following an experience of by DAVID H.

  • 5 / 5
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    Excelent

    Review of , following an experience of by CARLOS M.

  • 5 / 5
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    Super fast delivery & low prices!

    Review of , following an experience of by DAMIANO M.

  • 1 / 5
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    My item still hasn’t arrived and l bought in good faith. I also feel you should make it more clear a duty charge will be applied by the UPS the delivery company… £76 extra it cost me so the helmet as become very expensive and l still haven’t received it ….. very very disappointing

    Review of , following an experience of by JANET S.

    Answer by motostorm.it
    Flag

    Hello, I belive that your parcel is out for delivery today. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We state this on our website in the payments section at also at checkout.It is also stated on the confirmation email that you receive after the order has been placed.

    Answer by Janet S
    Flag

    Please can you arrange a free return as stated on your website when l purchased the helmet . It has arrived and is to small. Also information on getting the duty tax back as it been returned. Janet

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  • 5 / 5
    Edit Flag

    I ordered an Airoh helmet and it was delivered straight to Canada in 4 days. Ordered it Saturday, at my house on Wed. Incredible. Highly recommend these guys. If you can’t find what you are looking for in your own country and these guys have it, order it. My experience was perfect. If I ever need something that my country does not stock or supply I will use these guys hands down.

    Review of , following an experience of by CLINT M.

  • 5 / 5
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    Great store and received really fast. Always great service from them

    Review of , following an experience of by RUBEN B.

  • 5 / 5
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    Good product and quick expedition

    Review of , following an experience of by BERTRAND G.

  • 3 / 5
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    I ordered a Araï helmet which was supposed to be in stock but it wasn't and there was a certain delay to receive it. The helmet was supposed to be shipped on the 20th of March (delayed date) but was still on hold on that date, there was no update for the delivery. I called the client service who told me there would be a further delay. The client service itself was easy to reach and helpful and they reassured me that would send it as soon as received and I could get a refund if I wanted to cancel the order. I chose to wait and the helmet arrived yesterday 26th of March via UPS. Although, the UPS delivery guy dumped the box with helmet over the gate of my house which is 2 meters high which inflicted a shock to the helmet and therefore is unusable. A complaint has been opened with UPS. This is not the fault of Motostorm but I will not trust any other delivery of a helmet by courier. If I known about the delay and the issue with UPS, I would have shopped in a local store. Lesson learned.

    Review of , following an experience of by SONIA S.

    Answer by motostorm.it
    Flag

    Dear Sir, thanks for sharing your feedback. We’re are very sorry negative experience with the shipper. Please contact andrea@motostorm.it aat customer service about this matter and you will recieve assistence.

  • 5 / 5
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    Shipped super fast.

    Review of , following an experience of by JAMES O.

  • 1 / 5
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    Wrong product sent, they did not return email. Have not heard back from motostorm.

    Review of , following an experience of by RICHARD B.

    Answer by motostorm.it
    Flag

    Hello, we are sorry that you have an issue with your order. The immediate reply to emails is not guaranteed, they are usally replied to within 24 hours. Please check your in box, you have been contacted by customer care.

  • 5 / 5
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    英語での対応ですが、私のデタラメな英語を理解してくれ、こまめにメールをくれて、とても安心して取引ができました。

    Review of , following an experience of by THERESA L. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    Expensive custom taxes

    Review of , following an experience of by ERIK B.

  • 5 / 5
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    Received my helmet in good time and very happy with it. Was able to track it on Fed x.

    Review of , following an experience of by BARRY B.

  • 5 / 5
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    Quick shipping even international. Ducabike clutch cover is classy and good quality!

    Review of , following an experience of by CHARLOTTE P. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Item and motostorm are/ spot on, unfortunately ups delivery wasn't, no relpy to question re import tax, therefore won't be using any company that uses them as a courier

    Review of , following an experience of by ANDREW S.

  • 5 / 5
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    I received my Smart, HJC 10 B communication system today. This was bought to install in my HJCF 70 helmets. Both items were delivered in pristine condition with no issues from Shipping. I immediately installed both devices in the helmets and follow the instructions for firmware update, pairing, and operation. Sound quality, audio and function with an iPhone is excellent, very happy so far next step is to go for a ride.

    Review of , following an experience of by MARK F.

  • 4 / 5
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    Todo fue correcto tanto en el envío, respetando plazos de entrega, como el producto, que llegó en perfecto estado y se correspondía al 100% con lo esperado.

    Review of , following an experience of by ÁNGEL V.

  • 5 / 5
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    I am happy that I bought a Just 1 helmet at Motostorm. Delivery was so quick, much quicker than I had thought and the price and the service were also good.

    Review of , following an experience of by JUNICHI H.

  • 5 / 5
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    Great communication, speedy delivery Will use again with no bother, thanks Motostorm

    Review of , following an experience of by WAYNE O.

  • 5 / 5
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    Excellent service

    Review of , following an experience of by JIMMY M.

  • 5 / 5
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    Livraison super rapide et très bien emballé merci

    Review of , following an experience of by FATHALLAH R.

  • 5 / 5
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    Todo genial!! El trato con el cliente muy bueno!!!

    Review of , following an experience of by JAVIER P.

  • 5 / 5
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    Great product delivered quickly.

    Review of , following an experience of by ANTHONY E.

  • 5 / 5
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    Excellent service ,notification of order process and delivery will use again. Ian.

    Review of , following an experience of by IAN B.

  • 5 / 5
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    Excellent

    Review of , following an experience of by ED H.

  • 5 / 5
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    Despite a delay due to backorders, MotorStorm's service delivery was impressively fast once the items were in stock. Their efficient handling and quick turnaround time exceeded expectations, ensuring customer satisfaction.

    Review of , following an experience of by KATIE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Being in the U.S., I typically order my motorcycle supplies from a large, well-known website here in the States. However, the Arrow slip-on (made in Italy) I was looking to order was being sold on Motorstorm at a much lower price than anywhere in the States, and they were able to deliver it in a fraction of the time that the American suppliers could. They actually delivered the slip-on ahead of their estimate. Although Motorstorm is apparently based in Italy, when I called the U.S. number on their website, I spoke with an Italian woman who spoke perfect English. I certainly will not hesitate to order from Motostorm again in the future. Great price, excellent customer support, and very fast deliver of my order. Based on my order, definitely 5 stars! Ordering from Motostorm resulted in my paying

    Review of , following an experience of by MARK B.

  • 3 / 5
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    Over all good, but a little slow delivery

    Review of , following an experience of by BO B.

  • 5 / 5
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    Nothing to say, everything was perfect. Tanks a lot

    Review of , following an experience of by BRUNO B.

  • 3 / 5
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    Troppo caro

    Review of , following an experience of by EMILY M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Delivred in time

    Review of , following an experience of by RAPHAEL A.

  • 5 / 5
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    Quick fulfillment and speedy delivery. International delivery. Smooth as silk. Thank you!

    Review of , following an experience of by MICHAEL Z.

  • 5 / 5
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    Good price, ridiculously fast delivery! Really outstanding

    Review of , following an experience of by FELIX P.

  • 5 / 5
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    Excellent

    Review of , following an experience of by CARLO D.

  • 5 / 5
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    *****

    Review of , following an experience of by CLAUDE M.

  • 5 / 5
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    Excellent seller, great place for purchasing motorcycle gears plus outstanding discount on products too… A++++++++

    Review of , following an experience of by DANH N.

  • 5 / 5
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    fastest shipping and quality products. please check before ordering item in stock or not. if you need speed delivery recommended to with ex stock item. i got my items in one week time to Dubai

    Review of , following an experience of by SUDEEP S.

  • 5 / 5
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    5 stars packaged well, quality products

    Review of , following an experience of by DYLAN P.

  • 4 / 5
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    Very fast delivery; exactly what I ordered; very efficient. Non-responsive to a question, though.

    Review of , following an experience of by DANIEL Y.

  • 5 / 5
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    Ordered my Schuberth C3 Pro and was very satisfied with both the price and the quick delivery.

    Review of , following an experience of by CLIFF C.

  • 5 / 5
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    I was a bit sceptical sending money to a company if never heard of but I'm convinced now let me tell you! 8 days from Italy to country Australia, delivered to my door, the range and prices are second to none I'll definitely be using Motostorm again and again, and recommend them highly to any Aussie looking to purchase brands and products not available to us down under. Good job and thanks to all at Motostorm for your awesome service Cheers Sean

    Review of , following an experience of by SEAN C.

  • 5 / 5
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    Excellent online store!

    Review of , following an experience of by MLADEN K.

  • 5 / 5
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    Alles OK 👌

    Review of , following an experience of by SAŠA P.

  • 5 / 5
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    Awesome Turn around time and precision delivery time and very happy with my putlrchase and will tell my cycling community to support, Thank You

    Review of , following an experience of by DELLA V.

  • 5 / 5
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    Hat alles super geklappt. Gerne wieder. Kann ich nur weiterempfehlen. Schöne Grüße, Uwe

    Review of , following an experience of by UWE M.

  • 5 / 5
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    I have purchased several Airoh helmets from Motostorm, as they are unavailable in the United States. Shipping is very quick and they always seem competitively priced.

    Review of , following an experience of by FRANK H.

  • 5 / 5
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    Excellent site. Tres bon suivi.

    Review of , following an experience of by FRANCK M.

  • 5 / 5
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    Every thing was excellent and seat has made my ride a lot more smoother .

    Review of , following an experience of by CHRIS S.

  • 5 / 5
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    Commande traitée rapidement

    Review of , following an experience of by PASCAL K.

  • 5 / 5
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    Placed order from the US. Delivery was quick and issue-free. Will definitely be ordering again from Motostorm in the future.

    Review of , following an experience of by GABRIEL B.

  • 5 / 5
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    perfect!

    Review of , following an experience of by ISAAC A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Super fast shipping, got it here in the united states less than a week 5days.

    Review of , following an experience of by NOBLE A.

  • 5 / 5
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    Very good selection of luggage and helmets not available in U.S. for similar prices. Easy transaction and affordable shipping makes motostorm one of the first places I'd order from in the future.

    Review of , following an experience of by ALAN A.

  • 4 / 5
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    The products are Givi,so good quality,but 1 item was not in stock,and all the order was blocked for weeks,and nobody tell us this thing.The UPS company,also,has a bad communication with customers,and the order was delivered with delay.

    Review of , following an experience of by K F.

    Answer by motostorm.it
    Flag

    Hello, our apologies for the delay with shipping. Yes one item was delayed due to production. We did our best to inform you as soon as possibile about this delay. Feel free to ask for a different shipper for any future order to avoid eventual delivery delays.

    Answer by K F
    Flag

    Thank you for support,is much appreciated.

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  • 5 / 5
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    Ein Ersatzteil wurde schnell geliefert. Danke

    Review of , following an experience of by HEIKO H.

  • 5 / 5
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    Fast delivery and kind communication.

    Review of , following an experience of by GEORG C.

  • 5 / 5
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    Easy to do business with, even internationally.

    Review of , following an experience of by MATTHEW F.

  • 5 / 5
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    Great shopping experience. Item was shipped from Italy on a Monday, and I received it on Wednesday here in Florida,USA.

    Review of , following an experience of by RUSSELL P.

  • 1 / 5
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    UPS has not delivered the package to my home and is forcing me to go to an Access Point. They are not going to come at the time they have to inform. Face, I didn't send my package home. I will surely NOT buy products from the online store again because I don't have to rely on UPS... Very bad experience.

    Review of , following an experience of by XAVIER M.

    Answer by motostorm.it
    Flag

    Hello, we are sorry for the inconvenience caused by the delivery company. The courier only indicated was that it was impossible for them to delivery and therefore the package wad left in a Pickup point. We ship with various delivery companies, therefore if you do not wish for us to ship with UPS you can indicate it in the notes. The package is signed as delivered at the Access Point.

  • 5 / 5
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    GREAT website and GREAT shipping! Will order again! Keep up the good work folks! Kind regards.

    Review of , following an experience of by JASON G.

  • 5 / 5
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    speedy shipment, definitely using the site again for future order

    Review of , following an experience of by DALE W. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    I used this site second times. It takes ten days for arrived my merchandise in Japan after I order. Those were not expensive, so I sutisfied. I want to buy any goods from your shop if I need to buy something. Thank you.

    Review of , following an experience of by ATSUO K.

  • 5 / 5
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    Perfection

    Review of , following an experience of by CHERIF C.

  • 5 / 5
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    The response was quick and courteous, and I am very satisfied.

    Review of , following an experience of by SHINRI Y.

  • 5 / 5
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    Always happy to shop with Motostorm - assortment, prices and service are the best there is!!

    Review of , following an experience of by STEEN B.

  • 5 / 5
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    Excelent!

    Review of , following an experience of by FELIPE M.

  • 5 / 5
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    Very good produc

    Review of , following an experience of by FIONA A. *

    *Pseudonymized data at the request of the author

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