Customer reviews
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Fast shipping and well-packaged item at a great price!
Review of , following an experience of by THOMAS J.
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I'm very satisfied
Review of , following an experience of by DAVIDE P.
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In my opinion the complete Process was not well organized, My order took more than 3 month instead of 7 days delivery… My order came home and it was broken I had to fix it because Idid‘t want to send it back because you take ages for everything! I‘ll nerver order again at your page, I‘m sorry! There is one star because I can‘t give you zero.
Review of , following an experience of by RAMON H.
Answer by motostorm.itFlagThanking you for your feedback, we are sorry if you were not satisfied with our service. Unfortunately there was an unexpected delay in production and because of this shipping was delayed. A comunication had been sent to inform you about the long lead time. Please be kindly reminded that order cancellation is always possible any time prior to shipping. The item you have received arrived to us directly from the production plant of the brand. Should there be any manufacturing defects the question can be dealt with very quickly, as the after sales process follows different rules than the ordering process. In that case of a production defect we advise our clients to get in contact with customer care to open a warranty claim so as the problem can be resolved as soon as possible. Be advised that any intervention made on a faulty item may void the products warranty.
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Delay in delivery, had to ask before it was finally sent.
Review of , following an experience of by JARI K.
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Fast and great prices
Review of , following an experience of by BRIAN M.
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perfect seller, very fast shipping, thanks!
Review of , following an experience of by ERIC M.
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Very good service
Review of , following an experience of by WILL C. *
*Pseudonymized data at the request of the author
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Excellent
Review of , following an experience of by ALI A.
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Super fast shipment and delivery. Great price, product arrived in perfect condition.
Review of , following an experience of by JEFF J.
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I received my order in less than a week. I will shop again with Motostorm.
Review of , following an experience of by AYYAD A.
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Really pleased with delivery. Package arrived within 3 days from Italy to America. Price was more competitive than other sellers. Jacket was fine quality and as described.
Review of , following an experience of by MICHELE H.
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fast shipping great selection best prices highly recommended!!
Review of , following an experience of by GEORGE K.
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I was surprised that the shipment was so fast and arrived in Japan in a fraction of the time. However, although they gave me the FEDEX tracking number after the shipment, it was not reflected on the FEDEX website until the package was eventually delivered, and the announcement remained 'The package has not been received'. I was anxious throughout that period.
Review of , following an experience of by YASUTAKA T.
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I have requested to lower the sales invoice and they made me pay €15 for it, unfortunately they also declared the real amount and made me pay a higher tax.
Review of , following an experience of by ERWIN G.
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I received pants that were completely hydrolyzed and mushy. They don't even respond to my inquiries!
Review of , following an experience of by TAKAYUKI N.
Answer by motostorm.itFlagHello, we are very sorry for this inconvenience. We do not guarantee an instant reply to the email requests. Please check your inbox as you have been contacted by customer service about this issue.
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👍👍👍👍👍
Review of , following an experience of by ONDREJ U.
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Awesome and very quick get my parcel Tuesday 😎😎❤️❤️🤘🤘🏍🏍
Review of , following an experience of by JOSHUA H.
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A+ communication. Great price. Reasonable shipping to the US. The saddle bags I ordered were back ordered but I was able to track them. When I reached out for an update, I received an honest and accurate response. Will order again.
Review of , following an experience of by RYAN B.
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Fast shipping, great prices, heart customer service.
Review of , following an experience of by COLTON G.
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1-shoei Very comfortable. Less noise on highways. Comfortable fit. The padding is nice and fits on the cheeks perfectly. The outer shell material feels good quality. It has sun visor which is extremely useful on a long day ride. 2-dainese An amazing jacket and one of the best. Don't think of buying it just pay and ride.
Review of , following an experience of by DAMIEN D. *
*Pseudonymized data at the request of the author
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good size!
Review of , following an experience of by MATTHEW S. *
*Pseudonymized data at the request of the author
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Excellent service on great products that are not available here in the USA. Now I have Shad bags on my Moto Guzzi V7 !!
Review of , following an experience of by DAVID B.
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Thank you , quiq delivery to uk , for my mivv exhaust
Review of , following an experience of by GEORGE A.
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Todo perfecto
Review of , following an experience of by JUAN M.
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Fair price a quick shipping
Review of , following an experience of by DAVID M.
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Excellent service. No issues was delivered to Australia in 8 days!
Review of , following an experience of by JOEL M.
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Really satisfied with the product and the price of the ABUS Gamechanger helmet. Thank you!
Review of , following an experience of by EMERSON G.
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The delivery service as well as the product, everything was perfect Thank you
Review of , following an experience of by PAUL S.
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Parfait. Merci Motostorm...
Review of , following an experience of by SÉBASTIEN G.
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The website was easy to use. And the delivery from Italy to the US was very quick. We were also very pleased with the quality of the shoes that were purchased.
Review of , following an experience of by CLARK M.
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Order arrived very quickly and with no damage.
Review of , following an experience of by BEN G.
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Awesome company and the shipping to US wasn’t bad at all.
Review of , following an experience of by JOHN V.
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Item had 30 days delivery, 7 weeks later it’s still not here. No one answers emails, after sending 3 i called to get a hold of someone and was told they read my messages asking about order update but didn’t know what to answer so they just ignored it. Terrible experience so far. Finally item is on the way at least.
Review of , following an experience of by SOPHIE W. *
*Pseudonymized data at the request of the author
Answer by motostorm.itFlagwe are very sorry for the delay with your order. The feedback on the situation came late from the Brand and therefore we could not inform you immediately. we can ensure you we are working constantly on improving our service as we care about our customers satisfaction. We hope you will be happy with the product that has been shipped to you and apologize for any inconvenience caused.
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Too long. 2 months and a half to have the order and you write on internet 7 days delivery !!!!! Not possible to give you an other order. Thx
Review of , following an experience of by REMI V.
Answer by motostorm.itFlagHello, thanking you for your feedback. Our apologies for the delay with shipment. Therre were stocking delays. You were informed of this by customer service and you agreed to wait for the product. The order has been shipped and delivered to the requested address. We remain at your dispositon for any further information.
Answer by Remi VFlag17/04 Order sent and information from internet is delivery in 7 days. 14/05 : Question from me to know where is my order ? 16/05 : Resent and email: where is my order ? 17/05 : From motostorm: some problem of delivery, possibility expedition 6/06 or possible to back money. I said Ok I'm waiting. 11/06: Email from me: Where is my order. 12/06: Answer from you : Sorry new delivery 19/06 or money back ... !!! Reception 26/06 So there is 12 weeks to receive my order and initial 1 week. . !!! Normal I was not happy about the delivery. You job is to inform the custumer when there an important delate, it's not the custumer to send mail to know where is my order. You have to follow the order. Thanks Rémi Vernier
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Correct delivery, however it was not completely clear when we bought the items that is would last more than 2 weeks to receive it. For the rest, very good, no problems
Review of , following an experience of by FRITS B.
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Très satisfait très bon site facile et rapide je le recommande.
Review of , following an experience of by DAVID B.
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発注から発送まで時間が長く商品の到着が遅い。日本語に翻訳機能を追加してほしい。
Review of , following an experience of by LINDA L. *
*Pseudonymized data at the request of the author
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Really great service, email confirmation of delivery through the week and arrived on day. I would definitely use the company again.
Review of , following an experience of by WILLIAM J.
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Ordered HJC RPHA 91 Carbon helmet and received it in the USA in about 2 1/2 weeks. Pleased w/ the helmet & the price and Motostorm's communication. Was able to track the shipping via FedEx w/o any difficulty.
Review of , following an experience of by WALTER W.
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Was unsure about ordering and I am blown away with the speed of delivery to the USA. Product(helmet) was just as described. Cannot say anything negative about this. Will order again if need arises.
Review of , following an experience of by THOMAS S. *
*Pseudonymized data at the request of the author
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30.04.2024 Payment for the order was done. Goods was marked as available from stock, that's mean it is necessary processing and shipment time. Later I was informed, that delivery is planned to 6th of June. In the meadle of June goods were not delivered jet, and I requested refund. But in 20th of June goods were shipped and not delivered since now.
Review of , following an experience of by ANDREJS P.
Answer by motostorm.itFlagHello Andrejs, we thank you for your feedback and we apologize for the inconvenience. We did our best to keep you updated on the situation and on the arrival date of the item in your order, sending you shipping delay notices every time we got informed of a delay from our supplier. We did not predict such a long waiting time and we apologize for that. The last delivery date indicated June 19th and we were able to ship one day later, on June 20th. For further details on the delivery situation you can contact the shipping carrier and monitor the delivery with the tracking number we provided.
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My order arrived just in few days. The information about the order was clear.
Review of , following an experience of by MARCO D.
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perfect product, good price
Review of , following an experience of by MARC G.
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Excellent experience from start to finish! Quality product/Super fast shipping to the US
Review of , following an experience of by SAMUEL B.
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Best price, Fast shipping, well packed, I’m very happy with my first order, hopping all the next will go as good.
Review of , following an experience of by CARLOS A.
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Excelent service, product quality and delivery! Highly recommended!
Review of , following an experience of by OVIDIU B.
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Great company to deal with! Great prices and communication. Fast shipping to the US!
Review of , following an experience of by DENNIS S.
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Great price for the gaerne balance pro tech boots in black, boots is true to size for me in size 8 USA. I have narrow feet so if you have wide feet, it could be a little tight. Fast shipping and I received within a week
Review of , following an experience of by CLAUDIO L.
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Very good experience w this company. Quick shipping w tracking #. They were out of stock on my Puig windscreen but was notified by email of my fedex tracking number as soon as they had it in stock. Very satisfied customer
Review of , following an experience of by JAMES M.
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My experience with the company was excellent. There is always a risk buying online and hoping the fit is correct. In my case it was slightly bigger than I hoped. But the quality is extraordinary and the super fast shipping gets the company a 5 star rating in my book.
Review of , following an experience of by DEMAR M.
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Excellent service and shipping was fast once the helmet was in stock. Instead of saying the item isn’t in stock, the site just gives an extended, but accurate shipping estimate. I sent an email asking why the delivery time was so long and got a reply the next day explaining the item wasn’t in stock. Would shop here again.
Review of , following an experience of by ROB C.
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Perfect
Review of , following an experience of by ERWIN K.
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Binzufrieden
Review of , following an experience of by RAINER B.
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Well delivered to Kuwait.
Review of , following an experience of by HAMAD A.
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excellent as always!!! this store never disappoint me on my purchases this is my second time to them. kudos to everyone at motostorm and looking forward to next purchase thank you so much!
Review of , following an experience of by ARTHUR I.
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Absolutely shocking fitting instructions for the givi engine guards, considering I'm removing engine bolts to fit! There are no torque settings, emailed motostorm and givi both with no reply, think I'll return them.
Review of , following an experience of by MARK D.
Answer by motostorm.itFlagHello, thanking you for your feedback. We are sorry that you are having issues with installation. Please check your inbox, you have been contacted by customer service.
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Purchased a few times from motostorm and each experince has been fantastic. Last purchase I had a question and customer service responded in less than 24 hr. I still can't believe how quick shipping is to USA. Prices are great too. Highly recommend
Review of , following an experience of by JEFFREY H.
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Easy to deliver from and great prices. Delivered to AUS
Review of , following an experience of by LEE D.
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Great seller and quick shipping
Review of , following an experience of by JUAN S.
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No right time of Information and long term of Delivery
Review of , following an experience of by REY C.
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Great seller, fast shipment to Texas. Highly recommended. I have ordered many items over the past several years and every transaction was smooth and fast.
Review of , following an experience of by SIMON H.
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Ordering was fast and easy with no issues; however, delivery was a bit confusing as my package required a signature. During the times of delivery no one was available to accept, so it was redirected to the nearest USPS. After all said and done no harm no foul, it just took an extra 3 days.
Review of , following an experience of by GENE S.
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Bon site,bon prix, expédition assez rapide mais le transporteur FedEx est très mauvais.
Review of , following an experience of by FRANK R. *
*Pseudonymized data at the request of the author
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Very fast delivery and great prices
Review of , following an experience of by APOLLON T.
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Excellent Clutch Conversion Kit.
Review of , following an experience of by LAURENZ H.
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Top!
Review of , following an experience of by FLORIAN D.
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Great selection and great price.
Review of , following an experience of by JIA S.
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commande arriver en retard personne n'envoie de message pour informer le client du retard de la commande
Review of , following an experience of by THOMAS G.
Answer by motostorm.itFlagLe produit commandé était indiqué sur le site comme expédition en 20 jours sur notre site. La marque choisit en effet a des longs délais, la livraison malheureusement a ensuite été repoussée plusieurs fois par le transporteur ce qui a affecté votre date d'expédition de quelques jours. La date d'expédition mise à jour peut etre consultée à tous moments sur votre détail de commande en accèdant à votre compte sur notre site. La communication par email a tardé malheureusement. Nous nous excusons vivement pour le désagrément.
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Great service, best prices. I live in Canada and save money ordering from them.
Review of , following an experience of by ENZO I.
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The product was dented and damaged. The response is slow and I don't know how long it will take to resolve the issue. The product I bought this time made it impossible for me to go touring. I'm very disappointed as I was looking forward to touring. What should I do?
Review of , following an experience of by COURTNEY P. *
*Pseudonymized data at the request of the author
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Received my order on time and good packaging
Review of , following an experience of by KESHAV R.
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Product got here very quickly and good communication
Review of , following an experience of by KEVIN S.
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この度はありがとうございました 国内発送より早く届きました。 しかもスモークスクリーンまで 着いてて助かりました。 又、機会が御座いましたら 宜しくお願い致します。
Review of , following an experience of by MUHAMMAD C. *
*Pseudonymized data at the request of the author
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Very fast shipping.
Review of , following an experience of by THOMAS A.
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I will definitely be making future purchases from Motostorm. Excellent service, quick delivery, well packaged. A pleasure doing business with you.
Review of , following an experience of by LESLEY C.
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Shipping was fast and the packaging was careful. I think this is an excellent store that you can use with peace of mind.
Review of , following an experience of by YOSHITAKE T.
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Website easily navigated, ordered, and received my things on time (before actually). Would definitely shop here again.
Review of , following an experience of by ANDERS I.
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Quick shippping to United States
Review of , following an experience of by CHAD G.
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Perfect
Review of , following an experience of by LOUAY A.
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Great helmet at a great price. Shipping was fast and affordable to the USA.
Review of , following an experience of by CHRISTOPHER C.
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Super smooth ordering & fast delivery
Review of , following an experience of by EDWARD M. *
*Pseudonymized data at the request of the author
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Best website best prices and fastest! Thank you guys for your hard work
Review of , following an experience of by ARTEM Y.
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Excellent service (fast delivery) and good quality (corresponds to the homepage)
Review of , following an experience of by JEAN-PIERRE B.
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Bought a shoei gt air 3. Ordered on Monday, shipped fedex and arrived at my house in the US 2 days later from Italy! Amazing service and got the best deal on this helmet from motostorm
Review of , following an experience of by JAY L.
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I buy from Spain, all was perfect
Review of , following an experience of by VICTOR A.
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Merce perfetta spedizione veloce
Review of , following an experience of by GIANLUCA C.
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Fast shipping and a great price-I will be shopping here again
Review of , following an experience of by JOSEPH N.
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Great prices and fast delivery
Review of , following an experience of by CIPRIAN C.
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Always a pleasure transacting with Motostorm. Best prices and amazing service! Might be the best online shopping experience after Amazon. Thank you
Review of , following an experience of by OMAR B.
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Very good and quick. Got my helmet in a week even with it being shipped from Italy to America
Review of , following an experience of by BRYCE M.
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Super efficient. Fast Delivery.
Review of , following an experience of by RACQUEL U.
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I ordered a jacket that was too small. I went to return it but the return shipping was my responsibility. The cost to return was $396 USD. If you buy something, make sure it fits. Now I’m stuck trying to sell the jacket on eBay.
Review of , following an experience of by JASON F.
Answer by motostorm.itFlagHello, thanking you for your feedback. As indicated in our return policy countries outside of the european comunity are not eligible for free return.In the event that the size of the purchased product does not match the expectations you can return the item(s). Within 30 days of receipt of goods you must login to your order list and fill out the return form. All return shipping charges are your responsibility.
Answer by Jason FFlagCorrect. In this case, $396 USD for the lowest cost shipping service. US customers, be warned.
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quick shipping and the stuff arrived packaged well.
Review of , following an experience of by LUCA C.
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I bought high end boots and helmet form motostrom.it and it couldn't have been easier. Great selection, especially at the price point for someone in the USA. Shipping was lightning fast. I'll definitely shop with them again. It's just a bummer that they can't ship Klim gear to USA, but I'm sure there's a good supplier/import reason. Thanks again, Motorstorm!
Review of , following an experience of by ROBERT O.
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Great experience and best prices. I recommend it 100%! Thank you for the smooth transaction.
Review of , following an experience of by OMAR B.
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Fast shipping and the product was as expected.
Review of , following an experience of by NATHAN D.
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Very responsible company shipment was fast and my order arrived in good condition I will recommend motostorm to everyone and will buy again once necessary. Thanks
Review of , following an experience of by SERHIY L.
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The first time I bought on this page and I liked it, the site was quite agile, my only complaint is with the description of the product, because they indicate that the helmet is sold with a clear visor, and if so, however, they did not mention that A dark visor came in the box and I bought an additional dark visor because I thought it was not included, if I had known I would have bought the blue one. Regarding the delivery times, they were as indicated, the truth is very satisfied, but beyond all the product arrived as it should be despite the journey to the United States. Thank you very much, I am very happy and will continue shopping with you.
Review of , following an experience of by SAUL R.
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Over all I am very happy with my helmet but shipping took longer than expected. I ordered on May 28 but did not receive my order until June 17. Partly because motostorm had to wait to receive my helmet from scorpion. Not sure if motostorm is just the middle man or they didn't have it in stock. Secondly I wasn't aware that paperwork has to be filled out for all motorcycle helmets entering the US. I had to fill this paperwork out for every fedex stop in the US. Not sure why three different times but that was part of the hold up also.
Review of , following an experience of by APRIL H.
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Irá a very funcional product
Review of , following an experience of by VANESSA R. *
*Pseudonymized data at the request of the author
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