Customer reviews for mysushishop.co.uk

Customer reviews

• 4 / 5 1

  

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  Gunkan did not come as described. total let down and straight in the bin

  Review of 12/12/2020, following an experience of 10/12/2020 by VICTORIA G. *

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• 3 / 5 1

  

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  The sushi was packed to tightly together causing issue when trying to get it out of the carton - causing pieces of roll to fall apart. We've been ordering the Chili crab spring roll for the past three orders and to date have always found pieces of crab shell in pretty much every roll.

  Review of 27/11/2020, following an experience of 25/11/2020 by AMBER C. *

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• 4 / 5 1

  

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  The food was great, Sushi shop is my 'go to' when I want sushi. However, this is where the positives stop. If the standard of food ever drops, I will probably stop going to Sushi shop. Ordering on the App or online is a nightmare. The App is amateur, it did not recognise my birthday reward code (online it didn't either) it did not save my credit card details and after the third time of trying to pay I had to go online to complete the order. I finally made the order and turned up to the the restaurant to collect and whilst I was very happy to have no waiting time and the order was ready. The cashier could have been much more welcoming, I can't imagine she sees too many people a day in the current circumstances so to welcome people in and thank them genuinely is so important. Instead I got a lethargic "what's your name" and it seemed an inconvenience that I had entered the restaurant.

  Review of 24/11/2020, following an experience of 22/11/2020 by ELEANOR S. *

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• 3 / 5 1

  

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  Normally the product is great but this time the food was falling apart and was not fresh

  Review of 24/11/2020, following an experience of 22/11/2020 by FREDDIE P. *

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• 5 / 5 1

  

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  Brilliant. Though personally didn't like the cream cheese

  Review of 23/11/2020, following an experience of 21/11/2020 by GORDON L. *

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• 5 / 5 1

  

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  Super fast delivery!

  Review of 20/11/2020, following an experience of 18/11/2020 by CAMERON M. *

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• 5 / 5 1

  

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  very unique and interesting sushi that is prepared by sushishop, always pleasantly surprised by the seasonal creations. the only criticism for this time is that the sakura mochi tasted slightly artificial, the black sesami mochi was great, and the satay sushi (seasonal) absolutely stunning. delivery on time as usual, will definitely come back again

  Review of 20/11/2020, following an experience of 18/11/2020 by COLIN W. *

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• 4 / 5 1

  

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  delay with delivery

  Review of 18/11/2020, following an experience of 02/11/2020 by ISABEL W. *

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• 3 / 5 1

  

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  The marinated chirashi was missing the chili. The delivery was missing chopsticks, sauces, napkins.

  Review of 18/11/2020, following an experience of 06/11/2020 by JESSICA M. *

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• 5 / 5 1

  

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  Very satified! I love that you have a lunch special to add on miso soup. And that your staff are aware of which fish a pregnant women can or can't have. Thank you!

  Review of 10/11/2020, following an experience of 30/10/2020 by ADELE G. *

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• 5 / 5 1

  

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  Indian Spring Rolls were too sweet, but everything else was top notch

  Review of 10/11/2020, following an experience of 30/10/2020 by ALICE S. *

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• 1 / 5 1

  

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  More than one hour to be delivered My soup was cold and half of it was overthrow in the plastic bag

  Review of 10/11/2020, following an experience of 25/10/2020 by KIRSTEN L. *

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• 5 / 5 1

  

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  Love the Rock n Roll - always order it. Wish you had more Gyozas (Prawn) - although they are expensive for 3! More signature rolls please. Quality of the food is very good.

  Review of 18/10/2020, following an experience of 16/10/2020 by SONIA A. *

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• 5 / 5 1

  

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  Very satisfied. Fantastic quality/size/price ratio. Happy Sushi Box should stay longer. I usually buy sushi every Friday but when this offer is available I do it twice per week.

  Review of 14/10/2020, following an experience of 07/10/2020 by ELSIE T. *

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• 5 / 5 1

  

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  We are in love with the Happy Sushi Box. It has become our Wednesday ritual - from entering your beautiful shop, chatting with your wonderful people and eating your delicious sushi. Sushi Shop always delivers and we hope you will come up with something equally tantalizing when the happy sushi box promotion finishes.

  Review of 14/10/2020, following an experience of 07/10/2020 by THERESA T. *

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• 5 / 5 1

  

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  Perfect

  Review of 14/10/2020, following an experience of 05/10/2020 by EVELYN W. *

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• 4 / 5 1

  

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  Yes, quality of food was good

  Review of 02/10/2020, following an experience of 28/09/2020 by SEBASTIAN P. *

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• 5 / 5 1

  

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  good

  Review of 02/10/2020, following an experience of 29/09/2020 by MARY T. *

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• 4 / 5 1

  

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  Fairly satisfied simply because I had placed order online and then had to call to inform the store to inform about what time my order will be collected; the person who answered the call at 10 Old Brompton Road took ever so long to find my order and I started panicking thinking oh no I just paid £40.00 and no sign of my order in store!!!!! Anyway, coming to my order feedback; we would prefer if you could provide more sachets of wasabi and soya sauce for a 42 pieces platter. Yesterday I ordered two of 42 pieces (Happy Sushi Box) and only two tiny wasabi sachets were packed with them. Come on we get the same amount with of condiments with the smallest orders.

  Review of 28/09/2020, following an experience of 23/09/2020 by KEELEY H. *

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• 5 / 5 1

  

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  Everything was so delicious

  Review of 24/09/2020, following an experience of 20/09/2020 by BRUCE R. *

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• 5 / 5 1

  

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  Very tasty and fresh

  Review of 24/09/2020, following an experience of 22/09/2020 by KARL W. *

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• 4 / 5 1

  

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  pricey but very fresh fish. Basics are excellent making it hard for new creations to impress.

  Review of 21/09/2020, following an experience of 19/09/2020 by CRAIG A. *

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• 5 / 5 1

  

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  fine

  Review of 19/09/2020, following an experience of 16/09/2020 by ELSIE H. *

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• 5 / 5 1

  

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  very satisfied

  Review of 19/09/2020, following an experience of 17/09/2020 by JACK M. *

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• 5 / 5 1

  

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  I actually wanted prawn tempura but it does not exist as a dish

  Review of 12/09/2020, following an experience of 10/09/2020 by MAX S. *

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• 5 / 5 1

  

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  Very satisfied, however the application needs to be fixed to accept AMEX

  Review of 11/09/2020, following an experience of 09/09/2020 by ISABEL W. *

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• 5 / 5 1

  

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  Very Satisfied

  Review of 10/09/2020, following an experience of 08/09/2020 by SCARLETT R. *

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• 5 / 5 1

  

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  Sometimes the Miso soup has the right amount of salt or none at all. Inconsistent.

  Review of 08/09/2020, following an experience of 04/09/2020 by AARON W. *

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• 5 / 5 1

  

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  very good

  Review of 08/09/2020, following an experience of 25/08/2020 by MICHAEL R. *

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• 4 / 5 1

  

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  California dream was like dog food - tinned Tuna! - really! seriously need to up the quality here. Also, items were missing from order

  Review of 08/09/2020, following an experience of 23/08/2020 by JAMES G. *

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• 5 / 5 1

  

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  excellent sushi and efficient delivery service. App needs improvement

  Review of 08/09/2020, following an experience of 24/08/2020 by RACHEL P. *

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• 5 / 5 1

  

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  Perfect!

  Review of 08/09/2020, following an experience of 25/08/2020 by PHILIP K. *

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• 5 / 5 1

  

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  it was very delicious I will order again very soon!

  Review of 27/08/2020, following an experience of 21/08/2020 by SCOTT C. *

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• 4 / 5 1

  

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  The items we received were great however they didn't give us the Satay Sushi which was a shame as I really wanted to try it. I didn't think to double check the order and didn't notice the missing items until we got home.

  Review of 27/08/2020, following an experience of 20/08/2020 by ELLIE M. *

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• 4 / 5 1

  

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  Not very. Really poor quality. Not finished with care and sushi falling apart. The food gets worse from here every time I order, which is such a shame. Really going downhill.

  Review of 27/08/2020, following an experience of 21/08/2020 by LISA W. *

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• 5 / 5 1

  

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  Absolutely amazing service and the food is of top quality!

  Review of 27/08/2020, following an experience of 20/08/2020 by HEATHER A. *

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• 5 / 5 1

  

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  Very fresh and tasty just didn't like the taste of crab too much

  Review of 27/08/2020, following an experience of 17/08/2020 by BRANDON G. *

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• 4 / 5 1

  

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  I no longer get it with avocado because the avocado is always too hard and not ripe

  Review of 27/08/2020, following an experience of 18/08/2020 by FIONA M. *

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• 5 / 5 1

  

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  SushiShop is for my amazing sushis, I love discovering new sushi and that's exactly what I have with SushiShp!

  Review of 27/08/2020, following an experience of 18/08/2020 by KIMBERLY C. *

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• 4 / 5 1

  

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  Food was excellent - however delivery was 25 mins after the advised delivery time - and in the order notes we asked for no coriander on the passion salmon but it arrived with coriander in it. The rest of the food was really tasty though

  Review of 27/08/2020, following an experience of 11/08/2020 by NATHAN H. *

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• 5 / 5 1

  

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  Delicious

  Review of 27/08/2020, following an experience of 16/08/2020 by EDEN M. *

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• 4 / 5 1

  

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  GOOD

  Review of 27/08/2020, following an experience of 15/08/2020 by LIZZIE H. *

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• 5 / 5 1

  

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  The sushi was really delicious and top quality. The Octopus Roll is a bit chewy.

  Review of 27/08/2020, following an experience of 16/08/2020 by HARVEY R. *

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• 5 / 5 1

  

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  The size of the portions are a bit small for the price.

  Review of 27/08/2020, following an experience of 11/08/2020 by ETHAN M. *

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• 1 / 5 1

  

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  I was extremely dissatisfied. The delivery guy called me once the delivery was already delayed, to tell me that he didn't ave an address even though this had been attached to his order. He also complained that he didn't have a place to put his bike. He then returned the food to the shop, and I asked for a refund. They decided to send out the food again with another guy who again called for me to explain that the main entrance is on the address I provided. I was also told they were not responsible for the delivery of the food. Hence, I can only assume that they are falsely marketing their delivery service online. I.e. don't get it if you want to eat. The food was now 2 hrs delayed and I received the wrong items. It did not look at all as on the website and it's extremely unpredictable as to what you will get from mysushishop these days. It's really on the level of a grocery store sushi selection. The poke bowl was completely inedible. I have been ordering from mysushishop over the past couple of years, but this experience took the prize and I'll have to find a new sushi place.

  Review of 27/08/2020, following an experience of 11/08/2020 by ELLIOT W. *

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• 5 / 5 1

  

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  Very satisfied. Personally found the Sakura Mochi a little to sweet for my taste, but very happy with the order overall

  Review of 09/08/2020, following an experience of 07/08/2020 by JANE H. *

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• 5 / 5 1

  

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  Very staisfied

  Review of 04/08/2020, following an experience of 02/08/2020 by MARTIN L. *

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• 5 / 5 1

  

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  Amazing as always!!

  Review of 03/08/2020, following an experience of 01/08/2020 by FINLEY J. *

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• 3 / 5 1

  

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  Satisfied

  Review of 02/08/2020, following an experience of 31/07/2020 by DONNA P. *

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• 3 / 5 1

  

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  The food was nice but ordered well ahead of time and still had to stand and wait 20 minutes in store.

  Review of 02/08/2020, following an experience of 31/07/2020 by ISABEL B. *

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• 5 / 5 1

  

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  tried to use website and app but both proved impossible. this has been an ongoing issue with little result from the technical team. apart from messages and issues being in french (!!) the website has a mind of its own and cancels everything. One loses patience. Food generally good and staff at shop helpful, again would be better if some of them spoke better english. A lot of competition out there ......

  Review of 28/07/2020, following an experience of 25/07/2020 by LOGAN S. *

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• 5 / 5 1

  

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  If you're looking for top quality sushi, this is the place to go. Take-away packing was good, and even survived my cycle ride home -- the order was made on time for pickup. Food is always delicious with Sushishop, made better by the discount code. The only qualm is the app is buggy and doesn't let me login. The web interface is better, but works only on desktops and not great on the phone mobile browser.

  Review of 28/07/2020, following an experience of 26/07/2020 by AARON E. *

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• 4 / 5 1

  

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  To be honest, we love you guys but this order was actually super disappointing. All the sushi fell apart, several pieces were strung together where the fish wasn't cut and generally it just wasn't anywhere near the usual standard.

  Review of 25/07/2020, following an experience of 23/07/2020 by KATIE M. *

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• 5 / 5 1

  

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  Best takeaway sushi in West London. Love it.

  Review of 18/07/2020, following an experience of 15/07/2020 by STEPHANIE P. *

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• 2 / 5 1

  

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  The delivery was more than half an hour late. I left a message to the Customer Support and still haven't received any feedback. The rice used in the sushi had an odd taste, which didn't match my expectations.

  Review of 18/07/2020, following an experience of 03/07/2020 by HARVEY M. *

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• 5 / 5 1

  

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  even when we order additional sauces, there is always some missing Green beans had a lot of strings, not so good

  Review of 05/07/2020, following an experience of 03/07/2020 by CHELSEA P. *

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• 5 / 5 1

  

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  I love Sushi shop - best ever

  Review of 02/07/2020, following an experience of 30/06/2020 by PETER M. *

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• 3 / 5 1

  

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  Excellent with the product. Only issue I have is on the wait time and lack of clarity. I did order for pickup. Got on the app that my order would be available for pickup at 19:15. At that time, I was at the shop. They told me "7 to 10 min more, please wait outside". The order wasnt ready before 19:40. AND the worse in all this is that the app isnt updated with actual delivery times. In other words, your customers have no other option than to wait at the store or close to the store because they dont know when their order will be ready. At 21:00 my order was still "in preparation, ready for 19:15" in the app!

  Review of 02/07/2020, following an experience of 30/06/2020 by ALEX C. *

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• 4 / 5 1

  

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  Disappointing. I ordered for pick up at 9 pm and was given food prepared at 5 pm. It had been sitting in the fridge for 4 hours. I will not order here again. Sushi/maki should be freshly made. Very unsatisfactory.

  Review of 01/07/2020, following an experience of 27/06/2020 by DAVE R. *

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• 4 / 5 1

  

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  We opted for no extras ( no sticks, no sauce etc..; ) it was delivered anyway.

  Review of 01/07/2020, following an experience of 18/06/2020 by ELSIE Y. *

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• 4 / 5 1

  

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  It was very busy in store with delivery drivers. Had to wait 30 mins for my order but not really a problem. I though wasabi would be included in the boxes but no... will remember that for next time and ask for it.

  Review of 01/07/2020, following an experience of 25/06/2020 by COURTNEY J. *

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• 4 / 5 1

  

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  The food is fine. Your app however is really really poor. Fails at checkout repeatedly, has text in French even if you choose English, etc. Difficult to understand how you can have such a poor app experience when there are so many good examples out there. Then when I ordered through your website instead, there was no confirmation email till the next day...

  Review of 01/07/2020, following an experience of 26/06/2020 by ASHLEY M. *

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• 5 / 5 1

  

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  The sushi tastes so fresh and absolutely delicious! Been to many sushi places and no one has come close to matching Sushishop. Prices are pretty reasonable too

  Review of 01/07/2020, following an experience of 21/06/2020 by STEPHANIE P. *

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• 2 / 5 1

  

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  It was OK but the wait was long and the attitude in store disappointing

  Review of 01/07/2020, following an experience of 15/06/2020 by EMILY C. *

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• 5 / 5 1

  

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  Everything was great! I had a lovely meal. that's why i order at least once a week from sushi shop!

  Review of 01/07/2020, following an experience of 15/06/2020 by NAOMI W. *

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• 5 / 5 1

  

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  They forgot 6 maki salmon but we called and they delivered the missing sushis 15min after so very satisfied!

  Review of 12/06/2020, following an experience of 05/06/2020 by LEXI H. *

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• 5 / 5 1

  

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  Order was prepared very quickly. Very friendly staff. Sushi Shop has great variety and the food is excellent

  Review of 12/06/2020, following an experience of 10/06/2020 by CRAIG F. *

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• 5 / 5 1

  

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  Poke bowls are a bit dry.

  Review of 12/06/2020, following an experience of 10/06/2020 by STEFAN C. *

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• 5 / 5 1

  

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  Everything excellent, as always.

  Review of 10/06/2020, following an experience of 08/06/2020 by JOE W. *

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• 5 / 5 1

  

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  Fast delivery, easy ordering on website with order tracking, being able to see pictures of the sushi with ingredients list was really helpful. Sushi tasted fresh and the flavour was really nice and balanced. Love the Fire roll!

  Review of 10/06/2020, following an experience of 08/06/2020 by JEREMY A. *

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• 4 / 5 1

  

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  Less than usual

  Review of 05/06/2020, following an experience of 03/06/2020 by STEPHANIE H. *

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• 3 / 5 1

  

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  Although usually good but the tuna was very fatty.

  Review of 30/05/2020, following an experience of 28/05/2020 by JULIA L. *

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• 5 / 5 1

  

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  very good but would be good to get delivery updates

  Review of 28/05/2020, following an experience of 26/05/2020 by THERESA F. *

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• 5 / 5 1

  

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  In general, very satisfied, but the website is clunky. it needs some thought.

  Review of 20/05/2020, following an experience of 18/05/2020 by ISAAC S. *

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• 5 / 5 1

  

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  Website shows errors in french. Very difficult to order at times. For addresses that don't have a house number i had to put in a 0.. Overall not an easy platform to order food from. With every order there is less and less edamame and cabbage. Sushi great quality, keep it up.

  Review of 18/05/2020, following an experience of 08/05/2020 by CAMERON W. *

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• 3 / 5 1

  

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  it was not ready from the time stated. It was 20 minutes late and I had to wait.

  Review of 17/05/2020, following an experience of 09/05/2020 by FIONA H. *

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• 5 / 5 1

  

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  Really satisfied. The only glitch I had was the impossibility to do the order via the app, as I was not able to set up my home address for the delivery.

  Review of 17/05/2020, following an experience of 05/05/2020 by NATHAN B. *

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• 4 / 5 1

  

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  Amazing as always! I had few issue in the past by not receiving all the order but nothing too worried. I love Sushi shop and I know I can trust the brand for a nice sushi evening.

  Review of 17/05/2020, following an experience of 09/05/2020 by YVONNE K. *

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• 2 / 5 1

  

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  My order was delivered 1h30 later than it was stated. The driver didn’t have my full address and blamed on me that I didn’t put it correctly while I put everything even the floor level! I would like to point your attention to that case and take actions! Thanks - btw the food was great as usual.

  Review of 17/05/2020, following an experience of 01/05/2020 by RACHEL P. *

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• 5 / 5 1

  

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  Super meal

  Review of 17/05/2020, following an experience of 05/05/2020 by ROSIE H. *

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• 5 / 5 1

  

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  One kind of sushi was different from the one showed in the description

  Review of 13/05/2020, following an experience of 29/04/2020 by PHOEBE P. *

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• 5 / 5 1

  

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  sushi was so tasty and light. rice well cooked

  Review of 13/05/2020, following an experience of 30/04/2020 by CHRISTIAN B. *

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• 1 / 5 1

  

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  Very late delivery. Sushi not fresh (despite getting freshly made after error in delivery). Some of the rice was hard to chew. When you get it right, your sushi is great, but it's hit and miss. Too often not fresh and rarely delivered on time.

  Review of 13/05/2020, following an experience of 27/04/2020 by RUTH C. *

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• 4 / 5 1

  

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  Whilst the cheesecake was ordered, it wasn't available on collection. Replaced by a chocolate cake.

  Review of 13/05/2020, following an experience of 29/04/2020 by ALEX S. *

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• 5 / 5 1

  

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  Good but a bit pricey

  Review of 28/04/2020, following an experience of 26/04/2020 by TANYA P. *

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• 4 / 5 1

  

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  The salmon rolls weren't very generous in salmon which is a shame for a super salmon plater

  Review of 28/04/2020, following an experience of 26/04/2020 by DUNCAN M. *

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• 5 / 5 1

  

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  Very good service ! I was called when the delivery guy came and it was very yummy ! That's my first delivery in France because it's been almost a month that I'm in London. Congratulations !

  Review of 22/04/2020, following an experience of 12/04/2020 by CAROLINE K. *

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• 5 / 5 1

  

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  Fnatastic as always. The website however does not recognise my account anymore.

  Review of 22/04/2020, following an experience of 13/04/2020 by CHLOE P. *

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• 5 / 5 1

  

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  Thank you guys for still being open during these times! Be safe! And thank you to the really kind Spanish assistant who welcomed me and helped.

  Review of 22/04/2020, following an experience of 08/04/2020 by JAKE T. *

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• 2 / 5 1

  

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  you have been taking orders without checking your ability to manage delivery

  Review of 22/04/2020, following an experience of 04/04/2020 by KEELEY H. *

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• 1 / 5 1

  

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  Not satisfied at all since your app let me order from a shop that was closed!! Still hoping to get a refund!!

  Review of 20/04/2020, following an experience of 04/04/2020 by CAITLIN C. *

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• 3 / 5 1

  

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  I ordered the salmon chirashi with avocado but got the marinated chirashi instead. I got this for takeaway so did not discover this until I got home. Cashier was nice and all but I wish she listened and repeated my order back to me if she didn't hear me clearly. I never said 'marinated' but I did say 'salmon' and 'avocado'. Disappointing since the marinated version is too sour for my taste.

  Review of 16/03/2020, following an experience of 13/03/2020 by LEE C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The order was on time and usually the sushi is very good

  Review of 13/03/2020, following an experience of 28/02/2020 by ISABEL R. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The rice didn't taste fresh in our sushi. It was a bit crunchy and not sticky like we expect sushi rice to be. Also the quality of the tempura in the fire roll wasn't very good. Tasted like frozen fish, not fresh. Prompt and friendly delivery though!

  Review of 08/03/2020, following an experience of 06/03/2020 by MEGAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent quality, fresh ingredients and beautiful presentation. Far better than any other takeaway sushi for sure. Exceeded our expectation.

  Review of 07/03/2020, following an experience of 04/03/2020 by KEN D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Very

  Review of 06/03/2020, following an experience of 03/03/2020 by CAITLIN J. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Two products were wrong: I ordered a salmon avocado spring roll and got a roll with sesame; and I ordered a tuna & truffle which was... without the truffle. Mistakes happen, but are happening too often with sushi shop.

  Review of 05/03/2020, following an experience of 29/02/2020 by FREDDIE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Delicious sushi!

  Review of 02/03/2020, following an experience of 26/02/2020 by FINLEY H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Good variety, fresh produce, excellent value.

  Review of 23/02/2020, following an experience of 19/02/2020 by STEPHEN T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to order on line - I had to amend the order, which I did initially via the website. I then received a follow up phone call and a photo of the amended invoice. The delivery arrived a few minutes early and the potions are generous. Customer Service was excellent - More companies should take notice of how Sushi Shop operates

  Review of 18/02/2020, following an experience of 13/02/2020 by CAITLIN R. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order