Customer reviews for mysushishop.co.uk

Customer reviews

• 4 / 5

  

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  I recently tried the spicy tuna poke bowl from a local restaurant, and unfortunately, it did not meet my expectations. Despite the name of the dish, it was not at all spicy. The tuna itself lacked flavor and tasted very bland. Overall, the poke bowl was very disappointing and did not leave a lasting impression. I would not recommend this dish to anyone looking for a flavorful and spicy meal.

  Review of 28/04/2023, following an experience of 05/04/2023 by A A. *

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• 5 / 5

  

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  Great

  Review of 28/04/2023, following an experience of 16/04/2023 by A A. *

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• 5 / 5

  

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  Very

  Review of 28/04/2023, following an experience of 15/04/2023 by A A. *

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• 5 / 5

  

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  Sushi Shop's Salmon Aburi Roll was amazing! The torched salmon on top of the rice was so tasty, and the roll had a great flavour.

  Review of 28/04/2023, following an experience of 12/04/2023 by A A. *

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• 5 / 5

  

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  Very satisfied! Very fresh for everything sushi and sashimi. Excellent presentation. Only issue: gyoza. Came cold and felt difficult to chew, like if they were not fresh. Hence the one star rating. Yakitori was lukewarm and tasty, so 3 stars. Website navigation is not great. Worst it includes a menu pdf file (clicking on the top right corner) which features the collab with Paul Pairret. None of his recipe are available. Google it and found out that it was in 2022…! Very very frustrating….

  Review of 23/04/2023, following an experience of 07/04/2023 by A A. *

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• 4 / 5

  

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  The food was delicious and the delivery time was great - but this company offers £5 introductory discount and then makes it very difficult to redeem. It‘s not about the money but the principle - if you try their customer service it leads to a dead page.

  Review of 23/04/2023, following an experience of 07/04/2023 by A A. *

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• 3 / 5

  

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  Not that well, I’ve already contact customer care and hope to get an answer

  Review of 23/04/2023, following an experience of 08/04/2023 by A A. *

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• 3 / 5

  

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  The yellowtail miso yuzu sushi was missing from the order.

  Review of 23/04/2023, following an experience of 07/04/2023 by A A. *

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• 5 / 5

  

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  all over very good

  Review of 23/04/2023, following an experience of 10/04/2023 by A A. *

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• 4 / 5

  

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  Very satisfied

  Review of 23/04/2023, following an experience of 12/04/2023 by A A. *

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• 5 / 5

  

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  Everything was great as usual

  Review of 23/04/2023, following an experience of 09/04/2023 by A A. *

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• 4 / 5

  

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  The service was great, but the sushi itself was pretty dry and not very tasty. It seemed it was made quite a while before.

  Review of 08/04/2023, following an experience of 05/04/2023 by A A. *

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• 5 / 5

  

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  The food was excellent. However the app is useless and I had to go to store to buy it. If the app worked, I would buy much more often.

  Review of 07/04/2023, following an experience of 05/04/2023 by A A. *

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• 4 / 5

  

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  Very good sushi and Sushi Wednesdays might become a regular in our house while the deal lasts!

  Review of 07/04/2023, following an experience of 05/04/2023 by A A. *

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• 4 / 5

  

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  Very satisfying sushi dinner

  Review of 07/04/2023, following an experience of 05/04/2023 by A A. *

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• 5 / 5

  

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  Delicious poke bowl, very fresh and well presented.

  Review of 05/04/2023, following an experience of 03/04/2023 by A A. *

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• 3 / 5

  

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  The quality of the sushi last definitely declined significantly over the last year or 2 from the branch in Notting Hill. Ive been ordering on a regular basis since 2020 and I after a few recent disappointing orders where the rice isn't fresh, the thickness of the fish on the specialty rolls is far less generous than it used to be. Not sure if this is a more global issue or just relevant to my local branch. I will no longer be using Sushi shop, not to mention they failed to include to or my ordered sushi rolls.

  Review of 03/04/2023, following an experience of 01/04/2023 by A A. *

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• 4 / 5

  

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  Fantastic sushi, but delivery was late

  Review of 02/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 02/04/2023, following an experience of 31/03/2023 by A A. *

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• 5 / 5

  

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  Was absolutely delicious

  Review of 01/04/2023, following an experience of 29/03/2023 by A A. *

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• 3 / 5

  

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  Yellowtail ceviche with mango had zero mango just loads of red chilli

  Review of 01/04/2023, following an experience of 25/03/2023 by A A. *

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• 5 / 5

  

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  Tasty and fresh but quite pricey

  Review of 01/04/2023, following an experience of 28/03/2023 by A A. *

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• 5 / 5

  

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  Food was good, and prepared on the spot. My server remembered me from the previous week and was engaged and welcoming. More than happy to stop in every now and again.

  Review of 01/04/2023, following an experience of 29/03/2023 by A A. *

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• 5 / 5

  

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  Delicious sushi and very nice staff. Will order again soon! I loved the app with great detail of each piece and was very easy to use

  Review of 01/04/2023, following an experience of 17/03/2023 by A A. *

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• 4 / 5

  

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  Yakisoba didn’t have enough veg and was a small portion. Curry was sadly cold!

  Review of 01/04/2023, following an experience of 25/03/2023 by A A. *

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• 5 / 5

  

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  Super friendly staff on Northcote road and the salmon literally melts in your mouth

  Review of 01/04/2023, following an experience of 21/03/2023 by A A. *

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• 5 / 5

  

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  So tasty

  Review of 01/04/2023, following an experience of 23/03/2023 by A A. *

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• 5 / 5

  

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  Best sushi for a quick stop! Great quality and the staff are always welcoming and polite.

  Review of 01/04/2023, following an experience of 23/03/2023 by A A. *

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• 5 / 5

  

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  It was great - and the team are so lovely and friendly and are very enthusiastic about the food.

  Review of 01/04/2023, following an experience of 19/03/2023 by A A. *

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• 3 / 5

  

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  Poor delivery time

  Review of 01/04/2023, following an experience of 18/03/2023 by A A. *

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• 3 / 5

  

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  Overall, very disappointing. The quality of the food is average at best, the order was wrong. The hot food was freezing cold and we received no soy sauce, wasabi or ginger so the sushi didn’t taste as good as it perhaps could have. We phoned to complain and were told we had the wrong shop. The next number we were given didn’t answer. I would rate sticks n sushi or Kibou highly over this place

  Review of 01/04/2023, following an experience of 24/03/2023 by A A. *

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• 5 / 5

  

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  I paid 60p for extra wasabi but there weren't any. Also asked for two pair of chopsticks but got one.

  Review of 01/04/2023, following an experience of 20/03/2023 by A A. *

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• 5 / 5

  

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  Very satisfied ! So happy this has reached SW London. We'll be regulars. Also this was probably the first time my partner truly enjoyed a sushi meal. 10/10!

  Review of 01/04/2023, following an experience of 17/03/2023 by A A. *

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• 5 / 5

  

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  Food is always great and consistent!

  Review of 01/04/2023, following an experience of 24/03/2023 by A A. *

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• 5 / 5

  

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  expensive but very good quality

  Review of 01/04/2023, following an experience of 24/03/2023 by A A. *

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• 3 / 5

  

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  We had to wait over half an hour for a takeaway order that we had pre booked via the app. A lot of other people were waiting for ages too. As a new shop there should have been more staff on a Friday night. Disappointing start after much anticipation. Sushi overall was tasty but a bit dry.

  Review of 01/04/2023, following an experience of 17/03/2023 by A A. *

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• 5 / 5

  

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  Very friendly staff, delicious dishes. Highly recommended, will definitely visit again!

  Review of 01/04/2023, following an experience of 21/03/2023 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 01/04/2023, following an experience of 21/03/2023 by A A. *

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• 5 / 5

  

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  Very good food!

  Review of 01/04/2023, following an experience of 24/03/2023 by A A. *

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• 5 / 5

  

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  Enjoyed the food but didn’t like the excessive packaging. We got so many bottles of soy sauce, an unnecessary amount of plastic. I was expecting the curry to be warm but was cold out of the fridge

  Review of 01/04/2023, following an experience of 16/03/2023 by A A. *

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• 3 / 5

  

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  Chicken katsu curry was cold. Even after microwaving it at home it was disgusting. Neither of us could eat it, went straight in the bin. May as well have just thrown out £25.

  Review of 01/04/2023, following an experience of 17/03/2023 by A A. *

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• 5 / 5

  

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  Great service and delicious dish as usual. The Sushi Shop never disappoints

  Review of 22/03/2023, following an experience of 10/03/2023 by A A. *

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• 2 / 5

  

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  Dreadful service. Such a great product but I won’t be ordering from the Sushi Shop again.

  Review of 22/03/2023, following an experience of 06/03/2023 by A A. *

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• 4 / 5

  

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  Was good, nothing extraordinary

  Review of 22/03/2023, following an experience of 12/03/2023 by A A. *

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• 5 / 5

  

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  fresh, filling, well priced sushi

  Review of 22/03/2023, following an experience of 09/03/2023 by A A. *

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• 5 / 5

  

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  I absolutely love this place.

  Review of 22/03/2023, following an experience of 06/03/2023 by A A. *

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• 4 / 5

  

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  I always tell my friends I am lucky with the best sushi in London but, this order was very poor.

  Review of 22/03/2023, following an experience of 15/03/2023 by A A. *

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• 5 / 5

  

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  Just super tasty quality made sushi!

  Review of 22/03/2023, following an experience of 10/03/2023 by A A. *

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• 3 / 5

  

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  You have again reduced the amount of fish in the box. The cucumber makis replaced the salmon makis. It is not really a sushi box anymore, half of the makis do not have fish and the ones that have fish do not have enough of it. I was in Luxembourg two weeks ago and sushi shop offered better sushis for the price. I do not think that we will order again.

  Review of 22/03/2023, following an experience of 15/03/2023 by A A. *

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• 5 / 5

  

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  None

  Review of 22/03/2023, following an experience of 09/03/2023 by A A. *

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• 3 / 5

  

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  Sushi was good but not the best experience in store

  Review of 22/03/2023, following an experience of 11/03/2023 by A A. *

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• 5 / 5

  

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  Prompt very friendly service and delicious sashimi

  Review of 22/03/2023, following an experience of 16/03/2023 by A A. *

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• 5 / 5

  

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  Very

  Review of 22/03/2023, following an experience of 14/03/2023 by A A. *

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• 5 / 5

  

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  Quality sushi, amazing presentation, highly recommended

  Review of 22/03/2023, following an experience of 14/03/2023 by A A. *

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• 5 / 5

  

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  Quality of sushi and quick delivery

  Review of 22/03/2023, following an experience of 15/03/2023 by A A. *

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• 5 / 5

  

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  Whilst the new packaging doesn't look so luxe (but still very well presented) its certainly more eco-friendly and great that you can easily re-cycle. Went for the 'make your own box to share' which is a great idea.

  Review of 13/03/2023, following an experience of 01/03/2023 by A A. *

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• 5 / 5

  

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  the best

  Review of 13/03/2023, following an experience of 26/02/2023 by A A. *

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• 5 / 5

  

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  The sushi was delicious! Packaging was also very nice.

  Review of 13/03/2023, following an experience of 04/03/2023 by A A. *

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• 4 / 5

  

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  The sashimi was not in good condition

  Review of 13/03/2023, following an experience of 28/02/2023 by A A. *

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• 4 / 5

  

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  Very satisfied !

  Review of 13/03/2023, following an experience of 04/03/2023 by A A. *

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• 5 / 5

  

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  Meet my expectations

  Review of 13/03/2023, following an experience of 05/03/2023 by A A. *

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• 5 / 5

  

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  Yes it is always good quality but they have forgotten my gift sushi !!!

  Review of 13/03/2023, following an experience of 05/03/2023 by A A. *

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• 5 / 5

  

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  Lovely

  Review of 13/03/2023, following an experience of 01/03/2023 by A A. *

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• 5 / 5

  

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  excellent

  Review of 13/03/2023, following an experience of 04/03/2023 by A A. *

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• 5 / 5

  

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  The food is always fabulous from here. I would wholeheartedly recommend Sushi Shop to anyone. Easy to order, a great selection and quick delivery.

  Review of 13/03/2023, following an experience of 01/03/2023 by A A. *

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• 3 / 5

  

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  I received a notification on my phone about the Happy Box deal. We also ordered an extra box. I was then told on the phone it was "collection only". This was not clear on my phone message at all. I had to borrow a car to pick up my order and the road works in Richmond meant the whole journey to pick up the food was over half an hour. The lady in the shop didn't seem particularly sorry for this, when I told her, didn't smile a welcome and didn't make me feel your company cares. There are a lot of other Sushi places who do better.

  Review of 13/03/2023, following an experience of 01/03/2023 by A A. *

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• 1 / 5

  

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  Some sushis had a very very thin salmon on top of them. I was able to see the rice through the salmon.

  Review of 13/03/2023, following an experience of 25/02/2023 by A A. *

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• 5 / 5

  

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  Very satisfied thanks

  Review of 13/03/2023, following an experience of 26/02/2023 by A A. *

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• 5 / 5

  

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  In general I like the quality of the food, some products that I have tried for the first time were not to my liking (but that is personal taste)

  Review of 13/03/2023, following an experience of 05/03/2023 by A A. *

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• 1 / 5

  

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  App gave rider wrong address!

  Review of 06/03/2023, following an experience of 18/02/2023 by A A. *

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• 3 / 5

  

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  Order didn't go through. Had to go to store to order. Was told by the staff that Salmon tatami wasn't available. Staff could have been a bit welcoming and a lot more apologetic. It almost seemed as if my custom was unwanted.

  Review of 06/03/2023, following an experience of 23/02/2023 by A A. *

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• 5 / 5

  

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  Would be good if there were some more fish choices not just salmon and one portion of tuna. Maybe less on the vegetable side but otherwise it’s great!!!

  Review of 06/03/2023, following an experience of 22/02/2023 by A A. *

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• 4 / 5

  

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  the food as always is wonderful but not sure why the credit i had on my app did not match the credit on my account when the staff logged in through the till. there was a difference of £0.01 and i did show the staff member on my phone but he only put through what he could see so why was there this discrepancy?

  Review of 06/03/2023, following an experience of 22/02/2023 by A A. *

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• 4 / 5

  

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  order arrived as expected. It's a shame you don't get loyalty points when ordering delivery (only when picking up - change it, it would be great for customer retention)

  Review of 06/03/2023, following an experience of 22/02/2023 by A A. *

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• 5 / 5

  

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  Service with a smile

  Review of 19/02/2023, following an experience of 16/02/2023 by A A. *

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• 4 / 5

  

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  Bought the Sunday box but there were probably too many vegetable options rather than fish options.

  Review of 14/02/2023, following an experience of 12/02/2023 by A A. *

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• 5 / 5

  

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  Very satisfied, food is always to perfection as is the service

  Review of 13/02/2023, following an experience of 09/02/2023 by A A. *

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• 4 / 5

  

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  My usual order - sashimi salmon with side slaw and edamame is no longer available. The sashimi in the shop was also cut too thin. This dish doesn’t hit the spot for me.

  Review of 13/02/2023, following an experience of 01/02/2023 by A A. *

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• 5 / 5

  

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  Great service!

  Review of 13/02/2023, following an experience of 08/02/2023 by A A. *

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• 3 / 5

  

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  Not great value for money

  Review of 13/02/2023, following an experience of 11/02/2023 by A A. *

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• 4 / 5

  

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  The Sunrise box wasn’t tasty at all the rice was dry I ordered a sweet soya sauce and I received the salty one.

  Review of 13/02/2023, following an experience of 09/02/2023 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 13/02/2023, following an experience of 01/02/2023 by A A. *

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• 1 / 5

  

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  Terrible

  Review of 13/02/2023, following an experience of 28/01/2023 by A A. *

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• 4 / 5

  

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  It’s annoying that you can’t customise items ! i don’t like coriander and i was « forced » to have some in my makis. Also, I asked without ginger, wasabi, and sticks, and still got it. Feels like i’m not really listened.

  Review of 13/02/2023, following an experience of 31/01/2023 by A A. *

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• 5 / 5

  

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  Very good

  Review of 13/02/2023, following an experience of 28/01/2023 by A A. *

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• 4 / 5

  

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  Very good service and good sushi.

  Review of 13/02/2023, following an experience of 28/01/2023 by A A. *

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• 5 / 5

  

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  Beef yakitori wasn't available but we got a replacement.

  Review of 13/02/2023, following an experience of 28/01/2023 by A A. *

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• 5 / 5

  

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  Everything is Ok

  Review of 13/02/2023, following an experience of 29/01/2023 by A A. *

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• 5 / 5

  

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  Quality of food is great!

  Review of 10/02/2023, following an experience of 26/01/2023 by A A. *

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• 5 / 5

  

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  Just the best sushi always consistent and always a hit and demand from the kids. If he could my son would have sushi from Sushi shop ever day!

  Review of 10/02/2023, following an experience of 27/01/2023 by A A. *

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• 1 / 5

  

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  The customer care of the take away shop was out of any seen to date if i had 0 i would have given

  Review of 10/02/2023, following an experience of 25/01/2023 by A A. *

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• 5 / 5

  

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  Very good food quality among other sushi shops in my area, l will surely re-order directly from their website again!

  Review of 10/02/2023, following an experience of 25/01/2023 by A A. *

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• 5 / 5

  

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  Best service

  Review of 27/01/2023, following an experience of 25/01/2023 by A A. *

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• 5 / 5

  

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  Staff are very kind and a positive attitude towards work

  Review of 26/01/2023, following an experience of 07/01/2023 by A A. *

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• 4 / 5

  

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  Love my sushi sushi! Thank you,

  Review of 25/01/2023, following an experience of 23/01/2023 by A A. *

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• 5 / 5

  

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  Staff are awesome- efficient, kind, and sharp!

  Review of 23/01/2023, following an experience of 21/01/2023 by A A. *

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• 4 / 5

  

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  Beef not marinated Beef Tataki like served in restaurants - Beef too rare and sinewy to eat

  Review of 18/01/2023, following an experience of 16/01/2023 by A A. *

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• 4 / 5

  

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  Juli

  Review of 17/01/2023, following an experience of 15/01/2023 by A A. *

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• 3 / 5

  

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  second time i ordered the wednesday sushi box, first time it was good but second time was really bad. The avocado was all black and the rice was extremely dry. We were very disappointed as i've always liked your sushi for years now

  Review of 17/01/2023, following an experience of 11/01/2023 by A A. *

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• 5 / 5

  

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  Everything was fantastic. My only suggestion would be to somehow list what is in each item of sushi in the, as sometimes the content of a dish isn't obvious from the name of it.

  Review of 16/01/2023, following an experience of 14/01/2023 by A A. *

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