Customer reviews for mysushishop.co.uk

Customer reviews

• 5 / 5

  

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  Never disappoints.

  Review of 13/01/2023, following an experience of 11/01/2023 by A A. *

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• 5 / 5

  

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  Really friendly customer service every time.

  Review of 08/01/2023, following an experience of 06/01/2023 by A A. *

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• 5 / 5

  

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  Just amazing! Thank you

  Review of 08/01/2023, following an experience of 06/01/2023 by A A. *

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• 5 / 5

  

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  Very satisfied. Don’t love all the rolls in the happy sushi box but overall it was very good

  Review of 06/01/2023, following an experience of 04/01/2023 by A A. *

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• 5 / 5

  

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  I loved everything

  Review of 06/01/2023, following an experience of 03/01/2023 by A A. *

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• 5 / 5

  

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  Very nice wish it could be a bit better value for money though

  Review of 04/01/2023, following an experience of 02/01/2023 by A A. *

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• 3 / 5

  

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  The bowl had been sitting out and the rice was old and hard

  Review of 04/01/2023, following an experience of 02/01/2023 by A A. *

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• 5 / 5

  

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  Good

  Review of 03/01/2023, following an experience of 28/12/2022 by A A. *

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• 3 / 5

  

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  This branch of Sushi Shop NEVER puts in all of the ingredients listed for the rolls. Two vegetables were missing from the vegetable rolls. They are the worst Sushi Shop by far.

  Review of 03/01/2023, following an experience of 31/12/2022 by A A. *

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• 3 / 5

  

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  Think pieces of veiny salmon not good at all

  Review of 03/01/2023, following an experience of 28/12/2022 by A A. *

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• 4 / 5

  

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  7/10

  Review of 03/01/2023, following an experience of 21/12/2022 by A A. *

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• 5 / 5

  

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  Very

  Review of 03/01/2023, following an experience of 20/12/2022 by A A. *

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• 5 / 5

  

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  The shop did not have one item but phoned and offered an alternative. I had mistakenly placed the order as a collection from the shop when I wanted the food delivered. The shop was very accommodating in changing the order from collection to delivery!

  Review of 03/01/2023, following an experience of 28/12/2022 by A A. *

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• 2 / 5

  

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  I've ordered this many times and this was by far the most disappointing. There were 13 slices and the slices were practically transparent. Definitely below standard.

  Review of 03/01/2023, following an experience of 18/12/2022 by A A. *

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• 5 / 5

  

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  Always good

  Review of 03/01/2023, following an experience of 27/12/2022 by A A. *

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• 2 / 5

  

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  We had an incident with our delivery guy that took a picture saying he had delivered outside but actually he took the order with him back. We called the shop and we had to prove it was nothing there. 5 minutes after the driver came back with our food (probably after the shop called) and one of our items were not sealed so we didn’t eat as there was no proof it was not touched. Next time we will probably order from deliveroo versus the website

  Review of 26/12/2022, following an experience of 10/12/2022 by A A. *

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• 5 / 5

  

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  Great value for money. Excellent

  Review of 26/12/2022, following an experience of 14/12/2022 by A A. *

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• 4 / 5

  

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  Satisfied

  Review of 21/12/2022, following an experience of 05/12/2022 by A A. *

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• 3 / 5

  

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  For the third time in a row some products were missing

  Review of 21/12/2022, following an experience of 09/12/2022 by A A. *

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• 2 / 5

  

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  We placed this order for delivery at 11.30 a.m. but did not receive it until 12.45 due to lack of staff at Sushi Shop. They did phone to advise us the order would be delivered 20 mins later but the delivery was a lot later than promised.

  Review of 21/12/2022, following an experience of 28/11/2022 by A A. *

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• 5 / 5

  

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  Best sushi in town

  Review of 21/12/2022, following an experience of 05/12/2022 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 21/12/2022, following an experience of 07/12/2022 by A A. *

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• 5 / 5

  

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  Great telephone order experience with Danny. Excellent sushi. Will buy again. This branch appears to be a well managed one.

  Review of 21/12/2022, following an experience of 06/12/2022 by A A. *

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• 4 / 5

  

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  Very happy

  Review of 21/12/2022, following an experience of 07/12/2022 by A A. *

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• 2 / 5

  

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  Very unsatisfied with the delivery time. I had to call to know where was my order and learnt the driver was given the wrong one! There's always issues with you, this is really annoying! The order came 45 min late and the only compensation I was given was a cheesecake that I did ask for otherwise I wouldn't have received anything. The sauces were not even correct nor the number of ginger... The sushi were good but some of them were ridiculously thin and/or small.

  Review of 20/12/2022, following an experience of 04/12/2022 by A A. *

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• 5 / 5

  

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  Fresh and delicious as always!

  Review of 18/12/2022, following an experience of 03/12/2022 by A A. *

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• 5 / 5

  

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  Great sushi and efficient delivery

  Review of 18/12/2022, following an experience of 04/12/2022 by A A. *

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• 1 / 5

  

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  Overall this order was very underwhelming. Arrived an hour and a half late and the quality of sushi was poor. I would note the tuna sashimi, tuna maki and tempura prawn roll were particularly disappointing.

  Review of 18/12/2022, following an experience of 02/12/2022 by A A. *

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• 4 / 5

  

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  I also ordered edamame and it stank. The label said it was in date but it had clearly gone off. When you order raw fish and find expired items next to it it’s not ok.

  Review of 18/12/2022, following an experience of 02/12/2022 by A A. *

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• 1 / 5

  

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  Not overly pleased. Order arrived 45 min late and was cold with incorrect food items sent.

  Review of 17/12/2022, following an experience of 01/12/2022 by A A. *

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• 5 / 5

  

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  Great

  Review of 14/12/2022, following an experience of 29/11/2022 by A A. *

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• 5 / 5

  

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  As usual excellent!

  Review of 14/12/2022, following an experience of 30/11/2022 by A A. *

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• 5 / 5

  

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  Very happy with the sushi box I ordered.

  Review of 14/12/2022, following an experience of 30/11/2022 by A A. *

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• 3 / 5

  

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  Several of the rolls arrived completely scrambled. We are recurring costumers and perceived the quality of the product in general has gone down lately

  Review of 14/12/2022, following an experience of 01/12/2022 by A A. *

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• 2 / 5

  

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  In the sushi box - the rice was sticky and the rolls stuck to each other The miso soup arrived sideways and half of it was split into the bag.

  Review of 14/12/2022, following an experience of 28/11/2022 by A A. *

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• 1 / 5

  

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  Soup x 3 unwrapped and in paper. Burst ans leaked all over food. I am a regular customer in two stores and this is a first

  Review of 06/12/2022, following an experience of 20/11/2022 by A A. *

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• 5 / 5

  

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  Extremely satisfied, the team at the Richmond store is amazing and they always give us a perfect service. The food is always great as well and really tasty. It will be perfect if they could have gluten free soya sauce please.

  Review of 06/12/2022, following an experience of 23/11/2022 by A A. *

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• 5 / 5

  

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  Very satisfied. Nice team in the Westbourne Heoce branch.

  Review of 06/12/2022, following an experience of 28/11/2022 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 06/12/2022, following an experience of 27/11/2022 by A A. *

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• 5 / 5

  

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  Quite satisfied

  Review of 06/12/2022, following an experience of 16/11/2022 by A A. *

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• 3 / 5

  

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  Quite pricey and the quality was not great. Sushi rice was really dry, salmon was very tough. I’ve eaten here before, and the food was decent, but on this occasion not impressed.

  Review of 06/12/2022, following an experience of 25/11/2022 by A A. *

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• 5 / 5

  

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  My favourite sushi and the staff in south ken and westbourne grove are all super friendly and lovely. Thanks

  Review of 06/12/2022, following an experience of 23/11/2022 by A A. *

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• 5 / 5

  

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  Really friendly customer service and left very satisfied

  Review of 06/12/2022, following an experience of 26/11/2022 by A A. *

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• 5 / 5

  

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  Very

  Review of 06/12/2022, following an experience of 23/11/2022 by A A. *

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• 3 / 5

  

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  Not satisfied. The salad wasn't in stock and we asked for making instead. This was £2 more than the salad and refused to replace even though its their mistake and we were spending £70 on the order. The order was also 30 minutes late and the miso soup had broken at the bottom so leaked everywhere.

  Review of 06/12/2022, following an experience of 25/11/2022 by A A. *

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• 2 / 5

  

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  Some items were missing in my order and the delivery took 1h15 to arrived

  Review of 30/11/2022, following an experience of 14/11/2022 by A A. *

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• 5 / 5

  

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  I keep getting these emails and I'm still giving 5 stars

  Review of 30/11/2022, following an experience of 13/11/2022 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 30/11/2022, following an experience of 09/11/2022 by A A. *

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• 2 / 5

  

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  The order took over an hour and the driver said it was delivered 5 mins before he actually arrived with the order and handed it to me

  Review of 30/11/2022, following an experience of 14/11/2022 by A A. *

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• 5 / 5

  

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  Delicious

  Review of 15/11/2022, following an experience of 12/11/2022 by A A. *

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• 3 / 5

  

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  Very disappointed by the beef and chicken Yakitori On of the sushi boxes was opened …

  Review of 15/11/2022, following an experience of 13/11/2022 by A A. *

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• 5 / 5

  

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  Very tasty and very friendly stuff

  Review of 13/11/2022, following an experience of 11/11/2022 by A A. *

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• 5 / 5

  

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  Very satisfied as every time I come in. Not only the food you eat but also great people working there too.

  Review of 12/11/2022, following an experience of 10/11/2022 by A A. *

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• 5 / 5

  

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  Extremely satisfied. Great quality food

  Review of 10/11/2022, following an experience of 08/11/2022 by A A. *

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• 5 / 5

  

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  Very good customer service

  Review of 09/11/2022, following an experience of 26/07/2022 by A A. *

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• 5 / 5

  

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  Amazing bunch of ingredients all in one bowl

  Review of 09/11/2022, following an experience of 22/09/2022 by A A. *

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• 5 / 5

  

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  Good

  Review of 09/11/2022, following an experience of 14/04/2022 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 08/11/2022, following an experience of 06/11/2022 by A A. *

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• 5 / 5

  

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  Wonderful food and the staff is incredibly nice

  Review of 07/11/2022, following an experience of 05/11/2022 by A A. *

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• 5 / 5

  

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  I love sushi shop. I’ve been a customer of your shop in Avenue Louise in Brussels when it opened years ago and continue to be a loyal customer since then. I must emphasise that the customer service in the London shops is so much better than the customer service in Avenue Louise or in Gar du Midi in Brussels where I often pass when I travel via Eurostar.

  Review of 06/11/2022, following an experience of 04/11/2022 by A A. *

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• 5 / 5

  

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  It was amazing!

  Review of 06/11/2022, following an experience of 04/11/2022 by A A. *

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• 4 / 5

  

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  Poorly made sushi - falling apart. Tiny pieces. Generally an unsatisfying meal.

  Review of 06/11/2022, following an experience of 02/11/2022 by A A. *

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• 5 / 5

  

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  Amazing

  Review of 06/11/2022, following an experience of 27/10/2022 by A A. *

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• 5 / 5

  

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  Staff welcoming, place tidy and clean. Staff went extra mile for me. Sushi well presented, packaging looked awesome. Had one Veggie Box (best vegetarian sushi never had) Chicken Gyoza and another two mixed boxes of sushi. Presentation looked great. The only thing I find a cons is the portions. (Yes, lots of sushi but quite small) But honestly, very very positive experience. 9.5 out of 10

  Review of 06/11/2022, following an experience of 30/10/2022 by A A. *

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• 4 / 5

  

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  you should put again the tuna sushi! so small now and not so fun :(

  Review of 06/11/2022, following an experience of 26/10/2022 by A A. *

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• 5 / 5

  

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  Delighted!

  Review of 06/11/2022, following an experience of 26/10/2022 by A A. *

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• 5 / 5

  

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  the workers are all very nice, and the food excelent

  Review of 06/11/2022, following an experience of 21/10/2022 by A A. *

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• 5 / 5

  

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  Amazingly! Staff were great & order was delicious.

  Review of 06/11/2022, following an experience of 21/10/2022 by A A. *

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• 5 / 5

  

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  I was satisfied

  Review of 06/11/2022, following an experience of 25/10/2022 by A A. *

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• 1 / 5

  

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  The overall ambiance in the store is one of rushed. The staff don’t appear to be very focused, constant orders coming in from apps & Deliveroo etc. No greeting, just quick query about what we wanted. Since the paper menus were removed the process of selecting menu items is clinical. There is no visual stimulation as it’s not possible to see what each item is, as before. The feeling is the business has become clinical and lost its passion for food. Much like a conveyor belt. Also the portions have decreased in size. Very sad.

  Review of 06/11/2022, following an experience of 21/10/2022 by A A. *

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• 5 / 5

  

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  Overall, very good. The Yellowtail has been out of stock for a while and they did call to tell me after I had ordered. Would make more sense to take it off the website, so people do not order something that is out of stoc

  Review of 06/11/2022, following an experience of 26/10/2022 by A A. *

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• 5 / 5

  

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  Delicious and delivered earlier than expected. When you’re hungry, that’s essential :)

  Review of 01/11/2022, following an experience of 18/10/2022 by A A. *

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• 5 / 5

  

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  The food was delicious and fresh. I’ve ordered the Sunday box before but I think the yellowtail wasabi made me unwell

  Review of 01/11/2022, following an experience of 16/10/2022 by A A. *

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• 5 / 5

  

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  I do not order from Sushi Shop as much as I would like as you only get points for pick-up and I always have delivery...

  Review of 01/11/2022, following an experience of 17/10/2022 by A A. *

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• 5 / 5

  

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  Very satisfied. The signature box especially was delicious, over my expectations. It's my third order and the sushi are on restaurant level. Pity it is not possible to eat in but just order or collect ! The delivery arrived in time even if on all the maps they suggest to come in through a gate that is closed. I have always to put in our deliveries instructions but they are still directed to the wrong place.

  Review of 30/10/2022, following an experience of 14/10/2022 by A A. *

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• 2 / 5

  

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  THE ORDER ARRIVED 45 MINUTES LATER THAN STATED.

  Review of 30/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Just simply delightful and delicious - best takeaway sushi around London!

  Review of 30/10/2022, following an experience of 14/10/2022 by A A. *

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• 2 / 5

  

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  I am regular customer and rate the sushi highly. But it was the second time in the recent past that the delivery was completely messed up. We ended up getting our food about 1.5hours after if was promised (last time we stopped waiting eventually).

  Review of 30/10/2022, following an experience of 14/10/2022 by A A. *

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• 5 / 5

  

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  Excellent quality

  Review of 21/10/2022, following an experience of 10/10/2022 by A A. *

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• 5 / 5

  

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  Very

  Review of 21/10/2022, following an experience of 08/10/2022 by A A. *

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• 5 / 5

  

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  Amazing

  Review of 21/10/2022, following an experience of 12/10/2022 by A A. *

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• 2 / 5

  

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  Hello, I ordered for 9.30 pm and the food was delivered at 8.10 pm. Do you even read the instructions? It is not the first time that happens. The miso soup was cold when we started eating.

  Review of 21/10/2022, following an experience of 05/10/2022 by A A. *

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• 5 / 5

  

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  Great sushi box! Sushi shop is definitely my favourite place.

  Review of 21/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  As always it was very good!!

  Review of 21/10/2022, following an experience of 08/10/2022 by A A. *

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• 5 / 5

  

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  Loved the food and the service

  Review of 21/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Is always perfect we purchase the happy sushi box every Wednesday.the team is amazing!

  Review of 21/10/2022, following an experience of 05/10/2022 by A A. *

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• 5 / 5

  

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  I liked everything

  Review of 21/10/2022, following an experience of 05/10/2022 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 21/10/2022, following an experience of 12/10/2022 by A A. *

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• 5 / 5

  

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  Consistent with the quality

  Review of 21/10/2022, following an experience of 11/05/2022 by A A. *

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• 5 / 5

  

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  Always great

  Review of 21/10/2022, following an experience of 11/09/2022 by A A. *

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• 3 / 5

  

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  Got delivered salmon instead of yellowtail in the same box as my tuna sushis and i am allergic to salmon…

  Review of 10/10/2022, following an experience of 26/09/2022 by A A. *

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• 5 / 5

  

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  Yes we loves it!

  Review of 10/10/2022, following an experience of 02/10/2022 by A A. *

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• 5 / 5

  

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  All good, except app did not update with order being ready.

  Review of 10/10/2022, following an experience of 25/09/2022 by A A. *

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• 5 / 5

  

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  Super

  Review of 10/10/2022, following an experience of 02/10/2022 by A A. *

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• 5 / 5

  

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  Both dishes that I ordered were ready in time and tasted delicious. A happy customer and I will be returning next Wednesday for the happy sushi box.

  Review of 10/10/2022, following an experience of 28/09/2022 by A A. *

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• 5 / 5

  

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  👍🏻👍🏻👍🏻👍🏻

  Review of 10/10/2022, following an experience of 05/10/2022 by A A. *

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• 4 / 5

  

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  It was delicious

  Review of 10/10/2022, following an experience of 21/09/2022 by A A. *

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• 5 / 5

  

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  Very good service, good product.

  Review of 10/10/2022, following an experience of 24/09/2022 by A A. *

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• 2 / 5

  

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  The delivery experience was terrifying and resulted in me calling the police on the driver. The driver was abusive, repeatedly accused me of providing the wrong address, said he wouldn't come from where he was to my address. I called the shop to have them prepare a new meal and send with a new driver. The original driver then turned up to my address and provided the original order. When he realized the order had been cancelled he began screaming at me and running towards my front door. When I shut it and told him to leave and stop harassing me he began banging on the door and screaming. It's at this point I called the police. I've never experienced any thing like this. You need to report him to the delivery company. He is abusive and threatening. The food was delicious and I love Sushi Shop. I will continue shopping with you but the delivery experience was terrifying. It's left me feeling unsafe in my own home.

  Review of 10/10/2022, following an experience of 24/09/2022 by A A. *

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• 4 / 5

  

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  Sushis were good but not as good as thzy used to be. The squid salad is my favorite but sis not order it as it is xtremely expensive for a ridiculously small portion. Also the shop has a hygene rating of 4 which is quite concerning for a sushi place. Overall sushi shop is still my favorite place to order sushi

  Review of 02/10/2022, following an experience of 17/09/2022 by A A. *

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