Customer reviews Londres 4
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The food was delicious but it took me a long time to order as the make it yourself box wasn't available once I put in my address. The delivery took much longer than expected and the website didn't update so I had to call the store to ask when I was going to get it.
Review of , following an experience of by ROXANE B.
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This time, and the previous time, I ordered the Happy Sushi Box some of the rice for some of the maki has been hard (under cooked).
Review of , following an experience of by GERARD B.
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Have been costumer for years, amd jever really had any issues, food was always tasty. Have recommended to friends etc. But I was really surprised upon opening sushi boxes this time. Sushi didnt look appealing, they were not wrapped properly, half of them had come apart. And taste wasn't as good as usually. I have been ordering from this place for the last few years, so not sure what happened this time, if new sushi chef and maybe new produce suppliers, but I didn't enjoy them this time. Not sure if will order again, unfortunately. As this was one of the best sushi places but last experience wasn't as expected
Review of , following an experience of by VIKTORIJA A.
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Satisfied
Review of , following an experience of by ROSEMARY B.
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Not much
Review of , following an experience of by MIREIA C.
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The order took 30 min to be prepared by only one chef who was very slow. I was not told about the delay only after having paid. The quality was also lower than usual. I would have expected a gesture after this waiting time but nothing was offered.
Review of , following an experience of by LUCIE H.
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Really pleased with order as always!
Review of , following an experience of by VIKTORIJA A.
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I asked for less rice but the order came as normal amount of rice....
Review of , following an experience of by VALERIE D.
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My order's items were taken from the store's counter fridge rather than made-to-order. Quality, freshness and appearance were equally disappointing.
Review of , following an experience of by DANIEL C.
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great
Review of , following an experience of by CHRIS J.
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Very basic ingredients and mainly vegetables in the rolls. The tuna roll was not edible and it looked like it was all put together in a hurry.
Review of , following an experience of by MIKAEL M.
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Sushi Shop's Salmon Teriyaki Poke Bowl masterfully combines traditional and modern elements in a fusion dish that delights both the eyes and the palate. The standout salmon, perfectly grilled and glazed with a rich teriyaki sauce, harmonizes with the subtly seasoned sushi rice, fresh vegetables, and creamy avocado. Every spoonful reveals a well-orchestrated symphony of flavors and textures. This dish, while being health-conscious, doesn't compromise on portion size, delivering a satisfying meal that stays true to the essence of a traditional poke bowl. Overall, Sushi Shop's Salmon Teriyaki Poke Bowl earns a well-deserved 5/5 rating for its remarkable fusion of flavors and culinary innovation.
Review of , following an experience of by ELEANOR P. *
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Good
Review of , following an experience of by DAISY C. *
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Very very satisfied. My fav!
Review of , following an experience of by FLORENCE M. *
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Fantastic combination of flavours! So fresh and tasty
Review of , following an experience of by HELEN G. *
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Always great quality and superb delivery service
Review of , following an experience of by NATHAN W. *
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Very satisfied
Review of , following an experience of by MAISIE D. *
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Great service and delicious dish as usual. The Sushi Shop never disappoints
Review of , following an experience of by NATASHA S. *
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the best
Review of , following an experience of by LILLY H. *
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The customer care of the take away shop was out of any seen to date if i had 0 i would have given
Review of , following an experience of by NOAH M. *
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I loved everything
Review of , following an experience of by ELIZABETH W. *
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The shop did not have one item but phoned and offered an alternative. I had mistakenly placed the order as a collection from the shop when I wanted the food delivered. The shop was very accommodating in changing the order from collection to delivery!
Review of , following an experience of by TIM H. *
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This branch of Sushi Shop NEVER puts in all of the ingredients listed for the rolls. Two vegetables were missing from the vegetable rolls. They are the worst Sushi Shop by far.
Review of , following an experience of by DONNA B. *
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We had an incident with our delivery guy that took a picture saying he had delivered outside but actually he took the order with him back. We called the shop and we had to prove it was nothing there. 5 minutes after the driver came back with our food (probably after the shop called) and one of our items were not sealed so we didn’t eat as there was no proof it was not touched. Next time we will probably order from deliveroo versus the website
Review of , following an experience of by GARY K. *
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Great telephone order experience with Danny. Excellent sushi. Will buy again. This branch appears to be a well managed one.
Review of , following an experience of by FLORENCE J. *
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For the third time in a row some products were missing
Review of , following an experience of by MOLLY C. *
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I also ordered edamame and it stank. The label said it was in date but it had clearly gone off. When you order raw fish and find expired items next to it it’s not ok.
Review of , following an experience of by JOANNE W. *
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Overall this order was very underwhelming. Arrived an hour and a half late and the quality of sushi was poor. I would note the tuna sashimi, tuna maki and tempura prawn roll were particularly disappointing.
Review of , following an experience of by GAVIN B. *
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Really friendly customer service and left very satisfied
Review of , following an experience of by MAISIE R. *
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Soup x 3 unwrapped and in paper. Burst ans leaked all over food. I am a regular customer in two stores and this is a first
Review of , following an experience of by MATILDA K. *
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Delicious
Review of , following an experience of by TIM R. *
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Very disappointed by the beef and chicken Yakitori On of the sushi boxes was opened …
Review of , following an experience of by KELLY T. *
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Poorly made sushi - falling apart. Tiny pieces. Generally an unsatisfying meal.
Review of , following an experience of by DANIEL A. *
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Amazingly! Staff were great & order was delicious.
Review of , following an experience of by HEATHER K. *
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Overall, very good. The Yellowtail has been out of stock for a while and they did call to tell me after I had ordered. Would make more sense to take it off the website, so people do not order something that is out of stoc
Review of , following an experience of by ROSS W. *
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I am regular customer and rate the sushi highly. But it was the second time in the recent past that the delivery was completely messed up. We ended up getting our food about 1.5hours after if was promised (last time we stopped waiting eventually).
Review of , following an experience of by ANDY P. *
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Hello, I ordered for 9.30 pm and the food was delivered at 8.10 pm. Do you even read the instructions? It is not the first time that happens. The miso soup was cold when we started eating.
Review of , following an experience of by IMOGEN B. *
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Excellent quality
Review of , following an experience of by SOPHIE R. *
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All good, except app did not update with order being ready.
Review of , following an experience of by DOMINIC M. *
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Yes we loves it!
Review of , following an experience of by MUHAMMAD R. *
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It was delicious
Review of , following an experience of by HARRY O. *
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Very good quality. Very speedy delivery.
Review of , following an experience of by ELLIOT R. *
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Sushishop is my top choice for casual sushi
Review of , following an experience of by TINA P. *
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Everything was fine - actually above expectation.
Review of , following an experience of by KEN K. *
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I order spicy tuna poke bowl from time to time. I'd like they cut tuna a bit better - they are not consistent in it. But overall it's pretty good.
Review of , following an experience of by KIRSTEN K. *
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Very satisfied. I barely waited and the dish was as fresh as delicious
Review of , following an experience of by JEREMY R. *
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Vey satisfied. Always fresh and iinnovative!
Review of , following an experience of by KELLY E. *
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Fast and friendly
Review of , following an experience of by MOHAMMED M. *
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The order arrived 75 minutes late and the quality was far from what I expected and experienced in the past. I’m definitely not going to order again.
Review of , following an experience of by FREDDIE R. *
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Great combination!
Review of , following an experience of by LISA R. *
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very satisfied
Review of , following an experience of by SUZANNE M. *
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I don;t think we got the side salad and the delivery was 20 minutes later than the later time stated with no indication it was late, then no reply at the phone number. The food itself was v good.
Review of , following an experience of by RAY D. *
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Rita at Hampstead is always realy helpful, professional and a pleasure to talk to.
Review of , following an experience of by LEXI T. *
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It was very good.
Review of , following an experience of by GRACE P. *
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Best sushi ever and friendly staff
Review of , following an experience of by YVONNE W. *
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Not as good as it used to be. The rolls were all different sizes, most of them small and not very well made. I had to wait awhile to get my order.
Review of , following an experience of by THEO E. *
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Disappointed, rice was overcooked and sushi cutting was uneven
Review of , following an experience of by ALEXANDER M. *
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The Spicy Tuna maki was outstanding as usual and the new Yellowtail Wasabi exceeded my expectations with well balanced flavours, a perfect Spring meal.
Review of , following an experience of by KATIE W. *
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Cost a fortune nicely presented but at end of the day vastly expensive for next to nothing.
Review of , following an experience of by ERIN M. *
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The order was very tasty and the service in the store was excellent
Review of , following an experience of by ADRIAN S. *
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That’s my forever go to😇
Review of , following an experience of by LAUREN S. *
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The sushi was horrible!! Everything was falling apart It wasn’t edible in any way.
Review of , following an experience of by SUZANNE C. *
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Didn’t taste as good as usual. Not sure why but it was rather bland
Review of , following an experience of by JASMINE B. *
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Relatively satisfied
Review of , following an experience of by ROWENA C. *
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consistently good quality
Review of , following an experience of by SAMANTHA S. *
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Excellent sushi
Review of , following an experience of by VICKY W. *
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There were some large pieces of cabbage Usually they are cut thinly Miso was very salty
Review of , following an experience of by ZACH W. *
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Product ok, delivery time 20 mins over max time shown at order
Review of , following an experience of by SUZANNE C. *
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.really nice staff.
Review of , following an experience of by AMELIA A. *
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Very satisfied
Review of , following an experience of by FAYE E. *
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Food was nice. Order was over 30min late
Review of , following an experience of by AMELIA K. *
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The bowl had been made for quite a while when I collected it and all elements were soaked in sauce and stuck together when I opened my order. This meal is way better when freshly made.
Review of , following an experience of by SASHA J. *
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Lovely food and friendly staff!
Review of , following an experience of by ISOBEL B. *
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best sushi shop in Hampstead!
Review of , following an experience of by SELINA M. *
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Sashimi - very uneven portions Salmon lovers some black avocado I ordered one side as carrot salad - and one plain rice and in the end I received two plain rice. At least improvement as previous salmon lovers I had last was completely off Disappointed that prices has increased but quality hasn’t
Review of , following an experience of by SIENNA R. *
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The delivery driver was only given the name of my road to deliver to. This has happened before and it delays the delivery. Also the app doesn't allow you to completely remove an item, such as ginger which I don't eat, and chopsticks which I have at home.
Review of , following an experience of by MAX S. *
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The quality of the sushi is ce tu irregular. It’s been a few times we order the Rock’s Roll and every time there is something missing or different, on our last order we didn’t have the sauce nor the crisp on top. The quality of the rice has also been irregular. We love sushi shop but have been ce tu disappointed with our last orders...
Review of , following an experience of by DUNCAN J. *
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This dish is absolutely delicious (especially freshly made)
Review of , following an experience of by AMANDA P. *
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Very good
Review of , following an experience of by STEFAN E. *
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Very satisfied
Review of , following an experience of by EVIE M. *
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I’m still waiting for the refund
Review of , following an experience of by JULIE M. *
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We were very happy with the quality of the sushi. The box we ordered was excellent, super fresh and unique new flavours which we really enjoyed. Definitely will order again.
Review of , following an experience of by GRANT G. *
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Very satisfied. The food was amazing as always.
Review of , following an experience of by STEPHEN T. *
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Very good
Review of , following an experience of by RACHEL J. *
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Very satisfied, like that the store is open pretty late and has top quality food
Review of , following an experience of by CAMERON R. *
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Food is always fresh and appreciate free delivery and being able to buy e ouch for one person. You are my go to sushi place.
Review of , following an experience of by REBECCA K. *
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I am used to the french version, the English one tasted better
Review of , following an experience of by ELEANOR S. *
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It was generally nice but the rice in the roll was not well cooked or tasty
Review of , following an experience of by JESSICA P. *
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Everything is fine just on the expensive side
Review of , following an experience of by MANDY H. *
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The passion Salmon was VERY VERY spicy...Unusual....
Review of , following an experience of by HARRY M. *
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Pretty to very satisfied. Ordering from your website was disappoointing, because after the laborious process of choosing, my Mastercard was rejected. It has never been rejected, and is faultlessly in credit. So I had to telephone, where your representative found my name and I ran through the order with him. My Mastercard went through without problem. However, we enjoyed the meal very much.
Review of , following an experience of by SABRINA R. *
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Salmon sashimi size was smaller than last time but still very tasty 😋
Review of , following an experience of by LILY A. *
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The food is great and the team go the extra mile to make you happy!
Review of , following an experience of by DENNIS R. *
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All tasted like it was leftovers from previous day
Review of , following an experience of by LUKE W. *
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It took over an hour to arrive The poke bowl had less salmon and wasn’t the same quality as usual. I eat this dish regularly. Your website ordering process is clunky and difficult to use.
Review of , following an experience of by LAUREN W. *
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Very interesting new recipes. Love the idea of sharing boxes.
Review of , following an experience of by CAROLE H. *
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Love sushi shop sushi’s. Really hope quality will not drop with time and remains as great as ever.
Review of , following an experience of by ERIN R. *
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Service quality is getting worse: I ordered 2 beef/cheese yakitori and was given one beef and one chicken Tsukune instead. Beef was missing the Teriaki sauce and the tsukune was completely dry and tastless. Pacific roll: 2 pieces where correct the other 4 were normal salmon/avocado roll. It’s only 50p difference but still that should not happen. The big salmon sashimi: some slices were thin some where medium. I would expect for that price that they are all medium size.
Review of , following an experience of by CAMERON O. *
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Delicious!
Review of , following an experience of by FRED G. *
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Amazing! Always reliable and never disappoint! So glad to have a sushi shop near us!
Review of , following an experience of by ISABELLE C. *
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Evelina from the shop in Hampstead is adorable and did a brilliant costumer service!!
Review of , following an experience of by RUTH J. *
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Extremely satisfied. They could include a little bit more soy sauce/teriyaki as 1 is surely not enough and a bit stingy. Apart from this, I am very happy.
Review of , following an experience of by PAUL P. *
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All great!
Review of , following an experience of by BARRY H. *
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Delicious but very expensive given the meals are much smaller than they look. £35 minimum for delivery is also crazy.
Review of , following an experience of by DARREN C. *
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....
Review of , following an experience of by NICK C. *
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Everything was delicious, we will definitely order again!
Review of , following an experience of by SABRINA H. *
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The food always come good and the fact I had a discount made us order from Sushi shop. But we always have something missing, this time was wasabi. The app is getting better but still when finished the payment came an error and after I got the email with confirmation. Delivery took 20 min more than estimated in the app
Review of , following an experience of by HOLLIE R. *
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Very satisfied
Review of , following an experience of by VANESSA O. *
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not very
Review of , following an experience of by ELSIE C. *
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Easy to use website and tasty weekend sushi - have always been a fan of the creativity behind your sushi. I only wish you would have a better app and potentially try and accept Amex like any other normal merchant! There seems to be some bugs where some of the updates etc are in French...
Review of , following an experience of by SEBASTIAN T. *
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Average food, high price, forgot one soup in the order.
Review of , following an experience of by PATRICK D. *
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I am a very big fan of sushi and I think the sushi shop offers wonderful variety and high-quality sushi. I could not recommend it enough. Will always order from them. The buying experience was wonderful and delivery time was anticipated by 30 min so I cannot complain.
Review of , following an experience of by SOPHIA W. *
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My order was never delivered. Very disappointing ...
Review of , following an experience of by JACKSON B. *
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Love SushiShop
Review of , following an experience of by ISABELLA H. *
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We always ask for no ginger, no napkins and no chopstick and are always given all three. We paid extra for sauces and ended up not getting them. Delivery is also often quite slow. It is a shame as the sushis are amazing!
Review of , following an experience of by ZACHARY W. *
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The Website experience is atrocious: it's like a college project. Elements of the process simply do not work (I made several unsuccessful attempts to register my credit card; error messages appear in code, or in French (on the English language site), and there are typos throughout the site. Customer service failed to respond to contact.
Review of , following an experience of by JOHN M. *
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Great as usual
Review of , following an experience of by JOE R. *
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Very fresh & excellent take away.
Review of , following an experience of by SEBASTIAN D. *
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Great food, helpful staff and reordered again
Review of , following an experience of by BECKY P. *
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I love My Sushi Shop! The food is amazing and delicious, the staff is lovely and professional. I've been a costumer for two years and I've never had a bad experience.
Review of , following an experience of by HENRY T. *
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very disappointed our previous oder was much better
Review of , following an experience of by RYAN S. *
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Brilliant. Though personally didn't like the cream cheese
Review of , following an experience of by LEO D. *
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The marinated chirashi was missing the chili. The delivery was missing chopsticks, sauces, napkins.
Review of , following an experience of by ALISON R. *
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Very tasty and fresh
Review of , following an experience of by WILLIAM J. *
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California dream was like dog food - tinned Tuna! - really! seriously need to up the quality here. Also, items were missing from order
Review of , following an experience of by CHRIS W. *
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Not very. Really poor quality. Not finished with care and sushi falling apart. The food gets worse from here every time I order, which is such a shame. Really going downhill.
Review of , following an experience of by SABRINA M. *
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Very fresh and tasty just didn't like the taste of crab too much
Review of , following an experience of by SEAN W. *
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Absolutely amazing service and the food is of top quality!
Review of , following an experience of by JOSEPH K. *
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The sushi was really delicious and top quality. The Octopus Roll is a bit chewy.
Review of , following an experience of by STEVE C. *
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Very staisfied
Review of , following an experience of by KATIE R. *
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tried to use website and app but both proved impossible. this has been an ongoing issue with little result from the technical team. apart from messages and issues being in french (!!) the website has a mind of its own and cancels everything. One loses patience. Food generally good and staff at shop helpful, again would be better if some of them spoke better english. A lot of competition out there ......
Review of , following an experience of by VICTORIA B. *
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even when we order additional sauces, there is always some missing Green beans had a lot of strings, not so good
Review of , following an experience of by CAROLINE H. *
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The food is fine. Your app however is really really poor. Fails at checkout repeatedly, has text in French even if you choose English, etc. Difficult to understand how you can have such a poor app experience when there are so many good examples out there. Then when I ordered through your website instead, there was no confirmation email till the next day...
Review of , following an experience of by HANNAH R. *
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It was very busy in store with delivery drivers. Had to wait 30 mins for my order but not really a problem. I though wasabi would be included in the boxes but no... will remember that for next time and ask for it.
Review of , following an experience of by LEWIS W. *
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The sushi tastes so fresh and absolutely delicious! Been to many sushi places and no one has come close to matching Sushishop. Prices are pretty reasonable too
Review of , following an experience of by AMY M. *
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Although usually good but the tuna was very fatty.
Review of , following an experience of by SABRINA L. *
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Very late delivery. Sushi not fresh (despite getting freshly made after error in delivery). Some of the rice was hard to chew. When you get it right, your sushi is great, but it's hit and miss. Too often not fresh and rarely delivered on time.
Review of , following an experience of by MILLIE C. *
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Whilst the cheesecake was ordered, it wasn't available on collection. Replaced by a chocolate cake.
Review of , following an experience of by ISAAC M. *
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you have been taking orders without checking your ability to manage delivery
Review of , following an experience of by STACEY E. *
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Very happy with quality and staff
Review of , following an experience of by GEORGE F. *
*Pseudonymized data at the request of the author
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Very
Review of , following an experience of by GEORGE P. *
*Pseudonymized data at the request of the author
Reviews displayed in chronological order