Customer reviews Richmond
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I liked this box, the rolls were tasty and looked very good, but it was sad that they didn’t include wasabi and ginger, although I added them to the order.
Review of , following an experience of by DIANA K.
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Excellent sushi and sashimi and very fresh. We all enjoyed it very much.
Review of , following an experience of by HELEN P.
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It was nice but the rice was not as good as always.
Review of , following an experience of by TANYA C.
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It was amazing ! Front of house lady was sooo friendly
Review of , following an experience of by RENATE S.
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My kids love sushi shop :)
Review of , following an experience of by FABIANA P.
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Great taste!
Review of , following an experience of by JELENA S.
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Liked
Review of , following an experience of by ULDIS M.
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It needs to be an exceptional product for the price. The product is not exceptional. You dont help yourself with having a window into a kitchen showing poorly dressed chefs hacking away at massive amounts of salmon. I love sushi, I work just by this place, I should be buying lunch here every day but the combination of high price and poor product means I don’t return often.
Review of , following an experience of by PHIL B.
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First of all, the Ramen and Sushi were great. However, my delivery experience was very dissapointing. I've waited for almost 2 hours to receive my order. The courier said that she received my address incorrectly, but she didn't call my number to clarify it. I've checked the receipt attached to the bag and all correct details were there. I had to call your Richmond shop to ask for my order status several times. On top of that, I didn't receive my order in full - there was no salad or mango in the bag. Thank you
Review of , following an experience of by ANTON S.
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Really delicious fresh tasting sushi
Review of , following an experience of by MARCIA B.
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My first sushi type meal .Most enjoyable
Review of , following an experience of by LESLIE O.
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Never buying again. Most of the sushi has opened.
Review of , following an experience of by S A.
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I ordered two happy sushi box late in the evening around 9 pm and I was extremely disappointed. The food was not fresh at all. I had a feeling that they gave us the leftover from the day. I really love Sushi shop and never had such experience previously however I am not satisfied with my order. It was waste of money.
Review of , following an experience of by AYLIN H.
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very
Review of , following an experience of by OLIVER W.
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I was very happy with the quality of food, as usual. I think Sushi Shop's boxes are the best in London. They somehow manage to have unorthodox tastes together, like fuagra, spicy pepper, cabbage leaves, etc. What I really hated about my experience is that their website is so archaic, so counterintuitive. I managed to place my order after two failed attempts. I can't imagine how much revenue these guys are losing because of that.
Review of , following an experience of by ALEXEI S.
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I tried order on website , wrong price on summer sushi box and online order will not go through for dine reason , therefore I arrived at shop spent lengthy time on figure out why , you have to work on your website !!! Otherwise will lose a lot of order
Review of , following an experience of by BIN T.
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The delivery was 1 hour late but the problem wasn't only this, because if there's some problem to find someone to deliver the order, the staff should call to the client to explain and manage the situation.
Review of , following an experience of by MIRIAM B.
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Highly original, very fresh, always the same excellent standard
Review of , following an experience of by HELEN K.
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Super tasty, great deal and service. Thank you
Review of , following an experience of by CAT F.
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Our order arrived promptly but the sweet cabbage and edamame were missing from both boxes. This is not up to Sushi Shop standards.
Review of , following an experience of by BRUCE H.
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Everything was very fresg
Review of , following an experience of by MARCIA B.
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Tasty good value because of happy Wednesday.
Review of , following an experience of by SUE D.
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The shrimp unagi was dry , the dragon roll was tasteless,please add more of the salmon and cream cheese ones , the fois gras (French touch) was spectacular
Review of , following an experience of by FARAH J.
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The Lili Box is amazing. Best Box, we ever tried. So many different tastes and so well presented.
Review of , following an experience of by CHIARA S.
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Very happy - delicious!
Review of , following an experience of by SARAH C.
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Extremely satisfied
Review of , following an experience of by FILIPA M.
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very satisfied
Review of , following an experience of by WERONIKA C.
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Wonderful sushi.
Review of , following an experience of by LOUIS S.
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Fresh, nicely crafted, and appropriate portion.
Review of , following an experience of by YASMINE C. *
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One of the sushi contained a synthetic cheese/cheese-like substance and that we didn’t like and felt out of place in sushi selection. All the other sushi were enjoyable.
Review of , following an experience of by LIAM B. *
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Awesome
Review of , following an experience of by CHRISTOPHER K. *
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Brilliant box. Loved the branding and the flavours were magic.
Review of , following an experience of by KEELEY L. *
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Arrived in time , fresh and tasty
Review of , following an experience of by ROSS H. *
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The service was great, but the sushi itself was pretty dry and not very tasty. It seemed it was made quite a while before.
Review of , following an experience of by ERIN M. *
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The food was excellent. However the app is useless and I had to go to store to buy it. If the app worked, I would buy much more often.
Review of , following an experience of by PAULINE M. *
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Delicious poke bowl, very fresh and well presented.
Review of , following an experience of by LAYLA T. *
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Tasty and fresh but quite pricey
Review of , following an experience of by THOMAS A. *
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Poor delivery time
Review of , following an experience of by BETH W. *
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Excellent
Review of , following an experience of by CAITLIN R. *
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I paid 60p for extra wasabi but there weren't any. Also asked for two pair of chopsticks but got one.
Review of , following an experience of by KAREN J. *
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Best sushi for a quick stop! Great quality and the staff are always welcoming and polite.
Review of , following an experience of by LEO P. *
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Just super tasty quality made sushi!
Review of , following an experience of by PHILIP P. *
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Was good, nothing extraordinary
Review of , following an experience of by KELLY S. *
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I absolutely love this place.
Review of , following an experience of by ISOBEL R. *
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In general I like the quality of the food, some products that I have tried for the first time were not to my liking (but that is personal taste)
Review of , following an experience of by FLORENCE M. *
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I received a notification on my phone about the Happy Box deal. We also ordered an extra box. I was then told on the phone it was "collection only". This was not clear on my phone message at all. I had to borrow a car to pick up my order and the road works in Richmond meant the whole journey to pick up the food was over half an hour. The lady in the shop didn't seem particularly sorry for this, when I told her, didn't smile a welcome and didn't make me feel your company cares. There are a lot of other Sushi places who do better.
Review of , following an experience of by PATRICK C. *
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Order didn't go through. Had to go to store to order. Was told by the staff that Salmon tatami wasn't available. Staff could have been a bit welcoming and a lot more apologetic. It almost seemed as if my custom was unwanted.
Review of , following an experience of by CHELSEA M. *
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Service with a smile
Review of , following an experience of by MOHAMMED W. *
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Bought the Sunday box but there were probably too many vegetable options rather than fish options.
Review of , following an experience of by MICHAEL C. *
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Very good service and good sushi.
Review of , following an experience of by EVIE M. *
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Terrible
Review of , following an experience of by KATIE H. *
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Just the best sushi always consistent and always a hit and demand from the kids. If he could my son would have sushi from Sushi shop ever day!
Review of , following an experience of by LAYLA D. *
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Quality of food is great!
Review of , following an experience of by ROB W. *
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Very good food quality among other sushi shops in my area, l will surely re-order directly from their website again!
Review of , following an experience of by ADRIAN P. *
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Staff are awesome- efficient, kind, and sharp!
Review of , following an experience of by OLIVER M. *
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Everything was fantastic. My only suggestion would be to somehow list what is in each item of sushi in the, as sometimes the content of a dish isn't obvious from the name of it.
Review of , following an experience of by PAUL S. *
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Never disappoints.
Review of , following an experience of by MEGAN P. *
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Just amazing! Thank you
Review of , following an experience of by FIONA R. *
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The bowl had been sitting out and the rice was old and hard
Review of , following an experience of by ALAN J. *
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Think pieces of veiny salmon not good at all
Review of , following an experience of by DARREN L. *
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Very
Review of , following an experience of by FRANK R. *
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Good
Review of , following an experience of by ALEXANDER H. *
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Best sushi in town
Review of , following an experience of by ADAM E. *
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Very happy
Review of , following an experience of by YVETTE R. *
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Very unsatisfied with the delivery time. I had to call to know where was my order and learnt the driver was given the wrong one! There's always issues with you, this is really annoying! The order came 45 min late and the only compensation I was given was a cheesecake that I did ask for otherwise I wouldn't have received anything. The sauces were not even correct nor the number of ginger... The sushi were good but some of them were ridiculously thin and/or small.
Review of , following an experience of by AIDEN W. *
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Fresh and delicious as always!
Review of , following an experience of by CARRIE H. *
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Great sushi and efficient delivery
Review of , following an experience of by CONNOR H. *
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Extremely satisfied, the team at the Richmond store is amazing and they always give us a perfect service. The food is always great as well and really tasty. It will be perfect if they could have gluten free soya sauce please.
Review of , following an experience of by SEAN W. *
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very satisfied
Review of , following an experience of by PHOEBE S. *
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I was satisfied
Review of , following an experience of by FLORENCE M. *
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The food was delicious and fresh. I’ve ordered the Sunday box before but I think the yellowtail wasabi made me unwell
Review of , following an experience of by GRANT S. *
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Just simply delightful and delicious - best takeaway sushi around London!
Review of , following an experience of by CHARLIE M. *
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Is always perfect we purchase the happy sushi box every Wednesday.the team is amazing!
Review of , following an experience of by GREG C. *
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Very good service, good product.
Review of , following an experience of by JUSTINE R. *
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Sushis were good but not as good as thzy used to be. The squid salad is my favorite but sis not order it as it is xtremely expensive for a ridiculously small portion. Also the shop has a hygene rating of 4 which is quite concerning for a sushi place. Overall sushi shop is still my favorite place to order sushi
Review of , following an experience of by ELIZABETH Y. *
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Happy with the order however I’ve specifically requested to exclude all but extra (free) wasabi and the order came with all the condiments regardless of my request. If all condiments come with the order anyway then there is no point to ask us for options. Not everyone wants extra chopsticks or soy sauce in plastic tub for environmental reasons
Review of , following an experience of by MILLIE H. *
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Very loud music in the shop. Messy counter, including open pack of the chips the cashier was eating. Sushi is not up to the standard they used to be. The California dream box sushi were stick to each other and was extremely difficult to separate them and don't break. Some of the rolls were half of the size of others, the same type. Really disappointed. It doesn't look like upmarket sushi shop any more. A lot of places offer better sushi cheaper
Review of , following an experience of by YVETTE R. *
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Delicious spicey tuna poke bowl with a Miso Soup side. All super fresh and beautifully presented. Also excellent service,
Review of , following an experience of by HARRY S. *
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I Placed my order early and the confirmation email said it would be available to collect at 11.15am. However when I arrived at the Richmond store the sign on the door said it wasn’t open until 12pm. Luckily the staff were inside and offered to make up the order for me. The website said the store opened at 11am but in fact it didn’t open until 12pm. Please update your website asap.
Review of , following an experience of by JACOB J. *
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There were no sauces and no chopstick in the order. We had to eat with a fork. It was disappointing and annoying.
Review of , following an experience of by ANNA M. *
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Your website let me order for pickup at 11.30am. The shop opens at midday. This isn't very helpful. Effectively, due to train times, you have wasted an hour of my day.
Review of , following an experience of by NIKKI K. *
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The best
Review of , following an experience of by LOGAN S. *
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Really good quality sushi and the Miso is delicious. Great shop.
Review of , following an experience of by LISA K. *
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Amazing sushi every time
Review of , following an experience of by MIA R. *
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The sushi was super old, crunchy like the rice it was not cooked enough. No soya sauce…
Review of , following an experience of by TARA M. *
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Aburi Roll is so great! Lovely taste and texture. The chirashi was divine as well.
Review of , following an experience of by RUBY C. *
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Really delicious as always and really speedy delivery too! I love that you have more veggie options as well now (I’m not vegetarian but I’m pregnant so need veggie options for my sushi cravings!!)
Review of , following an experience of by ISABELLE R. *
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[N/A]
Review of , following an experience of by TYLER W. *
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Unfortunately we both got food poisoning :-(
Review of , following an experience of by SALLY G. *
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Both were unsalted completely. Very plain taste
Review of , following an experience of by EMILY W. *
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A fantastic service with delicious sushi. They phoned me when they didn’t have a product I had ordered. The substitute was delicious
Review of , following an experience of by SIENNA W. *
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The ordering process and delivery where fine. But I did not receive the correct order. After I placed my order I received a call to inform my the crunchy veg salad was not available. I substituted edamame. When I received my order I didn’t have the chicken katsu Sando. I called to say it was missing and the same lady said yes she forgot to tell me the sando was not available. An important miss. So you called to tell me the salad wasn’t available but forgot to tell me the main sando was not as well? Not happy because I would have cancelled the entire order. A refund is processing (I hope) and she said it will take a couple of days.
Review of , following an experience of by GREG K. *
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Perfect staff and the food was delicious, we go every Wednesday to get our sushi box for dinner.
Review of , following an experience of by KAREN M. *
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the poke bowl contents change each week, sometimes there is a white sauce under the salmon but not today, also there was no rocket and less salad/vegetables. At this cost the contents of the bowl are not reliable enough
Review of , following an experience of by LAUREN G. *
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Really good fresh sushi
Review of , following an experience of by ELLIE E. *
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Delicious
Review of , following an experience of by SHANNON H. *
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Excellent standard as always.
Review of , following an experience of by MATTHEW L. *
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The order was incorrect (we ordered chicken gyozas and received veggie ones); the quality of the chicken yakitori was suboptimal (dark meat, probably thighs instead of breast); the spicy tuna was not spicy at all; the yellowtail sashimi and ikura nigiris were excellent
Review of , following an experience of by OLIVER R. *
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Very good
Review of , following an experience of by TINA R. *
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Very satisfied. Delicious!
Review of , following an experience of by TEAGAN R. *
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Sushi Shop easily the best quality sushi available in west London.
Review of , following an experience of by JOEL C. *
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Food was great, delivery was much slower than estimated and the web said delivery had happened long before it had! The Sushi was fantastic though.
Review of , following an experience of by KIRSTY H. *
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Sushishop went above and beyond for us! It was my daughter's birthday, they not only attached a birthday card into the bag, but sent us a delicious complimentary dessert! Great job guys
Review of , following an experience of by TYLER K. *
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Ι couldn't order home delivery via my phone app (it said it didn't come to my address) but I when I tried it on my laptop it worked perfectly. They came on time, and the food was very tasty as usual
Review of , following an experience of by ADRIAN W. *
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Very satisfied
Review of , following an experience of by MELISSA F. *
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My wife is vegetarian and your "veggie box" is just perfect. Not just "token" but a creative, tastey and delicious vegetarian optionm. I took the teriyaki salmon poke bowl which as every was a real treat.
Review of , following an experience of by PETE B. *
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Excellent sushi quality and super-prompt delivery. The edamame beans are fresher than the ones offered in some of the most expensive London restaurants. The shop manager even phoned me to ask for my preferred substitute when one of the fresh fish options was unavailable. She was friendly and polite. Five stars all round.
Review of , following an experience of by GORDON B. *
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Great quality!
Review of , following an experience of by IAN H. *
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Was good at all, but no one welcome me at the shop
Review of , following an experience of by TARA G. *
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The lady in the store was very welcoming, she then helped my select the right product and and set clear expectations as to prep time. A lovely quick and friendly experience. Much better than normal.
Review of , following an experience of by LOGAN G. *
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Very tasty
Review of , following an experience of by HARVEY C. *
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Excellent, imaginative sushi, very neatly prepared. Delivery was prompt and efficient.
Review of , following an experience of by LAYLA T. *
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Your web site is amongst the worst I have ever used. It freezes when you adjust numbers of wasabi, ginger, chopsticks etc. It also gives error messages in French when it crashes at other times. You need to change the web site operator.
Review of , following an experience of by THOMAS R. *
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Very good
Review of , following an experience of by GRACE T. *
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The sushi was falling apart and no chopsticks were sent. I just feel that the Sushi Shop in Richmond has gone downhill lately
Review of , following an experience of by MATTHEW W. *
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We had an issue yesterday with the delivery first attempt, but the Sushi shop team went above and beyond, corrected the mistake and sent us some additional food, so basically reverted into a good experience
Review of , following an experience of by LEE G. *
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Wasn't happy at all, the salad was not good at all the Tempura dragon as well and the salmon lover was so so! I also found a piece of green string in the salad which was awful I was home if not I would have definable gone back to the shop to complain really disappointing experience
Review of , following an experience of by LEAH P. *
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Staff was friendly and patient with kindly explaining the sushi shop membership. Avocado sushi were delicious. Will come again.
Review of , following an experience of by PAUL J. *
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Best vegetarian sushi I’ve had in a long time, will definitely be coming back
Review of , following an experience of by KAREN H. *
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Very satisfied
Review of , following an experience of by ELLIOT M. *
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I am happy with your menu, taste and service
Review of , following an experience of by ELLA R. *
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Lovely
Review of , following an experience of by YASMINE K. *
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Sushi Shop is a Tier 1 Sushi Shop, but the Happy Wednesday Sushi box was a little disappointing.
Review of , following an experience of by CAMERON E. *
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The sizes of the maki and rolls have been reduxed, the prices have gone up and the taste is the same- avocado issues every other time I eat. Too expensive for what it offers
Review of , following an experience of by ARCHIE J. *
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Quite dull sushi apart from the roll with tortilla chips.
Review of , following an experience of by BRANDON G. *
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Happy to order again
Review of , following an experience of by HARLEY H. *
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Tasty, but a bit pricey
Review of , following an experience of by HARVEY R. *
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All very good
Review of , following an experience of by FREDDIE J. *
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Very satisfied
Review of , following an experience of by PHILIP R. *
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Excellent experience and all the recommendations by staff .
Review of , following an experience of by MOLLY S. *
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Except the fact the Pacific Rolls were missing, I am very satisfied as usual. Very good quality.
Review of , following an experience of by LAYLA H. *
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Good quality, prepared with care, fresh ingredients, well delivered.
Review of , following an experience of by ALEXA W. *
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Delicious food and friendly service.
Review of , following an experience of by DUNCAN H. *
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Amazing fresh sushi!
Review of , following an experience of by HARLEY H. *
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We had a wonderful Sushi Shop experience from the moment we stepped in the store to our last bite at home. The server (why do I never ask their name...) was brilliant, the right blend of friendly and efficient, while the Happy Sushi Box and Rock n Roll delivered on all levels. Thank you for making our Wednesday night, Sushi Shop.
Review of , following an experience of by SOPHIE M. *
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Fresh & Delicious and delivered very quickly.
Review of , following an experience of by STEPHANIE W. *
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It was not good. The food came warm as opposed to chilled, the quinoa in the tuna bowl was in solid lumps and the tuna seemed chewy. Very disappointed
Review of , following an experience of by SALLY W. *
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9/10
Review of , following an experience of by ALAN W. *
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As ever, your rolls were delicious but on this delivery the miso soup was super watery and the seaweed salad had gone off and was inedible. On my previous orders these items have been great so not sure what went wrong tonight. Also, just a small exasperation - you never pay any attention at all to the ‘extras’ order! You’re happy to take money for extra soy and wasabi but never honour it - so disappointing when it doesn’t arrive and I get teriyaki thrown in. I always request no chopsticks yet every time they arrive. Just a small thing, a smidge annoying but hopefully really easy to recify!
Review of , following an experience of by REECE H. *
*Pseudonymized data at the request of the author
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Sushi was delicious , thank you
Review of , following an experience of by BARRY J. *
*Pseudonymized data at the request of the author
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