Customer reviews for mysushishop.co.uk

Customer reviews

• 4 / 5

  

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  Very satisfied all in all.

  Review of 02/10/2022, following an experience of 20/09/2022 by A A. *

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• 3 / 5

  

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  Just didn't taste very fresh or as good as usual.

  Review of 02/10/2022, following an experience of 19/09/2022 by A A. *

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• 5 / 5

  

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  10/10

  Review of 02/10/2022, following an experience of 20/09/2022 by A A. *

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• 2 / 5

  

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  Really grumpy in store every time!!!

  Review of 02/10/2022, following an experience of 16/09/2022 by A A. *

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• 5 / 5

  

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  Delicious set. Got my order quicker than expected

  Review of 02/10/2022, following an experience of 23/09/2022 by A A. *

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• 3 / 5

  

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  Pieces are extremely small so not very good value for money.

  Review of 02/10/2022, following an experience of 21/09/2022 by A A. *

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• 5 / 5

  

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  Excellent!

  Review of 02/10/2022, following an experience of 21/09/2022 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 27/09/2022, following an experience of 15/09/2022 by A A. *

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• 4 / 5

  

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  Cabbage was good but the special Wednesday box was low in quality in regards to the past ones.

  Review of 27/09/2022, following an experience of 14/09/2022 by A A. *

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• 5 / 5

  

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  Overall very happy with the quality of the sushi. Much fresher than ITSU.

  Review of 27/09/2022, following an experience of 13/09/2022 by A A. *

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• 5 / 5

  

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  Happy with the order however I’ve specifically requested to exclude all but extra (free) wasabi and the order came with all the condiments regardless of my request. If all condiments come with the order anyway then there is no point to ask us for options. Not everyone wants extra chopsticks or soy sauce in plastic tub for environmental reasons

  Review of 27/09/2022, following an experience of 11/09/2022 by A A. *

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• 4 / 5

  

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  Few sushi were a bit small and/or not very well done (visually speaking) but the taste was still really nice! Although, every-time I'm ordering, I'm leaving a comment regarding the sauce, asking to have only teriyaki sauce and not soja ones (always paying extra to have more teriyaki sauce) but I'm always ending with a lot of soja sauce. I will suggest to read the comments whenever there is some. But Sushi shop still my favorite sushi restaurant thank to your unique recipes (big plus for the cream cheese in the sushi!).

  Review of 27/09/2022, following an experience of 13/09/2022 by A A. *

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• 3 / 5

  

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  Very loud music in the shop. Messy counter, including open pack of the chips the cashier was eating. Sushi is not up to the standard they used to be. The California dream box sushi were stick to each other and was extremely difficult to separate them and don't break. Some of the rolls were half of the size of others, the same type. Really disappointed. It doesn't look like upmarket sushi shop any more. A lot of places offer better sushi cheaper

  Review of 27/09/2022, following an experience of 12/09/2022 by A A. *

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• 5 / 5

  

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  Never seen such a fun service while ordering food.

  Review of 20/09/2022, following an experience of 10/09/2022 by A A. *

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• 5 / 5

  

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  Sushishop is my top choice for casual sushi

  Review of 20/09/2022, following an experience of 09/09/2022 by A A. *

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• 5 / 5

  

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  Very good quality. Very speedy delivery.

  Review of 20/09/2022, following an experience of 05/09/2022 by A A. *

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• 5 / 5

  

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  Satisfied as always

  Review of 20/09/2022, following an experience of 10/09/2022 by A A. *

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• 4 / 5

  

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  Everything was fine - actually above expectation.

  Review of 20/09/2022, following an experience of 05/09/2022 by A A. *

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• 4 / 5

  

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  The cut and presentation was excellent, but the fish texture was a bit harder than normal.

  Review of 20/09/2022, following an experience of 05/09/2022 by A A. *

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• 3 / 5

  

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  salmon lovers box was not fresh, very disappointed on the quality of the food

  Review of 20/09/2022, following an experience of 10/09/2022 by A A. *

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• 5 / 5

  

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  It was actually better than I was expecting

  Review of 20/09/2022, following an experience of 10/09/2022 by A A. *

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• 4 / 5

  

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  Fairly satisfied

  Review of 20/09/2022, following an experience of 10/09/2022 by A A. *

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• 5 / 5

  

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  Delicious spicey tuna poke bowl with a Miso Soup side. All super fresh and beautifully presented. Also excellent service,

  Review of 20/09/2022, following an experience of 08/09/2022 by A A. *

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• 5 / 5

  

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  love the food, love the service, hate hate hate your web site its soooooo difficult to use, if your food was not as excellent, I would defiantly have given up with the web site

  Review of 20/09/2022, following an experience of 03/09/2022 by A A. *

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• 2 / 5

  

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  They did not deliver the Chicken Yakitori I ordered and did not refund me or replace it wit something else. I sent an Email to complain and they did not reply

  Review of 20/09/2022, following an experience of 04/09/2022 by A A. *

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• 5 / 5

  

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  I Placed my order early and the confirmation email said it would be available to collect at 11.15am. However when I arrived at the Richmond store the sign on the door said it wasn’t open until 12pm. Luckily the staff were inside and offered to make up the order for me. The website said the store opened at 11am but in fact it didn’t open until 12pm. Please update your website asap.

  Review of 05/09/2022, following an experience of 03/09/2022 by A A. *

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• 4 / 5

  

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  There were no sauces and no chopstick in the order. We had to eat with a fork. It was disappointing and annoying.

  Review of 04/09/2022, following an experience of 02/09/2022 by A A. *

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• 5 / 5

  

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  My go-to sushi in London. Always stop in if I’m in the area of a sushi shop.

  Review of 04/09/2022, following an experience of 02/09/2022 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 04/09/2022, following an experience of 02/09/2022 by A A. *

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• 5 / 5

  

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  I order spicy tuna poke bowl from time to time. I'd like they cut tuna a bit better - they are not consistent in it. But overall it's pretty good.

  Review of 03/09/2022, following an experience of 01/09/2022 by A A. *

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• 4 / 5

  

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  Lovely packaging. Beautifully presented within the box.

  Review of 03/09/2022, following an experience of 01/09/2022 by A A. *

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• 3 / 5

  

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  Totally disappointed. Product was not available - again! I feel like I’m wasting my time ordering on the website and then receiving a phone call from the shop saying they can’t fulfil my order. Next time I’ll phone the shop to place my order. The website is unable to reflect real-time availability

  Review of 02/09/2022, following an experience of 31/08/2022 by A A. *

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• 3 / 5

  

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  Not very satisfied at all . The spring rolls were without lettuce Only rice ,avocado and salmon.

  Review of 02/09/2022, following an experience of 31/08/2022 by A A. *

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• 5 / 5

  

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  Very satisfied. I barely waited and the dish was as fresh as delicious

  Review of 31/08/2022, following an experience of 29/08/2022 by A A. *

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• 4 / 5

  

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  Your website let me order for pickup at 11.30am. The shop opens at midday. This isn't very helpful. Effectively, due to train times, you have wasted an hour of my day.

  Review of 29/08/2022, following an experience of 27/08/2022 by A A. *

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• 5 / 5

  

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  The best

  Review of 27/08/2022, following an experience of 25/08/2022 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 26/08/2022, following an experience of 16/08/2022 by A A. *

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• 5 / 5

  

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  Very satisfied.

  Review of 26/08/2022, following an experience of 23/08/2022 by A A. *

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• 5 / 5

  

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  The veggie rolls were really lovely, I just wish their had been an avocado free option that had more than just cucumber- but that’s my own personal preference as I don’t like avocado, apart from that everything was as exceptional as usual.

  Review of 26/08/2022, following an experience of 23/08/2022 by A A. *

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• 5 / 5

  

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  Amazing sushi every time

  Review of 26/08/2022, following an experience of 21/08/2022 by A A. *

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• 4 / 5

  

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  Your food is always amazing a bit pricey but its worth it. However yesterday on collecting my order the greeting that I got was far from the normal that I receive in there. The young girl had a very sour face, wasn't very welcoming and when I checked to see if she had put in my extra sweet sauce that I had paid for she hadn't. When I kindly said it was missing, her face said it all. I thought I had paid for 2 extra but she sighed and pointed to the receipt where it stated I indeed had only paid for 1 extra. Her attitude wasn't very friendly at all... and it has put me off slightly from going into the store for a bit.

  Review of 26/08/2022, following an experience of 18/08/2022 by A A. *

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• 5 / 5

  

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  Vey satisfied. Always fresh and iinnovative!

  Review of 26/08/2022, following an experience of 20/08/2022 by A A. *

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• 5 / 5

  

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  Well satisfied

  Review of 26/08/2022, following an experience of 20/08/2022 by A A. *

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• 5 / 5

  

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  Really good quality sushi and the Miso is delicious. Great shop.

  Review of 26/08/2022, following an experience of 23/08/2022 by A A. *

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• 5 / 5

  

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  Good

  Review of 26/08/2022, following an experience of 18/08/2022 by A A. *

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• 5 / 5

  

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  Great.

  Review of 26/08/2022, following an experience of 22/08/2022 by A A. *

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• 1 / 5

  

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  The sushi was super old, crunchy like the rice it was not cooked enough. No soya sauce…

  Review of 26/08/2022, following an experience of 10/08/2022 by A A. *

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• 5 / 5

  

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  Apart from dumpling the rest was delicious

  Review of 26/08/2022, following an experience of 06/08/2022 by A A. *

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• 2 / 5

  

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  The woman in the store is very rude. It is never pleasurable speaking to her on the phone for our order or picking up in store. The happy sushi box was quite good but our additional products disappointed. The mochi were frostbitten, the french touch was poorly assembled and falling apart as well as there was no fig jam in the roll. Additionally, we asked for "everything" when she asked if we wanted soy, wasabi, etc... but we got home and were disappointed that there was no sweet soy. We expected this to be included with everything else as it usually is.

  Review of 26/08/2022, following an experience of 10/08/2022 by A A. *

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• 5 / 5

  

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  Aburi Roll is so great! Lovely taste and texture. The chirashi was divine as well.

  Review of 26/08/2022, following an experience of 16/08/2022 by A A. *

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• 3 / 5

  

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  Ok Ok

  Review of 26/08/2022, following an experience of 07/08/2022 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 14/08/2022, following an experience of 10/08/2022 by A A. *

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• 5 / 5

  

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  Very tasty and good amount of sushi in this box!

  Review of 14/08/2022, following an experience of 04/08/2022 by A A. *

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• 5 / 5

  

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  Lots of substitutes but they tasted pretty flgood

  Review of 14/08/2022, following an experience of 02/08/2022 by A A. *

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• 2 / 5

  

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  Unfortunately we both got food poisoning :-(

  Review of 14/08/2022, following an experience of 29/07/2022 by A A. *

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• 5 / 5

  

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  Very good

  Review of 14/08/2022, following an experience of 30/07/2022 by A A. *

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• 5 / 5

  

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  Really delicious as always and really speedy delivery too! I love that you have more veggie options as well now (I’m not vegetarian but I’m pregnant so need veggie options for my sushi cravings!!)

  Review of 14/08/2022, following an experience of 30/07/2022 by A A. *

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• 5 / 5

  

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  [N/A]

  Review of 14/08/2022, following an experience of 04/08/2022 by A A. *

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• 5 / 5

  

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  I will recommend that place to all my friends, best food & customer service ever

  Review of 14/08/2022, following an experience of 02/08/2022 by A A. *

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• 3 / 5

  

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  The ordering process and delivery where fine. But I did not receive the correct order. After I placed my order I received a call to inform my the crunchy veg salad was not available. I substituted edamame. When I received my order I didn’t have the chicken katsu Sando. I called to say it was missing and the same lady said yes she forgot to tell me the sando was not available. An important miss. So you called to tell me the salad wasn’t available but forgot to tell me the main sando was not as well? Not happy because I would have cancelled the entire order. A refund is processing (I hope) and she said it will take a couple of days.

  Review of 04/08/2022, following an experience of 28/07/2022 by A A. *

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• 5 / 5

  

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  The new poke bowls are a must try!

  Review of 04/08/2022, following an experience of 29/07/2022 by A A. *

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• 5 / 5

  

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  Fast and friendly

  Review of 04/08/2022, following an experience of 28/07/2022 by A A. *

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• 5 / 5

  

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  Good

  Review of 04/08/2022, following an experience of 29/07/2022 by A A. *

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• 3 / 5

  

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  Both were unsalted completely. Very plain taste

  Review of 04/08/2022, following an experience of 29/07/2022 by A A. *

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• 5 / 5

  

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  A fantastic service with delicious sushi. They phoned me when they didn’t have a product I had ordered. The substitute was delicious

  Review of 04/08/2022, following an experience of 27/07/2022 by A A. *

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• 4 / 5

  

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  It was really tasty

  Review of 04/08/2022, following an experience of 20/07/2022 by A A. *

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• 2 / 5

  

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  Product does not taste fresh. Tasted like smelly feet in my mouth. Cooked tuna for california dream, false advertising. -- Was canned tuna. Overall produce and product seems to have gotten worse over time.

  Review of 04/08/2022, following an experience of 19/07/2022 by A A. *

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• 5 / 5

  

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  Great as I pre-ordered as I was on my lunch break and didnt have much time to wait.

  Review of 04/08/2022, following an experience of 20/07/2022 by A A. *

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• 5 / 5

  

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  very happy as usual

  Review of 04/08/2022, following an experience of 20/07/2022 by A A. *

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• 5 / 5

  

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  100% satisfied

  Review of 04/08/2022, following an experience of 27/07/2022 by A A. *

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• 1 / 5

  

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  The order arrived 75 minutes late and the quality was far from what I expected and experienced in the past. I’m definitely not going to order again.

  Review of 04/08/2022, following an experience of 19/07/2022 by A A. *

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• 5 / 5

  

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  Perfect staff and the food was delicious, we go every Wednesday to get our sushi box for dinner.

  Review of 04/08/2022, following an experience of 20/07/2022 by A A. *

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• 4 / 5

  

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  the poke bowl contents change each week, sometimes there is a white sauce under the salmon but not today, also there was no rocket and less salad/vegetables. At this cost the contents of the bowl are not reliable enough

  Review of 04/08/2022, following an experience of 17/07/2022 by A A. *

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• 5 / 5

  

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  Very satisfied, good as always

  Review of 04/08/2022, following an experience of 26/07/2022 by A A. *

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• 4 / 5

  

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  Great combination!

  Review of 01/08/2022, following an experience of 17/07/2022 by A A. *

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• 1 / 5

  

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  I ordered a quinoa base and I have received a rice base, and am allergic to rice

  Review of 01/08/2022, following an experience of 16/07/2022 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 18/07/2022, following an experience of 16/07/2022 by A A. *

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• 3 / 5

  

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  I’m a regular customer and My Sushi shop is great. I’d been considering this box for a while. I didn’t like any of it at all. I also hadn’t ordered mocho for a while, used to come as a pit of fresh mocho. There were individually wrapped very poor quality mocho.

  Review of 17/07/2022, following an experience of 15/07/2022 by A A. *

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• 4 / 5

  

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  Nice food

  Review of 16/07/2022, following an experience of 14/07/2022 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 15/07/2022, following an experience of 13/07/2022 by A A. *

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• 5 / 5

  

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  Really good fresh sushi

  Review of 13/07/2022, following an experience of 11/07/2022 by A A. *

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• 5 / 5

  

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  Very good

  Review of 13/07/2022, following an experience of 03/07/2022 by A A. *

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• 4 / 5

  

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  The order was incorrect (we ordered chicken gyozas and received veggie ones); the quality of the chicken yakitori was suboptimal (dark meat, probably thighs instead of breast); the spicy tuna was not spicy at all; the yellowtail sashimi and ikura nigiris were excellent

  Review of 13/07/2022, following an experience of 09/07/2022 by A A. *

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• 5 / 5

  

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  I came in once, and been coming back every week since then. AMAZING!

  Review of 13/07/2022, following an experience of 06/07/2022 by A A. *

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• 5 / 5

  

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  Excellent standard as always.

  Review of 13/07/2022, following an experience of 10/07/2022 by A A. *

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• 5 / 5

  

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  Personally I did not like the "green skin" on some of the rolls and would have liked more Gari but everything else was delicious, so happy a sushi place will finally deliver to Saltdean, I will defiantly be back

  Review of 13/07/2022, following an experience of 03/07/2022 by A A. *

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• 5 / 5

  

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  Sushi Shop easily the best quality sushi available in west London.

  Review of 13/07/2022, following an experience of 07/07/2022 by A A. *

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• 5 / 5

  

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  Very satisfied. Delicious!

  Review of 13/07/2022, following an experience of 09/07/2022 by A A. *

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• 3 / 5

  

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  I don;t think we got the side salad and the delivery was 20 minutes later than the later time stated with no indication it was late, then no reply at the phone number. The food itself was v good.

  Review of 13/07/2022, following an experience of 11/07/2022 by A A. *

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• 5 / 5

  

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  Delicious

  Review of 13/07/2022, following an experience of 03/07/2022 by A A. *

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• 3 / 5

  

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  It was ok

  Review of 13/07/2022, following an experience of 26/06/2022 by A A. *

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• 5 / 5

  

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  Food was very good and fresh. The was staff very welcoming

  Review of 13/07/2022, following an experience of 29/06/2022 by A A. *

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• 3 / 5

  

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  The Philadelphia rolls were mostly rice: barely no salmon around and the small amount there was was super this, tiny amount of Philadelphia cheese, and the rolls looked like they had been thrown on the floor. This happens far too regularly and I always refrained to write a review but this is one time too many. The salmon aburi roll was very dry, did they run out of Philadelphia and fresh rice? And the Fresh maki is supposed to be with yellow tail and basil: there was no basil and they put tuna instead! The quality was unacceptable and I said this is far too regular with this shop. If you ran out of ingredients then don't accept orders instead of delivering clients your leftovers!

  Review of 13/07/2022, following an experience of 01/07/2022 by A A. *

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• 2 / 5

  

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  Not at all satisfied. The atmosphere inside the shop is not nice at all, as the paper menus are gone so everyone is standing around trying to understand the options on mobile phones. This is totally unnecessary and makes the experience of ordering very clinical and unpleasant. The food itself was watery, it was clear it had been prepared either in a hurry, or without much care, or both. I have been a customer of SS every since you first opened in London. Since then I have noticed the brand experience losing its touch and magic. Many customers were saying similar things when they were sitting at the tables outside. It seems you are prioritising style over substance. It is a great shame but I don't think i'll bother to visit your shops anymore.

  Review of 13/07/2022, following an experience of 27/06/2022 by A A. *

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• 5 / 5

  

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  very fresh sushi and excellent swift service.

  Review of 13/07/2022, following an experience of 02/07/2022 by A A. *

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• 3 / 5

  

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  It was good as always but I noticed this time that the spring rolls were not as filled as usual (less cucumber, cheese etc.) so it’s disappointing.

  Review of 13/07/2022, following an experience of 01/07/2022 by A A. *

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• 5 / 5

  

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  Ι couldn't order home delivery via my phone app (it said it didn't come to my address) but I when I tried it on my laptop it worked perfectly. They came on time, and the food was very tasty as usual

  Review of 04/07/2022, following an experience of 26/06/2022 by A A. *

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• 5 / 5

  

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  Sushishop went above and beyond for us! It was my daughter's birthday, they not only attached a birthday card into the bag, but sent us a delicious complimentary dessert! Great job guys

  Review of 04/07/2022, following an experience of 22/06/2022 by A A. *

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• 4 / 5

  

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  Food was great, delivery was much slower than estimated and the web said delivery had happened long before it had! The Sushi was fantastic though.

  Review of 04/07/2022, following an experience of 19/06/2022 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Rita at Hampstead is always realy helpful, professional and a pleasure to talk to.

  Review of 04/07/2022, following an experience of 22/06/2022 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order