Customer reviews for mysushishop.co.uk

Customer reviews

• 4 / 5

  

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  Good

  Review of 18/06/2021, following an experience of 16/06/2021 by A A. *

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• 5 / 5

  

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  Love the South Ken Sushi Shop!!

  Review of 17/06/2021, following an experience of 15/06/2021 by A A. *

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• 4 / 5

  

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  Smaller size but more selection of rolls but otherwise fresh and tasty. However the experience at the shop was bad. The staff member who served me was rude, and unwelcoming. The music was blaring and they wouldn’t turn it down but insisted on asking my phone number 4 times to get it right. They were talking wit their back to me and gave me 1 wasabi, and 1 ginger because I asked to repeat what they were asking me. The staff needs to be trained. I singe out this person as everyone else has been friendly.

  Review of 11/06/2021, following an experience of 09/06/2021 by A A. *

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• 4 / 5

  

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  ....

  Review of 11/06/2021, following an experience of 08/06/2021 by A A. *

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• 3 / 5

  

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  The food was very good. The grumpy, unfriendly, woman who served me wasn't particularly nice.

  Review of 10/06/2021, following an experience of 08/06/2021 by A A. *

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• 5 / 5

  

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  Everything was delicious, we will definitely order again!

  Review of 10/06/2021, following an experience of 08/06/2021 by A A. *

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• 5 / 5

  

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  Very good sushis, always fresh! Fish is very fresh and rice is not too sweet as opposed to other overrated takeway suhi restaurants who serve inideble sugary rice. Good service. Trustful restaurant! I've been a client for many years. I genuinely recommend it!

  Review of 10/06/2021, following an experience of 08/06/2021 by A A. *

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• 3 / 5

  

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  The food always come good and the fact I had a discount made us order from Sushi shop. But we always have something missing, this time was wasabi. The app is getting better but still when finished the payment came an error and after I got the email with confirmation. Delivery took 20 min more than estimated in the app

  Review of 04/06/2021, following an experience of 02/06/2021 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 02/06/2021, following an experience of 31/05/2021 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 26/05/2021, following an experience of 24/05/2021 by A A. *

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• 4 / 5

  

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  I am a regular customer of Sushi Shop. I have always enjoyed the quality of the food and the service. This time, one item was missing from my order. I called the shop and got a very cold response along the lines of "credit to your account or send your missing item later today". I was very disappointed. I understand people are busy but that is not a way to deal with regular clients. I will not return to Sushi Shop.

  Review of 24/05/2021, following an experience of 21/05/2021 by A A. *

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• 5 / 5

  

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  it was really good!

  Review of 19/05/2021, following an experience of 17/05/2021 by A A. *

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• 5 / 5

  

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  excellent great value

  Review of 14/05/2021, following an experience of 12/05/2021 by A A. *

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• 5 / 5

  

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  The delivery guy was very nice and the food was good. I asked for no chopsticks but some were included.

  Review of 13/05/2021, following an experience of 11/05/2021 by A A. *

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• 5 / 5

  

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  Great as usual - fresh and delivered really quickly.

  Review of 13/05/2021, following an experience of 11/05/2021 by A A. *

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• 5 / 5

  

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  Excellent!

  Review of 11/05/2021, following an experience of 09/05/2021 by A A. *

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• 5 / 5

  

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  Fresh and tasty sushi at good price

  Review of 08/05/2021, following an experience of 30/04/2021 by A A. *

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• 5 / 5

  

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  All good. Well done guys...

  Review of 06/05/2021, following an experience of 04/05/2021 by A A. *

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• 5 / 5

  

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  Came on time and it tasted amazing!

  Review of 03/05/2021, following an experience of 29/04/2021 by A A. *

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• 5 / 5

  

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  Excellent! Good food as always

  Review of 03/05/2021, following an experience of 29/04/2021 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 03/05/2021, following an experience of 27/04/2021 by A A. *

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• 2 / 5

  

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  not very

  Review of 03/05/2021, following an experience of 17/04/2021 by A A. *

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• 4 / 5

  

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  Very satisfied - Sushi shop is my go to. The price is a bit too expensive unfortunately

  Review of 03/05/2021, following an experience of 18/04/2021 by A A. *

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• 4 / 5

  

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  Everything was good. The reception could be a bit more friendly but I presume they have lots going on.

  Review of 03/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  All good, nothing negative to write.

  Review of 03/05/2021, following an experience of 28/04/2021 by A A. *

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• 5 / 5

  

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  Easy to use website and tasty weekend sushi - have always been a fan of the creativity behind your sushi. I only wish you would have a better app and potentially try and accept Amex like any other normal merchant! There seems to be some bugs where some of the updates etc are in French...

  Review of 03/05/2021, following an experience of 16/04/2021 by A A. *

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• 4 / 5

  

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  I was supposed to get a miso soup but did not get it. Because of Covid, I've just collected my order without verifying. I've also asked in my order for some ginger but did not get it either.

  Review of 14/04/2021, following an experience of 12/04/2021 by A A. *

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• 4 / 5

  

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  Average food, high price, forgot one soup in the order.

  Review of 11/04/2021, following an experience of 09/04/2021 by A A. *

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• 4 / 5

  

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  Last time I got offered free soup or rice, but not this time. Also wasn't told there were no chopsticks in bag so had to go back. Business was slow, but nobody on counter on arrival, but two staff members in earnest conversation in window ignored me until I came back for chopsticks (which were behind them). Sushi very good, pricey but good selections.

  Review of 10/04/2021, following an experience of 08/04/2021 by A A. *

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• 5 / 5

  

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  Tasted amazing! Will definitely order again.

  Review of 06/04/2021, following an experience of 04/04/2021 by A A. *

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• 5 / 5

  

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  Great SUSHI

  Review of 04/04/2021, following an experience of 24/03/2021 by A A. *

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• 3 / 5

  

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  Not really, the app was awful and took about an hour to order, I rang the store and they said they agreed. The food was super average but I hope to have a reason to try again.

  Review of 04/04/2021, following an experience of 21/03/2021 by A A. *

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• 5 / 5

  

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  The dessert was amazing, mango for the win

  Review of 04/04/2021, following an experience of 24/03/2021 by A A. *

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• 5 / 5

  

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  I am a very big fan of sushi and I think the sushi shop offers wonderful variety and high-quality sushi. I could not recommend it enough. Will always order from them. The buying experience was wonderful and delivery time was anticipated by 30 min so I cannot complain.

  Review of 04/04/2021, following an experience of 26/03/2021 by A A. *

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• 5 / 5

  

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  Perfect

  Review of 04/04/2021, following an experience of 26/03/2021 by A A. *

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• 5 / 5

  

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  Food is very tasty

  Review of 04/04/2021, following an experience of 26/03/2021 by A A. *

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• 1 / 5

  

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  My order was never delivered. Very disappointing ...

  Review of 04/04/2021, following an experience of 19/03/2021 by A A. *

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• 4 / 5

  

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  Very satisfied... deicious food. Grumpy staff who served me

  Review of 19/03/2021, following an experience of 17/03/2021 by A A. *

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• 5 / 5

  

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  Wonderful

  Review of 18/03/2021, following an experience of 15/03/2021 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 16/03/2021, following an experience of 14/03/2021 by A A. *

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• 5 / 5

  

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  Love SushiShop

  Review of 11/03/2021, following an experience of 10/03/2021 by A A. *

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• 5 / 5

  

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  Very satisfied by your products in general

  Review of 09/03/2021, following an experience of 07/03/2021 by A A. *

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• 4 / 5

  

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  Tasted fine, but just lacked that expected sushi finesse.

  Review of 08/03/2021, following an experience of 06/03/2021 by A A. *

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• 5 / 5

  

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  i love your sushi!

  Review of 05/03/2021, following an experience of 03/03/2021 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 02/03/2021, following an experience of 28/02/2021 by A A. *

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• 5 / 5

  

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  perfect

  Review of 01/03/2021, following an experience of 27/01/2021 by A A. *

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• 3 / 5

  

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  We always ask for no ginger, no napkins and no chopstick and are always given all three. We paid extra for sauces and ended up not getting them. Delivery is also often quite slow. It is a shame as the sushis are amazing!

  Review of 01/03/2021, following an experience of 22/02/2021 by A A. *

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• 5 / 5

  

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  The sando sandwich is delicious! Will definitely buy again

  Review of 26/02/2021, following an experience of 25/02/2021 by A A. *

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• 5 / 5

  

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  Very but Amex payment not working

  Review of 25/02/2021, following an experience of 24/02/2021 by A A. *

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• 5 / 5

  

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  Excellent.

  Review of 25/02/2021, following an experience of 23/02/2021 by A A. *

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• 5 / 5

  

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  The food is excellent - truly excellent. We have ordered the 42 piece sushi box several times and it has been outstanding each time. We have bought the box at full price twice and the Wednesday deal at £19.99 three times. In terms of value for money your Wednesday sushi box deal is outstanding - one of the best we have seen out there. We do feel though that the higher price is restrictive and prohibitive - for example we would be very likely to spend £20 more often on your deal even on days when we would not normally order out. At the higher price we would order infrequently, once a month at most. With your meal deal, we would order up to three or four times as the food and value for money make it very hard to overlook. With the meal deal I would recommend this at a 10 using the scale below but at a 6-7 at full price. Hope this helps! Thank you for the lovely food!

  Review of 25/02/2021, following an experience of 10/02/2021 by A A. *

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• 4 / 5

  

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  very satisfied, will order again

  Review of 20/02/2021, following an experience of 18/02/2021 by A A. *

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• 4 / 5

  

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  The Website experience is atrocious: it's like a college project. Elements of the process simply do not work (I made several unsuccessful attempts to register my credit card; error messages appear in code, or in French (on the English language site), and there are typos throughout the site. Customer service failed to respond to contact.

  Review of 19/02/2021, following an experience of 17/02/2021 by A A. *

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• 5 / 5

  

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  Great as usual

  Review of 14/02/2021, following an experience of 06/02/2021 by A A. *

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• 5 / 5

  

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  Fresh ingredients and tasty sushi.

  Review of 12/02/2021, following an experience of 04/02/2021 by A A. *

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• 4 / 5

  

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  Very fresh & excellent take away.

  Review of 12/02/2021, following an experience of 06/02/2021 by A A. *

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• 5 / 5

  

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  Great food, helpful staff and reordered again

  Review of 12/02/2021, following an experience of 05/02/2021 by A A. *

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• 5 / 5

  

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  Website is a bit clunky. Food quality is good but a bit overpriced. Delivery service is always perfect. Am still owed a mochi.

  Review of 12/02/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  All perfect

  Review of 12/02/2021, following an experience of 09/02/2021 by A A. *

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• 5 / 5

  

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  I love My Sushi Shop! The food is amazing and delicious, the staff is lovely and professional. I've been a costumer for two years and I've never had a bad experience.

  Review of 12/02/2021, following an experience of 03/02/2021 by A A. *

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• 5 / 5

  

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  there always some new features and rolls to taste, which is great !

  Review of 12/02/2021, following an experience of 03/02/2021 by A A. *

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• 5 / 5

  

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  Good quality everyday sushi

  Review of 12/02/2021, following an experience of 27/01/2021 by A A. *

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• 5 / 5

  

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  Wanted to have the cucumber rolls without cream cheese but that is apparently not possible otherwise fantastic quality

  Review of 12/02/2021, following an experience of 03/02/2021 by A A. *

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• 5 / 5

  

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  Awesome, we are a specially liked the fact the order was delivered 25 min after payment

  Review of 12/02/2021, following an experience of 23/01/2021 by A A. *

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• 5 / 5

  

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  love the sushi from Sushi Shop. quality, service, delivery is top quality. highly recommend to everyone that wants to try a nice local place.

  Review of 12/02/2021, following an experience of 01/02/2021 by A A. *

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• 5 / 5

  

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  delivery time was quick, items tasted freshly made and packed neatly

  Review of 12/02/2021, following an experience of 25/01/2021 by A A. *

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• 2 / 5

  

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  very disappointed our previous oder was much better

  Review of 12/02/2021, following an experience of 23/01/2021 by A A. *

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• 4 / 5

  

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  Satisfied. Our favourite sushi in Richmond, fresh with reasonable prices.

  Review of 18/01/2021, following an experience of 14/01/2021 by A A. *

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• 1 / 5

  

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  The app doesn't work. I was waiting out of the store as the "status track" bar was still staying my order was in prep. After more than 30 min I went into the store and the shop assistant told me my order was ready longtime ago. Very bad customer experience!

  Review of 18/01/2021, following an experience of 03/01/2021 by A A. *

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• 5 / 5

  

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  Perfectly satisfied

  Review of 18/01/2021, following an experience of 11/01/2021 by A A. *

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• 5 / 5

  

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  Quality of food is excellent.

  Review of 18/01/2021, following an experience of 09/01/2021 by A A. *

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• 5 / 5

  

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  very happy

  Review of 02/01/2021, following an experience of 01/01/2021 by A A. *

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• 5 / 5

  

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  Really good food, I just don't realise that you have spicy in the salmon aburi, Now next order I'll ask without pepper to be perfect. Now you have a regular customer. Love it.

  Review of 30/12/2020, following an experience of 15/12/2020 by A A. *

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• 2 / 5

  

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  All of the rolls were presented very badly, with the ingredients on the top spilt over and squashed. Each section was cut very roughly, so it did not look even. It was clear whoever prepared the meal did so either very quickly, or without any attention to detail. Considering the high price of your meals this does not represent value for money.

  Review of 30/12/2020, following an experience of 08/12/2020 by A A. *

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• 4 / 5

  

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  Gunkan did not come as described. total let down and straight in the bin

  Review of 12/12/2020, following an experience of 10/12/2020 by A A. *

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• 3 / 5

  

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  The sushi was packed to tightly together causing issue when trying to get it out of the carton - causing pieces of roll to fall apart. We've been ordering the Chili crab spring roll for the past three orders and to date have always found pieces of crab shell in pretty much every roll.

  Review of 27/11/2020, following an experience of 25/11/2020 by A A. *

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• 3 / 5

  

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  Normally the product is great but this time the food was falling apart and was not fresh

  Review of 24/11/2020, following an experience of 22/11/2020 by A A. *

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• 4 / 5

  

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  The food was great, Sushi shop is my 'go to' when I want sushi. However, this is where the positives stop. If the standard of food ever drops, I will probably stop going to Sushi shop. Ordering on the App or online is a nightmare. The App is amateur, it did not recognise my birthday reward code (online it didn't either) it did not save my credit card details and after the third time of trying to pay I had to go online to complete the order. I finally made the order and turned up to the the restaurant to collect and whilst I was very happy to have no waiting time and the order was ready. The cashier could have been much more welcoming, I can't imagine she sees too many people a day in the current circumstances so to welcome people in and thank them genuinely is so important. Instead I got a lethargic "what's your name" and it seemed an inconvenience that I had entered the restaurant.

  Review of 24/11/2020, following an experience of 22/11/2020 by A A. *

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• 5 / 5

  

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  Brilliant. Though personally didn't like the cream cheese

  Review of 23/11/2020, following an experience of 21/11/2020 by A A. *

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• 5 / 5

  

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  Super fast delivery!

  Review of 20/11/2020, following an experience of 18/11/2020 by A A. *

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• 5 / 5

  

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  very unique and interesting sushi that is prepared by sushishop, always pleasantly surprised by the seasonal creations. the only criticism for this time is that the sakura mochi tasted slightly artificial, the black sesami mochi was great, and the satay sushi (seasonal) absolutely stunning. delivery on time as usual, will definitely come back again

  Review of 20/11/2020, following an experience of 18/11/2020 by A A. *

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• 4 / 5

  

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  delay with delivery

  Review of 18/11/2020, following an experience of 02/11/2020 by A A. *

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• 3 / 5

  

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  The marinated chirashi was missing the chili. The delivery was missing chopsticks, sauces, napkins.

  Review of 18/11/2020, following an experience of 06/11/2020 by A A. *

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• 5 / 5

  

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  Indian Spring Rolls were too sweet, but everything else was top notch

  Review of 10/11/2020, following an experience of 30/10/2020 by A A. *

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• 5 / 5

  

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  Very satified! I love that you have a lunch special to add on miso soup. And that your staff are aware of which fish a pregnant women can or can't have. Thank you!

  Review of 10/11/2020, following an experience of 30/10/2020 by A A. *

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• 1 / 5

  

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  More than one hour to be delivered My soup was cold and half of it was overthrow in the plastic bag

  Review of 10/11/2020, following an experience of 25/10/2020 by A A. *

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