Customer reviews for mysushishop.co.uk

Customer reviews

• 5 / 5 1

  

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  Service with a smile

  Review of 19/02/2023, following an experience of 16/02/2023 by MAXINE D.

• 4 / 5 1

  

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  Bought the Sunday box but there were probably too many vegetable options rather than fish options.

  Review of 14/02/2023, following an experience of 12/02/2023 by JACINDA F.

• 4 / 5 1

  

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  My usual order - sashimi salmon with side slaw and edamame is no longer available. The sashimi in the shop was also cut too thin. This dish doesn’t hit the spot for me.

  Review of 13/02/2023, following an experience of 01/02/2023 by NASSIM B.

• 5 / 5 1

  

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  Great service!

  Review of 13/02/2023, following an experience of 08/02/2023 by ALESSIA C.

• 4 / 5 1

  

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  The Sunrise box wasn’t tasty at all + the rice was dry + I ordered a sweet soya sauce and I received the salty one.

  Review of 13/02/2023, following an experience of 09/02/2023 by LISA C.

• 5 / 5 1

  

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  Very satisfied, food is always to perfection as is the service

  Review of 13/02/2023, following an experience of 09/02/2023 by KAREN W.

• 3 / 5 1

  

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  Not great value for money

  Review of 13/02/2023, following an experience of 11/02/2023 by ALEXIS G.

• 5 / 5 1

  

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  Everything is Ok

  Review of 13/02/2023, following an experience of 29/01/2023 by OLGA E.

• 5 / 5 1

  

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  Beef yakitori wasn't available but we got a replacement.

  Review of 13/02/2023, following an experience of 28/01/2023 by CLAIRE L.

• 4 / 5 1

  

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  Very good service and good sushi.

  Review of 13/02/2023, following an experience of 28/01/2023 by TANYA C.

• 5 / 5 1

  

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  Very good

  Review of 13/02/2023, following an experience of 28/01/2023 by BEKIR S.

• 1 / 5 1

  

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  Terrible

  Review of 13/02/2023, following an experience of 28/01/2023 by ALAN W.

• 4 / 5 1

  

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  It’s annoying that you can’t customise items ! i don’t like coriander and i was « forced » to have some in my makis. Also, I asked without ginger, wasabi, and sticks, and still got it. Feels like i’m not really listened.

  Review of 13/02/2023, following an experience of 31/01/2023 by JEANNE B.

• 5 / 5 1

  

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  very satisfied

  Review of 13/02/2023, following an experience of 01/02/2023 by BLEONA L.

• 1 / 5 1

  

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  The customer care of the take away shop was out of any seen to date if i had 0 i would have given

  Review of 10/02/2023, following an experience of 25/01/2023 by ETRUR A.

• 5 / 5 1

  

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  Quality of food is great!

  Review of 10/02/2023, following an experience of 26/01/2023 by NOVA D.

• 5 / 5 1

  

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  Just the best sushi always consistent and always a hit and demand from the kids. If he could my son would have sushi from Sushi shop ever day!

  Review of 10/02/2023, following an experience of 27/01/2023 by JAMES R.

• 5 / 5 1

  

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  Very good food quality among other sushi shops in my area, l will surely re-order directly from their website again!

  Review of 10/02/2023, following an experience of 25/01/2023 by ESTHER T.

• 5 / 5 1

  

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  Best service

  Review of 27/01/2023, following an experience of 25/01/2023 by WASSIL H.

• 5 / 5 1

  

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  Staff are very kind and a positive attitude towards work

  Review of 26/01/2023, following an experience of 07/01/2023 by DANIEL W.

• 4 / 5 1

  

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  Love my sushi sushi! Thank you,

  Review of 25/01/2023, following an experience of 23/01/2023 by CATRIN G.

• 5 / 5 1

  

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  Staff are awesome- efficient, kind, and sharp!

  Review of 23/01/2023, following an experience of 21/01/2023 by LORI W.

• 4 / 5 1

  

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  Beef not marinated Beef Tataki like served in restaurants - Beef too rare and sinewy to eat

  Review of 18/01/2023, following an experience of 16/01/2023 by LAURA J.

• 3 / 5 1

  

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  second time i ordered the wednesday sushi box, first time it was good but second time was really bad. The avocado was all black and the rice was extremely dry. We were very disappointed as i've always liked your sushi for years now

  Review of 17/01/2023, following an experience of 11/01/2023 by SAEID H.

• 4 / 5 1

  

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  Juli

  Review of 17/01/2023, following an experience of 15/01/2023 by JAIME P.

• 5 / 5 1

  

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  Everything was fantastic. My only suggestion would be to somehow list what is in each item of sushi in the, as sometimes the content of a dish isn't obvious from the name of it.

  Review of 16/01/2023, following an experience of 14/01/2023 by ELLIOT C.

• 5 / 5 1

  

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  Never disappoints.

  Review of 13/01/2023, following an experience of 11/01/2023 by TARIQ J.

• 5 / 5 1

  

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  Just amazing! Thank you

  Review of 08/01/2023, following an experience of 06/01/2023 by ANNET M.

• 5 / 5 1

  

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  Really friendly customer service every time.

  Review of 08/01/2023, following an experience of 06/01/2023 by ED C.

• 5 / 5 1

  

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  Very satisfied. Don’t love all the rolls in the happy sushi box but overall it was very good

  Review of 06/01/2023, following an experience of 04/01/2023 by OLIVIA B.

• 5 / 5 1

  

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  I loved everything

  Review of 06/01/2023, following an experience of 03/01/2023 by LUDMILLA L.

• 5 / 5 1

  

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  Very nice wish it could be a bit better value for money though

  Review of 04/01/2023, following an experience of 02/01/2023 by RUBY A.

• 3 / 5 1

  

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  The bowl had been sitting out and the rice was old and hard

  Review of 04/01/2023, following an experience of 02/01/2023 by LAUREN C.

• 5 / 5 1

  

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  Good

  Review of 03/01/2023, following an experience of 28/12/2022 by NATALIIA K.

• 3 / 5 1

  

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  This branch of Sushi Shop NEVER puts in all of the ingredients listed for the rolls. Two vegetables were missing from the vegetable rolls. They are the worst Sushi Shop by far.

  Review of 03/01/2023, following an experience of 31/12/2022 by CECELIA W.

• 3 / 5 1

  

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  Think pieces of veiny salmon not good at all

  Review of 03/01/2023, following an experience of 28/12/2022 by AMELIA M.

• 5 / 5 1

  

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  The shop did not have one item but phoned and offered an alternative. I had mistakenly placed the order as a collection from the shop when I wanted the food delivered. The shop was very accommodating in changing the order from collection to delivery!

  Review of 03/01/2023, following an experience of 28/12/2022 by ROSEMARY B.

• 2 / 5 1

  

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  I've ordered this many times and this was by far the most disappointing. There were 13 slices and the slices were practically transparent. Definitely below standard.

  Review of 03/01/2023, following an experience of 18/12/2022 by HELEN H.

• 5 / 5 1

  

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  Very

  Review of 03/01/2023, following an experience of 20/12/2022 by JACQUELINE K.

• 4 / 5 1

  

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  7/10

  Review of 03/01/2023, following an experience of 21/12/2022 by LISA C.

• 5 / 5 1

  

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  Always good

  Review of 03/01/2023, following an experience of 27/12/2022 by SUSAN P.

• 5 / 5 1

  

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  Great value for money. Excellent

  Review of 26/12/2022, following an experience of 14/12/2022 by MONICA C.

• 2 / 5 1

  

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  We had an incident with our delivery guy that took a picture saying he had delivered outside but actually he took the order with him back. We called the shop and we had to prove it was nothing there. 5 minutes after the driver came back with our food (probably after the shop called) and one of our items were not sealed so we didn’t eat as there was no proof it was not touched. Next time we will probably order from deliveroo versus the website

  Review of 26/12/2022, following an experience of 10/12/2022 by CRISTAL M.

• 2 / 5 1

  

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  We placed this order for delivery at 11.30 a.m. but did not receive it until 12.45 due to lack of staff at Sushi Shop. They did phone to advise us the order would be delivered 20 mins later but the delivery was a lot later than promised.

  Review of 21/12/2022, following an experience of 28/11/2022 by CAROL W.

• 5 / 5 1

  

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  Very satisfied

  Review of 21/12/2022, following an experience of 07/12/2022 by COLIN D.

• 5 / 5 1

  

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  Best sushi in town

  Review of 21/12/2022, following an experience of 05/12/2022 by MATHIEU H.

• 3 / 5 1

  

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  For the third time in a row some products were missing

  Review of 21/12/2022, following an experience of 09/12/2022 by LAURA B.

• 5 / 5 1

  

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  Great telephone order experience with Danny. Excellent sushi. Will buy again. This branch appears to be a well managed one.

  Review of 21/12/2022, following an experience of 06/12/2022 by VIVEK S.

• 4 / 5 1

  

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  Very happy

  Review of 21/12/2022, following an experience of 07/12/2022 by ANTONIO C.

• 4 / 5 1

  

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  Satisfied

  Review of 21/12/2022, following an experience of 05/12/2022 by ROBERTO G.

• 2 / 5 1

  

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  Very unsatisfied with the delivery time. I had to call to know where was my order and learnt the driver was given the wrong one! There's always issues with you, this is really annoying! The order came 45 min late and the only compensation I was given was a cheesecake that I did ask for otherwise I wouldn't have received anything. The sauces were not even correct nor the number of ginger... The sushi were good but some of them were ridiculously thin and/or small.

  Review of 20/12/2022, following an experience of 04/12/2022 by CYRIELLE L.

• 5 / 5 1

  

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  Fresh and delicious as always!

  Review of 18/12/2022, following an experience of 03/12/2022 by JENNY R.

• 5 / 5 1

  

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  Great sushi and efficient delivery

  Review of 18/12/2022, following an experience of 04/12/2022 by IAN B.

• 4 / 5 1

  

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  I also ordered edamame and it stank. The label said it was in date but it had clearly gone off. When you order raw fish and find expired items next to it it’s not ok.

  Review of 18/12/2022, following an experience of 02/12/2022 by MARIA T.

• 1 / 5 1

  

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  Overall this order was very underwhelming. Arrived an hour and a half late and the quality of sushi was poor. I would note the tuna sashimi, tuna maki and tempura prawn roll were particularly disappointing.

  Review of 18/12/2022, following an experience of 02/12/2022 by CHRIS D.

• 1 / 5 1

  

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  Not overly pleased. Order arrived 45 min late and was cold with incorrect food items sent.

  Review of 17/12/2022, following an experience of 01/12/2022 by LA VERN I.

• 5 / 5 1

  

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  Very happy with the sushi box I ordered.

  Review of 14/12/2022, following an experience of 30/11/2022 by ESTER D.

• 2 / 5 1

  

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  In the sushi box - the rice was sticky and the rolls stuck to each other The miso soup arrived sideways and half of it was split into the bag.

  Review of 14/12/2022, following an experience of 28/11/2022 by VLADIMIR M.

• 3 / 5 1

  

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  Several of the rolls arrived completely scrambled. We are recurring costumers and perceived the quality of the product in general has gone down lately

  Review of 14/12/2022, following an experience of 01/12/2022 by TOMAS M.

• 5 / 5 1

  

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  As usual excellent!

  Review of 14/12/2022, following an experience of 30/11/2022 by XAVIER B.

• 5 / 5 1

  

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  Great

  Review of 14/12/2022, following an experience of 29/11/2022 by HENRU L.

• 5 / 5 1

  

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  Quite satisfied

  Review of 06/12/2022, following an experience of 16/11/2022 by QUENTIN C. *

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• 5 / 5 1

  

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  Very satisfied

  Review of 06/12/2022, following an experience of 27/11/2022 by FLANNERY L.

• 3 / 5 1

  

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  Not satisfied. The salad wasn't in stock and we asked for making instead. This was £2 more than the salad and refused to replace even though its their mistake and we were spending £70 on the order. The order was also 30 minutes late and the miso soup had broken at the bottom so leaked everywhere.

  Review of 06/12/2022, following an experience of 25/11/2022 by KAREN H.

• 5 / 5 1

  

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  Very satisfied. Nice team in the Westbourne Heoce branch.

  Review of 06/12/2022, following an experience of 28/11/2022 by STUART S.

• 5 / 5 1

  

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  Extremely satisfied, the team at the Richmond store is amazing and they always give us a perfect service. The food is always great as well and really tasty. It will be perfect if they could have gluten free soya sauce please.

  Review of 06/12/2022, following an experience of 23/11/2022 by MARTA G.

• 3 / 5 1

  

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  Quite pricey and the quality was not great. Sushi rice was really dry, salmon was very tough. I’ve eaten here before, and the food was decent, but on this occasion not impressed.

  Review of 06/12/2022, following an experience of 25/11/2022 by SABA M.

• 5 / 5 1

  

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  Really friendly customer service and left very satisfied

  Review of 06/12/2022, following an experience of 26/11/2022 by DANIEL M.

• 5 / 5 1

  

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  Very

  Review of 06/12/2022, following an experience of 23/11/2022 by JAMMY H.

• 5 / 5 1

  

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  My favourite sushi and the staff in south ken and westbourne grove are all super friendly and lovely. Thanks

  Review of 06/12/2022, following an experience of 23/11/2022 by SYRAH B.

• 1 / 5 1

  

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  Soup x 3 unwrapped and in paper. Burst ans leaked all over food. I am a regular customer in two stores and this is a first

  Review of 06/12/2022, following an experience of 20/11/2022 by ANDREW C.

• 5 / 5 1

  

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  Excellent

  Review of 30/11/2022, following an experience of 09/11/2022 by ABBIE H. *

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• 2 / 5 1

  

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  The order took over an hour and the driver said it was delivered 5 mins before he actually arrived with the order and handed it to me

  Review of 30/11/2022, following an experience of 14/11/2022 by HARRY R. *

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• 2 / 5 1

  

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  Some items were missing in my order and the delivery took 1h15 to arrived

  Review of 30/11/2022, following an experience of 14/11/2022 by MIA T. *

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• 5 / 5 1

  

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  I keep getting these emails and I'm still giving 5 stars

  Review of 30/11/2022, following an experience of 13/11/2022 by EMILY H. *

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• 3 / 5 1

  

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  Very disappointed by the beef and chicken Yakitori On of the sushi boxes was opened …

  Review of 15/11/2022, following an experience of 13/11/2022 by LUKE A. *

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• 5 / 5 1

  

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  Delicious

  Review of 15/11/2022, following an experience of 12/11/2022 by KEVIN K. *

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• 5 / 5 1

  

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  Very tasty and very friendly stuff

  Review of 13/11/2022, following an experience of 11/11/2022 by TYLER S. *

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• 5 / 5 1

  

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  Very satisfied as every time I come in. Not only the food you eat but also great people working there too.

  Review of 12/11/2022, following an experience of 10/11/2022 by BEN C. *

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• 5 / 5 1

  

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  Extremely satisfied. Great quality food

  Review of 10/11/2022, following an experience of 08/11/2022 by ASHLEY R. *

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• 5 / 5 1

  

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  Good

  Review of 09/11/2022, following an experience of 14/04/2022 by EDEN R. *

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• 5 / 5 1

  

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  Very good customer service

  Review of 09/11/2022, following an experience of 26/07/2022 by KEELEY K. *

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• 5 / 5 1

  

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  Amazing bunch of ingredients all in one bowl

  Review of 09/11/2022, following an experience of 22/09/2022 by BECKY G. *

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• 5 / 5 1

  

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  very satisfied

  Review of 08/11/2022, following an experience of 06/11/2022 by EVELYN B. *

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• 5 / 5 1

  

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  Wonderful food and the staff is incredibly nice

  Review of 07/11/2022, following an experience of 05/11/2022 by ARTHUR F. *

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• 5 / 5 1

  

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  I love sushi shop. I’ve been a customer of your shop in Avenue Louise in Brussels when it opened years ago and continue to be a loyal customer since then. I must emphasise that the customer service in the London shops is so much better than the customer service in Avenue Louise or in Gar du Midi in Brussels where I often pass when I travel via Eurostar.

  Review of 06/11/2022, following an experience of 04/11/2022 by SHANNON B. *

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• 4 / 5 1

  

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  Poorly made sushi - falling apart. Tiny pieces. Generally an unsatisfying meal.

  Review of 06/11/2022, following an experience of 02/11/2022 by AMANDA R. *

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• 5 / 5 1

  

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  Staff welcoming, place tidy and clean. Staff went extra mile for me. Sushi well presented, packaging looked awesome. Had one Veggie Box (best vegetarian sushi never had) Chicken Gyoza and another two mixed boxes of sushi. Presentation looked great. The only thing I find a cons is the portions. (Yes, lots of sushi but quite small) But honestly, very very positive experience. 9.5 out of 10

  Review of 06/11/2022, following an experience of 30/10/2022 by JODIE R. *

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• 5 / 5 1

  

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  Amazing

  Review of 06/11/2022, following an experience of 27/10/2022 by DANIELLE B. *

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• 4 / 5 1

  

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  you should put again the tuna sushi! so small now and not so fun :(

  Review of 06/11/2022, following an experience of 26/10/2022 by MARY P. *

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• 5 / 5 1

  

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  Delighted!

  Review of 06/11/2022, following an experience of 26/10/2022 by JOE W. *

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• 5 / 5 1

  

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  It was amazing!

  Review of 06/11/2022, following an experience of 04/11/2022 by STEPHANIE R. *

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• 5 / 5 1

  

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  Amazingly! Staff were great & order was delicious.

  Review of 06/11/2022, following an experience of 21/10/2022 by DAVID C. *

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• 5 / 5 1

  

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  I was satisfied

  Review of 06/11/2022, following an experience of 25/10/2022 by WILL A. *

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• 5 / 5 1

  

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  Overall, very good. The Yellowtail has been out of stock for a while and they did call to tell me after I had ordered. Would make more sense to take it off the website, so people do not order something that is out of stoc

  Review of 06/11/2022, following an experience of 26/10/2022 by KARLIE H. *

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• 1 / 5 1

  

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  The overall ambiance in the store is one of rushed. The staff don’t appear to be very focused, constant orders coming in from apps & Deliveroo etc. No greeting, just quick query about what we wanted. Since the paper menus were removed the process of selecting menu items is clinical. There is no visual stimulation as it’s not possible to see what each item is, as before. The feeling is the business has become clinical and lost its passion for food. Much like a conveyor belt. Also the portions have decreased in size. Very sad.

  Review of 06/11/2022, following an experience of 21/10/2022 by ASHLEY H. *

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• 5 / 5 1

  

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  the workers are all very nice, and the food excelent

  Review of 06/11/2022, following an experience of 21/10/2022 by SOPHIE S. *

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• 5 / 5 1

  

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  Delicious and delivered earlier than expected. When you’re hungry, that’s essential :)

  Review of 01/11/2022, following an experience of 18/10/2022 by SOPHIE E. *

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• 5 / 5 1

  

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  I do not order from Sushi Shop as much as I would like as you only get points for pick-up and I always have delivery...

  Review of 01/11/2022, following an experience of 17/10/2022 by PETE R. *

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• 5 / 5 1

  

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  The food was delicious and fresh. I’ve ordered the Sunday box before but I think the yellowtail wasabi made me unwell

  Review of 01/11/2022, following an experience of 16/10/2022 by KARLIE T. *

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