Customer reviews for mysushishop.co.uk

Customer reviews

• 4 / 5

  

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  Very tasty and fresh

  Review of 24/12/2021, following an experience of 11/12/2021 by A A. *

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• 5 / 5

  

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  Food is always fresh and appreciate free delivery and being able to buy e ouch for one person. You are my go to sushi place.

  Review of 24/12/2021, following an experience of 11/12/2021 by A A. *

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• 2 / 5

  

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  1hour late and rude when phoned to enquire where delivery had got to

  Review of 24/12/2021, following an experience of 08/12/2021 by A A. *

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• 5 / 5

  

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  Sushishop is the best sushi maker in Richmond

  Review of 24/12/2021, following an experience of 11/12/2021 by A A. *

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• 5 / 5

  

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  Yes!

  Review of 18/12/2021, following an experience of 07/12/2021 by A A. *

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• 4 / 5

  

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  I was very disappointed with the food; the rice was dry which means that the sushi were not freshly made and that my order stayed in a refrigerated environment for too long. The rolls filled with too much cream cheese were absolutely disgusting.

  Review of 18/12/2021, following an experience of 05/12/2021 by A A. *

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• 2 / 5

  

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  The food was delicious but customer service leaves to desire... Not a welcoming smile, just an exasperated face every time... When you've had a long hard day and want to treat yourself to some luxurious items, a smile and a friendly face can go a long way... Not sure I'll come back because of that... You are made to feel like you are annoying, you need to repeat things and now I need to check my bag every time, which I never used to do, to check if the sauces, wasabi and ginger were there as on several occasions in the past they weren't there and caused a huge disappointement to the family and guests.

  Review of 18/12/2021, following an experience of 02/12/2021 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 18/12/2021, following an experience of 05/12/2021 by A A. *

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• 5 / 5

  

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  I am used to the french version, the English one tasted better

  Review of 18/12/2021, following an experience of 02/12/2021 by A A. *

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• 5 / 5

  

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  It was delicious

  Review of 03/12/2021, following an experience of 01/12/2021 by A A. *

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• 3 / 5

  

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  Hate your frustrating system it is always difficult to use which is why I rarely use it, you have lost lots of buisines from me because it is so cumbersome. food is always fantastic and everyone enjoys.

  Review of 03/12/2021, following an experience of 01/12/2021 by A A. *

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• 5 / 5

  

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  Best chefs and best staff at the front of of house of sushi shop

  Review of 02/12/2021, following an experience of 30/11/2021 by A A. *

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• 5 / 5

  

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  Great it’s a super tasty bowl of healthy food

  Review of 02/12/2021, following an experience of 30/11/2021 by A A. *

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• 3 / 5

  

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  Half of my order was missing at delivery, though the delivery person came back with the other half promptly. When ordering, there is an option for chopsticks, wasabi etc. I had asked for not chopsticks as I have too many at home and don't want to keep throwing them away as it is unnecessary waste, and I opted out of wasabi and ginger which I don't like and again otherwise throw away, yet I wad given two of each. If nobody reads it, why give the option. Prices for skewers are extremely high, and it would be nice to have mixed menus that match those at sushi restaurants in France since Sushi Shop comes from Paris. (And many of us Frenchies would like to find similar menus to those in France)

  Review of 30/11/2021, following an experience of 28/11/2021 by A A. *

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• 4 / 5

  

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  It was generally nice but the rice in the roll was not well cooked or tasty

  Review of 28/11/2021, following an experience of 26/11/2021 by A A. *

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• 5 / 5

  

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  Everything is fine just on the expensive side

  Review of 26/11/2021, following an experience of 24/11/2021 by A A. *

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• 5 / 5

  

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  The passion Salmon was VERY VERY spicy...Unusual....

  Review of 26/11/2021, following an experience of 24/11/2021 by A A. *

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• 5 / 5

  

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  Friendly and efficient staff

  Review of 26/11/2021, following an experience of 24/11/2021 by A A. *

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• 5 / 5

  

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  Extremely happy with this sushi!

  Review of 26/11/2021, following an experience of 23/11/2021 by A A. *

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• 5 / 5

  

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  all good, as expected

  Review of 25/11/2021, following an experience of 23/11/2021 by A A. *

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• 5 / 5

  

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  Pretty to very satisfied. Ordering from your website was disappoointing, because after the laborious process of choosing, my Mastercard was rejected. It has never been rejected, and is faultlessly in credit. So I had to telephone, where your representative found my name and I ran through the order with him. My Mastercard went through without problem. However, we enjoyed the meal very much.

  Review of 23/11/2021, following an experience of 21/11/2021 by A A. *

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• 5 / 5

  

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  Salmon sashimi size was smaller than last time but still very tasty 😋

  Review of 23/11/2021, following an experience of 21/11/2021 by A A. *

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• 5 / 5

  

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  The BEST sushi!!! I have tried all out there and the Sushi shop is on the top!!! Best food, great customer service! Staff are amazing!!! My fave is the Notting Hill branch. Tx to Nadir for his consistency and highest level of customer service!

  Review of 22/11/2021, following an experience of 20/11/2021 by A A. *

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• 5 / 5

  

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  The food is great and the team go the extra mile to make you happy!

  Review of 20/11/2021, following an experience of 16/11/2021 by A A. *

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• 4 / 5

  

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  Very happy

  Review of 20/11/2021, following an experience of 18/11/2021 by A A. *

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• 5 / 5

  

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  Your staff could be more friendly, much more friendly. I often find they are more preoccupied with chatting with each other than serving customers, and when they do serve, they make you feel as you’ve inconvenienced them with your presence.

  Review of 20/11/2021, following an experience of 16/11/2021 by A A. *

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• 4 / 5

  

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  Not made and presented properly for this price

  Review of 20/11/2021, following an experience of 16/11/2021 by A A. *

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• 5 / 5

  

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  Always so consistently good

  Review of 20/11/2021, following an experience of 13/11/2021 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 20/11/2021, following an experience of 12/11/2021 by A A. *

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• 5 / 5

  

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  Lovely food as always

  Review of 20/11/2021, following an experience of 12/11/2021 by A A. *

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• 3 / 5

  

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  Already submitted a complaint unfortunately, but everything arrived crushed not seeming very fresh, and some boxed were opened. The wakame salad was also all gooey and was technically “expired” by one day…

  Review of 20/11/2021, following an experience of 12/11/2021 by A A. *

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• 4 / 5

  

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  This time the quality did not match the price, I haven’t been delivered sticks and ginger with my sushi. My guest and I had to use our hands.

  Review of 20/11/2021, following an experience of 10/11/2021 by A A. *

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• 5 / 5

  

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  Excellent mix & great value

  Review of 20/11/2021, following an experience of 07/11/2021 by A A. *

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• 5 / 5

  

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  Tasty and impeccably packaged food. Everything was delicious. The ikura roll/nigiri and hamachi sashimi were very fresh and of the highest quality. We will definitely order again!

  Review of 20/11/2021, following an experience of 06/11/2021 by A A. *

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• 4 / 5

  

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  All tasted like it was leftovers from previous day

  Review of 20/11/2021, following an experience of 06/11/2021 by A A. *

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• 1 / 5

  

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  It took over an hour to arrive The poke bowl had less salmon and wasn’t the same quality as usual. I eat this dish regularly. Your website ordering process is clunky and difficult to use.

  Review of 20/11/2021, following an experience of 04/11/2021 by A A. *

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• 5 / 5

  

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  Very good products. Always a pleasure

  Review of 02/11/2021, following an experience of 31/10/2021 by A A. *

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• 5 / 5

  

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  Very interesting new recipes. Love the idea of sharing boxes.

  Review of 01/11/2021, following an experience of 30/10/2021 by A A. *

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• 5 / 5

  

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  Very

  Review of 31/10/2021, following an experience of 29/10/2021 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 31/10/2021, following an experience of 29/10/2021 by A A. *

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• 5 / 5

  

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  I like the taste but I think it is overpriced

  Review of 28/10/2021, following an experience of 26/10/2021 by A A. *

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• 5 / 5

  

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  New soy sauce is really not good, would suggest to switch back to the previous one.

  Review of 28/10/2021, following an experience of 26/10/2021 by A A. *

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• 3 / 5

  

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  While the ingredients tasted fresh and looked unusual, I was very disappointed by the delivery service: the box was wet through due to miso being spilled (it was a free addition to the poke), and the poke itself had a broken lid.

  Review of 27/10/2021, following an experience of 19/10/2021 by A A. *

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• 5 / 5

  

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  I was very happy

  Review of 27/10/2021, following an experience of 25/10/2021 by A A. *

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• 5 / 5

  

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  The classics are always consistent and tasty! The website on mobile experience was not great when amending the delivery address however... did appreciate the free birthday sushi box!

  Review of 25/10/2021, following an experience of 23/10/2021 by A A. *

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• 5 / 5

  

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  Very friendly Team! Food is amazing 🤩

  Review of 23/10/2021, following an experience of 20/10/2021 by A A. *

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• 5 / 5

  

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  very satisfied

  Review of 23/10/2021, following an experience of 21/10/2021 by A A. *

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• 5 / 5

  

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  Tasty sushi

  Review of 23/10/2021, following an experience of 20/10/2021 by A A. *

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• 5 / 5

  

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  Love sushi shop sushi’s. Really hope quality will not drop with time and remains as great as ever.

  Review of 22/10/2021, following an experience of 20/10/2021 by A A. *

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• 5 / 5

  

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  It was ready when I arrived, the person serving was really friendly and then the food was great.

  Review of 22/10/2021, following an experience of 20/10/2021 by A A. *

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• 4 / 5

  

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  This is our child’s favourite one! Good quality & portion for 10 years old!

  Review of 21/10/2021, following an experience of 19/10/2021 by A A. *

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• 4 / 5

  

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  Sorry, we are regulars and usually love your dishes but were very disappointed with the new range. I had the duck which was bland and the sardine which was also bland and contained bones. My wife found the Colour Fresh was overpowered by the sauce. We will not be ordering them again and will stick to your main menu. Corinne is a vegetarian and really misses the Indenne dish which was her favourite.

  Review of 20/10/2021, following an experience of 16/10/2021 by A A. *

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• 5 / 5

  

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  It’s soooo delicious and beautiful !

  Review of 20/10/2021, following an experience of 18/10/2021 by A A. *

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• 4 / 5

  

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  The tastes and quality overcame my expectations, and I am a SushiShop regular.

  Review of 20/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Best sushi in London

  Review of 20/10/2021, following an experience of 15/10/2021 by A A. *

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• 5 / 5

  

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  Great variety and good to have the vegetables on the side. Need to provide double the wasabi & soy sauce as standard.

  Review of 20/10/2021, following an experience of 14/10/2021 by A A. *

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• 5 / 5

  

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  I brilliant first experience. We will be back.

  Review of 20/10/2021, following an experience of 13/10/2021 by A A. *

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• 4 / 5

  

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  We did not have any ginger, when I picked up I asked if I had 3 pairs of chopsticks etc. Answer was yes yes. But when I arrived home.... No No nothing there !! Worst of all the "sweet" nutella Avocado roll was between the other two, in the SAME box !! Nutella had run out onto the "fish" makis... Bad bad, should ahve a special, separate container.

  Review of 20/10/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  My go to Wednesday lunch.

  Review of 20/10/2021, following an experience of 13/10/2021 by A A. *

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• 5 / 5

  

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  It was lovely. Could have been spicier

  Review of 20/10/2021, following an experience of 14/10/2021 by A A. *

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• 4 / 5

  

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  Beef tataki - dressing was good. Beef was so chewy it was virtually impossible to swallow :( left a mini heap of chewed beef behind. Ew.

  Review of 20/10/2021, following an experience of 07/10/2021 by A A. *

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• 5 / 5

  

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  The only thing is that beef cheese yakitoki was cold.

  Review of 20/10/2021, following an experience of 08/10/2021 by A A. *

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• 5 / 5

  

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  11ggggg

  Review of 20/10/2021, following an experience of 06/10/2021 by A A. *

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• 2 / 5

  

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  Not satisfied. huge delay on delivery. My food was ready and waiting for a driver to pick it up outside the fridge for so long which is dangerous

  Review of 20/10/2021, following an experience of 04/10/2021 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 19/10/2021, following an experience of 01/10/2021 by A A. *

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• 5 / 5

  

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  I am always satisfied when I visit your shop, which I have done many times for years.

  Review of 19/10/2021, following an experience of 04/10/2021 by A A. *

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• 2 / 5

  

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  The food was great but the service was terrible. I pre ordered my food 6 hours before collection, however the order had not been started when I arrived to collect. At no point did front of staff apologies for this, in fact they just shrugged and pointed to chefs when I complained. I had to wait 25 minutes for my order. At one point front services said to the chefs to be quicker ‘as he doesn’t look very happy’. I wasn’t. I’d understand if the shop was busy causing the delay but it was completely empty when I arrived at the allotted time to collect. I will not be visiting this store ever again. This is such a shame as the food was excellent

  Review of 19/10/2021, following an experience of 01/10/2021 by A A. *

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• 2 / 5

  

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  I've always liked the chef special sushi boxes and was looking forward to try this one as well. But it was really underwhelming, the flavours were quite strange and did not balance well. There wasn't a single item in the box that I would like to reorder again. The beef was particularly bad: it was too raw and unchewable, I had to spit it out.

  Review of 19/10/2021, following an experience of 02/10/2021 by A A. *

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• 2 / 5

  

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  Service quality is getting worse: I ordered 2 beef/cheese yakitori and was given one beef and one chicken Tsukune instead. Beef was missing the Teriaki sauce and the tsukune was completely dry and tastless. Pacific roll: 2 pieces where correct the other 4 were normal salmon/avocado roll. It’s only 50p difference but still that should not happen. The big salmon sashimi: some slices were thin some where medium. I would expect for that price that they are all medium size.

  Review of 18/10/2021, following an experience of 24/09/2021 by A A. *

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• 5 / 5

  

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  Fantastic food. Will definitley order again from here.

  Review of 12/10/2021, following an experience of 30/09/2021 by A A. *

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• 2 / 5

  

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  I had to pay twice £27 to receive this boxe

  Review of 12/10/2021, following an experience of 26/09/2021 by A A. *

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• 5 / 5

  

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  Amazing! Always reliable and never disappoint! So glad to have a sushi shop near us!

  Review of 12/10/2021, following an experience of 28/09/2021 by A A. *

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• 5 / 5

  

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  Delicious!

  Review of 12/10/2021, following an experience of 29/09/2021 by A A. *

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• 5 / 5

  

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  I am very satisfied

  Review of 28/09/2021, following an experience of 25/09/2021 by A A. *

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• 3 / 5

  

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  There was a mistake in my order. Then I waited in the shop more then 30 min to get what I actually ordered.

  Review of 26/09/2021, following an experience of 24/09/2021 by A A. *

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• 5 / 5

  

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  Very good quality and price, would like to have an avocado free version one day

  Review of 24/09/2021, following an experience of 22/09/2021 by A A. *

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• 5 / 5

  

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  Evelina from the shop in Hampstead is adorable and did a brilliant costumer service!!

  Review of 24/09/2021, following an experience of 22/09/2021 by A A. *

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• 5 / 5

  

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  Very good food

  Review of 24/09/2021, following an experience of 22/09/2021 by A A. *

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• 5 / 5

  

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  Good quality sushi. Excellent service

  Review of 24/09/2021, following an experience of 19/09/2021 by A A. *

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• 5 / 5

  

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  Very satisfied

  Review of 24/09/2021, following an experience of 08/09/2021 by A A. *

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• 5 / 5

  

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  The BEST sushi in London. Period! Just amazing.

  Review of 24/09/2021, following an experience of 09/09/2021 by A A. *

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• 1 / 5

  

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  I failed to order. Online store is broken, please fix.

  Review of 24/09/2021, following an experience of 08/09/2021 by A A. *

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• 4 / 5

  

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  Very good

  Review of 24/09/2021, following an experience of 09/09/2021 by A A. *

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• 4 / 5

  

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  The online was very quick and efficient. Quality of sushi was lower than expected

  Review of 06/09/2021, following an experience of 04/09/2021 by A A. *

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• 5 / 5

  

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  Very friendly staff!

  Review of 03/09/2021, following an experience of 01/09/2021 by A A. *

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• 4 / 5

  

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  I am satisfied with the food etc. But you should fix the app because when we pay, we are redirected to a certain number of pages (security bank systems) and then back on the app but there is no confirmation of payment whatsoever which is worrying because unless we go back to the home page of the app (meaning pressing "back" on payments and order pages), we don't know if the order went through...

  Review of 01/09/2021, following an experience of 30/08/2021 by A A. *

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• 5 / 5

  

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  Extremely satisfied. They could include a little bit more soy sauce/teriyaki as 1 is surely not enough and a bit stingy. Apart from this, I am very happy.

  Review of 29/08/2021, following an experience of 13/08/2021 by A A. *

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• 5 / 5

  

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  Very satisafied with the freshness of the salmon

  Review of 25/08/2021, following an experience of 23/08/2021 by A A. *

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• 5 / 5

  

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  The food is amazing! The quality is very good every time

  Review of 20/08/2021, following an experience of 18/08/2021 by A A. *

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• 2 / 5

  

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  I sent an email to Sushishop given I was extremely disappointed about the Sashimi (16£ for 15 very very small slices that are nowhere comparable to other sashimi I got in other places). I was ordering to sushishop once a week, but will order somwhere else given they didn't even respond to my complaint (order number 10495569)

  Review of 18/08/2021, following an experience of 31/07/2021 by A A. *

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• 5 / 5

  

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  All great!

  Review of 18/08/2021, following an experience of 07/08/2021 by A A. *

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• 5 / 5

  

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  General ease and waiting time.

  Review of 29/07/2021, following an experience of 27/07/2021 by A A. *

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• 5 / 5

  

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  Food is good and delivery time as well

  Review of 27/07/2021, following an experience of 25/07/2021 by A A. *

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• 5 / 5

  

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  it is always great!

  Review of 22/07/2021, following an experience of 20/07/2021 by A A. *

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• 5 / 5

  

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  The service is excellent! Staffs are polite and friendly.

  Review of 11/07/2021, following an experience of 09/07/2021 by A A. *

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• 4 / 5

  

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  Delicious but very expensive given the meals are much smaller than they look. £35 minimum for delivery is also crazy.

  Review of 05/07/2021, following an experience of 03/07/2021 by A A. *

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• 5 / 5

  

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  I'm very satisfy by sushishop, although sometimes there is some stuffs missing and nobody reply when I'm contacting them, I generally love sushishop!

  Review of 01/07/2021, following an experience of 29/06/2021 by A A. *

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• 5 / 5

  

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  amazing fresh food! fantastic flavors

  Review of 30/06/2021, following an experience of 28/06/2021 by A A. *

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• 5 / 5

  

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  Great service as usual

  Review of 24/06/2021, following an experience of 22/06/2021 by A A. *

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• 3 / 5

  

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  Did receive the items I ordered 2 mistakes in my order...

  Review of 19/06/2021, following an experience of 17/06/2021 by A A. *

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