Customer reviews for odlo.com

Customer reviews

• 5 / 5

  

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  Excellent service, excellent products.

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 5 / 5

  

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  The whole process of purchasing my base layer top was straightforward, from ordering online through to tracking of the order and its delivery on schedule.

  Review of 17/03/2021, following an experience of 09/02/2021 by A A. *

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• 2 / 5

  

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  I ordered a thermal trouser size xs. Total costs were €56,95. Unfortunately too big. Costs of return were € 9,30. That’s 16,5% of the value. That is a too much. Should be subsidized by Odlo. Costs of return for free or € 3,95 as other companies do

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 4 / 5

  

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  The minimum order value is 34.90 EURO. It should be possible to buy an item without minimum order value. In my case I bought two hats just to reach the required minimum order value.

  Review of 17/03/2021, following an experience of 15/02/2021 by A A. *

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• 5 / 5

  

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  Fast shipping, top pricing.

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 5 / 5

  

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  sehr schnelle Lieferung

  Review of 17/03/2021, following an experience of 15/02/2021 by A A. *

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• 5 / 5

  

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  Items ship from Europe to UK, so there is a few days delay but we weren't in a hurry so that was fine. All the items met expectations and were excellent. One return (ordered for choice) was easy to process and used a UK returns address

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 4 / 5

  

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  Good quality and quick delivery

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 5 / 5

  

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  sito semplice, spedizione veloce. Ottimo il modulo di restituzione già precompilato inserito nella spedizione.

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 1 / 5

  

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  Sending back material and refund is not as it should be. Unprofesional helpdesk. Never again!!!!!!!!!

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 2 / 5

  

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  The package arrived very fast, customer care are a little bit slow, but the product is not what it's written in a description (it should be windproof, but it's not).

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 5 / 5

  

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  Great quality clothing

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 1 / 5

  

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  Ive not received my order now about 3 weeks old so would be very difficult to give you an answer

  Review of 17/03/2021, following an experience of 14/02/2021 by A A. *

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• 4 / 5

  

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  Okidoki

  Review of 16/03/2021, following an experience of 14/02/2021 by A A. *

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• 5 / 5

  

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  perfect!

  Review of 16/03/2021, following an experience of 13/02/2021 by A A. *

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• 4 / 5

  

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  Good hacker. Please write me in Italian languace. Thank tuo.

  Review of 16/03/2021, following an experience of 11/02/2021 by A A. *

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• 3 / 5

  

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  The order took longer than expected, to arrive. Also, the men's top was too small and did not reflect the size guide, when ordering. I have this ready to return, but understand that I need to place a new order to replace, which I assume includes packaging again, as well as the cost to return. The ladies top was great and no problems with this item.

  Review of 16/03/2021, following an experience of 12/02/2021 by A A. *

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• 4 / 5

  

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  Marca de calidad

  Review of 16/03/2021, following an experience of 12/02/2021 by A A. *

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• 1 / 5

  

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  Awful delivery service - v v bad organised

  Review of 16/03/2021, following an experience of 13/02/2021 by A A. *

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• 5 / 5

  

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  Great products, all arrived safely and on time.

  Review of 16/03/2021, following an experience of 13/02/2021 by A A. *

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• 5 / 5

  

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  Very satisfied with my order and the swift refund of a previous order.

  Review of 14/03/2021, following an experience of 12/02/2021 by A A. *

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• 5 / 5

  

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  Great service. I will repeat

  Review of 14/03/2021, following an experience of 12/02/2021 by A A. *

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• 5 / 5

  

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  All great products

  Review of 14/03/2021, following an experience of 13/02/2021 by A A. *

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• 5 / 5

  

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  Perfect

  Review of 14/03/2021, following an experience of 13/02/2021 by A A. *

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• 5 / 5

  

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  Excellent very happy

  Review of 14/03/2021, following an experience of 12/02/2021 by A A. *

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• 5 / 5

  

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  Good delivery

  Review of 14/03/2021, following an experience of 11/02/2021 by A A. *

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• 5 / 5

  

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  Quick shipping, good quality. Happy with my order.

  Review of 14/03/2021, following an experience of 13/02/2021 by A A. *

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• 5 / 5

  

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  Easy buying, but you should start to indicate weight or dimensions of your products

  Review of 14/03/2021, following an experience of 12/02/2021 by A A. *

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• 5 / 5

  

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  Great fit and quality.

  Review of 14/03/2021, following an experience of 11/02/2021 by A A. *

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• 5 / 5

  

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  super

  Review of 14/03/2021, following an experience of 11/02/2021 by A A. *

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• 3 / 5

  

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  The clothes are perfect, but the company used for delivery (UPS) has never delivered. I just kept on getting messages every day that they have attempted the delivery but noone was at home, when I am at home all the time. Additionally, it was not possible to deliver to pick up point because of how Odlo filled in the sending document. So wasting a lot of time and calling UPS every day was not fun. I ordered other stuff att Löffner instead, they use Belgian post.

  Review of 14/03/2021, following an experience of 11/02/2021 by A A. *

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• 4 / 5

  

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  V. Eficcient. Not every size in stock

  Review of 14/03/2021, following an experience of 11/02/2021 by A A. *

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• 5 / 5

  

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  Very good quality

  Review of 14/03/2021, following an experience of 11/02/2021 by A A. *

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• 5 / 5

  

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  Site bem estruturado, fácil de navegar e simples no check out.

  Review of 12/03/2021, following an experience of 10/02/2021 by A A. *

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• 4 / 5

  

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  Ottimo sito

  Review of 12/03/2021, following an experience of 10/02/2021 by A A. *

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• 1 / 5

  

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  Sent to wrong delivery address, absolutely not feedack from customer support, horrible experience, sorry

  Review of 12/03/2021, following an experience of 10/02/2021 by A A. *

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• 3 / 5

  

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  Good product but delivery was rather slow and was rescheduled twice.

  Review of 11/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Molto puntuale

  Review of 10/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Great website, easy to navigate

  Review of 10/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Great service and excellent products which work very well and last for ages despite many washes

  Review of 10/03/2021, following an experience of 10/01/2021 by A A. *

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• 2 / 5

  

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  Buongiorno, purtroppo la mia esperienza non è stata positiva , ho trovato il completo troppo grande . Avrei voluto cambiarlo con una taglia più piccola ma il sito prevede solo la restituzione a proprie spese....ho speso 25 euro!!! Per la restituzione.. Non acquisterò più prodotti odlo via internet, peccato perché penso siano di buona qualità.

  Review of 10/03/2021, following an experience of 31/01/2021 by A A. *

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• 5 / 5

  

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  Perfect!

  Review of 10/03/2021, following an experience of 09/02/2021 by A A. *

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• 5 / 5

  

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  Odlo quality is excellent. Earlier orders during the holidays were impressively fast. I did have a couple of order issues but they were resolved. The issues were no doubt related to limited staff during Covid-18 and a UPS weather occurrence in Kentucky.

  Review of 10/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Great product - delivered on time and as expected - many thanks

  Review of 10/03/2021, following an experience of 08/02/2021 by A A. *

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• 2 / 5

  

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  I need customer service support, No one call me back to help me with me request gor refund. And I still need help.

  Review of 10/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  15 days to receive my order. My profile is complete including my address. Although of that, ODLO was unresponsive to my email when I complained of lag.

  Review of 09/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Very good experience with ODLO!

  Review of 09/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Lieferung und Rückabwicklung, da die Hose leider zu groß war, waren top! So schnell und unproblematisch habe ich das noch nie erlebt!

  Review of 09/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Excellent product

  Review of 09/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  on time

  Review of 09/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Very good service

  Review of 09/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Convenient site. Fast delivery. No problem.

  Review of 09/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  1111

  Review of 09/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  I have purchased from Spain on several occasions and the experience has always been very positive: quality products at very reasonable prices and very fast shipping.

  Review of 09/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Not applicable

  Review of 09/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Fast shipping

  Review of 09/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Sito perfetto, navigazione semplice. Spedizione veloce e confezionamento ottimo

  Review of 09/03/2021, following an experience of 07/02/2021 by A A. *

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• 5 / 5

  

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  Quick and easy ordering process.

  Review of 09/03/2021, following an experience of 08/02/2021 by A A. *

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• 5 / 5

  

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  Oslo is great. The products are great for exercising and warmth. And even stylish.

  Review of 09/03/2021, following an experience of 08/02/2021 by A A. *

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• 1 / 5

  

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  Ridiculous that you have to pay for returning goods. 13 euro. Not in line with other companies. If yo don’t like the product, it should be free.

  Review of 09/03/2021, following an experience of 06/02/2021 by A A. *

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• 5 / 5

  

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  ottimo

  Review of 09/03/2021, following an experience of 06/02/2021 by A A. *

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• 2 / 5

  

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  Website niet op orde. Product bleek achteraf niet leverbaar. Bij nieuwe bestelling, huisnr niet toegevoegd. Geen melding gekregen dat het adres niet compleet was. Na mailcontact gevolgd door telefonisch en nog een keer mailcontact geprobeerd dit te fixen, maar na bijna 2 weken wachten nog geen gewenste reactie. Geld is wel snel teruggestort

  Review of 05/03/2021, following an experience of 03/02/2021 by A A. *

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• 5 / 5

  

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  Fast delivery, as always.

  Review of 05/03/2021, following an experience of 05/02/2021 by A A. *

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• 5 / 5

  

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  Nice customer experience.

  Review of 05/03/2021, following an experience of 06/02/2021 by A A. *

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• 5 / 5

  

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  Shipment arrived on schedule

  Review of 05/03/2021, following an experience of 05/02/2021 by A A. *

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• 5 / 5

  

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  Extremely easy and fast delivery

  Review of 05/03/2021, following an experience of 04/02/2021 by A A. *

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• 5 / 5

  

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  Uitmunten service en heel snel gestuurd ,trouwens top kwaliteit materiel

  Review of 05/03/2021, following an experience of 06/02/2021 by A A. *

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• 4 / 5

  

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  efficient and fast delivery. smooth payments

  Review of 05/03/2021, following an experience of 04/02/2021 by A A. *

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• 5 / 5

  

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  good and quick service

  Review of 05/03/2021, following an experience of 06/02/2021 by A A. *

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• 1 / 5

  

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  poor quality neck warmer does not protect from the cold but only as a protection against droplets ... the package arrived broken ... there are better products on the market such as UYN MICO etc.

  Review of 05/03/2021, following an experience of 03/02/2021 by A A. *

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• 1 / 5

  

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  Slechtste klachtafhandeling ooit! Odlo kan de verkoop van de producten beter overlaten aan sportwinkels want van retail en met name klachtafhandeling hebben ze geen kaas gegeten. Na een storing in hun systeem waardoor wel het bedrag was afgeschreven ontving ik geen bevestiging. Na contact kreeg ik telefonisch en per mail het advies om opnieuw te bestellen. Aldus gedaan. Krijg ik een week later 2(!) x dezelfde bestelling geleverd. Toen begon het gedonder. Hoe krijg ik het pakket retour en mijn geld terug? Daar ben ik 4 weken mee bezig geweest. Men kent geen retourlabel dus regel het zelf maar. De klantenservice vertelt je steeds wat anders en ook per mail word je niet geholpen. Uiteindelijk de verzendkosten zelf maar voorgeschoten (€ 15 maar Duitsland!) en wacht nu nog op de beloofde terugstorting daarvan. Wat een k** bedrijf. NOOIT MEER

  Review of 05/03/2021, following an experience of 16/01/2021 by A A. *

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• 3 / 5

  

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  The website layout is good but customer service could be better. When I wrote to say that I had been trying to buy the Medium Sports bra for 6 months but they only had size XS, the reply was that if it isn’t on the website then they don’t have it. That was 6 months ago and I was really looking for a reason as to why it was only in one size and if the style had been discontinued.

  Review of 05/03/2021, following an experience of 01/02/2021 by A A. *

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• 5 / 5

  

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  Odlo works fine

  Review of 04/03/2021, following an experience of 31/01/2021 by A A. *

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• 4 / 5

  

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  UPS apparently didn't have my contact number and after 2 failed attempts to deliver your products (without any notification), they almost sent them back if I wouldn't go checking what is going on.

  Review of 04/03/2021, following an experience of 31/01/2021 by A A. *

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• 4 / 5

  

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  Odlo site is overzichtelijk en de levering verliep ok.

  Review of 04/03/2021, following an experience of 02/02/2021 by A A. *

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• 5 / 5

  

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  Xxxx

  Review of 04/03/2021, following an experience of 02/02/2021 by A A. *

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• 5 / 5

  

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  Great fit, comfortabel and functional

  Review of 04/03/2021, following an experience of 31/01/2021 by A A. *

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• 5 / 5

  

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  Makkelijk te gebruiken site, word je Odlo fan van.

  Review of 04/03/2021, following an experience of 02/02/2021 by A A. *

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• 5 / 5

  

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  I found the Odlo website easy to use in reviewing and selecting my products. My order was received very fast.

  Review of 04/03/2021, following an experience of 01/02/2021 by A A. *

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• 5 / 5

  

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  Easy to order en fast delivery

  Review of 04/03/2021, following an experience of 03/02/2021 by A A. *

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• 5 / 5

  

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  Very good. Clear site, easy to navigate.

  Review of 04/03/2021, following an experience of 01/02/2021 by A A. *

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• 2 / 5

  

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  vry dissatisfied regarding delivery delivery, no notice that the shipment had arrived, and therefore returned to ODLO. IT took more than 3 weeks before I got information about the shipment.

  Review of 04/03/2021, following an experience of 17/01/2021 by A A. *

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• 3 / 5

  

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  Slow in answering e-mails, no convenient return option from LV

  Review of 04/03/2021, following an experience of 31/01/2021 by A A. *

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• 2 / 5

  

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  The tracking number provided was invalid. After several emails to customer service I never received feedback about what was the issue and when I was expected to receive my order. In the meantime, after 2,5 weeks, the package arrived...

  Review of 04/03/2021, following an experience of 31/01/2021 by A A. *

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• 4 / 5

  

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  Odlo has been around for a long time. And with reason. 👍🏻

  Review of 01/03/2021, following an experience of 30/01/2021 by A A. *

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• 5 / 5

  

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  Ik had mijn oude Odlo-setje inmiddels 8 jaar; Gebruik het met pelgrimeren. Ma 8000 km lopen neuwe gekocht. Draagt wéér fantastisch!!

  Review of 01/03/2021, following an experience of 31/01/2021 by A A. *

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• 5 / 5

  

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  super

  Review of 01/03/2021, following an experience of 30/01/2021 by A A. *

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• 5 / 5

  

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  All perfect

  Review of 01/03/2021, following an experience of 31/01/2021 by A A. *

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• 4 / 5

  

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  Delayed due to Brexit, after having to re order, again because of Brexit, but then given discount. Goods first class!

  Review of 01/03/2021, following an experience of 15/01/2021 by A A. *

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• 3 / 5

  

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  Website good, choice is good. Not very friendly return policy, I am from Latvia. Service is so, so. E-mails are being answered in 3 days. And on phone I was not asked where I am from, I was simply informed that return is easy and free of charge. But it is not. Products are very good, I love them, it is just that I have 5 themo baselayers :) in different sizes to get really the ones that fit and are the ones I have used before.

  Review of 01/03/2021, following an experience of 28/01/2021 by A A. *

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• 5 / 5

  

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  very fast and punctual

  Review of 01/03/2021, following an experience of 01/02/2021 by A A. *

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• 5 / 5

  

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  everything was very smooth, easy to order, good order status feedback, fast delivery, no issues at all. Excellent.

  Review of 01/03/2021, following an experience of 31/01/2021 by A A. *

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• 5 / 5

  

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  all good

  Review of 01/03/2021, following an experience of 01/02/2021 by A A. *

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• 2 / 5

  

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  I didn’t get a email with the ordernumber etc. And also no paper in the box. When I called to ask how I should return the trousers, They couldn’t found my name, email, address.. I was lucky that I made screenshot when I ordered the Odlo trouser. That way they found my order.

  Review of 01/03/2021, following an experience of 30/01/2021 by A A. *

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• 4 / 5

  

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  The order processing was a little slow

  Review of 01/03/2021, following an experience of 31/01/2021 by A A. *

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• 5 / 5

  

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  Levertje is snel en geld retourneren is ook snel. Goede service

  Review of 01/03/2021, following an experience of 26/01/2021 by A A. *

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• 4 / 5

  

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  This was my third attempt at purchasing these goods after problems with my first two orders. As this order was placed post-Brexit, there was a delay in the delivery. However, the goods arrived 3.5 weeks after I placed the order, which was not too bad all things considered. UPS even managed to deliver the order to my address this time! Huge relief to have finally received my 2020 Christmas present even if I had to wait until February 2021. Really love the new base layer that I ordered. It’s lived up to my expectations and was definitely worth waiting for!

  Review of 28/02/2021, following an experience of 14/01/2021 by A A. *

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• 5 / 5

  

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  Very nice website, easy to filter between styles and products. Enough information on function as well, very happy in general.

  Review of 25/02/2021, following an experience of 29/01/2021 by A A. *

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• 5 / 5

  

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  Easy to order, good product, fast delivery

  Review of 25/02/2021, following an experience of 27/01/2021 by A A. *

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• 5 / 5

  

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  excellent products and a lot of bargains

  Review of 25/02/2021, following an experience of 28/01/2021 by A A. *

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