Customer reviews for odlo.com

4.1 / 5

Calculated from 261 reviews obtained over the last 12 months

4820 reviews since 27/03/2018

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Odlo products are loved for their quality and lightweight comfort, with a user-friendly site helping customers find what they need easily.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information odlo.com

  • Company

    Odlo Trading AG

  • Description

    Engineers of active layers since 1946. We are always one step ahead. By creating highly innovative products, we are the brand of choice for active individuals.

  • Address

    Bosch 47 CH 6331 Hunenberg

  • Website

    https://odlo.com/uk/

  • Category

    Sports

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icon sparkle Review Summary

Odlo products are loved for their quality and lightweight comfort, with a user-friendly site helping customers find what they need easily.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Finding has improved since goods in sale show also in the appropriate menu section. Pictures are excellent and product descriptions too.

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  • 5 / 5
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    Soddisfatto

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  • 5 / 5
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    Friendly UX, eccellente descritti in of all items, delivery on time. 👏🏻👏🏻👏🏻

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  • 3 / 5
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    La navegación por la web es adecuada y el proceso de pedido es bastante intuitivo

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  • 4 / 5
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    Recommended

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  • 5 / 5
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    Great products

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  • 5 / 5
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    Excellent service, quick delivery.

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  • 5 / 5
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    Semplice da usare

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  • 4 / 5
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    Very good. Great service. Had difficulty tracking the parcel but I think was a Ups issue. Would it be possible, if item was a present, to have the option of not including invoice in parcel? I received invoice via email, which was perfect. Many thanks for a great service. 👍

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  • 5 / 5
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    Like always, Odlo doesn't dissapoint! Many thanks for a great product that was also delivered in timely maner.

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  • 5 / 5
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    I appreciate quick and free delivery and the information provided.

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  • 5 / 5
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    Yes, I do

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  • 5 / 5
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    Serietà e professionalità.

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  • 5 / 5
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    fast, kind

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  • 5 / 5
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    first time ordered. Reliable service ...

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  • 4 / 5
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    Beautiful and very good quality sports clothes, rapid delivery, a great shopping experience!

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  • 5 / 5
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    Excelente gear

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  • 5 / 5
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    excellent

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  • 5 / 5
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    Wery Good

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  • 5 / 5
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    Quick and good delivery

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  • 5 / 5
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    Everything about this purchase was outstanding. Amazingly fast delivery to the US from Germany (less than a week)! Quality is the best. I've been an outdoor/activewear enthusiast for decades and all purchases (socks, sport bra, and baselayer) have already been washed and worn! Will definitely purchase from Odlo again.

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  • 1 / 5
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    Crap delivery They are asking for a review and I haven’t even received the goods. Just about sums up how crap they are

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  • 5 / 5
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    fast and accurate delivery.

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  • 5 / 5
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    Отлично

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  • 5 / 5
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    SITO CHIARO - CONSEGNA PUNTUALE - PRODOTTO OTTIMO

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  • 1 / 5
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    Extremely annoying to be asked for feedback on an item you have not actually received and is significantly late. Ordered 7 January, now 23 January. Appalling service!

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  • 5 / 5
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    quick delivery - would recommend

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  • 5 / 5
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    Perfekt.

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  • 5 / 5
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    Very well

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  • 5 / 5
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    Good

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  • 3 / 5
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    omschrijving gender kan een stuk beter.

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  • 5 / 5
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    Ottimo prodotto, comoda maglia calda con una bella linea, peccato solo si un po' cara....

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  • 4 / 5
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    delivery could perhaps be faster..poop00

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  • 2 / 5
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    The service I received could have been better. I received an email acknowledging my order and then nothing. So after about 2 weeks I emailed Odlo to ask what was happening about the order. Several days later I got a reply stating that the order had been cancelled as the requested items were no longer in stock. No apology and poor communication with its customers means that I can only given Odlo 2 🌟

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  • 1 / 5
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    Really poor communication - I have recieved contradictory information from the company with regards to my order. I placed the order at the end of December, and was informed there were shipping delays due to Brexit (okay, no problem, I can wait) but after several weeks the charge was still pending on my account. I emailed to enquire. I then received and automated email saying my order was cancelled, but I could re-order with a 10% discount (which I did not do, as I had had a greater discount from strava which they did not re-offer me). 4 days later I finally received a response to my enquiry saying that my order was being processed still. I replied to say, hang on a minute, my order was cancelled according to this automated email. They responded again, ignoring my email and telling me that my order was delayed because of brexit and no orders were being taken to the UK. I have asked them to cancel my order, which they may or may not have already done. Terrible communication, terrible customer service, will not purchase with Odlo again. For comparison, I placed an order from Salomon at the same time, and despite warnings of delays due to Brexit as well, I was regularly updated and my order arrived yesterday.

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  • 1 / 5
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    Not received my order yet. Placed ages ago with no communication at all!! V poor!

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  • 3 / 5
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    The tracking number I first received was wrong, then the customer service gave me another UPS tracking number, but in the end it turns out the correct delivery company was FEDEX. Fortunately after 3 weeks I still got my order, and the product are good; the tracking system not so much.

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  • 4 / 5
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    Fast and clear order proces. The retour proces is also good. Not to forget the good quality of the products

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  • 5 / 5
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    Great quality! Planning to order more!

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  • 2 / 5
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    Delivery on the right spot but not in my name. So it was refused and send back.

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  • 5 / 5
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    Perfect

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  • 5 / 5
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    Excellent,top product for cross country,material,design.

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  • 5 / 5
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    Perfect

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  • 2 / 5
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    Ho comprato due maglie con la mia solita misura XL, una è larga e l’altra va bene, però le spese di reso sono a mio carico, così come per i pantaloni che non sono risultati della misura giusta pur avendo ordinato il numero che porto di solito. Non sono stato attento e ho scoperto dopo che la politica di reso è praticamente tutta a carico del consumatore.

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  • 5 / 5
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    Just love the clothe from Odlo. It is a fixed running companion on the road

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  • 5 / 5
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    Nice !

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  • 5 / 5
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    Very good offering, but every time I had problem with delivery from UPC. They are delivery with any information about time of delivery.

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  • 1 / 5
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    Acquisto fatto il 14/12 e consegnato il 4/01. E’’ comprensibile qualche giorno di ritardo nel periodo natalizio, ma così è troppo. Nessun acquisto on-line di altri prodotti è stato consegnato così tardi. Non approvo inoltre il costo del reso a spese del cliente.

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  • 5 / 5
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    Fantastic, I strongly recommend!

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  • 5 / 5
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    My order came rather quick and my order was in perfect condition.

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  • 5 / 5
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    Great service, have never had a problem concerning quality or delivery

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  • 5 / 5
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    Excellent

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  • 5 / 5
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    Excellent

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  • 5 / 5
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    Great service and lovely products, as always.

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  • 5 / 5
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    Quick

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  • 1 / 5
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    Love the products but this one went completely awry. I accept the order was made during Brexit/Coronavirus days, but the level of communication was very poor. The order wasn't despatched before Christmas. The only reason I found out was a small note on the website itself - no direct communication. A decision by ODLO was made to not send the jacket - by this time it was also out of stock, although it wasn't when I ordered it - and clearly used my order to fulfil another. I received some confusing emails in the New Year including one to say I would be refunded in German. (Yes I can cope with a message in German, but that's not customer friendly) So OK, I didn't get the Christmas present, I didn't get an offer of a replacement, my jacket that was ready to be despatched was used to fulfil someone else's order, and I received no apology, no offer of an alternative or anything by way of recompense. Pretty poor. I have a number of ODLO products and will probably buy more. Its just probably better to buy them at my local stockist Michael

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  • 2 / 5
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    Since being advised on 31st December that the order was being processed, i have never received an update. I need to know when the order will arrive please.

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  • 5 / 5
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    Good! Everything arrived at once and in time.

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  • 4 / 5
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    at the beginning i applied for a special offer (10% discount on first order) but i have never received coupon and email with discount. Very good packaging and Good tracking by your delivery company. Compared to other web site the shipping was slow. It not easy to understand from your web site the tipe pile you are ordering and not always its possible to filter when it for warm or very warm or

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  • 1 / 5
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    the order doesn't arrived yet! the customer care dosen't support me whit the shippig of the order. the service is not accettable for brand as odlo

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  • 1 / 5
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    This my second attempt at ordering a base layer and headband from Odlo. I needed to reorder these items because UPS delivered my original order to another address resulting in the goods being returned to Odlo. Odlo Customer Service told me that I’d need to reorder the goods if I still wanted them. Two weeks after I placed this second order, I received an email from Odlo cancelling my second order essentially because they hadn’t got their act together for Brexit. I was ask to reorder the goods (again!!!). Three hours after I placed my THIRD(!!!) order for the products, I received a targeted marketing email from Odlo with images of the two products saying “ YOU'VE GOT GREAT TASTE. We noticed you have been checking out our products lately, are you still thinking about it?”. Honestly, what a cheek! I’ve been thinking about it quite a bit since I placed the first order in early December. Odlo are red hot on marketing and soliciting customer reviews (this is my second review for these purchases), but they are being badly let down by gross incompetence on the fulfilment side of things. I can only hope that this will be a case of third time lucky!

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  • 5 / 5
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    PERFECTION !!

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  • 4 / 5
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    Quick delivery but no notification in advance

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  • 2 / 5
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    Odlo has serious inventory control problems. I tried twice to order something that was ”in stock”. Both times I was told articles not available.

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  • 5 / 5
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    1) The produkt is "The Best". 2) It is easy to use odlo-homepage 3) The delevery is always on time

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  • 1 / 5
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    On 29 of December I sent an order to Odlo. I received confirmation of order. Reservation of money for the order appeared on my credit card. I do not know why, but after one week reservation of money disappeared... Ofcourse I did not receive my order. Some days after I contacted with Odlo and asked what happened with my order. They told me, that did not receive money and canceled my order... They suggested to repeat an order... Sorry Odlo, I lost interest already...

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  • 5 / 5
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    Great to be able to return items without hassle. Nice selection of stuff.

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  • 5 / 5
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    Everything OK

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  • 4 / 5
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    pls make recommendations how to set up the different products to an optimum fit e.g. a run in a cold day (-3°C to 5°C)

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  • 5 / 5
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    Delivery was ahead of the planned schedule. Everything was perfect and got a message a few day before delivery that one item was not available. Advanced payment was adjusted in one day. I'm using the new items already a few time in cold weather and I'm satisfied really with the quality of the sports items I bought. Will definitely order more items in coming months.

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  • 5 / 5
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    perfect

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  • 5 / 5
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    Tutto ok

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  • 1 / 5
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    Order didn’t arrive and all the onus was on e to try and resolve it

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  • 3 / 5
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    Shirt l/s crew neck Blackcomb evolution warm.

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  • 5 / 5
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    Good quality and delivery on time.

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  • 3 / 5
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    Website is ok for making orders. One minus is that once you have made an order and you want to add something, you have to make another order. There is no way to combine them. Also the delivery of these two orders is days apart from each other.

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  • 5 / 5
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    odlo isthe best

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  • 5 / 5
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    This time it was ok, no stock issues

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  • 4 / 5
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    Reasonably fast service although they dont seem to process orders on weekends.

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  • 1 / 5
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    Placed my original order 5 weeks ago. Goods were dispatched promptly. Unfortunately, UPS didn’t deliver the goods to my address. Instead, they delivered them to the local UPS Access Point, who held them for a week before returning them to Odlo. Faults in the Odlo delivery notification email mean I could not view the tracking number and only found out what had happened after I emailed Customer Services three weeks after dispatch. Had not wanted to hassle them sooner as I knew that some couriers were struggling with Xmas delivery volumes. Reordered the goods a week ago and they still haven’t been dispatched. Despite five emails and one voice message to Odlo Customer Service and a call to UPS, I still don’t have my Christmas present. This is the fifth order that I’ve placed with Odlo since April and an uncharacteristically dismal experience.

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  • 4 / 5
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    Excellent customer service. They answerd mu mail within less than a day and fixed my problem wright away.

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  • 5 / 5
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    Site was easy to use and service very good overall, products delivered swiftly.

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  • 5 / 5
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    Quality gear, very gentle on the skin. Swift delivery too!

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  • 4 / 5
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    I love the concept and designs, however, the search engine and filter of the website could be improved. For example, when searching for bike pants, you also get shirts, jackets, and accessoires for cycling. I find this annoying when I'm looking for a specific item.

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  • 5 / 5
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    Completamente soddisfatto.

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  • 5 / 5
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    excellent

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  • 5 / 5
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    Perfect customer care & perfect goods

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  • 3 / 5
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    Still waiting for promised 10% discount promo code after the first purchase...

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  • 5 / 5
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    Very satisfied about the quality of the product and the customer service. Thank you Odlo.

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  • 5 / 5
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    Great brand

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  • 5 / 5
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    buona l'organizzazione. l'ordine è stato evaso nei tempi e la consegna perfetta.

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  • 4 / 5
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    hassle free ordering!

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  • 5 / 5
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    Goede en snelle levering in een zeer drukke periode (rond kerst).

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  • 4 / 5
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    superfast delivery

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  • 5 / 5
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    Didn’t receive this product before Christmas due to flight lockdowns to/from UK. Odlo advised of the possible 4 week delay, however I received it in less than 3 weeks.

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  • 5 / 5
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    All very very good

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  • 5 / 5
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    Just perfect customer service

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  • 5 / 5
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    The order was processed perfectly. Delivery was very quick.

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  • 5 / 5
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    Very accurate

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  • 3 / 5
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    Site looked good but I didn't see that the product I bought was pure polyester.

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