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Review Summary
Onepark is praised for its user-friendly website and app, making booking simple and efficient. Customers appreciate the reasonable pricing and wide selection of locations available.
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A. A.
30 May 2022
Verified reviewDespite my confirming the reservation on arrival to the car park when we were trying to leave the barrier would not react to the 'verified' ticket and it was very inconvenient to back out of the exit ramp , with other cars behind us, to show the staff again the confirmation of the payment details. The system should not behave like this.
Reply from onepark.co
Dear Michael, thank you for your comment and we are sorry to hear that you had difficulties leaving the car park. It is possible that due to a technical problem the terminal did not recognize your prepaid exit ticket. We have sent you an email in order to provide you more information. Please do not hesitate to contact us for your next booking. We are happy helping you to find a suitable car park for you.
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A. A.
30 May 2022
Verified reviewVery good
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A. A.
30 May 2022
Verified reviewI feel the instructions were not super clear at the parking spot, and the parking spot we booked was not the easiest to find. But the service was really nice, we really liked having this option, it was decently priced and worked as intended.
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A. A.
29 May 2022
Verified reviewIt was my first time and I made a mistake-went to wrong parking just near the right one. Guy on the phone told me that I have to pay for both parkings. Not nice. Also the app tracking the location - and could alert.
Reply from onepark.co
Dear Eliyahu, thank you for your comment and we are sorry to hear that you weren't able to find the car park. The instructions given on the car park page are clear enough to allow you to find them. In your email confirmation, you have a Google Maps link to help you find your way directly to the parking entrance. We have sent you an email with further information. Please do not hesitate to contact us for any further information.
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A. A.
29 May 2022
Verified reviewOK!
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A. A.
29 May 2022
Verified reviewGood, simple process !!
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A. A.
27 May 2022
Verified reviewNice and easy to use service!
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A. A.
27 May 2022
Verified reviewEasy and transparent
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A. A.
27 May 2022
Verified reviewEasy to book and pay online. Unfortunately the directions were not sufficiently clear. We parked in the wrong place. Fortunately the guard at the ticket office explained and didn’t charge us €406 for 7 days. Our car was recorded as a one-time mistake. Otherwise it was all fine. I suggest more clear instructions as to the entrance.
Reply from onepark.co
Dear client, thank you for your comment and we are sorry to hear that you couldn't find the car park. We would like to inform you that in the confirmation email you have received we indicate exact instructions how you can find the car park. Additionally we add the exact coordinates of the car park and a picture of the entrance. Please do not hesitate to contact us for any further questions.
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A. A.
27 May 2022
Verified reviewIt needed to verify my creditcard twice. One time too much.
Reply from onepark.co
Dear Tove, As part of the fight against fraud, your bank may require you to confirm your identity before validating a payment: this is the 3D Secure authentication process. This service is free, and authentication is done - depending on the bank - by SMS, email, mobile application or other means. When registering your payment card in your Onepark account, your bank may therefore require an identity verification through this 3DS process: this is an administrative registration at 0 euros. Please note that this operation does not constitute payment of the reservation. When paying for a booking, your bank may also require 3DS authentication for the amount of your booking. Please do not hesitate to contact us for any further questions.
Reply from A. A.
Okay, understod. Thank you.
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A. A.
27 May 2022
Verified reviewSite navigation and options offered were exemplary. Onepark and the provider were flexible and helpful. The parking site access and the site itself was quite a squeeze for someone not familiar with European city centers, even much more than one might expect in New York or San Francisco city centers.
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A. A.
26 May 2022
Verified reviewwhen i came in the parking sunday 15 of may, there was no place. he told me he did not a good comunication whit onepark. finely he helped me but in your business is a bad communication.
Reply from onepark.co
Dear Reinier, thank you for your comment and we are sorry to hear that you couldn't park you vehicle in the car park. We have sent you an email in order to receive more information. Once we have received an answer will will study your case. Please do not hesitate to contact us for any further questions.
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A. A.
26 May 2022
Verified reviewI decided to use OnePark to book a parking space in Aix-en-Provence. While the booking process seemed easy, things were not so good when I attempted to find the parking garage. The map location and directions provided by OnePark were incorrect. As such, I was not able to find the parking garage and had to use another parking facility. I effectively had to pay double for six hours of parking.
Reply from onepark.co
Dear Frank, thank you for your comment and we are sorry to hear that you weren't able to find the car park. We have checked in the system and we can see that you were already in toch with our customer service. Please do not hesitate to contact us for any further questions.
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A. A.
26 May 2022
Verified reviewEasy booking internet and good shuttle service!!
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A. A.
26 May 2022
Verified reviewMaking reservation extremely easy and entire system very efficient.
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A. A.
26 May 2022
Verified reviewSimple process
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A. A.
26 May 2022
Verified reviewVery easy to book hope everything else is the same
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A. A.
19 May 2022
Verified reviewVery easy
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A. A.
18 May 2022
Verified reviewEasy to navigate
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A. A.
18 May 2022
Verified reviewExcellent app with easy booking and good prices. just don't accept AMEX
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