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Review Summary
Onepark is praised for its user-friendly website and app, making booking simple and efficient. Customers appreciate the reasonable pricing and wide selection of locations available.
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A. A.
7 Jan 2022
Verified reviewEasy helpful and flexible
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A. A.
7 Jan 2022
Verified reviewIntercom didn't work, we couldn't drive into parking. Bad communication with staff because language problems
Reply from onepark.co
Dear client, thank you for your comment and we are very sorry to hear that you had problems entering the car park. Our corresponding department has sent you an email in order to study your case. We are looking forward to your reply.
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A. A.
7 Jan 2022
Verified reviewI was looking for a parking last minute for a week long stay in paris and was able to find one 2 minutes from my Airbnb, at midnight. The booking and payment processes are easy and hassle free.
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A. A.
6 Jan 2022
Verified reviewCode didn’t open gates and service number was not answering on a weekday working day at 11:00am
Reply from onepark.co
Dear client, We are sorry for the inconvenience caused by this situation. We can see that you have typed in your code at one entrance, which according to our system was successful. However, the corresponding department has sent you an email in order to receive more information. Thank you for your comment.
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A. A.
6 Jan 2022
Verified reviewThe process of ordering the parking was pretty easy. The location of the parking was easy to get to and it was close to the downtown area. The biggest issue I had was with actually locating the parking. Better photographic instructions would have helped. I was parked in the Qparking for awhile but sure if that was correct or not. I went to find an office to speak to someone and found a very helpful staff member who helped me find the correct entrance. He physically drove his bike around the block to show me the correct way to go. This extra time cost me 8 € extra.
Reply from onepark.co
Dear client, We are sorry to hear of the confusion regarding the correct location of the car park. We have forwarded your feedback to our corresponding department. Thank you for your comment.
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A. A.
6 Jan 2022
Verified reviewIbis Styles Vieux Port in Nice had no communication from OnePark, and their parking was full.
Reply from onepark.co
Dear client, thank you for your comment and we are sorry to hear that you had trouble with the reservation. We would like to inform you that according to our system, the corresponding department is already in contact with you.
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A. A.
5 Jan 2022
Verified reviewGood and safe parking
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A. A.
5 Jan 2022
Verified reviewI gave paid on-line, and paid again at the car park, perfect !! For that, cannot leave mord than 1 star to all which are only linked to the site, and nothing on how to usé effectively when parking, which is very important, no ?
Reply from onepark.co
Dear client, thank you for your comment and we are sorry to hear that you had to pay again at the car park. We would like to inform you that the corresponding department has sent you an email in order to receive more information and to proceed with the refund.
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A. A.
5 Jan 2022
Verified reviewIt’s easy to book with OnePark and it offers you the best prices.
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A. A.
5 Jan 2022
Verified reviewWe booked a car park place in this parking lot for a week and had a lot of trouble accessing it. We arrived around 6.30pm on December 22nd and failed to take the badge. The procedure is completely unclear, the person who answered our call before entering the parking was completely useless because he did not understand English. He opened the barrier to enter but was unable to explain how to proceed. There was no one at the office to help us, so we didn't have a chance to get the badge. I would suggest you explain the procedure as clearly as you can in the email with the QR code that you send when booking, so as to avoid this kind of particularly unpleasant situation for the future.
Reply from onepark.co
Dear client, thank you for your comment and we are sorry to hear that you had trouble accessing the car park. We would like to inform you that all necessary information are given in the confirmation email which you receive once the booking is confirmed. We would like to inform you that the corresponding department has answered to your email sent to the customer service. For further questions please do not hesitate to contact us.
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A. A.
29 Dec 2021
Verified reviewQuick and efficient
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A. A.
29 Dec 2021
Verified reviewAmazing
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A. A.
29 Dec 2021
Verified reviewPerfect and easy
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A. A.
29 Dec 2021
Verified reviewThe only problem was, when I went to change my reservation and add more days, the reservation was cancelled instead.
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A. A.
29 Dec 2021
Verified reviewEasy and clear
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A. A.
29 Dec 2021
Verified reviewWhen leaving the parking had to wait 10min for somebody to pick the call on the ticket gate to inform about the booking.
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A. A.
29 Dec 2021
Verified reviewDidn't say that the garage would be closed from 1pm on Christmas Eve to 9am on the 27th December. Otherwise fine.
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A. A.
29 Dec 2021
Verified reviewSmooth booking without problems. Very convenient.
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A. A.
29 Dec 2021
Verified reviewThe carpark is easy to find and is secured. The details provided were clear and easy to Understand. Will use the service in future.
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A. A.
29 Dec 2021
Verified reviewTo enter and exit the car park, my license plate was not scanned and recognized automatically to allow the barrier to open. There was totaly collapse with exit and I spent 1 hour to get out.
Reply from onepark.co
Dear client, thank you for your comment and we are very sorry to hear that you had problems leaving the car park. We have checked in the system and we can see that one of our agents has already contacted you. For your next reservation we invite you to contact us in order to help you with the booking.
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