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Review Summary
Onepark is praised for its user-friendly website and app, making booking simple and efficient. Customers appreciate the reasonable pricing and wide selection of locations available.
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A. A.
26 Oct 2021
Verified reviewIt was a bit tricky to find the entrance and exit by foot.
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A. A.
26 Oct 2021
Verified reviewOnepark offered me a considerably cheaper parking place in the same parking in Pars as competitor apps and much cheaper than parking at the curb. Purchasing was fine.
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A. A.
26 Oct 2021
Verified reviewWhen I came to the parking my number plates were not recognized, so I called the service. They explained that I have to take a ticket, though in the email there was clearly pointed I shouldn’t do this. It was Sunday, there is nobody on-site. I was very nervous about double pay. Also I was late 20 minutes and I didn’t know how to pay this extra time. I don’t know, the exit was just opened, for other cars too. So, I left without showing my park ticket anybody. Honestly, never again I am going to take this unclear and wage experience. I better take a ticket to be sure that I don’t need to call to the service desk and looking for a solution. The energy I spent on this doesn’t cost the discount I got from you. Also, the possibility to pay by Apple Pay in is kind of a must for online purchasing in 2021
Reply from onepark.co
Dear client, thank you for your comment and we are sorry to hear that the primary access method did not work. Sometimes moisture or dust may prevent the camera from detecting the license plate correctly. The following instructions in the car park profile and confirmation Email refer to these exceptional cases: • In the event of a problem at the entrance to the car park , if the barrier does not open automatically, take a parking ticket; • In the event of a problem at the exit of the car park , if the barrier does not open or if you had taken a ticket at the entrance, use the intercom at the exit barrier and communicate your registration number to the agent; Sometimes you might not find the car park staff or it might not be possible to communicate with them through the intercom due to a language barrier. In these cases we recommend you to contact us in order to help you. You can contact us through our contact form which you can find on our website: https://www.onepark.co/contact Thank you for your trust.
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A. A.
26 Oct 2021
Verified reviewvery easy and shows economical parking rates. Especially in and around Paris.
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A. A.
23 Oct 2021
Verified reviewEasy
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A. A.
23 Oct 2021
Verified reviewVery easy to book
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A. A.
23 Oct 2021
Verified reviewQuick and simple
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A. A.
23 Oct 2021
Verified reviewThe phone app does not always work (often says parking unavailable whereas on my computer there is no problem). Also, since the end of COVID? I have found that there is very little financial advantage to reserving through OnePark - the principal advantage remains online invoices.
Reply from onepark.co
Dear client, thank you for your comment and we are sorry to hear that you are not fully satisfied with the App. The opinion of our clients is always important to us. The corresponding department has sent you an email in order to receive more information. Please do not hesitate to contact us for further questions.
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A. A.
23 Oct 2021
Verified reviewEfficient Good price
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A. A.
23 Oct 2021
Verified reviewEasy to use website
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A. A.
23 Oct 2021
Verified reviewHelps to keep the budget when flying home over the weekend. I like the website more than the app.
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A. A.
23 Oct 2021
Verified reviewIt was very easy and simple.
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A. A.
20 Oct 2021
Verified reviewWe booked with Claus and followed the co ordinates to the car park. We ended up on waste ground in Torrellano and no car park to be seen. We attempted to phone the company but received a pre recorded message in Spanish. After several attempts we were directed to a different parking company who didn't know of us. Eventually with time running out we found a car parking company near the Airport and paid again or our stay. To add insult to injury and to show that they have no idea what's happening instead o a refund they thanked me for using them. They don't even know I didn't show up and that's after a letter of complaint. Won't use them again and will spread the word about my experiences with them.
Reply from onepark.co
Dear client, thank you for your comment and we are very sorry to hear that you couldn't benefit from the booking. We have sent you an email in order to get more information about what happened. Once we have received an answer we will study your case. Thank you for your trust and please do not hesitate to contact us.
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A. A.
20 Oct 2021
Verified reviewI am a returning customer!
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A. A.
20 Oct 2021
Verified reviewIdeal wäre, wenn der Bestellprozess in der eigenen Landessprache abgeschlossen werden könnte. Mein Englisch ist nicht so gut.
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A. A.
20 Oct 2021
Verified reviewWe have always had a good experience with one park. The system is easy to operate and very reasonable in terms of cost and security of car parking.
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A. A.
20 Oct 2021
Verified reviewWe unfortunately stopped our trip and needed to cancel the reservation of the carpark. The process of the cancelation and refund was super smooth. Thank you!
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A. A.
20 Oct 2021
Verified reviewTop Service
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A. A.
19 Oct 2021
Verified reviewEasy to book, convenient to access!
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A. A.
19 Oct 2021
Verified reviewMy booking didn’t go as planned at all. As I arrived to the parking spot, I was told that they are full and unable to take me. Even though my name was in the list, I was not let in. I ended up searching for a parking spot in Strasbourg for more than an hour on a Saturday afternoon. I thought I would have a guaranteed parking spot when I pay and book in advance. If the booking is not guaranteed, then please let us know in advance and not after I arrive to the parking spot. I am not sure if I am getting my refund either. Overall disastrous experience.
Reply from onepark.co
Dear client, thank you for your comment and we are sorry for the inconvenience which may have been caused. We have checked in the system and it appears that you were already in contact with our customer service who has solved your case. Please do not hesitate to contact us for further questions.
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