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Review Summary
Onepark is praised for its user-friendly website and app, making booking simple and efficient. Customers appreciate the reasonable pricing and wide selection of locations available.
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A. A.
19 Oct 2021
Verified reviewAu début j'ai hésiter à renseigner ma carte sur onepark mais au final tout s'est bien déroulé. J'ai reçu rapidement une confirmation par mail, ainsi qu'un SMS avec le code pour entrer dans le parking.
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A. A.
19 Oct 2021
Verified reviewWry satisfied except with payment method. I would prefer PayPal but not an option. Had difficulty getting bank confirmation from visa initially
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A. A.
19 Oct 2021
Verified reviewGreat
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A. A.
19 Oct 2021
Verified reviewFast and easy.
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A. A.
17 Oct 2021
Verified revieweasy booking and good parking
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A. A.
17 Oct 2021
Verified reviewPrevious Booking did not get confirmed, but yet the parking fee was deducted! Please refund!
Reply from onepark.co
Dear client, thank you for your comment and we are sorry to hear that your booking couldn't be confirmed. This was due to a technical problem. We would like to inform you that the corresponding department answered to your email and has refunded the booking amount. For any further question please do not hesitate to contact us.
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A. A.
17 Oct 2021
Verified reviewVery easy to book and the directions to the parking were very helpful.
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A. A.
17 Oct 2021
Verified reviewVery easy to follow the booking in and plenty of information
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A. A.
17 Oct 2021
Verified reviewQuick, easy & flexible booking.
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A. A.
16 Oct 2021
Verified reviewIt has been very easy to book the parking
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A. A.
16 Oct 2021
Verified reviewIn the end I can only give a review when we come back and have experienced the car park.
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A. A.
16 Oct 2021
Verified reviewAll very easy to understand and well explained.
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A. A.
16 Oct 2021
Verified reviewEasy to book. Great price and everything worked to perfection
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A. A.
16 Oct 2021
Verified reviewI booked for a 06:30 am pick up from Alicante. I left earlie as I saw airport was busy at that time. I rang company at 05.50 and said I was going to be early they didn’t say that was a problem and said they would send the driver in 15 mins. I got to the airport at 06.15 and waited 5 mins no one showed up this was now 20 mins since I rang. I rang an additional 4 times driver finally showed up at 06.40 not a good experience
Reply from onepark.co
Dear client, thank you for your comment and we are sorry for the long wait at the airport. The valet service is operated by our partner and its functioning is therefore independent from Onepark. We have forwarded your message to the corresponding department who will send you an email. Please do not hesitate to contact us for further questions.
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A. A.
15 Oct 2021
Verified reviewChoosing a parking was hard. I didn’t find the info clear nor what was included such as cleaning. Eventually I just went for the cheapest and closest to the airport. I was told outside cleaning of the vehicle was included. So I asked to have it cleaned internally also. They confirmed the extra price for the internal cleaning and told both the office and the driver. Customer service was excellent and they were punctual. But they handed back the car dirty on the inside and also on the outside, which apparently was included. Other than that, all good.
Reply from onepark.co
Dear client. thank you for your comment. We are happy that you were generally satisfied with your parking experience. We are however sorry to hear that your car was returned in a dirty state. We would like to inform you that Onepark is only the booking platform and does not manage the car park itself. One of our agent has sent you an email. Thank you for trusting in Onepark.
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A. A.
13 Oct 2021
Verified reviewExcellent service . Easy website
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A. A.
13 Oct 2021
Verified reviewMy fiy experience was great My second experience terrible. I was delayed on the motorway due to an incident but the parking attendant wouldn't wait and told me to use the self parking lot I couldn't get a refund and had tp pay twice. Will never use it again and dekte my account.
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A. A.
13 Oct 2021
Verified reviewEasy
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A. A.
13 Oct 2021
Verified reviewWas cancelled by you after one day. Although the parking employees told me they had space and hadn't requested the cancellation.
Reply from onepark.co
Dear client, thank you for your comment and we are very sorry for the inconvenience. However, we had to cancel the booking as we have received an email from the car park. Therefore we were obligated to cancel the booking. Please do not hesitate to contact us for any further questions. We will be happy to help you: https://www.onepark.co/contact
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A. A.
13 Oct 2021
Verified reviewEasy process
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