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Review Summary
Onepark is praised for its user-friendly website and app, making booking simple and efficient. Customers appreciate the reasonable pricing and wide selection of locations available.
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A. A.
13 Oct 2021
Verified reviewThe parking didn’t look like the pictures and it smelled really bad. But what bothered us was that the elevator was out of service. We had to climb the stairs with our luggage from -5.
Reply from onepark.co
Dear client, We are sorry for the inconvenience of not being able to use the elevator when carrying a heavy suitcase. We would like to inform you that Onepark is only the booking platform. As we are not maintaining the facilities in the car park we cannot guarantee you that said elevator is going to be fixed soon. One our our agents has sent you an email in order to provide you more information. Thank you for trusting in Onepark.
Reply from A. A.
Thx for the response, I understand. The booking process was very easy and without any flaws.
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A. A.
12 Oct 2021
Verified revieweasy to book
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A. A.
12 Oct 2021
Verified reviewEasy and fast!
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A. A.
12 Oct 2021
Verified reviewgood
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A. A.
12 Oct 2021
Verified reviewThe button at the exit to open the door does not work. As a neighbor who let us out said, "Not for a long time". And: The information in the app is contradicting itself. For "pedestrian access" the car entrance is indicated in one place (which is incorrect) and a few lines below in the side street, which is correct. That could easily be corrected and solved better.
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A. A.
12 Oct 2021
Verified reviewStraightforward and effective
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A. A.
12 Oct 2021
Verified reviewVery user friendly. Nothing to complain about.
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A. A.
12 Oct 2021
Verified reviewGood clear information
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A. A.
12 Oct 2021
Verified reviewAvoid - Instructions were not clear, the exit code was a one use code despite is saying multiple entry and exits possible so got stuck in an unground car park for nearly half an hour until a resident let me out - nearly missed my flight - complained to one- park but they couldn't even be bothered to respond. What is also bad is the page for the review is biased to give good reviews so If I gave a 1 for the booking and good for the rest it would give an overall good review
Reply from onepark.co
Dear client, Thank you for your comment. We are very sorry for the troubles you had upon intending to exit the car park. The code was indeed a single use. The car park offers multiple entries and exits, but they have to be selected before completing the booking procedure. Your booking only had single entry and exit. Our helpline is available in English unless the hotline is called from a french number. They are able to remotely open the gates for all car parks with this access method. Please do not hesitate to contact us for further information.
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A. A.
11 Oct 2021
Verified reviewDe eerste keer kreeg ik geen bevestiging, daarna via de app geprobeerd is het wel gelukt. Eerste keer 0,00 afgeschreven, 2e keer gehele bedrag
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A. A.
11 Oct 2021
Verified reviewNothing else to ad
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A. A.
11 Oct 2021
Verified reviewSuper easy!
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A. A.
11 Oct 2021
Verified reviewEasy to use
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A. A.
11 Oct 2021
Verified reviewVery friendly service
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A. A.
11 Oct 2021
Verified reviewFriendly and easy navigation on both Web and Mobile apps, a lot of available options, in some cases much cheaper than if you try to book the same parking space from property itself. Great instructions on how to access and leave parking, all steps are well described. Definitely can recommend!
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A. A.
11 Oct 2021
Verified reviewIt is impossible to contact the company ,I had covid and my return was delayed by 14 days ... £860 over stay charges . Never again will I use this company. The contact us Web form simply dose not work. Scam artists profiting from COVID
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A. A.
11 Oct 2021
Verified reviewVery clear and easy instructions. Good overview of options.
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A. A.
8 Oct 2021
Verified reviewso far so good, nice website and information about the company, my first time booking with you, i am trvelling from UK to attend business meetings in France
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A. A.
8 Oct 2021
Verified reviewThe employees in the garage in Paris didn't know the difference between a.m. and p.m.. The first employee thought 10:00 p.m. means 10:00 o clock and gave me a wrong ticket for leaving the garage. In the evening I had to explain to his colleague that 10:00 p.m. means 22:00 in reality. He gave me a new ticket and I could leave the garage. Maybe you change to 00:00 - 24:00 in order to avoid trouble. best regards Hans-Jörg Müsch
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A. A.
8 Oct 2021
Verified reviewCharging extra for the service is a ripoff.
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