palaisdesthes.com

Customer reviews for palaisdesthes.com

4.9 / 5 1

Calculated from 276 reviews obtained over the last 12 months

1745 reviews since 19/02/2021

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Information palaisdesthes.com

  • Company

    LE PALAIS DES THES

  • Description

    As well as taste, drinking tea involves all the other senses too. The many qualities of this drink mean it is worthwhile lingering on our sensory perceptions.

  • Address

    10 rue Mercoeur 75011 PARIS

  • Website

    https://www.palaisdesthes.com

  • Category

    Food and gastronomy

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Customer reviews

  • 5 / 5 1
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    Fantastic company with fantastic products and service. Have been ordering for years from them and would call myself a very satisfied customer.

    Review of , following an experience of by

  • 5 / 5 1
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    Great service and smooth process of ordering and delivery. The packaging is very attractive, and the teas taste amazing! I haven't tried them all yet, but the ones I did try are wonderful. And I also got a free surprise sample + a discount code. I will definitely order again in the future.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by palaisdesthes.com
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    Hello, thank you for taking the time to leave us such a warm review. We are delighted to read that you enjoyed your order from Palais des Thés from start to finish. Please feel free to discover our cold-brewed teas.

  • 5 / 5 1
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    easy, quick service

    Review of , following an experience of by

  • 5 / 5 1
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    Good Selection!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by palaisdesthes.com
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    Dear customer, we are happy to hear that our tea brought you satisfaction. We wish you a great day ! Lea

  • 5 / 5 1
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    Excellent products. Fast delivery

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    Great value for money, good quality and fast delivery

    Review of , following an experience of by

  • 5 / 5 1
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    Very good tea, delivered with small delay

    Review of , following an experience of by

  • 5 / 5 1
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    Good job tracking the package and reporting any delays. Excelent customer service. Thank you so much.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.

  • 4 / 5 1
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    The addresses registered on the screen at the time of address registration are not printed in the same order as the mailing address. This worries Japanese postmen. I would appreciate it if you could use a US-style address for mail to Japan.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Satisfied with the order..

    Review of , following an experience of by

  • 3 / 5 1
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    I wish the points program was clearer. Unfortunately I found out after I received my order that my €75 earned no points because I don’t live in France. If you don’t live in France I would suggest to order from a local distributor than using the website.

    Review of , following an experience of by

    Answer by palaisdesthes.com
    Flag

    Hello, thank you for your feedback. Our new Theophile program is also valid following a purchase on our website. We can confirm that you have been able to accumulate buds following your purchase. When you make a purchase, the update of your buds will be visible the next day in your online customer area. We wish you a nice day. Camille

    Answer by Mala R
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    You’re absolutely correct. The card I received with my order stated otherwise and I didn’t my online account until now. Thank you for clearing that up.

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  • 5 / 5 1
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    I've been a customer with Palais des Thés for 10+ years, ever since wandering into one of their in-person stores. That store has long since shut down, but I've kept ordering as an international because the tea quality is among the best and the online experience is very polished. Here's to the next decade!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    I love the good tea, (vert, noir and oolong) and i find it at Palais des Thes!!!

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal. Camille

  • 5 / 5 1
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    A wide range of teas. Easy ordering and fast delivery. No any problems

    Review of , following an experience of by

  • 4 / 5 1
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    Top quality tea

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Hello, thank you for taking the time to leave us a comment. We are delighted that our beautiful teas are giving you complete satisfaction.

  • 5 / 5 1
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    Tout est parfait! Merci!

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Bonjour. Nous sommes ravis que notre site web soit à la hauteur de vos attentes. Nos équipes œuvrent sans relache pour vous proposer un site au top ! Service client.

  • 5 / 5 1
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    Superb tea shop The perfect place to get astounding tea's from all over the world

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Hello, thank you for your comment. We are delighted that our brand has brought you complete satisfaction.

  • 5 / 5 1
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    Fast delivery, but without tracking. Very satisfied with the tea, high quality, very tasty.

    Review of , following an experience of by

  • 5 / 5 1
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    Your selection of teas has dramatically deminished in favour of flavoured teas. Your prices have gone sky high.

    Review of , following an experience of by

  • 5 / 5 1
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    Overall great experience with a great variety of delicious teas to chose from, with a very fast and smooth delivery. Can't wait to order again and try other teas.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!

  • 5 / 5 1
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    Heerlijk smaakvolle thee

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Fast, efficient.

    Review of , following an experience of by

  • 3 / 5 1
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    It took two weeks to arrive. Disappointed that I could not get it when I needed it. Delivery postponed the scheduled date several times and the online store never responded to my enquiries. Worst of all I was looking forward to it.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Hello, thank you for your feedback. We do our best to ensure a fast delivery. However, sometimes our carriers are late in delivering packages and we are very sorry about that. Please do not hesitate to contact us by email (service-client@palaisdesthes.com) to find out more about the delivery of your package! Your Customer Service.

  • 5 / 5 1
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    Best tea shop in the world. Always in search of new tea Great range of tea and tea products

    Review of , following an experience of by

  • 5 / 5 1
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    Recommend

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 3 / 5 1
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    There were some problems with the delivery step - had to re-enter my address several time to get to the next (payment) step.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Hello, thank you for taking the time to write a review of your purchase experience. We are sorry that your experience did not meet your expectations. Your comments have been taken into account and forwarded to the relevant department. Have a great day.

  • 5 / 5 1
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    Great tea!

    Review of , following an experience of by

  • 5 / 5 1
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    delicious en perfect online service

    Review of , following an experience of by

  • 5 / 5 1
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    I am very satisfied with the experience with Palais des Thes, as always

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to complete this review. We are happy that your experience on our website has lived up to your expectations. We wish you a great tastings of your teas!

  • 5 / 5 1
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    very good

    Review of , following an experience of by

  • 5 / 5 1
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    Great site, super fast delivery , english speaking … but above all great tasting Tea!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent 👌

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    All smooth and quick, very happy with the experience

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, we would like thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas. Lea

  • 5 / 5 1
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    Considering the cost of the postage I would expect the parcel to arrive in a week

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, we would like to thank you for your feedback. We regret to hear that you had difficulties with the delivery of your package and we are doing our best to constantly improve. We wish you a very nice day! Lea

  • 5 / 5 1
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    huge variety, very fine T's. prompt delivery (less important, who cares about a few days).

    Review of , following an experience of by

  • 5 / 5 1
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    Ottimo servizio! Cliente super coccolato

    Review of , following an experience of by

  • 4 / 5 1
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    The website takes a little time to get used to but works well enough. Delivery was good but is never excellent in Greece

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for your comment. We apologize for any difficulties you may have experienced with our website and we are doing our best to constantly improve it. We wish you a wonderful taste experience! See you soon

  • 5 / 5 1
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    I wish I could always find teas I wish I could always find the same teas. Some disappeared and are not available any longer.

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to find similar teas on the website

    Review of , following an experience of by

  • 5 / 5 1
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    Everything was great

    Review of , following an experience of by

  • 5 / 5 1
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    Delivery was much faster than I expected and customer service was also very helpful.

    Review of , following an experience of by

  • 5 / 5 1
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    The website was as nice as the in store experience… Very nice 😃

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by palaisdesthes.com
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    Hello, we are delighted that you enjoyed your experience on our website and shop. We hope you enjoy your tastings. The customer service

  • 5 / 5 1
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    Everything was just as described. The teas are great.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, we are delighted to read that you have enjoyed our passionately made teas. We hope that you will make many more discoveries. Nice tastings ! Lea

  • 5 / 5 1
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    Quick delivery, excellent tea!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Excellent tea arrangements. Especially like black tea blends. The tea turns out to be strong, beautiful in color with a clear, not lost taste of additions.

    Review of , following an experience of by

  • 5 / 5 1
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    Very nice teas and good services!

    Review of , following an experience of by

  • 5 / 5 1
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    Easy to order. I am satisfied

    Review of , following an experience of by

  • 5 / 5 1
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    Oldukça ilgililer

    Review of , following an experience of by

  • 5 / 5 1
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    n.a.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    I am very satisfied with the quality of the website and also the quality of the tea that was purchased

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by palaisdesthes.com
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    Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal, your Customer Service.

  • 5 / 5 1
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    This time, both the delivery and the products were great.

    Review of , following an experience of by

  • 5 / 5 1
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    Great selection of teas, delivered quickly and well packaged. With some complimentary gift. I strongly recommend this shop.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!

  • 5 / 5 1
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    Very quick delivery!

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.

  • 5 / 5 1
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    My favorite tea shop, best teas

    Review of , following an experience of by

  • 5 / 5 1
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    De thees is heerlijk en eerlijk

    Review of , following an experience of by

  • 5 / 5 1
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    User friendly website

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Expected a better taste/more taste from one of the ordered teas (beige colored louvre one), but others are really good as usual! Delivery was surprisingly fast, considering my country (estonia).

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent

    Review of , following an experience of by

  • 5 / 5 1
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    I am astonished by how fast and smooth the delivery process has been.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.

  • 5 / 5 1
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    Very fast service abroad! I live in Sweden and I ordered a similar cup that I'd bought in France and accidentally broken, and it arrived in excellent condition just a few days later. Extra plus for the free samples and the very cute tea caddy! Will definitely order from Palais de Thes again!

    Review of , following an experience of by

  • 5 / 5 1
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    very fast and excelent tea.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!

  • 5 / 5 1
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    Very nice website, quick sending!

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to complete this review. We are happy that your experience on our website has lived up to your expectations. We wish you a great tastings of your teas!

  • 5 / 5 1
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    I love the Tea!

    Review of , following an experience of by

  • 5 / 5 1
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    Regarding the products you have purchased from Palais des Thes, they seem to be of excellent quality, with a great variety of teas from different regions and blends, which cater to various tastes and preferences. For instance, the Vive Pâques! Organic Easter Tea Black Tea and the Organic Earl Grey Queen Blend are perfect me, a lover of classic black teas with a twist. The shopping experience was great. Palais des Thes is known for its excellent customer service and efficient delivery system, and it seems like they have lived up to their reputation. Their website is easy to navigate, and their checkout process is smooth and hassle-free. Moreover, their packaging is elegant, and their teas are always fresh and well-preserved, which ensures that you get the best possible taste and aroma from your teas.

    Review of , following an experience of by

  • 5 / 5 1
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    Overall I’m really satisfied with my order, website and delivery

    Review of , following an experience of by

  • 5 / 5 1
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    Very good!

    Review of , following an experience of by

  • 5 / 5 1
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    Always delivered promptly

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.

  • 5 / 5 1
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    Great teas, good service

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.

  • 5 / 5 1
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    Excellent service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very good

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Great product, fast delivery, website has loyalty program! Overall happy!

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!

  • 5 / 5 1
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    Very prompt delivery easy to be traced.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Good search, convenient ordering process

    Review of , following an experience of by

  • 5 / 5 1
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    Perfect

    Review of , following an experience of by

  • 5 / 5 1
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    best thes Very good, it met my expectations and I would recommend it!

    Review of , following an experience of by

  • 5 / 5 1
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    Fantastic tea and very quick delivery! Palais des Thés is the best.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.

  • 4 / 5 1
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    Good and fast delivery but very expensive deliverycosts

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, first of all, thank you for your review. We are sorry that the prices offered do not suit you. Our teams make every effort to guarantee the best quality / price ratio. We therefore send them your feedback. We stay at your disposal, your customer service.

    Answer by Audrey M
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    Most online webshops have a maximum of 5€ deliverycosts for neighbour countries and free delivery for orders above 30€

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  • 5 / 5 1
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    Very fast delivered and responsible

    Review of , following an experience of by

  • 5 / 5 1
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    The best tea and ordering online works easy and perfectly

    Review of , following an experience of by

  • 5 / 5 1
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    Very fast delivery

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent tea flavours, fast delivery, nice welcome gifts

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day.

  • 5 / 5 1
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    Très bien

    Review of , following an experience of by

  • 5 / 5 1
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    Always a great provider of amazing tea

    Review of , following an experience of by

  • 5 / 5 1
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    Browsing is very easy and very helpful. All products are fantastic... highly recommend everything..

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent service

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to leave us your opinion. Your satisfaction being our priority, our team is putting their expertise to help you from Monday to Saturday from 9am to 6pm.

    Answer by Chloe W
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    Thank you

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  • 5 / 5 1
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    EASY AND RELIABLE

    Review of , following an experience of by

  • 5 / 5 1
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    perfect as usuall

    Review of , following an experience of by

  • 5 / 5 1
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    Very good experience in general and fast delivery to Slovakia.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.

  • 5 / 5 1
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    Always super fast delivery and the best Japanese Sencha tea

    Review of , following an experience of by

  • 5 / 5 1
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    5⭐️

    Review of , following an experience of by

  • 5 / 5 1
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    It wasn't possible to insert the correct street number because I wasn't allowed to put the letter of my building (number 22 A). fortunately the carrier knows me and did it correct.

    Review of , following an experience of by

  • 5 / 5 1
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    I am very setisfied.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Always happy and completely satisfied to buy from Palais des Thes. l highly and truthfull recommend their magnificient tea.

    Review of , following an experience of by

  • 5 / 5 1
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    Excellent!

    Review of , following an experience of by

  • 5 / 5 1
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    Have to go to the post office to get it

    Review of , following an experience of by

  • 5 / 5 1
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    Quick delivery

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 5 / 5 1
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    Very efficient and easy

    Review of , following an experience of by

  • 5 / 5 1
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    Fast delivery and fully satisfied with the quality of this profuct.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to leave us a review. We are doing our best to ensure that you can enjoy your teas as quickly as possible. We remain at your entire disposal and wish you a pleasant tasting of your teas.

  • 5 / 5 1
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    It was easy to place an order. The delivery was as expected. We will definitely order more tea.

    Review of , following an experience of by

    Answer by palaisdesthes.com
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    Dear customer, thank you for taking the time to complete this review. We are happy that your experience on our website has lived up to your expectations. We wish you a great tastings of your teas!

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