Customer reviews for palaisdesthes.com

Customer reviews

• 5 / 5 1

  

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  Fantastic service! My order came very quickly and perfectly packaged. I’m very happy to be able to get my favourite French tea here in Ireland.

  Review of 30/11/2023, following an experience of 19/11/2023 by LAURA M.

• 5 / 5 1

  

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  Very good

  Review of 30/11/2023, following an experience of 19/11/2023 by GEA J.

• 5 / 5 1

  

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  Would be great to have free delivery, because in montenegro you have a custom limit of 75€, if more you pay 21% tax. But they include delivery also in these 75€.

  Review of 30/11/2023, following an experience of 26/10/2023 by ANNA P.

• 5 / 5 1

  

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  unbelievably smooth site, easy to search, and easy to buy.

  Review of 30/11/2023, following an experience of 14/11/2023 by AKOS S.

• 5 / 5 1

  

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  Brilliant

  Review of 28/11/2023, following an experience of 16/11/2023 by SOPHIE O.

• 5 / 5 1

  

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  Everything was good, I satisfied and recommended

  Review of 28/11/2023, following an experience of 17/11/2023 by PAVEL A.

• 5 / 5 1

  

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  Overall very satisfactory. Wide range of quality teas and reliable delivery

  Review of 28/11/2023, following an experience of 12/11/2023 by NIKI G.

• 5 / 5 1

  

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  I bought myself a Christmas set and also an advent to send friends. Unpacking my delivery from Palais des Thes was one of the loveliest unpacking experiences I ever knew - so many bonuses and gifts, sets have beautiful design which filled me with excitement. It also smells superb. I would highly recommend and would also come back for more

  Review of 27/11/2023, following an experience of 16/11/2023 by INDIGO W.

• 5 / 5 1

  

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  Faster than I expected. Products well packed. Clear information about delivery.

  Review of 27/11/2023, following an experience of 16/11/2023 by BARBARA V.

• 5 / 5 1

  

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  Llegó bastante rápido

  Review of 27/11/2023, following an experience of 16/11/2023 by LEE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Hassle free

  Review of 27/11/2023, following an experience of 16/11/2023 by WILLIAM W.

• 5 / 5 1

  

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  Great customer service. They are very professional and 100% reliable.

  Review of 27/11/2023, following an experience of 09/11/2023 by SANDRA R.

• 5 / 5 1

  

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  Excelent!

  Review of 27/11/2023, following an experience of 10/11/2023 by KATIA M.

• 5 / 5 1

  

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  Wonderful tea brands and quick delivery

  Review of 24/11/2023, following an experience of 12/11/2023 by SUSANNE Q S.

• 4 / 5 1

  

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  Addresses in Japan are written in order from the largest area to the smallest area. The order is country name, prefecture, city, town, and street address. In the case of mail from a foreign country, the reverse order of address, town, city, prefecture, and country is also acceptable. However, it appears that there are no rules regarding the handling of address data on your website. Input, display, and label printing are not unified. I would like address handling for Japan to be the same as for the US.

  Review of 23/11/2023, following an experience of 11/11/2023 by SASHA J. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  Hello, thank you for taking the time to give us your opinion. Your comments regarding delivery details are valuable and we will take care to forward them to the relevant department. Have a pleasant day, Alex.

• 5 / 5 1

  

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  Nice portal

  Review of 22/11/2023, following an experience of 05/11/2023 by RAMONA K.

• 5 / 5 1

  

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  Goed

  Review of 18/11/2023, following an experience of 07/11/2023 by INGRID V.

• 5 / 5 1

  

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  Very good website and correct delivery

  Review of 18/11/2023, following an experience of 31/10/2023 by GERTY S.

• 5 / 5 1

  

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  For delivery I had to take 1 star down, because the quality of packaging was worse than usually. The box had just one layer of not well sticking tape on, the package was partially open and damaged (but nothing missing). Definitely not robust enough for international transport...

  Review of 18/11/2023, following an experience of 01/11/2023 by MAREK K.

  Answer by palaisdesthes.com

  

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  Dear customer, we would like to thank you for taking the time to write a review of your experience. We are very sorry that your package arrived damaged. Our teams pack the parcels with care but it can happen that they are damaged during transport. We will immediately notify the department in charge so that this does not happen again. Have a nice day ! Lea

• 5 / 5 1

  

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  Delicious tea and shipped very fast

  Review of 17/11/2023, following an experience of 06/11/2023 by MEREL H.

• 5 / 5 1

  

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  The third time we buy, nice presents, the finest and highest quality tea! We loved it from the first try when visiting Disneyland in 2022. Since then, we are the customers :)

  Review of 17/11/2023, following an experience of 05/11/2023 by DMITRIJ C.

• 5 / 5 1

  

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  Everything went well, thank you

  Review of 16/11/2023, following an experience of 05/11/2023 by KRISZTINA K.

• 5 / 5 1

  

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  Great experience

  Review of 16/11/2023, following an experience of 05/11/2023 by AMBER C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I am very pleased with my order of grand cru green and white tea, origin from China and the other from Nepal, 50 g and 100 g.

  Review of 16/11/2023, following an experience of 28/10/2023 by MARTINA S.

• 5 / 5 1

  

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  It was quick! From Paris to Stockholm in a few days

  Review of 15/11/2023, following an experience of 29/10/2023 by KARIN A.

• 5 / 5 1

  

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  The best tea experience I have had so far. The quality of the teas is amazing, the customer service is excellent and delivery process is quick and smooth. I definitely recommend Palais de Thés’ teas to anyone who appreciates having the best quality teas in the market, very rich in flavour.

  Review of 15/11/2023, following an experience of 30/10/2023 by TOBY P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Fast delivery, easy order

  Review of 15/11/2023, following an experience of 04/11/2023 by TAMARA J.

• 4 / 5 1

  

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  I absolutely love the tea. But a couple things have got me a bit sad. 1st I couldn't use my discount voucher bc of an system mistake. 2nd The delivery sometimes it's not the best as I'm not sure when it's going to be delivered or theres no option to choose a day since I'm out of gome to work from 7am to 8pm. Its always a struggle to try and have someone to receive the package.

  Review of 15/11/2023, following an experience of 21/08/2023 by MONICA M.

  Answer by palaisdesthes.com

  

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  Hello, thank you for taking the time to write a review of your experience. We are truly sorry that your experience did not meet your expectations, and are forwarding your precious remarks to the relevant department. Have a great day, Alex.

• 4 / 5 1

  

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  Excellent website, superfast delivery, generous gifts. For my specific taste, I would maybe like more variations of shu-puerh tea (in cakes).

  Review of 13/11/2023, following an experience of 01/11/2023 by TYLER K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy order process on the website. Delivery took a few days but I wasn't looking for a speedy delivery. The item ordered is a present and hasn't been used yet but the items were well packaged and arrived with no damage.

  Review of 13/11/2023, following an experience of 02/11/2023 by ANTHONY M.

• 5 / 5 1

  

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  Yes

  Review of 13/11/2023, following an experience of 28/10/2023 by DASA M.

• 5 / 5 1

  

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  It is very easy to place an order and I always enjoy the holiday promotions!

  Review of 12/11/2023, following an experience of 01/11/2023 by POPPY C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I made a mistake on my order. Contacted them and they were very helpful and went above and beyond to help me. Order was delivered very quickly with a few Christmas presents . A very well run company with excellent tea .

  Review of 11/11/2023, following an experience of 31/10/2023 by NICOLAS A.

• 5 / 5 1

  

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  Nice

  Review of 11/11/2023, following an experience of 31/10/2023 by CHIRA N.

• 5 / 5 1

  

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  I realy like your company

  Review of 11/11/2023, following an experience of 31/10/2023 by MIKLOS S.

• 5 / 5 1

  

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  Tutto prrfetto

  Review of 10/11/2023, following an experience of 30/10/2023 by SILVANO S.

• 5 / 5 1

  

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  Accurate and reliable information which enable confident selection of teas

  Review of 08/11/2023, following an experience of 23/10/2023 by AIDAN R.

• 5 / 5 1

  

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  I’m very impressed with the quality of the package itself, it was beautiful and perfect. The delivery was so incredibly fast! And I need to mention the quality of the teas - these are the best teas I’ve ever tried and they are delicious!

  Review of 07/11/2023, following an experience of 27/10/2023 by TATIANA L.

• 5 / 5 1

  

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  Love a few green teas, so I keep ordening them. Delivery is fast and great. A fan from Holland

  Review of 07/11/2023, following an experience of 27/10/2023 by ALFIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  It was very pleaseant experience on the website, easy to browse and very descriptive. I felt very pampered aswell with the gifts as a new customer, and the extra teas with the advent calendar. I love the customer service given trought the website.

  Review of 07/11/2023, following an experience of 19/10/2023 by LIDIA P.

• 5 / 5 1

  

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  Very well organised website. It's easy to browse at it.

  Review of 06/11/2023, following an experience of 02/10/2023 by RAYNA M.

• 4 / 5 1

  

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  I feel that you could make customers feel a little more special than just chucking things in a box. You see there isn't a lot of love. Also a shame that delivery is only free within France. The tea is good though.

  Review of 03/11/2023, following an experience of 18/10/2023 by ELLIE T. *

  *Pseudonymized data at the request of the author

  Answer by palaisdesthes.com

  

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  Hello, thank you for taking the time to give us your opinion. Your comments are valuable and we are forwarding them to the relevant departments. Have a pleasant day, Alex.

• 5 / 5 1

  

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  Excellent delivery! Liked the welcome gift a lot.

  Review of 02/11/2023, following an experience of 21/10/2023 by MARION L.

• 4 / 5 1

  

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  As a long time customer, it was disappointing not to have any coupons that I could use for my large order.

  Review of 30/10/2023, following an experience of 18/10/2023 by TARJA O.

• 5 / 5 1

  

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  Swift delivery without fuss

  Review of 28/10/2023, following an experience of 10/10/2023 by CHRISTINA S.

• 5 / 5 1

  

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  Everything went very well, excellent quality

  Review of 27/10/2023, following an experience of 10/10/2023 by ANTOINE N.

• 4 / 5 1

  

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  I satisfied overall. The delivery process could be more quicker than the current stituation. The quality and taste of your teas are amazing.

  Review of 27/10/2023, following an experience of 10/10/2023 by ERMAN P.

• 5 / 5 1

  

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  High-quality tea products and love all of the background information plus speedy processing of the order and delivery. Would like to see an option for Paris For Her tea bags as it’s convenient for when I travel and my favorite for making iced teas!

  Review of 27/10/2023, following an experience of 15/10/2023 by CAROLYNE W.

• 4 / 5 1

  

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  Online experience is good. Delivery is OK but please instruct the courier to hand it over directly to the addressee, and to leave a box net to the neighbour's door.

  Review of 27/10/2023, following an experience of 10/10/2023 by ANDREY S.

• 5 / 5 1

  

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  The most delicious teas in the world! Delivered swiftly, with no fuss. I very highly recommend Palais Des Thés.

  Review of 27/10/2023, following an experience of 10/10/2023 by UNA O.

• 5 / 5 1

  

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  Calendars are gifts, teas are great

  Review of 24/10/2023, following an experience of 12/10/2023 by VLADIMIR P.

• 5 / 5 1

  

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  Prompt and efficient. Great communication.

  Review of 23/10/2023, following an experience of 12/10/2023 by REBECCA S.

• 5 / 5 1

  

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  Fast and good

  Review of 22/10/2023, following an experience of 10/10/2023 by AIKI-EVA H.

• 5 / 5 1

  

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  For me, it is 10 years since I came in contact with Palais des Thes. The best tea-shop in the world!!! I highly recommend it to everybody!!! ❤️

  Review of 18/10/2023, following an experience of 01/10/2023 by THIJS V.

• 5 / 5 1

  

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  The fact that delivery was so fast is nothing compared to how good the teas are. Everything we have tried from PdT has been astonishingly good. I would highly recommend getting one of the sample boxes with multiple types of tea. It has opened our eyes (and tastebuds) completely.

  Review of 18/10/2023, following an experience of 04/10/2023 by STEPHEN M.

• 5 / 5 1

  

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  quick and easy way to order delicious tea

  Review of 12/10/2023, following an experience of 25/09/2023 by ANNA L.

• 5 / 5 1

  

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  Very easy and fast browsing, the delivery service in Greece has improved, fantastic tea.

  Review of 11/10/2023, following an experience of 28/09/2023 by BALATSOS N.

• 5 / 5 1

  

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  All is perfect

  Review of 11/10/2023, following an experience of 30/09/2023 by KIRILL M.

• 5 / 5 1

  

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  Quick delivery

  Review of 11/10/2023, following an experience of 25/09/2023 by DOMINIC M. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Good experience. Could use more reviews on products and deeper descriptions.

  Review of 09/10/2023, following an experience of 23/09/2023 by IEVA S.

  Answer by palaisdesthes.com

  

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  Dear Customer, we would like to thank you for taking the time to give us your opinion. Your comments are valuable and we will take care to forward them to the relevant departments. Have a nice day. Lea

• 5 / 5 1

  

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  Website is very easy to use and there is good information about each tea

  Review of 07/10/2023, following an experience of 26/09/2023 by ELAINE S.

• 5 / 5 1

  

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  Loads of different flavors to choose from. Delicious products, beautiful packiging and fast delivery within EU.

  Review of 07/10/2023, following an experience of 25/09/2023 by LILIANA M.

  Answer by palaisdesthes.com

  

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  Dear customer, we are delighted to read that your experience on our website was a pleasant one and that you eceived your order quickly. Our team is at your disposal and we hope to see you soon for new discoveries !

• 5 / 5 1

  

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  Very good. I have bought tea already many years and I have been very satisfied everything.

  Review of 01/10/2023, following an experience of 14/09/2023 by KIRSTI L.

• 5 / 5 1

  

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  Easy to navigate website, with clear imagery and descriptions of the teas. Checkout process works well, so there are no blockers to placing an order.

  Review of 29/09/2023, following an experience of 11/09/2023 by MORTEN D.

  Answer by palaisdesthes.com

  

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  Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!

• 4 / 5 1

  

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  In general I never order anything direct to home so I wish I could choose the delivery place during order. Now I have to change the delivery place when PostNord sends me a message about the home delivery time.

  Review of 29/09/2023, following an experience of 17/09/2023 by ALEX F. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  the beautiful ilustration of the goods reflects the reality.

  Review of 29/09/2023, following an experience of 18/09/2023 by FLORIN G.

• 4 / 5 1

  

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  good

  Review of 27/09/2023, following an experience of 03/09/2023 by ANDREY S.

• 5 / 5 1

  

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  Browsing experience was good. Delivery took some time. It took an entire day to get my package from vilvoorde to my house as it went via another place way south of my address. So no wonder it took long

  Review of 26/09/2023, following an experience of 13/09/2023 by MARLEEN D.

• 5 / 5 1

  

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  Amazingly quick international delivery, in a fortnight I received the package with al the ordered tea bags, container plus one extra and 4 samples

  Review of 25/09/2023, following an experience of 13/09/2023 by HANS T.

  Answer by palaisdesthes.com

  

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  Dear customer, we are delighted to read that your experience on our website was a pleasant one and that you have received your order quickly. Our team stays at your disposal and we hope to see you soon on our website!

• 5 / 5 1

  

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  Excellent

  Review of 25/09/2023, following an experience of 08/09/2023 by MELANIE H.

• 5 / 5 1

  

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  Quick delivery.

  Review of 24/09/2023, following an experience of 11/09/2023 by JANA K.

• 5 / 5 1

  

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  Great service from Palais de Thes & a really helpful team to shop from. Highly recommended

  Review of 23/09/2023, following an experience of 16/08/2023 by LUISA V.

• 5 / 5 1

  

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  We are very satisfied with our order. Happy with this tea

  Review of 22/09/2023, following an experience of 11/09/2023 by GEA J.

• 5 / 5 1

  

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  Delivery cost for Hungary is quite expensive, it would be great free delivery option above an exact amount or some other options, but I am very happy with my products!

  Review of 22/09/2023, following an experience of 05/09/2023 by FRUZSI E.

  Answer by palaisdesthes.com

  

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  Dear customer, first of all, thank you for your review. We are sorry that the prices offered do not suit you. Our teams make every effort to guarantee the best quality / price ratio. We therefore send them your feedback. We wish you a good day ! Lea

• 5 / 5 1

  

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  Quality of products and service

  Review of 21/09/2023, following an experience of 10/09/2023 by ALESSANDRO G.

• 5 / 5 1

  

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  Great everything, products and delivery

  Review of 21/09/2023, following an experience of 10/09/2023 by TEODORO G.

• 5 / 5 1

  

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  The browsing experience on the website is very easy and intuitive, I have been a loyal customer of Palais des Thes and love ordering from them even now that I have moved to another country. The delivery was quick, the unpacking experience is always a joy and the tea itself is rich in flavour, consistent and always accompanies my start and end of each day. I only wish that more flavours were available in all formats. Thanks!

  Review of 19/09/2023, following an experience of 29/08/2023 by IMAN O.

• 5 / 5 1

  

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  Excellent customer service. Fast & efficient. Great choice of teas

  Review of 17/09/2023, following an experience of 18/08/2023 by MARGARET P.

• 5 / 5 1

  

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  Quick delivery, the tea is great as usual. Will continue to recommend the Palais des Thes to my friends.

  Review of 14/09/2023, following an experience of 25/08/2023 by NATALIA Z.

  Answer by palaisdesthes.com

  

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  Hi, thank you for taking time writing us. We are delighted to read that you received your order quickly. We do our utmost to offer you the very best !

• 5 / 5 1

  

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  I love the teas available from Palais des thés and it’s fantastic to be able to get them online as I don’t live near any city with a similar product.

  Review of 14/09/2023, following an experience of 01/09/2023 by RITA E.

• 5 / 5 1

  

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  With a clear reachable address where to deliver and opening hours from 8am till 9pm the delivery company SEUR took the decision to leave the parcel at a delivery point with a notification to pick up the parcel.

  Review of 12/09/2023, following an experience of 01/09/2023 by PETER M.

• 5 / 5 1

  

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  A wide selection of excellent teas.Interesting blends/ mixtures for everyone. Reliability and quality.

  Review of 11/09/2023, following an experience of 18/08/2023 by EWA B.

  Answer by palaisdesthes.com

  

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  Hi, thank you for sharing your comment. We are delighted to read that the variety of our teas and infusions has brought you satisfaction. We stay at your disposal and wish you a nice day !

• 5 / 5 1

  

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  Website easy and enjoyable. Ordering was easy. The samples are a nice touch!

  Review of 11/09/2023, following an experience of 29/08/2023 by PATRICK A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great quality tea, fairly priced, and delivered quickly

  Review of 11/09/2023, following an experience of 24/08/2023 by GITTE HOU O.

• 5 / 5 1

  

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  Maybe cheaper delivery options.

  Review of 11/09/2023, following an experience of 25/08/2023 by GAJANE T.

• 5 / 5 1

  

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  No problems.

  Review of 11/09/2023, following an experience of 27/08/2023 by GEORGE B.

• 5 / 5 1

  

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  Very good products and service. I appreciate purchases at Palais des Thes.

  Review of 18/07/2023, following an experience of 30/06/2023 by LESZEK S.

• 4 / 5 1

  

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  Havent received any emails with the delivery date/confirmation that the package is on the way

  Review of 11/07/2023, following an experience of 24/06/2023 by RADIM J.

  Answer by palaisdesthes.com

  

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  Dear customer, thank you for your feedback. We're sorry that you didn't receive a tracking number for your order! If this happens again, please contact us directly by e-mail at this address: service-client@palaisdesthes.com. We stay at your disposal ! Anaïs

• 5 / 5 1

  

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  Very good communication, good delivery and above all outstanding products!

  Review of 10/07/2023, following an experience of 29/06/2023 by RUTH R.

• 5 / 5 1

  

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  nice and fast

  Review of 08/07/2023, following an experience of 26/06/2023 by ELEANOR G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I've always had a good experience travelling in the website and searching for new teas.

  Review of 01/07/2023, following an experience of 11/06/2023 by KEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I've been a loyal customer of Palais des Thés for many years. I highly recommend them.

  Review of 30/06/2023, following an experience of 13/06/2023 by PAUL M.

• 5 / 5 1

  

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  Very quick delivery

  Review of 30/06/2023, following an experience of 18/06/2023 by RENATE V.

• 5 / 5 1

  

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  Great, as always. Thanks for international delivery!

  Review of 29/06/2023, following an experience of 12/06/2023 by MOLLY M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  all is ok, expecially in the last 2 years

  Review of 29/06/2023, following an experience of 18/06/2023 by DANIELE G.

• 5 / 5 1

  

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  Very high quality! 100% recommend

  Review of 24/06/2023, following an experience of 13/06/2023 by HOLLY S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Super! All is perfect!

  Review of 20/06/2023, following an experience of 09/06/2023 by YORDAN S.

  Answer by palaisdesthes.com

  

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  Dear customer, we would like to thank you for leaving us this review. We are delighted that you have been satisfied with your shopping experience. We remain at your disposal and wish you a great day. Lea

• 5 / 5 1

  

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  Exceptional tea, and the best of service. This keeps me a loyal customer.

  Review of 17/06/2023, following an experience of 31/05/2023 by MARTIJN H.

  Answer by palaisdesthes.com

  

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  Dear customer, we are delighted to read that your experience at Palais des Thés was a pleasant one. Our team is at your disposal and we hope to see you soon on our website!

• 5 / 5 1

  

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  Reliable delivery.

  Review of 12/06/2023, following an experience of 01/06/2023 by ALEKSANDRA R.

• 5 / 5 1

  

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  Best tea ever

  Review of 10/06/2023, following an experience of 25/05/2023 by ANNETTE P.

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