Customer reviews for quirumed.com

Customer reviews

• 5 / 5

  

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  very good quality.

  Review of 22/06/2023, following an experience of 10/05/2023 by ELSIE G. *

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  Answer by quirumed.com

  

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  Many thanks!

• 5 / 5

  

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  Delivery of one week from placing order…Spain to, Oxfordshire, England…excellent. Delivery driver most helpful, brought box into room where I wanted it.

  Review of 22/06/2023, following an experience of 24/05/2023 by SOPHIA W. *

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  Answer by quirumed.com

  

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  Many thanks!

• 5 / 5

  

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  I wanted to buy an electric wheelchair. Quirumed has a great range at various prices, with the differences highlighted for ease of reference. The one I chose was a good price and the process to order was easy, including information on delivery which highlighted the possibility of having to pay customs tax. Although not applicable in my case it was good to know. Very pleased with the ordering experience.

  Review of 20/06/2023, following an experience of 21/05/2023 by BRUCE K. *

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  Answer by quirumed.com

  

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  Thanks for the Feedback John!

• 1 / 5

  

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  Item doesn’t build up. Wrong top for the bottom of sofa. Top is curved and doesn’t fit the base.

  Review of 20/06/2023, following an experience of 17/05/2023 by KELLY H. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Caroline Thanks for confirming that, it looks like the manufacturers have put the incorrect to part, we shall pick up the top part and send a the correct part to you. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 4 / 5

  

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  Good quality product competitive price and prompt delivery

  Review of 02/06/2023, following an experience of 16/05/2023 by MILLIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything was simple to do. My order was easily tracked. It arrived 2 days before its delivery date so I was really pleased. I will definitely be using quirumed again.

  Review of 02/06/2023, following an experience of 15/05/2023 by CHLOE B. *

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• 5 / 5

  

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  Very good service

  Review of 31/05/2023, following an experience of 28/04/2023 by NAOMI W. *

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  Answer by quirumed.com

  

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  Many thanks!

• 5 / 5

  

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  The customer service was very helpful.

  Review of 26/05/2023, following an experience of 09/05/2023 by ABIGAIL H. *

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  Answer by quirumed.com

  

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  Hi Lesley Many thanks for the feedback! Quirumed

• 5 / 5

  

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  Very polite and professional with good security for the online and shipping.

  Review of 19/05/2023, following an experience of 29/04/2023 by TRACY C. *

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• 4 / 5

  

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  Change your couriers tnt useless

  Review of 19/05/2023, following an experience of 29/04/2023 by HARRY J. *

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• 5 / 5

  

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  Really impressed. Reception desk looks absolutely gorgeous in my new beauty clinic. Thank you

  Review of 19/05/2023, following an experience of 30/04/2023 by TIFFANY P. *

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• 5 / 5

  

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  I purchased two of these treatment couches and assembled them this week. They are really good quality and would highly recommend them and QUIRUMED too

  Review of 18/05/2023, following an experience of 22/04/2023 by ALISON P. *

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• 5 / 5

  

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  This was a great purchase from start to finish all went smoothly, very easy website to use, reviews were perfect.

  Review of 18/05/2023, following an experience of 26/04/2023 by ZACH K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I've made contact with the after-sales team - but have not heard back - the item arrived damaged. Please contact me to arrange replacement.

  Review of 18/05/2023, following an experience of 27/04/2023 by JOSEPH W. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Dr Dennis We have replied 3 times asking for photos of the packaging. We have stared a claim with the transport agency but you need to send us photos of the packaging in order to finalise it and find a solution. Please reply to your emails with the information that we have requested. Kind Regards Quirumed

  Answer by Joseph W

  

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  I stil have not heard anything from you!! Call me, its as simple as that and we can arrange exchangeor replacement

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• 1 / 5

  

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  Ordered item. Paid for item. Received email telling me item was on the way with courier and tracking details. Courier could not locate item. One week and 4 emails later I’m told item was out of stock and hadn’t been dispatched at all. Grateful that refund was issued quickly but will not use company again.

  Review of 18/05/2023, following an experience of 16/04/2023 by ELIZABETH E. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Zoe Apologies the was a stock error when it went to be sent and we informed you within 48 hors that the item had not been sent. We prcoess the refund within a few days or noticing the error. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 4 / 5

  

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  Look good. Does rock slightly when someone is on the bed. The hydraulic system is a bit slower and sensitive so as your pumping it up, it can sometimes come back down if you push too hard

  Review of 18/05/2023, following an experience of 24/04/2023 by JAMIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very smooth process and efficient delivery to UK. Very happy with the service.

  Review of 18/05/2023, following an experience of 19/04/2023 by PAUL A. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  HI Julie many thanks!!

• 5 / 5

  

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  Absolutely fantastic! The site is easy to navigate around. I had reached out for information and they were clear, accurate polite and professional. The delivery was faster than anticipated which it what I really needed at the time. I would highly recommend Quirumed.

  Review of 18/05/2023, following an experience of 27/04/2023 by JESSICA F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good communication throughout, efficient service and friendly helpful courier.

  Review of 06/05/2023, following an experience of 10/04/2023 by IMOGEN C. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Thanks for the Feedback Ruth!

• 4 / 5

  

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  Quick delivery, only downfall was cost of delivery.

  Review of 06/05/2023, following an experience of 11/04/2023 by SCARLETT R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Customer service is poor Extremely Poor communication , no phone calls/ agents - emails which takes days to respond. The item we brought is poorly made & arrived with marks on which was not anything to do with delivery. I do not recommend this company to people and will never return . AVOID AVOID AVOID

  Review of 06/05/2023, following an experience of 21/03/2023 by DARREN L. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Andrew The manufactuers have reviewed this case and believe this is normal. All the armchairs that only have one point of support, that is, with a central piston, it is normal for it to move... check with your desk chair... raise it all the way up and move... you will see that something similar happens to the client. In any case, turn it over and look under the base to see if everything is tight We sent instructions on how to return it, can you confirm if you want to do this?

• 5 / 5

  

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  Looking for a narrow width manual wheelchair with high back support and this one from Quirumed looked just right. The web site was easy to use and promised delivery within eight days. It all sounded to good to be true but the wheelchair arrived eight days later with outer packaging intact. And the individual parts well protected within the box. Quirumed emailed a delivery date and TNT/FedEx sent one with a tracking link which was very useful. This all occurred over a period which included the Easter BH weekend. Putting the wheelchair together was tricky. The accompanying leaflet was unhelpful but using the photos on Quirumed website made it much easier and it was completed within forty minutes. The tilting mechanism is attached to the handles. The seat and backrest are solid and once fitted in place the wheelchair cannot be folded. So storage and transport need to be considered. But as it was purchased for an individual with a neurological condition this is not a problem. Quirumed highlight that the wheelchair is sold without VAT being applied. FedEx sent an invoice for VAT about ten days after delivery. We had downloaded a VAT exempt form from HMRC website and completed it. But an email to FedEx asking if this was sufficient evidence resulted in a credit note and an inclusion to the case. All in all the whole process was so easy that I kept checking for potential problems but there were none.

  Review of 22/04/2023, following an experience of 03/04/2023 by CHLOE D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The website was easy to navigate and well laid out. There’s a huge number of products but I was looking for something very specific, which I found, with the added bonus that it was well discounted.

  Review of 18/04/2023, following an experience of 30/03/2023 by CARLIE E. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I did not like the product as the examination lamp’s flexible neck is far too much stiff. I want return. No one has come back to me. Please check.

  Review of 15/04/2023, following an experience of 30/03/2023 by ADRIAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Exceptional service from placing my order until delivery. Frequent updates during transit to keep me informed and delivery was on time and in item was in perfect condition

  Review of 07/04/2023, following an experience of 18/03/2023 by JAYDEN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived exactly as I told it would. Excellent service

  Review of 05/04/2023, following an experience of 08/03/2023 by TIFFANY M. *

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• 4 / 5

  

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  Excellent service thank you

  Review of 01/04/2023, following an experience of 15/03/2023 by BARRY W. *

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• 5 / 5

  

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  Updated on a timely manner regarding delivery. Easy to order and prices reasonable. Would definitely recommend.

  Review of 31/03/2023, following an experience of 14/03/2023 by EDWARD K. *

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• 5 / 5

  

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  Very nice product, value for the money

  Review of 22/03/2023, following an experience of 04/03/2023 by ALEX M. *

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• 5 / 5

  

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  Fantastic 👍🏼

  Review of 21/03/2023, following an experience of 26/02/2023 by IMOGEN C. *

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  Answer by quirumed.com

  

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  Many thanks!

• 5 / 5

  

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  Absolutely Perfect. I very very pleased with the quality for the prices that Quirumed charge even when you add on delivery and taxes that have to be paid even in the uk. I have seen1 backwash selling for £100 more than I paid for 2, my trolleys are excellent. Communication was quick and effective. There is a need for an import Eori code from hmrc but the link FedEx sent sorted that sorted in minutes, Quirumed did send a link too. Just one thing to note there is a lot of packaging and not just cardboard wooden crates it's not a complaint but it does need to be disposed of so be aware of that because it does take up space and time, but I'd rather my goods were protected on the journey. I'M A VERY HAPPY CUSTOMER and glad I found Quirumed.

  Review of 16/03/2023, following an experience of 27/02/2023 by COURTNEY M. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  HI Stephen Many thanks for your positive feedback!! Regards Quirumed

  Answer by Courtney M

  

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  Your welcome it's the truth

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• 5 / 5

  

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  Excellent

  Review of 15/03/2023, following an experience of 25/02/2023 by DENNIS W. *

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• 5 / 5

  

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  Product was delivered on time and the customer service was good.

  Review of 10/03/2023, following an experience of 17/02/2023 by GRAHAM R. *

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• 5 / 5

  

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  Excellent product

  Review of 03/03/2023, following an experience of 07/02/2023 by JOSEPH S. *

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• 1 / 5

  

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  Incredibly bad service. My order came all damaged which could have been an accident in transit. However their lack of communication is terrible and they have only offered me 20% refund to keep my product, but I physically can not use them as they are all smashed up. AVOID

  Review of 03/03/2023, following an experience of 07/02/2023 by GORDON B. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Chelsea To confirm we offered you 20% for one of the damaged trolleys which you accepted. For this trolley we shall refund the 20% back to you . The other trolley as you mentioned is too damaged to use we are going to send a new one out to you. We will not be collecting the faulty unit from you. we shall let you know in the next 24 hours about when the new trolley is sent out. Please wait until we give you the confirmation before disposing of the other trolley. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 5 / 5

  

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  Shipped to UK - no issues - much cheaper than UK equivalents - remember you'll need a Euro-Uk plug adapter

  Review of 02/03/2023, following an experience of 10/02/2023 by KATIE K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Item works perfectly A bit disappointed of an £8 charge for a eu-uk adapter that clearly does not have enough space to house The socket

  Review of 01/03/2023, following an experience of 02/02/2023 by DYLAN C. *

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• 3 / 5

  

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  Been ordered 2 time form yuur company but the quality of product is average and also horrible experience with TNT Dilivery 2 time so not sure I will buy from this again.

  Review of 01/03/2023, following an experience of 27/01/2023 by HARRY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  From ordering to deliver it was great. Came quicker than expected.

  Review of 01/03/2023, following an experience of 04/02/2023 by JORDAN C. *

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• 5 / 5

  

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  Excellent service and package

  Review of 01/03/2023, following an experience of 29/01/2023 by AMANDA C. *

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• 5 / 5

  

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  went well - no problems

  Review of 01/03/2023, following an experience of 02/02/2023 by BECKY C. *

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• 5 / 5

  

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  The product and delivery was excellent. The only frustration was when I tried to leave a positive review - the website would not let me upload my review!

  Review of 01/03/2023, following an experience of 31/01/2023 by LOUIS H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Problem 1/ I had to buy stuff I didn't need to reach their (very high) minimum sales limit. (Never seen that before) 2/ the quality of the products is terrible, cheap crap. I need to modify the wheelchair so the leg support isn't sitting at an angle which is trying to roll my leg to the floor. Very disappointing

  Review of 01/03/2023, following an experience of 28/01/2023 by EVIE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast Efficient service.

  Review of 01/03/2023, following an experience of 06/02/2023 by RYAN H. *

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• 5 / 5

  

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  Great product, great service.

  Review of 15/02/2023, following an experience of 19/01/2023 by HELEN R. *

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  Answer by quirumed.com

  

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  HI Satish Many thanks! Regards Quirumed

• 5 / 5

  

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  good communication

  Review of 12/02/2023, following an experience of 17/01/2023 by PHILIP M. *

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• 2 / 5

  

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  My order was delayed to start with. Then a part was missing so we couldn’t actually put up the bed. I lost quite alot of my income over the last week as I had to cancel clients Bevause I couldn’t put the bed up without the missing piece. The bed itself looks good quality however I can’t be sure until it’s fully up. They have sent me another part but that doesn’t get to me until a week later too. So that’s more loss of earnings unfortunately

  Review of 12/02/2023, following an experience of 12/01/2023 by HEATHER K. *

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  Answer by quirumed.com

  

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  Dear Ellie Just to confirm the missing part was sent out and it should be with you for the middle of this week. Please let me know once it arrives that all is ok so that we can close this incidence. We thank you for your patience and apologise for the inconvenienced caused.

• 5 / 5

  

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  Great sturdy product very efficient delivery only quibble would be to put the uk adapter plug in with product instead of delivering seperate but otherwise would definitely buy again 👍

  Review of 12/02/2023, following an experience of 16/01/2023 by CARMEN B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A bit scratch on the surface, but delivery is on time

  Review of 12/02/2023, following an experience of 17/01/2023 by CANDICE B. *

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• 5 / 5

  

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  Did what they said they would when they said they’d do it. Delivery was quicker than advised. Very happy with the service.

  Review of 12/02/2023, following an experience of 13/01/2023 by JUSTINE K. *

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• 5 / 5

  

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  The Customer service was particularly attentive and efficient. Delivery time was also very quick.

  Review of 12/02/2023, following an experience of 23/01/2023 by CHARLIE T. *

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• 5 / 5

  

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  I was so doubtful to buy from them but then thoughts to give it a go , I m happy with my chair and it's simple to install and delivery was also good , It looks nice as well . Will buy more products from them in future Over all happy till now . Hope it will last couple of years.

  Review of 12/02/2023, following an experience of 13/01/2023 by LILY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great website....informative of sizes etc....delivery was good....well packaged

  Review of 12/02/2023, following an experience of 12/01/2023 by MIA R. *

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• 1 / 5

  

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  I have not received my goods which were promised on 20th January. The customer service is poor as they are ignoring my messages as are TNT, the courier.

  Review of 10/02/2023, following an experience of 10/01/2023 by JOEL A. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Natalie The item has arrvied back to us. The reason for the problem is the manufactuers put an incorrect sticker on the box to the normal sticker which they normally put and the incorrect sticker meant dangerous goods which this product isn´t. This is why the it was held in transport and not delivered. The item has arrived back and we shall process the refund for you as requested. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 5 / 5

  

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  Very quick delivery and excellent service throughout

  Review of 10/02/2023, following an experience of 11/01/2023 by HEATHER K. *

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• 5 / 5

  

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  First class service ,helpfull well manered staff , a pleasure to having to deal with them .

  Review of 10/02/2023, following an experience of 11/01/2023 by MICHAEL M. *

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• 1 / 5

  

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  Very poor customer service - hard to get a reply to basic questions, like when will I receive my order as it's near 2 weeks late. Receive a plug to convert to UK socket but nothing else. When I cancelled one item on the order, couldn't get it confirmed and still no refund. I have paid a lot of money and only received a plug! And can't get any updates.

  Review of 09/02/2023, following an experience of 07/01/2023 by ALICE E. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  David To confirm everything the hoist was held up in transit as the manufactuers put the incorrect sticker on the box and they one they put on suggested that the goods were dangerous which they were not. The tracking is below - Track & Trace - Track your shipment | TNT United Kingdom To confirm you have recieved the sling however, the hoist is beign returned but we are still awaiting it´s arrival. Once here would you like for us to send it out again or process the refund? If it the refund then we would need to collect the sling? Regarding the customs charges - Please note that since the UK left the European union on the 01/01/21, we will no longer charge the VAT. For wheelchairs / patient lifts you get exemption from paying the customs chrages. Please see below for more details. https://www.gov.uk/guidance/pay-no-customs-duty-or-vat-on-goods-for-disabled-people When you recieve the invoice for the charges, inform Fedex that is a wheelchair and they will remove the customs charges, Any problems with this call this number FedEx Clearance Team T: 01604 643651 GBTNTimports@fedex.com  FedEx Express UK Transportation Limited South Portway Close Northampton NN3 8RB United Kingdom www.tnt.com https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information If you have problems with this then please let us know. Awaiting your confirmation on if you would like the hoist sent out again or a refund?

  Answer by Alice E

  

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  Hi I’ve just received the attached letter from FedEx stating I need to pay Euro99.61 Import Duties. It appears you have been untruthful in your email stating the hoist is being returned to you, when the truth is it’s awaiting payment of this invoice. You didn’t tell me that I would have to pay extra to receive your product or are you going to pay this fee? I’ve asked you some very simple questions and expect very honest replies please. I have had to hire a hoist because of these delays so will you compensate me for this expense, as you didn’t deliver when you said you would? Looking forward to your replies. Dave

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• 5 / 5

  

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  I ordered massage table and reception table. Both of them are very good quality and Massage bed is very stable and sturdy, reception desk cute and clean classic look. Very happy with my purchase. Good customer service too.

  Review of 03/02/2023, following an experience of 07/01/2023 by WAYNE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  i can really recomend this company i recieved the product ordered as requested the product is of high quality & will serv us very well

  Review of 03/02/2023, following an experience of 29/12/2022 by KIRSTEN C. *

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• 1 / 5

  

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  The autoclave I have ordered is faulty. I've emailed the company many times but I am still waiting to hear back from the technical department. Between the cost of the item and the £150 shipping fee, it looks like I've wasted £1000 and I am devastated.

  Review of 03/02/2023, following an experience of 20/11/2022 by TIM C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good product quality Great price. On time delivery..

  Review of 03/02/2023, following an experience of 08/01/2023 by ISABEL A. *

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• 5 / 5

  

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  All was straight forward, quick and prompt delivery. Communication was also good

  Review of 03/02/2023, following an experience of 05/01/2023 by CHARLOTTE R. *

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• 5 / 5

  

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  I’m a lighting cameraman who also hires out props, I ordered a stretcher for a reconstruction and I was surprised how long it took to process & arrive from Spain. I’m in the UK and it took under a week hence my surprise a pleasant one though 😊 I paid the VAT before it left customs but no extra costs as I presumed there would be Ie Brexit etc. I don’t buy many new properties but some second hand ones were more expensive than buying it new! If I require anything again I will definitely be using this company. I heartily recommend Quirumed excellent service and no fuss.

  Review of 03/02/2023, following an experience of 05/01/2023 by ALICE B. *

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• 3 / 5

  

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  Company website is great. They are based overseas, so returns difficult.

  Review of 03/02/2023, following an experience of 20/10/2022 by HANNAH M. *

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• 5 / 5

  

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  Fine

  Review of 03/02/2023, following an experience of 30/12/2022 by ALEX C. *

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• 4 / 5

  

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  Purchase of manual lift went well.

  Review of 03/02/2023, following an experience of 29/12/2022 by IAN M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I purchased a MDA . The delivery was good but it was no instruction on how to set up the equipment and the instruction for usage was copied and placed in the box. I have to say I had very high expectation of the company due to very good website but I do not think I will order any more from them. Even though , I send some emails to receive the instruction, the replay was poor. Do not recommend to order any from them. Definitely they are not using EU regulation for warranty .

  Review of 09/01/2023, following an experience of 15/12/2022 by TANYA B. *

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• 5 / 5

  

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  Very speedy delivery, came before expected. Quality of the wheelchair is brilliant for the price. Would definitely recommend and use again.

  Review of 08/01/2023, following an experience of 16/12/2022 by ALICE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great experience and the products are in my treatment rooms and are so far fantastic.

  Review of 08/01/2023, following an experience of 25/11/2022 by SELINA C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Having ordered on December 7th the order arrived as promised but unfortunately damaged. The process to either get a replacement or refund unfortunately seems to be too lengthy. I currently have a damaged product waiting to be returned and still £237 out of pocket.

  Review of 08/01/2023, following an experience of 07/12/2022 by KEELEY B. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Customer In response to the information that you sent us about the faulty product, our aftersales team has informed us that we will be collecting the faulty / damaged item from you through the courier company TNT. Please see the steps below in order to do this: 1. Please package the item well in a box to avoid being damaged during transport, otherwise TNT will not collect the item from you if it isn´t properly packaged or in a box. 2. Please stick an A4 sheet on the package with the inquiry number 2250226 Once the item is packaged, we need you to send a photo of the item packaged in the box. TNT require this photo to demonstrate that it is well packaged before them come. WITHOUT this photo we can´t book the collection. Can you confirm to us a) Collection address, b) Number of packages to be collected c) Which day and time is best for you for TNT to come. We look forward to receiving the information

• 5 / 5

  

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  Delivery was quick even being during the Christmas break

  Review of 08/01/2023, following an experience of 17/12/2022 by DALE Y. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  More than happy, quick delivery service and top quality products.

  Review of 22/12/2022, following an experience of 03/12/2022 by JAYDEN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brilliant delivery and fast great product Thank you

  Review of 22/12/2022, following an experience of 23/11/2022 by ISAAC C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was really difficult to source a wheelchair with raised leg option for broken legs and I was a little worried about ordering from outside the uk. However, the wheelchair arrived in a timely manner and fits our needs perfectly. Plenty of adjustments available on the chair to fit sizes etc , although not big enough for someone over five foot nine. Luckily, required for someone below that height. Very pleased.

  Review of 22/12/2022, following an experience of 26/11/2022 by ALAN C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I ordered a ~ £700 hydraulic chair which arrived discoloured and sun damaged (the base). I am awaiting a resolution and will consider updating my review rating if dealt with satisfactorily. However, you'd think a pre inspection before dispatch would have highlighted such imperfections.

  Review of 22/12/2022, following an experience of 21/11/2022 by BEN B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Hi, I have had no end of trouble with the delivery , I have waited in two full days and still hasn’t turned up when I got a email saying it was being delivered. It said the package was damaged and had to re package. This has been very stressful. Had to make so many phone calls with tntfedex delivery company. I’m hoping the packages turn up soon and not Damaged.

  Review of 14/12/2022, following an experience of 05/11/2022 by DANIELLE L. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Francesa The item is due for delivery today to you - https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501010739_501007429 . TNT have been trying to call you, can you confirm the ebst number to call you on? Regards Quirumed

  Answer by Danielle L

  

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  They haven’t I have been trying to call them . I am speaking to a manager today. To arrange delivery. My number is 07731317556 Thanks Mrs Gray.

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• 4 / 5

  

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  Lovely quality lightweight love the chair but it has now made me realise I need to loose weight as slightly too snug

  Review of 14/12/2022, following an experience of 17/11/2022 by MARY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service easy to order and quick delivery

  Review of 26/11/2022, following an experience of 09/11/2022 by ANNA S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I highly recommend this company

  Review of 25/11/2022, following an experience of 07/11/2022 by JAMIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing service my salon looks lovely good quality of chairs

  Review of 25/11/2022, following an experience of 27/10/2022 by STEPHANIE E. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Very very very slow to dispatch. Goods are excellent but took far too long to arrive

  Review of 25/11/2022, following an experience of 03/11/2022 by KYLE C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Cannot get hold of the company. Have tried phone and email and left messages. Shocking. Wasn’t informed of shipping charges. Overall terrible experience and I still don’t have my bed

  Review of 24/11/2022, following an experience of 07/11/2022 by BETH K. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Gemma We have had absolutely no contact from you regarding this order via your email neither do we have missed called from your mobile number that you made the order with. The order was sent on the 08/11, the tracking can be found on the link below. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501010783_501007457 Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order.  The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them.  https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/  Did you read the email confirmation of the order which explains about the customs fees? 

• 5 / 5

  

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  Everything ran smoothly

  Review of 23/11/2022, following an experience of 03/11/2022 by LEXI P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  good, item as advised, easy to order and delivered as advised

  Review of 23/11/2022, following an experience of 03/11/2022 by CHLOE W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The product is great but it came with no instructions.

  Review of 15/11/2022, following an experience of 28/10/2022 by ROSS E. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Juliette We sent the manual on the 04/11, can you confirm if you recieved it?

  Answer by Ross E

  

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  Yes we ended up being able to put it together, but it was pretty inconvenient to not have instructions in the box. And the first manuel that was sent to us was the wrong one.

  Answer by quirumed.com

  

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  Juliette We sent a manual on the 04/11, did you recieve it?

  Answer by Ross E

  

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  I did, and we managed to build the bed. thank you!

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• 4 / 5

  

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  Do I have to pay for shipping costs as Fed say I owe £45 to them for the transportation of theses goods

  Review of 05/11/2022, following an experience of 18/10/2022 by CAMERON W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent communication, quick delivery, quality of the product also good

  Review of 03/11/2022, following an experience of 13/10/2022 by ABBIE R. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Many thanks!

• 5 / 5

  

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  Fast, reliable service - delivery to the UK was on time and didn’t have any import/export issues (FedEx).

  Review of 20/10/2022, following an experience of 01/10/2022 by MUHAMMAD J. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Many thanks for the positive feedback!

• 5 / 5

  

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  Very good quality and service

  Review of 20/10/2022, following an experience of 02/10/2022 by STEFAN P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The product arrived fairly promptly although I did not know how quickly it would be sent but on that note, I would order again.

  Review of 19/10/2022, following an experience of 22/09/2022 by ELLIE R. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Many thanks for the positive feedback!

• 1 / 5

  

  Edit Flag

  poor quality chair, and want a video to evidence this!

  Review of 04/10/2022, following an experience of 09/09/2022 by CHARLIE K. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Shaun You reported a problem with the chair however, we just need a quick video to see exactly what the problem is. Once we have this information then we can find a solution for you as soon as possible. the vidoe is quickest and easier way in order to see the full extent of the problem. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 4 / 5

  

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  Easy to use website Delivery was quick but the condition of the box wasn't good, but Items were okay inside.

  Review of 04/10/2022, following an experience of 14/09/2022 by ALICE C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The legs do not fit into the base. They only way to get them in was to use a hammer and one of the legs has now broken. I am not at all happy with the stability of the uni now!

  Review of 30/09/2022, following an experience of 06/09/2022 by LIAM C. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Allison We are sorry about the problem, we don´t have any contaxct form you asking for advise on how to put the ozone steamer together and wouldn´t advise using a hammer. Could you open a contact form to investigate the problem? Kind Regards Neil

• 5 / 5

  

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  We've been looking for a tilt in space, folding recliner for years! This looks the business!

  Review of 27/09/2022, following an experience of 02/09/2022 by LUCAS L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Maybe a bit more clarity around delivery times would be appreciated. Otherwise its been great service and my item arrived safely with no issues. I will use this service again. Thank you

  Review of 15/09/2022, following an experience of 05/08/2022 by MICHAEL R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Order arrived damaged and have not heard back about replacement. So can’t use it. Will not go together.

  Review of 15/09/2022, following an experience of 15/08/2022 by ABIGAIL P. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Abby We have made a claim with TNT fedex with the photos and are waiting for their response. As soon as they get back to us we shall let you know about the next step. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 5 / 5

  

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  Product was at an excellent price, arrived quickly and was well made. Only down side (which I will not mark down for) was I was not aware that this product was from outside the UK so had a little extra "paper work" with customs. That being said however would not deter me from recommending them or using them again.

  Review of 15/09/2022, following an experience of 12/08/2022 by PETER J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Hi the item come with many holes on box really bad write to them and just my feedback go no where really not happy with them and disappointed and I wait my sister to get the chair to see if any damage that I think it’s happened because the way box came it’s horrible and bad not happy at all

  Review of 06/09/2022, following an experience of 02/08/2022 by ISLA C. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Zahear We have made a claim with TNT fedex with the photos and are waiting for their response. As soon as they get back to us we shall let you know about the next step. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

  Answer by Isla C

  

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  Hi it’s about one month for this claim it’s long time to answer this need to be fast than this hope I receive something from you soon really I’m disappointed with the TNT service was bad to bring the item like this

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• 5 / 5

  

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  Love my wheelchair has made life so much easier for hospital trips etc.

  Review of 06/09/2022, following an experience of 07/08/2022 by SONIA S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The Sibelmed basic sound proof booth is fantastic and easy to put together with two people. However, the light in the booth came wired incorrectly so luckily my husband was able to rectify this! Delivery of the booth was an absolute shambles. The booth travelled from Spain to Pontyclun with no problems….then it was stuck at the depot in Pontyclun because the company did not have the correct transport vehicle to deliver my booth. I had to arrange my own fork lift removal of the booth at my delivery address or wait god knows how long for the problem to be sorted.

  Review of 06/09/2022, following an experience of 05/08/2022 by PATRICK K. *

  *Pseudonymized data at the request of the author

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