Customer reviews for quirumed.com

Customer reviews

• 4 / 5

  

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  The order came very quickly. The only problem I have to pay tax for invoice which is £90.40 which I dont understand

  Review of 30/08/2022, following an experience of 03/08/2022 by HOLLIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was strightforward for me. The delivery was prompt from Europe. They warned about a possible import duty but not what that might be. However there was no charge. It might be good if this develops to give an indication what this might be in future.

  Review of 30/08/2022, following an experience of 25/07/2022 by JUSTINE W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Treatment bed is good although didn’t come with any instructions other than a simplistic picture which was not helpful. This caused a delay in being able to use the bed as it wasn’t clear how the springs should be attached (you need strong muscles to stretch the spring into the correct position). Eventually worked but customer services were not helpful. The whole buying experience was terrible from a chair arriving separately to the bed, before delivery date with no warning to complete and utter useless customer service. Over 30 emails sent to discuss issues with the delivery and replacement chair which was too badly damaged on arrival to then waiting a few weeks for a refund which should have been immediate when the chair was sent back but wasn’t. I had to wait until it had arrived back in Spain for it to be processed. In the meantime I was without everything needed to set up a business. I will never use Quirumed again.

  Review of 30/08/2022, following an experience of 20/04/2022 by ISLA Y. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Anna APologies if the manual wasn´t clear, we sent out instructions on how to set up the spring and operatre the pedal and we are glad that you are now happy with the product.

• 5 / 5

  

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  Excellent service and delivery

  Review of 30/08/2022, following an experience of 21/07/2022 by BECKY R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Couch was delivered with no warning. I processed the customs form but then never heard anything more! Couch has no instructions and also has a part missing so I cannot raise the back on the bed.

  Review of 25/08/2022, following an experience of 20/07/2022 by HARVEY S. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Joanna We believe this may have happened in transport. Just to confirm the missing parts were sent out and it should be with you for the middle of next week. Please let me know once it arrives that all is ok so that we can close this incidence. We thank you for your patience and apologise for the inconvenienced caused.

  Answer by Harvey S

  

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  Thank you I will confirm once the parts have arrived

  Answer by Harvey S

  

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  Thank you I will confirm once the parts have arrived

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• 5 / 5

  

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  Absolutely great disabled wheel chair that’s light and compact which my daughter loves as it’s so comfortable. Well packed upon arrival and fast delivery as promised in 6-8 days from Spain. I’m so glad I chose this over the Amazon options as the price was very competitive as well. Thoroughly recommended thank you.

  Review of 25/08/2022, following an experience of 27/07/2022 by HOLLIE P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good, service. Cheaper than anything in the uk for a wheelchair with leg extender. Only down side is the wheels may need some adjusting as it pulls to the left, which makes it difficult to control when being used my the user in the chair.

  Review of 25/08/2022, following an experience of 27/07/2022 by SCARLETT F. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Bed came with no screws and damaged. Customer service is very slow with replies. I would never buy again

  Review of 24/08/2022, following an experience of 23/07/2022 by KIMBERLY A. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Nikki Apologies it looks like the item arrvied damaged in transit. We have sent an email that we are going to collect the item.Please send a photo of the items packaged to the aftersales as requested and we can then collect the item asap for you. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 3 / 5

  

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  Site is easy to navigate but photos and detailed info on products could be better.

  Review of 09/08/2022, following an experience of 12/07/2022 by MIA J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The driver was so accommodating and really helped us to get the item in. Thank you

  Review of 09/08/2022, following an experience of 08/07/2022 by RUBY M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Smooth process from ordering to delivery

  Review of 09/08/2022, following an experience of 14/07/2022 by DANIEL H. *

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• 1 / 5

  

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  This is the worse retail experience I have ever had. I was delivered a faulty therapy chair. It is so bend with an essential piece missing that it is not fit for use. I have waited 2 weeks already and the issue has still not been acknowledged. I have been forced to buy another chair from some where else in order to continue my work life and because of the lack of communication I am concerned I won't be compensated by the company.

  Review of 09/08/2022, following an experience of 01/07/2022 by PAULINE R. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Penelope We sent an email last week but didn´t get a response. Please see the conditions for reporting damaged item. Please read the FAQ´s about what to do when the order arrives https://www.quirumed.com/uk/faq/what-do-i-do-when-i-receive-my-order/ The first and most important thing before accepting the order from the transport agency, is to check the condition of the packaging. If the package is damaged there are two options: You can refuse it on delivery. You can accept the delivery whilst indicating on the delivery note "Damaged package" and then immediately check the product inside to see if there is damage to the product as well. In both cases you must contact us within a maximum period of 24 hours to inform us about the damage, filling in the form of the aftersales section on our website. Please note the item should have been rejected due to the bad state it arrived in. We have made claim with TNT and should have the next step shortly regarding the solution.

  Answer by Pauline R

  

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  This is generic information that doesn't directly respond to my situation. I check my emails everyday. I have not had a personalised response clearly telling me ho the issue ill resolved . It starting to effect my energy levels and ell being. I going to find out my legal rights to day

  Answer by quirumed.com

  

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  Dear Penelope We have made a claim with TNT fedex with the photos and are waiting for their response. As soon as they get back to us we shall let you know about the next step. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

  Answer by Pauline R

  

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  I have responded to Quirumed saying that this is the issue TNT are not at fault. Quirumed sent me a chair that has been welded incorrectly in production so is bent and unusable. It also has essential attachments missing.

  Answer by Pauline R

  

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  I have responded to Quirumed saying that this is the issue TNT are not at fault. Quirumed sent me a chair that has been welded incorrectly in production so is bent and unusable. It also has essential attachments missing.

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• 5 / 5

  

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  Excellent and very quick with delivery

  Review of 09/08/2022, following an experience of 16/07/2022 by TOM S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  So ordering in the UK is on a UK site, so you think it’s at least a UK distribution centre, BUT the shipment comes from Spain and the customer pays the customs duties as we’re outside the EU. This isn’t obvious until you’ve paid and then it’s hidden half way down the page of the receipt. Being able to ship something from the EU also requires a special customs ID from the UK government (even if it’s something you’re not going to sell on and just ‘use’ in your business). The application process is easy, but you’ll need a government gateway account to apply, so it’s just another annoyance. Shipment arrived on time though, so no complaints there.

  Review of 28/07/2022, following an experience of 24/06/2022 by LEO B. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear James Thanks for the email.  To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order.  The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them.  https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information You can also also find this information in the FAQ´s https://www.quirumed.com/uk/faq/delivery-times/  Did you read the email confirmation of the order which explains about the customs fees? 

  Answer by Leo B

  

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  Yes I did, but I wouldn’t have ordered from the EU had I known in advance. Your website makes it seem like a UK based division of an EU company; where I would assume custom charges wouldn’t apply directly, as the products were already in the UK. A better solution would be to include the charges explicitly when the destination country is selected for delivery.

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• 5 / 5

  

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  I would highly recommend this company. Delivery start to finish one week to UK.Thank you for a very prompt service!!! 🤩

  Review of 14/07/2022, following an experience of 26/06/2022 by CAROLINE A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Packaging was falling apart but no damage and all delivered ok.

  Review of 14/07/2022, following an experience of 27/06/2022 by AMANDA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  So happy for my new beauty bed, it’s amazing quality. Thank you very much!

  Review of 13/07/2022, following an experience of 23/06/2022 by LOGAN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good value bed, perfect for my semi-permanent make up services. Arrived quickly and in perfect condition

  Review of 06/07/2022, following an experience of 19/06/2022 by CRAIG T. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  We ordered 3 items. One arrived broken. We asked purely for a replacement handle but Quirumed insist n replacing the whole item asking TNT to pick it up and stating we will get an email direct from TNT. this never arrives so TNT come, refuse to take it away as it does not have the correct label on as even the one Quirimed send saying you can use that one doesn't work and so the cycle goes on.

  Review of 28/06/2022, following an experience of 22/04/2022 by CHARLOTTE M. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Susan - Apologies the reason that we collected it is that is would have been been quicker and to collect and replace it than order the spare part from the manufactuers. We shall send the new one out asap for you - https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=2075304

• 3 / 5

  

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  Ordering outside UK is not a good idea as the bed came with missing parts and no instruction on how to assembly the bed. I have to call out to get someone to fix it but unable fix and control the padded armrest as the parts are still missing, Trying to get through customer service is very difficult,

  Review of 08/06/2022, following an experience of 19/05/2022 by SEBASTIAN W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  After I placed my order I was a little concerned due to the lack of contact and no reply to my email regarding the delivery date. Although their instructions were clear for the delivery which arrived when I was out, the bed was ok when I checked it. However, I can imagine the stress that would've been caused sorting things out caused by their lack of contact and the fact that they're based in Spain and I'm in the UK. They're Ok but they will stress you out and their customer service needs a massive upgrade to get 5*s from me.

  Review of 08/06/2022, following an experience of 14/05/2022 by SEBASTIAN M. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Mark We are sorry for the inconvenience, Please note we recieved no contact from you regarding any problems during the delivery, otherwise we cold have helped. Kind Regards Quirumed

• 1 / 5

  

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  The Examination light arrived with parts missing, i contacted customer services whom requested photos which i sent and then they asked for more so i purchased the missing part from somewhere else myself as couldn't cope with the delaying tactics!

  Review of 08/06/2022, following an experience of 05/05/2022 by JIM K. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Jill We apologise for the problem. It looks like the manufacturers made a mistake and didn´t include it however , from your email we recieevd you have purchased a screw in order to resvole this. Thankyou for your patience during the proces and we apologise for the inconvenience caused. Kind Regards,

• 3 / 5

  

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  This company doesn't communicate with customers to keep them updated. I had to go to them to find out what was happening to my order. I paid for the order mid March and received the goods at the end of May. The only communication was when I emailed them to find out what was happening - not good.

  Review of 14/05/2022, following an experience of 15/03/2022 by MARK E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order was placed and delivered promptly … excellent service

  Review of 11/05/2022, following an experience of 14/04/2022 by CHRISTIAN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very professionals, efficient in delivery, but being in UK the delivery is delayed due to custom issues.

  Review of 07/05/2022, following an experience of 20/04/2022 by JEREMY S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible service ! The company charged me £120 for delivery on top of the price of the bed to ship to UK. Which I paid ! Weeks later the Uk delivery company (TNT) kept sending me debt collector letters saying I owed the shipping fee, I sent them proof of my purchase statement for the bed and bank statements to show I had paid this £120 extra shipping fee to this company to which the UK shipping company said that this quiremed had told them I hadn’t and I owe it and would have to pay and claim back from quiremed

  Review of 07/05/2022, following an experience of 01/11/2021 by GRANT W. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Thanks for the email.  To confirm Quirumed is based in Valencia spain, however we belong to the FTSE 100 British company The Bunzl Group. We send to over 77 countires worldwide now and the UK is one of our largest markets now. https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order.  The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them.  https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information Did you read the email confirmation of the order which explains about the customs fees? 

• 5 / 5

  

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  Great product delivered all ok bit of misunderstanding but all sorted

  Review of 04/05/2022, following an experience of 21/03/2022 by STEFAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery

  Review of 04/05/2022, following an experience of 13/04/2022 by ZACH W. *

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• 5 / 5

  

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  Really quick and efficientservice

  Review of 04/05/2022, following an experience of 03/04/2022 by NATALIE K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good company and communication, fast delivery from Spain. Thank you very much

  Review of 04/05/2022, following an experience of 02/04/2022 by AVA W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The customer service is far from excellent: 1)The answer to my question I received in Spanish, not in English, and even after translating it through Google, I did not get what I asked; I got the information only after calling the company. 2)There was no neither assembling instruction, nor warranty paper; I requested these through the online communication facility but did not receive any answer. 3)The customs payment is huge -30% of the cost of the item I purchased; there is no clear indication about this in the information given by the company.

  Review of 04/05/2022, following an experience of 07/04/2022 by GARY R. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Nataliya To confirm Quirumed is based in Valencia spain https://www.quirumed.com/en/company - Who we are Please note that since the UK left the European union on the 01/01/21, Quirumed will no longer charge the VAT on order.  The VAT is now paid in the form of customs taxes which is approximately 25% of the total you pay to us. Fedex the transport agency will send you an invoice by email during or after transit in order to pay this online with them.  https://www.quirumed.com/uk/terms-of-purchase - 1.8. Customs Information Did you read the email confirmation of the order which explains about the customs fees?  Please note the manual was sent by email.

• 4 / 5

  

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  Very good company. They kept me updated with delivery dates and information. It was delivered on time and very quick. Great service

  Review of 04/05/2022, following an experience of 25/03/2022 by COURTNEY R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 04/05/2022, following an experience of 06/04/2022 by JUSTINE R. *

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• 3 / 5

  

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  I requested details on how to assemble the wheelchair from the box that it can in there was a number of items that had to be put together and there was no information on how and in what order they should be assembly in

  Review of 04/05/2022, following an experience of 26/03/2022 by IAN P. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  product not great quality - screws and fixings holes didn't match up, some already fixed bits loose

  Review of 04/05/2022, following an experience of 01/04/2022 by DEAN S. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Hi Rachel If the item is not funcioning correctly you would need to open an aftersales form on the website and we can then try to find a solution. https://www.quirumed.com/uk/customer/account/login/ Kind Regards Quirumed

• 1 / 5

  

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  i received a faulty item. I sent all the photos needed but no one got back to me. I had to take the item to a workshop to fix it because I could not wait longer. The total cost was higher than if i bought the item from other suppliers.

  Review of 30/04/2022, following an experience of 25/03/2022 by DARREN J. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Ghassan Unfortunately the item was damaged in transit. We have asked for a new armrests to be sent from the manufacturers and as soon as it arrvies we shall let you know. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 5 / 5

  

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  Very good quality

  Review of 30/04/2022, following an experience of 13/03/2022 by CANDICE O. *

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• 5 / 5

  

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  Very well no problems at all.

  Review of 30/04/2022, following an experience of 01/04/2022 by ADELE M. *

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• 1 / 5

  

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  took a long time for order to arrived and not even functional

  Review of 20/04/2022, following an experience of 13/02/2022 by REBECCA R. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Alifoe You made the order on the 13/03 and we sent the order on the 15/03 which is within the time period for delivery put on the website 4-7 days to the UK. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501005271_501003671 https://www.quirumed.com/uk/faq/delivery-times

• 1 / 5

  

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  Delay after delay from February and now I have part order delivered which was the whole reason for said delay that all items were not available. Delivery Tuesday last week didn’t happen, part order on the Wednesday, part order on the Friday and still no ultrasound. Will not recommend

  Review of 15/04/2022, following an experience of 24/02/2022 by PAUL S. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Lianne Apologise it looks like TNT have seperated the delivery during transit as the whole order as sent out. I have checked with them and the chair is due for delivery today to you. I would also recommend contacting TNT below for confirmation on todays delivery. their details are below. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?searchType=ref&cons=501005514_501003848 TNT Customer services 0800 100 600 If you have any futhrer problems with the delivery please get back to me,

• 5 / 5

  

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  Fast and efficient good service

  Review of 13/04/2022, following an experience of 25/03/2022 by ALICE H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I have been billed by FedEx Express for delivery which is free £188.86 I have not paid as I am disabled

  Review of 10/04/2022, following an experience of 28/01/2022 by ADRIAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Service

  Review of 09/04/2022, following an experience of 23/03/2022 by WILL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Absolutely perfect service the massage bed is top quality and I would definitely recommend this company

  Review of 08/04/2022, following an experience of 24/03/2022 by PETER W. *

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• 5 / 5

  

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  Brilliant

  Review of 08/04/2022, following an experience of 24/03/2022 by DAN B. *

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• 5 / 5

  

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  happy with the quick delivery

  Review of 08/04/2022, following an experience of 24/03/2022 by PHILIP J. *

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• 5 / 5

  

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  We are absolutely love our products. The customer service it's amazingly helpful. Highly recommended this service

  Review of 01/04/2022, following an experience of 16/03/2022 by KARLIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to follow would buy from them again

  Review of 01/04/2022, following an experience of 05/03/2022 by GRAHAM R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good contact, quick delivery! Highly recommend!

  Review of 25/03/2022, following an experience of 23/02/2022 by ROB P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good , great service, I would recommend

  Review of 25/03/2022, following an experience of 04/03/2022 by NOAH H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  The period between purchase and delivery was silent, the progress of the delivery was confused by being in 2 parts (plug adapter & wheelchair) The performance of the wheelchair is not satisfactory, it has been reported and awaiting response

  Review of 25/03/2022, following an experience of 06/03/2022 by DYLAN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great bed good quality

  Review of 25/03/2022, following an experience of 24/02/2022 by CARMEN F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service and great looking barber chairs. Arrived within reasonable time and with no hidden charges as everything was explained upon purchase.

  Review of 25/03/2022, following an experience of 27/02/2022 by REECE R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The product delivered was damaged I am still waiting for a response for the replacement or a refund

  Review of 25/03/2022, following an experience of 23/02/2022 by ROXANNE S. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Fiona We are going to send the damaged bar out to you to change over and it should arrive for the start of next week. Thankyou for your patience during the proces and we apologise for the inconvenience caused. Regards Quirumed

  Answer by Roxanne S

  

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  Ok thanks

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• 5 / 5

  

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  Generally very fast efficient service

  Review of 07/03/2022, following an experience of 16/02/2022 by DARREN J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  There seemed to be a response to my last bad review where they admitted responsibility and offered to collect the faulty product and refund me. That was two weeks ago. I have heard nothing. I have not changed my opinion that this Company has shoddy products and a nightmare administration.

  Review of 07/03/2022, following an experience of 05/11/2021 by AMANDA D. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Ann We replied to the email on the 27/01 but didn´t get any response from you. Apologies there are several options 1) We can collect it and offer a refund. 2) You can find a suitable charger from a local supplier Amazon etc and send us the invoice to cover the costs. Please let me know which would prefer by answering to the email on that we sent to you? Quirumed

• 5 / 5

  

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  Fantastic delivery and kept upto date with full tracking of my order ,no issues whatsoever,I read some bad reviabout this company ,and I can only say my experience was second to none and would highly recommend this company on my own buying experience.

  Review of 07/03/2022, following an experience of 06/02/2022 by SELINA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really happy with the value and quality of the Electric Massage Bed. Would definitely use this website again

  Review of 07/03/2022, following an experience of 09/02/2022 by ADAM C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Had to chase the order, although the electric wheelchair had just been despatched. On line it was advertised as in stock, actually there was a wait due to "awaiting parts".

  Review of 07/03/2022, following an experience of 04/01/2022 by ZOE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service. The cpP is very good.

  Review of 07/03/2022, following an experience of 14/02/2022 by AIDEN C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We could not be more happier, the quality and service were excellent, communication was excellent throughout the order process

  Review of 07/03/2022, following an experience of 01/02/2022 by FREDDIE T. *

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• 5 / 5

  

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  very pleased with the service

  Review of 07/03/2022, following an experience of 04/01/2022 by SAMANTHA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived ahead of schedule, very impressed. All packaged well and no damage.

  Review of 20/02/2022, following an experience of 01/02/2022 by HEATHER G. *

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• 5 / 5

  

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  Very hat. Definitely highly recommended.

  Review of 20/02/2022, following an experience of 28/01/2022 by JIM W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service and very happy with my purchase!

  Review of 20/02/2022, following an experience of 26/01/2022 by DAN R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am very happy with my orders I ordered a led lamp for eyelashes a nail drill and a pedicure chair , electric chair with 3 motors , the delivery was around 6 working days I was very surprised they are very professional ,the drill is very easy to use and the quality is high it has no noise . I am very happy thank you

  Review of 20/02/2022, following an experience of 19/01/2022 by CHARLOTTE C. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Delivery took a while but understandable Still waiting for response to support request to change language to english, 5 working days and counting!

  Review of 18/02/2022, following an experience of 08/01/2022 by JASON P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived on time very impressed foods away easily enough just got to master the controls very pleased

  Review of 18/02/2022, following an experience of 20/01/2022 by ELEANOR G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic customer service, I was able to keep track of where my product was at all times and it was delivered much quicker than expected.

  Review of 14/02/2022, following an experience of 15/01/2022 by TANYA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good and comfortable chair

  Review of 14/02/2022, following an experience of 13/01/2022 by LILY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service and up to date delivery details throughout. Arrived in superb condition

  Review of 14/02/2022, following an experience of 16/01/2022 by FAYE D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  in June 2021 my fathers Electric wheelchair battery wouldn't hold a charge, having used it for three years, checking on the Quirumed site they were "out of stock". Checking again in August they were showing as "in stock" so I paid and ordered one. They kept putting the delivery date off every month. I eventually received it in January 2022, two weeks after my Father passed away having been bed bound for the previous six months as he couldn't use his wheelchair.

  Review of 14/02/2022, following an experience of 30/08/2021 by AIDEN C. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Nigel We are very sorry to hear about your father. Unfortunatly we were waiting for a delivery from the manufactuers for the batteries however, there was many delays in them getting the battery to us before we could send it. We apologies for the inconvenience caused. Regards Quirumed

• 5 / 5

  

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  Hassle free, shipped fast, quality products

  Review of 07/02/2022, following an experience of 12/01/2022 by LAUREN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product with reasonable delivery time. Good value for money.

  Review of 25/01/2022, following an experience of 09/01/2022 by ARTHUR B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent Quality,happy happy

  Review of 21/01/2022, following an experience of 10/11/2021 by DAISY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Well impressed with the quality of the hawk tattoo chair. Better quality than a well known manufacturer. Quick and easy ordering and no fuss delivery.

  Review of 21/01/2022, following an experience of 23/12/2021 by YVETTE D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Keeps up to date by email on proceeding and delivery. Thank you

  Review of 19/01/2022, following an experience of 30/12/2021 by MAX H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The wheelchair is great. Shame you can't speak to a person to find out reason for almost 3 months for delivery

  Review of 19/01/2022, following an experience of 28/10/2021 by KYLE C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Arrived very very damaged and I’ve been trying to reach someone for days but have had no response at all. Terrible quality and terrible service. I would give 0 stars if I was able.

  Review of 08/01/2022, following an experience of 30/10/2021 by NIKKI G. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  We replied to the email reqiesting photos of the packaging and damage. As soon as we recieve the photo of the packaging we shall process the claim and find a solution. Thankyou for your patience during the proces and we apologise for the inconvenience caused.

• 5 / 5

  

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  Excellent product and came on time.

  Review of 08/01/2022, following an experience of 12/12/2021 by JAMIE F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy ordering and speedy hassle free delivery - Highly rate this company ( I think that Quirumed is not well known here in UK but they are right up there in my opinion.

  Review of 08/01/2022, following an experience of 16/12/2021 by ELEANOR R. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Many thanks!!!

• 5 / 5

  

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  Excellent standard of build great price and brilliant service what more do you need

  Review of 05/01/2022, following an experience of 06/12/2021 by MARK M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Placed an order for an electric wheelchair as a Xmas gift for my wife. Order placed early November. Given a ship date of 2nd December to arrive 7/8 days later. When it didn’t arrive, and having received no communication, tried to ring for an update. Answered via a voice response system after waiting for 5/10 minutes cut off. Repeated several times. Forced down the chat / contact messaging route. Answer gives another ship date of 18th December. I queried delivery dates several times to be told 6-8 days. No commitment provided for Xmas delivery. On the 16th December receive a notification from PayPal that my money has been refunded. No communication from Quirumed. Only after chasing again did they admit they had refunded my order due to supply issues. No communication at all, appalling service and follow up. Steer clear of these cowboys

  Review of 05/01/2022, following an experience of 15/11/2021 by GREG H. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Gary Unfortunately the item was not in stock when you made the order and we has several delays for the containers arrving. As you mentioned that you needed for chirstmas and the manufactuer could not garauntee us a deliery we refunded the mony for you. Thankyou for your patience during the proces and we apologise for the inconvenience caused

• 1 / 5

  

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  No where stating online that you have to pay a 25% fee to fedex!!! You only find this out on the order confirmation when you have purchased. Awful

  Review of 04/01/2022, following an experience of 10/11/2021 by ROWENA M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good and thank you would highly recommend

  Review of 25/12/2021, following an experience of 06/11/2021 by EVELYN W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The order has arrived damaged and have not had any resolution yet

  Review of 25/12/2021, following an experience of 25/11/2021 by IAN C. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Dear Kenneth Just to confirm the spare parts to finx the problem were sent out and it should be with you for the end of this week. https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html?cons=1941172&searchType=REF&source=home_widget Please let me know once it arrives that all is ok so that we can close this incidence. We thank you for your patience and apologise for the inconvenienced caused.

  Answer by Ian C

  

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  Thank you for your reply. I will let you know when the part arrives and if everything is resolved. Kind regards Ken Brown

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• 1 / 5

  

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  very poor customer service and product arrived damaged and no answer to my emails 3 weeks later

  Review of 25/12/2021, following an experience of 13/11/2021 by CHELSEA C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service, good customer support.

  Review of 25/12/2021, following an experience of 26/11/2021 by KELLY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My TDL Lamp arrived quickly and in perfect condition. The plug 🔌 unfortunately unfit but I bought another one to fit. Thank you Quirumed !!

  Review of 25/12/2021, following an experience of 29/11/2021 by ROB B. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Firstly given an incorrect quotation and you weren’t prepared to stand over the original quotation ( isn’t there some law about that?!?) Then delivery was delayed and false information/explanation provided as to where the delivery was (I.e. email correspondence contradicted the tracking information) Finally the delivery driver had to be persuaded not to leave the heavy item outside the front door of the disabled customer. Thankfully the product hasn’t yet fallen apart but My expectations are low!

  Review of 20/12/2021, following an experience of 03/11/2021 by MARK M. *

  *Pseudonymized data at the request of the author

  Answer by quirumed.com

  

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  Nigel Apologies for the inconvenience, To confirm the first quotation didn´t have the VAT calculated as there was an error with the system which didn´t recognise the postcode as from Northern Ireland which still pay the VAT on european imports this is what the difference in price was. Please note that delivery is door to door as the courier company don´t have insurance to go inside of a property. There is an extra service that can provide it however, it costs around £400 extra . PLease see details in the terms and conditions about this. https://www.quirumed.com/uk/terms-of-purchase Thankyou for your patience during the proces and we apologise for the inconvenience caused. Quirumed

• 5 / 5

  

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  Good items. Fast delivery

  Review of 11/12/2021, following an experience of 20/11/2021 by PAULA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Top stuff in cheap price

  Review of 11/12/2021, following an experience of 24/11/2021 by SIENNA M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Good products, slow dispatch, massive import bill, unhelpful driver.

  Review of 11/12/2021, following an experience of 23/11/2021 by LEWIS W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Overall a good experience. Good communication, fast dispatch and an intuitive enough site to navigate.

  Review of 04/12/2021, following an experience of 14/11/2021 by YVONNE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Goods delivered as requested

  Review of 04/12/2021, following an experience of 05/11/2021 by VANESSA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived earlier than expected, excellent service

  Review of 18/11/2021, following an experience of 31/10/2021 by PAUL T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered tattoo chair from Quirumed and to be honest got solid piece of chair for half of the price you need to spend for other well known tattoo brands... price-quality-delivery time 10/10.for sure will use it again.

  Review of 21/10/2020, following an experience of 29/09/2020 by ETHAN H. *

  *Pseudonymized data at the request of the author

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