reviews and ratings Sanareva.co.uk

Item posted on 19th March but did not arrive. Refund requested but not received.

took longer than expected and the packaging was damaged.

The item has not been delivered and the customer service is very poor as presumably replying with automated email.

The shipping cost was quite expensive (almost £8) and it arrives very late.

All good until I ran into a problem with an order. Now this company wants a hand written, signed letter and copies of my personal ID documents before they will investigate the issue.

I received I different brand pills(Ducray instead of Akropharma). Disappointed

REALLY bad with the delivery. that 48h is fake. It took me 2 weeks! Be very careful, it doesn't worth the time and the cost of delivery. No benefits and ignoring customer service.

I paid for two items but only received one item by post. I then had to prove my ‘innocence’ by providing a written statement and ID but to date haven’t received the missing item!

I ordered an item from Sanareva on the 9th of November 2020. They said they would despatch in 3-5 days. After failing spectacularly to do so, and my needing this medication very quickly, I found another website that could deliver and so, I cancelled the Sanareva order. They did not reply, and so, wanting an acknowledgement I sent them an email via their website. A week later they (not acknowledging my cancellation) told me they had dispatched my order. I replied telling them I had cancelled it a week ago and would not accept it, and asked for my money back. They replied telling me the order was on its way and "could not be cancelled". It was at this point I threatened them with legal action because they were ignoring my long distance delivery right to cancel and they said if I refused the item it would return to them and they would then refund my money. Unfortunately, Hermes posted it through the letterbox, and I being disabled, by the time I got to the door, they had driven off and so I had to contact Sanareva again and explain thaat they I would not pay for its return and eventually they emailed me a return label. I then had to get to a post office, being auto-immune compromised in a pandemic, and housebound, to return the very item I had cancelled weeks ago, but had been ignored. To this day I still do not have my money back. Today's date: 13th December. Shocking company. Lousy customer Service. Violation of Consumer Rights. They should be reported to the French authorities but frankly I am exhausted by the whole sorrow ordeal. ZERO STARS.

Horrendous! Avoid! After numerous calls and emails to have an update on my parcel and being told each time, "it's being sent to, you should receive an update email confirming the status of your order". after 3 weeks of the order made online, I finally received a notification saying that it has been shipped, but now, there was an issue with the courrier! It took me another couple of emails and calls to finally have a refund. Covid is not an excuse for everything. Other websites manage very well the situation. It was my second and last order ever with this company.