Calculated from 344 review(s) [Stats - Last 12 Months] *
* 3813 reviews since the 09/02/2016
Customer ratings
I ordered some items 5 weeks ago and have not received anything. I couldnt get an answer on their published customer service phone number and each time I emailed I was told they would be delivered soon. Still nothing. There tracking doesnt show you anyting. The whole experiance have been a disaster. I still hope to receive my items but after 5 weeks I doubt it. I will try to get a refund next. Be very warry. I wont use again
09/07/2020
by Michael P.
following an experience of 08/06/2020
Dear Michael,
As we discussed through mail, I am still awaiting a response from the courier service, I do apologise for the delay regarding this issue... Once I receive a confirmation from the courier service on the whereabouts of your parcel i will either be able to proceed with a refund or a replacement order.
Our apologies for any inconvenience caused and we will get back to you as soon as we have further information.
Kind regards,
The Sanareva Team
As we discussed through mail, I am still awaiting a response from the courier service, I do apologise for the delay regarding this issue... Once I receive a confirmation from the courier service on the whereabouts of your parcel i will either be able to proceed with a refund or a replacement order.
Our apologies for any inconvenience caused and we will get back to you as soon as we have further information.
Kind regards,
The Sanareva Team
I'm not happy, I always buy Phyto Phytophanère Anti-Hair Loss & Strengthing 2 x 120 Capsules), and now 2 orders that I received only for hair and nail care,
do not match the description and photo
20/05/2020
by Agnieszka N.
following an experience of 25/04/2020
Dear Agnieszka,
Thank you for taking the time to leave your review.
You have contacted our customer service team previously regarding your query.
Our pharmacists have contact the laboratory Phyto and they have confirmed to us that the product packaging has been redesigned but the formula remains the same. So we can garantee you have receive the correct product, you can verify the formula information, checking the ingredientes on the label.
Also, we have updated the photo on our website as you can see on the following link : https://www.sanareva.co.uk/phyto-phytophanere-anti-hair-loss-strengthening-2-x-120-capsules.html
If you wish to contact directly the laboratory, this is their UK email address : contact@phyto-haircare.co.uk.
Kind regards,
The Sanareva Team
Thank you for taking the time to leave your review.
You have contacted our customer service team previously regarding your query.
Our pharmacists have contact the laboratory Phyto and they have confirmed to us that the product packaging has been redesigned but the formula remains the same. So we can garantee you have receive the correct product, you can verify the formula information, checking the ingredientes on the label.
Also, we have updated the photo on our website as you can see on the following link : https://www.sanareva.co.uk/phyto-phytophanere-anti-hair-loss-strengthening-2-x-120-capsules.html
If you wish to contact directly the laboratory, this is their UK email address : contact@phyto-haircare.co.uk.
Kind regards,
The Sanareva Team
Place an order Green Baby Bottle 330ml turn up yellow color .
20/05/2020
by Mohammad M.
following an experience of 23/04/2020
Dear Mohammad,
Thank you for taking the time to leave us a review.
We are sorry to hear that there was an issue with the product you received, a member of our customer service team will be in touch to try to resolve this for you.
Kind regards,
The Sanareva Team
Thank you for taking the time to leave us a review.
We are sorry to hear that there was an issue with the product you received, a member of our customer service team will be in touch to try to resolve this for you.
Kind regards,
The Sanareva Team
As far as I am aware only one item of the order was received and it took over a month to receive it. I also didnt get any response from customer services sadly.
14/05/2020
by Amelia R.
following an experience of 20/03/2020
Dear Amelia,
Thank you for taking the time to leave your review.
We have been in contact with you on the 15th and 16th March, firstly to notify you that two of the products in your order had unexpectedly gone out of stock, and secondly to let you know that if you refused the delivery and the parcel was automatically returned to us, you would be entitled to a refund.
We apologise for any inconvenience caused by the unexpected stock shortages but we feel that we gave you the information necessary to decide whether or not to accept the order.
Do not hesitate to reply to our email from the 16th March if you wish to discuss this further.
Kind regards,
The Sanareva Team
Thank you for taking the time to leave your review.
We have been in contact with you on the 15th and 16th March, firstly to notify you that two of the products in your order had unexpectedly gone out of stock, and secondly to let you know that if you refused the delivery and the parcel was automatically returned to us, you would be entitled to a refund.
We apologise for any inconvenience caused by the unexpected stock shortages but we feel that we gave you the information necessary to decide whether or not to accept the order.
Do not hesitate to reply to our email from the 16th March if you wish to discuss this further.
Kind regards,
The Sanareva Team
useless delivery service took nearly 10 days to get the product. The phone number is never answered when trying to call. No answer to emails either. Hopeless.
18/03/2020
by Jeffrey C.
following an experience of 23/02/2020
Dear Jeffrey,
Our apologies on behalf of our courier for the slight delay with delivery.
Regarding our customer service, our customer service team responded to your email on the 5th March with no further reply from yourself. Our phone lines are open from 8am-5pm and if you are unable to get through during this period, it is either due to the fact that our lines are busy OR staff training.
We hope that you are pleased with your purchase!
Kind regards,
Sanareva
Our apologies on behalf of our courier for the slight delay with delivery.
Regarding our customer service, our customer service team responded to your email on the 5th March with no further reply from yourself. Our phone lines are open from 8am-5pm and if you are unable to get through during this period, it is either due to the fact that our lines are busy OR staff training.
We hope that you are pleased with your purchase!
Kind regards,
Sanareva
My delivery was placed 26th Feb today is 16 March. The parcel never arrived and costume service was useful helping getting the delivery into me. First and last time I will use this website. I asked for a refund.
16/03/2020
by Carolina M.
following an experience of 26/02/2020
Dear Carolina,
Our customer service team were in contact with Mondial Relay regarding the whereabouts of your order however, due to the current circumstances, their courier service is now temporarily closed, meaning that Sanareva are not able to chase up / deblock orders.
We ask for your understanding during this difficult time and assure you that all affected orders will be treated accordingly as the situation evolves.
Kind regards,
Sanareva
Our customer service team were in contact with Mondial Relay regarding the whereabouts of your order however, due to the current circumstances, their courier service is now temporarily closed, meaning that Sanareva are not able to chase up / deblock orders.
We ask for your understanding during this difficult time and assure you that all affected orders will be treated accordingly as the situation evolves.
Kind regards,
Sanareva
The size of the box I received was WAY too big.
Definitely not environmental friendly.
10/01/2020
by Margherita S.
following an experience of 23/11/2019
Appalling customer service, product received was not as ordered, and refuse to acknowledge their mistake. Klorana dry shampoo 150ml orded.No mention of tinted on the description or in the photo but tinted one sent. Tried to persuade me that the tint doesn't make any difference!! I have to pay for return postage. Abuse of consumers rights. AVOID this company.
24/11/2019
by Fianna M.
following an experience of 03/11/2019
Dear Fianna,
We are sorry if you feel that our response was not satisfactory. We have confirmed that the item you ordered from our site matched the one you received and offered you a refund based on our standard practice if a customer wishes to retract their order.
There was no actual error made in terms of fulfilling your order with us and, thus, we cannot offer you a pre-paid returns label and full refund.
Kind regards,
Sanareva
We are sorry if you feel that our response was not satisfactory. We have confirmed that the item you ordered from our site matched the one you received and offered you a refund based on our standard practice if a customer wishes to retract their order.
There was no actual error made in terms of fulfilling your order with us and, thus, we cannot offer you a pre-paid returns label and full refund.
Kind regards,
Sanareva
This was my first purchase with sanareva for Rapid Whie Toothpaste whitener. Very dissapointed to receive an incorrect shipment . I Ordered online 10x 100ml Rapid White toothpastes , I received 10x 75ml Rapid White toothpastes making
a shortage of 250 ml toothpaste...
21/10/2019
by Ray P.
following an experience of 02/10/2019
Dear Ray,
We contacted you on the 21st October requesting that you kindly send us photographs of the product you received and the bar code so that we can verify the issue with our logistics team. At this point we cannot confirm whether the mistake was due to a packing error or an error with the description of the product on our website.
Regardless, upond reception of the requested photos, we will be able to process a refund of for you equivalent to the amount of product lacking. Kindly get back in touch with us via email or our messaging service if you would like to proceed with this solution.
Our apologies for any inconvenience caused and we thank you for your patience whilst we work to resolve this.
Regards,
Sanareva
We contacted you on the 21st October requesting that you kindly send us photographs of the product you received and the bar code so that we can verify the issue with our logistics team. At this point we cannot confirm whether the mistake was due to a packing error or an error with the description of the product on our website.
Regardless, upond reception of the requested photos, we will be able to process a refund of for you equivalent to the amount of product lacking. Kindly get back in touch with us via email or our messaging service if you would like to proceed with this solution.
Our apologies for any inconvenience caused and we thank you for your patience whilst we work to resolve this.
Regards,
Sanareva
Reviews displayed in chronological order
Information Sanareva.co.uk
Description:
Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray
Address:
sanareva
Lieu-dit Bel Souleil
31850, MONTRABE
Lieu-dit Bel Souleil
31850, MONTRABE
Website:
Category:
Contact:
Tel: 03306846064
contact@sanareva.co.uk
contact@sanareva.co.uk
Authorized Representative:
sanareva
Status:
Up to date
Number of reviews:
344
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