reviews and ratings Sanareva.co.uk

REALLY bad with the delivery. that 48h is fake. It took me 2 weeks! Be very careful, it doesn't worth the time and the cost of delivery. No benefits and ignoring customer service.

I paid for two items but only received one item by post. I then had to prove my ‘innocence’ by providing a written statement and ID but to date haven’t received the missing item!

I ordered an item from Sanareva on the 9th of November 2020. They said they would despatch in 3-5 days. After failing spectacularly to do so, and my needing this medication very quickly, I found another website that could deliver and so, I cancelled the Sanareva order. They did not reply, and so, wanting an acknowledgement I sent them an email via their website. A week later they (not acknowledging my cancellation) told me they had dispatched my order. I replied telling them I had cancelled it a week ago and would not accept it, and asked for my money back. They replied telling me the order was on its way and "could not be cancelled". It was at this point I threatened them with legal action because they were ignoring my long distance delivery right to cancel and they said if I refused the item it would return to them and they would then refund my money. Unfortunately, Hermes posted it through the letterbox, and I being disabled, by the time I got to the door, they had driven off and so I had to contact Sanareva again and explain thaat they I would not pay for its return and eventually they emailed me a return label. I then had to get to a post office, being auto-immune compromised in a pandemic, and housebound, to return the very item I had cancelled weeks ago, but had been ignored. To this day I still do not have my money back. Today's date: 13th December. Shocking company. Lousy customer Service. Violation of Consumer Rights. They should be reported to the French authorities but frankly I am exhausted by the whole sorrow ordeal. ZERO STARS.

Horrendous! Avoid! After numerous calls and emails to have an update on my parcel and being told each time, "it's being sent to, you should receive an update email confirming the status of your order". after 3 weeks of the order made online, I finally received a notification saying that it has been shipped, but now, there was an issue with the courrier! It took me another couple of emails and calls to finally have a refund. Covid is not an excuse for everything. Other websites manage very well the situation. It was my second and last order ever with this company.

Service is shoddy. Ordered £60 + worth of goods on 11th November from a site that says shipping within 48 hours and still not received. It is now 7th December. On my 3rd email I finally received a response saying that there seems to be a delay with the courier and that it would be looked into and I would receive a response. No response to date. Never will I order from this site again.

I ordered the product 3 weeks ago, I’m still waiting for it.

I spend £100 pound and I received nothing. I can not even express my disappointment. I have sent countless emails , called the costumer service every day with no avail. No replacement and no refund was ever given. Customer Service can not even tell where my order is. IT has been 20 days since my order and I got nothing back. I feel like I was scammed, I don't think I will ever see my money back. A total scamm

The parcel took ages to arrive and when it arrived the box inside was all smashed up because of careless packaging.

The product was slow in coming. It came in the end, but I was not warned at purchase the availability was limited like I was by other companies. So this company got my business instead of theirs, whilst they were no more able to provide it at short notice than the other companies.

I purchased various things as a first-time buyer. Two of the products (antiperspirant deodorant) were unsafe to use. I contacted Sanareva explaining the situation also emailing video evidence. They promised to refund but still haven't got it and now not responding to emails. I find the experience highly unpleasant and definitely, I won't recommend it to family or friends.