Customer reviews for sanareva.co.uk

Customer reviews

• 5 / 5

  

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  Great service, fast delivery, very happy.

  Review of 14/05/2020, following an experience of 09/04/2020 by STACEY R. *

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• 1 / 5

  

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  As far as I am aware only one item of the order was received and it took over a month to receive it. I also didnt get any response from customer services sadly.

  Review of 14/05/2020, following an experience of 20/03/2020 by MOHAMMED R. *

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  Answer by sanareva.co.uk

  

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  Dear Amelia, Thank you for taking the time to leave your review. We have been in contact with you on the 15th and 16th March, firstly to notify you that two of the products in your order had unexpectedly gone out of stock, and secondly to let you know that if you refused the delivery and the parcel was automatically returned to us, you would be entitled to a refund. We apologise for any inconvenience caused by the unexpected stock shortages but we feel that we gave you the information necessary to decide whether or not to accept the order. Do not hesitate to reply to our email from the 16th March if you wish to discuss this further. Kind regards, The Sanareva Team

• 5 / 5

  

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  Excellent service especially in the difficult circumstances we find ourselves.

  Review of 28/04/2020, following an experience of 01/04/2020 by MATILDA K. *

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• 5 / 5

  

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  Nice range of products and good prices, quick delivery too

  Review of 28/04/2020, following an experience of 02/04/2020 by BENJAMIN M. *

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• 5 / 5

  

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  Did what you said you would do and told me when the item I wanted was in stock.

  Review of 28/04/2020, following an experience of 08/04/2020 by ISOBEL C. *

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• 5 / 5

  

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  All of the products very good quality

  Review of 28/04/2020, following an experience of 07/04/2020 by SOFIA S. *

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• 5 / 5

  

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  All perfect !!!

  Review of 24/04/2020, following an experience of 04/04/2020 by LUKE S. *

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• 4 / 5

  

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  I was very satisfied with the service and goods I received

  Review of 17/04/2020, following an experience of 27/03/2020 by ALEXANDRA J. *

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• 5 / 5

  

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  Love to order from sanareva!!! Great customer service, I feel valued and taken care of❤

  Review of 15/04/2020, following an experience of 17/03/2020 by WILLIAM G. *

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• 5 / 5

  

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  User friendly website. Prompt delivery. Excellent products and service thank you

  Review of 15/04/2020, following an experience of 16/03/2020 by JIM T. *

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• 5 / 5

  

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  Excellent service as usual

  Review of 15/04/2020, following an experience of 13/03/2020 by LOLA S. *

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• 4 / 5

  

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  I have placed several orders with Sanareva. They really do offer a great selection of excellent products. In normal times, I found their delivery times to be quite long. However, they managed to deliver my last order in a very reasonable time during the Covid-19 Pandemic and responded to my enquiries in a very prompt and professional manner. I will definitely keep buying with them (and just plan ahead to receive my products when they are about to run out) !

  Review of 15/04/2020, following an experience of 15/03/2020 by JOE R. *

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• 5 / 5

  

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  I am very happay

  Review of 15/04/2020, following an experience of 14/03/2020 by JOSEPH R. *

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• 5 / 5

  

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  Given my order was rather complicated, in that I ordered a variety of single items, I was extremely pleased with Sanareva. I was rather surprised ti find that all the information on each product was in French. I unable to comment on each individual products as I trying each in turn. I would be happy to review again at a later date.

  Review of 15/04/2020, following an experience of 15/03/2020 by EMILY K. *

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• 3 / 5

  

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  I understand that due to the pandemic the shipping may take longer, but it would be a good idea to keep the clients posted and update them about their order and how long it may take to arrive, or at least let them know that you are taking care of that.

  Review of 15/04/2020, following an experience of 14/03/2020 by KATIE S. *

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  Answer by sanareva.co.uk

  

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  Dear Mariana, Thank you for taking the time to leave your review. We are sorry if you feel that we have not communicated effectively with our customers during this period regarding potential delays incurred to the delivery of their orders. Unfortunately, the situation has been changing so quickly that we have not been able to contact all of our customers individually to update them on the status of their order. We have, however, been updating our site with a notice from our CEO that gives a general idea of the current situation: https://www.sanareva.co.uk/covid-19-information As always, we also invite customers to contact our customer service team at any point for an update on their order and we will be happy to help. Kind regards, The Sanareva Team

• 5 / 5

  

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  Great website for ordering food supplements and specific products. Prices are surprisingly low but the products are completely fine, from what I can see of my own order. The delivery price can be a bit expensive but at least it's DHL and the order is shipped very quickly.

  Review of 15/04/2020, following an experience of 22/03/2020 by NATASHA P. *

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Reviews displayed in chronological order