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Customer ratings
Customer review
5 / 5
In spite of worrying reviews, I placed my order which appeared to be efficiently processed and my products were delivered on time. I was delighted!
18/03/2020
by RENEE S.
following an experience of 25/02/2020
Customer review
5 / 5
Reliable and efficient. Will shop again.
18/03/2020
by Vera S.
following an experience of 23/02/2020
Customer review
5 / 5
:) :) :)
18/03/2020
by Anastasia F.
following an experience of 24/02/2020
Customer review
5 / 5
Perfect timing
18/03/2020
by Mathieu D.
following an experience of 24/02/2020
Customer review
4 / 5
Only reason I have deducted one star is because delivery is longer than I would like.
18/03/2020
by Marion R.
following an experience of 23/02/2020
Customer review
1 / 5
useless delivery service took nearly 10 days to get the product. The phone number is never answered when trying to call. No answer to emails either. Hopeless.
18/03/2020
by Jeffrey C.
following an experience of 23/02/2020
Response from sanareva
Dear Jeffrey,
Our apologies on behalf of our courier for the slight delay with delivery.
Regarding our customer service, our customer service team responded to your email on the 5th March with no further reply from yourself. Our phone lines are open from 8am-5pm and if you are unable to get through during this period, it is either due to the fact that our lines are busy OR staff training.
We hope that you are pleased with your purchase!
Kind regards,
Sanareva
Most professional companies deliver within 2 to 3 days, not 10. You only responded once the delivery was scheduled. Your telephone service is pathetic and you should employ more staff.
Response from sanareva
Dear Jeffrey,
Our apologies if you feel that the delivery service provided by our courier is too slow. We are based in the South of France so delivery over to the UK does take slightly longer than other UK-based companies.
Regarding our customer service availability, our team do the best they can to respond to all queries within 48 hours. However, we can only take a certain number of calls at one time.
The best service. Excellent quality products and fantastic customer service.
18/03/2020
by RHONDA G.
following an experience of 21/02/2020
Customer review
5 / 5
This is my second order from this company, service excellent both times, emails from ordering right up to the delivery regarding your order.Delivery of your items by the
company used excellent both times. I would recommend !
18/03/2020
by G E.
following an experience of 20/02/2020
Customer review
5 / 5
Good offers.
18/03/2020
by Ana R.
following an experience of 20/02/2020
Customer review
4 / 5
Product arrived on time and used with satisfaction
18/03/2020
by Stuart S.
following an experience of 06/02/2020
Reviews displayed in chronological order
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Information Sanareva.co.uk
Description:
Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray
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Customer review
5 / 5