Customer reviews for sanareva.co.uk

Customer reviews

• 4 / 5

  

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  Not a lot to report on. Ordering was fairly straight forward. One thing that bothered me was there was nothing to say where the goods were being shipped from and I suspected from abroad ie outside the UK. The delivery time was quoted as quite a long time away and I worried that my goods my be stuck in customs. But luckily the order arrived earlier than the website estimated. The product was through no real fault of Sanareva quite ridiculously expensive for a set of just 6 nasal swabs for stopping nose-bleeds. When I think of hoiw cheap Styptic pencils used to be for stopping bleeding from shaving cuts - these Nexcare are a rip-off. But everywhere is on the same kick and nobody sells them cheaper than Sanareva so it's hobson's choice really.

  Review of 26/02/2021, following an experience of 31/01/2021 by JODIE R. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 26/02/2021, following an experience of 03/02/2021 by ADRIAN P. *

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• 5 / 5

  

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  Absolutely brilliant I couldn't get this product in the UK so searched online and managed to source from Sanareva Ordered and received within a reasonable amount of time even though I was advised it may take a little while

  Review of 26/02/2021, following an experience of 31/01/2021 by JANE P. *

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• 5 / 5

  

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  Everything was easy and straight forward. Speedy delivery and a competative price.

  Review of 26/02/2021, following an experience of 01/02/2021 by CHARLES W. *

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• 5 / 5

  

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  Great service. Good prices and quality products.

  Review of 26/02/2021, following an experience of 29/01/2021 by DARREN M. *

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• 5 / 5

  

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  Great efficient service over in UK too.

  Review of 26/02/2021, following an experience of 31/01/2021 by ADAM G. *

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• 5 / 5

  

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  Very good service

  Review of 26/02/2021, following an experience of 01/02/2021 by ELLA H. *

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• 4 / 5

  

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  Fairly easy to use the site and to place and pay for goods. The service was good with delivery by DPD in 5 days.

  Review of 26/02/2021, following an experience of 02/02/2021 by DUNCAN G. *

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• 3 / 5

  

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  the site was ok

  Review of 22/02/2021, following an experience of 29/01/2021 by DEAN F. *

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  Answer by sanareva.co.uk

  

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  Dear John, Thank you for your review. Kind regards, Sanareva

• 4 / 5

  

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  Very late on delivery? Reason why its not 5 star...

  Review of 22/02/2021, following an experience of 21/01/2021 by KELLY S. *

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• 5 / 5

  

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  Thank you.

  Review of 22/02/2021, following an experience of 23/01/2021 by BEN G. *

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• 5 / 5

  

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  Quick and efficient delivery. Product is as advertised 😁

  Review of 22/02/2021, following an experience of 25/01/2021 by REBECCA E. *

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• 4 / 5

  

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  worked well

  Review of 22/02/2021, following an experience of 21/01/2021 by SCOTT R. *

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• 5 / 5

  

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  Good

  Review of 22/02/2021, following an experience of 28/01/2021 by GRANT R. *

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• 4 / 5

  

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  Handled very well,although delivery may have been a bit quicker

  Review of 19/02/2021, following an experience of 21/01/2021 by ISABEL R. *

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• 5 / 5

  

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  Very good, meeting my expectations, I strongly recommend

  Review of 19/02/2021, following an experience of 20/01/2021 by RILEY T. *

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• 5 / 5

  

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  Fast delivery and good service and price

  Review of 19/02/2021, following an experience of 21/01/2021 by ISABEL C. *

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• 4 / 5

  

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  Pretty simple

  Review of 19/02/2021, following an experience of 18/01/2021 by KARLIE C. *

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• 5 / 5

  

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  Great products at great prices we bought Rene Furterer hair products which we have bought before at a higher cost elsewhere. The order arrived in days in good condition. We had read some bad reviews regarding 'non' delivery as items come from France, we did not encounter any difficulties and can only comment based on our experience. We have had two orders now and both arrived within 7 days from order which is great.

  Review of 19/02/2021, following an experience of 16/01/2021 by HARLEY M. *

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• 5 / 5

  

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  I am very satisfied with my order which was delivered to me in a short space of time following my online purchase. It was well wrapped and everything was intact. Well done!

  Review of 19/02/2021, following an experience of 16/01/2021 by BETHANY C. *

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• 5 / 5

  

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  Good product

  Review of 19/02/2021, following an experience of 16/01/2021 by POPPY M. *

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• 4 / 5

  

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  Thanks - Merci

  Review of 19/02/2021, following an experience of 30/12/2020 by ZACH L. *

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• 5 / 5

  

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  Can't fault it. Products were delivered promptly and tracking info was perfect. Will reorder again

  Review of 19/02/2021, following an experience of 18/01/2021 by SEAN O. *

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• 5 / 5

  

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  xxxx

  Review of 19/02/2021, following an experience of 18/01/2021 by CARMEN B. *

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• 5 / 5

  

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  very fast in spite of Covid!

  Review of 17/02/2021, following an experience of 13/01/2021 by FRED M. *

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• 5 / 5

  

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  I have been using Elgydium toothbrushes for years. This is now the only place that I can find to buy them in UK. Well done Sanareva for filling a gap in the market.

  Review of 17/02/2021, following an experience of 14/01/2021 by TOBY W. *

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• 5 / 5

  

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  good tracking and swift delivery . Very helpful and reliable for the product I needed!

  Review of 17/02/2021, following an experience of 13/01/2021 by MARIA K. *

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• 5 / 5

  

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  I've purchased a few times from Sanareva and I'm very satisfied with the products, speed of delivery and customer support. Thank you.

  Review of 17/02/2021, following an experience of 13/01/2021 by BEN H. *

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• 5 / 5

  

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  Excellent products and outstanding delivery service in those difficult times.Thank you. Here's 5 stars from me.

  Review of 17/02/2021, following an experience of 10/01/2021 by PAULA J. *

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• 5 / 5

  

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  I wanted something different during the lockdown and have always liked having a bar of soap that was significantly larger than the traditional 125g versions. This soap is a very good value for the quality that goes into it and is my new go-to soap for cleanliness. Sometimes the fragrance is faintly smelled while using but comes out later in the day when it has had time to warm against your body.

  Review of 16/02/2021, following an experience of 10/01/2021 by JACK D. *

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• 5 / 5

  

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  Excellent customer service

  Review of 05/02/2021, following an experience of 09/01/2021 by TOBY M. *

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• 5 / 5

  

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  Very smoothing transaction, website easy to use. The only downside was the price of the delivery that I found quite pricy, but with Brexit I guess this is what we'll have to get used to.

  Review of 05/02/2021, following an experience of 10/01/2021 by SUMMER P. *

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• 4 / 5

  

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  Very efficient and quick.

  Review of 05/02/2021, following an experience of 11/01/2021 by KELLY W. *

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• 5 / 5

  

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  Everything to do with my order was very good and kept me informed of its journey

  Review of 05/02/2021, following an experience of 11/01/2021 by WAYNE B. *

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• 4 / 5

  

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  Took a little longer to come than I would like. That's probably due to Brexit.

  Review of 05/02/2021, following an experience of 07/01/2021 by LEAH M. *

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• 5 / 5

  

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  Excellent company swift delivery.

  Review of 05/02/2021, following an experience of 07/01/2021 by SCOTT W. *

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• 5 / 5

  

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  No problems experienced at all with the ordering system, products delivered on time and in good order. We have completed the Brexit process and with negative reports of goods being imported to the UK I was a little apprehensive which was found to be unfounded. The package was displaying a copy of the documentation to allow the shipment to enter the county which it clearly did. Well done for your research and proactive work which has payed off. A very professional service.

  Review of 30/01/2021, following an experience of 06/01/2021 by PETER P. *

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• 5 / 5

  

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  Easy to order, speedy delivery, great service.

  Review of 24/01/2021, following an experience of 05/01/2021 by ROSS H. *

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• 5 / 5

  

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  Very good products and service

  Review of 23/01/2021, following an experience of 04/01/2021 by SAMANTHA M. *

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• 5 / 5

  

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  fine

  Review of 23/01/2021, following an experience of 05/01/2021 by DYLAN G. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 23/01/2021, following an experience of 04/01/2021 by SABRINA B. *

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• 5 / 5

  

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  all very easy good

  Review of 22/01/2021, following an experience of 01/01/2021 by BETH W. *

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• 4 / 5

  

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  Got what I wanted.

  Review of 22/01/2021, following an experience of 31/12/2020 by MAX W. *

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• 5 / 5

  

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  I have used this company before, and have no problem in recommending them to anyone.

  Review of 21/01/2021, following an experience of 16/12/2020 by JOHN F. *

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• 5 / 5

  

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  A very good service

  Review of 21/01/2021, following an experience of 28/12/2020 by AARON R. *

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• 5 / 5

  

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  Excellent service. Fanulous products. Thank you.

  Review of 21/01/2021, following an experience of 28/12/2020 by GORDON G. *

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• 5 / 5

  

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  just ordered and it went through over the new year finr

  Review of 17/01/2021, following an experience of 26/12/2020 by SALLY M. *

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• 4 / 5

  

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  I didn't get everything I ordered. They've mixed one product but otherwise good

  Review of 17/01/2021, following an experience of 21/12/2020 by WAYNE C. *

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• 4 / 5

  

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  Easy to order via website and delivery was good.

  Review of 17/01/2021, following an experience of 28/12/2020 by LOGAN P. *

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• 4 / 5

  

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  There were no problems in processing the order and it was dispatched quickly considering the time of year, i.e. Christmas. Very good courier service.

  Review of 17/01/2021, following an experience of 22/12/2020 by EILEEN R. *

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• 5 / 5

  

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  Superb service from start to finish.

  Review of 17/01/2021, following an experience of 17/12/2020 by BRADLEY M. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 17/01/2021, following an experience of 20/12/2020 by ISOBEL A. *

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• 5 / 5

  

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  Hi! ! ! So first of all I want to thank you for the delivered products. They are at a low price compared to other economic agents. What would be good for you to change is the delivery time, but in the current conditions related to the pandemic, the delivery time is ok for me and I understand you perfectly and that is why the delivery is longer. At first I panicked that my order was not coming, but I wrote an e-mail and they explained the causes of the delay. They were very receptive 😉 In the future I will be your loyal customer! I have already tried some products and I am satisfied!

  Review of 17/01/2021, following an experience of 30/11/2020 by THEO J. *

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• 5 / 5

  

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  very efficient service - thank you

  Review of 17/01/2021, following an experience of 15/12/2020 by ALEXANDRA S. *

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• 5 / 5

  

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  Fast delivery . Used quite few times. Very reliable. Thank you.

  Review of 17/01/2021, following an experience of 21/12/2020 by BECKY C. *

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• 5 / 5

  

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  Always great service, really value the product range.

  Review of 17/01/2021, following an experience of 14/12/2020 by LILLY R. *

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• 1 / 5

  

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  REALLY bad with the delivery. that 48h is fake. It took me 2 weeks! Be very careful, it doesn't worth the time and the cost of delivery. No benefits and ignoring customer service.

  Review of 17/01/2021, following an experience of 04/12/2020 by JADE S. *

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  Answer by sanareva.co.uk

  

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  Dear Dimi, As explained on the website; Sanareva is encountering a delay in processing because our warehouse is based in the south of France. Currently, the country has gone back into lockdown regarding covid-19. Furthermore, we do not offer 48h delivery. Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take 5 working days to arrive at the delivery address indicated. Your parcel was dispatched on the 12/12 and delivered on the 19/12: hence 5 working days later. Kind regards, The Sanareva Team

• 5 / 5

  

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  Excellent service. Polite, friendly and efficient young lady who took order on the telephone.

  Review of 17/01/2021, following an experience of 15/12/2020 by DARREN S. *

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• 5 / 5

  

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  Excellent Communication, delayed delivery but not the fault of the Company

  Review of 17/01/2021, following an experience of 18/12/2020 by NATASHA R. *

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• 5 / 5

  

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  very happy with products and site

  Review of 17/01/2021, following an experience of 09/12/2020 by JACKSON C. *

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• 5 / 5

  

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  I love sanareva.co.uk. I am able to shop for goods i would normally buy in France. It is a wonderful sevice. I highly recommend it.

  Review of 17/01/2021, following an experience of 18/12/2020 by OLIVER C. *

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• 3 / 5

  

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  I have only given the service 3 stars as it took too long for the order to be processed and arrive, but this could have been due to the Christmas period. However, I will order again when my supplies are low.

  Review of 11/01/2021, following an experience of 08/12/2020 by BRUCE O. *

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  Answer by sanareva.co.uk

  

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  Dear Janet, As explained on the website; Sanareva is encountering a delay in processing because our warehouse is based in the south of France. Currently, the country has gone back into lockdown regarding covid-19. Once with our courier, your parcel should take 5 working days to arrive at the delivery address indicated. Not to be taken into account are the Christmas bank holidays and New Year bank holidays which results in you receiving your parcel in time. We hope you enjoy your products and thank you for shoppin with us! Kind regards, The Sanareva Team

• 5 / 5

  

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  No problems finding exactly the product I needed.

  Review of 02/01/2021, following an experience of 14/12/2020 by KEVIN P. *

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• 4 / 5

  

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  Been a little unsure how to claim my cash reward. Apart from this service seems good. A quick response after purchase and quick delivery. I will order again.

  Review of 02/01/2021, following an experience of 13/12/2020 by ELLA E. *

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• 5 / 5

  

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  3rd Order now & no problems, good products & quick delivery to UK. Would recommend.

  Review of 01/01/2021, following an experience of 11/12/2020 by LILLY W. *

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• 5 / 5

  

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  Good. Order was processed correctly and delivered on time

  Review of 01/01/2021, following an experience of 11/12/2020 by OLIVER G. *

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• 5 / 5

  

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  Very good customer service, item arrived quickly, tracked all the way. Cheapest on the market and free postage. Very pleased.

  Review of 31/12/2020, following an experience of 10/12/2020 by REBECCA B. *

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• 5 / 5

  

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  Thank you for this syrup. It is great.

  Review of 31/12/2020, following an experience of 06/12/2020 by CHELSEA S. *

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• 5 / 5

  

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  Quick delivery, hassle free, product seems very fresh 👍

  Review of 31/12/2020, following an experience of 10/12/2020 by JOANNE J. *

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• 5 / 5

  

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  good price!

  Review of 31/12/2020, following an experience of 10/12/2020 by CLAIRE B. *

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• 5 / 5

  

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  excellent place to shop, beautiful products and service is very fast. would recomend to family and friends.

  Review of 31/12/2020, following an experience of 05/12/2020 by HELEN P. *

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• 5 / 5

  

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  Great quality products. The parcel arrived on time

  Review of 31/12/2020, following an experience of 06/12/2020 by LISA W. *

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• 5 / 5

  

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  GOOD BUY GREAT PRICE

  Review of 28/12/2020, following an experience of 07/12/2020 by COURTNEY A. *

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• 5 / 5

  

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  An efficient service

  Review of 26/12/2020, following an experience of 30/11/2020 by OLIVER S. *

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• 1 / 5

  

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  I paid for two items but only received one item by post. I then had to prove my ‘innocence’ by providing a written statement and ID but to date haven’t received the missing item!

  Review of 26/12/2020, following an experience of 02/12/2020 by KATIE C. *

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  Answer by sanareva.co.uk

  

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  Dear Akhtar, After checking with the customer service team, I see that you have been in contact with one of our agents and they have offered a refund for your missing products. Our apologies for the inconvenience caused, The Sanareva Team

• 4 / 5

  

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  goods arrived as ordered but took a lot longer than I expected, but probably down to Xmas rush as all mail is running late at the moment?

  Review of 26/12/2020, following an experience of 30/11/2020 by LUCAS W. *

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• 5 / 5

  

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  Good service, great products. I hope, after Brexit, to still be able to use Sanareva.

  Review of 26/12/2020, following an experience of 30/11/2020 by BARRY H. *

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• 5 / 5

  

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  Fully satisfied in these difficukt Covid times. I would definitely choose their products another time.

  Review of 26/12/2020, following an experience of 01/12/2020 by SCOTT H. *

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• 5 / 5

  

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  Great product and price, speedy delivery too, highly recommend

  Review of 26/12/2020, following an experience of 03/12/2020 by ELIZABETH A. *

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• 5 / 5

  

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  ok very good )

  Review of 26/12/2020, following an experience of 28/11/2020 by RILEY W. *

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• 5 / 5

  

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  Everything was very easy to find and website easy to use. Kept me informed about my order it's dispatch and delivery.

  Review of 26/12/2020, following an experience of 30/11/2020 by VICTORIA L. *

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• 5 / 5

  

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  Good value, delivery excellent, very happy

  Review of 20/12/2020, following an experience of 26/11/2020 by IMOGEN T. *

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• 5 / 5

  

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  Very prompt and helpful service

  Review of 20/12/2020, following an experience of 29/11/2020 by CHLOE J. *

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• 1 / 5

  

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  I purchased various things as a first-time buyer. Two of the products (antiperspirant deodorant) were unsafe to use. I contacted Sanareva explaining the situation also emailing video evidence. They promised to refund but still haven't got it and now not responding to emails. I find the experience highly unpleasant and definitely, I won't recommend it to family or friends.

  Review of 19/12/2020, following an experience of 07/10/2020 by DYLAN M. *

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  Answer by sanareva.co.uk

  

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  Dear laura we have contacted you by emails to let you know how we can assit you please check your emails and get back to us

• 4 / 5

  

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  My order came damaged, but they made a full refund

  Review of 18/12/2020, following an experience of 19/11/2020 by PAULA H. *

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• 5 / 5

  

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  I am happy eith this company and will shop again. It will be interesting to see if in the UK we have to pay taxes after New Year.

  Review of 18/12/2020, following an experience of 26/11/2020 by HELENA W. *

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• 5 / 5

  

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  My husband has tinnitus and has started taking these to help him

  Review of 16/12/2020, following an experience of 15/11/2020 by TARA S. *

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• 1 / 5

  

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  Horrendous! Avoid! After numerous calls and emails to have an update on my parcel and being told each time, "it's being sent to, you should receive an update email confirming the status of your order". after 3 weeks of the order made online, I finally received a notification saying that it has been shipped, but now, there was an issue with the courrier! It took me another couple of emails and calls to finally have a refund. Covid is not an excuse for everything. Other websites manage very well the situation. It was my second and last order ever with this company.

  Review of 16/12/2020, following an experience of 10/11/2020 by DONNA C. *

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  Answer by sanareva.co.uk

  

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  dear lobert i am sorry about this we are taking abit more time to send out parcel as we have stated on our site but i see that your problem was resolved and you were refunded

• 5 / 5

  

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  Great product, easy transaction, impressive communication, c thank you

  Review of 16/12/2020, following an experience of 21/10/2020 by TARA P. *

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• 1 / 5

  

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  I ordered an item from Sanareva on the 9th of November 2020. They said they would despatch in 3-5 days. After failing spectacularly to do so, and my needing this medication very quickly, I found another website that could deliver and so, I cancelled the Sanareva order. They did not reply, and so, wanting an acknowledgement I sent them an email via their website. A week later they (not acknowledging my cancellation) told me they had dispatched my order. I replied telling them I had cancelled it a week ago and would not accept it, and asked for my money back. They replied telling me the order was on its way and "could not be cancelled". It was at this point I threatened them with legal action because they were ignoring my long distance delivery right to cancel and they said if I refused the item it would return to them and they would then refund my money. Unfortunately, Hermes posted it through the letterbox, and I being disabled, by the time I got to the door, they had driven off and so I had to contact Sanareva again and explain thaat they I would not pay for its return and eventually they emailed me a return label. I then had to get to a post office, being auto-immune compromised in a pandemic, and housebound, to return the very item I had cancelled weeks ago, but had been ignored. To this day I still do not have my money back. Today's date: 13th December. Shocking company. Lousy customer Service. Violation of Consumer Rights. They should be reported to the French authorities but frankly I am exhausted by the whole sorrow ordeal. ZERO STARS.

  Review of 16/12/2020, following an experience of 09/11/2020 by FLORENCE E. *

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  Answer by sanareva.co.uk

  

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  Dear lynda like we keep saying evryewheres that you are writting we could not cancel your order it was too late we snt you the retun label and refunded you please check your account

  Answer by sanareva.co.uk

  

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  Dear lynda please check your account to see that we have made the refund

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• 3 / 5

  

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  Although overall I am pleased with my order, it was very slow to arrive.

  Review of 16/12/2020, following an experience of 14/11/2020 by LUCY C. *

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  Answer by sanareva.co.uk

  

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  thank you for shopping with us we hope your exparience is better next time

• 1 / 5

  

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  Service is shoddy. Ordered £60 + worth of goods on 11th November from a site that says shipping within 48 hours and still not received. It is now 7th December. On my 3rd email I finally received a response saying that there seems to be a delay with the courier and that it would be looked into and I would receive a response. No response to date. Never will I order from this site again.

  Review of 16/12/2020, following an experience of 11/11/2020 by COLIN W. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  daer mardeen as we have stated on our site we are having abit of delays right now due to to lockdown

• 5 / 5

  

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  I've used Sanareva many times and I have no hesitation in recommending the company. The site is full of interesting products and delivery to the UK is quick and painless.

  Review of 10/12/2020, following an experience of 09/11/2020 by KIRSTEN S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I bought some products I couldn't find elsewhere, the delivery time was reasonable

  Review of 10/12/2020, following an experience of 10/11/2020 by OLIVIA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good ,site

  Review of 10/12/2020, following an experience of 13/11/2020 by ABBIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 10/12/2020, following an experience of 14/11/2020 by WENDY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  THE TABLETS WERE DELIVERED AS PROMISED 2 DAYS AFTER THE COMPANY RECEIVED PAYMENT

  Review of 10/12/2020, following an experience of 14/11/2020 by PETE J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered the product 3 weeks ago, I’m still waiting for it.

  Review of 10/12/2020, following an experience of 03/11/2020 by DAISY R. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Claire like we informed you by emaildur to the corona virus crisis

• 3 / 5

  

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  Took a good few days for my order to be delivered , even with covid it took longer than i thought

  Review of 10/12/2020, following an experience of 05/11/2020 by ROB H. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear jayne thank you for your review we are realy sorry for the delay as you know we are in lockdown here in france that is what the delay is due to but we are doing all we can to satisfy all of our client delivery each parcel as fast as possible

• 5 / 5

  

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  2nd time I have used this company and once again all delivered well packed and on time.

  Review of 06/12/2020, following an experience of 03/11/2020 by HELEN A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order