Customer reviews for sanareva.co.uk

Customer reviews

• 5 / 5

  

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  great service, simple and efficient

  Review of 23/10/2021, following an experience of 28/09/2021 by MARTIN W. *

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• 5 / 5

  

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  I bought some french soaps from here and they are absolutely lovely! I'm so happy with my purchase! I did find that the delivery cost was higher than I usually pay and the website was a little tricky to navigate at times but the price of the soaps were a lot lower than other sites and it was all worth it because the soaps are so nice!! I'm pretty sure I'll be buying from them again! Thank you so much!

  Review of 23/10/2021, following an experience of 28/09/2021 by JACK A. *

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• 5 / 5

  

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  Excellent. Goods delivered in about 1 week which is better than I expected post Brexit.

  Review of 23/10/2021, following an experience of 28/09/2021 by LISA W. *

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• 5 / 5

  

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  My son says the tablets are amazing

  Review of 23/10/2021, following an experience of 27/09/2021 by DANIELLE W. *

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• 5 / 5

  

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  I have ordered the same product twice and no issues either time

  Review of 23/10/2021, following an experience of 28/09/2021 by KARLIE K. *

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• 5 / 5

  

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  Excellent

  Review of 23/10/2021, following an experience of 27/09/2021 by ELSIE M. *

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• 5 / 5

  

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  Good service, prompt delivery .

  Review of 23/10/2021, following an experience of 27/09/2021 by COLIN M. *

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• 5 / 5

  

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  All good

  Review of 23/10/2021, following an experience of 27/09/2021 by REECE B. *

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• 5 / 5

  

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  Excellent service, fast delivery

  Review of 23/10/2021, following an experience of 27/09/2021 by ALFIE P. *

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• 3 / 5

  

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  Site is difficult to navigate and delivery although paid for is very slow. It takes over 7 days to deliver. Im in London UK and i ordered items 9 days ago, paid for delivery, and still waiting.

  Review of 23/10/2021, following an experience of 26/09/2021 by CHRIS J. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Angela, Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs. Your order was dispatched on 28/09 and delivered on 06/10. It was retained in customs for 48 hours, we unfortunately do not have any control of that. Thank you for your understanding, Kind regards, The Sanareva team

• 5 / 5

  

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  Good transaction, value for money item, good communication.

  Review of 23/10/2021, following an experience of 26/09/2021 by PAULINE E. *

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• 5 / 5

  

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  Fast, cost effective service

  Review of 23/10/2021, following an experience of 26/09/2021 by GEORGE P. *

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• 5 / 5

  

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  Very pleased to be able to get the French products I like which are not available in the uk.

  Review of 23/10/2021, following an experience of 25/09/2021 by IMOGEN H. *

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• 4 / 5

  

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  Ordering trouble free, delivery time good, although I would have like some notification of when it was due to arrive.

  Review of 23/10/2021, following an experience of 26/09/2021 by NICK R. *

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• 5 / 5

  

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  Totul a fost ok.Saitul e foarte bine pus la punct.

  Review of 23/10/2021, following an experience of 26/09/2021 by JULIA M. *

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• 3 / 5

  

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  The item arrived and was as expected but it took quite a while to get here. One can make allowance for the current delivery problems throughout the country but there seemed no way to track the parcel.

  Review of 23/10/2021, following an experience of 24/09/2021 by DUNCAN S. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Christine, Sanareva commits to dispatching orders within 48 hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs. Your order was dispatched on 27/09 but was blocked in customs for 72 hours, which explains the delay of delivery. We unfortunately don't have any control on that. We apologize for the inconvenience and hope you are satisfied with your item. Kind regards, The Sanareva Team

• 1 / 5

  

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  Products arrived in very poor condition, heavier item packed on top of lighter items so squashing the boxes, Why would anyone pack an order like that? Tried to use in house support system numerous times that kept saying that it could not submit request? Have contacted customer support and still no reply a week later?? Absolutely terrible service and i would hesitate to use again unless had assurances from support team that it is a one off, if they ever get back!

  Review of 23/10/2021, following an experience of 24/09/2021 by MARIA H. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Kevin, We are sorry to hear about this and entirely understand your disappointment. We have sent you an email this afternoon requesting some more information and photographic evidence of the parcel condition. Kind regards, The Sanareva team

  Answer by Maria H

  

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  Hi, I have emailed photos on 3 occasions as i cannot do it with the in house support system! There does not appear to be any way to upload photos through this system either? So how exactly am i meant to send the photos? Regards Kevin

  Answer by sanareva.co.uk

  

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  Good morning Kevin, You can send us photos through your customer account. Please click on "Contact" then "Contact Customer Services", scroll down then you can view "Contact information" like the screenshot attached here below. You may then add up to 3 different files to your mail. Our email inbox is linked to our internal system but we for some reason did not receive the one you sent that included the photos. I have just traced it up by researching your email address. We apologize for the inconvenience caused, Kind regards, The Sanareva team

  Answer by Maria H

  

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  I have tried numerous times on lots of different days and as i keep saying your site will not allow me to send photos, i can send a message without photos ok but not with photos. It either says it cannot submit request or i am not allowed to see ticket? This has gone on long enough i would like to return those damaged items at your cost as i cannot provide proof through your site and you are not giving me any other options to provide that proof as i have sent them by email as well and you have not seen or replied to that either. I have sent emails on 8th, 12th and 14th with photos attached.

  Answer by sanareva.co.uk

  

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  Dear Kevin, Could you please transfer the photos to the following email address : s.lacey@santediscount.com I will personally deal with your case, please be reassured that we will find a solution to this. Also, in your email, can you precise the quantity of damaged items and their reference name. Thank you so much for your understanding, Kind regards, Shayna

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• 4 / 5

  

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  This review would have been 5 star but unfortunately I was unable to use the link provided to track my order; I did try several times but the message was always the same - words to the effect that the courier had not yet taken receipt of my package. However, goods were dispatched promptly and I received my order within about 10 days of placing it - timescales were as advised on website.

  Review of 23/10/2021, following an experience of 20/09/2021 by JODIE M. *

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• 4 / 5

  

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  It took a while to come. It was all there and nothing broke. Glad to see this company is stocking the mouthwash again. Would use again

  Review of 19/10/2021, following an experience of 24/09/2021 by NATHAN R. *

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• 5 / 5

  

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  Excellent price!

  Review of 19/10/2021, following an experience of 26/09/2021 by KARLIE W. *

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• 5 / 5

  

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  Offers And prices are amazing!

  Review of 19/10/2021, following an experience of 25/09/2021 by AMANDA H. *

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• 1 / 5

  

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  The shipping took a week longer than the maximum which was formally stated. Once a product did arrive, it turned out to be the wrong product. After contacting them 4 or 5 times to clarify that the product was not the one indicated, and to ask for a refund, they took a week to respond and then expressed the position that the product was the correct one despite the obvious differences between the actual product and the one described on both their website and on the sales receipt which was sent to me. This is the first time I have ever had such a misleading and problematic and purchasing experience despite regularly purchasing various items online.

  Review of 19/10/2021, following an experience of 22/09/2021 by ERIN H. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Joeph, We are sorry to hear about your negative shopping experience with Sanareva. If you would like to obtain a refund on this product, we can send you a return label if you are not happy with the capsules.However, we do not have these in a tablet format. There is indeed a mistake in the product title, although that it is mentioned many times in the description that theses are capsules. Please keep us informed on if you prefer to keep these or send them back in order to obtain a refund. We apologize for the inconvenience, Kind regards, The Sanareva team

  Answer by Erin H

  

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  As I have already stated in previous emails to you, the package was opened and a capsule was removed as part of the process of ensuring that the product was in no way a tablet or of some unusual format. If you accept the return of opened goods, please do send me a "return label" as I do feel that a refund is fully justified. JGiacomin

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• 5 / 5

  

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  Excellent

  Review of 19/10/2021, following an experience of 25/09/2021 by ALAN R. *

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• 5 / 5

  

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  good

  Review of 19/10/2021, following an experience of 25/09/2021 by HEATHER S. *

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• 5 / 5

  

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  Great sevice. Fast delivery.

  Review of 14/10/2021, following an experience of 24/09/2021 by LAYLA C. *

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• 5 / 5

  

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  Support service is proactive

  Review of 14/10/2021, following an experience of 24/09/2021 by EDWARD K. *

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• 5 / 5

  

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  Reliable and trustworthy. I frequently buy hair vitamins from sanareva and I really like the products received and the good and fast customer service.

  Review of 14/10/2021, following an experience of 23/09/2021 by AMANDA K. *

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• 5 / 5

  

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  Thank you. It was my ferst order... And was very good. All products are original and perfect quality. I will buy again here. I recommend the Sanareva online shop.

  Review of 14/10/2021, following an experience of 25/09/2021 by EMILY G. *

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• 5 / 5

  

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  Goods delivered on time and in good working order.

  Review of 14/10/2021, following an experience of 22/09/2021 by LEE T. *

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• 5 / 5

  

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  All very good and efficient

  Review of 14/10/2021, following an experience of 22/09/2021 by NIKKI K. *

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• 5 / 5

  

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  EXCELLENT..VERY RELIABLE AND EFFICIENT COMPANY..I WOULD RECOMMEND THIS COMPANY 100%

  Review of 14/10/2021, following an experience of 22/09/2021 by NEIL K. *

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• 5 / 5

  

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  This not a the 1st time, I have been ordered goods from Sanareva. My items arrived on time. The price was good. The only bad if I can say like that, was the shipping price. It has gone up. May be due to Brexit. However, I will always order from them as the item price are cheaper compares buying them here in the UK

  Review of 14/10/2021, following an experience of 23/09/2021 by TANYA M. *

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• 4 / 5

  

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  I am very pleased with the range of products on offer however, I don’t find the website that great. Recently had problems applying my rewards to an order and had to email customer services….not overly helpful. But 24 hours later the rewards were available so I could complete my order.

  Review of 14/10/2021, following an experience of 22/09/2021 by MARIA M. *

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• 5 / 5

  

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  the experience this website offer is great .

  Review of 14/10/2021, following an experience of 21/09/2021 by VANESSA W. *

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• 5 / 5

  

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  Everything went smoothly!

  Review of 14/10/2021, following an experience of 21/09/2021 by JAYDEN R. *

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• 5 / 5

  

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  Very good value. Rapid service.

  Review of 14/10/2021, following an experience of 21/09/2021 by OWEN R. *

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• 5 / 5

  

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  Speedy delivery and fantastic product!

  Review of 14/10/2021, following an experience of 22/09/2021 by SABRINA K. *

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• 5 / 5

  

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  Very good.

  Review of 14/10/2021, following an experience of 21/09/2021 by CAROLINE P. *

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• 4 / 5

  

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  The site is easy to navigate, Delivery is slow and can be expensive .

  Review of 14/10/2021, following an experience of 20/09/2021 by JESSICA B. *

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• 5 / 5

  

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  Excellent service, use them again. Peter

  Review of 14/10/2021, following an experience of 20/09/2021 by ANNA M. *

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• 5 / 5

  

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  The site was easy to navigate, I was kept updated as to my order status. Great service, will definitely use them again.

  Review of 14/10/2021, following an experience of 20/09/2021 by OLIVIA E. *

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• 5 / 5

  

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  Took some time to arrive.

  Review of 14/10/2021, following an experience of 18/09/2021 by ARTHUR F. *

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• 4 / 5

  

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  efficient service. If I had a problem on their web site I cannot blame them

  Review of 14/10/2021, following an experience of 21/09/2021 by DOMINIC R. *

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• 5 / 5

  

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  I found all the items I wanted. Delivery time was pretty much within stated 3-5 days. I can’t fault the service despite many negative comments I’ve read, I am still pleased that I trusted my gut instinct to order my favourite beauty products. Thank you very much Sanareva.

  Review of 14/10/2021, following an experience of 20/09/2021 by ABIGAIL R. *

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• 5 / 5

  

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  Great supplier. Order took longer than usual to arrive but that’s Brexit for you!

  Review of 14/10/2021, following an experience of 18/09/2021 by FRANCESCA D. *

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• 5 / 5

  

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  Reliable service - no extra charges. I think the parcel came from the Netherlands.

  Review of 14/10/2021, following an experience of 18/09/2021 by COLIN R. *

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• 5 / 5

  

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  Awesome.

  Review of 14/10/2021, following an experience of 18/09/2021 by CAMERON D. *

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• 5 / 5

  

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  Excellent products, just took a while to get to me, but worth the wait. Thank you!

  Review of 14/10/2021, following an experience of 18/09/2021 by MILLIE C. *

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• 5 / 5

  

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  excellent service, easy to navigate the website

  Review of 14/10/2021, following an experience of 16/09/2021 by ABIGAIL W. *

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• 5 / 5

  

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  Site was easy to use - the Frontline product that I bought was at least £20 cheaper than many other sites online. Item arrived within 7 working days. Would definitely recommend this company.

  Review of 14/10/2021, following an experience of 19/09/2021 by JASMINE T. *

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• 5 / 5

  

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  Perfect! Just what i needed!

  Review of 14/10/2021, following an experience of 19/09/2021 by LILLY W. *

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• 5 / 5

  

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  Only taken seven days to arrive.

  Review of 14/10/2021, following an experience of 19/09/2021 by LEANNE K. *

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• 5 / 5

  

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  Good stuff haven't finished the course yet

  Review of 14/10/2021, following an experience of 17/09/2021 by MATTHEW G. *

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• 5 / 5

  

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  Regarding my latest order, everything was as usual. I am very happy about the service and products. Unfortunately, I have received only 1 unit instead of 2 (Avril Cleansing sponge).

  Review of 14/10/2021, following an experience of 17/09/2021 by WILL M. *

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• 5 / 5

  

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  I always know what I am looking for. Easy to find. Related offers may interest me.

  Review of 14/10/2021, following an experience of 19/09/2021 by PATRICK G. *

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• 4 / 5

  

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  Has a good range of products, one of few places where I can get the Puressentiel nasal spray

  Review of 14/10/2021, following an experience of 17/09/2021 by SELINA G. *

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• 5 / 5

  

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  Fantastic price which helps so much as I have 9 dogs. Saves me a lot of cash overall. Really pleased with service and delivery. Will check out your other products. Best wishes Helen

  Review of 14/10/2021, following an experience of 16/09/2021 by MIKE R. *

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• 5 / 5

  

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  Lovely shower gel, non irritant and soothing with pleasing gentle scent. The parcel didn’t arrive as quickly as expected, but was worth the wait

  Review of 14/10/2021, following an experience of 18/09/2021 by HANNAH C. *

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• 5 / 5

  

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  I got my order...all went good..

  Review of 14/10/2021, following an experience of 15/09/2021 by ELSIE D. *

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• 4 / 5

  

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  Good but only one chice of postage and very dear. Also impossible to talk to customer services

  Review of 14/10/2021, following an experience of 17/09/2021 by SCOTT B. *

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• 5 / 5

  

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  A great company together with excellent products - I have purchased from the rest however, you are the best!

  Review of 14/10/2021, following an experience of 10/09/2021 by LIAM B. *

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• 5 / 5

  

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  Good site to navigate

  Review of 14/10/2021, following an experience of 15/09/2021 by SHANNON A. *

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• 5 / 5

  

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  I am impressed how quickly this delivery was and the product is very good well worth the money you can't get them anywhere else so backin eight weeks to order again

  Review of 14/10/2021, following an experience of 14/09/2021 by ROXANNE J. *

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• 5 / 5

  

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  easy to use prompt delivery a chance to see something different Thank You

  Review of 14/10/2021, following an experience of 13/09/2021 by ROSIE K. *

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• 4 / 5

  

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  Delivery took a litlle longer than expected, but it was ok.

  Review of 09/10/2021, following an experience of 16/09/2021 by KIRSTEN A. *

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• 5 / 5

  

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  Tracking informative. Delivered on time.

  Review of 09/10/2021, following an experience of 16/09/2021 by LEWIS M. *

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• 5 / 5

  

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  Good and quick service. I recommend.

  Review of 09/10/2021, following an experience of 16/09/2021 by EDWARD W. *

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• 5 / 5

  

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  Speedy and efficient

  Review of 09/10/2021, following an experience of 16/09/2021 by JAYDEN L. *

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• 4 / 5

  

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  Products are good but arrived later than expected. Guessing another brexit problem

  Review of 09/10/2021, following an experience of 15/09/2021 by STEFAN R. *

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• 5 / 5

  

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  I'm happy with the service

  Review of 09/10/2021, following an experience of 10/09/2021 by GRANT R. *

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• 5 / 5

  

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  Excellent products, prices and service

  Review of 09/10/2021, following an experience of 16/09/2021 by ASHLEY A. *

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• 5 / 5

  

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  Fantastic value. Good service

  Review of 06/10/2021, following an experience of 14/09/2021 by ALICE R. *

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• 5 / 5

  

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  I like you

  Review of 06/10/2021, following an experience of 12/09/2021 by BENJAMIN R. *

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• 5 / 5

  

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  I have found Sanareva always efficient in dealing with my orders and in sourcing products

  Review of 06/10/2021, following an experience of 14/09/2021 by LILY S. *

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• 5 / 5

  

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  GOODS ARRIVED VERY QUICKLY AND WELL PACKED.

  Review of 02/10/2021, following an experience of 12/09/2021 by TYLER M. *

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• 5 / 5

  

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  Delighted to finally be able to buy this soap online. Brings back memories of many happy times in France. Excellent service and delivery

  Review of 02/10/2021, following an experience of 11/09/2021 by THEO R. *

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• 5 / 5

  

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  Not too slow for delivery. Good product.

  Review of 02/10/2021, following an experience of 10/09/2021 by RACHEL H. *

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• 5 / 5

  

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  Excellent products, fairly priced and delivered in good time

  Review of 02/10/2021, following an experience of 11/09/2021 by JUSTINE L. *

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• 5 / 5

  

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  Great service

  Review of 02/10/2021, following an experience of 11/09/2021 by KELLY P. *

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• 5 / 5

  

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  Ordering, communications, delivery and follow up all first rate!

  Review of 02/10/2021, following an experience of 11/09/2021 by SIENNA L. *

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• 5 / 5

  

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  Good service

  Review of 02/10/2021, following an experience of 11/09/2021 by WILLIAM C. *

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• 4 / 5

  

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  It took a few weeks for my package to arrive but it did in the end and that was a relief!

  Review of 02/10/2021, following an experience of 10/09/2021 by OWEN M. *

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• 5 / 5

  

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  Excellent 5 star service all round

  Review of 02/10/2021, following an experience of 08/09/2021 by MILLIE H. *

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• 5 / 5

  

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  The product I ordered arrived as planned and in good condition.

  Review of 02/10/2021, following an experience of 11/09/2021 by SIENNA B. *

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• 5 / 5

  

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  Ordered exactly what I wanted...arrived well before delivery deadline. Super happy 😁

  Review of 02/10/2021, following an experience of 10/09/2021 by LEAH M. *

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• 5 / 5

  

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  My shopping experience was excellent!

  Review of 02/10/2021, following an experience of 11/09/2021 by HARVEY S. *

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• 1 / 5

  

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  Super long and unexpected delivery time.

  Review of 02/10/2021, following an experience of 07/09/2021 by PETER M. *

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  Answer by sanareva.co.uk

  

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  Dear Carolin, We our very sorry to hear that the transit took so long. Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 3 to 5 working days to arrive at the delivery address indicated. Your order was dispatched on September 10th. Unfortunately, your parcel seemed to be blocked in customs for 72 hours. There is a risk when ordering that your goods may be retained in customs for a few days, we unfortunately don't have control on that. As mentioned in our General Terms & Conditions : "The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected" We do apologize for the inconvenience, Kind regards, The Sanareva team

• 4 / 5

  

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  Excellent value for money, I would give a high five 🖐🏼 if the lead time to receive the orders can be shortened.

  Review of 30/09/2021, following an experience of 07/09/2021 by FRED P. *

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• 5 / 5

  

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  Good prices for redness creams I order, no problems with delivery and can track it

  Review of 30/09/2021, following an experience of 10/09/2021 by KAREN O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service

  Review of 30/09/2021, following an experience of 08/09/2021 by KEVIN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good easy to order

  Review of 30/09/2021, following an experience of 08/09/2021 by STACEY B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service and price thank you

  Review of 30/09/2021, following an experience of 08/09/2021 by ANTHONY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A reliable source of medical equipment

  Review of 30/09/2021, following an experience of 07/09/2021 by ADELE M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Received very late

  Review of 30/09/2021, following an experience of 06/09/2021 by CHARLOTTE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very high quality product

  Review of 30/09/2021, following an experience of 07/09/2021 by ROB S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Satisfied

  Review of 30/09/2021, following an experience of 06/09/2021 by ALICE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I knew what I wanted to order, I ordered it, it arrived I the the time I was given, I have nothing at all to complain about!

  Review of 30/09/2021, following an experience of 06/09/2021 by TOM S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Purchased four packs of Frontline for Medium sized dog and qualified for free delivery. Best price by far for six doses in each pack. Parcel arrived a week later. I have used Sanareva for a few different purchases before including frontline and the parcel has always arrived in about one week so I know what to expect. Really pleased with the price and service.

  Review of 30/09/2021, following an experience of 04/09/2021 by FLORENCE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was a bit reluctant to buy from Sanareva after reading the reviews, but it was the only vendor, which had the product I needed in stock, so I had to give it a try. I did not have any issues. The delivery took a bit longer than from the UK sellers, but not unreasonably so.

  Review of 30/09/2021, following an experience of 24/08/2021 by FAYE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very nice packing and very nice product came in few days I m very happy 😊

  Review of 26/09/2021, following an experience of 07/09/2021 by LEE S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order