Customer reviews for sanareva.co.uk

Customer reviews

• 5 / 5

  

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  All good ;)

  Review of 24/09/2021, following an experience of 04/09/2021 by TYLER M. *

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• 4 / 5

  

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  Delighted to be able to source my Vichy deodorant which I used to buy in France and isn’t available in chemists in the UK. Delivery time could be better but it does have to come from France.

  Review of 24/09/2021, following an experience of 05/09/2021 by SASHA S. *

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• 4 / 5

  

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  Good price for product, delivery could have been quicker.

  Review of 24/09/2021, following an experience of 03/09/2021 by YVONNE A. *

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• 4 / 5

  

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  decent delivery.

  Review of 24/09/2021, following an experience of 03/09/2021 by RYAN K. *

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• 1 / 5

  

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  I ordered on 5th September,thinking my order will arrive within 3 to 5 days. Website mentioned order will arrive in 3 to 5 days as they dispatch the order within 48hours. But my order arrived last week. Very bad service. Disappointed.

  Review of 24/09/2021, following an experience of 05/09/2021 by LAYLA S. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Sabeen, We our very sorry to hear that the transit took so long. Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 3 to 5 working days to arrive at the delivery address indicated. You ordered on August 11th and your order was dispatched on September 6th.Unfortunately, your parcel seemed to be blocked in customs on September 10th and was released on September 14th. There is a risk when ordering that your goods may be retained in customs for a few days, we unfortunately don't have control on that. We do apologize for the inconvenience caused. We have credited 50 points to your Sanreva savings account as a commercial gesture. Best regards, Shayna

• 5 / 5

  

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  Absolutely brilliant web site find…. Thank you

  Review of 24/09/2021, following an experience of 03/09/2021 by ISABEL R. *

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• 5 / 5

  

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  Excellent service and website easy to use

  Review of 24/09/2021, following an experience of 05/09/2021 by CLAIRE C. *

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• 5 / 5

  

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  Sanareva have a good selection of products. They deliveted at a good price and quite quickly. I will be going to Sanareva again.

  Review of 23/09/2021, following an experience of 05/09/2021 by FREDDIE W. *

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• 5 / 5

  

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  Very good

  Review of 23/09/2021, following an experience of 05/09/2021 by CRAIG S. *

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• 5 / 5

  

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  Great service I would recommend

  Review of 23/09/2021, following an experience of 03/09/2021 by WENDY G. *

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• 5 / 5

  

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  Easy transaction, product does exactly what it says it will

  Review of 23/09/2021, following an experience of 05/09/2021 by LILY M. *

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• 4 / 5

  

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  I received my order within the specified time scale. Thank you

  Review of 22/09/2021, following an experience of 02/09/2021 by THEO J. *

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• 5 / 5

  

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  Fast dispatched. Website easy to navigate. Well packed. Thank you

  Review of 22/09/2021, following an experience of 02/09/2021 by ISABEL O. *

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• 5 / 5

  

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  happy with delivery, thank you.

  Review of 19/09/2021, following an experience of 01/09/2021 by CAMERON C. *

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• 5 / 5

  

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  Ordered some Philips sonicare toothbrush heads for a much lower price than most online retailers. Arrived in a few days, no issues.

  Review of 18/09/2021, following an experience of 31/08/2021 by STACEY M. *

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• 5 / 5

  

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  Very efficient and helpful thankyou.

  Review of 17/09/2021, following an experience of 23/08/2021 by ROSS R. *

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• 5 / 5

  

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  Satisfactory, no problems

  Review of 17/09/2021, following an experience of 24/08/2021 by KARLIE D. *

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• 4 / 5

  

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  Even with postage 3 tubes is cheaper than buying 3 from a high street pharmacist.

  Review of 17/09/2021, following an experience of 29/08/2021 by DOMINIC M. *

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• 5 / 5

  

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  Everything was done perfectly. The only problem was that it took a very long time to deliver.

  Review of 17/09/2021, following an experience of 29/08/2021 by KARL H. *

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• 5 / 5

  

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  have ordered before cood value

  Review of 11/09/2021, following an experience of 15/08/2021 by SUMMER S. *

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• 5 / 5

  

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  5 stars across the board

  Review of 11/09/2021, following an experience of 21/08/2021 by CONNOR A. *

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• 5 / 5

  

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  Great choice of products, some that can be hard to find elsewhere. Website is not always quickly responsive though.

  Review of 10/09/2021, following an experience of 21/08/2021 by THOMAS M. *

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• 4 / 5

  

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  Not very fast delivery but is a good shop

  Review of 09/09/2021, following an experience of 21/08/2021 by GAVIN M. *

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• 4 / 5

  

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  Product as described and arrived safely - just took longer than I expected, but that could well have been Covid/Brexit complications.

  Review of 08/09/2021, following an experience of 20/08/2021 by HELEN M. *

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• 4 / 5

  

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  Competitive prices, reasonable waiting time.

  Review of 08/09/2021, following an experience of 19/08/2021 by ROWENA H. *

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• 5 / 5

  

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  Very easy to order. Arrives quite quickly!

  Review of 08/09/2021, following an experience of 19/08/2021 by MAX M. *

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• 4 / 5

  

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  would like more info on delivery times

  Review of 08/09/2021, following an experience of 18/08/2021 by ROWENA M. *

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• 5 / 5

  

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  So easy to order what i wanted ,a very profesional company ,thankyou x

  Review of 08/09/2021, following an experience of 18/08/2021 by PETE C. *

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• 3 / 5

  

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  The products were great but delivery wasn't. Over £9 by Royal Mail - but no tracking. The parcel arrived without any notice so I wasn't in. Two of us had to drive to the local Royal Mail depot (because there is no parking) on a Saturday to collect the parcel.

  Review of 08/09/2021, following an experience of 17/08/2021 by TONY A. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, Due to Brexit, we have had to change our courier fees as our warehouse is based in the South of France. Our new courier is the French partner of Royal Mail in the UK which we are currently offering at £7.90 and for which you are allowed free delivery for orders above £79. This service does not require any extra custom fees. Regarding delivery, could you please check your spams ? As Royal Mail should normally notify the day before delivery. We are sorry about the inconvenience caused, Kind regards, The Sanareva team

• 5 / 5

  

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  Easy to use, very competitive prices, and fast delivery.

  Review of 08/09/2021, following an experience of 15/08/2021 by RACHEL L. *

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• 5 / 5

  

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  Reliable had my parcel without a hassle considering it was international. Thank you for your service will be purchasing again in near future and also recommending.

  Review of 08/09/2021, following an experience of 15/08/2021 by LEANNE W. *

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• 5 / 5

  

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  *****

  Review of 04/09/2021, following an experience of 15/08/2021 by MIKE M. *

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  Answer by sanareva.co.uk

  

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  Dear Ian, Thank you for your positive score, we hope you enjoyed your products! Best regards, The Sanareva team

• 4 / 5

  

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  A bit long delivery time, but everything was ok.

  Review of 03/09/2021, following an experience of 14/08/2021 by JACK B. *

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• 5 / 5

  

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  My only gripe is the postal charge £7 for such a small weight item .

  Review of 03/09/2021, following an experience of 15/08/2021 by TONY H. *

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• 5 / 5

  

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  took 2 weeks to get it delivered from Spain to UK. but the product itself is top-class. thanks.

  Review of 03/09/2021, following an experience of 27/07/2021 by BRADLEY M. *

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• 5 / 5

  

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  Timing was good product has a strong smell like powerful stuff

  Review of 03/09/2021, following an experience of 15/08/2021 by KIRSTEN W. *

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• 5 / 5

  

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  Excellent service with products at great prices

  Review of 03/09/2021, following an experience of 11/08/2021 by SAMUEL H. *

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• 4 / 5

  

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  You have to be patient. Sanareva is based in the South of France and they are reliant on Shippers to get the goods to England, and there's no doubt that the beaurocracy of Brexit holds things up. But what I ordered, Eona massage oil for circulation, is superb and for me absolutely worth the wait. If you're not patient though you'll end up with the 60% of bad reviews which I must admit nearly put me off. By the way, put your order number on each communication you make. I did and they answered me promptly and the parcel arrived the following day. I am very happy with what I bought.

  Review of 30/08/2021, following an experience of 12/08/2021 by VICTORIA W. *

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• 4 / 5

  

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  Not as quick on delivering as the item came from somewhere in the EU. However it got here undamaged in the mail. Price was good in comparison to other options.

  Review of 30/08/2021, following an experience of 11/08/2021 by CHARLES C. *

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• 5 / 5

  

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  Easy to use website and good communication from company regarding my order and status of progress of delivery.

  Review of 30/08/2021, following an experience of 13/08/2021 by ELLA R. *

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• 5 / 5

  

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  Satisfactory ordering system and quickly dispatched. Great service. Thank you

  Review of 30/08/2021, following an experience of 08/08/2021 by TANYA H. *

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• 5 / 5

  

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  I am very pleased with the product,but didnt realise it was coming from France, so was a bit worried at first that it took longer than i thought to arrive

  Review of 29/08/2021, following an experience of 07/08/2021 by MARY H. *

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• 4 / 5

  

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  ....

  Review of 28/08/2021, following an experience of 08/08/2021 by AVA E. *

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• 5 / 5

  

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  The website is easy to use and the delivery service was very good,

  Review of 28/08/2021, following an experience of 07/08/2021 by MARK S. *

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• 5 / 5

  

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  Excellent company, great products being sold at reasonable prices. Wish I'd found them before now!

  Review of 27/08/2021, following an experience of 05/08/2021 by LUCY K. *

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• 5 / 5

  

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  All went well,

  Review of 27/08/2021, following an experience of 06/08/2021 by ELEANOR C. *

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• 3 / 5

  

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  Good choice of products, which is why I chose them. But the logistics are too slow: it took 5 days before the parcel was sent and it then went through Spain and Holland to get to UK. I chose this site because I thought it would be a quick delivery. I was mistaken.

  Review of 27/08/2021, following an experience of 04/08/2021 by MASON W. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, Thank you for sharing your personnal shopping experience with us. We are sorry to hear your order took so long to proceed, we will make sure we do better next time if you do choose to shop with us again. Our warehouse is based in the South of France, the goods should normally take between 3 and 5 Business days to arrive to destination. Visibly, yours took 6 days to arrive. We apologise for any inconvenience caused. We remain entirely available for any other enquire. Best regards, The Sanareva Team

• 5 / 5

  

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  Great customer service and fast delivery. Would highly recommend.

  Review of 27/08/2021, following an experience of 29/07/2021 by RYAN R. *

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• 5 / 5

  

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  Excellent fast dispatch , will definitely use again.

  Review of 23/08/2021, following an experience of 05/08/2021 by JUSTINE C. *

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• 4 / 5

  

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  Looks to be a good safe hot water bottle, in a nice colour.

  Review of 23/08/2021, following an experience of 31/07/2021 by WILL A. *

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• 4 / 5

  

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  I like the product. The only problem being that delivery took a bit too long but then it came all the way from France.

  Review of 21/08/2021, following an experience of 03/08/2021 by ISABELLE H. *

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• 4 / 5

  

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  navigation good but delivery unexpectedly slow.

  Review of 21/08/2021, following an experience of 12/07/2021 by TONY H. *

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• 4 / 5

  

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  Good website

  Review of 21/08/2021, following an experience of 28/07/2021 by ARCHIE T. *

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• 5 / 5

  

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  Good price and always excellent service

  Review of 21/08/2021, following an experience of 28/07/2021 by ETHAN S. *

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• 4 / 5

  

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  Just come clean about the fact it's comming from abroad and because of brexit it takes longer to receive your order.

  Review of 16/08/2021, following an experience of 29/07/2021 by ALEX R. *

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• 5 / 5

  

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  Appreciate Sanareva making the effort to bcpmtinue delivering products to Northern Ireland. So much choice has been removed because of the Northern Ireland Protocol making life very difficult. Thank you for the continuing opportunity to buy from you.

  Review of 15/08/2021, following an experience of 26/07/2021 by CHRISTOPHER K. *

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• 5 / 5

  

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  Great service I can recommend

  Review of 14/08/2021, following an experience of 24/07/2021 by ROSS C. *

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• 5 / 5

  

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  Navigation easy, delivery excellent, quality excellent.

  Review of 14/08/2021, following an experience of 25/07/2021 by ALAN K. *

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• 4 / 5

  

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  Prices are low and delivery is relatively quick despite Brexit etc.

  Review of 14/08/2021, following an experience of 23/07/2021 by DAISY S. *

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• 5 / 5

  

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  Excellent service

  Review of 14/08/2021, following an experience of 24/07/2021 by ZACHARY W. *

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• 5 / 5

  

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  fine

  Review of 14/08/2021, following an experience of 24/07/2021 by MATILDA D. *

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• 4 / 5

  

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  I'm very happy with the product and get from Saraneva and the customer service, I only wish it would take a bit less time to arrive, but I understand it comes from outside the UK

  Review of 14/08/2021, following an experience of 25/07/2021 by OWEN D. *

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• 5 / 5

  

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  Absolute value for money

  Review of 14/08/2021, following an experience of 21/07/2021 by SIENNA M. *

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• 5 / 5

  

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  I am happy

  Review of 14/08/2021, following an experience of 24/07/2021 by TOM D. *

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• 5 / 5

  

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  Fantastic selection of products!!!

  Review of 14/08/2021, following an experience of 21/07/2021 by DARREN R. *

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• 4 / 5

  

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  Good range of products. However my last order was delayed 2 weeks later I queried it no positive response just they would look into it, but the order was dually dispatched and took a while to arrive. All in all not a very satisfactory situation as I needed some of the items quite urgently.

  Review of 14/08/2021, following an experience of 12/07/2021 by DANIELLE J. *

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• 5 / 5

  

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  Very good - came in a reasonable time.

  Review of 14/08/2021, following an experience of 19/07/2021 by RACHEL K. *

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• 5 / 5

  

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  Good and easy site to use. Quick delivery

  Review of 07/08/2021, following an experience of 17/07/2021 by FIONA W. *

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• 5 / 5

  

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  Good price. Only problem was courier company did not recognise tracking number but order arrived fine.

  Review of 06/08/2021, following an experience of 10/07/2021 by NOAH S. *

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• 5 / 5

  

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  Very speedy service

  Review of 05/08/2021, following an experience of 18/07/2021 by SEBASTIAN E. *

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• 5 / 5

  

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  good product

  Review of 05/08/2021, following an experience of 15/07/2021 by LEANNE O. *

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• 5 / 5

  

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  Good service, good price, and the product came from Spain with tracking, so I knew where it was.

  Review of 05/08/2021, following an experience of 16/07/2021 by WENDY L. *

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• 5 / 5

  

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  god serves

  Review of 05/08/2021, following an experience of 14/07/2021 by BECKY H. *

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• 1 / 5

  

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  Would give 0 (ZERO) stars if this was possible. I have never ordered from such an unhelpful company before and will not be ordering from them again. Ordered the over £60's of items and paid £8 for postage etc. to get the order in the next few days ... it took over 2 weeks for the delivery and even though I tried to cancel the help staff would not tell me how to cancel the order. Shocking customer service absolute horror of a company to deal with.

  Review of 05/08/2021, following an experience of 15/07/2021 by LEANNE K. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, We apologise for your bad experience shopping with us. Once with our courier, your parcel should take 5 working days to arrive at the delivery address indicated. There are sometimes delays due to the customs as our warehouse is based in France. According to our system your order was dispatched on the 17/07 and delivered to you on the 28/07 therefore arriving after 8 working days due to being temporarily held by the customs. Do not hesitate to get in touch if you have any further queries. Kind regards, The Sanareva Team

  Answer by Leanne K

  

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  I am fully aware of the issue with delivery .. the bad experience I had was with email communications where I repeatedly asked on how to cancel the order as the items were time sensitive and once they were not delivered on time meant I had to purchase alternatives so I wanted to cancel but no one would tell me how to do it.

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• 5 / 5

  

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  Easy website to order from. Genuine seller.

  Review of 05/08/2021, following an experience of 14/07/2021 by HARLEY S. *

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• 5 / 5

  

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  everything ordered came on time

  Review of 05/08/2021, following an experience of 13/07/2021 by RILEY R. *

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• 1 / 5

  

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  I am very disappointed by your customer service. I have purchased online some cosmetics, and an item didn't arrive in the box. After explaining that to your customer service, they only gave me the option of giving me back the money .Which I didn't want...I wanted them to send me the item I have purchased!!! I don't think I will purchase anything from your site or even recommend it to someone I know!!!

  Review of 05/08/2021, following an experience of 13/07/2021 by MARK B. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, As explained in our exchange, We apologise for the inconvenience caused,unfortunately for single items we are not allowed to send replacements. According to our customer service team, you were therefore refunded in full for the item on the 26/07. Kind regards, Sanareva

  Answer by Mark B

  

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  As I explained it is not a replacement it is a missing item and the mistake was made by your services, I was expecting you to send me the item plus a compensation for the mistake you made! But you did nothing, the refund has not solved the problem! I am so disappointed

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• 4 / 5

  

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  Products sent were exactly right as ordered but the order took much longer than usual to arrive - nearly 2 weeks

  Review of 05/08/2021, following an experience of 12/07/2021 by MATTHEW K. *

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• 5 / 5

  

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  Product as described, arrived in a timely manner.

  Review of 05/08/2021, following an experience of 10/07/2021 by STEPHANIE K. *

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• 5 / 5

  

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  site easy to navigate - items displayed well - delivery not to quick but reliable

  Review of 05/08/2021, following an experience of 11/07/2021 by JORDAN W. *

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• 5 / 5

  

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  Arrived on time and well packed.

  Review of 30/07/2021, following an experience of 10/07/2021 by LUCY C. *

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• 5 / 5

  

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  Great selection, excellent prices and relatively fast delivery.

  Review of 30/07/2021, following an experience of 11/07/2021 by ABIGAIL W. *

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• 5 / 5

  

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  Excellent service

  Review of 30/07/2021, following an experience of 12/07/2021 by WILLIAM S. *

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• 5 / 5

  

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  Very good price. Reasonably quick deliver. I would use again.

  Review of 30/07/2021, following an experience of 08/07/2021 by DUNCAN R. *

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• 5 / 5

  

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  Easy to use the site, kept up to date with order process and received in excellent time even though it came from Europe (I'm in the UK)

  Review of 30/07/2021, following an experience of 09/07/2021 by ROSS H. *

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• 4 / 5

  

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  The first time I used the site, I found it a bit confusing. I can now go straight to the product I require with ease.

  Review of 30/07/2021, following an experience of 10/07/2021 by ALAN G. *

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• 5 / 5

  

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  The order was perfect, when I selected the items and made my payment and then I received an email. Later I received another email that my items were on the way. All my items arrived quickly which was great. I just love shopping with Sanareva.

  Review of 30/07/2021, following an experience of 06/07/2021 by FIONA M. *

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• 4 / 5

  

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  The product is excellent and the service is very good. The cost of the postage outweigh the cost of the product itself

  Review of 30/07/2021, following an experience of 05/07/2021 by HENRY P. *

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• 1 / 5

  

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  I have emailed twice to tell you sent the wrong thing but am not getting any response

  Review of 30/07/2021, following an experience of 06/07/2021 by FLORENCE A. *

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  Answer by sanareva.co.uk

  

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  Dear customer, Thank you for getting in touch. We are sorry to hear that your product arrived incorrect. Could you kindly send us some photographic evidence to our customer service team: contact@sanareva.co.uk of the damage so that we can investigate this further. Our apologies for any inconvenience caused. Kind regards, The Sanareva Team

• 5 / 5

  

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  Great! I would definitely recommend.

  Review of 30/07/2021, following an experience of 05/07/2021 by KELLY W. *

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• 5 / 5

  

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  I just loved the products and loved the sample you sent me ❤️

  Review of 30/07/2021, following an experience of 05/07/2021 by JASMINE A. *

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• 1 / 5

  

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  Hello, the product came damaged with broken ampoules, disappointing. I attach the picture with this.

  Review of 30/07/2021, following an experience of 05/07/2021 by DUNCAN S. *

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  Answer by sanareva.co.uk

  

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  Dear customer, Thank you for getting in touch. We are sorry to hear that your parcel/product(s) arrived damaged. Could you kindly send us some photographic evidence to our customer service team: contact@sanareva.co.uk of the damage so that we can investigate this further. Our apologies for any inconvenience caused. Kind regards, The Sanareva Team

• 5 / 5

  

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  Delighted with service and arrival of product in perfect condition, thank you

  Review of 30/07/2021, following an experience of 04/07/2021 by MAISIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always good service

  Review of 30/07/2021, following an experience of 02/07/2021 by CARMEN O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I read so many bad comments about Sanareva but only after I've already ordered and I freaked out lol. I've asked for a question and customer support replied promptly even though I've found those answers in FAQ at the same time. They were really helpful. The order came in a week even though it's coming from EU to UK, I would have expected it longer. Product is great, I got it for almost half a price. Yes with EU plug, but I was kind of expecting that since coming from EU. But really not bothered with it as it came with brilliant price. I'd definitely recommend Sanareva and will not hesitate purchasing feom them again.

  Review of 30/07/2021, following an experience of 30/06/2021 by BRUCE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I love browsing and buying from Sanareva. There are so many products to browse and so many we can not get easily in the UK if at all. Many we can buy are cheaper too. We pay a little more for shipping now, only a small extra, but it does include all the necessary taxes or custom charges to come into the UK. Shipping was actually super quick and all was safely delivered. Customer service is excellent. I will continue to shop here if I can.

  Review of 30/07/2021, following an experience of 28/06/2021 by TONY H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The products have incomplete descriptions on the site, making you buy the wrong ones by mistake/ disinformation. A make up sponge came with no packaging, all dirty.... the products are sent from Spain but there is no info regarding that.

  Review of 30/07/2021, following an experience of 28/06/2021 by RACHEL T. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, Our warehouse is indeed based in the south of France. The parcels are therefore obliged to go through international transit before arriving in the UK. However, regarding the product descriptions, the images are up to date and you may contact our customer service team at any moment to be able to request further information. Kind regards, Sanareva

• 4 / 5

  

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  Good quality products and great prices! I will be using them again in future. The only downfall was the cost of postage (the most expensive postage I have ever paid, ever!)

  Review of 30/07/2021, following an experience of 29/06/2021 by ABIGAIL R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Awesome, great price and quick delivery.

  Review of 29/07/2021, following an experience of 27/06/2021 by FREDDIE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service quick delivery and great products . Happy to say you cannot fault this company . They are tops in our books.

  Review of 23/07/2021, following an experience of 23/06/2021 by NAOMI P. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order