Customer reviews for sanareva.co.uk

Customer reviews

• 5 / 5

  

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  Everything is fine. The only drawback being the postage cost... Almost as much as the toothpaste.

  Review of 23/07/2021, following an experience of 22/06/2021 by LUCAS M. *

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• 5 / 5

  

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  Very efficient service. It was easy to order and the products arrived well packaged and quickly.

  Review of 23/07/2021, following an experience of 21/06/2021 by KEVIN S. *

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• 4 / 5

  

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  good service, delivery not the quickest. competitive prices

  Review of 23/07/2021, following an experience of 20/06/2021 by JOEL R. *

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• 5 / 5

  

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  Extremely easy site to use, goods arrived quickly and promptly

  Review of 20/07/2021, following an experience of 18/06/2021 by KIMBERLY P. *

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• 5 / 5

  

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  my next shopping. I highly recommend it.

  Review of 06/07/2021, following an experience of 15/06/2021 by ELLIOTT C. *

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• 4 / 5

  

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  Great products and didn't have to wait too long for delivery.

  Review of 06/07/2021, following an experience of 16/06/2021 by SEAN B. *

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• 4 / 5

  

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  Used twice to get product I cant find in uk. Takes a while to arrive but seems dependable. Expensive for delivery.

  Review of 06/07/2021, following an experience of 17/06/2021 by KAREN A. *

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• 4 / 5

  

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  Arrived later than the time that was stated. I have used this product for a few years now as it is very good in preventing prickly heat. Which i get if I sit in the sun. Also good value for 2 boxes.

  Review of 06/07/2021, following an experience of 16/06/2021 by GREG H. *

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• 5 / 5

  

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  As always a pleasure to shop here. Prices are good and communication is good regarding my orders and delivery has always been very prompt.

  Review of 06/07/2021, following an experience of 13/06/2021 by WILLIAM C. *

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• 5 / 5

  

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  The Best

  Review of 06/07/2021, following an experience of 13/06/2021 by LILLY H. *

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• 5 / 5

  

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  I'm very happy that sanareva.co.uk could supply me with this wonderful product. L'Oreal please keep on producing it and selling it if not in the shops then via sanareva.

  Review of 06/07/2021, following an experience of 15/06/2021 by BRUCE F. *

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• 4 / 5

  

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  The order arrived in time

  Review of 06/07/2021, following an experience of 12/06/2021 by OSCAR C. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 06/07/2021, following an experience of 10/06/2021 by JACK S. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 06/07/2021, following an experience of 14/06/2021 by FREYA H. *

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• 5 / 5

  

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  I am happy enough with their service, both decent price or being in time in delivery.

  Review of 06/07/2021, following an experience of 10/06/2021 by LEAH S. *

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• 5 / 5

  

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  informative web site, acceptable delivery times, fair pricing

  Review of 06/07/2021, following an experience of 09/06/2021 by YASMINE E. *

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• 5 / 5

  

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  Pleased with the price and the product. Delivery tracking good too.

  Review of 06/07/2021, following an experience of 10/06/2021 by GORDON J. *

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• 5 / 5

  

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  Delivery was okay considering it was shipped from another country. Item was excellent. I liked it

  Review of 06/07/2021, following an experience of 10/06/2021 by ABBIE C. *

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• 5 / 5

  

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  Excellent service all round!

  Review of 06/07/2021, following an experience of 06/06/2021 by MARK E. *

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• 5 / 5

  

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  very good response

  Review of 06/07/2021, following an experience of 05/06/2021 by MARIA M. *

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• 5 / 5

  

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  Great, very pleased, fast reliable delivery. Thank you

  Review of 06/07/2021, following an experience of 08/06/2021 by SARAH M. *

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• 5 / 5

  

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  Spot on. Bought a product i always purchased in france , so was fantastic news i was able to get delivered to me.

  Review of 06/07/2021, following an experience of 06/06/2021 by ANDREW W. *

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• 3 / 5

  

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  The navigation was a bit relegated ( difficult to found the product at first then it appeared on the 2nd search) The lack of communication or non-response to any inquiry when requested. Unable to have a live interaction with none via chat, phone call or rapid email. A big disappointment.

  Review of 06/07/2021, following an experience of 08/06/2021 by LUKE R. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, Our website is based in France and all communication is solely made by email. Our customer service team has 48 hours to answer any claim opened by a cliente. We hope this information will help ! Thanks for shopping with us

• 5 / 5

  

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  Good products. Reliable service.

  Review of 06/07/2021, following an experience of 03/06/2021 by BECKY G. *

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• 1 / 5

  

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  I had bad experiences with the sanareva, in my last order I didn’t get al items ! It was really sad. Because it was medicine for my Mom

  Review of 06/07/2021, following an experience of 14/04/2021 by ELEANOR S. *

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• 5 / 5

  

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  Great product range, great prices, great service and delivery.

  Review of 06/07/2021, following an experience of 04/06/2021 by BENJAMIN S. *

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• 5 / 5

  

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  Discovered this company a while ago. They are an awesome way to obtain French pharmacy products when I cannot get to France (like now!). Even with the shipping cost, they are often better value on some products you can obtain here, and to getting hold of things you can only usually but in French shops.

  Review of 06/07/2021, following an experience of 04/06/2021 by LILY B. *

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• 1 / 5

  

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  Terrible experience. I still don't have my £200 order after 2 months. After no sign of life and multiple messages and calls I was finally informed the order was on it's way. However when I finally received the delivery the box contained completely the wrong order. Sanavera now asking me to carry this erroneous delivery to the post office and send it back to France prior to releasing my order.

  Review of 05/07/2021, following an experience of 26/04/2021 by AMANDA S. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Christopher, As explained previously, and stated in our Terms and conditions of Sales, we do unfortunately require you to return the items before proceeding with the replacement order. You were contacted on the 01/07 with the following statement: We have just received confirmation from our logistics team regarding the return of your parcel. Do you wish to proceed with a full refund or a replacement order ? Kind regards, Sanareva

  Answer by Amanda S

  

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  I will accept full refund.

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• 5 / 5

  

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  Great service - very helpful

  Review of 05/07/2021, following an experience of 02/06/2021 by EILEEN R. *

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• 5 / 5

  

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  Fast and reliable delivery every time I order.

  Review of 02/07/2021, following an experience of 03/06/2021 by RUTH T. *

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• 1 / 5

  

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  Will never order from here again. I placed my order on the 11th May and paid for 3 to 4 days delivery. I didn't receive any dispatch emails at all. On the 19th I decided to email customer service. On that same day I received a message to say my items have been dispatched. Needless to say they forgot about my order until I emailed them because they didn't dispatch my items until I messaged them. At this point the customer service just told me your item has been dispatched and will arrive within 5 days. No apologies nor explanation as to why it didn't get dispatched earlier within the agreed delivery times that I paid for. Then even after asking customer service to explain, I still received no response or apologies. Only after a few more days had passed I am informed by them that my items are on the way and here is your tracking. Will never ever order from here again. On top of this one of the products had a broken top.

  Review of 02/07/2021, following an experience of 11/05/2021 by RILEY E. *

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• 4 / 5

  

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  Got the products I wanted after a couple of weeks and no extra charges which I was afraid of since they were closed Kong from France.

  Review of 02/07/2021, following an experience of 31/05/2021 by MARTIN R. *

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• 4 / 5

  

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  all good though delivery took a little longer than usual

  Review of 02/07/2021, following an experience of 26/05/2021 by LIAM B. *

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• 5 / 5

  

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  Amazing sun care products. Definitely buying again.

  Review of 02/07/2021, following an experience of 03/06/2021 by JOE H. *

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• 2 / 5

  

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  very slow shipping

  Review of 02/07/2021, following an experience of 31/05/2021 by DONNA P. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, Due to Brexit, we have had to change our courier fees. Our warehouse is based in France. The usual delivery delays is 5 working days but the customs do sometimes hold parcels for a few days. Kind regards, Sanareva

• 3 / 5

  

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  Product at a good price but took far too long to arrive

  Review of 02/07/2021, following an experience of 30/05/2021 by EMILY R. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, Due to Brexit, we have had to change our courier fees. Our warehouse is based in France. The usual delivery delays is 5 working days but the customs do sometimes hold parcels for a few days. Kind regards, Sanareva

• 5 / 5

  

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  After the Brexit, as one of your U.K. customers, have many concerns about getting our favourites, and needed ones from the E.U. I can give you good news, as you were much quicker now, than with my previous order. This is my second order after the Brexit, and this latest one was much quicker than the previous one. Well done, Sanareva! :) Thank you! You surprised me on a really positive way. :)

  Review of 23/06/2021, following an experience of 29/05/2021 by JOANNE T. *

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• 1 / 5

  

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  The delivery took far too long there was no communication until I said I would contact my credit card, then the order arrived a few days later. I will not use this company again

  Review of 23/06/2021, following an experience of 15/05/2021 by FLORENCE M. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, Due to Brexit, we have had to change our courier fees. Our warehouse is based in France. The usual delivery delays is 5 working days but the customs do sometimes hold parcels for a few days. Kind regards, Sanareva

• 5 / 5

  

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  Well pleased and thankyou

  Review of 23/06/2021, following an experience of 29/05/2021 by RILEY E. *

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• 3 / 5

  

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  Products are good and come at a reasonable price. But the delivery took almost a month. Perhaps it is because of Brexit, but a notification or update should be provided.

  Review of 23/06/2021, following an experience of 27/05/2021 by SOFIA W. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, Thank you for your review. Indeed, after checking the status updates of your delivery, your parcel was held by the custom officers for verification which is why there was a delay, Thanks for shopping with us, Kind regards, Sanareva

• 4 / 5

  

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  I have received everything I've ordered, the communication was good, however I waited for the products quite a while.

  Review of 23/06/2021, following an experience of 28/05/2021 by RUBY H. *

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• 1 / 5

  

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  I was informed 16 days ago that my order was shipped but I have not received yet. The number given to track the parcel never worked. I have not received any update from Sanareva regarding my order

  Review of 23/06/2021, following an experience of 29/05/2021 by FRED C. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, Your order has been dispatched successfully and is currently with our courier. However, it appears to have been subject to a delay in transit. Thus, I have opened an enquiry with the courier regarding the whereabouts of your order. Our apologies for any inconvenience caused and we will get back to you as soon as we have further information. Kind regards, The Sanareva Team

  Answer by Fred C

  

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  excellent, many thanks.

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• 2 / 5

  

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  expensive shipping cost £ 7.90 for one small package of the supplement, normally shipping via the Royal Office first class costs around £ 2, that is, the company has little profit on the product it also earns money on the shipment this is embarrassing and waiting about two weeks for the paid product I do not recommend buying from this company "Sanareva"

  Review of 18/06/2021, following an experience of 01/05/2021 by CAMERON K. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, Due to Brexit, we have had to change our courier fees. Our warehouse is based in France. Our new courier, Spring is the French partner of Royal Mail in the UK which we are currently offering at £7.90 and for which you are allowed free delivery for orders above £79. This service does not require any extra custom fees. Kind regards, Sanareva

• 5 / 5

  

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  Sanareva are always really good. I order from them alot and have never had a problem. The goods are well packaged.

  Review of 18/06/2021, following an experience of 26/05/2021 by JAMES S. *

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• 5 / 5

  

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  Great thanks

  Review of 18/06/2021, following an experience of 27/05/2021 by DYLAN G. *

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• 5 / 5

  

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  Be prepared that in these post Brexit days it takes a few working days to receive your order. That's the same for other French retailers. I received all my French toiletries in good order delivered by the English Post Office. I usually stock up on these on visits to France so it's great that in these Covid times I can get great French products at reasonable prices. I will order again when I am ready.

  Review of 18/06/2021, following an experience of 27/05/2021 by ISABELLA T. *

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• 5 / 5

  

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  I've been buying various items with Sanareva for the last 4 years. They have great selection of products, delivery is always on time and well packed.

  Review of 18/06/2021, following an experience of 17/05/2021 by ANNA C. *

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• 3 / 5

  

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  I ordered this from UK yet you sent me one with European plugs. Not impressed.

  Review of 18/06/2021, following an experience of 25/05/2021 by AMBER C. *

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  Answer by sanareva.co.uk

  

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  Dear customer, as explained on our website, Sanareva is a french based company. If you wish to return your products to us, here is the address: OP'7 Sanareva lieu-dit Bel Souleil 31850 Montrabé France Please make sure to include your order n°xxxxxxxx so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product, Kind regards, The Sanareva Team

• 4 / 5

  

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  The product received was not as illustrated but I hope it is the contents are as described.

  Review of 18/06/2021, following an experience of 19/05/2021 by NATHAN H. *

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• 5 / 5

  

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  Happy with my order and I didn’t mind waiting for the products for 2 weeks because I know they’re not available in the UK. Wish they were!

  Review of 18/06/2021, following an experience of 16/05/2021 by HOLLY G. *

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• 1 / 5

  

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  Took over 2 weeks to deliver urgently required bandages. Phone line puts you on hold for 5 minutes then you get a message in French and get cut off. Bare minimum explanation when sent email asking where purchase is. Will not use again.

  Review of 18/06/2021, following an experience of 13/05/2021 by FAYE A. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear Customer, Your order was dispatched on the saturday 15/05. Once with our courier, your parcel should take 5 working days to arrive at the delivery address indicated. There are sometimes extra delays when parcels are held by the custom officers. Your order was delivered on the 27/05. Do not hesitate to get in touch if you have any further queries. Kind regards, The Sanareva Team

• 4 / 5

  

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  Haven't used this yet, i was told within 3-4 working days, unfortunately it came a week later, not sure why, I've given you 4 stars because of this although i could track my order all the way through and happy with this when i hadn't received it in the time you said i would.

  Review of 18/06/2021, following an experience of 11/05/2021 by DARREN S. *

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• 5 / 5

  

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  Easy to order. Quick delivery

  Review of 18/06/2021, following an experience of 24/05/2021 by MARK S. *

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• 1 / 5

  

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  Very poor. My parcel arrived damaged and they haven't even bothered to reply to my photos and email. WILL NOT BE USING AGAIN

  Review of 18/06/2021, following an experience of 10/05/2021 by LUCAS H. *

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  Answer by sanareva.co.uk

  

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  Dear customer, After searching our system, I do not see any emails coming from you. Our customer service team is available monday to friday by email: contact@sanareva.co.uk Kind regards

  Answer by Lucas H

  

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  Thank you for your reply. I have spoken to customer services twice and sent photos etc as instructed. I’m away from home now so I cannot resend easily. My confidence in your service might be restored if you just sorted this out for me without expecting me to jump through endless hoops. I would hardly go to all this trouble if there wasn’t a problem. And this is the first time I have ever left a bad review. All I requested was a refund on my postage. I was unable to give the item as a gift because the box was completely broken.

  Answer by Lucas H

  

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  Thank you for your reply. I have spoken to customer services twice and sent photos etc as instructed. I’m away from home now so I cannot resend easily. My confidence in your service might be restored if you just sorted this out for me without expecting me to jump through endless hoops. I would hardly go to all this trouble if there wasn’t a problem. And this is the first time I have ever left a bad review. All I requested was a refund on my postage. I was unable to give the item as a gift because the box was completely broken.

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• 3 / 5

  

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  The product took almost a month to arrive!

  Review of 18/06/2021, following an experience of 05/05/2021 by MIKE H. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund,

• 5 / 5

  

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  Excellent service from Sanareva and so pleased to be able to obtain these products.

  Review of 18/06/2021, following an experience of 20/05/2021 by SAMANTHA M. *

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• 2 / 5

  

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  Unable to contact the company and had to wait seventeen days for delivery have paid for a first class delivery. Telephone calls only last minute before being cut of by a french operator.

  Review of 18/06/2021, following an experience of 11/05/2021 by FINLEY A. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, We are sorry for the delivery delays. The customer service team is not available by phone, you can contact us by email for any inquiry at the following email: contact@sanareva.co.uk Kind regards, Sanareva

• 5 / 5

  

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  Arrived in good packaging.

  Review of 18/06/2021, following an experience of 15/05/2021 by LEANNE R. *

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• 5 / 5

  

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  very ok

  Review of 18/06/2021, following an experience of 24/05/2021 by ALFIE S. *

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• 4 / 5

  

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  This was my first order from Sanareva uk and the eye cream I ordered was very well priced although the postage was pretty steep .It took at least 10 days to arrive but it was worth the wait as the price I paid .

  Review of 18/06/2021, following an experience of 16/05/2021 by SUMMER R. *

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• 1 / 5

  

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  Very poor communications. Took over a month to arrive. No updates. Dispatch from Sanareva took almost two weeks. DO NOT USE THIS COMPANY.

  Review of 18/06/2021, following an experience of 02/05/2021 by BETHANY J. *

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  Answer by sanareva.co.uk

  

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  Due to Brexit we have encountered some delays. Terms and conditions: The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund,

  Answer by Bethany J

  

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  Thank you for your response. My issue is about your poor communications which has nothing to do with Brexit but is entirely to do with your amateur approach to managing customers

  Answer by Bethany J

  

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  Thank you for your response. My issue is about your poor communications which has nothing to do with Brexit but is entirely to do with your amateur approach to managing customers

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• 4 / 5

  

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  very pleased with item but it did take two weeks for me to get .But the item was able to be tracked most of the way then was delivered with Royal Mail . When i emailed about my item customers service were very good with there response. Would definately use again..

  Review of 16/06/2021, following an experience of 11/05/2021 by NIKKI P. *

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• 5 / 5

  

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  Very happy with my orders!

  Review of 16/06/2021, following an experience of 14/05/2021 by CHARLES O. *

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• 5 / 5

  

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  Satisfied with the order.

  Review of 14/06/2021, following an experience of 13/05/2021 by CAROLINE W. *

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• 4 / 5

  

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  site works well fat easy to use and to locate products

  Review of 12/06/2021, following an experience of 14/05/2021 by ADRIAN J. *

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• 5 / 5

  

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  Very competitive prices and great product choice. Been using Sanavera for a few years and never been disappointed with the service. Deliveries are timely and well packed, never had and issues at all. Would recommend to anyone.

  Review of 12/06/2021, following an experience of 08/05/2021 by FAYE P. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Had to chase the order after 1 week, would have been grateful for an update that the order was delayed instead of having to contact myself

  Review of 05/06/2021, following an experience of 03/05/2021 by BETHANY K. *

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• 5 / 5

  

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  Great

  Review of 05/06/2021, following an experience of 29/04/2021 by LUCAS C. *

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• 4 / 5

  

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  Good although didn't have much clarity on when the product would be delivered

  Review of 05/06/2021, following an experience of 03/05/2021 by JACOB Y. *

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• 5 / 5

  

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  Easy to order .

  Review of 05/06/2021, following an experience of 29/04/2021 by LINDSAY O. *

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• 4 / 5

  

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  Delivery took a while but this was not surprising

  Review of 05/06/2021, following an experience of 07/05/2021 by HOLLIE H. *

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• 5 / 5

  

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  A First Class Service provided. Thank You

  Review of 05/06/2021, following an experience of 03/05/2021 by PAULA W. *

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• 5 / 5

  

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  very good product and service.

  Review of 05/06/2021, following an experience of 02/05/2021 by SCARLETT M. *

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• 5 / 5

  

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  When I read the bad reviews it caused me to think twice about using Sanarvreva but The service I received was excellent I had no cause to contact the firm because I was kept informed through the whole process

  Review of 05/06/2021, following an experience of 04/05/2021 by JASON E. *

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• 5 / 5

  

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  Good

  Review of 05/06/2021, following an experience of 10/05/2021 by STEPHANIE W. *

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• 5 / 5

  

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  Delivery arrived in the time specified and was well packaged.

  Review of 05/06/2021, following an experience of 06/05/2021 by NEIL R. *

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• 5 / 5

  

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  Excellent service, it does take roughly 10 working day to receive the order so bear that in mind and you'll be totally fine! (so happy to find some product I loved back in France here in the UK!)

  Review of 05/06/2021, following an experience of 27/04/2021 by TIM B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  User friendly site, timely delivery and excellent customer service.

  Review of 05/06/2021, following an experience of 29/04/2021 by NOAH S. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I reviewed an item purchased on Sanareva by "Very very very late delivery. Paid £7.99 to arrive in 48hrs time but received the item in more than 2 weeks time. Very unsatisfied :(" They then sent a link that does not allow me to see the reply. Then I received an email saying that your review was decline!!! That's so funny and sad. Won't recommend Sanareva to no body

  Review of 02/06/2021, following an experience of 23/04/2021 by BECKY M. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, As explained, once your parcel has been dispatched, it should take 5 working days to arrive at the delivery address indicated. Furthermore, the expected delivery delays are indeed prolonged to due customs in which case Sanareva has no jurastiction. Your order must be released by the custom officers to then be sent locally to you. If you have any inquiry, please contact the customer service team. Do not hesitate to get in touch if you have any further queries. Kind regards, The Sanareva Team

• 3 / 5

  

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  Something went wrong with the delivery (for which I'd paid a fortune), and my GCSE French wasn't quite up to understanding the recorded message when I rang to discuss, but to be fair when I finally did manage to register my complaint, it was resolved pretty quickly.

  Review of 02/06/2021, following an experience of 01/05/2021 by CANDICE J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service , quick delivery

  Review of 02/06/2021, following an experience of 28/04/2021 by SOFIA O. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The delivery took about 10 days, because I live in UK, I done a order long time ago so I forgot to change the old adress so I called after 4-5hrs and asked them to change the adress so they changed it but told me that they can change just during few hrs since the order was placed, but regarding the time delivery it didn't bother me; I didn't pay the delivery because the order was +100£; so ... in 10days the order was delivered, but during the delivery the box was damaged and I didn't get all my items...i was stressed a bit, but after I contacted their team, I called on their nr and a lady gave me the instructions what I need to send them; Very good customer service and very professional ! Everything was solutioned during 4-5 days, yes I was frustrated of what happend but anyway thank you Sanareva that you really care abut your customers!

  Review of 02/06/2021, following an experience of 28/04/2021 by CANDICE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  excellent service

  Review of 20/05/2021, following an experience of 28/04/2021 by SOFIA E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good selection of products & good prices.

  Review of 20/05/2021, following an experience of 26/04/2021 by ANDREW C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service

  Review of 20/05/2021, following an experience of 20/04/2021 by JULIA W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Eventhough I received my products on time, I was unable to add more items to my order so that I could avoid the delivery fee. I have already contacted them but they still have not got back to me.

  Review of 20/05/2021, following an experience of 25/04/2021 by HARLEY M. *

  *Pseudonymized data at the request of the author

  Answer by sanareva.co.uk

  

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  Dear customer, Once the order is in preparation we can no longer modify it as it is labeled and already packed. Kind regards, Sanareva

• 5 / 5

  

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  Easy to use, I put in the item I required, it came up on line and I ordered, simple.

  Review of 20/05/2021, following an experience of 26/04/2021 by JOE R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I was happy overall. Only tiny issue was having to get in touch to confirm that the order was being dispatched but they responded very quickly to my e mail confirming that it would take some time to prepare the order

  Review of 20/05/2021, following an experience of 26/04/2021 by OLIVIA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Speedy Delivery

  Review of 20/05/2021, following an experience of 27/04/2021 by HELEN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellant Service - cannot fault at all

  Review of 20/05/2021, following an experience of 26/04/2021 by LEAH S. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Ordering was easy but unfortunately delivery was awful, we had to chase via email and telephone, staff were very polite but we had to wait weeks for urgent medicines for our dog.

  Review of 20/05/2021, following an experience of 13/04/2021 by TOM G. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Not bad service but could be better. When goods are held up at customs you should not have to ask where your goods are. Est delivery was 7to 10 days, took 14 days.

  Review of 17/05/2021, following an experience of 14/04/2021 by THOMAS S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really good quality products but expensive. The customer service is excellent. The delivery was a bit slower than usual but all good in the end.

  Review of 17/05/2021, following an experience of 12/04/2021 by ALEX R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good will order more

  Review of 17/05/2021, following an experience of 13/04/2021 by COLIN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I went on Sanareva site to order products which I had already got an email saying 20% off. So I had no problem selecting the products I required and it is so easy to get around the site to order. Each product you can go in and see the size and also see how it is used. Very efficient.

  Review of 17/05/2021, following an experience of 14/04/2021 by ISABELLE S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  all ok

  Review of 17/05/2021, following an experience of 17/04/2021 by ROSS T. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The site and order process were really good. Despatch took a few days, not sure why. Delivery also took longer than I was expecting but customer service was able to update me and I think the timing is outside of the company's control.

  Review of 17/05/2021, following an experience of 13/04/2021 by OLIVER M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great experience

  Review of 17/05/2021, following an experience of 12/04/2021 by BRADLEY P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nice to be able to find the products Ergy and have them delivered

  Review of 17/05/2021, following an experience of 15/04/2021 by ALICE E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The delivery is not the fastest but the prices are excellent! I'll definitely come back for more.

  Review of 17/05/2021, following an experience of 15/04/2021 by ZACHARY S. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order