Customer reviews for sanareva.co.uk

Customer reviews

• 5 / 5

  

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  A fine service

  Review of 04/12/2021, following an experience of 11/11/2021 by ANDY B. *

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• 5 / 5

  

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  fast and products received as purchased

  Review of 04/12/2021, following an experience of 10/11/2021 by TONY P. *

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• 4 / 5

  

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  Very good service, we enjoy using your company. The only regret is it takes a long time to arrive, after placing the order. If it arrived sooner your service would be excellent.

  Review of 04/12/2021, following an experience of 09/11/2021 by HARLEY P. *

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• 5 / 5

  

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  Value for money products. I will recommend.

  Review of 04/12/2021, following an experience of 09/11/2021 by JEREMY S. *

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• 5 / 5

  

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  Good product, arrived as ordered.

  Review of 04/12/2021, following an experience of 09/11/2021 by LUKE O. *

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• 5 / 5

  

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  i am nearly 80 and not to clever with modern tech but this site was easy to use and l did not have any problems and considering where product came from l am very happy with the service

  Review of 04/12/2021, following an experience of 09/11/2021 by TARA M. *

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• 4 / 5

  

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  I had not realised how long the delivery would take. Once I was sent the tracking link I relaxed.

  Review of 04/12/2021, following an experience of 09/11/2021 by KEITH R. *

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• 5 / 5

  

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  Easy to order and no problem with after-order service - delivered within estimated timeframe, securely packaged, no additional fees, products with good expiry dates. would be great to have wider range of these products but I will definitely revisit them and reorder from them

  Review of 04/12/2021, following an experience of 09/11/2021 by SCARLETT C. *

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• 4 / 5

  

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  Stocks my preferred item and delivers reasonably quickly.

  Review of 04/12/2021, following an experience of 08/11/2021 by ADRIAN W. *

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• 4 / 5

  

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  Good company.

  Review of 04/12/2021, following an experience of 08/11/2021 by REECE B. *

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• 5 / 5

  

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  My opinion to the service and efficiency of Customer Service as received of Sanareva is good and I would recommend others to 'shop' with them.

  Review of 04/12/2021, following an experience of 08/11/2021 by JANE B. *

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• 5 / 5

  

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  good fast service easy to use

  Review of 04/12/2021, following an experience of 08/11/2021 by BRANDON B. *

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• 5 / 5

  

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  Great value compared to Amazon. Delivery was quick.

  Review of 04/12/2021, following an experience of 07/11/2021 by CHRIS P. *

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• 5 / 5

  

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  Quick delivery and serious company !

  Review of 04/12/2021, following an experience of 07/11/2021 by LOGAN O. *

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• 5 / 5

  

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  Apart from a slight delay in delivery everything was first class.

  Review of 04/12/2021, following an experience of 07/11/2021 by ARTHUR L. *

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• 5 / 5

  

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  Excellent service and lovely products!

  Review of 04/12/2021, following an experience of 07/11/2021 by LUCAS C. *

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• 5 / 5

  

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  Fast delivery Good products

  Review of 04/12/2021, following an experience of 07/11/2021 by JODIE S. *

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• 5 / 5

  

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  Items always arrived on time. Very good webpage and services and also very good price. No problem at all over so many years.

  Review of 04/12/2021, following an experience of 06/11/2021 by ELLIOTT W. *

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• 5 / 5

  

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  Product perfectly fine. My only comment is on the postage. Probably not the fault of Sanareva. The postage charge (£7.90) is most I have paid for such a small jiffy bag. Still marginally cheaper than the total cost of another supplier but only just. The delivery time was the slowest. I ordered at a weekend early November. Email on Monday saying the parcel was on its way. Did not arrive until the following Monday.

  Review of 04/12/2021, following an experience of 06/11/2021 by JENNIFER R. *

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• 5 / 5

  

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  Great company. Very prompt international service. They have really big selection of products. It saves time ordering everything in one go. Sanareva has unbeatable prices.

  Review of 04/12/2021, following an experience of 05/11/2021 by EVA W. *

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• 4 / 5

  

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  efficient and speedy

  Review of 04/12/2021, following an experience of 06/11/2021 by LINDA L. *

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• 5 / 5

  

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  The site is very easy to use and my order was well packaged.

  Review of 04/12/2021, following an experience of 05/11/2021 by BRADLEY W. *

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• 5 / 5

  

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  Verry good

  Review of 04/12/2021, following an experience of 05/11/2021 by ELEANOR W. *

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• 4 / 5

  

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  The tablets instructions were not English would have been good if they could provide instructions for the country they are dispatching to but otherwise everything was very good

  Review of 04/12/2021, following an experience of 05/11/2021 by STEFAN T. *

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• 3 / 5

  

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  Very expensive for what it is. - an amalgam of moulded plastic components. Ordered from the U.K. site. Item delivered had notations in French! No big deal but a bit sloppy nevertheless.

  Review of 04/12/2021, following an experience of 04/11/2021 by ROB W. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, We're sorry to hear that you're not satified with this product. If you wish to return your products to us, here is the address: OP'7 Sanareva lieu-dit Bel Souleil 31850 Montrabé France Please make sure to include your order n°200295364 so that once we receive the parcel you will be contacted by someone from our logistics team to proceed with a refund of the product, Kind regards, The Sanareva Team

• 5 / 5

  

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  good

  Review of 04/12/2021, following an experience of 04/11/2021 by HARLEY W. *

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• 5 / 5

  

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  Best results ever well pleased and happy to recommend. We have had great success with this , just cannot fault it.

  Review of 04/12/2021, following an experience of 04/11/2021 by AVA K. *

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• 4 / 5

  

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  They have an excellent range of products. Ordering was very easy. There is a problem with registering an account and having your postcode recognised in the UK. It took me 3 goes. Otherwise, everything was perfect. It's great value for money and the products were delivered in a timely fashion. Overall, I'm very happy and would recommend Sanareva.

  Review of 04/12/2021, following an experience of 04/11/2021 by HARRISON M. *

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• 5 / 5

  

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  Very happy with your service, and thankyou

  Review of 04/12/2021, following an experience of 04/11/2021 by KYLE T. *

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• 5 / 5

  

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  Great product Choice And prices

  Review of 04/12/2021, following an experience of 04/11/2021 by TIM G. *

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• 5 / 5

  

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  Great price and fairly efficient delivery.

  Review of 04/12/2021, following an experience of 04/11/2021 by STEPHEN T. *

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• 5 / 5

  

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  Delivered promptly

  Review of 04/12/2021, following an experience of 03/11/2021 by JOHN R. *

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• 4 / 5

  

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  It took a few extra days to arrive but my order arrived

  Review of 04/12/2021, following an experience of 03/11/2021 by ADAM B. *

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• 5 / 5

  

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  Good products from Europe, takes a few days longer but generally good quality.

  Review of 04/12/2021, following an experience of 02/11/2021 by HELENA C. *

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• 5 / 5

  

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  This was my first order from Sanareva I am please with the experience Great products and good prices Happy with delivery as well Thank you

  Review of 04/12/2021, following an experience of 02/11/2021 by IAN L. *

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• 5 / 5

  

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  great price delivery too long as I needed the toothbrush earlier.Would use for other items.

  Review of 04/12/2021, following an experience of 01/11/2021 by DENNIS D. *

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• 4 / 5

  

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  Would be happy to order from here again and recommend, product arrived 5-10 days after placing order and was as expected.

  Review of 04/12/2021, following an experience of 27/10/2021 by MELISSA M. *

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• 5 / 5

  

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  Everytime I order it's a smooth order. I order,get confirmation and get the product delivered on time. What more could one want :)

  Review of 04/12/2021, following an experience of 30/10/2021 by MARTIN H. *

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• 5 / 5

  

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  Good price and quick delivery! Highly recommended!

  Review of 04/12/2021, following an experience of 25/10/2021 by SUMMER S. *

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• 2 / 5

  

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  Navigation of the site was fine - I have used Sanareva before and found it to be OK. However, on 25th October I ordered a Sonicare toothbrush. The order was confirmed, then despatch to the courier but after that nothing happened. I contacted Sanareva on 2nd November to say I had not received the toothbrush yet and they replied to say that the parcel appeared not to have been flashed(?) by the courier so Sanareva had opened an investigation and would keep me updated as soon as they heard from the courier. I messaged Sanareva again on 16th November, having had no update from them, and they said they had not heard from the courier. They then went on to say that Sanareva shall not be held liable in the event of longer delivery times as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded the customer has the right and possibility of cancelling the order and requesting a refund. The toothbrush had not arrived by 26th November (the 30-day legal delivery time) so I sent another message to Sanareva requesting a refund. I received a message on 29th November say that the refund had been made. I have not been impressed by the level of service from this company on this occasion, and it will make me think twice about using them again.

  Review of 04/12/2021, following an experience of 25/10/2021 by EVA W. *

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  Answer by sanareva.co.uk

  

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  Dear Janet, We can entirely understand your disappointment. As mentionned in our General Terms & Conditions : "The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. If the legal deadline of 30 days is exceeded, the Customer has the right and possibility of cancelling the order and requesting a refund, if, after sending a formal notice by registered mail or by email to SANAREVA's Customer Service department asking them to make the delivery within a reasonable extension of time, SANAREVA has failed to do so within this new deadline. Refunds will be made at the Customer's discretion, in the form of a credit on the Customer's Sanareva Savings or a refund, and will be made within 14 days of the Customer's request for a refund at the latest." We made the refund within the 14 days of your request after the investigation period was closed. We sincerely apologize for the delay and inconvenience, Kind regards, The Sanareva team

• 5 / 5

  

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  Always give good service. On this occasion, the order was delayed because of a problem with the courier. I contacted Sanareva who quickly dealt with the situation.

  Review of 04/12/2021, following an experience of 10/10/2021 by KARL M. *

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• 4 / 5

  

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  Website easy to use and items arrived quickly and well packed so no damages. Wonderful that they stock Biotherm Homme which is hard to find in UK. The only reason I took a star off is the £80 spend to get free shipping is quite high.......would I shop with Sanareva again ? Absolutley yes !

  Review of 23/11/2021, following an experience of 03/11/2021 by KIERAN C. *

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• 5 / 5

  

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  Very good value for money and worth waiting a bit more time for delivery

  Review of 23/11/2021, following an experience of 31/10/2021 by FIONA W. *

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• 5 / 5

  

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  I read a lot of negative reviews about this company. Honestly I received the parcel in 6 working days and the product seems to be working. I will probable buy again here.

  Review of 23/11/2021, following an experience of 30/10/2021 by DUNCAN P. *

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• 5 / 5

  

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  Excellent

  Review of 23/11/2021, following an experience of 02/11/2021 by JULIA J. *

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• 4 / 5

  

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  It was very easy to use the site and to order what I was looking for. Yhe only slight disappointment was that the delivery was somewhat slow but I blame Brexit.

  Review of 23/11/2021, following an experience of 31/10/2021 by FRANK R. *

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• 5 / 5

  

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  The only inconvenient is the delivery is taking to long, apart from that I love the site and all the products.

  Review of 23/11/2021, following an experience of 30/10/2021 by KEN G. *

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• 4 / 5

  

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  I got exactly what I ordered without difficulty and I would have given five stars if I had been kept better informed about the progress of my order. I got an immediate acknowledgement of my order and was told subsequently that I could track progress on it, but after two weeks when I still had been sent to information I tried following instructions to do this and became concerned, because my bank account had already been charged and the goods had not arrived. I wrote to you about this and within a few days the delivery arrived. I understand that deliveries and access to manufactured products is sometimes difficult at the moment, but being able to track progress or told why there was a delay would have been reassuring. I am pleased with the goods though. Thank you. KP

  Review of 23/11/2021, following an experience of 02/11/2021 by ANNA T. *

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  Answer by sanareva.co.uk

  

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  Dear Kate, We are so sorry to hear the transit took so long. Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive at the delivery address indicated. Your order was dispatched on November 03rd. Unfortunately, your parcel seemed to be blocked in customs between November 9th and November 13th. There is a risk when ordering that your goods may be retained in customs for a few days, we unfortunately don't have control on that. We do apologize for the inconvenience caused. We have credited 50 points to your Sanareva savings account as a commercial gesture. Best regards, The Sanareva team

• 5 / 5

  

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  Easy site to navigate. Fabulous cream, does exactly what it says it does, which is rare!!

  Review of 23/11/2021, following an experience of 01/11/2021 by LUCAS K. *

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• 5 / 5

  

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  Easy to order and goods arrived very quickly

  Review of 23/11/2021, following an experience of 02/11/2021 by ISOBEL B. *

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• 5 / 5

  

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  ok,ok

  Review of 23/11/2021, following an experience of 29/10/2021 by SOPHIE C. *

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• 5 / 5

  

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  Wide range of quality products in decent prices and quick delivery! Only downside is the poor packaging of the parcel but other than that, brilliant service.

  Review of 23/11/2021, following an experience of 29/10/2021 by SABRINA R. *

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• 5 / 5

  

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  You are the best!!!

  Review of 23/11/2021, following an experience of 30/10/2021 by DALE C. *

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• 5 / 5

  

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  Great online shop. The delivery takes a bit longer, but definitely worth it! :-))

  Review of 23/11/2021, following an experience of 23/10/2021 by ELEANOR O. *

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• 5 / 5

  

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  Easy site navigation and excellent ordering system. Kept informed of delivery progress.

  Review of 23/11/2021, following an experience of 29/10/2021 by LIZZIE C. *

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• 1 / 5

  

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  Advertised as a hot water bottle I received a polar bear 'hottie' for a microwave. The labels were in FRENCH and NO instructions..

  Review of 19/11/2021, following an experience of 27/10/2021 by TIM P. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, We are sorry to hear that the product received was not as you expected. The Pelucho Polar Bear Plush Hot Water Bottle is to be warmed up in the microwave for 2 minutes at 1000 Watts, it can be hand washed. For any further information or translation regarding the instructions, you can contact our customer service who can assist you. Our team remains at your entire disposal, Kind regards, The Sanareva team

• 4 / 5

  

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  Overall good experience but the shipping costs and pricey and the delivery times are long.

  Review of 19/11/2021, following an experience of 27/10/2021 by TYLER T. *

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• 5 / 5

  

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  Excellent service will definitely be ordering from you again. Thank you

  Review of 19/11/2021, following an experience of 23/10/2021 by ALFIE M. *

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• 5 / 5

  

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  Very good company. When my order took a while to get to me, they responded very promptly to my inquiry.

  Review of 17/11/2021, following an experience of 24/10/2021 by NICOLE D. *

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• 5 / 5

  

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  Great product range, great prices. Easy to canigate website to order. Prompt service and delivery.

  Review of 17/11/2021, following an experience of 27/10/2021 by ALEXA M. *

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• 5 / 5

  

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  I find it reasonably easy even though I hate computers

  Review of 17/11/2021, following an experience of 28/10/2021 by JONATHAN S. *

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• 5 / 5

  

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  Excellent

  Review of 17/11/2021, following an experience of 26/10/2021 by KIMBERLY R. *

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• 5 / 5

  

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  Excellent and fast delivery.

  Review of 17/11/2021, following an experience of 25/10/2021 by DEAN S. *

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• 4 / 5

  

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  Good, little slow delivery

  Review of 17/11/2021, following an experience of 27/10/2021 by HARRISON R. *

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• 5 / 5

  

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  Good price easy to order and arrived promptly

  Review of 17/11/2021, following an experience of 27/10/2021 by TRACY M. *

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• 4 / 5

  

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  The delivery took some time, more than a week. But overall acceptable as it wasn't nothing urgent.

  Review of 17/11/2021, following an experience of 27/10/2021 by FREYA H. *

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• 5 / 5

  

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  Super

  Review of 17/11/2021, following an experience of 26/10/2021 by REBECCA A. *

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• 5 / 5

  

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  A successful transaction. Good tracking advice. Very happy with my toothbrushes. Thank you Sanareva

  Review of 17/11/2021, following an experience of 25/10/2021 by GRAHAM C. *

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• 5 / 5

  

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  Clear site, excellent service and delivery

  Review of 17/11/2021, following an experience of 27/10/2021 by FIONA H. *

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• 5 / 5

  

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  worked well on my pet

  Review of 17/11/2021, following an experience of 25/10/2021 by CLAIRE R. *

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• 5 / 5

  

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  Great product

  Review of 17/11/2021, following an experience of 27/10/2021 by LUKE H. *

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• 5 / 5

  

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  Fast shipping and products came securely packed

  Review of 17/11/2021, following an experience of 25/10/2021 by BRANDON S. *

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• 1 / 5

  

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  Delivery took ages (well over the commited leadtime) and saraneva.co.uk customer service was rude and useless.

  Review of 17/11/2021, following an experience of 05/10/2021 by OWEN T. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, We are sorry to hear that your shopping experience with Sanareva didn't obtain your satisfaction. The delivery delay starts from the moment the order is dispatched by SANAREVA. The Client is informed that these observed delivery times are provided for information purposes only, and that they may vary according to circumstances. SANAREVA shall not be held liable in the event of longer delivery times, as long as the legal delivery period of 30 days is respected. Your order was dispatched on October 7th and was delivered on October 15th. Which means it took 6 working days, as stipulated on our website. Thank you for your comprehension, Kind regards, The Sanareva team

• 5 / 5

  

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  I MADE the mistake or ordering two items on different days... so paid the postage twice... pity i didn't purchase both on the same day... to combine the postage... delivery was slower then i had expected at the price of postage but both items have arrived.. Thank you.

  Review of 17/11/2021, following an experience of 28/10/2021 by JACKSON K. *

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• 5 / 5

  

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  Great company

  Review of 17/11/2021, following an experience of 28/10/2021 by TOM P. *

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• 5 / 5

  

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  Very good and good quality

  Review of 17/11/2021, following an experience of 26/10/2021 by GRAHAM H. *

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• 5 / 5

  

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  Thank You:)

  Review of 17/11/2021, following an experience of 25/10/2021 by TANYA C. *

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• 4 / 5

  

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  Took a bit longer than I was expecting for it to arrive, but other than that - no complaints.!

  Review of 17/11/2021, following an experience of 26/10/2021 by HARLEY S. *

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• 5 / 5

  

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  Really lovely staff, great selection of items that you can not purchase everywhere, competitive pricing.

  Review of 17/11/2021, following an experience of 28/10/2021 by RAY R. *

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• 5 / 5

  

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  Excellent service competatively priced.

  Review of 17/11/2021, following an experience of 28/10/2021 by GRACE M. *

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• 5 / 5

  

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  Pleased with purchase and the service for which many thanks! Recommend.

  Review of 17/11/2021, following an experience of 24/10/2021 by EVELYN S. *

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• 5 / 5

  

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  It's a site with great deals, on-time delivery. I am satisfied with the purchase.

  Review of 17/11/2021, following an experience of 27/10/2021 by ETHAN W. *

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• 5 / 5

  

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  To find the product in the page not really difficult, but I miss separate section for acne skin. Customer service work very well. Package was little bit late, but it was not sanareva foult.

  Review of 17/11/2021, following an experience of 25/10/2021 by MARY R. *

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• 5 / 5

  

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  Excellent, speedy service. A pleasure to deal with

  Review of 17/11/2021, following an experience of 29/10/2021 by MELISSA M. *

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• 5 / 5

  

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  Perfect service, well packaged, fast delivery. Good job

  Review of 17/11/2021, following an experience of 24/10/2021 by STEVE M. *

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• 5 / 5

  

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  Very good service. Delivery always reliable.

  Review of 17/11/2021, following an experience of 27/10/2021 by AVA H. *

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• 5 / 5

  

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  The delivery was highly unsatisfactory. For unknown reasons, the product was sent to the UK via the Hague, with the result that I was not at the UK when I arrived. Had the product been sent direct, I would have received it in good time.

  Review of 17/11/2021, following an experience of 26/10/2021 by TIFFANY M. *

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• 5 / 5

  

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  Great service, items came in tip top condition, very pleased.

  Review of 17/11/2021, following an experience of 25/10/2021 by KEN C. *

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• 5 / 5

  

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  Very happy with the service. Good value too.

  Review of 17/11/2021, following an experience of 29/10/2021 by MARK B. *

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• 5 / 5

  

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  Arrived on time and exactly as expected.

  Review of 17/11/2021, following an experience of 26/10/2021 by CONNOR S. *

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• 5 / 5

  

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  Sanareva is a reliable site. It gives you a vast selection of products, high quality of products.

  Review of 17/11/2021, following an experience of 23/10/2021 by JACOB P. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good website and good value prices. However delivery took 2 weeks and one of my ordered items was out of stock and I am still waiting for a refund.

  Review of 17/11/2021, following an experience of 22/10/2021 by LUCAS G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great prices and the products arrived in a good state but the delivery took around 10 days when the website mentioned that I would be able to get my package in 48h.

  Review of 17/11/2021, following an experience of 23/10/2021 by ELLA W. *

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• 5 / 5

  

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  Excellent prices and excellent service would highly recommend

  Review of 17/11/2021, following an experience of 22/10/2021 by JAKE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Service worked fine

  Review of 17/11/2021, following an experience of 19/10/2021 by CARLIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service would buy again it takes time, but it has to be considered that it comes from abroad 5 stars

  Review of 17/11/2021, following an experience of 23/10/2021 by FLORENCE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Happy with the product and service

  Review of 17/11/2021, following an experience of 22/10/2021 by HARVEY C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast and the best srvice!

  Review of 17/11/2021, following an experience of 21/10/2021 by ADRIAN M. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to order. Product arrived on time. In fact satisfactory all round.

  Review of 17/11/2021, following an experience of 12/10/2021 by JACKSON M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good information and tracking

  Review of 17/11/2021, following an experience of 23/10/2021 by JASMINE B. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order