Customer reviews for sanareva.co.uk

Customer reviews

• 5 / 5

  

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  Excellent

  Review of 24/12/2021, following an experience of 30/11/2021 by CHARLIE E. *

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• 5 / 5

  

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  i liked 👍

  Review of 24/12/2021, following an experience of 01/12/2021 by PAUL M. *

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• 5 / 5

  

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  All good, no problems.

  Review of 24/12/2021, following an experience of 01/12/2021 by DAVID K. *

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• 5 / 5

  

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  Great products and fast delivery

  Review of 24/12/2021, following an experience of 30/11/2021 by ELSIE P. *

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• 5 / 5

  

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  Fast delivery, everything went super!

  Review of 24/12/2021, following an experience of 02/12/2021 by LEXI C. *

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• 5 / 5

  

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  Very professional

  Review of 24/12/2021, following an experience of 01/12/2021 by GRAHAM B. *

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• 5 / 5

  

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  very good service

  Review of 24/12/2021, following an experience of 28/11/2021 by SOFIA P. *

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• 5 / 5

  

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  Efficient with customers delivery

  Review of 24/12/2021, following an experience of 27/11/2021 by VANESSA K. *

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• 5 / 5

  

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  Always reliable.

  Review of 24/12/2021, following an experience of 28/11/2021 by YASMINE C. *

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• 5 / 5

  

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  Good service and excellent prices will buy from you again

  Review of 24/12/2021, following an experience of 29/11/2021 by JENNIFER E. *

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• 5 / 5

  

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  Amazing! Quick delivery.

  Review of 24/12/2021, following an experience of 30/11/2021 by SONIA J. *

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• 5 / 5

  

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  Great selection of products. Well packaged & fast delivery. Thank! I recommend this company highly.

  Review of 24/12/2021, following an experience of 28/11/2021 by JORDAN R. *

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• 5 / 5

  

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  Site, selection of products, delivery (well tracked), and value for money all worthy of 5 stars

  Review of 24/12/2021, following an experience of 28/11/2021 by MASON T. *

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• 5 / 5

  

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  Very pleased with sanareva made two orders now and both arrived safe and well

  Review of 24/12/2021, following an experience of 30/11/2021 by CAROLINE W. *

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• 5 / 5

  

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  Absolutely perfect thank you

  Review of 24/12/2021, following an experience of 30/11/2021 by WENDY H. *

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• 5 / 5

  

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  From ordering to receiving the item I couldn’t fault this company. I had a query and contacted the customer service who were prompt and very efficient. I will certainly use this company again.

  Review of 24/12/2021, following an experience of 30/11/2021 by SUZANNE L. *

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• 5 / 5

  

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  Quick delivery.. very pleased with products .. definitely use again

  Review of 24/12/2021, following an experience of 01/12/2021 by SAMUEL T. *

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• 4 / 5

  

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  In my opinion, it would be beneficial to have the Papiers d’Armenie in a seal plastic zip bag as not to infuse the rest of the order with perfume! Otherwise all good!

  Review of 24/12/2021, following an experience of 28/11/2021 by ELLIOTT O. *

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• 5 / 5

  

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  Timely delivery

  Review of 24/12/2021, following an experience of 30/11/2021 by OSCAR W. *

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• 4 / 5

  

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  great service!!! The delivery is a bit slow, so kindly use other service for shipment.

  Review of 24/12/2021, following an experience of 29/11/2021 by CRAIG R. *

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• 5 / 5

  

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  Amazing selection of products my family I love from France, very fair prices, and fast delivery. I will be using through the year to come.

  Review of 24/12/2021, following an experience of 26/11/2021 by CLAIRE M. *

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• 5 / 5

  

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  overall good. not to complicated to search what i want.

  Review of 24/12/2021, following an experience of 27/11/2021 by JOHN O. *

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• 4 / 5

  

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  Delivered the item on time. No issues

  Review of 24/12/2021, following an experience of 25/11/2021 by BENJAMIN R. *

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• 4 / 5

  

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  As described, although in French... Quick delivery, good service 👍🏻 haven't opened the product yet but sealed wrapping

  Review of 24/12/2021, following an experience of 26/11/2021 by MATILDA J. *

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• 5 / 5

  

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  Good Service

  Review of 24/12/2021, following an experience of 25/11/2021 by BRUCE S. *

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• 5 / 5

  

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  Exelent service.

  Review of 24/12/2021, following an experience of 27/11/2021 by LINDA P. *

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• 5 / 5

  

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  Excellent service and prompt delivery.

  Review of 24/12/2021, following an experience of 25/11/2021 by JACOB P. *

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• 4 / 5

  

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  good service and price

  Review of 24/12/2021, following an experience of 26/11/2021 by CRAIG A. *

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• 4 / 5

  

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  Site navigation good. Very useful having paypal option that so many firms don't offer. Transaction was easy so no worries there.

  Review of 24/12/2021, following an experience of 27/11/2021 by REBECCA M. *

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• 5 / 5

  

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  Great service. Easy to order. Speedy delivery. Reliable products.

  Review of 24/12/2021, following an experience of 26/11/2021 by SIENNA W. *

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• 5 / 5

  

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  Perfect

  Review of 24/12/2021, following an experience of 26/11/2021 by ELLIOTT C. *

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• 5 / 5

  

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  Arrived quickly. No issues.

  Review of 24/12/2021, following an experience of 26/11/2021 by JESSICA R. *

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• 5 / 5

  

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  Found what we really wanted.

  Review of 24/12/2021, following an experience of 24/11/2021 by TYLER M. *

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• 5 / 5

  

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  Good range of products on the site at reasonable prices, many of the products are not available in the UK. Fast delivery by Royal mail, very good service.

  Review of 24/12/2021, following an experience of 25/11/2021 by RUTH M. *

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• 5 / 5

  

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  Product as described,arrived in good condition,very prompt delivery,no issues at all.

  Review of 24/12/2021, following an experience of 25/11/2021 by WILLIAM L. *

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• 5 / 5

  

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  good service, the only problem is i can not buy water more then 6? bipin

  Review of 24/12/2021, following an experience of 26/11/2021 by HARLEY L. *

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• 4 / 5

  

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  Good product but long delivery time

  Review of 24/12/2021, following an experience of 24/11/2021 by HELENA H. *

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• 5 / 5

  

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  Delighted with my order of Le Petit Marseillaise products. We used to spend a lot of time in France, and now we are not able to I have really missed my favourite products. They are extremely good value on this website, far less than Amazon prices. Sanareva dispatched my parcel the next day from France via courier, and it arrived a week later (had to go through customs etc at Amsterdam). I got free post and packing as I ordered extra Le Petit Marseillaise products as extra Christmas presents.

  Review of 24/12/2021, following an experience of 24/11/2021 by DENNIS R. *

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• 5 / 5

  

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  Exempted

  Review of 24/12/2021, following an experience of 24/11/2021 by ELEANOR S. *

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• 5 / 5

  

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  I'm satisfied

  Review of 15/12/2021, following an experience of 23/11/2021 by RYAN L. *

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• 5 / 5

  

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  I am really pleased with my purchase. Biokap hairloss care products are not easy to find and other online shops charge significantly more nearly doubling the original price or asking 30 euros for delivery from Europe. Thank you for your honest price policy and regular restocking

  Review of 15/12/2021, following an experience of 24/11/2021 by SIENNA C. *

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• 5 / 5

  

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  Great product. Fast delivery

  Review of 15/12/2021, following an experience of 23/11/2021 by WILLIAM S. *

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• 5 / 5

  

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  My order was very quickly processed and dispatched. Delivery was also reasonably swift considering the time of year when parcel services are very busy.

  Review of 15/12/2021, following an experience of 24/11/2021 by ANDY S. *

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• 5 / 5

  

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  Excellent! Easy shopping process, fast delivery, quality products.

  Review of 15/12/2021, following an experience of 12/11/2021 by DANIELLE P. *

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• 5 / 5

  

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  excellent quality products and service

  Review of 15/12/2021, following an experience of 22/11/2021 by ARCHIE H. *

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• 5 / 5

  

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  Love it! Excellent quality 👍

  Review of 15/12/2021, following an experience of 22/11/2021 by CHRISTIAN M. *

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• 4 / 5

  

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  Products are international, so some more detailed translations from product packaging would have been better than trying to zoom in to read the ingredients

  Review of 15/12/2021, following an experience of 22/11/2021 by GRACE P. *

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• 5 / 5

  

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  I am happy about delivery and only now start to using this product. I hope help me.

  Review of 15/12/2021, following an experience of 21/11/2021 by AMELIA K. *

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• 5 / 5

  

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  I have received my parcels in a great condition. I highly recommend the product itself, and the service. Thank you

  Review of 15/12/2021, following an experience of 23/11/2021 by SAMANTHA Y. *

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• 5 / 5

  

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  Excellent service. Great pricing.

  Review of 15/12/2021, following an experience of 22/11/2021 by PAUL M. *

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• 5 / 5

  

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  Considering I live in the UK and my order has to travel from France, I’m happy with the reasonable length of time and cost that it takes for me to get a product no longer available here.

  Review of 15/12/2021, following an experience of 20/11/2021 by DAISY D. *

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• 5 / 5

  

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  Very good customer service

  Review of 15/12/2021, following an experience of 22/11/2021 by NATASHA C. *

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• 5 / 5

  

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  Fast delivery and a very good price.

  Review of 15/12/2021, following an experience of 22/11/2021 by THOMAS C. *

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• 1 / 5

  

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  Not happy with Sanareva customer service. Appalling! When put the order online the website went wrong and told me the the order was cancelled and to try again, which I did. This happened 3 times in the row. The order went through the third time so I assumed it was ok, only to find out later Sanareva took my money 3 times. I have tried numerous times to get in touch with Sanareva, which by the way, I don’t understand what sort of company it is with no telephone number, no contact number, very bizarre. So, I have sent numerous emails and only once was a reply asking me for more informations, which I provided subsequently. No one from Sanareva contacted me to resolve the problem. I received the order, 3 times!!! That is irrelevant, because I did not want the same order multiplied by three, I did not expect to pay that kind of money for a order relatively small. All I asked Sanareva was to contact me to resolve the issue, which Sanareva did not respond to that. So, rest assured I will never buy anything from Sanareva in the future. Very, very, very bad review, I will not recommend Sanareva.

  Review of 15/12/2021, following an experience of 22/11/2021 by ARCHIE W. *

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  Answer by sanareva.co.uk

  

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  Dear Oana, We are sorry to hear that there was a problem with our payment system, it did not show that the order went through at that time. Of course, there is a solution to this, you can bring the two parcels you don't want to keep back to the post office and explain that you wish to refuse them, therefore, they will be sent back to our warehouse without any extra charges. Regarding your emails, we haven't received any of them expect from your first email asking if all three payments went through. "If you sent an email to info@transactions.sanareva.co.uk, we sill not receive it as that's an automatic email address which we ask our customers not to respond to. To contact us, please log on to your customer account, click on ""Contact"" then "Contact Customer Services", scroll down then you can view "Contact information" and type your message. Our team remains at yout entire disposal for any further information. Best regards, Sanareva

  Answer by Archie W

  

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  Dear Sanareva, You finally decided to reply to my emails. I sent my emails to the email address provided on your website, on your Contact page. It’s too late now to send them back, as the boxes have been opened. All I wanted was to order 3 items which cost £45 and I ended up with 3 orders which cost me £125 and all being your fault, because the website told me to “try again” because the order been cancelled and so I did, subsequently having 3 orders which cost me £125 and you didn’t reply to my numerous emails, one with a screenshot of my bank statement showing 3 payments to Sanareva. I’m very disappointed with your service and rest assured I will never use your website in the future. Regards, Oana Wilson

  Answer by sanareva.co.uk

  

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  Dear Oana, After verification, we definitley didn't receive the emails you sent us. We only have one email from you, which is the one from 21/11 at 10:58PM. We apologize for the inconvenience. If you would like to obtain a refund, we can send you two prepayed return labels to return the extra parcels. Would that be convenient for you? Kind regards, Sanareva

  Answer by Archie W

  

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  Dear Sanareva, This is absolutely ridiculous. I have never had any problems like that. I have definitely sent NUMEROUS emails to the email address you provide on your website, including copies of the bank statement showing 3 payments to Sanareva in total of £125. If you would read any emails I sent you, you would see I said that I cannot return any of the extra parcels as they have been opened. Disgraceful! I shall never, ever go anywhere near your website. This is not how you deal with customers issues. I know, I used to work in retail, customer service. I would like my review to appear on your website, as customers should know, should be aware of your customer service policies. Oana

  Answer by sanareva.co.uk

  

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  Dear Oana, Can you please let us know which email address your numerous emails were sent to ? Once again, we did not receive them very unfortunately. All emails are read and replied to. Unofrtunately, some customers do not send them to the correct address, or do not log on to their customer accounts to respond to our email, which means that the emails get sent to the 'no-reply-to' email inbox instead of our valid inbox. If you have opened the parcels, it does not matter, they can still be sent back to us. As long as the products have not been touched, they can be sent back to us if you would like to have a refund. Best regards, Sanareva

  Answer by Archie W

  

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  Dear Sanareva, Dear Sanareva, So you have received one email, as you contacted me, you must have received the others too. As for sending the items back, I will not go through the whole process of finding boxes to pack them, travelling to Post Office to post them, as I don’t live near any shops or any other facilities and that will cost me even more. So, no, I can’t do that now, too much hassle for me, especially when is all your fault. I’m done with you! Oana

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• 5 / 5

  

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  My order arrived complete and packed well. I was very pleased with my items as they are a gift. Overall my experience was good and i would be happy to order again.

  Review of 11/12/2021, following an experience of 19/11/2021 by JASMINE R. *

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• 4 / 5

  

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  The ordering and payment systems of Sanareva were good and although my order was not completed Sanareva credited my PayPal account for the item that was missing. Thank you very much.

  Review of 11/12/2021, following an experience of 30/10/2021 by LAYLA P. *

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• 5 / 5

  

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  Great - just what I wanted and something that is hard to get since brexut.

  Review of 11/12/2021, following an experience of 17/11/2021 by JACOB C. *

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• 5 / 5

  

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  Good service

  Review of 11/12/2021, following an experience of 18/11/2021 by PAULA C. *

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• 4 / 5

  

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  Happy with the items themselves however my order wasn't packaged well enough and the lid of one of my thermal sprays was smashed. This was a gift so not happy about it!

  Review of 11/12/2021, following an experience of 19/11/2021 by AMBER T. *

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• 4 / 5

  

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  Deliver reliably.

  Review of 11/12/2021, following an experience of 17/11/2021 by TOBY H. *

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• 5 / 5

  

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  Easy to find and order your desired choice from a very extensive range of products..Variety of payment methods and trusted Royal Mail delivery.Top online choice.

  Review of 11/12/2021, following an experience of 17/11/2021 by REBECCA T. *

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• 5 / 5

  

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  Easy to navigate the website to make your purchase, products were delivered really quickly. They were in a small carton box so no damage occurred doing delivery. Definitely 5 stars.

  Review of 11/12/2021, following an experience of 18/11/2021 by EMILY H. *

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• 5 / 5

  

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  Prompt delivery and good website

  Review of 11/12/2021, following an experience of 17/11/2021 by ERIN M. *

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• 5 / 5

  

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  Love my Quinton products - thanks you Sanreva for always delivering to london! 🙏

  Review of 11/12/2021, following an experience of 17/11/2021 by SAMUEL P. *

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• 4 / 5

  

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  Very good

  Review of 11/12/2021, following an experience of 18/11/2021 by SOPHIA W. *

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• 4 / 5

  

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  Great products, great price, well packed, but took a little longer to arrive than I thought they would.

  Review of 11/12/2021, following an experience of 17/11/2021 by TIM R. *

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• 5 / 5

  

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  Good service as promised and good price for a Philips Sonicare Toothbrush. Thank You.

  Review of 11/12/2021, following an experience of 16/11/2021 by HENRY W. *

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• 5 / 5

  

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  From ordering of the product to its delivery all has gone well and expectations have been met even with regards to despatch and transit time from Europe to UK. The right product was delivered and packaged well.Order acknowledgement, payment and updates were timely and contained all the right information. I will be ordering again and would recommend. Thank you

  Review of 11/12/2021, following an experience of 16/11/2021 by ADELE W. *

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• 5 / 5

  

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  Very good product.

  Review of 11/12/2021, following an experience of 16/11/2021 by ERIN J. *

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• 5 / 5

  

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  I tried many products but only this grow up my hair back. This is the second time I m buying it! I do recommend it!

  Review of 11/12/2021, following an experience of 16/11/2021 by JAYDEN P. *

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• 5 / 5

  

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  Very happy with how easy the website was to use contacted the customer service team and it’s a query before purchasing the product I wanted quick reply back and very helpful would definitely use this company again

  Review of 11/12/2021, following an experience of 16/11/2021 by ANDY W. *

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• 5 / 5

  

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  Really quick delivery this time. And I think the product is helping my daughter feel a bit less fatigued.

  Review of 11/12/2021, following an experience of 15/11/2021 by FREDDIE M. *

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• 5 / 5

  

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  First class product and service. No more needs said.

  Review of 11/12/2021, following an experience of 16/11/2021 by DAMIEN D. *

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• 5 / 5

  

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  Excellent

  Review of 11/12/2021, following an experience of 16/11/2021 by DALE S. *

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• 5 / 5

  

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  always on time and in perfect condition

  Review of 11/12/2021, following an experience of 15/11/2021 by NICK H. *

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• 4 / 5

  

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  Delivered safely and product as described. However I found it took some time before it arrived and delivery cost was expensive

  Review of 11/12/2021, following an experience of 16/11/2021 by NAOMI R. *

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• 5 / 5

  

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  Very fast shipping and kept me informed on my order.

  Review of 11/12/2021, following an experience of 10/11/2021 by VICKY R. *

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• 5 / 5

  

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  Great customer service - communication&help, quick dispatch, five stars, I'm very satisfied. Thank you.

  Review of 11/12/2021, following an experience of 14/11/2021 by PAULINE C. *

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• 5 / 5

  

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  Good customer service

  Review of 11/12/2021, following an experience of 15/11/2021 by ISOBEL W. *

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• 5 / 5

  

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  Excellent service

  Review of 11/12/2021, following an experience of 15/11/2021 by ABBIE T. *

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• 1 / 5

  

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  DO NOT ORDER, I haven’t received my order and my reviews aren’t being published. If this one isn’t published or no one gets back to me to check on me regarding my order, I will screenshot and post this image all over the internet. I have a good following on twitter and Instagram. I will also be taking legal action on this scam.

  Review of 04/12/2021, following an experience of 26/10/2021 by HENRY B. *

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  Answer by sanareva.co.uk

  

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  Dear Customer, Thank you for getting in touch with us, We have just received notification from the courier service regarding your parcel. It seems that your parcel has encountered an issue during its transit with our courier and can no longer be delivered. We would therefore like to proceed with either a refund into your (Sanareva Savings account or Bank account) or a replacement order depending on your preference, We apologise for the inconvenience caused, Kind regards, The Sanareva Team

  Answer by Henry B

  

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  If the order can be sent to Flat 4, 423A North End Road, SW6 1NY within the next week - please go ahead with the replacement order else refund the money back to me. I've written so many emails and no one has gotten back. Do I really need to write a crazy review every time I have to communicate something? I don't understand.

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• 5 / 5

  

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  The order and delivery was made in a good timely manner.

  Review of 04/12/2021, following an experience of 15/11/2021 by ADRIAN H. *

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• 5 / 5

  

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  I was very satisfied with the ordering and delivery of this product

  Review of 04/12/2021, following an experience of 15/11/2021 by MILLIE R. *

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• 5 / 5

  

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  Very good services and products

  Review of 04/12/2021, following an experience of 15/11/2021 by FINLEY L. *

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• 4 / 5

  

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  The heat pads are really good for my back and ease the pain.

  Review of 04/12/2021, following an experience of 14/11/2021 by JAMIE B. *

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• 5 / 5

  

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  Items good value and delivered quickly. I’ll use this company again for sure.

  Review of 04/12/2021, following an experience of 14/11/2021 by JENNIFER B. *

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• 5 / 5

  

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  Great prices, fast delivery, lots of products

  Review of 04/12/2021, following an experience of 13/11/2021 by CHLOE R. *

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• 5 / 5

  

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  Trust company

  Review of 04/12/2021, following an experience of 13/11/2021 by ARTHUR M. *

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• 5 / 5

  

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  good

  Review of 04/12/2021, following an experience of 13/11/2021 by DUNCAN P. *

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• 4 / 5

  

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  Good! Just feel the postage cost too high

  Review of 04/12/2021, following an experience of 13/11/2021 by HENRY R. *

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• 5 / 5

  

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  Fast service , I would use these guys again

  Review of 04/12/2021, following an experience of 13/11/2021 by OWEN R. *

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• 5 / 5

  

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  Very nice delivery Very nice product

  Review of 04/12/2021, following an experience of 12/11/2021 by ELLIOT W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really pleased with the service as we can’t buy our favourite shower gels in the UK. I will be placing another order soon.

  Review of 04/12/2021, following an experience of 11/11/2021 by DOMINIC B. *

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• 5 / 5

  

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  I ordered this stuff from England mainly because I can no longer enjoy an easy entry to beloved France because of stupid UK government mistake called Brexit. Ordinarily I would purchase in France and at a fraction of the UK cost. Ah well, c’est la vie! I am glad I was able to purchase from Sanareva and found their service well up to my expectations, I will use them again and will explore their other products. Thank you mes Amis en France!

  Review of 04/12/2021, following an experience of 11/11/2021 by ZACH R. *

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• 3 / 5

  

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  Took quite a while for the product to be delivered.

  Review of 04/12/2021, following an experience of 11/11/2021 by LEXI C. *

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• 5 / 5

  

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  Excellent service, website easy to use, fast delivery and well packaged, will use again.

  Review of 04/12/2021, following an experience of 11/11/2021 by DUNCAN C. *

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• 5 / 5

  

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  Fine, no probs

  Review of 04/12/2021, following an experience of 11/11/2021 by DANIELLE P. *

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• 5 / 5

  

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  Good thank you

  Review of 04/12/2021, following an experience of 11/11/2021 by NATALIE T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Aloe vera gel…. More than happy with the product as well as the prompt well packaged service. Have ordered from Sanereva more than once. More than happy to recommend.

  Review of 04/12/2021, following an experience of 11/11/2021 by JACK F. *

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• 4 / 5

  

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  Long delivery time is my only gripe.

  Review of 04/12/2021, following an experience of 11/11/2021 by AVA H. *

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Reviews displayed in chronological order